Question 1

Where can I find the care and maintenance labels for the 2nd generation Smart Goggles?

Accepted Answer

The care symbols and instructions are indeed included in your Smart Goggles 2nd Generation pack. They are usually found on the travel case itself, often printed or sewn on the inside face.

Care symbols to follow:

Do not dry clean
Do not tumble dry
Do not bleach
Do not iron

To clean your device: Wipe it with a non-abrasive, lint-free damp cloth or an alcohol-free cleaning wipe. The device is not waterproof - never submerge it in water and do not clean it under running water.

Storage: Keep the Smart Goggles in a cool, dry place, at a temperature between 0 and 40°C. Avoid storing them in direct sunlight or in a car.

Question 2

What should I do if the THERABODY 2nd Generation Smart Goggles do not measure heart rate when placed on the cheekbone?

Accepted Answer

If your THERABODY 2nd Generation Smart Goggles do not detect heart rate when you place them on your cheekbone, here are several steps to follow to resolve this issue:

1. Check the fit of the goggles

Make sure the goggles are properly positioned and in direct contact with the skin. A poor fit can prevent the sensors from functioning correctly.

2. Clean the sensors

The sensors should be clean and free from dirt, dust, or sweat. Use a soft, dry cloth to gently clean them.

3. Adjust the position

Try slightly moving the goggles on your face. Sometimes, a slight repositioning improves the detection of heart signals.

4. Check the battery charge

A low battery can affect the performance of the sensor. Make sure your goggles are well charged.

5. Restart the device

Turn off and then turn on the goggles to reset the sensors and the system.

If after these checks the problem persists, it may be a hardware defect or a software issue requiring specialized technical assistance.

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