DS1020 - Vacuum Cleaner KENMORE - Free user manual and instructions
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| Product Type | 2-in-1 Cordless Stick Vacuum |
| Model | Kenmore DS1020 |
| Usage Modes | Stick and Handheld Vacuum |
| Rated Voltage | 16 V |
| Battery Type | Built-in Lithium-ion |
| Charging Time | Up to 5.5 hours (full charge) |
| Charge Indicator | Blinking light during charging, turns off at 100% |
| Speeds | 2 speeds: Low and High |
| Power Brush | Motorized roller brush with LED lights and automatic shutoff if jammed |
| Dust Cup Capacity | Approx. 0.5 L (estimate) |
| Filtration System | Washable non-woven filter and filter basket |
| Included Accessories | Multi-purpose tool (crevice tool/dusting brush), wand, power brush, charging adapter |
| Weight (estimated) | Approx. 2.5 kg |
| Dimensions (estimated) | Length: 110 cm, width: 25 cm, height: 20 cm (assembled) |
| Noise Level | Not specified but typical for a cordless vacuum |
| Usage | Household use only |
| Replacement Parts | Non-woven filter (561108106), filter basket (561108107), charging adapter (561108109), roller brush (561108104), multi-purpose tool (561050113) |
| Customer Service | United States: 1-877-531-7321, Canada: 1-844-608-3081 |
| Warranty | 1-year limited (excluding filters and belts) |
| Charging Temperatures | 4 °C to 40 °C |
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USER MANUAL DS1020 KENMORE
Stratus™ 16V 2-in-1 Cordless Stick Vacuum
Aspiradora Vertical Inalámbrica Stratus™ 2 en 1 de 16 V
Vacuum Cleaner Help Line:
1-877-531-7321 (US) / 1-844-608-3081 (CA)
8:00am-5:00pm EST, M-F
www.kenmorefloorcare.com

TABLE OF CONTENTS
Before Using Your New Vacuum Cleaner .... 2
Packing List 2
Important Safety Instructions....3-4
Vacuum Cleaner Warranty 5
Parts and Features....6-7
Assembly Instructions....8-9
Operating Instructions ....10-11
Vacuum Maintenance and Care....12-14
Troubleshooting 15-16
Requesting Assistance Or Service......Back Cover
BEFORE USING YOUR NEW VACUUM CLEANER
Read this Use & Care Guide. It will help you assemble and operate your new Kenmore vacuum cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call the Vacuum Cleaner Help Line at 1-877-531-7321 (US) / 1-844-608-3081 (CA). You will need the complete model and serial numbers when requesting information.
Your vacuum cleaner's model and serial numbers are located on the Model and Serial Number Plate. Use the space below to record the model number and serial number of your new Kenmore vacuum cleaner.
Model No.
Serial No. ____
Date of Purchase ____
Keep this book and your sales check (receipt) in a safe place for future reference.
PACKING LIST
Your KENMORE CORDLESS VACUUM CLEANER is packaged with the following parts and components included separately in the carton:
1 Handle
1 Combination Tool
1 Main Body 1 Charging Adapter
1 Hand Vacuum Cleaner 1 Manual
1 Motorized Nozzle
IMPORTANT SAFETY INSTRUCTIONS
WARNING!
READ ALL INSTRUCTIONS IN THIS GUIDE BEFORE ASSEMBLING OR USING YOUR VACUUM CLEANER. To reduce the risk of fire, electrical shock, injury to persons or damage when using your vacuum cleaner, follow all safety precautions listed below.
- Use your vacuum only as described in this Use & Care Guide.
- Do not use or charge outdoors or on wet surfaces.
- Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
- Use only manufacturer's recommended attachments. Do not use attachments other than those supplied with this vacuum.
- Do not handle charger, including charger plug, and charger terminals with wet hands.
- Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
- Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
- Use extra care when cleaning on stairs.
- Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
- Switch off the appliance before connecting the accessories.
- Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
- Do not pick up toxic solution such as chlorine bleach, ammonia or drain cleaner.
- Do not use without dust cup and filter in place.
- Do not charge the unit outdoors.
- Prevent unintentional starting. Ensure
the product does not operate before connecting to hand vacuum, picking up or carrying the appliance.
- Do not carry the appliance with your finger on the switch.
- Do not attempt to charge the appliance with the switch in the on position.
- Do not attempt to use this charging adapter with any other product nor attempt to charge this product with another charging adapter.
- To recharge vacuum, use only JJ018W1-180050UX charger.
- Do not use an appliance that is damaged or modified. Damaged or modified appliance may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
- Do not immerse vacuum cleaner or charging adapter in water or other liquids.
- Always turn the vacuum off before connecting or disconnecting the motorized nozzle.
- Store the cordless vacuum indoors to prevent accidents.
- Keep your work area well lit.
- To avoid damage to the carpet do not leave the vacuum running in one spot for an extended period of time.
- Do not vacuum up any liquids.
- Do not use in an enclosed space where vapors are present from paint, paint thinner, moth-proofing substances, flammable dust or other explosive or toxic materials.
- Do not pick up hard or sharp objects such
IMPORTANT SAFETY INSTRUCTIONS
as glass, nails, screws or coins that could damage the vacuum cleaner.
- To avoid excessive heat and damage to unit or batteries, do not operate the vacuum while charging.
- Do not use extension cords or outlets with inadequate current carrying capacity.
- Do not expose an appliance to fire or excessive temperature. Exposure to fire or temperature above 265°F (130°C) may cause explosion.
- Leaks from battery cells can occur under extreme usage or temperature conditions. If the liquid gets on skin, wash quickly with water. If liquid gets into the eyes, flush them immediately with clean water for a minimum of 10 minutes. Seek medical attention.
- While there is no shock hazard from electrical terminals located on the vacuum, a burn could result from metal objects being inserted into the terminal areas. Vacuum cleaner terminals should always be kept free of objects.
- Store charger indoors in a cool, dry area, not exposed to weather to avoid electrical shock and/or damage to the vacuum cleaner.
- Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
- Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
- You are responsible for making sure that your vacuum cleaner is not used
by anyone who is unable to operate it properly.
- Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.
- Do not modify or attempt to repair the appliance or the battery pack (as applicable) except as indicated in the instructions for use and care.
- This appliance is designed for household use only!
NOTICE
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions.
-
This device may not cause harmful interference.
-
This device must accept any interference received, including interference that may cause undesired operation.
Product Disposal
This product contains an internal Lithium-ion battery pack formulated from environmentally sensitive materials. This product must be disposed of properly with due care for the environment. Do not dispose of product with household garbage. Consult your local waste authority for information regarding available recycling or disposal options.

Li-ion
RECYCLE OR DISPOSE OF IN ACCORDANCE WITH FEDERAL AND LOCAL REGULATIONS.
SAVE THESE INSTRUCTIONS
Household use only.
VACUUM CLEANER WARRANTY
LIMITED WARRANTY
FOR ONE YEAR from the date of sale this product is warranted against defects in material or workmanship.
WITH PROOF OF SALE a defective product will be replaced free of charge.
The Kenmore brand is used under license. Direct all claims for warranty service to: 1-877-531-7321 (US) / 1-844-608-3081 (CA).
This warranty does not cover filters or belts, which are expendable parts that can wear out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Cleva North America, Inc., Greenville SC 29607
PARTS AND FEATURES
It is important to know your vacuum cleaner's parts and features to assure its proper and safe use. Review these before using your vacuum.
REPLACEMENT PARTS
| Item Part No.(US) Part No.(CA) | ||
| Non-woven Filter 561108106 561108106 | ||
| Filter Basket 561108107 561108107 | ||
| Charging Adapter 561108109 561108109 | ||
| Brushroll 561108104 561108104 | ||
| Combination Tool 561050113 561050113 |
To order a replacement part, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).

PARTS AND FEATURES

Handle

Main Body

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Line drawing of a handheld vacuum cleaner (no text or symbols)Hand Vacuum

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Line drawing of a vacuum cleaner with attached fan and bucket (no text or symbols)Motorized Nozzle

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Technical line drawing of a mechanical device with a shaft and housing (no text or symbols)Charging Adapter

Non-woven Filter (Pre-installed)

Filter Basket (Pre-installed)

Combination Tool

Please pay special attention to these hazard alert boxes, and follow any instructions given. WARNING statements alert you to such hazards as fire, electric shock, burns and personal injury. CAUTION statements alert you to such hazards as personal injury and/or property damage.
ASSEMBLY INSTRUCTIONS
Before assembling the vacuum cleaner, check the PACKING LIST (Page 2). Use this list to verify that you have received all the components of your new Kenmore Cordless 2-in-1 Stick Vacuum.
- Fit the vacuum body into the motorized nozzle and lock into place.
- Insert the handle into the top of the main body, as illustrated, and lock into place.

- Insert the hand vacuum into the main body as shown and lock into place.
Ensure that the dust cup is secured in place.

CHARGING

WARNING
Before charging make sure the unit is turned OFF.
- Insert the charging adapter into the charging port located on the left of the hand vacuum.

CHARGING
- Plug the charging adapter into a wall outlet.

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Diagram of a wall-mounted electrical outlet with a mounted device and directional arrow (no text or symbols)- While the vacuum cleaner is being charged, the battery charging indicator will flash continuously.

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When the vacuum cleaner has been fully charged (100%), the battery charging indicator will turn off.
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Make sure the vacuum cleaner is fully charged before using for the first time. The vacuum cleaner may take up to 5.5 hours to charge completely if fully discharged.
-
The vacuum cleaner can also be charged directly in hand vacuum mode. While charging in hand vacuum mode, the power switch will flash continuously. When the hand vacuum has been fully charged, the power switch will stop flashing and the light will turn off.

NOTE: If the battery charging indicator or the power switch does not illuminate when charging, ensure that:
- The charging plug is plugged into the power supply properly.
- The electrical supply at the outlet is powered on.
- The charging adapter is fully inserted into the charging port.
NOTE: Never charge the vacuum cleaner in temperatures above 104^ F ( 40^ C) or below 39.2^ F ( 4^ C). It is normal for the charger to become warm when charging.
- Disconnect the charging adapter from the power supply. Remove the charging adapter from the vacuum cleaner.
OPERATING INSTRUCTIONS

CAUTION
Moving parts! To reduce the risk of personal injury, DO NOT touch the brushroll when vacuum is on. Contacting the brushroll while it is rotating can cut, bruise or cause other injuries. Always turn off before servicing. Use caution when operating near children or pets.

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Illustration of hands holding a device with a circular prohibition symbol (no text or labels)USING YOUR VACUUM CLEANER
Before vacuuming, check that the brushroll is clear from any obstructions such as hair or sharp objects to avoid scratching floors, and that the dust cup is empty.
NOTE: Use the low-speed setting for cleaning hard floors, and low pile rugs. The high-speed setting should be used for cleaning plush rugs and carpets or when additional cleaning power is required.
- To start the vacuum cleaner, slide the power/speed switch to the LOW speed position. Once turned on, the battery charging indicator will be lit.
-
To increase the speed and performance of the vacuum cleaner, slide the power/speed switch to the HIGH speed position.
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To stop the vacuum cleaner, place the power/speed switch in the OFF position.

NOTE: When the vacuum cleaner is low on battery power, the battery charging indicator on the handle will flash. The flashing will stop if the vacuum is fully charged or is completely out of battery power.
CLEANING WITH THE HAND VACUUM
Easily clean messes on furniture, upholstery, stairs and other hard-to-reach areas with the included combination tool.
1. To remove the hand vacuum, press the hand vacuum release button and detach it from the main body.

CLEANING WITH THE HAND VACUUM
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To turn on the hand vacuum, press the power switch located on top of the handle. Once turned on, the power switch will be lit. To turn off, press the power switch located on top of the handle again.
-
To clean areas that are difficult to reach, use the combination tool provided by inserting the end of tool into the hand vacuum suction port.
Power Switch
NOTE: When the hand vacuum is low on battery power, the power switch will flash. The flashing will stop if the vacuum is fully charged or is completely out of battery power.
To charge the hand vacuum, first turn it off. Place the hand vacuum into the main body and charge the whole unit or charge the hand vacuum directly.
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The combination tool can be used as a crevice tool or a dusting brush. To transition from crevice tool to dusting brush, slide the brush to the top. Ensure it clicks into place to secure for operation.
-
To return the combination tool back to the crevice function, slide the brush back into the bottom position. Ensure it is securely locked into place.
VACUUM MAINTENANCE AND CARE

CAUTION
To reduce the risk of an electric shock, ensure the vacuum cleaner is turned off before performing any maintenance.

WARNING
Do not operate the vacuum cleaner without filters in place.
EMPTYING DUST CUP AND CLEANING FILTER
For best performance, empty the dust cup after every use. Never operate the vacuum cleaner without the dust cup and filter in place.
Before emptying the dust cup, ensure the vacuum is turned off.
- Remove the hand vacuum from the main body by pressing the hand vacuum release button and detaching the handheld unit from the main body.

- Press the dust cup release button, lift the released end first and pivot the dust cup downwards to detach the unit from the holding clip at the bottom of the unit. And then separate the dust cup from the hand vacuum body.

- Remove the filter basket from the dust cup. Empty the contents into a waste bin.

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Diagram showing a container being inserted into a bucket, with an arrow indicating the direction (no text or symbols present)NOTE: The key to maximum performance is having a clean filter. Cleaning the filter frequently will help your vacuum cleaner operate at peak efficiency. To purchase additional parts call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
EMPTYING DUST CUP AND CLEANING FILTER
- Remove the non-woven filter from the filter basket. With a soft and dry brush, clean any accumulated debris from the side screens of the filter and the filter basket.

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Technical line drawing of two mechanical components with an upward arrow indicating growth (no text or symbols)- After repeated use, it may be necessary to wash the filter basket and filter. First brush loose debris from both basket and filter, then hand wash basket and filter in warm water and rinse with clean water. After washing, set aside and allow to air dry for 24 hours.
NOTE: Do not scrub the non-woven filter.
IMPORTANT: The filter basket and filter must be completely dry before reuse.

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Two-step diagram showing hands performing a mechanical assembly or repair process, with no visible text or symbols.-
Insert the clean, dry filter into the basket and fit the basket into the dust cup ensuring an air tight seal is formed around the dust cup opening.
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Reconnect the dust cup to the hand vacuum. To do so, position the locking tab on the handheld unit within the locking groove located on the bottom of the dust cup. Press the other end of the dust cup into position until you hear a 'click'.

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Technical line drawings of a handheld vacuum cleaner device with internal components and directional arrows indicating motion (no text or symbols)CLEANING THE MOTORIZED NOZZLE & BLOCKAGES
The motorized nozzle may accumulate debris such as strings, hair and fibers. This type of debris can wrap around the brush and diminish its ability to clean effectively.
Brushroll Cleaning
- Make sure the vacuum cleaner is turned OFF. Lay the vacuum cleaner on the floor with the bottom up and the motorized nozzle flat.
- Unlock the brushroll tab using a flat head screwdriver or similar tool.

- Lift the brushroll out of the housing. Clean off debris and anything wrapped around the brush.

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Technical line drawing of a mechanical component with internal layered structure and an arrow indicating direction (no text or symbols)- Place the brushroll into the housing by aligning the end to the brush drive side first, then inserting the other end correctly into place. When installed correctly, the brushroll will spin freely. Lock the brushroll into place by securing the locking tab back into position.

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Technical illustration of a mechanical component with an inset close-up showing internal structure (no text or symbols)Brushroll Reset
If the brushroll is blocked or overloaded, the brushroll will stop turning and the LED lights on the nozzle will flash ten times and then turn off. The nozzle motor will turn off while the unit motor stays on. Switch the unit off and remove the obstruction to reset the brushroll.
Hose Blockage Removal
- To clean out the hose, press the hose release tabs, as illustrated, and pull the motorized nozzle away from the main vacuum body.

- Carefully remove any debris or blockage from the inside of the connection hose.
- Reattach the motorized nozzle onto the vacuum body.
NOTE: Do not use scissors or other sharp objects to remove a blockage from the hose as these may damage the hose.
TROUBLESHOOTING
Review the table for solutions to minor performance problems. Any service needed, other than maintenance described in this Use & Care Guide, should be performed by a qualified service dealer.

WARNING
Ensure the vacuum cleaner is turned off before performing maintenance to it. Failure to do so could result in electrical shock or personal injury.
| PROBLEM | POSSIBLE CAUSE SOLUTION | |
| Vacuum will not power on. | Battery may be depleted. Charge the | battery as instructed on page 8-9. |
| Wrong charger being used. | Be sure to use only the charger supplied with your product. | |
| Hand vacuum is not installed properly. | Remove hand vacuum and reattach ensuring that it is securely in place. | |
| Charging adapter is not fully plugged into the charging port. | Be sure the charging adapter is fully inserted into the charging port of the hand vacuum. | |
| Charging plug is not fully plugged into outlet. | Be sure charging plug is fully plugged into outlet. | |
| Battery charging indicator does not illuminate when charging. | Battery may be depleted. Charge the | battery as instructed on page 8-9. |
| Charging plug is not plugged into outlet firmly. | Be sure the charging plug is plugged in properly to the outlet, and the charging adapter is inserted into the charging port of the hand vacuum. | |
| Debris accumulated on the metal charge contacts on the hand vacuum, main body and charging adapter. | Be sure no debris is accumulated on the metal charger contacts on the hand vacuum, main body and charging adapter. | |
| The electrical outlet is switched off. | Ensure that the outlet is supplying power to the charger. | |
| Charging adapter is not fully plugged into the charging port. | Be sure the charging adapter is fully inserted into the charging port of the hand vacuum. | |
| Hand vacuum is not installed properly. | Remove hand vacuum and reattach ensuring that it is securely in place. | |
| Brushroll in the motorized nozzle is not turning. | Brushroll is jammed. | Remove obstruction. Follow instructions on page 14. |
| Brushroll needs to be reset. | Turn the unit off and remove the obstruction, then turn back on. | |
| Brushroll is not installed properly. | Remove the brushroll and reinstall as instructed on page 14. | |
TROUBLESHOOTING
| Vacuum is not picking up or suction power is weak. | Dust cup is full. Empty the dust cup. | |
| Filter needs cleaning. | Follow filter cleaning instructions on page 12-13. | |
| Filter needs to be replaced. | To purchase parts call 1-877-531-7321 (US) / 1-844-608-3081 (CA). | |
| Battery may be depleted. Charge the | battery as instructed on page 8-9. | |
| Dust cup is not installed properly. | Check the dust cup for correct installation and ensure it is snapped firmly in place. | |
| Dust escapes from vacuum. | Filter is missing or installed incorrectly. | Check the filter for correct installation. See page 12-13. |
| Filter is damaged and needs to be replaced. | To purchase a replacement filter, call 1-877-531-7321 (US) / 1-844-608-3081 (CA). | |
| Dust cup is full or is installed incorrectly. | Empty the dust cup container or position the dust cup correctly and snap firmly into place. | |
| Vacuum turns off on its own. | Battery may be depleted. Charge the | battery as instructed on page 8-9. |
TABLA DE CONTENIDOS
Cleva North America, Inc., Greenville SC 29607
PIEZAS Y CARACTERÍSTICAS
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Line drawing of a handheld vacuum cleaner (no text or symbols)Aspiradora de mano

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Line drawing of a vacuum cleaner with attached filter unit (no text or symbols)Boquilla motorizada

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Technical line drawing of a mechanical device with a shaft and housing (no text or symbols)Adaptador de carga

Filtro de tela
no tejida
(preinstalado)
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Diagram showing a power outlet connected to a terminal block with an arrow indicating direction (no text or symbols present)natural_image
Illustration of a hand holding a device with a circular prohibition symbol (no text or symbols present)natural_image
Line drawing of a vacuum cleaner with a compact housing and an arrow indicating direction (no text or symbols)natural_image
Simple line drawing of a USB flash drive with a black arrow indicating upward motion (no text or symbols)MANTENIMIENTO Y CUIDADO DE LA ASPIRADORA

PRECAUCIÓN
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Diagram showing a container being inserted into a bucket with an upward arrow, no text or symbols presentnatural_image
Technical line drawing of two mechanical components with an upward arrow indicating growth (no text or symbols)natural_image
Two-step diagram showing hands holding a mechanical component, separated by a dashed line (no text or symbols)natural_image
Technical line drawings of a handbag device showing internal components and motion arrows (no text or symbols)LIMPIEZA DE LA BOQUILLA MOTORIZADA Y BLOQUEOS
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Technical line drawing of a mechanical component with internal blades and mounting holes (no text or symbols)natural_image
Technical illustration of a mechanical component with an inset close-up showing internal structure (no text or symbols)Cleva North America, Inc., Greenville SC 29607
PIÈCES ET FONCTIONNALITÉS
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Line drawing of a handheld vacuum cleaner (no text or symbols)Aspirateur à main

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Line drawing of a vacuum cleaner with attached filter unit (no text or symbols)Électro-brosse

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Technical line drawing of a mechanical device with a shaft and housing (no text or symbols)natural_image
Line drawing of a vacuum cleaner with an inset close-up showing internal components (no text or symbols)CHARGE
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Diagram showing a power outlet connected to a terminal block with an arrow indicating direction (no text or symbols present)natural_image
Illustration of a hand holding a device with a circular prohibition symbol (no text or labels)UTILISATION DE VOTRE ASPIRATEUR
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Diagram of a vacuum cleaner with a plug and arrow indicating direction (no text or symbols)natural_image
Simple line drawing of a mechanical component with an arrow indicating upward motion (no text or symbols)ENTRETIEN ET SOIN DE L'ASPIRATEUR
