What should I do if the THERABODY 2nd Generation Smart Goggles do not measure heart rate when placed on the cheekbone?

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If your THERABODY 2nd Generation Smart Goggles do not detect heart rate when you place them on your cheekbone, here are several steps to follow to resolve this issue:

1. Check the fit of the goggles

Make sure the goggles are properly positioned and in direct contact with the skin. A poor fit can prevent the sensors from functioning correctly.

2. Clean the sensors

The sensors should be clean and free from dirt, dust, or sweat. Use a soft, dry cloth to gently clean them.

3. Adjust the position

Try slightly moving the goggles on your face. Sometimes, a slight repositioning improves the detection of heart signals.

4. Check the battery charge

A low battery can affect the performance of the sensor. Make sure your goggles are well charged.

5. Restart the device

Turn off and then turn on the goggles to reset the sensors and the system.

If after these checks the problem persists, it may be a hardware defect or a software issue requiring specialized technical assistance.

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