PuriCare AS601HWV0 - Air purifier LG - Free user manual and instructions

USER MANUAL PuriCare AS601HWV0 LG

For safe and easy use of the product please the manual before use.

Please keep the warranty also included in a safe location.

This appliance is an indoor home appliance for use only at home.

Do not use this appliance for commercial, experimental or industrial purposes.

AS601H Series

EN ENGLISH

LBR42258CAOMRO

Rev.00_082323

www.lg.com

Copyright © 2023 LG Electronics Inc. All Rights Reserved.

Table of Contents

SAFETYINSTRUCTION

04 Please Read Before Using the Product

04 Safety Symbols and their Meanings

04 WARNING

07 CAUTION

04 Children in the Household
05 When Handling the Power Plug and the Power Cord
06 When Installing the Product
06 When Using the Product
07 Just in case
07 When Installing the Product
08 When Using the Product

USING LG ThinQ

09 LG ThinQ Application

09 LG ThinQ Application Features
09 Before using LG ThinQ Application
10 Installing the LG ThinQ Application
10 Wireless LAN module Specifications
10 Open Source Software Notice Information

OVERVIEW

11 Exploring the Appearance of the Product

11 Air Purifier
12 Filter
13 Components

14 Installing and Getting Ready

14 Removing the Protective Vinyl from the Filter
15 Selecting the Installation Site
15 When Carrying the Product

USING

16 Exploring the Control Panel

16 Using the Control Panel

18 Using the Basic Functions of the Air Purifier

18 Start/Stop

18 Adjusting the Fan Speed

19 Using the Additional Functions of the Air Purifier

20 Overall Air Quality

19 Using Sleep Mode
19 Locking the Control Panel
20 Understanding Overall Air Quality

MAINTENANCE

21 Cleaning

21 Cleaning the Exterior
21 Cleaning the PM1.0 Sensor
22 Frequency of Filter Cleaning and Replacement
22 Cleaning the Filters
23 Replacing the Filters

23 Storing

23 Storing the Product

THINGS TO CHECK BEFORE REPORTING A MALFUNCTION

24 Diagnosing a Malfunction
24Diagnosingthe Cause of a Malfunction with the LG ThinQ Application
25 Troubleshooting
25 Before Calling for Service
25 Operation
26 Odor
27 LG ThinQ

APPENDIX

28 Product Specifications
28 Specifications Guide

WARRANTY (CANADA)

SAFETYINSTRUCTION

Please Read Before Using the Product

'SAFETY INSTRUCTION' below are designed to prevent expected risks or damage, so be sure to read them carefully.

'SAFETY INSTRUCTION' are separated into 'WARNING' and 'CAUTION'.

Safety Symbols and their Meanings

This graphical symbol is used to call the user's attention to matters and operations that can cause risk. Read the text marked with this symbol carefully and follow the instructions in order to avoid risk.

WARNING

This indicates that failure to follow the instructions can cause serious injury or death.

CAUTION

This indicates that failure to follow the instructions can cause minor injury or damage to the product.

General users can access the appliance.

WARNING

WARNING

• This indicates that failure to follow the instructions can cause serious injury or death due to fire or electric shock.

Children in the Household

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

When Handling the Power Plug and the Power Cord

Prohibitions

• Do not touch the power plug with wet hands.

• Do not destroy the power plug or the power cord. Do not damage, extend, place near high temperatures, excessively bend, twist, place heavy objects on top, or tie a knot in the power cable.
• Do not connect the power plug to a multi-outlet (attached type), a plug adapter, or other accessories with no grounding cable.
• Do not let the back of the product to press the power plug or plug it in backwards.

• Turn off and unplug the appliance before cleaning it or replacing the filter.
• Do not repeatedly connect and disconnect the power plug.
• Do not unplug during operation.

Compliance

• This appliance is for use with 120V only. Be sure to connect the power plug to a 120V outlet with a grounding terminal.
• If you wish to use a multi-socket extension outlet, use a multi-socket extension outlet with a ground terminal with a current capacity of 20 A or more. Connect only this appliance to the multi-socket extension outlet.

• When installing a new appliance, use a newly purchased multi-socket extension outlet if possible, and periodically check the condition of the wire sheath and plug connection.

• If there is moisture or dust on the power plug, remove it completely and then plug into the outlet firmly.

• When unplugging the power cord, always pull it by the plug.

• Unplug the appliance during thunder or lightning storms or when not in use for a long time.
• Do not allow your pet animals to nibble the power cord.
• If moisture penetrates inside the product, disconnect the power plug and contact an LG Electronics Customer Information Center.
• If the power cord or power plug is damaged, or the holes in the power socket are loose, stop using the product immediately and contact an LG Electronics Customer Information Center.

EN

When Installing the Product

Prohibitions

• Do not install the appliance in the following places:

• Places exposed to water or rainwater, or places with high humidity.

• Places under direct sunlight or where there are heating appliances.
• Places with a lot of dust or extreme temperature changes (outdoor, vinyl greenhouses, etc.).

• Places with a leak of flammable gas leaks or with a lot of industrial oil or metallic dust.

• Only an authorized repair person from from an LG Electronics Customer Information Center should disassemble, repair, or modify the appliance.

Compliance

• Install the product in a place where it can be easily unplugged from the power outlet.
• Dispose of product packaging materials (vinyl, Styrofoam, etc.) immediately after installation. Children can choke on packaging whilst playing with it.

When Using the Product

Prohibitions

• Do not move the product while power is connected.
• Do not put flammable substances into the product.
• Do not use damaged components.

• Do not operate the appliance while its cover is open.

• Do not forcibly open the air inlet or outlet or insert a finger or any foreign object (sticks, pins, etc.) into the air inlet or outlet during operation.

• Do not operate the appliance with wet hands.
• Do not put your hands or any foreign objects in or spray water on the product.
• Do not place the power cord under mats.
• Do not use or store the product near flame, combustibles (ether, benzene, alcohol, medicines, LP gas, combustible spray, insecticide, air freshener, cosmetics, etc.) or flammable materials (candles, lamps, etc.).

Compliance

• Unplug the appliance before cleaning it.
• Be careful not to subject the product to strong impact or to overturn it.
• Do not allow animals or pets to chew on the power cord.

EN

Just in case

Compliance

If you detect any abnormal noise, odor or smoke, unplug the product immediately and contact an LG Electronics Customer Information Center.
- If the appliance is immersed in water, stop using it and contact an LG Electronics Customer Information Center.
- If there is a gas leakage (isobutane, propane, LNG, etc.), do not touch the product or power plug and ventilate the area immediately.

CAUTION

CAUTION

• This indicates that failure to follow the instructions can cause minor injury or damage to the product.

When Installing the Product

Prohibitions

• Do not install the appliance in an unstable place or in a place with severe vibration.
• Do not install the appliance above the user's eye level.
• Do not install the appliance in a RV, marine vesselship, or an airplane.
• Do not tilt the appliance to pull or push it when transporting.
• Do not place the appliance near a TV or stereo equipment.
• Do not place the appliance under bright light.
• Do not install or use the product in a location where there is a risk of explosion.

Compliance

• Install the appliance in a level space with a hard floor and no threshold.

EN

When Using the Product

Prohibitions

• Do not insert foreign objects or spray water into the appliance or the sensor hole.
• Do not use the product for removal of toxic gas such as carbon monoxide.
• Do not use the product for ventilation purposes.
• Do not place obstacles around the air inlet or outlet.
• Do not use the appliance near curtains.
• Do not use the appliance for special purposes or areas, such as preservation of animals and plants, precision instruments, or art works, etc.
• Do not use the appliance while it is not in an upright position.
• Do not use the appliance near objects vulnerable to heat.
• Do not use the filter for purposes other than those for which the appliance is designed.
• Do not use detergents, cosmetics, chemicals, air fresheners, or disinfectants in the appliance.
• Do not use strong detergents or solvents to clean the product.
• Do not place coffee, vases or other beverages on top of the appliance.
• Do not place magnets or metallic objects on top of the appliance.
• Do not expose the appliance to impact shock.
• Do not let the moisture from a humidifier directly touch the appliance.

Compliance

• Be careful not to place objects or liquids on top of the appliance.
• Do not let children climb onto the appliance or let the appliance tip over as a result of excessive impact.
• Do not clean the appliance with brushes, cloths or sponges which are abrasive or made of metal. Use a soft microfiber cloth to clean the product.
• Be careful not to let body parts get caught in the product when removing product components and/or reassembling them.

USING LG ThinQ

LG ThinQ Application

The LG ThinQ application allows you to communicate with the appliance using a smartphone.

LG ThinQ Application Features

Smart Diagnosis

If you experience a problem while using the appliance, this smart diagnosis feature will help you diagnose the problem.

Settings

Allows you to set various options on the appliance and in the application.

NOTE

• If you change your wireless router, Internet service provider, or password, delete the connected appliance from the LG ThinQ application and connect it again.
• The application is subject to change for appliance improvement purposes without notice to users.
• Functions may vary by model.

Before using LG ThinQ Application

This feature is only available on models with Wi-Fi function.

1 Check the distance between the appliance and the wireless router (Wi-Fi network).

• If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to connect or installation may fail.

2 Turn off the Mobile data or Cellular Data on your smartphone.

3 Connect your smartphone to the wireless router.

NOTE

• To verify the Wi-Fi connection, check that the Wi-Fi icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual.
• LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection.
• If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may be interrupted because of the home network environment.
• The network connection may not work properly depending on the Internet service provider.
• The surrounding wireless environment can make the wireless network service run slowly.
• If the appliance cannot be connected due to problems with the wireless signal transmission, unplug the appliance and wait about a minute before trying it again.
• If the firewall on your wireless router is enabled, disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
• Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer.
• If the security protocol of the router is set to WEP, the network setup may fail. Change the security protocol (WPA2 is recommended) and connect the product again.

EN

Installing the LG ThinQ Application

Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application.

Industry Canada Statement

This device contains licence exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada's licence exempt RSS(s). Operation is subject to the following two conditions:

(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device.

IC Radiation Exposure Statement

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm (7.8 inches) between the antenna and your body.

Wireless LAN module Specifications

Model LCW-010
Frequency Range	2412 MHz - 2462 MHz
Output Power (Max)	< 30 dBm

Open Source Software Notice Information

To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose source code, and to access all referred license terms, copyright notices and other relevant documents, please visit https://opensource.lge.com. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [e-mail].

This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product.

OVERVIEW

Exploring the Appearance of the Product

Air Purifier

Air outlet
- Purified air is emitted from the filter.
Air quality light
- The current air quality is indicated by a color (green, yellow, orange, red).
3 Display panel
- Use it to check the settings of the product and the air condition.
4 Control panel
- Use it to set the appliance functions.
PM1.0 (particles with a diameter between 1.0 and 2.5 micrometers) sensor
- Use it to detect dust concentration.
Odor (gas) sensor
- Use it to detect odors and gases.
Filter
- Minimizes PM2.5, smog-causing substances, sickening house syndrome materials and domestic odor.
8 Handle
- Allows you to hold the handle and relocate the appliance.
Air inlet
- Allows you to disassemble the front and the rear covers separately.

EN

Filter

1 Deodorizing care filter

• Use it to eliminate smog-causing substances (SO_2, NO_2) , sickening house syndrome materials (toluene, formaldehyde) and domestic odor (ammonia, acetic acid, acetaldehyde).

Total care filter

• Minimizes PM2.5.

3 Filter handle

• Use it when inserting or removing the filter from the product.
• Position the side with the handle facing up.

4 Ultra-fine filter

• The Ultra-fine filter is attached to the outer surface of the filter, and primarily removes large particles of living dust from the air.

CAUTION

• The filter is attached, so do not forcibly separate the filter.
• Do not throw or use the filter for other purposes.

NOTE

• A slight odor may be emitted from a new filter at the start of use following purchase. The odor will disappear after a day or so of using the product, so you can use it without concern.
• The filter cleaning and replacement frequency may differ depending on the usage environment and duration of use.
  The filter can be used for up to 1 year. The more polluted the indoor air, the shorter the life of the filter.
• If there is excessive odor in the room, first ventilate the room to eliminate odors and gases, then use the appliance for eliminating remaining odors.
• If the air purifier has not been used for a long time and as a result it generates odors, you can reduce such odors from the filter by operating the air purifier in a well-ventilated place at high speed.

• The filter may emit an odor when used continuously in a humid environment or where moisture from a humidifier has been absorbed into the filter. If there is an odor from the filter due to moisture, only use the filter after sufficiently drying it in sunlight.

• Carbon monoxide (CO) is a harmful gas that is mainly introduced from the outside, and cannot be removed with a filter.

• Keep windows or doors closed when operating the appliance. However, if you operate the appliance for a long time in a closed space, carbon dioxide concentrations may rise. So be sure to ventilate the indoor regularly.
• The deodorization function of the air purifier traps odors and gases from the air in a filter. If you use the product for a long time in a room with excessive odor, the performance of the filter may decrease significantly.
• If the surrounding odor is absorbed by the filter and the product smells while operating, it is time to replace the filter. Filter replacement costs are not covered under warranty. To purchase new filters, contact an LG Electronics Customer Information Center or visit the website at www/lg.com.

Components

1

Owner's manual

Installing and Getting Ready

Removing the Protective Vinyl from the Filter

1 Unpack the appliance and remove all packing tape and fil ter vinyl before using the appliance.
2 Hold the top end of the front cover of the product with the LG logo and pull it slightly to achieve separation.

3 Disassemble the fi Iter and remove the vinyl.

4 Install the fi lter in the appliance with the side where the fi lter handle is attached facing up.

EN

5 Insert the fi xing part at the bottom of the cover into the fi xing grooves at the bottom of the product and close the cover.

CAUTION

• Be sure to remove the vinyl before using the product.
• Pay attention to fi Iter direction when installing it.

Selecting the Installation Site

Install the appliance 1 m away from a wall.

If there is not enough space for air to be taken in, performance of the air purifi er may be reduced.

The performance of the appliance may vary depending on the service environment (temperature, humidity, etc.).

The appliance can provide the guaranteed performance in an environment with humidity ranging between 40% and 70% .

• Do not install the product in a place exposed to direct sunlight or near lighting fixtures with strong light.

When Carrying the Product

• When you relocate or store the appliance, wind the power cord onto the bottom of the product to prevent it from dragging on the floor.

• Failure to do so may damage the power plug or leave a scratch on the floor.

• Do not carry the product by holding the external cover.

• Doing so may allow the cover to open and the product to drop. Dropping the appliance may cause personal injury or product malfunction.

• Transport the product safely by holding the handle at the bottom of the product with both hands.

USING

Exploring the Control Panel

Using the Control Panel Control panel

Start/Stop button

Turns the product on and off.

Speed button

Sets the fan speed of the product.

• When you press and hold the button for 3 seconds, the product will be ready to connect to Wi-Fi.

3 Sleep button

The Sleep Mode can be set or cancelled.

4 Lock button

You can lock or unlock the control panel by pressing and holding the button for 3 seconds.

Display panel

EN

Indication of filter replacement

Displays when it is time to replace the filter.

Overall air quality

Indicates the overall air quality using colors (green, yellow, orange, red).

See Understanding the Overall Air Quality for detailed color information.

3 Indication of dust/odor

Dust: Displays when the concentration of dust is higher than the concentration of odor.

Odor: Displays when the concentration of odor is higher than the concentration of dust.

• Displays at the same time when the concentration of dust is the same as the concentration of odor.

4 Icons

Icon Description
Auto	Clean Auto Lights up when fan speed is set to Auto.
	Wi-Fi Lights up when the Wi-Fi function is activated.
	Lock Lights up when the control panel is locked.
	Sleep Lights up when the sleep mode is activated.

5 Indication of fan speed

The fan speed of the air purifier is displayed.

Using the Basic Functions of the Air Purifier

Start/Stop

Turns the product on and off.

• Press the Start/Stop button.

NOTE

• The most recently used mode is memorized if the power supply is cut off as a result of a power failure.
• When the operation begins, the display of sensor ready will appear for approximately 30 seconds.

EN

Adjusting the Fan Speed

You can adjust the fan speed from the air purifier.

1 Press the Start/Stop button to turn on the product.

2 To adjust the fan speed, press the Speed button.

• When you press the button during product operation, the fan speed changes in the order of Auto Low Medium High Turbo.

NOTE

• When the operation is started for the first time, Auto is set as the fan speed. In Auto mode, the fan speed is adjusted automatically according to the contamination level of indoor air.
  The fan speed is displayed on the display panel when it is adjusted. The indication of fan speed increases by 2 columns at a time. It is displayed as below when the fan speed is set to Medium.

Using the Additional Functions of the Air Purifier

Using Sleep Mode

You can use the air purifier in a quiet environment when you go to sleep.

1 Press the Start/Stop button to turn on the product.

2 Press the Sleep button.

NOTE

The sleep mode icon is displayed on the display panel.
The whole display is turned off except for the display of sleep mode.
- During operation in sleep mode, the fan speed is set to Low, and after a set period of time, it is reset to Low or Medium depending on the degree of indoor air pollution.
Fan speed can be adjusted by pressing the Speed button while the sleep mode is activated.
- You cannot set the operation time in sleep mode separately. To cancel the sleep mode, press the Sleep button in the same way as in setting it.

Locking the Control Panel

You can lock the buttons on the control panel to prevent the appliance from operating due to unforeseen reasons, such as a child manipulating the buttons.

1 Press the Start/Stop button to turn on the product.

2 Press the Lock button for 3 seconds or longer.

is displayed on the display panel when the Lock function is set.

NOTE

• You can turn off the lock function in the same way as turning it on.
• You can also lock or unlock when the operation has stopped.

Overall Air Quality

Understanding Overall Air Quality

The overall air quality is calculated based on the particles and odor (gas) concentrations and is categorized in 4 levels, including green, yellow, orange, and red, depending on the contamination of the air.

Color	Overall air quality	Concentration of PM (μg/m3)			Concentration of odor
	State	PM10 (Coarse particles)	PM2.5 (Fine particles)	PM1.0 (Ultra-fine particles)	State Level
Red Poor	or 255 or more	56 or more	56 or more	Very strong 4
Orange	Unhealthy	~ 254	36 ~ 55	Strong 3
Yellow	Moderate	55 ~ 154	13 ~ 35	13 ~ 35	Normal	2
Green	Good	54 or less	12 or less	12 or less	Weak	1

NOTE

• The color of the overall air quality is determined by the worst level among the concentration of dust and odor (gas).
• The level of dust concentration for LG Electronics products is the result expressed after measuring the quantity of dust using an optical method and converting the measurement into PM10 concentration.
• The overall air quality level is a result of both PM concentration and the odor level.
• Whether it is a different product or the same product used in the same space, the concentration measurement may vary due to air circulation.
• Unlike odors (gases), fine dust (PM10) spreads slowly, so the time at which the dust concentration is measured may be delayed.
• Air flow near the PM1.0 sensor may interrupt normal operation of the PM1.0 sensor and indicated concentration may be different from actual concentration, accordingly.

• When the product is used in the following environment, the measured concentration may differ from the actual concentration.

• Near fabric sofas and beds, around hairy carpets, while making beds/folding clothes, while using vacuum cleaners, places with bugs and pets, and places with high humidity.

• Places where outside air is available, such as construction sites, roadsides, and factories, or near outside doors, windows, and vents.
• Places where products generating steam or fine particles (humidifiers, kitchen tools, or sprays) are used.

• The sensor may not detect particles larger than PM10 generated by activities such as dusting off blankets or cleaning, but they are removed by the filter.

• The concentration of odors (gas) may vary due to items emitting odors such as air fresheners, deodorizers, detergents, cosmetics. or perfumes.

• You can check the dust concentration through the LG ThinQ application.

MAINTENANCE

Cleaning

Cleaning the Exterior

1 Remove any dust from the air inlet and outlet using a vacuum cleaner.
2 Wipe the exterior with a soft cloth.

WARNING

• Turn off and unplug the appliance before cleaning or replacing the filter.
• Do not spray water directly onto the product.

CAUTION

• Do not clean the appliance with an alkaline detergent.
• Do not wipe the appliance surface using sulfuric acid, hydrochloric acid or organic solvents (thinner, kerosene etc.) or attach a sticker on the appliance. This may damage the appliance surface.
• Do not allow water inside the appliance.

NOTE

• If you find it difficult to remove dust from the front and rear covers, remove the fi lters and wash them with water. Then, dry them completely in the shade.

Cleaning the PM1.0 Sensor

The PM1.0 (particles with a diameter between 1.0 and 2.5 micrometers) sensor is the device detecting fine dust and large dust contamination levels, so the lens must be cleaned periodically, at least once every 2 months.

1 Separate the front cover with the LG logo from the product.
2 Open the sensor cover.

3 Clean the lens with the cotton swab soaked with water and clean it again with a dry cotton swab.

NOTE

• Do not wipe the sensor with anything other than water. This may cause failure.

EN

Frequency of Filter Cleaning and Replacement

Type	Cleaning frequency	Replacement frequency
Filter	Ultra-fine filter Clean filter as needed	1 year

NOTE

• The cleaning frequency may vary depending on the operating hours and environment of the appliance.
• If you do not clean the product according to the cleaning frequency, you may experience a bad odor and poor performance.
• A filter is a consumable item. Therefore, you must purchase new ones for replacement when they have reached the end of their lifespan even during the warranty period.

To purchase new filters, contact a near-by LG Electronics Customer Information Center or visit the website (www/lg.com).

• You can also have the filter cleaned or replaced by an LG Electronics Customer Information Center.

You will be charged a nominal fee for filter cleaning and replacement services.

Cleaning the Filters

1 Separate the front and rear covers of the product.
2 Remove particles off of the ultra-fine filter with a vacuum cleaner or a soft brush.

CAUTION

• Do not clean the filter with water. The service life of the filter may be reduced.
• Be careful not to damage the ultra-fine filter when using a vacuum cleaner.

Replacing the Filters

Replace the filter when the filter replacement alert is displayed on the display panel.

1 Separate the cover from the product and replace the filter.
- To avoid polluting the surroundings when replacing the filter, place a newspaper on the floor before you remove the filter.
2 Once you have replaced the filter, disable the filter replacement alert.

NOTE

• Filter replacement alerts appear based on the maximum usage time, taking into account the operating hours of the product. Replacement frequency is determined by the operating hours and the environment.

Disabling the Filter Replacement Alert

Press and hold the Sleep button and the Lock button at the same time for 3 seconds.

• The filter replacement alert on the display panel is disabled and the replacement alarm is reset.

Replacing the ultra-fine filter

Check the Velcro of the ultra-fine filter and replace the ultra-fine filter by separating it slowly.

Storing

Storing the Product

If the product is not used for a long period of time, store it in a shady place away from moisture.

1 Operate the product for one hour or more on a fine day.

• This removes the moisture and prevents molds from building up inside the product.

2 Turn off the power and unplug it from the electrical outlet.

• Wind the power cord around the bottom of the appliance.

3 Package the appliance to prevent the dust or foreign substance from entering the appliance. Store the packaged appliance at a shaded place.

CAUTION

• Do not store the appliance at a humid place or at a place exposed to the direct sunlight. Otherwise the appliance may be deformed, malfunction or generate odor.

THINGS TO CHECK BEFORE REPORTING A MALFUNCTION

Diagnosing a Malfunction

Diagnosing the Cause of a Malfunction with the LG ThinQ Application

This feature will help you diagnose the problem.

NOTE

• For reasons not attributable to LGE's negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local application store policy, or application unavailability.
• The feature may be subject to change without prior notice and may have a different form depending on where you are located.

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.

• Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu.
• Follow the instructions provided in the LG ThinQ application.

Troubleshooting

Before Calling for Service

Please check again for any of the symptoms below while using the product. Such symptoms may not be a sign of malfunction.

Operation

Symptoms Possible	Causes & Solution
The appliance does not operate.	Is the power plug unplugged from the outlet?Plug it into the outlet properly.
	Did the electricity get cut off?Check the power to other products in the house.
A noise occurs and the fan speed is low.	Is the ultra-fine filter clogged with dust?Clean the ultra-fine filter properly.
	Is the filter clogged with dust?Replace the filter.
Air purification is not done properly.	Is indoor air very dirty?Ventilate the indoor air before you use the product.
	Is the ultra-fine filter clogged with dust?Clean the ultra-fine filter properly.
	Is the filter clogged with dust?Replace the filter.
	Is the location too large for the capability of the air purifier?Use a product that fits the size of the room.Avoid well-ventilated places such as doors, windows, etc.
	Is there any obstacle nearby?Remove the obstacle before using the air purifier.
	Is the appliance installed in a corner?Move the appliance and install it again.
There is odor, but the air quality light doesn't change.	Is the air quality light red or orange?The color of the overall air quality light is determined by the worst level sensed, whether that is a PM concentration level or odor (gas) level.Check if the PM concentration level is worse than the odor level.Since the odor(gas) sensor is a sensor that detects contaminated gases, it may not react to the smell of food. But the Deodorizing Care filter removes the odor.
The air quality light stays red.	Move the appliance to a clean room and see if the color changes.If the odor level is beyond the capacity of the product to dispel, the air quality light may not change.Clean the PM1.0 sensor.Remove the power plug from the outlet and reconnect it one minute later.
The air quality light stays red.	Did you use a spray near the product?Do not use sprays near the product.
The buttons on the control panel do not work.	Is (Lock) displayed on the display panel?Press and hold the Lock button for 3 seconds to unlock.

EN

Odor

Symptoms Possible	Causes & Solution
A strange odor comes out from the air outlet as well as the filter.	Is it the odor you may experience after purchasing the appliance? ·The smell from activated charcoal is not harmful to human body. This is similar to the odor you may experience in a brand new car. The odor should dissipate after more than one day of use.
	Is the appliance used in an area with a lot of smoke or odors? ·If the air purifier is operated after an air freshener, diffuser, or scented candle has been used, or interior work or wallpaper replacement have occurred, the filter may absorb and emit an odor. Ventilate first, then use the appliance.
	Is an odor coming out from the filter? ·The filter replacement frequency may differ depending on the usage environment. If the odor is coming from the filter, replace the filter.
	Is it in an environment in which food is prepared? ·If you use the product for a long period of time where you cook or broil fish/meat, the filter lifespan may be significantly decreased. ·If possible, open a window for ventilation while cooking, and use the appliance to remove the remaining odor.
	Is it a humid environment? ·The filter may emit an odor if used in a humid environment. Dry the filter in sunlight before use.

LG ThinQ

Symptoms Possible	Causes & Solution
Your home appliance and smartphone is not connected to the Wi-Fi network.	The password for the Wi-Fi that you are trying to connect to is incorrect. ·Find the Wi-Fi network connected to your smartphone and remove it, then connect your appliance in LG ThinQ.
	Mobile data for your smartphone is turned on. ·Turn off the Mobile data of your smartphone and connect the appliance using the Wi-Fi network.
	The wireless network name (SSID) is set incorrectly. ·The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)
	The router frequency is not 2.4 GHz. ·Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.
	The appliance is too far from the router. ·If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance.

APPENDIX

Product Specifications

Specifications Guide

Name Air Purifier
Power AC	120 V, 60 Hz
External dimensions (1 x 2 x 3) 315 mm x 315 mm x 511 mm

WARRANTY (CANADA)

EN

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION Titled "PROCEDURE FOR RESOLVING DISPUTES" BELOW.

Should the LG Canada Air Purifier fail due to a defect in materials or workmanship under normal home use, during the warranty period set forth below, LG Canada will at its option repair or replace the product upon receipt of proof of original retail purchase. This limited warranty is valid only to the original retail purchaser of the product and applies only when purchased and used within Canada. Proof of original retail purchase is required to obtain warranty service under this limited warranty.

Warranty Period Scope of Warranty Remark
One (1) year from date of original retail purchase	Any internal / functional parts and labour	LG Canada will provide parts and labour to repair or replace defective parts.

• Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
• Replacement products and parts may be new or remanufactured.
  Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this Limited Warranty.

LG CANADA'S SOLE LIABILITY IS LIMITED TO THE WARRANTY SET OUT ABOVE. EXCEPT AS EXPRESSLY PROVIDED ABOVE, LG CANADA MAKES NO AND HEREBY DISCLAIMS ALL OTHER WARRANTY AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LG CANADA. LG CANADA DOES NOT AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE EXPRESS WARRANTY PERIOD ABOVE. LG CANADA, THE MANUFACTURER OR DISTRIBUTOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT OR INDIRECT DAMAGES, LOSS OF GOODWILL, LOST PROFITS, PUNITIVE OR EXEMPLARY DAMAGES OR ANY OTHER DAMAGE, WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS, TORT, OR OTHERWISE.

This warranty gives you specific legal rights. You may have other rights which may vary from province to province depending on applicable provincial laws. Any term of this warranty that negates or varies any implied condition or warranty under provincial law is severable where it conflicts with provincial law without affecting the remainder of this warranty's terms.

EN

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install or repair the product; instruction to the customer on operation of the product; repair or replacement of fuses or correction of wiring or plumbing, or correction of unauthorized repairs/installation.
• Failure of the product to perform during power failures and interrupted or inadequate electrical service.
• Damage caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.

• Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the product's owner's manual.

• Damage to the product caused by accidents, pests and vermin, lightning, wind, fire, floods, or acts of God.

• Damage or failure caused by unauthorized modification or alteration, or if it is used for other than the intended purpose, or any water leakage where the unit was not properly installed.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or consumable cleaning products that are not approved by LG Canada.
• Damage caused by transportation and handling, including scratches, dents, chips, and/ or other damage to the finish of your product, unless such damage results from defects in materials or workmanship and is reported within one (1) week of delivery.
• Damage or missing items to any display, open box, discounted, or refurbished product.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined. Model and serial numbers, along with original retail sales receipts, are required for warranty validation.
• Increases in utility costs and additional utility expenses.
• Repairs when the product is used for other than normal and usual household use (e.g. commercial use, in offices and recreational facilities) or contrary to the instructions outlined in the product's owner's manual.
• Costs associated with removal of the product from your home for repairs.
• The removal and reinstallation of the product if it is installed in an inaccessible location or is not installed in accordance with published installation instructions, including LG Canada's owner's and installation manuals.
• Damage resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes use of parts not approved or specified by LG Canada.

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

For additional product information, visit the LG Canada website at http://www/lg.com/ca For assistance using this product or to schedule service, contact LG Electronics Canada at 1-888-LGCANADA (542 2623)

For further assistance, write: LG Electronics Canada Inc, 20 Norelco Drive,North York, ON M9L 2X6

EN

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to "LG" mean LG Electronics Canada Inc., its parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries, predecessors in interest, successors, assigns and suppliers; references to "dispute" or "claim" shall include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG Canada in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG Canada at LGECI Legal Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the "Notice of Dispute"). You and LG Canada agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG Canada are unable to resolve the dispute within 30 days of LG Canada's receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein. You and LG Canada both agree that, during the arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG Canada will not be disclosed to the arbitrator until the arbitrator determines the dispute.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during the 30 day period after LG Canada's receipt of the Notice of Dispute, you and LG Canada agree to resolve any claims between you and LG Canada only by binding arbitration on an individual basis, unless you opt out as provided below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the arbitration). To the extent permitted by applicable law, any dispute between you and LG Canada shall not be combined or consolidated with a dispute involving any other person's or entity's product or claim. More specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at law, any dispute between you and LG Canada shall not under any circumstances proceed as part of a class or representative action. Instead of arbitration, either party may bring an individual action in small claims court, but that small claims court action may not be brought on a class or representative basis except to the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to the claims at issue between you and LG Canada.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial commercial arbitration law and rules of the province or territory of your residence. You must also send a copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator's award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty and any disputes between you and LG Canada except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG Canada, you and LG Canada attend to the exclusive jurisdiction of the courts of the province or territory of your purchase for the resolution of the claim, action, dispute or controversy between you and LG Canada.

EN

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand for arbitration, LG Canada will promptly pay all arbitration filing fees unless you seek more than $25,000 in damages, in which case the payment of these fees will be governed by the applicable arbitration rules. Except as otherwise provided for herein, LG Canada will pay all filing, administration and arbitrator fees for any arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you prevail in the arbitration, LG Canada will pay your attorneys' fees and expenses as long as they are reasonable, by considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys' fees and expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either the substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed by the applicable arbitration rules. In such a situation, you agree to reimburse LG Canada for all monies previously disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as otherwise provided for, LG Canada waives any rights it may have to seek attorneys' fees and expenses from you if LG Canada prevails in the arbitration.

Hearings and Location. If your claim is for 25,000 or less, you may choose to have the arbitration conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim exceeds 25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location available within the province or territory in which you reside unless you and LG Canada both agree to another location or agree to a telephonic arbitration.

Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures) is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by applicable law. Should LG Canada fail to enforce strict performance of any provision of this Limited Warranty (including these arbitration procedures), it does not mean that LG Canada intends to waive or has waived any provision or part of this Limited Warranty.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG Canada can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG Canada no later than 30 calendar days from the date of the first consumer purchaser's purchase of the product by either: (i) sending an e-mail to [e-mail], with the subject line: "Arbitration Opt Out" or (ii) calling 1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the date on which the product was purchased; (c) the product model name or model number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://www/lg.com/ca_en/support/repair-service/schedule and clicking on "Find My Model & Serial Number").

In the event that you "Opt Out", the law of the province or territory of your residence shall govern this Limited Warranty and any disputes between you and LG Canada except to the extent that such law is preempted by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action, dispute or controversy between you and LG Canada, you and LG Canada agree to attain to the exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action, dispute or controversy between you and LG Canada. You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do not opt out, then you accept all terms and conditions of the arbitration provision described above. Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty and the End User License Agreement ("EULA") in regards to dispute resolution, the terms of this Limited Warranty shall control and govern the rights and obligations of the parties and shall take precedence over the EULA.

MEMO

MEMO

MANUEL D'UTILISATION

PURIFICATEUR D'AIR

Application LG ThinQ

This product earned the ENERGY STAR label by meeting strict energy efficiency guidelines set by the U.S. EPA. Room air cleaners have demonstrated the potential for improving air quality and providing health benefits. EPA does not endorse manufacturer claims regarding the degree to which a specific product will produce healthier indoor air.

The energy efficiency of this ENERGY STAR certified model is measured based on a ratio between the model's CADR for Smoke and the electrical energy it consumes, or CADR/Watt.

LG

Life's Good