RLC-823S2 - Surveillance Camera REOLINK - Free user manual and instructions

Product type	Outdoor PTZ surveillance camera
Brand	Reolink
Model	RLC-823S2
Dimensions (ceiling mount)	373 x 177 x 140 mm
Weight	2.34 kg
Power supply	12 V DC (power adapter included) or PoE (802.3af)
Operating temperature	-10 °C to 55 °C
Operating humidity	10 % – 90 %
Weather resistance	Waterproof (works in rain and snow)
Night vision	Infrared LEDs and spotlight
Rotation angle	Motorized pan/tilt (pan and tilt)
Audio	Built-in microphone and speaker (two-way audio)
Local storage	microSD card slot (not included)
Connectivity	Ethernet LAN port (PoE)
Features	Daylight sensor, IR LED, spotlight, reset
Package contents	Camera, waterproof cover, 1 m network cable, quick start guide, sticker, mounting template, power adapter, screw bag, metal cable anchor
Maintenance	Clean the lens with a soft dry cloth; protect the ports from water and moisture
Warranty	2 years (limited, valid if purchased from official store or authorized reseller)
Certifications	CE, FCC Part 15 Class B, ISED NMB-003
Technical support	https://support.reolink.com

Frequently Asked Questions - RLC-823S2 REOLINK

What to do if the camera does not turn on?

Check that the camera is properly connected: it must be powered by a 12 V DC adapter, a PoE injector/switch, or a Reolink NVR. Try another PoE port or another Ethernet cable. If the problem persists, contact Reolink support at https://support.reolink.com.

How to improve image sharpness?

Clean the lens with a soft dry cloth. Point the camera to a well-lit area, as lighting conditions affect quality. Update the firmware and restore factory settings if necessary. Contact support if the problem persists.

What to do if the Pan/Tilt does not work?

Check that the camera performs an automatic movement on power-up. Test control via the app locally (LAN) rather than remotely (WAN). Update the app, client, and camera firmware. Perform a factory reset. Contact Reolink support if the problem persists.

Can I install the camera outdoors in the rain?

Yes, the camera is waterproof and can operate in rain and snow. However, do not immerse it in water and avoid pointing the lens directly at precipitation. Ensure that the power ports are not exposed to water or obstructed.

How to connect the camera to a Reolink NVR?

Connect the camera to the NVR via an Ethernet cable. Plug the NVR into your router and power it on. The camera will be powered by the NVR (PoE). Then configure it via the NVR interface.

How to reset the camera to factory settings?

Locate the reset button (mark ⑧ on the diagram). Press and hold it for about 10 seconds with a pointed tool, then release. The camera will restart with default settings.

Where to find the latest firmware version?

Go to the official Reolink website: https://reolink.com and access the download section. You can also check for updates via the Reolink app or PC client.

How to mount the camera to the ceiling?

Detach the camera from the mount by loosening the screws. Loosen the two inner and outer screws of the mount, rotate it so it is vertical, then retighten. Fix the base of the mount to the ceiling using the provided screws and mounting template.

What is the maximum Ethernet cable length?

For a reliable PoE connection, the maximum recommended Ethernet cable length is 100 meters. Beyond that, use a repeater or an additional PoE switch.

How to contact Reolink technical support?

Before returning the product, consult the online help center at https://support.reolink.com. You will find troubleshooting articles and can submit a support request.

USER MANUAL RLC-823S2 REOLINK

If you need any technical help, please visit our official support site and contact our support team before returning the products, https://support.realink.com.

CET PRODUCT SERVICE SP. Z O.O.

Ul. Dluga 33 102 Zgierz, Polen

CET PRODUCT SERVICE LTD.

Beacon House Stokenchurch Business Park, Ibstone Rd, Stokenchurch High Wycombe, HP14 3FE, United Kingdom

EN/DE/FR/IT/ES

Item No.: P840/P850

Operational Instruction

Apply to: RLC-823S1/RLC-823S2

@ReolinkTech https://reolink.com

EN

Contents

What's in the Box 2

Camera Introduction 3

Connection Diagram 4

Set up the Camera 5

Mount the Camera 6

Install the Camera....7

Troubleshooting....11

Specifications 12

Notification of Compliance 13

What's in the Box

Camera

Waterproof Lid

1m Network Cable

Quick Start Guide

Surveillance Sticker

Mounting Template

Power Adapter

Pack of Screws

Wire Rope Anchor

Camera Introduction Connection Diagram

① Bracket
② Daylight Sensor
③ Microphone
④ Lens
⑤ IR LEDs
⑥ Spotlight
⑦ microSD Card Slot
⑧ Reset Button
⑨ Speaker
⑩ LAN Port
⑪ Power Port (Optional)

Before using the camera, please connect your camera as instructed below to finish initial setup.

1. Connect the camera to a Reolink NVR (not included) with an Ethernet cable.
2. Connect the NVR to your router, and then power on the NVR.

NOTE: The camera should be powered with a 12V DC adapter or a PoE powering device such as PoE injector, PoE switch or Reollink NVR (not included in the package).

* You may also connect the camera to a PoE switch or PoE injector.

Set up the Camera Mount the Camera

Download and Launch the Reolink App or Client software, and follow the onscreen instructions to finish initial setup.

- On Smartphone

Scan to download the Reolink App.

- On PC

Download path of the Reolink Client: Go to https://reolink.com > Support > App & Client.

NOTE: If you are connecting the camera to a Reolink PoE NVR, please set up the camera via the NVR interface.

EnglishEnglish5 6

Installation Tips

• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window. Otherwise, it may result in poor image quality because of the window glare caused by infrared LEDs, ambient lights or status lights.
• Do not place the camera in a shaded area and point it towards a well-lit area. Otherwise, it may result in poor image quality. To ensure best image quality, the lighting condition for both the camera and the capture object should be the same.
• Make sure the power ports are not directly exposed to water or moisture and not blocked by dirt or other elements.
• The waterproof camera can work properly under conditions like rain and snow. However, it doesn't mean the camera can work underwater.
• Do not install the camera at places where rain and snow can hit the lens directly.

Install the Camera

Wall Mounting

Illustration of a medical or cosmetic device with three views showing close-ups of the device (no text or symbols present)

1. Connect the wire rope anchor between the camera and the bracket.

1. Put the mounting template on the desired position of the wall and drill holes accordingly.

1. Install two screws into the upper two holes and hang the bracket over them.

Technical line drawing of a mechanical component with a screw and mounting bracket (no text or symbols)

1. install another two screws into the lower two holes to secure the bracket.

Ceiling Mounting

1. Loosen the screws to detach the camera from the bracket.

graph LR
    A["Sensor with angular head"] --> B["Camera with rotating arm"]
    B --> C["Sensor with angular head"]
    C --> D["Camera with rotating arm"]
    D --> E["Sensor with angular head"]

1. Loosen the two screws from the internal and external of the bracket, and swivel it so that it is vertical to the ceiling. Then tighten the screws on the bracket.

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Diagram showing a car-mounted sensor or camera with three views of the device (no text or symbols present)

1. Connect the wire rope anchor between the camera and the bracket.

Simple line drawing of a rectangular plate with four holes and two vertical screws attached to a surface (no text or symbols)

1. Put the mounting template on the desired position of the ceiling and drill holes accordingly, then insert the drywall anchors.

Technical line drawing of a mechanical assembly with screws and fasteners (no text or symbols)

1. Secure the bracket base to the mounting surface with screws.

Troubleshooting

Camera Is Not Powering On

If your camera is not powering on, please try the following solutions:

• Make sure your camera is powered on properly. The PoE camera should be powered by a PoE switch/injector, a Reolink NVR or a 12V 2A power adapter.
• If the camera is connected to a PoE device as listed above, connect it to another PoE port and check again.
• Try again with another Ethernet cable.

If these won't work, contact Reolink Support https://support.reolink.com.

Picture Is Not Clear

If the picture from the camera is not clear, please try the following solutions:

• Check the camera lens for dirt, dust or spiderwebs, please clean the lens with a soft, clean cloth.
• Point the camera to a well-lit area, the lighting condition will affect the picture quality a lot.
• Upgrade the firmware of your camera to the latest version.

EnglishEnglish11 12

- Restore the camera to factory settings and check out again.

If these won't work, contact Reolink Support https://support.reolink.com/.

Pan & Tilt Is Not Working

If the pan & tilt feature is not working, please try the following solutions:

• Power cycle the camera and see if it will automatically pan/tilt. If not, the camera may be faulty. If yes, please refer to the further steps.
• If the camera fails to pan/tilt via Reolink App/Client on the WAN (remotely), try it on the LAN (locally) and see if it works.
• Upgrade the Reolink App/Client and the camera firmware to the latest version.
• Restore the camera to factory settings and check the pan/tilt again.

If these won't work, contact Reolink Support https://support.reolink.com.

Specifications

General

Dimension:373*177*140mm (Ceiling Mount)

Weight:2.34kg

Operating Temperature: -10°C to 55°C (14°F to 131°F)

Operating Humidity: 10%-90%

For more Specifications, visit https://reolink.com/.

Notification of Compliance

CE Declaration of Conformity

Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of EMC Directive 2014/30/EU and LVD 2014/35/EU.

FCC Compliance Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

ISED Compliance Statements

This Class B digital apparatus complies with Canadian ICES-003.

Correct Disposal of This Product

This marking indicates that this product should not be disposed with other household wastes. throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

Limited Warranty

This product comes with a 2-year limited warranty that is valid only if purchased from Reolink Official Store or a Reolink authorized reseller. Learn more: https://reolink.com/warranty-and-return/.

Terms and Privacy

Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reolink.com. Keep out of reach of children.

Technical Support

If you need any technical help, please visit our official support site and contact our support team before returning the products: https://support.reolink.com.

DE

Inhaltsverzeichnis

Lieferumfang 18

Über die Kamera 19

Illustration of a medical or cosmetic device with three views showing different angles (no text or symbols present)

Technical line drawing of a mechanical assembly with a screw and mounting bracket (no text or symbols)

graph LR
    A["Sensor with angular head"] --> B["Camera with rotating arm"]
    B --> C["Sensor with angular head"]
    C --> D["Camera with rotating arm"]
    D --> E["Sensor with angular head"]

Diagram showing a car-mounted sensor or camera with three views of the device (no text or symbols present)

Simple line drawing of a rectangular plate with four holes and two vertical screws attached to a surface (no text or symbols)

Technical line drawing of a mechanical assembly with screws and fasteners (no text or symbols)

Support > App & Client.

Diagram showing three views of a camera with a lever, illustrating the use of a device to adjust the lens (no text or symbols present)

Technical line drawing of a mechanical assembly with a screw and mounting bracket (no text or symbols)

graph LR
    A["Sensor with angular head"] --> B["Camera with rotating arm"]
    B --> C["Sensor with angular head"]
    C --> D["Camera with rotating arm"]
    D --> E["Sensor with angular head"]

Diagram showing a car-mounted sensor or camera with three views of the device (no text or symbols present)

Simple line drawing of a rectangular plate with four holes and two vertical screws attached to a surface (no text or symbols)

Technical line drawing of a mechanical assembly with screws and fasteners (no text or symbols)

If your camera is not powering on, please try the following solutions:

Before using the camera, please connect your camera as instructed below to finish initial setup.

1. Connect the camera to a Reolink NVR (not included) with an Ethernet cable.
2. Connect the NVR to your router, and then power on the NVR.

NOTE: The camera should be powered with a 12V DC adapter or a PoE powering device such as PoE Injector, PoE switch or Reollnk NVR (not included in the package).

* You may also connect the camera to a PoE switch or PoE injector.

Configurare la telecamera Montare la telecamera

Illustration of a medical device with three views showing close-ups of the device (no text or symbols present)

Technical line drawing of a mechanical assembly with a screw and mounting bracket (no text or symbols)

graph LR
    A["Sensor with angular head"] --> B["Camera with rotating arm"]
    B --> C["Sensor with angular head"]
    C --> D["Camera with rotating arm"]
    D --> E["Sensor with camera"]

Diagram showing a device with sensor or connector connections, including a close-up inset of its internal components (no text or symbols present)

Simple line drawing of a rectangular plate with four holes and two vertical screws attached to a surface (no text or symbols)

Technical line drawing of a mechanical assembly with screws and fasteners (no text or symbols)

Diagram showing three views of a security camera with adjustment knobs, no text or symbols present

Technical line drawing of a mechanical bracket with a screw and dashed alignment line (no text or symbols)

graph LR
    A["Sensor with angular head"] --> B["Camera with rotating arm"]
    B --> C["Sensor with angular head"]
    C --> D["Camera with rotating arm"]
    D --> E["Sensor with camera"]

Diagram showing a car-mounted sensor device with three views of the component (no text or symbols present)

Simple line drawing of a rectangular plate with four holes and two vertical screws attached to a surface (no text or symbols)

Technical line drawing of a mechanical assembly with screws and a base plate (no text or symbols)