My CRIVIT CMMG 3.7 A1 massage gun won't start even though it's fully charged

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First, check the actual state of the built-in battery: Although the device shows a full charge, the charge indicator (4 LED bars) should light up when you press the power button to activate the device. If no LED lights up at startup, a full recharge is necessary, even if the level seems fine. Use the provided USB-C cable and recharge the device with a 5V max. 2A adapter until all 4 bars of the charge indicator remain continuously lit.

Check if the motor overload protection has been triggered: If you applied excessive pressure during the last use, the device automatically cuts off the motor to protect itself. The characteristic sign: the intensity indicator was flashing just before the shutdown. If this is the case, restart the device by holding down the power button, then restart it and use it with less pressure. The CRIVIT CMMG 3.7 A1 operates at 5 intensity levels from 1200 to 3000 RPM; use the lower levels (1200 to 1600 RPM) to start.

Check if the automatic shut-off has activated: The device has overheating protection and automatically shuts off after 15 minutes of continuous operation. This is normal. If the device has turned off by itself, let it cool down for at least 15 minutes before restarting. Wait for all the bars of the charge indicator to disappear before pressing again.

If the device has been stored for a long time without recharging: The built-in Li-ion battery (1800 mAh / 7.4 V) should be recharged regularly. Prolonged storage in a fully discharged state can irreparably damage the battery. Try a full recharge for several hours. If the device still does not respond after these checks, the problem may be with the battery or the electronic system.

Contact customer service if the problem persists: Reach out to customer service. France: 0800 919270 (kompernass@lidl.fr). Belgium: 0800 12089 (kompernass@lidl.be).

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