Question 1

How to clean the internal rollers of the SHARP MX-M6051?

Accepted Answer

Cleaning the internal rollers of the SHARP MX-M6051 is an important maintenance operation to maintain print quality and the lifespan of the device. Here are the essential points:

Preventive Maintenance

SHARP recommends replacing the maintenance kit every 300,000 pages. This kit includes rollers and other wear components, which is the most effective way to keep the rollers in good condition.

Manual Cleaning

For regular cleaning without complete replacement:

Turn off the printer before any intervention
Access the rollers by opening the maintenance access cover (refer to the manual for its exact location)
Use a dry, lint-free cloth to gently clean the surfaces of the rollers
Avoid aggressive cleaning liquids that could damage the coatings

Important

Internal cleaning of the rollers on a professional multifunction printer like the MX-M6051 can be delicate and may risk damaging sensitive components. For thorough cleaning or if you are not familiar with accessing internal components, it is best to call a qualified SHARP technician. This also ensures the maintenance of your warranty.

Question 2

How do I print from my phone to the SHARP MX-B467P printer?

Accepted Answer

The SHARP MX-B467P supports wireless printing from your phone via several methods:

Printing Options

iPhone/iPad: Use AirPrint. The printer is compatible and your device will automatically detect it if you are connected to the same Wi-Fi network.
Android: Use Mopria Print Service, which works similarly to AirPrint for Android devices.
All phones: Install the Sharpdesk Mobile app to print directly from your device.

Setup Steps

First, connect the printer to Wi-Fi:

Press Menu on the printer's control panel
Go to Network Settings (or Paramètres réseau)
Select Wi-Fi
Choose your network and enter the password (or use WPS if available)

Once connected to Wi-Fi, your phone should automatically find the printer. The PDF of this manual does not specify all the specific pairing details, but the methods above are standard for this type of SHARP multifunction device.

Question 3

Why does my SHARP AR-5620D printer display dashes and refuse to copy?

Accepted Answer

The dashes on the display indicate that your Sharp AR-5620D is not ready to copy, usually due to a maintenance or paper supply condition.

Here are the main causes and solutions:

No paper - The "Paper required" indicator appears when the selected tray is empty. Check that the paper is loaded up to the maximum line (capacity: about 250 sheets).
Tray improperly installed - Ensure that the paper tray is correctly inserted and securely locked into the machine.
Maintenance required - The maintenance indicator flashes if scheduled maintenance is needed (cleaning the document glass, rollers, transfer of the charger, etc.).
Empty toner cartridge - If the toner replacement indicator is flashing, replace the cartridge to make the machine operational.
Developer replacement - The development unit may need to be replaced, which will prevent copying.

What to do first: Press the paper selection button to choose a tray containing paper. If no tray has paper, load some into the selected tray (paper 56-90 g/m²). If the maintenance or cartridge indicators persist, refer to the manual for required maintenance operations.

Question 4

How to program and configure the customer display on the SHARP UP-3515?

Accepted Answer

The SHARP UP-3515 offers two options for the customer display: a pole display (optional) or an integrated display (optional). Programming and configuring these displays is done in PGM2 mode.

Configuration in PGM2 mode:

Access the 'Device Config' menu of the terminal in PGM2 mode
Select the customer display settings (pole or integrated)
Confirm your changes

Once configured, the customer display will show sales information (items, prices, total) in real-time during transactions. For more details on accessing PGM2 mode and complete navigation through the configuration menus, refer to the dedicated sections of your user manual.

Question 5

How to photocopy on thick paper with a Sharp MX 2640 multifunction printer?

Accepted Answer

To photocopy on thick paper with your Sharp MX 2640 multifunction printer, follow these tips to ensure a good result while avoiding jams:

1. Check paper compatibility

Make sure that the thick paper you want to use is compatible with your printer. The Sharp MX 2640 generally supports a specific maximum weight (for example, up to 220 g/m² in manual feed, but this may vary depending on the exact model). Check the technical specifications for the exact limit.

2. Load the thick paper correctly

Use the manual feed tray (often called the multifunction tray) to insert the thick paper. This tray is designed to accommodate special or heavier media.
Place the paper while respecting the guides to avoid any misalignment or jams.

3. Set the appropriate copy settings

On the control panel, select the copy mode.
Access the paper type or weight options, and choose "thick paper" or an equivalent option.
If available, activate specific settings for heavy paper to adjust the pressure and copy speed.

4. Perform the photocopy

Place your original document on the scanner glass or in the automatic feeder.
Start the copy by pressing the start button.

5. Check the result

After copying, check the print quality and ensure there were no jams or damage to the paper.

By following these steps, you will be able to photocopy effectively on thick paper with your Sharp MX 2640 while preserving the machine.

Question 6

Why does my SHARP AR-5620D printer ask me to remove the paper from the output?

Accepted Answer

When your SHARP AR-5620D multifunction printer asks you to remove the paper from the output, it may be related to several common causes:

1. Paper jam at the output

A piece of paper stuck in the output area prevents the printer from functioning normally. Gently check for a paper jam and carefully remove it to avoid damaging the device.

2. Misaligned or stacked paper

If the paper is improperly positioned or overloaded in the feed tray, it can cause a blockage during output. Ensure that the paper is properly aligned, of the correct size, and in an appropriate quantity.

3. Obstructed or defective output sensors

The sensors detect the presence of paper. If they are dirty or defective, the printer may mistakenly interpret that there is a jammed paper. Gently clean the visible sensors at the output and check their proper functioning.

4. Need to clear the output space

After several prints, it is possible that the output tray is full or cluttered. The printer then asks you to remove the paper to continue printing correctly.

In summary, this message is a warning to prevent jams or printing issues. By checking these points, you should be able to resolve this problem quickly.

Question 7

Why does my SHARP AR-5620D multifunction printer make blank copies without printing?

Accepted Answer

If your SHARP AR-5620D multifunction printer produces completely blank copies without any image, it may be due to several causes. According to the operating manual, the first check to perform is to ensure that the original is correctly oriented: face down on the copy glass or face up in the SPF/RSPF (automatic document feeder). If the original is not placed correctly, no image will be captured on the copy.

If the orientation is correct, check the toner level. When the toner replacement indicator (symbol on the control panel) lights up, it means that the toner is very low and copies may be very faint or blank. In this case, you need to replace the toner cartridge as soon as possible. If the indicator is blinking, toner replacement is mandatory before continuing with copies.

Another common issue is incorrect exposure. By default, the machine operates in AUTO mode with automatic exposure adjustment. However, if this is not working correctly or if you have changed the exposure settings, adjust it manually: press the [AUTO/TEXT/PHOTO] button to select AUTO and, if necessary, use the [Light] and [Dark] buttons to adjust the exposure level. For light text or pencil-written documents, set the exposure level to 4 or 5 for more contrast.

The transfer charger may also be the cause. If the copies are light and uniformly white, the transfer charger may be dirty. According to the manual, turn the power switch to OFF, open the bypass tray and the side panel, then use the provided charge roller cleaner to gently clean it by sliding it two or three times in the direction indicated by the arrow. This will generally restore the quality of the copies.

Also check the copy glass and the scanning glass of the SPF/RSPF. If there is dust, dirt, or smudges on these surfaces, clean them with a soft, dry cloth. A dirty glass will prevent the machine from properly detecting the original and produce blank or very light copies. The manual recommends regularly cleaning these surfaces.

Make sure that the paper is correctly loaded in the copy tray and that the paper size setting of the tray matches the paper actually loaded. If the settings do not match, press the [TRAY SETTING] button for more than 5 seconds and select the correct size with the [ORIGINAL] button. An incorrect paper setting can lead to image transmission issues.

As a last resort, check that all access panels (front panel and side panel) are properly closed. A copy with an open panel produces excessive black copies or blank copies due to incorrect machine operation. If the problem persists after following all these steps, the photoconductive drum or other internal components may be damaged and require the intervention of a certified SHARP technician.

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