Velociptor Hero ES 108 EW HERO - Scooter EMG - Free user manual and instructions

Product type	Electric folding scooter
Brand	EMG
Model	Velociptor Hero ES 108 EW HERO
Battery	Lithium 36 V, 7.8 Ah
Motor power	0.35 kW (350 W)
Max speed	25 km/h (H mode), 20 km/h (M), 6 km/h (L)
Range	Approximately 30 km
Charging time	Approximately 9 hours
Charger	Input 100-240 V~ 50/60 Hz, Output 42 V - 1.5 A
Weight	Approximately 16 kg
Max load	100 kg (rider + luggage)
Tires	10-inch puncture-proof pneumatic tires, max pressure 55 psi (3.79 bar)
Brakes	Front drum brake + rear electronic brake
Display	Integrated color screen with speedometer, battery indicator, mode selection
Lighting	Front and rear LED lights, under footboard lights, turn signals
Connectivity	Bluetooth 2.4 GHz via LEQISMART app
Folding	Yes, with quick folding system and retaining hook
Protection class	IPX4 (splash resistant)
Max slope	15% (depending on weight, battery, and road conditions)
Noise level	< 70 dB(A)
Minimum age	14 years (under adult supervision if minor)
Warranty	2 years for consumers, 1 year for professionals, battery 6 months

Frequently Asked Questions - Velociptor Hero ES 108 EW HERO EMG

What is the maximum speed of the Velociptor Hero scooter?

The scooter offers three speed modes: L (6 km/h), M (20 km/h) and H (25 km/h). H mode is reserved for private spaces.

How do I charge the battery and how long does it take?

Open the protective cap, plug the supplied charger into the charging port, then connect the charger to a wall outlet. Full charge takes about 9 hours. Red light indicates charging, green indicates complete.

What is the actual range of the scooter?

The advertised range is approximately 30 km. It varies based on rider weight, terrain, riding style, temperature, and battery condition.

How to fold and unfold the scooter?

To fold: lift the safety button on the unlocking lever, open the lever to 90°, then lower the handlebars toward the rear wheel until the hook fits into the slot. To unfold: release the hook, raise the handlebars to vertical position and close the locking lever.

What is the maximum supported weight?

The scooter can support a maximum load of 100 kg (rider + luggage). Do not exceed this limit for safety reasons.

How to use the LEQISMART app?

Download the app from Google Play Store or Apple Store. Enable Bluetooth and location, turn on the scooter, then pair it via the app by selecting 'HERO' from the list. The app allows locking the scooter, adjusting speed, activating cruise control, etc.

What protective equipment is mandatory?

It is highly recommended to wear a helmet, knee pads, elbow pads, and appropriate shoes. From 30 minutes after sunset, a reflective vest or high-visibility harness is mandatory.

How to maintain the scooter?

Clean with a slightly damp cloth (no alcohol or benzene). Regularly check the tightness of screws, condition of brakes, tires, and lights. Do not disassemble the scooter yourself; entrust repairs to a professional.

Can I ride in the rain?

No, it is forbidden to ride in rain, snow, or on slippery surfaces. The IPX4 rating protects against splashes, but use in wet conditions may damage the motor and electrical circuits.

What to do if the scooter does not connect to the app?

Check that Bluetooth and location are enabled on your phone. Ensure the scooter is on and not already linked to another device. If so, remove the pairing from the previous app before reassociating.

USER MANUAL Velociptor Hero ES 108 EW HERO EMG

VELO CIPTOR ^ HERO

ES 108 EW HERO

Black electric scooter with extended body and visible wheels, isolated on white background (no text or symbols)

MANUALE UTENTE

USER GUIDE

MANUEL DE L'UTILISATEUR

EMG®

electric moving green

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PRIMO UTILIZZO

Freno a tamburo

Close-up of a black electric shaver with a blue screw and labeled component (no text or symbols beyond labels)

Close-up of a black electric scooter's wheel and suspension components, labeled with number 2 (no text or symbols on the main subject)

Close-up of a bicycle seatbelt mechanism with red arrows indicating motion direction (no text or symbols)

Close-up of a black electric scooter with a red arrow indicating rotation (no text or symbols visible)

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APRIRE E RIPIEGARE IL MONOPATTINO

Three-step illustration of a scooter's front, side, and side views showing the wheel assembly and adjustment mechanism (no text or symbols)

COME RICARICARE LA BATTERIA

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Illustration of a person riding a scooter with a magnified inset showing cable being inserted (no text or symbols)

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Thank you for purchasing the electric scooter

Please read the manual before using the product, and

keep it in a safe place for future reference.

PICTOGRAMS

Simple icon of a person wearing a helmet inside a circle (no text or symbols)

Obligation to wear a protective helmet

Read the instructions before use

INDEX

Note on the user guide 28

Charger specifications....28

Warnings 29

General description....33

Installation of the handlebar 34

First use....35

Open and fold the scooter 35

How to charge battery 36

Autonomy 37

Display and commands....38

App....40

Scooter control app....41

How to use the scooter 44

Technical specifications ....45

Information to users of household appliances ....46

Warranty 47

NOTE ON USER GUIDE

This manual provides the user a description of the characteristics and operation.

The use of the vehicle is the sole responsibility of the driver who, after reading and understanding this manual, and after asking the seller and/or the manufacturer for any clarifications deemed necessary, considers himself suitable from a psychological and physical point of view to the use of the vehicle.

The manufacturer declines any responsibility for damages of any kind and entity caused to people or things as a result of using the vehicle.

The manufacturer reserves the right to make changes to the manual and the product without prior notice.

CHARGER SPECIFICATION

Manufacturer: Shenzhen Fuyuandian Power Co., Ltd.

Model: FY0634201500

Input Voltage: AC100-240V \~50/60Hz Max 1,8A

Output Voltage: 42V = 4,5A

Output power: 63W

Average efficiency in active mode: 87,7%

Input Power in no-load condition: 0,2W

• Before use, read the instructions in this manual.
- No repairable parts inside.
- Do not expose this product to rain or moisture.
- For internal use only.
- Disconnect the power supply in the event of an anomaly in the battery charging or overheating or rupture.
- Use only the power supply supplied as standard.
- Securely close the charging port cover of the scooter to protect the connector from water and dust.
- The external flex cable of this transformer cannot be replaced; if the cable is damaged, the charger must be scrapped and replaced with one new of the same model.

WARNINGS

• Take the time to learn the basics of driving practice and gain experience to avoid serious accidents that can occur in the first periods of use.
- Contact the seller to be directed to an appropriate driving training organization.
- Avoid high traffic areas or congested areas.
- City traffic involves crossing many obstacles such as sidewalks or steps. It is recommended to avoid jumping over obstacles. It is important to anticipate and adapt the trajectory and speed before crossing these obstacles. It is also recommended to stop and get off the vehicle when these obstacles become dangerous due to their shape, height or the risk of skidding they present.
- In any case, anticipate your trajectory and your speed in compliance with the highway code, the type of pavement and the obstacles present.
- Make your presence known when you approach a pedestrian or cyclist, when you are not seen or heard.
• Cross the pedestrian walkways by walking.
- Park the scooter only on a flat and non-slippery surface using the special stand. Do not park the scooter on surfaces with an inclination greater than 6°. Parking uphill or downhill involves the risk of loss of stability and falling or overturning.
- Either way, take care of yourself and others.
- Do not modify the vehicle from its original use.
- This vehicle is not intended for acrobatic use.
- Attention, the brake disc can overheat during use. Do not touch after use.
- Regularly check the tightness of the various bolted elements, especially the wheel pins, folding system, steering and brakes.
- Like any mechanical component, the vehicle is subject to severe stress and wear. Different materials and components can react differently to wear or fatigue. If the expected life of a component is exceeded, it can suddenly break and risk injuring the user. Cracks, scratches, and discoloration in high-stress areas indicate that the component has exceeded its life and needs to be replaced.
- Eliminates sharp edges caused by use.
- Do not modify or transform the vehicle.
- Avoid obstacles, smooth surfaces, snow, ice and rough surfaces.
- Avoid irregular objects that can clutter the road surface such as branches, garbage, stones, pebbles or other.
- Prolonged use of the vehicle or on uneven surfaces could lead to numerous body vibrations that could trigger certain pains; use the scooter in a reasonable way to limit these risks.
- Avoid tight spaces or spaces with obstacles.

• Do not drive on slippery roads in rain or high humidity.
• Do not drive the scooter on steep slopes which could affect the stability of the vehicle.
• Any load attached to the handlebar will affect the stability of the vehicle.
• It is forbidden to use accessories or additional elements not approved by the manufacturer.
• There is no minimum and maximum height limit for the use of the scooter.
• When using the scooter, wear appropriate shoes and clothing, as well as all necessary protective items: helmet, knee pads, elbow pads and other protective gear.
• Attention: on wet roads or with high humidity the braking distance increases, adapt the speed accordingly. It is therefore very important to adapt your driving style and speed and leave an adequate safety distance with pedestrians or other means of transport.
• It is necessary to evaluate the surface you are traveling on (flat, clean, dry, flat, wet, dirty, uneven) and adapt your driving style and speed to ensure a safe distance from pedestrians or other means of transport.
• Restrict driving in poorly lit areas, in the dark or at night. In this case, always use the lighting devices on the vehicle and use clothing equipped with high visibility devices.
• In the event of an accident, stay where you are and wait for help.
• Do not lend your scooter to people who are unfamiliar with the device.
• This device can be used by persons over the age of 14 as well as by persons with reduced physical, sensory or mental abilities, if they are adequately supervised by an adult and if they have been given instructions regarding the safe use of the device and if possible risks were understood; Cleaning and maintenance of the scooter should only be done by a properly trained adult.
• It is also necessary to wear shoes when handling the scooter (maintenance, assembly, repair, etc.)
  • This item is not a toy.
• Use only the power supply supplied as standard.
• During use, tightly close the cover of the scooter's charging socket to protect the connector from water and dust.
• The external flex cable of the charger cannot be replaced; if the cable is damaged, the battery charger must be scrapped and replaced with one of the same type.
• Minors using the scooter must always be supervised by an adult.
• Do not ride the scooter with more than one person on the footrest as this could cause you to lose control of the vehicle.

• Do not use the scooter in situations that could be dangerous to your safety and that of the people around you.

• Do not use the vehicle under the influence of alcohol, drugs or psychotropic substances that can alter your emotional state, your sensory abilities and the control of your movements.

• Always wear appropriate clothing that does not restrict movement, as well as flat shoes (preferably sneakers with a non-slip rubber surface) that provide the necessary grip and stability.
• As with any means of transport, the use of the scooter can cause injuries to the user or to the people around, as a result of accidental falls or collisions. It is therefore necessary to always wear protective equipment (such as bicycle helmet, knee pads, elbow pads) and be very careful not to cause damage to people and things.
• The scooter should not be used in standing water, puddles or adverse weather conditions (such as rain, snow or hail). Use the scooter in dry environments to avoid damage to the motor and electrical circuits.
• Do not attempt to disassemble the product or its parts. Any repairs must be carried out by authorized personnel according to the warranty conditions.
• Disconnect the power supply before cleaning the scooter. For cleaning, use a cloth slightly moistened with water or a solution suitable for cleaning these devices. Do not use alcohol or benzene. After cleaning, dry immediately with a soft cloth.
• Before using the scooter, the handlebar must be installed on the main frame of the vehicle.
• Periodically check that all screws are well tightened, that there are no loose bolts or screws on the handlebar and mechanical parts, that the brake is properly adjusted and that the front / rear lights work correctly.
• The user must be able to use his arms and hands freely and always hold the handlebar with both hands.
• At all times, the user must be able to look freely in front of him, on both sides, and freely perform the necessary maneuvers.
• the driver must wear the reflective vest or the high visibility harness from half an hour after sunset, throughout the period of darkness and during the day, if the weather conditions require lighting.
• It is forbidden to transport other people, objects or animals, or to tow vehicles, transport animals and be towed by another vehicle.
• The scooter must not be equipped with a seat for the user because it is designed to be used standing up.
• The scooter is equipped with a bell for all beeps.
• Only adults or people over the age of 14 can ride the scooter.
• Do not press the accelerator when walking next to the device.

Safety Precautions

Please, note that you may lose balance, crash or fall down when you ride an e-scooter. To avoid injury, you should be familiar with this manual and keep the e-scooter in good condition.

△Safety measurements should be taken before riding, eg: wear sportswear, helmet, kneecap, elbow pads and so on.
△DO NOT ride when it rains.
⚠ DO NOT ride with loading DO NOT ride with two people or more, only for one rider.
△ People between 14 and 60 years old may use the product, pregnant is not allowed to ride the e-scooter.
△ Max Loading: 100 kg
△ DO NOT ride after drinking or taking medicine.
△ DO NOT make phone call or listen to music when you ride the e-scooter.
Be careful of the road with roadblock, sandstone, ponding, mud, wet, ice and snow, slope (angle >15°) stairs, dark area when you are riding.
△ DO NOT use in dangerous area, where the exploding or catching fire may be caused by something inflammable, explosive or steam, liquid, dust and fiber.
⚠ DO NOT ride on Vehicle road if not allowed.

The manufacturer declines all responsibility for damage to persons or property occurring as a result of using the product.

GENERAL DESCRIPTION

1. Handlebar with display
2. Check the drum brake
3. Bell
4. Front light
5. Front tube
6. Folding Handle
7. Fixed Button
8. Rear wheel with motor
9. Rear signal Light
10. Charging socket with protection
11. Atmosphere Light

12. Front signal Light

13. Electronic brake

14. Signal light switch
15. On/Off button
16. Accelerator
17. Stand for scooters
18. Front fender
19. Front wheel
20. Footboard
21. Rear mudguard
22. Rear light
23. Drum brake

INSTALLATION OF THE HANDLEBAR

1. Connect the two connectors (one black and one white) that come out of the handlebar to the connectors (black and white) that come out of the column, taking care to respect the colors (black with black and white with white) and the insertion direction of both connectors

1. Insert the handlebar into the vehicle column;
2. After matching the holes in the handlebar with those in the column, insert the screws and tighten them well; repeat the operation also on the sides of the column and on the back, inserting a total of 6 screws.

FIRST USE

Drum brake

The drum brake is adjusted at the factory, but it is advisable to check it before first use.

a / the braking intensity is adjusted by the screw on the brake lever (1) or by the brake mechanism (2) located on the front wheel.

Close-up of a black electric shaver with a white circular logo and red arrow pointing to a component (no text or symbols visible)

Close-up of a black electric scooter wheel with visible tire, suspension, and orange cable (no text or symbols)

Tire type and pressure

The scooter mounts 10" air tire tubeless tyres.

Optimum tire pressure is 55 p.s.i. (3.79 bar) Max.

OPEN AND FOLD THE SCOOTER

Folding the scooter

1. Release the lever located on the lower part of the handlebar support tube by lifting the safety knob;
2. Fully open the release lever, bringing it to 90° with respect to the support tube;
3. Accompany the handlebar tube towards the rear wheel;
4. The handlebar is equipped with a hook: guide it and insert it in the appropriate slot, located on the rear tail;
5. You can now transport the scooter by gripping the handlebar support tube.

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Side view of a modern electric scooter with visible wheels and handle, showing a red arrow indicating rotation (no text or symbols)

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VELOCIPTOR

OPEN AND FOLD THE SCOOTER

Opening the scooter

1. With the scooter closed and the handlebar hooked to the rear tail, release the handlebar by operating the release lever located on the hook of the handlebar itself:
2. Slightly lift the handlebar and guide it out of the hole by moving the handlebar towards the output side;
3. Raise the dumbbell to an upright position;
4. Carefully close the lock lever, located on the lower part of the handlebar support tube.

Three-step illustration of a scooter's front body, showing body positioning, steering wheel, and side-mounted cable (no text or symbols)

HOW TO RECHARGE THE BATTERY

Charging procedure

1. Open the protective cap of the charging socket located on the side of the scooter and connect the charging plug of the charger, paying attention to the insertion direction;
2. Connect the charger to the 220V wall socket:
3. The charging process is in progress with red charger LED light. The charging process is completed when the charger LED turns green: the battery is charged to 100% capacity;
4. Unplug the charger from the wall socket and then the charging socket from the scooter;
5. Carefully close the scooter charging socket with the protective cap.

Always charge the battery in a dry and ventilated environment. Never cover the charger during the charging process, otherwise it may be damaged. The charger is for indoor use only.

HOW TO RECHARGE THE BATTERY

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graph LR
    A["Device with circular head"] --> B["Cable with cable"]
    B --> C["Final product with attached cable"]

Open the rubber flap Plug the power adapter into the charging port
Fasten the rubber flap after charging

AUTONOMYY

The maximum distance that can be covered with a single battery charge is approximately 30 km. However, this value must be considered indicative since it can be influenced by numerous factors.

The factors that can most affect battery life include the following:

• Transported weight: other conditions being equal, a greater transported weight will lead to a reduction in the battery autonomy.
  • Surface: flat and sliding surfaces are less wasteful for the battery compared to uneven terrain, with slopes or that present substantial friction.
• Speed and driving style: a pace with frequent acceleration and bra-king will discharge the battery faster than a regular and uniform pace.
• Correct use and maintenance of the battery: a correct management of the charge and discharge cycles of the battery (see paragraph "How to recharge the battery") will help to keep the full efficiency of the battery longer and delay its natural decay.
• Environmental conditions: the presence of wind or use at low temperatures lead to a reduction in battery life.

1. Functions mode: Cruise mode, Pedestrian mode, Fault prompt, Lights, Bluetooth, Lock.

2. Speedometer: Displays the current speed + the remaining mileage within 6 seconds after power-on.

3. Km/h or mph indicator.

4. Gear mode:

L= Speed limit 6 Km/h

M= Speed limit 20 Km/h

H= Speed limit 25 Km/h

1. Battery level: displays the remaining battery power, it displays in red and flashing when the power is about 10%.

1. Bell.

2. Brake lever.

3. Electronic brake control.

4. Signal lights switch.

5. Display.

6. Hook.

7. Press it to turn on, press and hold for 3 seconds to shut down; in power on state, press once to turn on/off the light, and press twice consecutively to switch gears; in power-off state.

8. Accelerator.

DISPLAY AND COMMANDS

Turning On and Off

Press the multifunction button (12) once to turn on the scooter; press and hold it for 3 seconds to turn it off.

Select the speed level

The scooter has three speed levels.

To change the speed level, with the scooter on, quickly press the multifunction button (12) twice until the indicator corresponding to the desired speed level (4) appears on the display:

• In LOW mode (6Km/h), the letter "L" will appear on the display;
• In MEDIUM mode (20Km/h), the letter "M" will appear on the display;
• In HIGH mode (25Km/h), the letter "H" will appear on the display.

Note: When LOW (L) mode is selected, the lights and running board will automatically activate and flash to make your scooter more visible to people on cycle/walkways.

Turn On the front and rear LED light

The scooter is equipped with automatic switching on of the lights via a sensor located on the display. If you want to activate them manually, press the multifunction button (12) once to switch both LED lights on/off.

Note: The front LED is white while the rear LED is solid red. Pull the drum brake lever or depress the electronic brake control to flash the LED taillight.

Speed measurement unit

Quickly press the multifunction button (12) three times: change the speed unit of measurement, from Km/h to mph and vice versa, is shown on the display (3).

Signal lights.

The scooter is also equipped with signal lights, which can be easily activated by the control (9) positioned on the handlebar. The left arrow controls the left signal light, and vice versa.

Cruise control.

The scooter is also equipped with the cruise control function.

The function is activated automatically by maintaining a constant speed for approximately 5 seconds.

The cruise control keeps the engine power constant (the speed can vary depending on the slope of the ground) even if the accelerator is not pressed. The cruise control function is interrupted by pressing any brake lever or the accelerator.

DISPLAY AND COMMANDS

Integrated gyroscope.

The scooter integrates, inside, a gyroscope that allows various automatic checks for the safety of the driver:

• When a user steps on the platform, based on his weight, the gyroscope transmits a signal to the motor which increases power.
• When the gyroscope detects an inclination greater than 45^ (probable fall) with the cruise control activated, it will send a signal to stop the engine and prevent it from continuing its run.
• When going downhill the engine will always be slightly controlled to avoid excessive speed.

APP

The scooter can be connected and managed for some of its functions via an App called LEQISMART.

The App, for Android devices, can be downloaded from the Google Play Store, while, for Iphone devices, it can be downloaded from the Apple Store, or you can scan the following QR codes based on your smartphone:

For Android version For iOS version

SCOOTER CONTROL APP

Once the application has been downloaded:

1. Enable geolocation from your phone and activate the Bluetooth function;
2. Switch On the scooter;
3. Open the App and register by creating a personal account, so as not to lose data if you change your phone;
4. Once registered, select "Associate by search", the application will start a search for available Bluetooth devices nearby;

1. Choose the scooter code in the list of detected devices, at the bottom of the phone screen (the scooter name will be HERO);
2. Select the "Binding" command to complete the connection;
3. On the next page, write the name you want to give to the scooter and then select

"binding".

Once connected to your phone, the main scooter control page will appear.

SCOOTER CONTROL APP

In the "Settings" it is possible to set various parameters, the most relevant are the following:

Warning: If the scooter has previously been binding with an external device, it cannot be binding with a second device; you will first need to delete the binding in the first device and then carry out an association on a new device.

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Please wear helmet, kneecap, elbow-pad when you learn to ride the scooter.

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1 Press the POWER button for 3 seconds.

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2 Put one foot on the pedal, Push off the ground with your strong leg.

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3 Balance both feet on your scooter when you have enough momentum

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4 Press the THROTTLE button slightly on your right hand to start and rotate the handle to turn

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5 Press the THROTTLE button to speed up. Do not ride too fast.

HOW TO USE THE SCOOTER

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1. To brake, release the accelerator to activate the engine brake, or, for more sudden braking, use the drum brake lever and the electronic brake lever at the same time.

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7 When the scooter stops or run at a slow speed, you can get off.

TECHNICAL SPECIFICATIONS

■ Steel frame with a maximum capacity of 100Kg (passenger + luggage)

• Foldable
  ■ 10" Vacuum puncture-proof tire
  ■ Motor power 0,35KW

■ 3 speed levels: 1- L 6km/h, 2- M 20km/h, 3- H 25km/h (usable only in private spaces)
■ 36V = 7,8Ah lithium rechargeable battery in about 9 hours

■ Multifunction LED display
■ Front drum brake + rear electronic brake
■ Front, rear and under footboard LED lights
■ Directional turn light
■ Practical side stand

■ Maximum incline: 15% (subject to change based on cycle weight, battery charge level and road conditions)

■ Waterproof: IPX4
■ Airborne noise: <70dB (A)
■ Weight about 16 Kg

■ Power supply included 100-240V\~50/60Hz / Output 42V—1.5A output

■ Bluetooth frequency 2.4GHz
■ Power: 2.4mW

Symbol of a trash bin crossed with no text or numbers, representing waste sorting or disposal (no text present)

Precautions for correct disposal of the product.

The symbol shown on the equipment indicates that waste must be disposed of in “separate collection” and so the product must not be disposed of together with urban waste.

The user must take the product to special “separate waste collection centres” provided by local government, or deliver it to the retailer against the purchase of a new product.

Separate collection of waste and subsequent treatment, recycling and disposal operations promotes the production of equipment with recycled materials and limits negative effects

on the environment and on health caused by improper handling of waste.

Illegal disposal of the product leads to the enforcement of administrative penalties.

Symbol of a trash bin crossed with no text or numbers, representing waste sorting or disposal (no text present)

The product works with batteries that fall under the European directive 2013/56/EC and that cannot be disposed of with normal household waste. Please inform yourself about the local directives regarding the separate collection of batteries: a correct disposal allows to avoid negative consequences for the environment and health.

TECHNICAL ASSISTANCE

Product technical assistance is guaranteed by:

Trevi S.p.a. Technical assistance

Via Raibano 40, 47853 Coriano (Rimini) Italia

Tel.: [phone] | Web: www.emgmobility.it

CE

WARRANTY

1. The warranty comes into force on the date of the tax document and covers manufacturing defects and consequent failures that arose during the warranty period.

2. In the event of a device failure, the buyer can ask for assistance contact the retailer where you purchased the product or:
   center Trevi S.p.a. Technical Assistance, Via Raibano 40, 47853 Coriano (Rimini) Italy - Tel.: [phone] | Web: www.velociptor.it

3. In order for the warranty to be valid, the buyer must present a valid proof of purchase of the product for which he intends to request assistance (invoice or sales receipt in which an identification code and product description are expressly indicated), together with this warranty certificate.

4. The external parts of the appliance, components and accessories purchased separately, parts and components which by their nature are subject to wear and tear, decay, and therefore require periodic maintenance and / or replacement (for example cables) are not covered by the warranty. power supply, power supplies / battery charger, batteries, wheels, cases, etc ...).

The guarantee does not cover direct and indirect damages, suffered by the user or by third parties, deriving from knocks and falls (even accidental), misuse by the user, use in an unsuitable environment, other components, atmospheric agents, sudden changes in tension, fires. The warranty does not cover those marginal aesthetic defects that have a negligible effect on the value or functionality of the product. Except as otherwise prescribed in other parts of this certificate, the warranty automatically lapses in the following cases:

a) if the serial number of the device is removed, modified or made unrecognizable;
b) in the event of tampering, alteration, replacement, repair, attempted repair, disassembly (even partial) of the product carried out by unauthorized personnel;
c) in case of tampering or other violation of the integrity of the warranty seals placed on the product;
d) in the event of use that does not comply with current legislation <applicable to the product covered by the warranty.

The recognition of direct and indirect damages of any kind to persons and things deriving directly or indirectly from one or more causes of exclusion mentioned in this paragraph is also excluded.

1. The mere authorization to send the product to the service center does not imply that the defect has been recognized as covered by the warranty with consequent free repair of the product. The product must be shipped in the original packaging, or in another suitable packaging, and in any case inserted in a protective packaging that is suitable for shipment by courier or postal service. Until delivery to the service center, the goods travel at the sender's risk. The warranty does not cover any damage that may have occurred during transport to the service center. The service center reserves the right to check the validity conditions of the guarantee upon receipt of the product. For requests for warranty assistance which, following verification by authorized service personnel, should prove to be unfounded due to the absence of real defects or due to the absence of defects covered by the guarantee, all costs incurred for the repair will be charged to the customer, the verification and controls on defect-free units covered by warranty. The customer will also be charged for all transportation costs.
2. If parts or components under warranty are replaced, the parts removed and replaced will become the property of the service center. In the event that the repair is not physically possible, or is excessively expensive in relation to the value of the product, this can be replaced with a product with equivalent or superior technical characteristics.
3. The manufacturer is not responsible for any damage or loss resulting from the failure to use a product for repair, or for any damage or loss resulting from the malfunction of the product or some of its parts.
4. The period of validity of the battery warranty (if any) is 6 months from purchase.
5. The period of validity of the guarantee for consumers, that is, those who buy for purposes unrelated to one's professional or business activity, it is governed by Legislative Decree 2 February 2002, n.24. - articles 1519-bis and following of the Italian Civil Code - (2 years from delivery under legal conditions). For buyers who purchase with a VAT number for purposes related to their professional activity, the legal guarantees referred to in articles 1490 and following of the Civil Code will apply (1 year from delivery under the conditions of the law).

ES 108 EW HERO

Icon of a person wearing a helmet inside a black circle (no text or symbols)

Obligation de porter un casque de protection

Side-view line drawing of a person wearing a helmet and holding an electronic device (no text or symbols)

Simple line drawing of a person standing in water with raindrops falling (no text or symbols)

Line drawing of two people riding scooters, one standing and one standing beside it (no text or symbols)

Line drawing of a person riding a scooter (no text or symbols)

Charge maximale: 100 kg

Line drawing of a person riding a scooter with a speech bubble showing wine bottle and glass (no text or symbols on the diagram itself)

Line drawing of a person riding a scooter with a 15° angle marker (no text or symbols on the figure itself)

Simple line drawing of a person standing with a lightning bolt striking the ground (no text or symbols)

Simple line drawing of a person standing on a road with a car and a vehicle nearby (no text or symbols)

PREMIÈRE UTILISATION

Frein à tambour

Close-up of a black electric shaver with a blue head and metallic contact, labeled with number 1 (no text or symbols on the device itself)

Close-up of a black electric scooter's wheel and suspension components, labeled with number 2 (no text or symbols on the main subject)

Close-up of a bicycle seatbelt mechanism with red directional arrows indicating movement (no text or symbols)

Close-up of a black electric scooter with a red arrow indicating rotation (no text or symbols visible)

Close-up of a robotic hand gripping a dark object, with a green arrow indicating motion direction (no text or symbols visible)

OUVRiR ET PLIER LA TROTTINETTE

Three-step illustration of a scooter's front and side views showing the steering wheel, body, and seat assembly (no text or symbols)

COMMENT RECHARGER LA BATTERIE

Procédure de charge

Line drawing of a scooter connected to a power cord and plug (no text or symbols)

Close-up of a black electric scooter's wheel and side-mounted sensor, showing green directional arrows (no text or symbols)

Simple line drawing of a mechanical component inside a circle (no text or symbols)

Simple line drawing of a device inside a circle with arrows indicating direction (no text or symbols)

Simple line drawing of a capsule-shaped object inside a circle (no text or symbols)

Side-view line drawing of a helmet and arm device (no text or symbols)

Technical line drawing of a mechanical component with an inset close-up showing internal components (no text or symbols)

Line drawing of a person riding an electric scooter (no text or symbols)

Line drawing of a person riding a scooter with a headband (no text or symbols)

Line drawing of a person riding a scooter with a hand gesture pointing to a device (no text or symbols)

Line drawing of a person riding a scooter with a magnified inset showing a cylindrical object (no text or symbols)

Line drawing of a person riding a scooter (no text or symbols)

Symbol of a trash bin crossed with diagonal lines, representing no waste or discharge (no text or labels)