How to purchase spare parts for the FLORABEST HG01767B parasol?

Question

Accepted Answer

Yes, spare parts are available throughout the 3-year warranty period.

To order parts, contact FLORABEST customer service directly:

France: Tel. 0800904879 or owim@lidl.fr
Belgium: Tel. 080071011 or owim@lidl.be

Before contacting the service, prepare the following documents:

Your receipt (proof of purchase)
The article number (IAN) on the original packaging
The description of the part you wish to replace (e.g., crank handle, base cross-structure, canopy, protective cover)

During the 3-year warranty period from the date of purchase, the manufacturer commits to supplying spare parts. Beyond that, availability depends on remaining stock.

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