How to resolve the full memory issue on the Panasonic KV-S1015C scanner?

Question

Accepted Answer

The Panasonic KV-S1015C scanner is a USB device without internal storage memory for documents. The full memory error usually comes from the scanner's buffer or the scanning application failing to process the data correctly. Here’s how to resolve this issue:

Check your USB connection: The KV-S1015C must be connected directly to your computer's USB 2.0 port, without going through a USB hub. An unstable connection or one through a hub can cause data to accumulate in memory. Use the provided USB cable or a certified Hi-speed USB 2.0 cable, as faulty cables can limit data transfer rates.

Free up disk space on your computer: The scanner transfers scanned images directly to your hard drive. If your computer is low on free disk space, the data transfer will stop, and the scanner's buffer will fill up. Ensure you have at least 1 to 2 GB of free space on the disk where the images are saved.

Restart the scanning application: Completely close Image Capture Plus or Presto! PageManager 9, then relaunch the application. This resets the memory used by the software and clears any pending data. Make sure no scanning tasks are running in the background before closing the application.

Reduce scanning settings: If you are scanning at high resolution (600 dpi) with low compression, the generated files are very large and can saturate the memory. Reduce the resolution to 300 or 200 dpi, or increase the JPEG compression level in the scanning settings to decrease file size.

Clean the rollers and update drivers: Dirty rollers can slow down scanning and cause data accumulation. Regularly clean the rollers with KV-SS03 cleaning paper. Also, download the latest USB drivers from the Panasonic website to ensure optimal communication between the scanner and your computer.

If the problem persists after these steps, completely restart your computer, then try scanning a small number of documents (5 to 10 pages) for testing. If the error returns during larger scans, contact Panasonic technical support.

User manual PANASONIC Scanner : user manuals and guides in PDF

Models PANASONIC Scanner most viewed

Other categories PANASONIC

Recent questions about Scanner PANASONIC