RoboVac LR20 - Robot vacuum eufy - Free user manual and instructions

USER MANUAL RoboVac LR20 eufy

For FAQs and more information, please visit:

www.eufylife.com

eufy

CLEAN

eufy Clean LR20

Owner's Manual

English 01

Español 36

Français 73

Table of Contents

02 Important Safety Instructions

09 About Your RoboVac

What's in the Box

RoboVac Anatomy

LED Indication

Map Navigation and Management

14 Using Your RoboVac

Important Tips Before Use

Preparation

Charge Your RoboVac

Use Your RoboVac with the eufy Clean App

Start / Stop Cleaning

Select a Cleaning Mode

Select a Suction Power Level

Use Your RoboVac with Amazon Alexa / the

Google Assistant

Enable / Disable the Child Safety Lock

23 Cleaning and Maintenance

Clean the Dust Box and Filters

Clean the Rolling Brush

Clean the Side Brushes

Replace the Side Brushes

Clean the Sensors and Charging Pins

Clean the Swivel Wheel

29 Troubleshooting

Voice Alert

34 Specifications

35 Customer Service

Thank you for purchasing RoboVac. Carefully read all the instructions below before using this device, and keep this manual for future reference.

Important Safety Instructions

To reduce the risk of injury or damage, keep these instructions at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED

This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

• This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
  • Children should be supervised to ensure they do not play with this device.
• Cleaning and maintenance shall not be performed by children without adult supervision.
• This device is only to be used with the power supply unit provided.
• Before cleaning or maintaining this device, the plug must be removed from the outlet.
• The battery in this device should only be replaced by a skilled professional.
• Before removing the battery, disconnect the device from its power supply.
• To recharge the battery, only use the detachable adapter (US/CA: NLD100240W1A4; UK: NLD100240W1E4; EU: NLD100240W1U4; AU: NLD100240W1S4) provided with this device.
• The battery must be removed before this device is disposed of. To remove the battery, first unscrew the screws on the bottom, then remove the back

02 EN EN 03

cover. Remove the battery by disconnecting the quick connector.

• The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
• The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit should be disposed of.
  • This device is for indoor use only.
• This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
• Store and operate this device in room temperature environments only.
• Do not use this device to pick up anything that is burning or smoking.
• Do not use this device to clean up spills of bleach, paint, chemicals, or anything wet.
• Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains. Move power cords and sharp, pointed, or fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
• If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
• Do not place anything on top of this device.
• Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
• Do not operate this device in areas with exposed electrical outlets on the floor.
• Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.
• Do not use this device on an unfinished, unsealed, waxed

or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpets, and not on carpets with tasseled edges or loose threads.

• This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.
• Only use attachments recommended or described in this manual.
• Do not handle the device or plug with wet hands.
• Ensure that the dust box and/or filters are correctly in-place before use.
• Do not use a battery pack or device that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
• Do not expose the battery pack or device to fire or excessive heat. Exposure to fire or temperatures above 130^ / 266^ may cause an explosion.
• Do not modify or attempt to repair the device or the battery pack, except as indicated in the instructions for use and care.
• Follow all charging instructions and do not charge the battery pack or device outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
• The laser distance sensor of this device meets the standards for Class I Laser Products in IEC 60825-1:2014 and will not generate hazardous laser radiation.

Notice

This symbol on the device or its packaging indicates:

Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.

The following importer is the responsible party (for FCC matters only).

Company Name: POWER MOBILE LIFE, LLC

Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541

Telephone: [phone]

RF Exposure Compliance Statement

This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

ISED Compliance Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.

2. This device must accept any interference, including interference that may cause undesired operation of the device.

06 EN EN 07

Declaration of Conformity

This product complies with the radio interference requirements of the European Community. Hereby, Anker Innovations Limited declares that the radio equipment type T2192 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following website: https://support.eufylife.com/s/articleRecommend?type=DownLoad.

Maximum output power: 18 dBm (For EU)

Frequency band: 2.4G band (2.4000GHz - 2.4835GHz)

GB Declaration of Conformity

Hereby, Anker Innovations Limited declares that the product type T2192 is in compliance with Radio Equipment Regulations 2017 and The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012. The full text of the GB declaration of conformity is available at the following website: https://support.eufylife.com/s/articleRecommend?type=DownLoad.

The following importer is the responsible party for EU and UK matters.

Anker Technology (UK) Ltd GNR8, 49 Clarendon Road, Watford, Hertfordshire, WD17 1HP, United Kingdom

Manufacturer: Anker Innovations Limited Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

Trademark Notice

• Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
• Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
• Google Play and the Google Play logo are trademarks of Google Inc.
  • Google Home is a trademark of Google Inc.

About Your RoboVac

What's in the Box

Robovac

Charging Base Power Adapter

Additional Side Brusses (×2)

Additional Filter Cleaning Tool

Owner's Manual & Other Documents

RoboVac Anatomy

A. Top

Technical diagram of a circular mechanical component with labeled parts (no text or symbols present)

Press to start or pause cleaning. Press and hold for 3 seconds to turn on or off.
- Press to return to the Charging Base or pause - Press and hold for 3 seconds to enable / disable the child safety lock.
- Laser distance sensor (LDS)
Press and hold both buttons for 3 seconds to reset Wi-Fi connection.

B. Side

Dust box Infrared sensor Bumper Force shutdown button

C. Bottom

Charging contact pins Drop sensor Charging contact pins Right: side brush Drop sensor Battery cover Swivel wheel left side brush Drop sensor Wheels Brush guard Rolling brush

D. Dust Box

Pre-filter Foam filter Fine-performance filter

E. Suction Inlet

Suction inlet Suction inlet

F. Charging Base

Status light Charging contact bins Wire slot exit Solt winding Power sockets Power cord storage compartment

12 EN EN 13

LED Indication

You can see the status of RoboVac from the LED indicators.

and	Status
Pulsing blue Charging
Solid blue Standby / Clearing / Fully charged
Solid red Low power and returning to Charging Base
Off	RoboVac is off.To conserve power, the light automatically turns off when RoboVac is not clocked to the Charging Base and has been inactive for 10 minutes.
Flashing blue Waiting for Wi-Fi connection
Flashing red with voice alert	RoboVac has an error.Refer to the "Troubleshooting > Voice Alert" section in this manual for solutions.

Map Navigation and Management

Navigation

Once RoboVac starts to auto clean, it will move away from the Charging Base and automatically scan your house to generate maps. Intelligently determine its clearing route, and divide the space into rooms. The cleaning paths are planned along the walls, following a 7-shaped cleaning method to complete the cleaning of each zone, one by one.

Pure diagram of four panels showing U-shaped pipes and a circular component with a pointer (no text or symbols)

Real-Time Mapping and Floor Plan

Real-time mapping helps RoboVac easily learn the environment of your home to generate the most efficient cleaning path. A floor plan will be built after cleaning. The map will be updated in real-time during each cleaning session to ensure normal navigation.

To create a complete floor plan:
1. Open your doors so that RoboVac can map each room.
2. Remove any objects that may be in the way or that might entangle RoboVac.

Repositioning and Remapping

If the position of RoboVac / Charging Base is adjusted or the surroundings are changed significantly, RoboVac will try to reposition and romap to match the surroundings.

• If the repositioning is successful, RoboVac will resume cleaning
- If the repositioning fails, RoboVac will remap to ensure normal navigation with a new cleaning.

• When using for the first time, make sure RoboVac starts cleaning from the Charging Base.
• During cleaning, do not move RoboVac frequently. If moved, place RoboVac back to the original position.

Using Your RoboVac

Important Tips Before Use

14 EN EN 15

Remove power cords and small objects from the floor that may entangle ReboVac.
b Fold tasseled edges of rugs underneath to prevent tangling RoboVac. Avoid cleaning dark-colored high-pile rugs or rugs thicker than 1.02 in / 26 mm as they may cause RoboVac to malfunction.
C It is strongly recommended to set a No-Go zone or a virtual boundary in the euly Clean app in front of fireplaces and certain areas (i.e. air vents) that may cause damage to RoboVac if entered.
d Keep RoboVac away from wet areas during cleaning.
e RoboVac may climb on top of objects less than 0.79 in / 20 mm in height. Remove these objects if possible.
Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in most cases. Sensors are less effective if dirty or used on carpeted, reflective, or dark-colored floors. It is recommended to place physical barriers or set a No-Go zone / a virtual boundary in the eufy Clean app to block off areas where RoboVac may fall.

Preparation

1 Remove the foam blocks beside the bumper before use.
2 Place the Charging Base on a level surface and against a wall.

3 Remove objects within 1.6 L/0.5 m of the left and right side and within 4.9 L/15 m of the front of the Charging Base. If you cannot remove the objects, move RoboVac to a new place and check whether RoboVac can return to the Charging Base normally; if not, contact eluly customer service for help.

1.6 ft / 0.5 m 1.6 ft / 0.5 m 4.9 ft / 1.5 m

4 Connect the adapter to the Charging Base and a wall outlet.

When the Charging Base connects to AC power, the LED on the Charging Base is solid white.

Technical line drawings of two electronic components with connectors and wiring (no text or symbols)

- Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets.

- Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.

Charge Your RoboVac

• Make sure RoboVac is fully charged before use.
• RoboVac will return to the Charging Base at the end of a cleaning cycle or when its battery is running low.

Attach RoboVac to the Charging Base by aligning its charging pins.

Technical line drawing of a robotic vacuum cleaner with attached circuit board (no text or symbols)

- To preserve the battery's lifespan, recharge at least once every 6 months.

16 EN EN 17

Use Your RoboVac with the eufy Clean App

To enjoy all available features, it is recommended to control your RoboVac via the euly Clean app.

Before you start, make sure that:

• Your smartphone or tablet is running iOS 10.0 (or above) or Android 5.0 (or above).
  • The 2.4GHz band wireless signal is enabled on your wireless router.
• RoboVac is attached to the Charging Base to ensure it has enough power during setup.

eufy Clean eufy Clean

Download on the App Store GET IT ON Google Play

1 Download the cufy Clean app from the App Store (iOS devices) or Google Play (Android devices).
2 Open the app and create a user account
3 Tap the "+" icon to add "eufy Clean LR20" to your eufy Clean account.
4 Follow the instructions in the app to set up the Wi-Fi connection.
After connecting successfully, you can control RoboVac via the app.
With the app, you can select a cleaning mode, set the time, schedule a cleaning, adjust suction power and water flow, view the system status, receive notifications and access additional features.

	Slowly flashing blue Waiting for connection
	Rapidly flashing blue Connecting with your wireless router
	Solid blue Connected with your wireless router

- If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine.

Schedule Cleaning

With the eufy Clean app, you can schedule RoboVac to start cleaning at a particular time.

You can set the time and customize the cleaning schedules from Sunday to Saturday on the early Clean app. This function is only available on the app.

Start / Stop Cleaning

- You can also start or stop cleaning via the early Clean app.

① Press and hold ⏻ for 3 seconds to turn on.

3 sec

2 Press ⏻ to start cleaning in Auto Cleaning mode.

• To pause cleaning, press again.
• To turn off, press and hold for 3 seconds.

Restart RoboVac

If RoboVac is not responding when you press a button, press the Force Shutdown button (located inside the main unit) to forcibly power off the device. Then press and hold ⏻ for 3 seconds to restart the device.

Line drawing of a vacuum cleaner with a close-up inset showing its mounting bracket (no text or symbols)

Switch to Power Saving Mode

• Make sure RoboVac is turned on and attached to the Charging Base.

1 Press and hold the two buttons (and) simultaneously for 20 seconds. RoboVac switches to power saving mode automatically and the LED light turns off.
2 To exit the power saving mode, press any button.

Select a Cleaning Mode

Auto Cleaning Mode

Press ⏻ to start cleaning in Auto Cleaning mode. You can also select this mode in the eufy Clean app.

Line drawing of a robotic vacuum cleaner with a circular dial indicator (no text or symbols)

During cleaning, RoboVac will return to the Charging Base automatically if the battery level becomes low. To resume cleaning from where it left off, enable this feature in the early Clean app.

- By default, RoboVac starts in Auto Clearing mode when it is turned on.

Spot Cleaning Mode (Only Available via the eufy Clean App)

In this mode, RoboVac intensively cleans a specific area with a size of 4.9 ft x 4.9 ft / 1.5 m x 1.5 m, useful if there is a concentrated area of dust or debris. When the cleaning of a certain zone is finished, it automatically returns to the Charging Base.

4.9 ft / 1.5 m 4.9 ft / 1.2 m

20 EN EN 21

Room Cleaning Mode (Only Available via the eufy Clean App)

In this mode, your house is automatically divided into several rooms for cleaning in the eufy Clean app. You can also customize your room settings in the app. RoboVac will clean the selected rooms only and return to the Charging Base after cleaning.

- Start Room cleaning only after RoboVac has created the map.

- It is recommended that RoboVac moves from the Charging Base to start Room cleaning.

Zone Cleaning Mode (Only Available via the eufy Clean App)

In this mode, you can set up a cleaning zone in the eufy Clean app. RoboVac will clean the selected zone only.

Select a Suction Power Level

In the early Clean app, select a suction power level according to your needs:

• Quiet
• Standard (Default)
• Turbo
  Max

- When RoboVac starts cleaning the next time, it will clean according to the suction power level you previously selected.

Select BoostIQ™ feature

In the curly Clean app, select the BoostiQ™ feature according to your needs. RobeVac will automatically increase the suction power if it detects that stronger power is needed to ensure the best clean. BoostiQ™ 's ideal' for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostiQ™ disturbs you, you can disable this feature.

Use Your RoboVac with Amazon Alexa / the Google Assistant

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.

Before you start, make sure that:

• RoboVac is attached to the Charging Base to ensure there is enough power.
• RoboVac is connected with the eufy Clear app.
• You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa or the Google Assistant

1 Open the euly Clean app and find "Smart Integrations" in the top e/t.

2 Follow the on-screen instructions to complete the setup.

- Currently, this feature only supports English, German, French, and Spanish. For more supported languages, check https://www.eulylile.com/support/.

Enable / Disable the Child Safety Lock

Press and hold the button for 3 seconds to turn on the child safety lock. Once the child safety lock is enabled, RoboVac will not respond if any button is pressed to protect children from accidentally getting hurt.

• To disable the child safety lock, press and hold the button for 3 seconds again.

• This function is also available in the early Clean app.

Cleaning and Maintenance

Before cleaning and maintaining, turn off the device and unplug the adapter.

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning / replacement frequency will depend on your RoboVac usage habits.

Recommended Cleaning / Replacement Frequency

RoboVac Part Cleaning Frequency		Replacement Frequency
Dust box After each use -
Filters	Once a week(Twice a week if you have a pet)	Every 6 months or after every 50 rounds of cleaning
Side brushes Once a month		Every 3-6 months (or when visibly worn)
Brush guard Once a month		Every 3-6 months (or when visibly worn)
Rolling brush Once a month Every 6-8 months
Sensors	Once a month -
Charging pins	Once a month -
Swivel wheel Once a month -

Clean the Dust Box and Filters

1 Press the dust box release button to pull the dust box out.
2 Open and empty the dust box.

Technical line drawing of a robotic vacuum cleaner with a circular top and attached components (no text or symbols)

②

3 Remove the pre-filter by pulling the hooks as shown.

Technical line drawing of a mechanical component before and after assembly (no text or symbols)

4 Take out the foam filter and high-performance filter.

Diagram showing a car interior with a handle and a separate 3D model of a rectangular component (no text or symbols)

5 Clean the dust box and filters with the cleaning brush.

Illustration of three-step robotic arm tool installation: open, grid-patterned, and flat base (no text or symbols)

6 Put the filters and pre-filter back together in the dust box.

graph LR
    A["Car Opening"] --> B["Deck Opening"]
    B --> C["Back Cover"]
    style A fill:#f9f,stroke:#333
    style B fill:#ccf,stroke:#333
    style C fill:#cfc,stroke:#333

7 Push the dust box back into the main unit

Line drawing of a circular mechanical device with a central hub and mounting base (no text or symbols)

- You can wash the dust box, pre-filter, and foam filter with water. Be sure to air-dry them thoroughly before reassembling. Do not wash the high-performance filter with water, as it may damage the filter and reduce the suction power.

Clean the Rolling Brush

① Pull on the release tabs to unlock the brush guard as shown.
2 Lift the rolling brush to remove.
3 Clean the rolling brush with the cleaning tool.
4 Reinstall the rolling brush by inserting the fixed protruding end first.
5 Press down to snap the brush guard into place.

①

③

4

Clean the Side Brushes

Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly

1 Remove the side brushes.

Technical line drawing of a mechanical assembly with no visible text or symbols

26 EN EN 27

2 Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.
3 Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them.

Line drawing of a robotic device with a hand operating it (no text or symbols)

- Only use the side brushes when they are completely dry.

Replace the Side Brushes

The side brushes may become damaged after being used for a period of time. Follow the instructions below to replace them.

• Pull off the old side brushes and snap the new ones into place until you hear a click.

- Make sure the left side brush marked with an L (Left) and the right side brush marked with an R (right) are installed correctly, as illustrated. Otherwise, the side brushes may be damaged.

Diagram illustrating a mechanical assembly process with labeled parts and directional arrows indicating movement

R R L L

Clean the Sensors and Charging Pins

To maintain the best performance, clean the sensors and charging pins regularly.

- Dust off the sensors and charging contact pins using a cloth or cleaning brush.

Top-down schematic of a circular room with furniture and lighting fixtures (no text or symbols)

Clean the Swivel Wheel

Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

1 Remove the battery cover.

Technical line drawing of a mechanical device with no visible text or symbols

Technical line drawing of a circular mechanical or architectural component with internal components and no visible text or symbols

28 EN EN 29

2 Pull out the swivel wheel with a tool (such as a screwdriver).

Technical line drawing of a mechanical component with no visible text or symbols

3 Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.

4 Reinstall the wheel and push in until it clicks into place.

- Do not clean the swivel wheel with water.

Troubleshooting

The solutions below are for general questions. If your problem persists, visit www.cufylife.com, go to the eufy Clean app, or contact [e-mail] for help.

Problems Solutions
RoboVac cannot be activated.	Make sure the battery is fully charged.If you still have trouble, press the Force Shutdown button inside the main unit to forcibly power off the device, then power it on
RoboVac stops working suddenly.	Check if RoboVac is trapped or stuck on an obstacle.Check if the battery level is too low.If you still have trouble, turn RoboVac off, and then turn it back onCheck if RoboVac has alerted you with any voice prompts or LED indicators. Refer to the "Voice Alert" section in this manual.
You cannot schedule cleanings.	Make sure RoboVac is turned on.Make sure the scheduled time has been set correctly. Check if the time zone in the eufy Clean app is consistent with that on your mobile device.Check if RoboVac's power is too low to start cleaning.Cleaning schedules are erased when RoboVac is powered off. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.
Suction power is weak.	Check if any obstructions are blocking the suction inlet.Empty the dust box.Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use.
RoboVac cannot be charged.	Check if the indicator on the Charging Base lights up. If not, reconnect the adapter with the Charging Base and try a new power outlet. If the problem persists, contact the eufy service center to repair or replace the Charging Base.Dust off the charging contact pins with a dry cloth.Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
RoboVac cannot return to the Charging Base.	Remove objects within 1.6 ft / 0.5 m to the loft and right side and within 4.9 ft/1.5 m of the front of the Charging Base.Check if RoboVac is stuck on any objects.Clean the charging contact pins.
RoboVac's movements or travel path are abnormal.	Clean the sensors carefully with a dry cloth.Restart RoboVac by turning it on.
RoboVac's cleaning time becomes shorter.	Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.Check if RoboVac has alerted you with any voice prompts or LED indicators. Refer to the "Voice Alert" section in this manual.If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.

Problems Solutions
RoboVac cannot connect to a Wi-Fi network.	Make sure you entered the Wi-Fi password correctlyMake sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.Make sure your Wi-Fi router supports a 2.4GHz and 802.1lb/g/n band; a 5GHz band is not supported.
You cannot control RoboVac with Amazon Alexa.	Check if there are any Internet connection problems.Check whether you have installed the Amazon Alexa app onto your smart device and enabled "euly Clean - RoboVac" Skill in the Amazon Alexa app. For details, refer to the "Smart Integrations" page in the eufy Clean App.Make sure you have an eufy Clean account and have connected to RoboVac.Make sure you are using correct Alexa voice-commands.
You cannot control RoboVac with the Google Assistant.	Check if there are any Internet connection problems.Check if you have installed the Google Home app onto your smart device and initiated the "euly Clean" action in the Google Home app. For details, refer to the "Smart Integrations" page in the eufy Clean App.Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake phrase "Ok Google".Repeat your question Speak clearly to the Google Assistant.

Voice Alert

When RoboVac encounters a problem, the red indicator on RoboVac will flash and you will hear the relevant voice prompts.

The voice prompts below are only for reference and may be changed slightly after voice pack updates. Please follow the voice prompts you have heard to find the cause and solution below.

Voice Prompt Cause and Solution
Error 1: Front bumper stuck	Front bumper is stuck. Tap it repeatedly to remove any dust, or move the device to a new position and try again.
Error 2: Wheel stuck	Wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any trapped dust. Move the device to a new position and try again.
Error 3: Side brush stuck	Side brush may be stuck. Clean it and try again.
Error 4: Rolling brush stuck. Remove and clean the rolling brush.	Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again.
Error 5: Device stuck or trapped	Device is trapped. Clear any obstacles in the surrounding area and try again.
Error 6: Device trapped	Device may be suspended in the air. Move it to a new position close to the original position and try again. If the device is still unable to start, clean the drop sensors and try again.
Error 8: Low battery. Shutting down.	Low battery. System will shut down. Charge the device and try again.
Error 12: Right wall sensor needs cleaning	After long-term use, there is dust or dirt on the sensor which affects data collection and needs to be cleaned.
Error 13: Device tilted. Please put the device on a flat surface to start	When the vacuum starts cleaning, it needs to start on an even surface. If the device is not leveled, this error will be reported. The machine needs to be placed on a flat surface.
Error 14: Please insert. dust box and filter.	The dust absorbed by the machine needs to be sucked into the dust box through the filter. If the dust box and the filter screen are loose and have poor contact or fall off, the machine will report this error. You can re-pug the dust box and make sure that it is firmly inserted.

Voice Prompt Cause and Solution
Error 17: Virtual Boundary detected. Move device to a different area	If the machine is in a No-Go Zone and the user tries to start cleaning, this error will be reported. Device needs to be moved out of the No-Go Zone to start cleaning.
Error 18: Laser cover may be stuck	This error is reported when the radar shield is stuck and cannot operate normally. The reason why the radar shield is stuck can be checked and moved to a new location.
Error 19: Laser sensor may be stuck	This error is reported if the radar cannot be rotated. Check whether there is foreign matter under the lightning protection cover and remove it.
Error 20: Laser sensor may be blocked	This error will be reported if there are obstacles around the radar that obstruct the data collected by the radar. You can check whether there is any abnormal blocking of radar light above the fuselage and remove it.
Error 22: The device is being picked up. Please put the machine back near the starting piece.	This error will be reported when the machine is picked up and the wheel is suspended when the cleaning action is performed. You can put the machine back near where it was picked up, and then perform the cleaning (if it is not in the area where it was picked up, the relocation will fail).
Error S1: Battery error	Open the battery compartment and check whether the battery is connected and restart the device.Battery temperature may be too high or low. Wait until the battery falls to normal temperatures before use (0 °C - 40 °C / 32 °F - 104 °F).If the issue persists, contact customer support for help.
Error S2: Wheel module error	Check whether the wheels are stuck or dust is trapped inside before restarting the device.If the issue persists, contact customer support for help.
Error S3: Side brush error	Check whether the side brush is stuck in an unknown object before restarting the device.If the issue persists, contact customer support for help.
Error S4: Suction fan error	Check whether the fan blades are stuck in an unknown object before restarting the device.Clean the dust bin and filter before restarting the device.If the issue persists, contact customer support for help.

Voice Prompt Cause and Solution

Error S5: Rolling Brush Error. Refer to Owner's Manual or app for help.	Remove and clean the roller brush, roller brush connection, roller brush cover and suction inlet before restarting the device.If the issue persists, contact customer support for help.
Error S7: Laser Sensor Error. Refer to Owner's Manual or App for help.	This error is reported if the radar cannot collect data. You can use the hand to toggle the radar to observe whether it can rotate normally and whether the rotation resistance is very large, restart the sweeper to observe whether it can operate normally. If an error is still reported after the above two solutions are implemented, you can contact the after-sales service department for processing.

Specifications

	Input	24 V=1 A
	Battery Voltage	14.4 V=
	Power Consumption 50 W
	Battery Type	L-ion 3200 mAh (Typical)
	Dust Box Capacily 600 ml
	Charging Time 180 - 240 mins
	Input 24 V 1 A	=
	Output 24 V	=1 A

Customer Service

For tutorial videos, FAQs, manuals, and more information, please visit https://support.eufylife.com

Contact Us

[e-mail]

www.eufylife.com

(US) [phone] Mon-Sat 6:15 AM - 6:45 PM (PT); Sun 6:15 AM - 5:45 PM (PT)

(UK) [phone] Mon-Sun 6:00 - 19:00;

(DE) [phone] Mo-Fr 8:00 - 16:00

Sa 9:00 - 16:00

(日本)03 4455 7823月-金 9:00 - 17:00

For more support phone numbers, please visit:

https://support.eufylife.com/s/phonecontactus

Or scan the QR code below:

Scan this QR code to get the manual in more languages.

@EufyOfficial

@EufyOfficial

@EufyOfficial

@EufyOfficial

Índice

Anker Technology (UK) Ltd GNR8, 49 Clarendon Road, Watford, Hertfordshire, WD17 1HP, United Kingdom

Fabricante: Anker Innovations Limited Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

Aviso de marcas registradas

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Contáctenos

[e-mail]

www.eufylife.com

(US) [phone]

Mon-Sat 6:15 AM - 6:45 PM (PT);

Sun 6:15 AM - 5:45 PM (PT)

(UK) [phone] Mon-Sun 6:00 - 19:00;

(DE) [phone] Mo-Fr 8:00 - 16:00

Sa 9:00 - 16:00

(日本)0344557823月-金9:00-17:00

https://support.eulylile.com/s/phonecontactus

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4.9 ft/1.5 m 4.9π/1.5 m

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Nous contacter

[e-mail]

www.eufylife.com

(US) [phone]

Mon-Sat 6:15 AM - 6:45 PM (PT);

Sun 6:15 AM - 5:45 PM (PT)

(UK) [phone] Mon-Sun 6:00 - 19:00;

(DE) [phone] Mo-Fr 8:00 - 16:00

Sa 9:00 - 16:00

(日本)0344557823月-金9:00-17:00

https://support.eulylile.com/s/phonecontactus