Sogo SS-21830 - Fan

SS-21830 - Fan Sogo - Free user manual and instructions

Find the device manual for free SS-21830 Sogo in PDF.

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Notice Sogo SS-21830 - page 8
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Product Type Ceiling fan with LED lighting
Brand Sogo
Model SS-21830
Power Supply 220-240 V ~ 50/60 Hz
Power 85 W
Minimum Installation Height 2.3 m from floor
Minimum Distance from Wall or Obstacle 0.76 m
Number of Blades 5 (estimate)
Blade Diameter 132 cm (estimate)
Weight 6 kg (estimate)
Main Functions Remote control, 3 speeds (HI, MED, LOW), LED lighting with 3 intensities (3000K, 4000K, 6000K), timer (1h/2h/4h/8h)
Control Infrared remote control
Lighting Integrated LED kit, 3 color temperature levels (warm white, neutral, cool white)
Timer 1h, 2h, 4h, 8h
Rotation Direction Reversible (summer/winter) via switch (not explicitly mentioned but generally present)
Mounting By licensed electrician, ceiling attachment (concrete or wooden beams)
Blade Material Not specified (usually plastic or composite wood)
Maintenance and Cleaning Soft dry or slightly damp cloth, do not use water or detergent
Safety Do not use with dimmer or rheostat, power off before installation, contact opening distance ≥ 3 mm
Spare Parts and Repairability Balance kit included, repair by licensed electrician, after-sales service via sogosat@sogosat.com
General Information Made in PRC, imported by Sanysan Appliances S.L., Valencia, Spain

Frequently Asked Questions - SS-21830 Sogo

How to install the SS-21830 ceiling fan?
Installation must be carried out by a licensed electrician. Turn off the power at the electrical panel before starting. Fix the support plate to the ceiling with the supplied anchors. Assemble the support rod, motor, and blades. Connect the wires according to the diagram (remote receiver in the plate). Mount the LED kit and lampshade. The minimum height under the fan must be 2.3 m.
How to use the fan remote control?
The remote control allows you to select the speed: HI (high), MED (medium), LOW (low) or STOP (off). The LIGHT ON/OFF button turns the light on and changes the intensity (3 levels: 3000K, 4000K, 6000K). The 1h, 2h, 4h, 8h buttons program a timer.
What to do if the remote control does not work?
Check that the remote control batteries are installed and functional. Make sure there is no obstacle between the remote and the receiver. If the problem persists, turn off the power for a few minutes then turn it back on to reset the receiver. If unsuccessful, contact Sogo after-sales service.
How to clean the fan?
Use a soft, dry cloth or slightly damp to dust the blades and housing. Never use water or detergent that could damage electrical components. Disconnect the power before cleaning.
What safety precautions must be observed?
Installation must be done by a professional. Never use with a speed controller or rheostat. The wall switch must have a contact opening distance of at least 3 mm. Do not insert objects into the blades while rotating. Minimum height: 2.3 m from the floor.
How to set the timer?
Press one of the 1h, 2h, 4h or 8h buttons on the remote to program automatic shutdown after the chosen duration. To cancel, press the same button again or STOP.
What if the wall switch does not work while the remote works?
This problem may come from a switch with LED indicator or an electronic switch that passes a micro-current. Replace it with a simple mechanical switch without indicator. Also check that the switch has a clear contact break (≥ 3 mm). This defect is common with this model.
Can this fan be used with a dimmer?
No, the use of a speed controller or rheostat is strictly prohibited. This could damage the motor and receiver, and void the warranty. Use only the supplied remote control.
How to reverse the fan rotation direction?
The rotation direction (summer/winter) is usually set via a switch on the motor housing. Make sure the fan is completely stopped before toggling this switch. In summer, blades turn counterclockwise for a wind effect; in winter, clockwise to redistribute warm air.
How to contact Sogo after-sales service?
You can contact after-sales service by email at sogosat@sogosat.com or by phone at 0034 902 222 161. The website is www.sogosat.com. Keep the proof of purchase for any warranty claim.

User questions about SS-21830 Sogo

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mon appareil s'allume et parfois s'allume pas , model sogo ss 21820
H hinniger benjamin - 12/05/2026 - 1 réponse communauté

mon brasseur d'air s'allume avec l'interrupteur puis avec la télécommande , hors il arrive frequement que je ne puisse pas l'allumer depuis l'interupteur ( et donc pas allumer la lumiere ou le braassage d'air )
la télécomande fonctionne bien , mais quand j'actionne l'interupteur , j'essaie beaucoup de fois mais rien ne se passe
le lendemain matin quand je rappuie sur l'inter , la lumiere s'allume et le brasseur fonctionne bien
a noter que : l'electricité vient d'etre refaite ( notament les inter et que lors des essaies avec les douilles de chantier il n'y avait pas de pb ) et que ce pb ne se pose pas sur un seul brasseur mais sur 3 des 5 brasseurs d'air que j'ai posé

Report this question
N Notice Facile - 12/05/2026

Le comportement que vous décrivez - l'interrupteur mural inopérant par intermittence alors que la télécommande fonctionne parfaitement - est un problème classique lié à une incompatibilité entre le nouvel interrupteur et le récepteur radio intégré au ventilateur SS-21830.

La notice précise que l'alimentation doit être réalisée via un interrupteur à pôles avec une distance d'ouverture des contacts d'au moins 3 mm, et avertit explicitement de ne jamais utiliser cet appareil avec un variateur de vitesse ou un rhéostat. Or, les interrupteurs modernes posés lors de la réfection peuvent poser problème pour plusieurs raisons :

  • Un interrupteur avec voyant lumineux (LED intégrée) laisse passer un micro-courant même en position "éteint", ce qui peut perturber le récepteur radio et le bloquer dans un état indéfini jusqu'à sa réinitialisation spontanée (d'où le retour au fonctionnement le lendemain matin).
  • Un interrupteur connecté ou électronique (Legrand, Schneider, Sonoff...) peut ne pas couper le circuit de façon franche, avec le même effet.
  • Un variateur (même réglé au maximum) est formellement déconseillé par Sogo pour ce modèle.

Demandez à votre électricien de vérifier le type exact d'interrupteur installé et de le remplacer si nécessaire par un interrupteur mécanique simple (sans voyant, sans électronique intégrée) avec une coupure franche des contacts. Le fait que l'installation provisoire de chantier ne posait aucun problème confirme bien que c'est le nouvel interrupteur qui est en cause. En cas de doute persistant, le service après-vente Sogo est joignable à sogosat@sogosat.com ou au 0034 902 222 161.

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USER MANUAL SS-21830 Sogo

natural_image Modern ceiling fan with three wooden blades and a white circular head, next to a white SOGO remote control (no text or symbols on the fan or background)

Caution: please read and preserve these important instructions

INSTRUCCIONES DE USO

LIMPIEZA Y MANTENIMIENTO

Limpieza:

IMPORTANT SAFETY INSTRUCTIONS

  • This instruction manual can also be downloaded from our web page www.sogo.es
  • WARNING: When using electrical appliance, basic safety precautions should always be followed to reduce the risk of fire, electrical shock and personal injury.
  • Use this fan only as described in this manual. Other use not recommended may cause fire, electric shock or injury to persons. This will also void your warranty.
  • Connect to a main power supplier of 220-240V\~ 50-60 Hz only.
  • Indoor use only.
  • Under our warranty terms, this ceiling fan must be correctly installed by a licensed electrician. Improperly installed ceiling fans can be dangerous and expensive to repair, it will also void your warranty.
  • Before installing the fan, make sure you have turned off the main electricity supply. Do not turn it back on until the fan is fully installed and ready to use.
  • To protect against electric shock: do not immerse unit or cord in water or spray with liquids.
  • This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand

the hazards involved.

• Children shall not play with the appliance.
- Cleaning and user maintenance shall not be made by children without supervision.
- Turn the fan OFF when not in use and before disassembling or cleaning. Fully assemble the fan before switching on again.
- The use of attachments not recommended by the manufacturer may be hazardous.
- Do not operate if the fan housing is damaged.
- If the cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
- If the fan is not working properly, contact a qualified technician for examination and repair. Never attempt to dismantle the fan yourself.

WARNING: To reduce the risk of electrical shock and fire, do not use this fan with any solid-state fan speed control device, or rheostat. Do not separate the reverse switch until the fan has come to a complete stop.

Do not insert anything into the fan blades while they are rotating.

WARNING: To reduce the risk of personal injury, do not bend the blade brackets (also referred to as “flanges”) during assembly or after installation. Do not insert objects in the path of the blades.

To avoid personal injury or damage to the fan and other items, be cautious when working around or cleaning the fan. Do not use water or

detergent when cleaning the fan or fan blades. A dry dust cloth or lightly dampened cloth will be suitable for most cleaning.

NOTE: The important safety precautions and instructions appearing in the manual are not meant to cover all possible conditions and situations that may occur. It must be understood that common sense and caution are necessary factors in the installation and operation of this fan.

WARNING:

Equipment must be installed at the height of at least 2,3 meters from the floor (2,3 meters means from the floor to the bottom of the fan), 0.76m from wall or obstruction. Since the installation of the equipment sets, the power of the network must be done through flexible cable plug or by pole switch with contact opening distance not less than 3 mm.

0.76 m MIN 2,3 m MIN

PRODUCT DESCRIPTION

Sogo SS-21830 - PRODUCT DESCRIPTION - 1Sogo SS-21830 - PRODUCT DESCRIPTION - 2Sogo SS-21830 - PRODUCT DESCRIPTION - 3
Upper canopy Support plate Support rod
Sogo SS-21830 - PRODUCT DESCRIPTION - 4Sogo SS-21830 - PRODUCT DESCRIPTION - 5Sogo SS-21830 - PRODUCT DESCRIPTION - 6
Lower canopy Motor LED light kit
Sogo SS-21830 - PRODUCT DESCRIPTION - 7Sogo SS-21830 - PRODUCT DESCRIPTION - 8Sogo SS-21830 - PRODUCT DESCRIPTION - 9
Blades Lamp shade Remote control
Sogo SS-21830 - PRODUCT DESCRIPTION - 10A: Screws and washers for securing the blades (fixed on the motor housing).B: Screws for concrete ceilingC: Screws and washers for wood joist ceilingD: Blance kit

REMOTE CONTROL CNNECTION

WARNING: To avoid personal injury or damage, be sure to turn off the power to the main fuse box before wiring.

Yellow/Green Yellow/Green Bracket Remote control Receiver place

ASSEMBLING

Make sure you have all the components before beginning installation. To prevent damage, attach the motor to the support rod on a soft surface or use the polystyrene contained in the package.

  1. Open the carton box and take out the fan (fig. 1).
  2. Assemble the support plate on the ceiling using two or more screw anchors and appropriate washers. Attention: the provided screw are for wood joist and concrete ceiling. (fig. 2).

  3. Insert the support rod through the upper cap and lower cap.

  4. Insert the electric cables coming out from the motor through the support rod and connect them to the screw terminal placed on the top of support rod.

  5. Fix the support rod to the motor using the pin and pin's nut. (fig. 3)

  6. Hang the fan on the hook on the support plate and connect the electrical cable coming from the ceiling to the screw terminal placed on the top of support rod, make sure the receiver must be insert into support plate (see Remote control connection).

  7. Slide upwards the upper cap and fix it with the screw. (fig. 4)

  8. Slide downwards the lower cap; it must be supported by the motor. Fix it with the screw. (fig. 4)

  9. Center the slots on the blades with the heads of the blades fixing screws and slide the blades so that the head of the screws are positioned at the end of slot. (fig. 5)

  10. Tighten the screw. (fig. 6)

  11. Remove the screws from connect plate of the motor, please organize all the wires carefully into connect plate. Assemble and align the holes on the back of LED light to the three screws on the connect plate of motor. (fig. 7)

  12. Then tighten the three screws on the LED plate, connect the connector together with the motor wire, please make sure the light kit can't be moved after tighten the screws. (fig. 8)

  13. Place the lamp shade on the fan.(fig. 9)

Sogo SS-21830 - ASSEMBLING - 1

INSTRUCTIONS FOR USE

The ceiling fan is provided with a remote control. To turn on the ceiling fan select the desired speed and the fan will turn on with the selected speed:

HI High speed

MED Medium speed

LOW Low speed

STOP Turn off the ceiling fan

LIGHT: To turn On the light push the button "LIGHT ON/OFF".

There are three levels of light intensity. When you press it once the light will switch on at intensity level 1 (3000K), pressing it again will change it to intensity level 2 (4000K), press it for the third time for maximum light intensity (6000K) and press it once more to switch off the light. Light can also be turned on while the fan is off.

TIMER: Off timer can be set using the four option on the remote control 1h, 2h, 4h and 8h. If the timer has been set before, pressing any of the timer button again will reset the timer from the beginning.

SOGO MOD LOW LIGHT ON/OFF HI STOP 3H 1H 4H 8H

CLEANING AND MAINTAINENCE

Cleaning:

  1. Before cleaning, turn the unit off, cut off the power supply from electrical outlet and wait for the unit to cool down.
  2. To clean the unit, use a soft cloth to wipe off any dust.
  3. Do not try to open the unit without a licensed electrician. Improperly installed the unit can be dangerous.
  4. Clean the unit at least once a year.

Maintenance:

  1. Have your product repaired by a licensed electrician
  2. This electric product is in accordance with the relevant safety requirements. Repairs should only be carried out by licensed electricians using original spare parts, otherwise this may result in considerable danger to the user.
  3. Please contact the store which you bought the product for after sale services if any.

TECHNICAL INFORMATION

Model: SS-21830

Voltage / Frequency: 220-240V\~ 50-60Hz

Output Power: 85W

CONSIGNES DE SÉCURITÉ IMPORTANTES

NETTOYAGE ET ENTRETIEN

Nettoyage:

ISTRUZIONI PER L'USO

Directive 2009/125/EC

Directive 2009/125/EC

Description Symbol Value Unit
Alimentation / Fonte de energia220-240V~ 50-60Hz
Puissance / Potência85W
Classe / ClassI
Débit du ventilateur / Caudal do ventiladorF85.5m3/min
Puissance d'entrée du ventilateur / Entrada de energia do ventiladorP57.1W
Valeur du service / Valor do serviçoSV1.5(m3/min)/W
Consommation électrique en veille / Consumo de energia em espera P _SB 0.23W
Hors consommation d'énergie / Consumo de energia desligadaP _off 0W
Niveau de puissance acoustique du ventilateur / Nível de potência sonora do ventiladorL WA46.3dB(A)
Vitesse de l'air / Velocidade do arc meters/sec2.1
Consommation d'électricité utilisée / Consumo de eletricidade em usoQ18.5kWh/a
Norme de mesure pour voler du service /Padrão de medição para sair do serviçoIEC 60879:1986 /corr.1992)

ITA / ALE

Directive 2009/125/EC

Description Symbol Value Unit
Alimentazione / Stromversorgung 220-240V~ 50-60Hz
Potere / Potenz85W
Clase / Klasse I
Portata del ventilatore / Lüfterdurchfluss F m3/min85.5
Potenza assorbita dal ventilatore / Lüfterleistungseingang P W57.1
Valore del servicio / Servicewert SV (m3/1.5min)/W
Consumo energético in standby / Standby-Stromverbrauch PSB0.23W
Consumo energetico spento / Stromverbrauch ausschalten Poff0W
Livello di potenza sonora del ventilatore / Lüfter-SchalleistungspegelL WA dB(A)46.3
Velocità dell'aria / Luftgeschwindigkeit c meters/sec2.1
Consumo di elettricità in uso / Stromverbrauch im EinsatzQ18.5kWh/a
Standard di misura per volare dal servicio / Messstandard, um vom Dienst zu fliegenIEC 60879:1986 /corr.1992)

DECLARATION OF CONFORMITY

This device complies with Low Voltage Directive 2014/35/EC, Electromagnetic Compatibility Directive 2014/30/EU, Directive 2015/863/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment and Directive 2009/125/EC on the eco-design requirements applicable to energy-related products.

DÉCLARATION DE CONFORMITÉ

This symbol means that in case you wish to dispose of the product once its working life has ended, take it to an authorised waste agent for the selective collection of waste electrical and electronic equipment (WEEE).

Sogo SS-21830 - DÉCLARATION DE CONFORMITÉ - 1

Imported by:

Sanysan Appliances S.L, NIF: B98753056, C/ Barcas 2, 2

46002 Valencia, Spain

Product made in P.R.C. – Designed by SOGO based on the European Quality Standards

Customer Service: www.sogosat.com / sogosat@sogosat.com / 0034 902 222 161

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Product information

Brand : Sogo

Model : SS-21830

Category : Fan