NGP-E 100 Set - Water pump Neptun - Free user manual and instructions

Product Type	Garden Pump
Brand	Neptun
Model	NGP-E 100 Set
Power Input	1000 W
Max Flow Rate	4600 L/h
Max Head	45 m
Max Discharge Pressure	0,45 MPa (4,5 bar)
Max Suction Height	7 m
Max Water Temperature	35 °C
Pressure Connection	33,3 mm (R1 internal thread)
Suction Connection	33,3 mm (R1 internal thread)
Mains Connection	230 V ~ 50 Hz
Protection Type	IPX4
Sound Power Level	81,6 dB(A)
Weight (estimated)	10 kg
Delivery Contents	Pump, 4 m suction hose, 20 m pressure hose, watering gun, quick-connect adapter
Intended Use	Garden watering, water supply from well or cistern, clear or rainwater
Maintenance	Cleaning the suction basket, rinsing before winter storage, draining if frost risk
Safety	Overload protection thermostat, automatic shut-off in case of overheating
Warranty	60 months (5 years)
Wear Parts	Pre-filter, filter cartridge

Frequently Asked Questions - NGP-E 100 Set Neptun

How to prime the pump for the first time?

Before starting, fill the pump housing with water via the water filling screw (3). Fully open all shut-off devices on the discharge line (nozzle, valves) to evacuate air. Connect the mains cable and turn on the device. Suction may take up to 5 minutes for maximum height.

What to do if the pump does not start?

First check the mains voltage and that the socket works. If the impeller is blocked, disassemble and clean the pump. The thermostat may have stopped the motor in case of overheating; let it cool down, the pump will restart automatically.

Why is the pump not sucking water?

Possible causes: the suction valve is not immersed, the pump housing is empty, there is air in the suction line, the valve is obstructed, or the maximum suction height (7 m) is exceeded. Check each point: immerse the valve, fill with water, ensure tightness, clean the basket.

How to protect the pump in winter?

Before prolonged non-use or in case of frost risk, thoroughly rinse the pump with clean water, empty it completely (drain plug) and store in a dry, frost-free place. Check that the rotor turns freely before restarting.

What type of water can be pumped?

The pump is designed for clear water (fresh water), rainwater, or slightly dirty wastewater. Do not pump combustible, gaseous, explosive, aggressive liquids (acids, strong detergents) or water containing sand. Max liquid temperature is 35 °C.

Is the pump suitable for drinking water?

No, this device is not suitable for transporting drinking water. Use only for watering, irrigation, or transfer of rainwater/pond water.

How to maintain the pump?

The device is practically maintenance-free. Regularly clean the suction basket and, if blocked, connect the pressure line to the water supply and briefly run the pump to clear. Before any intervention, disconnect the pump.

What to do if the flow rate is insufficient?

Check the suction height (must not exceed 7 m), clean the suction basket, lower the suction hose if the water level drops, and clean the pump of any deposits. A discharge hose that is too narrow (13 mm) also reduces flow.

How to replace the power cable?

If the cable is damaged, it must be replaced by the manufacturer, its after-sales service or similarly qualified persons to avoid any risk of electric shock.

Where to find spare parts?

To order a part, please provide the device type, article number, identification number, and part number. Visit www.isc-gmbh.info for prices and information. Typical wear parts are the pre-filter and filter cartridge.

USER MANUAL NGP-E 100 Set Neptun

GB Original operating instructions Garden pump

Close-up of a metallic industrial pump or motor component with internal flow arrows (no text or symbols visible)

DE

Black-and-white photo of a smiling man wearing a headset, seated in an office setting with glass partitions and window controls (no visible text or symbols)

Danger! - Read the operating instructions to reduce the risk of inquiry

This equipment can be used by children of 8 years and older and by people with limited physical, sensory or mental capacities or those with no experience and knowledge if they are supervised or have received instruction in how to use the equipment safely and understand the dangers which result from such use. Children are not allowed to play with the equipment. Unless supervised, children are not allowed to clean the equipment and carry out user-level maintenance work.

GB

Danger!

When using the equipment, a few safety precautions must be observed to avoid injuries and damage. Please read the complete operating instructions and safety regulations with due care. Keep this manual in a safe place, so that the information is available at all times. If you give the equipment to any other person, hand over these operating instructions and safety regulations as well. We cannot accept any liability for damage or accidents which arise due to a failure to follow these instructions and the safety instructions.

1. Safety regulations

The corresponding safety information can be found in the enclosed booklet.

Danger!

Read all safety regulations and instructions.

Any errors made in following the safety regulations and instructions may result in an electric shock, fi re and/or serious injury.

Keep all safety regulations and instructions in a safe place for future use.

2. Layout and items supplied

2.1 Layout (Fig. 1-2)

1. Water drain screw
2. Suction connection
3. Water filler screw
4. Pressure connection
5. Carry-handle
6. Fastening screws for carry-handle
7. Power switch
8. Connection adapter for quick-release coupling
9. Suction hose 4 m
10. Pressure hose 20 m
11. Garden sprinkler

2.2 Items supplied

Please check that the article is complete as specified in the scope of delivery. If parts are missing, please contact our service center or the sales outlet where you made your purchase at the latest within 5 working days after purchasing the product and upon presentation of a valid bill of purchase. Also, refer to the warranty table in the service information at the end of the operating instructions.

- Open the packaging and take out the equip-

ment with care.

• Remove the packaging material and any packaging and/or transportation braces (if available).
  • Check to see if all items are supplied.
• Inspect the equipment and accessories for transport damage.
• If possible, please keep the packaging until the end of the guarantee period.

Danger!

The equipment and packaging material are not toys. Do not let children play with plastic bags, foils or small parts. There is a danger of swallowing or suffocating!

• Gardenpump
  • Connection adapter for quick-release coupling
  • Suction hose 4 m
  • Pressure hose 20 m
  • Gardensprinkler

3. Proper use

Applications

• Irrigation and watering of green areas, vegetable beds and gardens.
  • Operation of lawn sprinklers.
• For drawing water from ponds, streams, rainwater butts, rainwater cisterns and springs
  • For supplying service water

Transport media:

• For the pumping of clear water (fresh water), rainwater or light suds/service water.
• The maximum temperature of the fluid must not exceed +35°C if the equipment is operated permanently.
• Do not use the equipment to pump inflammable, gassing or explosive fluids.
• The pumping of aggressive liquids (acids, alkalis, silo seepage etc.) as well as liquids with abrasive substances (sand) must likewise be avoided.
• This equipment is not designed to convey drinking water.

The equipment is to be used only for its prescribed purpose. Any other use is deemed to be a case of misuse. The user / operator and not the manufacturer will be liable for any damage or injuries of any kind caused as a result of this.

GB

Please note that our equipment has not been designed for use in commercial, trade or industrial applications. Our warranty will be voided if the machine is used in commercial, trade or industrial businesses or for equivalent purposes.

4. Technical data

Mains connection: 230 V \~ 50 Hz

Power consumption: 1000 W

Pumping rate max. 4600 l/h

Delivery head max. 45 m

Delivery pressure max. .....0.45 MPa (4.5 bar)

Suction height max. 7 m

Pressure

connection: .approx. 33.3 mm (R1 female thread) Suction

connection: ..approx. 33.3 mm (R1 female thread)

Water temperature max. 35°C

Sound power level L_WA 81.6 dB(A)

Uncertainty K_WA .....2.16 dB

Protection type: IPX4

5. Before starting the equipment

Before you connect the equipment to the mains supply make sure that the data on the rating plate are identical to the mains data.

As a basic principle, we recommend the use of a preliminary filter and a suction set with suction hose, intake cage and non-return valve, in order to prevent long priming periods and unnecessary damage to the pump as a result of stones and solid foreign bodies.

5.1 Fitting the carry-handle

Fit the carry-handle (5) to the pump using the two fastening screws (6) (Fig. 3).

5.2 Connecting the intake line

- Fasten the suction hose (at least approx. 19 mm ( ^3/4 ) plastic hose with spiral reinforcement) to the suction connection approx. 33.3 mm (R1 female thread) of the equipment either directly or via a threaded nipple.

- The suction hose used should be equipped with an intake valve. If the intake valve cannot be used, a non-return valve should be installed in the intake line.

• Position the intake line so that it rises from the water withdrawal point to the equipment. Avoid positioning the intake line higher than the pump, as this would delay the escape of air bubbles from the intake line and impede the priming process.
• Install the intake and discharge lines in such a way that they do not exert any mechanical pressure on the equipment.
• The intake valve should be low enough in the water to ensure that if the water level falls, the unit will not run dry.
• A leaking intake line will draw in air and therefore not draw in any water.
• Prevent the intake of foreign bodies (sand, etc.). If necessary, install a coarse filter for this purpose.

5.3 Connecting the discharge line

• The discharge line (min. 19 mm ( ^3/4 ")) must be connected to the 33.3 mm (R11G) female thread discharge line connector of the equipment either directly or with the aid of a threaded nipple.
• With the right couplings it is also possible, of course, to use a 13 mm (½ " ) delivery hose. The smaller delivery hose results in a lower delivery rate.
• During the priming operation, fully open any shut-off mechanisms (spray nozzles, valves, etc.) in the pressure line so that the air can escape without obstruction.

5.4 Electrical connections

• Connect the appliance to a 230 V \~ 50 Hz socket-outlet with earthing contact. Minimum fuse 10 ampere.
• A built-in thermostat protects the motor from overloading and blocking. The pump is switched off automatically by the thermostat if overheating occurs and is switched on again automatically after cooling.

6. Operation

• Install the equipment on a solid and level surface.
- Fill the pump housing with water via the water filler screw (3). Filling the intake line will accelerate the priming process.
- All the shut-off devices in the discharge line (spray nozzle, valves etc.) must be fully opened during intake in order to permit all air to

GB

escape from the intake line.

• Connect the mains cable.
• Switch on the equipment with the power switch – priming can take up to 5 minutes at maximum suction height.
• After finishing the work, switch off the equipment with the power switch.

7. Replacing the power cable

Danger!

If the power cable for this equipment is damaged, it must be replaced by the manufacturer or its after-sales service or similarly trained personnel to avoid danger.

8. Cleaning, maintenance and ordering of spare parts

The equipment is almost completely maintenance free. In order to ensure a long service life, however, we recommend that you regularly check and care for the product.

Danger!

The equipment must be disconnected from the power supply (pull the power plug) prior to performing any maintenance.

8.1 Servicing

• If the equipment becomes clogged, connect the discharge line to the water line and disconnect the suction hose. Open the water line. Switch on the equipment several times for approx. two seconds. This should resolve the majority of clog-related problems.
• There are no parts inside the equipment which require additional maintenance.

8.2 Ordering replacement parts:

Please quote the following data when ordering replacement parts:

• Type of machine
• Article number of the machine
• Identification number of the machine
- Replacement part number of the part required For our latest prices and information please go to www.isc-gmbh.info

9. Disposal and recycling

The equipment is supplied in packaging to prevent it from being damaged in transit. The raw materials in this packaging can be reused or recycled. The equipment and its accessories are made of various types of material, such as metal and plastic. Never place defective equipment in your household refuse. The equipment should be taken to a suitable collection center for proper disposal. If you do not know the whereabouts of such a collection point, you should ask in your local council offices.

10. Storage

• Store the equipment and accessories in a dark and dry place at above freezing temperature. The ideal storage temperature is between 5 and 30 °C. Store the electric tool in its original packaging.
• If the pump is not going to be used for a long time or has to be removed for the winter months, rinse it out with water, empty it completely and allow it to dry.
• The equipment must be completely drained before it is subjected to frost.
• After long stoppages, make sure the rotor turns correctly by briefly switching the pump on and off.

11. Troubleshooting guide

Faults Cause	Remedy
Motor fails to start up	-Nomainsvoltage- Pump rotor blocked -thermostat switched off	-Checkvoltage- Dismantle and clean pump
No intake - Intake	valve not in water- Pump chamber without water connection- Air in intake line air-tight- Intake valve leaks- Strainer (intake valve) blocked- Max. suction height exceeded	- Immerse intake valve in water- Fill water into intake- Make sure intake line is close- Clean intake valve- Clean strainer- Check suction height
Inadequatedelivery rate	- Suction height too high- Strainer dirty- Water level falling rapidly- Pump performance diminished by contaminants part	-Checksumsuctionheight- Clean strainer- Place the suction hose at a deeper level- Clean pump and replace wearing
Thermostatswitches pump off	- Motor overloaded - friction caused by foreign substances too high	- Dismantle and clean pump. Prevent intake of foreign substances (fi lter)

GB

For EU countries only

Never place any electric power tools in your household refuse.

To comply with European Directive 2012/19/EC concerning old electric and electronic equipment and its implementation in national laws, old electric power tools have to be separated from other waste and disposed of in an environment-friendly fashion, e.g. by taking to a recycling depot.

Recycling alternative to the return request:

As an alternative to returning the equipment to the manufacturer, the owner of the electrical equipment must make sure that the equipment is properly disposed of if he no longer wants to keep the equipment. The old equipment can be returned to a suitable collection point that will dispose of the equipment in accordance with the national recycling and waste disposal regulations. This does not apply to any accessories or aids without electrical components supplied with the old equipment.

The reprinting or reproduction by any other means, in whole or in part, of documentation and papers accompanying products is permitted only with the express consent of the iSC GmbH.

Subject to technical changes

GB

Service information

We have competent service partners in all countries named on the guarantee certificate whose contact details can also be found on the guarantee certificate. These partners will help you with all service requests such as repairs, spare and wearing part orders or the purchase of consumables.

Please note that the following parts of this product are subject to normal or natural wear and that the following parts are therefore also required for use as consumables.

Category Example
Wear parts*	Coarse filter, filter cartridge
Consumables*
Missing parts

* Not necessarily included in the scope of delivery!

In the effect of defects or faults, please register the problem on the internet at www.isc-gmbh.info. Please ensure that you provide a precise description of the problem and answer the following questions in all cases:

• Did the equipment work at all or was it defective from the beginning?
• Did you notice anything (symptom or defect) prior to the failure?
• What malfunction does the equipment have in your opinion (main symptom)?
Describe this malfunction.

GB

Warranty certifi cate

Dear Customer,

All of our products undergo strict quality checks to ensure that they reach you in perfect condition. In the unlikely event that your device develops a fault, please contact our service department at the address shown on this guarantee card. You can also contact us by telephone using the service number shown. Please note the following terms under which guarantee claims can be made:

1. These guarantee terms apply to consumers only, i.e. natural persons intending to use this product neither for their commercial activities nor for any other self-employed activities. These warranty terms regulate additional warranty services, which the manufacturer mentioned below promises to buyers of its new products in addition to their statutory rights of guarantee. Your statutory guarantee claims are not affected by this guarantee. Our guarantee is free of charge to you.
2. The warranty services cover only defects due to material or manufacturing faults on a product which you have bought from the manufacturer mentioned below and are limited to either the rectification of said defects on the product or the replacement of the product, whichever we prefer. Please note that our devices are not designed for use in commercial, trade or professional applications. A guarantee contract will not be created if the device has been used by commercial, trade or industrial business or has been exposed to similar stresses during the guarantee period.

3. The following are not covered by our guarantee:

4. Damage to the device caused by a failure to follow the assembly instructions or due to incorrect installation, a failure to follow the operating instructions (for example connecting it to an incorrect mains voltage or current type) or a failure to follow the maintenance and safety instructions or by exposing the device to abnormal environmental conditions or by lack of care and maintenance.

5. Damage to the device caused by abuse or incorrect use (for example overloading the device or the use or unapproved tools or accessories), ingress of foreign bodies into the device (such as sand, stones or dust, transport damage), the use of force or damage caused by external forces (for example by dropping it).

6. Damage to the device or parts of the device caused by normal or natural wear or tear or by normal use of the device.

7. The guarantee is valid for a period of 60 months starting from the purchase date of the device. Guarantee claims should be submitted before the end of the guarantee period within two weeks of the defect being noticed. No guarantee claims will be accepted after the end of the guarantee period. The original guarantee period remains applicable to the device even if repairs are carried out or parts are replaced. In such cases, the work performed or parts fitted will not result in an extension of the guarantee period, and no new guarantee will become active for the work performed or parts fitted. This also applies if an on-site service is used.

8. To make a claim under the guarantee, please register the defective device at: www.isc-gmbh.info. Please keep your bill of purchase or other proof of purchase for the new device. Devices that are returned without proof of purchase or without a rating plate shall not be covered by the guarantee, because appropriate identification will not be possible. If the defect is covered by our guarantee, then the item in question will either be repaired immediately and returned to you or we will send you a new replacement.

Of course, we are also happy offer a chargeable repair service for any defects which are not covered by the scope of this guarantee or for units which are no longer covered. To take advantage of this service, please send the device to our service address.

Also refer to the restrictions of this warranty concerning wear parts, consumables and missing parts as set out in the service information in these operating instructions.

FR

X 2000/14/EC_2005/88/EC

X Annex V

□ Annex VI

Noise:measured L_WA = 81,6 dB (A); guaranteed L_VA = 84 dB (A)

P = kW; L/∅ = cm

Notified Body:

2012/46/EU_(EU)2016/1628 Emission No.:

Standard references: EN 60335-1; EN 60335-2-41; EN 62233; EN 55014-1; EN 55014-2; EN 61000-3-2; EN 61000-3-3

Mark Wang MarkWang/Product-ManagementAndreas We

First CE: 20

Art.-No.: 41.710.97 I.-No.: 21010

Subject to change without notice

Archive-File/Record: NAPR023876

Documents registrar: Thomas Fischer

Wiesenweg 22, D-94405 Landau/Isar

* GB Garden pump - F Pomepa de jardin - J Poma por giridino - UKWAWuprump - Z Stildgirdispump - CZ Bestonka pumppa - SK Zredanid Prosado - NL Timpomp - E Bombe de jardin - FW Putharapumpura - SLO Vitrna čerpina - H Kort skratytu - RC Pompa de giridin - GR Avtiva kryou - P Bombe de jardin - HRB/HW Vitrna pumppa - RS Bistlonika pumppa - PL Pompa sgrodowa - TR Bimpa pompas - RUS Cadravo-ogorodni poliovnočný nascos - EE Aéiopmp - LV Dazra sikrits - LT Sode slurlys - BG Grahinova nota na. UKR Coadioni nares: MK Pykva za građina - NO Hégeriopmpa: ISGARVelnstelmi

EH 02/2021 (01)