Deebot T20 Omni - Vacuum Cleaner ECOVACS - Free user manual and instructions

USER MANUAL Deebot T20 Omni ECOVACS

When using an electrical Appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE

USING THIS APPLIANCE

SAVE THESE INSTRUCTIONS

1. This Appliance can be used by children aged

from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the Appliance in a safe way and understand the hazards involved. Children shall not play with the Appliance. Cleaning and user maintenance shall not be made by children without supervision.

2. Clear the area to be cleaned. Remove power

cords and small objects from the floor that could entangle the Appliance. Tuck rug fringe under the rug base, and lift items such as curtains and tablecloths off the floor.

3. If there is a drop off in the cleaning area due to a

step or stairs, you should operate the Appliance to ensure that it can detect the step without falling over the edge. It may become necessary to place a physical barrier at the edge to keep the unit from falling. Make sure the physical barrier is not a trip hazard.

4. Only use as described in this manual. Only

use attachments recommended or sold by the manufacturer.

5. For INDOOR household use ONLY. Do not

use the Appliance in outdoor, commercial or industrial environments.

6. Do not use without dust bin and/or filters in place.

7. Do not operate the Appliance in an area

where there are lit candles or fragile objects.

8. Keep hair, loose clothing, fingers, and all parts of

body away from any openings and moving parts.

9. Do not operate the Appliance in a room where

an infant or child is sleeping.

10. Do not use Appliance on wet surfaces or

surfaces with standing water.

11. Do not allow the Appliance to pick up large

objects like stones, large pieces of paper or any item that may clog the Appliance.4EN

12. Do not use Appliance to pick up flammable or

combustible materials such as gasoline, printer or copier toner, or use in areas where they may be present.

13. Do not use Appliance to pick up anything that

is burning or smoking, such as cigarettes, matches, hot ashes, or anything that could cause a fire.

14. Do not put objects into the suction intake. Do

not use if the suction intake is blocked. Keep the intake clear of dust, lint, hair, or anything that may reduce air flow.

15. If the power cord is damaged, it must be

replaced by the manufacturer or its service agent in order to avoid a hazard.

16. Turn OFF the power switch before cleaning or

maintaining the Appliance.

17. The lithium battery type suitable for CH2232

is Max. 8 cells, max. nomical voltage DC 14.4V, rated capacity 4,800mAh.The battery must be removed and discarded according to local laws and regulations before disposal of the Appliance.

18. Please dispose of used batteries according to

local laws and regulations.

19. Do not incinerate the Appliance even if it is

severely damaged. The batteries can explode in a fire.

20. The Appliance must be used in accordance

with the directions in this Instruction Manual. Ecovacs Home Service Robotics cannot be held liable or responsible for any damages or injuries caused by improper use.

21. The robot contains batteries that are only

replaceable by skilled persons. To replace the robot’s battery, please contact Customer Service.

22. Please make sure your power supply source

voltage matches the power voltage marked on the OMNI Station.

23. Use only the original rechargeable battery and

OMNI Station provided with the Appliance from the manufacturer. Non-rechargeable batteries are prohibited.

24. Take care not to damage the power cord. Do not

pull on or carry the Appliance or OMNI Station by the power cord, use the power cord as a handle, close a door on the power cord, or pull power cord around sharp edges or corners. Do not run Appliance over the power cord. Keep power cord away from hot surfaces.5 EN

32. WARNING: For the purposes of recharging

the battery, only use the detachable supply unit CH2232 provided with the Appliance. To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended. The antenna used for this transmitter must not be co-located in conjunction with any other antenna or transmitter. Device Update Typically, some devices are updated bi-monthly, but not always so specific. Some devices, especially those that went on sale more than three years ago, will only be updated if a critical vulnerability is found and fixed.

25. Do not use the OMNI Station if it is damaged.

The power supply is not to be repaired and not to be used any longer if it is damaged or defective.

26. Do not use with a damaged power cord or

receptacle. Do not use the Appliance or OMNI Station if it is not working properly, has been dropped, damaged, left outdoors, or come in contact with water. It must be repaired by the manufacturer or its service agent in order to avoid a hazard.

27. The plug must be removed from the

receptacle before cleaning or maintaining the OMNI Station.

28. Remove the Appliance from the OMNI

Station, and turn OFF the power switch to the Appliance before removing the battery for disposal of the Appliance.

29. When not using the OMNI Station for a long

period of time, please unplug it.

30. If the robot will not be used for a long time,

power OFF the robot for storage and unplug the OMNI Station.

31. WARNING-Add clean water into the clean

tank only.6EN Caution: hot surface Short-circuit-proof safety isolating transformer Switch mode power supply For indoor use only Direct current Alternating current This product conforms to the applicable EC Directives. Before charging, read the instructions. This product conforms to the applicable UK legislation. Polarity of the charging port Time-lag miniature fuse-link The remote surveillance is for the absolute private use of non-public, private owned places for the pure self-protection and single control intended only. Please be aware of the local data protection based legal obligations in case of use. No surveillance of public places, especially with clandestine intent and/or on the part of the employer without justified reasons. Such not justified use is in the risk and responsibility of the user only.7 EN European Union Compliance Statement Information on Disposal for Users of used batteries Information on Disposal for Users of Waste Electrical & Electronic Equipment This symbol on the product or on its packaging indicates that used electrical and electronic products should not be mixed with unsorted municipal waste. For proper treatment, it is your responsibility to dispose of your waste equipment by arranging to return it to designated collection points. Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased, which is free of charge, please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation. This symbol means that batteries and accumulators, at their end-of-life, should not be mixed with unsorted municipal waste. Your participation is an important part of the effort to minimize the impact of batteries and accumulators on the environment and on human health. For proper recycling you can return this product or the batteries or accumulators it contains to your supplier or to a designated collection point, which is free of charge. Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling. Penalties may be applicable for incorrect disposal of this waste, in accordance with your national .legislation. there are separate collection systems for used batteries and accumulators. Please, dispose of batteries and accumulators correctly at your local community waste collection/ recycling center.8EN Restriction of the use of certain hazardous substances (RoHS) Directive Radio Equipment Directive Europe Authorised Representative: Ecovacs Home Service Robotics Co., Ltd. hereby declares the whole product including parts (cables, cords, and so on) meets the requirements of RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863 on the restriction of the use of certain hazardous substances in electrical and electronic equipment ("RoHS recast" or "RoHS 2.0"). Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product listed in this section comply with the essential requirements and other relevant provisions of the Radio Equipment Directive 2014/53/EU. Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product comply with the essential requirements and other relevant provisions of the RoHS Directive 2011/65/EU and amendment Commission Delegated Directive (EU) 2015/863, the Radio Equipment Directive 2014/53/EU. The declaration of conformity can be viewed at the following address: https://www.ecovacs.com/ global/compliance. ECOVACS Europe GmbH Holzstrasse 2 | D-40221 Düsseldorf | Germany9 EN UK Compliance Statement Information on Disposal for Users of used batteries Information on Disposal for Users of Waste Electrical & Electronic Equipment This symbol on the product or on its packaging indicates that used electrical and electronic products should not be mixed with unsorted municipal waste. For proper treatment, it is your responsibility to dispose of your waste equipment by arranging to return it to designated collection points. Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased, which is free of charge, please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation. This symbol means that batteries and accumulators, at their end-of-life, should not be mixed with unsorted municipal waste. Your participation is an important part of the effort to minimize the impact of batteries and accumulators on the environment and on human health. For proper recycling you can return this product or the batteries or accumulators it contains to your supplier or to a designated collection point, which is free of charge. Disposing of this product correctly will help save valuable resources and prevent any potential negative effects on human health and the environment, which could otherwise arise from inappropriate waste handling. Penalties may be applicable for incorrect disposal of this waste, in accordance with your national legislation. there are separate collection systems for used batteries and accumulators. Please, dispose of batteries and accumulators correctly at your local community waste collection/recycling center.10EN The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012 Radio Equipment Regulations 2017 UK Authorised Representative: Ecovacs Home Service Robotics Co., Ltd. hereby declares the whole product including parts (cables, cords, and soon) meets the requirements of The Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012. Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product listed in this section comply with the essential requirements and other relevant provisions of Radio Equipment Regulations 2017. Ecovacs Home Service Robotics Co., Ltd. hereby declares that the product comply with the essential requirements and other relevant provisions of the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012, the Radio Equipment Regulations

The declaration of conformity can be viewed at the following address: https://www.ecovacs.com/ global/compliance.

ECOVACS ROBOTICS UK LTD

The Old Surgery, 15a Station Road, Epping Essex, England CM16 4HG United Kingdom11 EN Package Contents Note: Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specications are subject to changes without notice. Robot OMNI Station Instruction Manual Dual Side Brushes Power Cord Mopping Pad Plates Cleaning Brush Washable Mopping Pads Dust Bag Multi-Function Cleaning Tool Instruction Manual12EN Product Diagram Robot Dust Bin Top Cover AUTO Mode Button TrueDetect 3D Sensor Anti- collision Sensors and Bumper TrueMapping Distance Sensor Wi-Fi Status Indicator Microphone RESET Button Restore to default settings: Press and hold RESET button for 5 seconds. After you hear the voice prompt, the startup music will be played and the robot will be restored to default settings. Dust Bag Handle Release Button Dust Disposal Port Filter Net Filter Power Switch

I = ON, O = OFF.13 EN

Anti-drop Sensors Anti-drop Sensors Floating Rubber Brush Release Button Universal Wheel Dual Side Brushes Driving Wheels Floating Rubber Brush Ultrasonic Sensor Bottom View Mounting Slots for Mopping Pad Assembly Washable Mopping Pads Mopping Pad Plates Mopping Pad Assembly Charging Contacts14EN OMNI Station Dirty Water Tank Top Cover Clean Water Tank Water Inlet Control Panel Button Dust Collection Cabin Pop-up Button (Below the Dust Collection Cabin ) Filter Dust Bag Dust Bag Handle Short press: to start/pause/resume cleaning Press for 5 seconds: to add water to or drain the water out of Cleaning Sink Cleaning Sink Control Panel Button15 EN Sensors Name Functional Description TrueMapping Distance Sensor With Laser Ranging-measuring the distance between DEEBOT and surroundings through the time difference of reection, it can map according to the objects around while DEEBOT is moving. Detection of 10m TrueDetect 3D Sensor The TrueDetect 3D structured light sensor scans the object with a line laser and collect images with a monocular camera, and generates the three-dimensional coordinates of the object through image algorithms to identify the size of the object. The detection distance is 0.35m Microphone Vibrating the diaphragm through air by human voice, it can realize Voice Recording and ask DEEBOT to complete the assigned work by Voice Control. Effective wake of 8m Anti-drop Sensor With Infrared Ranging-detecting the distance between the bottom of DEEBOT and ground by Infrared Sensor at the bottom, DEEBOT will not move forward when there are stairs in front or the identied distance exceeds the preset one, realizing the Anti-drop. The trigger distance is 60mm Carpet Detection Sensor The difference in energy of the ultrasonic echo signal on different surfaces is used to identify the oor material and help DEEBOT to adjust the cleaning strategy automatically. Drive frequency 290kHZ 16EN Notes Before Cleaning Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place. During the rst use, make sure each room door is open to help DEEBOT fully explore your house. It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge. Put away objects including cables, cloths and slippers, etc. on the oor to improve the cleaning efciency. Before using the product on a rug with tasseled edges, please fold the rug edges under. Please do not stand in narrow spaces, such as hallways, and make sure not to block the TrueMapping Distance Sensor.17 EN ECOVACS HOME App To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME app. Make sure the colors of Dual Side Brushes are consistent with those of mounting slots. Before using DEEBOT, please remove all protective films or protective strips on DEEBOT and OMNI Station. Wi-Fi Indicator Light Before you start, make sure that: Install the Dual Side Brushes

• Your mobile phone is connected to a Wi-Fi network.

• The 2.4GHz or 2.4/5 GHz band wireless signal is enabled on your router.

• The Wi-Fi indicator light on DEEBOT is slowly ashing. Slowly flashing Disconnected to Wi-Fi or waiting for Wi-Fi connection Rapidly flashing Connecting to Wi-Fi Solid Connected to Wi-Fi Quick Start ECOVACS HOME Click!18EN Wi-Fi Connection Before Wi-Fi setup, make sure DEEBOT, mobile phone, and Wi-Fi network meet the following requirements. DEEBOT and Mobile Phone Requirements

• DEEBOT is fully charged and the power switch of DEEBOT is turned on.

• Wi-Fi status light slowly ashes.

• Turn off mobile phone’s cellular data (you can turn it back on after setup). Wi-Fi Network Requirements

• You are using a 2.4GHz or 2.4/5 GHz mixed network.

• Do not use a hidden network.

• WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.

• WEP EAP (Enterprise Authentication Protocol) is not supported.

• Use Wi-Fi channels 1-11 in North America and channels 1-13 outside North America (refer to local regulatory agency).

• If you are using a network extender/repeater, the network name (SSID) and password are the same as your primary network. After Wi-Fi connection, DEEBOT will enter into Networked Standby mode if it has no signal input within 10 minutes. Please be aware that the realization of intelligent functions such as remote startup, voice interaction, 2D/3D map display and control settings, and personalized cleaning (depending on different products) requires users to download and use ECOVACS HOME App, which is constantly updated. You need to agree to our Privacy Policy and User Agreement before we can process some of your basic and necessary information and enable you to operate the product.If you do not agree with our Privacy Policy and User Agreement, some of the aforementioned intelligent functions cannot be realized through ECOVACS HOME App, but you can still use the basic functions of this product for manual operation. Keep the area around the Station clear of objects. Charging DEEBOT

Assemble OMNI Station OMNI Station Placement

• If there are reective objects such as mirrors and reective skirting lines near the Station, the bottom 14cm of that should be covered. Do not place the Station under direct sunlight. It is recommended to place the Station on the hard oor to experience complete functions of the robot.19 EN

Add Water to Clean Water Tank Note: It is recommended to use ECOVACS DEEBOT Cleaning Solution (sold separately). Using other cleanig solution may cause DEEBOT slipping, water tank block and other problems. ×10 DEEBOT cannot be charged when being powered OFF.

Power ON Charge DEEBOT Note: I = ON, O = OFF. It is recommended that DEEBOT start cleaning from the Station. Do not move the Station while cleaning. 6.520EN

When creating a map for the first time, please follow DEEBOT to help eliminate some minor issues. For example, DEEBOT may get stuck under the furniture. Please refer to the following solutions: 1. Raise the low sitting furniture if possible; 2. Cover the bottom of the furniture; 3. Set up Virtual Boundary via the App. Start Operating DEEBOT Tap on DEEBOT or

on the OMNI Station to start.

Pause/Wake Up Note: The indicator light will go out after the robot is paused for a few minutes. Press the AUTO Mode Button on DEEBOT to wake up the robot. Note: For the rst-time cleaning, please ensure that DEEBOT is fully charged. Tap on DEEBOT or

on the OMNI Station to pause.

Tap for 3 seconds to recall DEEBOT to the OMNI Station. Back to Station Note: When DEEBOT is not working, it is recommended to keep it switched ON and charging. T21 EN

Attach the Mopping Pads and Mopping Pad Plates. Mop Note:

1. Do not frequently remove washable mopping pads.

2. Do not scratch the Mopping Pad Plates with a rag or any other object.

3. When the ECOVACS HOME App prompts that the mops need to be replaced,

please replace them in time. Explore more accessories at ECOVACS HOME App or at https://www.ecovacs. com/global. Mopping Tap on DEEBOT or

on the OMNI Station to start mopping. You would hear a “click” when the Mopping Pad Plates are properly installed. Press the button to Start/Pause/Resume cleaning. OMNI Station22EN To keep DEEBOT running at peak performance, perform maintenance tasks and replace parts with the following frequencies: A multi-function cleaning tool is provided for easy maintenance. Handle with care, this cleaning tool has sharp edges. Note: ECOVACS manufactures various replacement parts and ttings. Please contact Customer Service for more information on replacement parts. Robot Part Maintenance Frequency Replacement Frequency Washable Mopping Pad / Every 1-2 months Dust Bag / Replace when voice prompts Dual Side Brushes Once every 2 weeks Every 3-6 months Floating Rubber Brush Once per week Every 6-12 months Filter (Dust Bin) Once per week Every 3-6 months TrueDetect 3D Sensor TrueMapping Distance Sensor Universal Wheel Anti-Drop Sensors Bumper Charging Contacts OMNI Station Pins Once per week / Cleaning Sink Once every 2 weeks / Clean Water Tank Once every 3 months / Dirty Water Tank After each mopping / Dust Collection Cabin Once per month / OMNI Station Once per month / Filter (Cleaning Sink) Once per month / Regular Maintenance Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug the OMNI Station.23 EN

Maintain Dust Bin and Filter

1. Please rinse the lter with water as shown above.

2. Do not use nger or brush to clean the lter.

Note: Completely dry the lter before use. Explore more accessories at ECOVACS HOME App or at https://www.ecovacs.com/global.24EN Maintain Floating Rubber Brush and Dual Side Brushes Floating Rubber Brush Dual Side Brushes25 EN Maintain Other Components Note: Wipe the components with a clean, dry cloth. Avoid using cleaning sprays or detergents.26EN Maintain OMNI Station

button for 5 seconds to add water to Cleaning Sink Clean Cleaning Sink

button for 5 seconds to drain the water out of Cleaning Sink Empty Dirty Water Tank

Clean the Clean Water Tank Filter27 EN Clean the Clean Water Tank Filter

Maintain Dust Bag Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug OMNI Station. Discard the Dust Bag Clean the Dust Collection Cabin with a dry cloth and put a new Dust Bag in Close the Dust Collection Cabin

• Hold the Handle to lift out the Dust Bag, which can effectively prevent dust leakage.28EN Install the Filter

Wash the Filter 229 EN Storage Note: When DEEBOT is not cleaning, it is recommended to keep DEEBOT powered ON and charging. If DEEBOT will not be used for a while, fully charge DEEBOT and power OFF before storage. Charge DEEBOT every 1.5 months to prevent battery drain.30EN No. Malfunction Possible Causes Solutions

DEEBOT is not able to connect to ECOVACS HOME App. Incorrect home Wi-Fi username or password entered. Enter the correct home Wi-Fi username and password. DEEBOT is not within range of your home Wi-Fi signal. Make sure DEEBOT is within range of your home Wi-Fi signal. DEEBOT is not in the conguration state. Make sure DEEBOT is connected to the power supply and turned on. Open the cover, and press RESET Button. DEEBOT will enter the confuguration state when you hear a voice prompt. Incorrect App installed. Please download and install ECOVACS HOME App. Not using a 2.4GHz or 2.4/5 GHz mixed network. DEEBOT does not support 5G network. Please use a 2.4GHz or 2.4/5 GHz mixed network. 2 The map is lost. The map might be lost if you move DEEBOT when cleaning. Move DEEBOT to the front of the Station to retrieve the map. Find the restored map in the Map Management and tap “Use This Map” to retrieve it. If this problem persists after trying the above solutions, please restart mapping.

Unable to create home map on App. DEEBOT does not start cleaning from the Station. DEEBOT must start cleaning from the Station. Move DEEBOT when cleaning might cause the map lost. During cleaning, do not move DEEBOT as far as possible. Auto cleaning is not complete. Make sure DEEBOT automatically return to the Station after cleaning.

The Dual Side Brushes drop out of place during use. The Dual Side Brushes are not properly installed. Make sure the Dual Side Brushes click into place when installing. Troubleshooting31 EN No. Malfunction Possible Causes Solutions

No singal found. Unable to return to the Station. The Station is incorrectly placed. Please place the Station correctly according to the instructions in the [Charging DEEBOT] section. The Station is out of power or manually moved. Check whether the Station is connected to power supply. Do not manually move the Station. DEEBOT does not start cleaning from the Station. It is recommended that DEEBOT start cleaning from the Station. The charging route is blocked. For example, the door of the room with the Station is closed. Keep the charging route clear.

DEEBOT returns to the Station before it has nished cleaning. The room is so large that DEEBOT needs to return to recharge. Please enable Continuous Cleaning. For more details, please follow the App instruction. DEEBOT is unable to reach certain areas blocked by furniture or barriers. Tidy up the area to be cleaned by putting furniture and small objects in their proper place. 7 DEEBOT is unable to charge. DEEBOT is not switched ON. Switch ON DEEBOT. DEEBOT's Charging Contacts are not connected to the Station Pins. Make sure that the robot’s Charging Contacts have connected to the Station Pins and the AUTO Mode Button ashes. Check whether DEEBOT's Charging Contacts and the Station are dirty. Please clean these parts according to the instructions in the [Maintenance] section. The Station is not connected to the power supply. Make sure the Station is connected to the power. The battery will be overcharged if DEEBOT is not used for a long time. It is recommended to regularly use DEEBOT. If the battery cannot be charged because it has not been used for a long time, please contact Customer Care for help.

Running is very loud during cleaning. Dual side brushes and oating rubber brush are entangled. Dust bin and lter are blocked. It is recommended to clean the dual side brushes, oating rubber brush, dust bin, lter, etc. regularly. DEEBOT is in Max Mode. Switch to Standard Mode.32EN No. Malfunction Possible Causes Solutions

DEEBOT gets stuck while working and stops. DEEBOT is tangled with something on the oor (electrical wires, curtains, carpet fringing, etc.). DEEBOT will try various ways to free itself. If it is unsuccessful, manually remove the obstacles and restart. DEEBOT might be stuck under furniture with an entrance of similar height. Please set a physical barrier, or set a Virtual Boundary via the ECOVACS HOME App.

During cleaning, DEEBOT appears in the route disorder, running bias, repeated cleaning, small area leakage and so on. (If there is a large area that has not been swept temporarily, DEEBOT will make up the leakage independently. ) Objects such as wires and slippers placed on the ground affect the normal operation of DEEBOT. Please tidy up the scattered wires, slippers and other objects on the ground before cleaning. And reduce the scattered objects on the ground as far as possible. If there is any area leakage, DEEBOT will correct the leakage by itself, please do not interfere (such as moving DEEBOT or blocking the route). It may be that the Driving Wheels slips on the ground when DEEBOT climbs steps, thresholds and door bars, thus affecting the its judgment of the whole house environment. It is recommended to close the door of this area and clean the area separately. After cleaning, DEEBOT will return to the starting location. Please rest assured to use. Work on freshly waxed and polished oors or smooth tiles, resulting in less friction between the Driving Wheels and the oor. Please wait for wax to dry before cleaning. Due to different home environments, some areas cannot be cleaned. Clean the home environment to ensure that DEEBOT can enter for cleaning. The TrueMapping Distance Sensor is dirty or blocked by foreign matters. Wipe the TrueMapping Distance Sensor with a clean soft cloth or remove foreign matters.33 EN No. Malfunction Possible Causes Solutions

After returning to the Station, DEEBOT does not empty the Dust Bin. Dust Collection Cabin is not closed. Please close the Dust Collection Cabin. Dust Bag is not installed in the Station. Install the Dust Bag, and close the Dust Collection Cabin. Manually moving DEEBOT back to the Station might not trigger Auto-Empty function. It is recommended to let DEEBOT return to the Station on its own. Please do not manually move it. In Do Not Disturb mode, DEEBOT will not empty the dust after returning back to the Station. Cancel Do Not Disturb mode in ECOVACS HOME App or manually start dust empty. The OMNI Station prompts the Dust Bag is full. Replace the Dust Bag according to the [Maintenance] section and close the Dust Collection Cabin. If the Dust Bag is not full when prompted by ECOVACS HOME App, you can put it back again. If the above possible causes have been ruled out, components of the Station may be abnormal. Please contact Customer Care for help. 12 Fail to empty the Dust Bin. The OMNI Station prompts the Dust Bag is full. Replace the Dust Bag according to the [Maintenance] section and close the Dust Collection Cabin. If the Dust Bag is not full when prompted by App, you can put it back again. The outlet of Dust Bin is blocked by foreign objects. Remove the Dust Bin and clean the foreign objects on the outlet.34EN No. Malfunction Possible Causes Solutions

The inner side of Dust Collection Cabin is dirty. Fine particles are absorbed in the inner side of Dust Collection Cabin through the Dust Bag. Clean the inner side of Dust Collection Cabin. The Dust Bag is broken. Check the Dust Bag. Replace it.

Ash leakage occurs during working. The outlet of Dust Bin is blocked by foreign objects. Remove the Dust Bin and clean the foreign objects on the outlet.

Mopping Pad Plates cannot rotate. Mopping Pad Plates are blocked by foreign objects. Clean the foreign objects.

DEEBOT does not respond to the Station instruction. DEEBOT is too far away from the Station. If it is beyond the available distance, the ECOVACS HOME App can also be used to operate DEEBOT. DEEBOT and the Station are not paired. Unplug the Station and wait for 10 seconds to plug again. Power off the robot and then turn it back on. Manually push the robot up to the Station, and ensure that the charging pins are correctly connected. Then, DEEBOT will start charging, and voice prompts pairing successful. 17 Fail to enable Child Lock. Communication interruption between the Station and DEEBOT (For example: long distance or many partition walls) Move DEEBOT near the Station to ensure smooth communication, and then enable Child Lock. 18 Driving wheels are blocked. Driving wheels are blocked by foreign objects. Please rotate and press the driving wheels to check whether there is any foreign object wrapped or stuck. If there is any foreign object, please clean it in time. If this problem persists, please contact Customer Care for help.35 EN No. Malfunction Possible Causes Solutions

When the water in the Cleaning Sink is full and cannot be drained out, the voice prompts that the Cleaning Sink is full. The Dirty Water Tank is not properly installed. Tap down on the Dirty Water Tank to ensure it is properly installed. The sealing plugs in the Dirty Water Tank is not installed properly. Make sure to check that the sealing plugs are properly installed. The Station cannot drain water normally. Press and hold for 5 seconds. After the cleaning tank has been automatically lled with water, press and hold the OMNI Station for 5 seconds. If the problem occurs during the mopping pads cleaning process, end task by APP/ Voice Command, and then press and hold twice ( for 5 seconds ) to see whether the Station can properly draw the water. If the water is successfully drawn, wipe dry the Water Overow Sensor of the Cleaning Sink. If the Station fails to draw the water, check between the Dirty Water Tank and the Station for foreign object and clean it. The suction port of the Cleaning Sink is blocked by foreign object. Ensure that there is no foreign object in the suction port of the Cleaning Sink. The voice prompt still exists after trying the above solutions. Unplug the Station and plug it again. If this problem persists, please contact Customer Care for help.

Mopping Pad Plates can’t be lifted automatically. Mopping Pad Plates are entangled or stuck by foreign objects. Please remove foreign objects. Mopping Pad Plates fall off. Reinstall the Mopping Pad Plates and you would hear a “click” when the Mopping Pad Plates are properly installed.36EN Model DLX23 Rated Input 20V

Docking Station (OMNI Station) CH2232 Rated Input (Charging) 220-240V 50-60Hz 0.5A Rated Output 20V

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Ecovacs Home Service Robotics Co., Ltd. No.518 Songwei Road, Wusongjiang Industry Park, Guoxiang Street, Wuzhong District, Suzhou, Jiangsu, China.