Drinkwell MINI-EU-45 - Pets PETSAFE - Free user manual and instructions

USER MANUAL Drinkwell MINI-EU-45 PETSAFE

protect. teach. love.

IMPORTANT SAFETY INFORMATION

Explanation of Attention Words and Symbols used in this guide

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet.

NOTICE

NOTICE is used to address safe use practices not related to personal injury.

WARNING When using electrical appliances, basic safety precautions should always be followed to reduce the risk of fire, electric shock and/or injury to persons, including the following:

• To reduce the risk of injury, close supervision is necessary when an appliance is used by or near children.
• To protect against electric shock, do not place electrical Power Cord or plug in water or other liquids.
• Do not use outdoors. FOR INDOOR HOUSEHOLD USE ONLY.
• Do not pull on the electrical Power Cord to remove the plug from the electrical outlet. To unplug, grasp the plug, not the electrical Power Cord.
• Do not operate any appliance if it has a damaged electrical Power Cord or plug, or if it is malfunctioning or has been damaged. Call Customer Care Centre immediately for further instructions.
• For a portable appliance - To reduce the risk of electric shock, do not place or store an appliance where it can fall or be pulled into a bath tub or sink.
• Always unplug any appliance when not in use, before putting on or taking off parts and before cleaning.
• Do not use an appliance for anything other than its intended use.
• If the plug of this device gets wet, turn off the electricity to that electrical outlet. Do not attempt to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if there is water on the electrical Power Cord or plug.

CAUTION

• Do not allow pets to chew on or swallow any parts. If you are concerned about the electrical Power Cord, purchase a cord conduit (a hard plastic protector) at any hardware store.
• The plastic Pet Fountain parts are BPA-FREE. However, some animals have been known to be sensitive to plastic food and water containers. If your animal shows signs of an allergic reaction to the plastic, please discontinue use until you have consulted with your veterinarian.

NOTICE

• The Pet Fountain is intended to run continuously (always plugged into an electrical outlet), as long as the water level is maintained and the Pet Fountain is cleaned regularly. Be sure to check the Pet Fountain regularly to help prevent damage to the Pump, as the water may get consumed or evaporate causing the Pump to run dry.
• Do not attempt repairs on the Pump.
• To avoid the possibility of the plug or electrical outlet getting wet, the electrical outlet should always be above the level of the Pet Fountain.
  If an extension cord is necessary, an extension cord with a proper rating should be used.
  The electrical use of this appliance is 2.5 watts.
• The use of attachments not recommended or sold by the manufacturer may cause an unsafe condition. Do not modify the appliance.
• Do not install or store appliance where it will be exposed to weather or temperatures below 4.5^ C.
• Read and observe all important notices listed on the appliance and in the packaging.
• Never wash the filters with soapy water, as the soap residue will seep into the filters and cannot be removed. Only rinse the filters with water.
• Use only PetSafe® brand authorised replacement filters. If unauthorised filters are used it may void the warranty.

SAVE THESE INSTRUCTIONS

Thank you for choosing the PetSafe® Brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products and training tools enhance the relationship between pets and their owners. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer Care Centre. For a listing of Customer Care Centre telephone numbers, visit our website at www.petsafe.net.

To get the most protection out of your warranty, please register your product within 30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the product's full warranty and should you ever need to call the Customer Care Centre, we will be able to help you faster. Most importantly, your valuable information will never be given or sold to anyone. Complete warranty information is available online at www.petsafe.net.

Table of Contents

Components. 5
Features 5
Key Definitions 6
Operating Instructions. 7
Pet Fountain Disassembly & Cleaning. 8
Pump Maintenance. 9
Pet Fountain Reassembly. 10
The Pet Fountain and Your Environment 11
General Tips. 12
Troubleshooting 12
Warranty 13
Compliance 14
Important Recycling Advice 15
Terms of Use and Limitation of Liability 15

Components

Features

1.2 L Water Capacity

Low-Voltage (12V) System

Key Definitions

Housing: Water is pumped up through the Housing to cycle through the Charcoal Filter and out the spout to create a waterfall into the Bowl.

Housing Lid: The Housing Lid snaps in place over the Housing, keeping pets out of the Charcoal Filter.

Charcoal Filter: The 3-layer Charcoal Filter is made with granulated carbon derived from coconut shells. The Charcoal Filter absorbs bad tastes and odours as the water passes through and helps keep the water tasting fresh and more appealing to pets.

Bowl: The Bowl is the foundation of the Pet Fountain. It houses the Pump and has a Power Cord "Pass-through" to hide the electrical Power Cord from view.

Pre-Filter: The small intake grate that catches large particles such as hair, debris and kibble before they reach the Charcoal Filter.

Flow Control Knob: The black knob attaches to the Faceplate and adjusts the rate of water flow. The Flow Control Knob can be removed by taking apart the Pump (See "Pump Maintenance" section for detailed instructions).

Pump: The small submersible aquarium Pump can be dismantled for cleaning. THE PUMP IS NOT DISHWASHER SAFE! Remove Pump from Pet Fountain before cleaning (see "Pump Maintenance" section for detailed instructions). The Pump also features a removable In-Line Plug for easy attachment and removal.

Operating Instructions

Important: DO NOT RUN DRY - FOR INDOOR USE ONLY. Pet Fountain will come fully assembled and ready for use.

Note: Rinse all fountain parts with warm water before operating the pet fountain. This will remove any dust or residue that remain in the system from the manufacturing process.

1. Carefully remove all the Pet Fountain components from the packaging and set aside prior to assembly.
2. As with any electrical device, check the electrical Power Cord for any tears or damage before use.
3. Make sure the In-Line Plug is fully connected. When connected properly the silver tip is not showing.
4. Remove the Housing Lid by placing your index fingers into the inset grooves on either side of the Housing Lid. Lift up. Set the Housing Lid aside.
5. Insert the Charcoal Filter into the Housing. The Charcoal Filter will fit into the two triangular slots located on the right side of the Housing. The Charcoal Filter fits narrow side down and the white side faces the front of the Pet Fountain (Fig. 1). The Charcoal Filter will slide easily into place, but make sure it is pushed all the way down.

Important: Rinse the Charcoal Filter thoroughly under cool water before placing in the Pet Fountain. This will remove any loose charcoal dust, which is harmless. A small amount of charcoal dust may be released for the life of the Charcoal Filter. This is normal and not harmful to your pet.

1. Fill the Pet Fountain with water. This includes the Bowl and the Housing. This will prime the Pump.
2. Replace the Housing Lid and snap it into place.
3. Place Pet Fountain in desired location. Do not pick up a full Pet Fountain by the Housing. Important: To protect your floor always use a protective mat such as a towel or water-resistant placemat. This will help protect your floor from splashing or spills caused by your pet.
4. Before you plug in the Pet Fountain, make sure the electrical Power Cord, the plug and your hands are dry. Plug the Pet Fountain into a standard electrical wall outlet.
5. Set the desired flow rate with the Flow Control Knob, which is located to the right of the receiving ramp. When the Flow Control Knob is in the 10 o'clock position, flow is

at its lowest. When the Flow Control Knob is in the 2 o'clock position, flow is at its highest (Fig. 2).

1. Add water as needed to the Bowl and Reservoir. Do not let the water level fall lower than the Flow Control Knob or you may risk Pump failure. Replacement Pumps are sold separately by contacting the Customer Care Centre. Visit www.petsafe.net for a telephone listing of the Customer Care Centre near you.

Pet Fountain Disassembly & Cleaning

Important: Pet Fountain must be cleaned to continue working normally.

CHARCOAL FILTER: The Charcoal Filter should be changed every two to four weeks.

1. Replace Charcoal Filter more frequently when using the Pet Fountain for multiple pets or pets that produce a lot of saliva.
2. The Charcoal Filter is an added feature of the Pet Fountain. The use of a filter is not required for normal operation, but using a filter will keep the Pet Fountain water cleaner.
3. The Charcoal Filter may be rinsed out when the Pet Fountain is cleaned. Do not wash with soapy water, as you will not be able to remove the soap residue.

NOTICE

• Never wash the filters with soapy water, as the soap residue will seep into the filters and cannot be removed. Only rinse the filters with water.
• Use only PetSafe® brand authorised replacement filters. If unauthorised filters are used it may void the warranty.

PET FOUNTAIN: Clean the Pet Fountain once a week.

1. Unplug the Pet Fountain and disconnect the In-Line Plug.
2. Remove Housing lid and the Charcoal Filter.
3. Empty the water out of the Pet Fountain.
4. Remove the Pre-Filter by gently pulling up on the top lip of the Pre-Filter and wash with soap and water (Fig. 3).
5. Remove the Housing by gently pushing in on either side of the Pet Fountain where the curve meets the seam. Gently lift up (Fig. 4 & 5). You will notice the right side of the Housing will offer some resistance as the water Intake Tube pulls away from the Pump.

1. Remove the Pump from its cavity by placing your index finger behind Pump and gripping the bottom with your thumb (Fig. 6).

1. Lift the Pump straight up - this may require slight force until the suction cups release.
2. Pull the In-Line Plug up through the Cord Pass-Through located to the left of the Pump (Fig. 7).
3. Once the Pet Fountain is completely disassembled you will have 4 plastic parts.
4. Clean the Pet Fountain plastic parts with warm water and soap. You can also put the Pet Fountain in the top rack of the dishwasher. Remove the pump before placing the Pet Fountain in the dishwasher. NEVER PLACE

PUMP IN DISHWASHER! If possible, it is recommended that you turn down the heat of the water inside the dishwasher. The Pet Fountain may also be cleaned with a diluted vinegar solution (20% white vinegar and 80% water). Be sure to rinse thoroughly with fresh water.

1. If you have trouble reaching certain spots or getting hard-to-reach corners, try using a cotton swab or purchase a Drinkwell® Cleaning Kit, a 3-piece Brush Kit. To purchase a Cleaning Kit, visit our website at www.petsafe.net to locate a retailer near you or to find a listing of Customer Care Centre telephone numbers for your area.

Pump Maintenance

Important: Cleaning the Pump is essential to the longevity of the Pet Fountain, as well as the cleanliness of the water. Clean the Pump every two weeks. Warranty may be voided if the Pump's motor is not cleaned.

1. Remove the Pre-Filter and Housing from the Bowl.
2. Remove the Pump from the Pet Fountain as explained in the "Pet Fountain Disassembly and Cleaning" section.
3. Once the Pump is out of the Pet Fountain, with your thumb and forefinger, gently squeeze on either side of the Faceplate, and pull it off. It may be necessary to insert a fingernail into the seam of the Faceplate to pry it off (Fig. 8-9).

1. Remove the Intake Plate by placing your fingernail underneath the small lip located on the narrow side of the teardrop-shaped Intake Plate Pull-Tab and pull it out (Fig. 10-11).

Intake

Plate

Pull-Tab

Fig. 10

Fig. 11

1. Once the Intake Plate is removed, you can also remove the Impeller (white, 3-bladed propeller) which is held in place magnetically. To remove the Impeller, use a fingernail to get underneath a blade and lift out (Fig. 12).
2. Once the Pump is disassembled you can clean the parts with warm water and soap. Use a cotton swab or the "motor" brush from the Drinkwell Cleaning Kit to get into the Pump's motor cavity and remove any build-up (Fig. 13). For added disinfecting and hard water removal, clean the Pump with a diluted vinegar solution (20% white vinegar and 80% water).
3. Once the parts are clean you can reassemble the Pump for use.

Fig. 12

a) Replace the Impeller.
b) Replace the Intake Plate.
c) Replace the Faceplate with the Flow Control Knob.

Fig. 13

Pet Fountain Reassembly

1. Replace the Pump into its location between the four posts on the right side of the Pet Fountain Bowl. Gently push down on Pump to engage the suction cups (Fig. 14 & 15).

Fig. 14

Fig. 15

Pump

1. Thread the In-Line Plug through the Cord Pass-Through in the back left corner of the Bowl (Fig. 16). To insure the Pet Fountain bowl is stable, run the electrical Power Cord along the back of the Pet Fountain and through the notch in the base of the Bowl (Fig. 17).

1. To attach the Housing, align the Housing over the Pump and then the Bowl. Line up the Intake Tube to fit directly into the Pump. Once in place, gently push down on the Housing, locking it into place.

2. Replace the Pre-Filter over the Flow Control Knob by sliding the narrow end in first. The lip on the top of the Pre-Filter will be facing the front of the Pet Fountain, push down to snap it into place over the Flow Control Knob (Fig. 18).

3. Replace the Charcoal Filter with the white side facing the front of the Pet Fountain towards the spout.

4. Fill the Bowl and Housing with water and replace the Housing Lid.

1. Before you plug in the Pet Fountain, make sure the electrical Power Cord, the plug and your hands are dry. Plug the Pet Fountain into a standard electrical wall outlet.

2. Set the desired water flow rate with the Flow Control Knob, which is located to the right of the receiving ramp. When the Flow Control Knob is in the 10 o'clock position, flow is at its lowest. When the Flow Control Knob is in the 2 o'clock position, flow is at its highest.

The Pet Fountain and Your Environment

If you live in a humid environment and have problems with mold or algae, soak all Pet Fountain parts in a diluted vinegar solution (20% white vinegar and 80% water) for 10 minutes after regular cleaning. Also, pour the diluted vinegar solution into the Pump's motor cavity.

If you have hard water, small white mineral deposits may form on or inside the Pump. This can eventually prevent the Impeller from turning properly. To avoid replacement or damage to the Pump, please take the following precautions:

• Clean the Pump more frequently.
• Clean the Pump with a diluted vinegar solution weekly.
• Use bottled water instead of tap water.

General Tips

• When being introduced to the Pet Fountain, your pet may be cautious of this new and unusual object. After beginning operation of your Pet Fountain, simply allow your pet to adjust at his or her own pace. Some pets may take several days or longer to begin use, while others will start right away.
• Your pet may prefer that the Pet Fountain be placed away from their normal feeding area. Try placing it in another location, such as a different area of the kitchen or in a bathroom or utility room.
• Add ice cubes to the bowl for refreshing, ice-cold running water!

Troubleshooting

The answers to these questions should help you solve most problems you may have with the Pet Fountain. If they do not, please contact our Customer Care Centre.

TROUBLESHOOTING
PROBLEM SOLUTION
Pump is not working or the water is not flowing as much as it used to.	·Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. ·When refilling the bowl, make sure to add water before turning the pet fountain on. ·Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2-4 weeks to ensure proper function. ·Fill the pet fountain with water up to the max fill line.
Pet Fountain is loud. ·A low humming noise is normal, but it should not be loud. Check the water level. If water level is too low then the pump will have to work harder causing it to be louder than normal. ·Unplug the pet fountain for 15 seconds. If the noise does not stop when plugged back in, it's possible that some debris is caught on the impeller. Remove the pump and clean the impeller. Try rubbing a small amount of vegetable oil onto the magnetic pin with a cotton swab to lubricate the impeller.
There are black particles in the bowl.	·This is loose granulated charcoal dust from the filter and is completely harmless for your pet to drink. Rinse the charcoal filter in cold water before placing it in the pet fountain to prevent this.
The pet fountain feels slimy.	If you have multiple pets or dogs using the pet fountain, the slimy feeling may be caused by your pet's saliva. Change the water and clean your fountain more frequently to prevent this. Make sure the pet fountain parts are rinsed thoroughly after cleaning the fountain. Soap residue may cause the sliminess.
The power adaptor is warm to the touch.	Unplug the pet fountain and plug it into a surge protector.
The pet fountain is leaking.	Sometimes water around the pet fountain is caused by pets drinking. Some pets are prone to spilling. Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a pet fountain mat or other water-resistant mat to place under the pet fountain.
The pet fountain seems dirty even after cleaning.	If there is a white chalky substance in the pet fountain, your fountain may have a mineral deposit build-up from hard water. To remove these deposits, clean the fountain parts with a 80% water and 20% vinegar solution. Rinse all parts thoroughly afterwards. Use filtered or purified water instead of hard tap water to prevent this.

Warranty

Two Year Non-Transferrable Limited Warranty

This Product has the benefit of a limited manufacturer's warranty. Complete details of the warranty applicable to this Product and its terms can be found at www.petsafe.net and/or are available by contacting your local Customer Care Centre.

Europe - Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ireland

Canada - Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA Australia/New Zealand - In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty details of this Product are as follows: Radio Systems Australia Pty Ltd. (hereinafter referred to as "Radio Systems") warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of two (2) years from the purchase date. An "original retail consumer purchaser" is a person or entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labour and parts for the first two years of ownership; after the first two years, a service or upgrade charge will apply relative to replacement of the Product with new or

refurbished items at Radio Systems' sole discretion.

The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse.

Consumers who purchase products outside of Australia, New Zealand, or from an unauthorised dealer will need to return the Product to the original place of purchase for any warranty issues.

Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these Warranty terms.

Claims Procedure: Any claim made under this Warranty should be made directly to

Radio Systems Australia Pty Ltd. Customer Care Centre at:

Radio Systems Australia Pty Ltd.

PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia

Australia Residents: 1800786608

New Zealand Residents: 0800 543 054

Email: [e-mail]

To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or replacement of the Product.

If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to return the Product to Radio Systems at the consumer's own expense. Radio Systems will test and replace the faulty unit or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).

Compliance

C

This equipment complies with the EMC and Low Voltage Directives. Unauthorised changes or modifications to the product that are not approved by Radio Systems

Corporation may violate EU regulations, could void the user's authority to operate the equipment, and will void the warranty.

The Declaration of Conformity can be found at:

http://www.petsafe.net/customercare/eu_docs.php.

Important Recycling Advice

Please respect the Waste Electrical and Electronic Equipment regulations in your country. This equipment must be recycled. If you no longer require this equipment, do not place it in the normal municipal waste system. Please return it to where it was purchased in order that it can be placed in our recycling system. If this is not possible, please contact the Customer Care Centre for further information.

Terms of Use and Limitation of Liability

1. Terms of Use

Use of this Product is subject to your acceptance without modification of the terms, conditions and notices contained herein. Use of this Product implies acceptance of all such terms, conditions and notices. If you do not wish to accept these terms, conditions, and notices, please return the Product, unused, in its original packaging and at your own cost and risk to the relevant Customer Care Centre together with proof of purchase for a full refund.

2. Proper Use

If you are unsure whether this Product is appropriate for your pet, please consult your veterinarian or certified trainer prior to use. Proper use includes, without limitation, reviewing the entire Operating Guide and any specific safety information statements.

3. No Unlawful or Prohibited Use

This Product is designed for use with pets only. Using this Product in a way that is not intended could result in violation of Federal, State or local laws.

4. Limitation of Liability

In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any indirect, punitive, incidental, special or consequential damage and/or (ii) any loss or damages whatsoever arising out of or connected with the misuse of this Product. The Purchaser assumes all risks and liability from the use of this Product to the fullest extent permissible by law.

5. Modification of Terms and Conditions

Radio Systems Corporation reserves the right to change the terms, conditions and notices governing this Product from time to time. If such changes have been notified to you prior to your use of this Product, they shall be binding on you as if incorporated herein.

CONSIGNES DE SECURITÉ IMPORTANTES

Europe - Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Irlande

Canada - Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 Etats-Unis

Conformité €

Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ierland

Conformiteit

C

Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Irlanda

Conformidad C

Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building,

Market Square, Dundalk, Co. Louth, Irlanda

Conformità C∈

http://www.petsafe.net/customercare/eu_docs.php.

Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Irland

Konformität C

PetSafe® products are designed to enhance the relationship between you and your pet. To learn more about our extensive product range which includes Containment Systems, Training Systems, Bark Control, Pet Doors, Health & Wellness, Waste Management and Play & Challenge products, please visit www.petsafe.net.

Radio Systems Corporation

10427 PetSafe Way

Knoxville, TN 37932

[phone]

Radio Systems PetSafe Europe Ltd.

2nd Floor, Elgee Building, Market Square

Dundalk, Co. Louth, Ireland

[phone]

www.petsafe.net

400-1757-19/1

DO NOT PRINT

THIS PAGE

Radio Systems® CORPORATION The world leader in pet training products	RSC Part #: 400-1757-19
	Description: MANUAL MINI PET FOUNTAIN UK EU AU ROHS
	Created by: TL Updated by: TL Initial Creation Date: 9/27/2013
Material: 80g Wood Free Paper Color: White Printing: Black Finishing: Die Cut, Fold, 2 Saddle Stitch, and Bulk Pack	Approved by: L. Blake Date Approved: October 5, 2015
	Program used: INDESIGN CC 2015
	Revision: 001 ECO: RSC12854
	Revision Description: Sustaining updates
	Revision Date: September 9, 2015