Q: The RGOHELAWL mouse does not connect to the laptop after turning it on - how to connect the wireless mouse?

First, check the following points: Make sure the mouse is turned on (power button if present). Check that the Li-ion battery of the mouse is sufficiently charged - recharge it for a few minutes using the provided USB cable. Confirm that you are using the 2.4 GHz wireless version (not the USB wired version). Connection procedure: Insert the 2.4 GHz USB receiver into an available USB port on your laptop. Turn on the RGOHELAWL mouse. Click once with the mouse to establish the connection - this action triggers the pairing. Wait a few seconds, the cursor should then move on your screen. If the connection still fails, check that the USB receiver is recognized by your system (no error icon in device manager). You can also try a different USB port or restart your computer with the receiver already inserted. For any further technical assistance, contact R-Go Tools: www.r-go-tools.fr or +31 345 758000 .

Question 1

The RGOHELAWL mouse does not connect to the laptop after turning it on - how to connect the wireless mouse?

Accepted Answer

First, check the following points:

Make sure the mouse is turned on (power button if present).
Check that the Li-ion battery of the mouse is sufficiently charged - recharge it for a few minutes using the provided USB cable.
Confirm that you are using the 2.4 GHz wireless version (not the USB wired version).

Connection procedure:

Insert the 2.4 GHz USB receiver into an available USB port on your laptop.
Turn on the RGOHELAWL mouse.
Click once with the mouse to establish the connection - this action triggers the pairing.
Wait a few seconds, the cursor should then move on your screen.

If the connection still fails, check that the USB receiver is recognized by your system (no error icon in device manager). You can also try a different USB port or restart your computer with the receiver already inserted.

For any further technical assistance, contact R-Go Tools: www.r-go-tools.fr or +31 345 758000.

Question 2

The laser sensor of the mouse is not activating and the mouse is not working - how can I resolve this issue?

Accepted Answer

If the laser sensor of your R-Go Tools RGOHELAWL is not activating and the mouse is unresponsive, here are the troubleshooting steps:

For the USB wired version:

Check the USB connection - Plug the mouse directly into a USB port on your computer, without using a USB hub.
Try another USB port - The port you are using may be faulty.
Restart the computer - This may reset the device detection.

For the 2.4 GHz wireless version:

Check the power button located under the mouse - make sure it is in the ON position.
Check the rechargeable battery - Ensure that the Li-ion battery is sufficiently charged. Plug the mouse in via USB to recharge.
Re-pair the 2.4 GHz receiver - Refer to the re-pairing instructions in your manual to restore the wireless connection.

General check points:

Clean the laser sensor (located under the mouse) with a dry cloth - dust or dirt may block its detection.
Check the DPI switch under the mouse - although it adjusts sensitivity, ensure it is not stuck.

If after these steps the sensor remains inactive, contact R-Go Tools support at www.r-go-tools.fr for further diagnosis.

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