Q: How to start the washing machine with the physical Start/Pause button?

The CANDY HGS 1310TH3Q1S washing machine has a Start/Pause button located on the control panel that allows you to start your cycles directly, without going through the Simply-Fi app. Simple starting procedure: Select the desired washing program using the buttons or the touchscreen Press the Start/Pause button to immediately start the cycle The cycle starts immediately after your press. You can press this same button again at any time to pause the cycle. Note: If you want to restart a program previously downloaded via the app, press Start/Pause and Options simultaneously.

Q: Why is the door of my CANDY CS 1272D3S washing machine stuck?

This is normal behavior . The CS 1272D3S washing machine has an automatic safety system that locks the door after the cycle ends. The "Door secured" indicator remains lit for about 2 minutes after the wash stops. Please wait this time before forcing the door open. If the door remains stuck after 2-3 minutes: Check the water level - Make sure there is no water in the drum. The safety system prevents the door from opening if water is present. Test a restart - Unplug the washing machine, wait 2-3 minutes, then plug it back in and try to open the door. Check for obstructions - Ensure that laundry is not blocking the complete closure of the door or the locking mechanism. Error code E7 - If this code appears, the system detects a door issue. Check that the door is fully closed and properly positioned.

Q: CANDY RO 1494DWME1S washing machine: why is the door stuck with error 07?

Error 07 (or E7) indicates a door locking problem. Here’s how to resolve it: Immediate Actions First, check that no clothing is obstructing the porthole or the door seal Make sure the door is properly closed (push gently) Unlocking if the door is locked If the door remains stuck after these checks: Unplug the washing machine Wait 2 to 3 minutes Plug it back in and try to open the door again Important Point Note that the door of your CANDY RO 1494DWME1S can only be opened normally if the water level is below the lower edge of the porthole AND the internal temperature is below 45°C . Wait for these conditions to be met before forcing it. If error 07 persists after these steps, contact the authorized CANDY after-sales service.

Q: Can a dryer be stacked on top of this washing machine?

The CANDY HGB 128THB7S has a depth of 54 cm . According to standard washer-dryer stacking practices, the dryer must have a depth equal to or less than that of the washing machine to avoid overhang and create instability. Important: The PDF of this manual does not mention a stacking kit or compatibility with a dryer. Before stacking two appliances, you must: Check that both appliances come with a stacking kit (linking feet, stabilization plates) Consult the dryer manual to ensure it can be stacked Ensure that the dryer does not exceed 54 cm in depth If you are considering this stacking, contact CANDY support to find out about compatible stacking kits for this machine.

Q: Does the CANDY CSS 1292D3S have a dry wash program?

No, the CANDY CSS 1292D3S does not have a dry wash program . This machine is a classic washer that operates with water and detergent. However, it offers 16 varied washing programs tailored to your needs: Cotton (standard, pre-wash, durable cotton) Wool and delicate fabrics Quick cycles (14, 30, and 44 minutes) Baby program at 60°C minimum Steam function for easy wrinkle removal Eco-mix program at 20°C to save energy The machine also features smart load detection that automatically adjusts the amount of water, cycle duration, and energy consumption based on the weight and type of laundry.

Q: What is the symbol for the drum washing program on the CANDY GSV 138D3S washing machine?

On the CANDY GSV 138D3S washing machine, there is no specific program dedicated to drum cleaning among the 16 programs offered. However, the machine has several options to maintain and effectively clean the drum when empty. Recommended programs for drum maintenance: Hygiene Program - Operates at a minimum temperature of 60°C and disinfects laundry. Its symbol is usually a stylized water droplet. This program effectively eliminates residues, bacteria, and unpleasant odors accumulated in the drum. Cotton at 60°C - You can also use this program empty to clean the drum after adding white vinegar (half a cup) or a descaling product instead of detergent. Rinse Program - Performs three successive rinses and can be used to remove residual deposits after cleaning. How to clean your drum: Select the Hygiene program (or Cotton 60°C) via your machine's program selector. Start the cycle without putting any laundry inside the drum. For optimal effectiveness, add white vinegar or a washing machine cleaner designed for this purpose. Perform this cleaning about once a month to maintain your machine's hygiene. Additional maintenance: In addition to cleaning the drum, regularly clean the filter, door seal, and detergent compartments where deposits and residues accumulate. Also, leave the door of the porthole open after each wash to allow the drum to dry properly and prevent the formation of mold and unpleasant odors.

Question 1

How to start the washing machine with the physical Start/Pause button?

Accepted Answer

The CANDY HGS 1310TH3Q1S washing machine has a Start/Pause button located on the control panel that allows you to start your cycles directly, without going through the Simply-Fi app.

Simple starting procedure:

Select the desired washing program using the buttons or the touchscreen
Press the Start/Pause button to immediately start the cycle

The cycle starts immediately after your press. You can press this same button again at any time to pause the cycle.

Note: If you want to restart a program previously downloaded via the app, press Start/Pause and Options simultaneously.

Question 2

The Simply-Fi app works but the Start/Pause button does not respond

Accepted Answer

This is a common situation: your CANDY HGS 1310TH3Q1S machine has two launch methods, and if the app is working, you can continue to use it without immediate issues.

Understanding the operation

Your machine has two control systems:

Physical Start/Pause button: the classic start
Smart Touch NFC: launch via the Simply-Fi app on your phone

Since the app is working well, the Smart Touch system is active and you can start your cycles normally.

Two solutions

Solution 1 - Continue with the app (immediate): As long as the Simply-Fi app starts the machine without issues, you don't need to do anything. It's a reliable method and you can follow the cycle directly from your phone.

Solution 2 - Repair the physical button: If you prefer to use the Start/Pause button, there is probably an electrical contact issue with this button. Contact an authorized Candy technician to have the button replaced or for a more in-depth diagnosis.

Technical note

To restart a previously downloaded program, press the Start/Pause and Options buttons simultaneously. This combination can also serve as an alternative solution if the button alone does not work.

Question 3

What does error code E8 mean on my CANDY GSV 1411DH3N1S washing machine?

Accepted Answer

The error code E8 on your CANDY GSV 1411DH3N1S washing machine indicates a malfunction that cannot be resolved independently. According to the official manual for your device, this error signals a complex electronic or mechanical issue requiring the intervention of a certified Candy technician.

Here are the steps to follow immediately:

Turn off the washing machine by turning the program knob to the OFF position
Close the water supply tap to prevent any leaks
Unplug the device from the electrical outlet
Wait 5 minutes to allow the machine to reset
Plug it back in and run a test cycle: if the E8 error reappears immediately, it is not related to a temporary overload

To contact Candy technical service: You will need to have the serial number of your machine (16 characters) on hand, which is visible on the label attached to the side of the door or at the back of the device. This number is essential for Candy to process your request quickly. Also, keep your original warranty certificate, as this malfunction may be covered under the terms of your warranty.

Why not attempt to repair it yourself? The E8 error can result from several causes (sensor failure, electronic board issue, pump or motor malfunction). A home repair without professional diagnosis may worsen the problem and further damage the device. Only a certified technician has access to original Candy parts and the appropriate diagnostic tools.

You can also register your machine at www.registercandy.com for faster support and to discover additional services reserved for registered Candy customers.

Question 4

Why is the door of my CANDY CS 1272D3S washing machine stuck?

Accepted Answer

This is normal behavior. The CS 1272D3S washing machine has an automatic safety system that locks the door after the cycle ends. The "Door secured" indicator remains lit for about 2 minutes after the wash stops. Please wait this time before forcing the door open.

If the door remains stuck after 2-3 minutes:

Check the water level - Make sure there is no water in the drum. The safety system prevents the door from opening if water is present.
Test a restart - Unplug the washing machine, wait 2-3 minutes, then plug it back in and try to open the door.
Check for obstructions - Ensure that laundry is not blocking the complete closure of the door or the locking mechanism.
Error code E7 - If this code appears, the system detects a door issue. Check that the door is fully closed and properly positioned.

Question 5

CANDY RO 1494DWME1S washing machine: why is the door stuck with error 07?

Accepted Answer

Error 07 (or E7) indicates a door locking problem. Here’s how to resolve it:

Immediate Actions

First, check that no clothing is obstructing the porthole or the door seal
Make sure the door is properly closed (push gently)

Unlocking if the door is locked

If the door remains stuck after these checks:

Unplug the washing machine
Wait 2 to 3 minutes
Plug it back in and try to open the door again

Important Point

Note that the door of your CANDY RO 1494DWME1S can only be opened normally if the water level is below the lower edge of the porthole AND the internal temperature is below 45°C. Wait for these conditions to be met before forcing it.

If error 07 persists after these steps, contact the authorized CANDY after-sales service.

Question 6

What are the dimensions and weight of the CANDY HGB 128THB7S washing machine?

Accepted Answer

The CANDY HGB 128THB7S is a relatively compact washing machine that easily fits into most kitchens and laundry rooms:

Height: 85 cm
Width: 60 cm
Depth: 54 cm
Weight: 70 kg (without packaging)

These dimensions correspond to the standard format of an 8 kg front-loading washing machine. The depth of 54 cm allows for good integration into a cabinet or niche. Remember to allow for at least 5-10 cm of space around the machine for ventilation and easy access to water and electricity connections.

Question 7

Can a dryer be stacked on top of this washing machine?

Accepted Answer

The CANDY HGB 128THB7S has a depth of 54 cm. According to standard washer-dryer stacking practices, the dryer must have a depth equal to or less than that of the washing machine to avoid overhang and create instability.

Important: The PDF of this manual does not mention a stacking kit or compatibility with a dryer. Before stacking two appliances, you must:

Check that both appliances come with a stacking kit (linking feet, stabilization plates)
Consult the dryer manual to ensure it can be stacked
Ensure that the dryer does not exceed 54 cm in depth

If you are considering this stacking, contact CANDY support to find out about compatible stacking kits for this machine.

Question 8

Does the CANDY CSS 1292D3S have a dry wash program?

Accepted Answer

No, the CANDY CSS 1292D3S does not have a dry wash program. This machine is a classic washer that operates with water and detergent.

However, it offers 16 varied washing programs tailored to your needs:

Cotton (standard, pre-wash, durable cotton)
Wool and delicate fabrics
Quick cycles (14, 30, and 44 minutes)
Baby program at 60°C minimum
Steam function for easy wrinkle removal
Eco-mix program at 20°C to save energy

The machine also features smart load detection that automatically adjusts the amount of water, cycle duration, and energy consumption based on the weight and type of laundry.

Question 9

What is the symbol for the drum washing program on the CANDY GSV 138D3S washing machine?

Accepted Answer

On the CANDY GSV 138D3S washing machine, there is no specific program dedicated to drum cleaning among the 16 programs offered. However, the machine has several options to maintain and effectively clean the drum when empty.

Recommended programs for drum maintenance:

Hygiene Program - Operates at a minimum temperature of 60°C and disinfects laundry. Its symbol is usually a stylized water droplet. This program effectively eliminates residues, bacteria, and unpleasant odors accumulated in the drum.
Cotton at 60°C - You can also use this program empty to clean the drum after adding white vinegar (half a cup) or a descaling product instead of detergent.
Rinse Program - Performs three successive rinses and can be used to remove residual deposits after cleaning.

How to clean your drum:

Select the Hygiene program (or Cotton 60°C) via your machine's program selector.
Start the cycle without putting any laundry inside the drum.
For optimal effectiveness, add white vinegar or a washing machine cleaner designed for this purpose.
Perform this cleaning about once a month to maintain your machine's hygiene.

Additional maintenance: In addition to cleaning the drum, regularly clean the filter, door seal, and detergent compartments where deposits and residues accumulate. Also, leave the door of the porthole open after each wash to allow the drum to dry properly and prevent the formation of mold and unpleasant odors.

Question 10

Which program should I use to clean the drum on the CANDY GSV 138D3S washing machine?

Accepted Answer

The Candy GSV 138D3S washing machine does not have a program specifically dedicated to drum cleaning, but you can use two programs to effectively clean the inside of your machine:

The "Igiene" (Hygiene) program is ideal for cleaning the drum. This program operates at a temperature of 60°C, which helps eliminate detergent residues, limescale deposits, and bacteria. Run this program with no laundry inside the machine. Powder detergent is recommended to optimize cleaning.

The "Risciacqui" (Rinse) program can also be used. This program performs 3 successive rinses with intermediate spin cycles. It is particularly useful if you have used a lot of detergent during a previous wash or if you notice residues in the drum. Run it empty.

For even more effective drum cleaning, you can add a specialized washing machine cleaner to the detergent compartment, or pour white vinegar or citric acid directly into the drum before starting the Igiene or Risciacqui cycle.

It is advisable to perform this cleaning every 1 to 3 months depending on your usage, especially if you have noticed unpleasant odors. After each wash, leave the door slightly ajar to prevent stagnant moisture and mold growth. Also, remember to regularly clean the filter and detergent drawer according to the maintenance instructions in the manual to keep your machine in good condition.

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