Hatco GloRay GRSS4818 - Food Warmers

GloRay GRSS4818 - Food Warmers Hatco - Free user manual and instructions

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Product Type Stone-top table food warmer
Brand Hatco
Model GloRay GRSS4818
Dimensions (W x D x H) 1220 mm x 457 mm x 159 mm (48" x 18" x 6.25")
Weight 20 kg (45 lb)
Power Supply 120 V, 1270 W, 10.6 A (NEMA 5-15P plug)
Surface Material Artificial stone
Temperature Range Adjustable by thermostat (max 93 °C / 200 °F for built-in models)
Control Type Rotary mechanical thermostat
Switch Illuminated On/Off
Cord Length 1.83 m (6 ft)
Intended Use Holding preheated food warm
Minimum Ambient Temperature 21 °C (70 °F)
Safe Distance from Walls 25 mm (1") minimum
Cleaning Soft non-abrasive cloth; food surface sanitizer
Stone Surface Maintenance Mild cleaner; abrasive pad for stubborn stains
Safety Grounding required; do not immerse; burn hazard
Spare Parts Hatco genuine parts only (contact customer service)
Warranty 1 year parts and labor
Repairability No user-serviceable parts; contact a professional

Frequently Asked Questions - GloRay GRSS4818 Hatco

How to use the Hatco GRSS4818 food warmer?
Clean and sanitize the surface, plug into a grounded outlet, turn the switch to On, set the thermostat to desired level, wait 30 minutes for preheating, then place preheated food.
What are the burn risks?
Some exterior surfaces become hot. Touch with caution. Use protective gloves if necessary. Read safety instructions.
How to clean the stone surface?
Use a soft non-abrasive cloth with an approved food surface sanitizer. For stubborn stains, use a mild abrasive pad and cleanser like Ajax or Comet. Do not use steel wool.
What if the unit does not heat enough?
Check that the unit is plugged in and turned on. Increase thermostat setting. Avoid drafts (air conditioning, fans). If problem persists, contact Hatco service.
What is the maximum weight capacity of the plate?
The plate can support up to 23 kg (50 lb) with max deflection of 4 mm, 45 kg (100 lb) with 6 mm. Above 68 kg (150 lb), warranty voided. Distribute weight evenly.
How to install the 102 mm (4") legs?
Turn the unit over on a protected surface, remove the base, remove rubber feet, insert new legs and secure with nuts, then reassemble base. Use a 5/8" wrench for leveling.
Can I use an extension cord?
No, using an extension cord is not recommended. Plug directly into a suitable outlet. If necessary, contact an electrician.
How to adjust temperature on the remote control box (GRSSB model)?
Turn the thermostat knob clockwise to increase temperature, counterclockwise to decrease. For the ITC digital model, press SET, use arrows to adjust, then press SET to confirm.
Where to find the serial number and voltage?
The rating label is located under the unit for GRSS models, and under the control box for GRSSB and GRSSR models.
What to do in case of malfunction?
Unplug the unit and let it cool. Check fuses and power supply. Refer to troubleshooting guide in manual. If necessary, contact an authorized Hatco repair technician at +1 800-558-0607.

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USER MANUAL GloRay GRSS4818 Hatco

Register Online! (see page 2)

natural_image Technical line drawings of three electronic device components: a flat panel, a circular fan with cable, and a connected control unit (no text or symbols)

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

English = p 2

ADVERTENCIA

Important Owner Information ....2

Introduction......2

Important Safety Information....3

Model Descriptions....4

All Models....4

GRSS Models......4

GRSSR Models 4

GRSSB Models 4

Model Designation....4

Specifications....5

Plug Configurations 5

Electrical Rating Charts....5

Dimensions....7

Installation 9

GRSS and GRSSR Models....9

GRSSB Models 9

Operation 11

General 11

Maintenance 12

General....12

Cleaning 12

Cleaning the Stone Surface 12

Troubleshooting Guide ....13

Options and Accessories....14

Limited Warranty....18

Authorized Parts Distributors......Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label on bottom of GRSS model, bottom of control box on GRSSB and GRSSR models). Please have this information available when calling Hatco for service assistance.

Model No. ____

Serial No. ____

Voltage

Date of Purchase

Register your unit!

Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Parts & Service pull-down menu, and click on "Warranty Registration".

Business 8:00 AM to 5:00 PM

Hours: Central Standard Time (C.S.T.)

(Summer Hours: June to September –

8:00 AM to 5:00 PM C.S.T.

Monday through Thursday

8:00 AM to 2:30 PM C.S.T. Friday)

Telephone: (800) 558-0607; (414) 671-6350

E-mail: partsandservice@hatcocorp.com

Fax: (800) 690-2966 (Parts and Service)

(414) 671-3976 (International)

Hatco GloRay GRSS4818 - Register your unit! - 1

24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607.

Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

The Hatco Glo-Ray ^® Heated Stone Shelf is designed to keep prepared foods hot while blending into your décor. Heated Stone Shelves will keep all foods at optimum serving temperatures without affecting quality. These warmers have a thermostatically-controlled heated base to extend the holding times of most foods.

Glo-Ray Heated Stone Shelves are a product of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and operating instructions for the Glo-Ray Heated Stone Shelf. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of the Glo-Ray Heated Stone Shelf.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Hatco GloRay GRSS4818 - NOTICE - 1

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

  • Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
  • Remote mounted control enclosure must be mounted on a vertical wall and installed in vertical position. Mounting control enclosure in horizontal position may result in collection of liquids and lead to an electric shock.
  • Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
  • DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
  • Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21°C).
  • This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
  • Do not steam clean or use excessive water on unit.
  • Do not pull unit by power cord.
  • Discontinue use if power cord is frayed or worn.
  • Do not attempt to repair or replace a damaged power cord. The cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
  • This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
  • Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD: Locate unit a minimum of 1" (25 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.

Make sure all operators have been instructed on the safe and proper use of the unit.

Make sure food product has been heated to the proper food-safe temperature before placing on the unit. Failure to heat food product properly may result in serious health risks. This unit is for holding preheated food product only.

WARNING

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax 800-690-2966; or International fax 414-671-3976.

CAUTION

BURN HAZARD: Some exterior surfaces on the unit will get hot. Use caution when touching these areas.

Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

Do not operate built-in models without the trim mounting ring and the control box mounted properly as described in the installation instructions.

The National Sanitation Foundation (NSF) requires that units over 36" (914 mm) in width or weighing more than "80 lbs. (36 kg) either be sealed to or raised above the installation surface. If unit cannot be sealed at the point of use, 4" (102 mm) legs are included to allow for proper cleaning access below unit.

Make sure to clean and sanitize stone surface properly after deep cleaning the surface using abrasives and before placing food product on unit.

NOTICE

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact the manufacturer of the countertop material for application information.

Built-in units must not have a setpoint temperature higher than 200^ F ( 93^ C). Temperatures exceeding 200^ F ( 93^ C) will damage unit and void warranty.

Do not modify wiring or cut thermostat capillary on control box to increase remote mounting distance. Cutting thermostat capillary will cause unit to overheat and may damage unit as well as surrounding countertop.

Do not lay unit on the side with the control panel. Damage to unit could occur.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not drag or slide unit when moving or installing. Carefully lift unit to prevent the rubber feet from tearing off.

If weight on shelf exceeds 50 lbs. (23 kg), a deflection up to 5/32" (4 mm) is possible. If weight on shelf exceeds 100 lbs. (45 kg), a deflection of 1/4" (6 mm) is possible. Shelf is not guaranteed if weight on shelf exceeds 150 lbs. (68 kg). All weight must be distributed evenly across entire shelf.

All Models

All Hatco Glo-Ray ^® Heated Stone Shelves are ideal for pass through areas, buffet lines, and as hors d'oeuvre displays. The unique Heated Stone Shelf is constructed of a simulated stone solid surface and is available in several colors. Standard equipment includes an illuminated power ON/OFF switch, a thermostatically-controlled heated stone top, and painted steel base.

GRSS Models

The GRSS Heated Stone Shelf is a portable shelf with an attached 6' (1829 mm) cord and plug. The portable unit is available in six models: GRSS-2418, GRSS-3018, GRSS-3618, GRSS-4818, GRSS-6018, and GRSS-7218.

Hatco GloRay GRSS4818 - GRSS Models - 1

natural_image Line drawing of a flat electronic device with ports and connectors (no text or symbols)

Model GRSS

GRSSR Models

The GRSSR Heated Stone Shelf is a portable round shelf with an attached 6' (1829 mm) cord and plug. The portable unit is available in three models: GRSSR-16, GRSSR-18 and GRSSR-20.

Hatco GloRay GRSS4818 - GRSSR Models - 1

natural_image Line drawing of a circular mechanical device with attached lever and base (no text or symbols)

Model GRSSR

GRSSB Models

The GRSSB Heated Stone Shelf is a built-in unit that is equipped with an attached trim mounting ring. The unit includes a remote control box that is attached with 3' (914 mm) of conduit. A 6' (1829 mm) power cord with plug connects the remote control box to the power source.

The built-in units are available in six models: GRSSB-2418, GRSSB-3018, GRSSB-3618, GRSSB-4818, GRSSB-6018, and GRSSB-7218.

Hatco GloRay GRSS4818 - GRSSB Models - 1

natural_image Technical line drawing of a solar panel installation with connected components (no text or symbols)

Model GRSSB

NOTE: Refer to the OPTIONS AND ACCESSORIES section in this manual for the available options and accessories.

MODEL DESIGNATION

Hatco GloRay GRSS4818 - MODEL DESIGNATION - 1

text_image G R S S X - X X X X Glo-Ray Heated Shelf Stone Depth of Shelf Width/Diameter of Shelf Model Distinction None = Portable Rectangular R = Portable Round B = Built-In Rectangular

Plug Configuration

Units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the applications.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

NOTE: Specification label on bottom of GRSS model, bottom of control box on GRSSB and GRSSR models. See label for serial number and verification of unit electrical information.

Hatco GloRay GRSS4818 - WARNING - 1

text_image NEMA 5-15P NEMA 5-20P CEE 7/7 Schuko BS-1363

Plug Configurations
NOTE: Receptacle not supplied by Hatco.

Electrical Rating Chart — GRSS Models

Model Voltage Watts Amps Plug Configuration Shipping Weight
GRSS-2418 120 635 5.3 NEMA 5-15P 27 lbs. (12 kg)
220–230 (CE) 534–583 2.4–2.5 CEE 7/7 Schuko 27 lbs. (12 kg)
230–240 (CE) 583–635 2.5–2.6 BS-136327 lbs. (12 kg)
GRSS-3018 120 780 6.5 NEMA 5-15P 30 lbs. (14 kg)
220–230 (CE) 655–716 3.0–3.1 CEE 7/7 Schuko 30 lbs. (14 kg)
230–240 (CE) 716–780 3.1–3.3 BS-136330 lbs. (14 kg)
GRSS-3618 120 930 7.8 NEMA 5-15P 35 lbs. (16 kg)
220–230 (CE) 782–854 3.6–3.7 CEE 7/7 Schuko 35 lbs. (16 kg)
230–240 (CE) 854–930 3.7–3.9 BS-136335 lbs. (16 kg)
GRSS-4818120127010.6NEMA 5-15P45 lbs. (20 kg)
220–230 (CE)1068–11664.8–5.0 CEE 7/7 Schuko 45 lbs. (20 kg)
230–240 (CE)1166–12705.0–5.2BS-136345 lbs. (20 kg)
GRSS-6018120156013.0NEMA 5-20P56 lbs. (25 kg)
220–230 (CE)1310–14326.0–6.2 CEE 7/7 Schuko 56 lbs. (25 kg)
230–240 (CE)1432–15606.2–6.6BS-136356 lbs. (25 kg)
GRSS-7218120186015.6NEMA 5-20P68 lbs. (31 kg)
220–230 (CE)1564–17087.2–7.4 CEE 7/7 Schuko 68 lbs. (31 kg)
230–240 (CE)1708–18607.4–7.8BS-136368 lbs. (31 kg)

The shaded areas contain electrical information for International models only.

NOTE: Shipping weight includes packaging.

Electrical Rating Chart — GRSSR Models

Model Voltage Watts Amps Plug Configuration Shipping Weight
GRSSR-16120 250 2.1 NEMA 5-15P14 lbs. (6 kg)
100 180 1.8 NEMA 5-15P14 lbs. (6 kg)
220–230 (CE) 190–220 0.8–0.9 CEE 7/7 Schuko14 lbs. (6 kg)
230–240 (CE) 220–250 0.9–1.0BS-136314 lbs. (6 kg)
GRSSR-18120 325 2.7 NEMA 5-15P16 lbs. (7 kg)
100 230 2.3 NEMA 5-15P16 lbs. (7 kg)
220–230 (CE) 265–295 1.2–1.3 CEE 7/7 Schuko16 lbs. (7 kg)
230–240 (CE) 295–325 1.3–1.4BS-136316 lbs. (7 kg)
GRSSR-20120 400 3.3 NEMA 5-20P18 lbs. (8 kg)
100 270 2.7 NEMA 5-15P18 lbs. (8 kg)
220–230 (CE) 330–370 1.5–1.6 CEE 7/7 Schuko18 lbs. (8 kg)
230–240 (CE) 370–400 1.6–1.7BS-136318 lbs. (8 kg)

Electrical Rating Chart — GRSSB Models

Model Voltage Watts Amps Plug Configuration Shipping Weight
GRSSB-2418 120 635 5.3 NEMA 5-15P 30 lbs. (14 kg)
220–230 (CE) 534–583 2.4–2.5 CEE 7/7 Schuko30 lbs. (14 kg)
230–240 (CE) 583–635 2.5–2.6 BS-136330 lbs. (14 kg)
GRSSB-3018 120 780 6.5 NEMA 5-15P 35 lbs. (16 kg)
220–230 (CE) 655–716 3.0–3.1 CEE 7/7 Schuko35 lbs. (16 kg)
230–240 (CE) 716–780 3.1–3.3 BS-136335 lbs. (16 kg)
GRSSB-3618 120 930 7.8 NEMA 5-15P 40 lbs. (18 kg)
220–230 (CE) 782–854 3.6–3.7 CEE 7/7 Schuko40 lbs. (18 kg)
230–240 (CE) 854–930 3.7–3.9 BS-136340 lbs. (18 kg)
GRSSB-4818120127010.6NEMA 5-15P51 lbs. (23 kg)
220–230 (CE)1068–11664.8–5.0CEE 7/7 Schuko51 lbs. (23 kg)
230–240 (CE)1166–12705.0–5.2BS-136351 lbs. (23 kg)
GRSSB-6018120156013.0NEMA 5-20P56 lbs. (25 kg)
220–230 (CE)1310–14326.0–6.2CEE 7/7 Schuko56 lbs. (25 kg)
230–240 (CE)1432–15606.2–6.6BS-136356 lbs. (25 kg)
GRSSB-7218120186015.6NEMA 5-20P70 lbs. (32 kg)
220–230 (CE)1564–17087.2–7.4CEE 7/7 Schuko70 lbs. (32 kg)
230–240 (CE)1708–18607.4–7.8BS-136370 lbs. (32 kg)

The shaded areas contain electrical information for International models only.
NOTE: Shipping weight includes packaging.

Dimensions — GRSS Series

Model Width(A)Depth(B)Height(C)FootprintWidth (D)FootprintDepth (E)
GRSS-241824"(610 mm)18"(457 mm)2-1/2"(64 mm)19-3/4"(502 mm)
GRSS-301830"(762 mm)18"(457 mm)2-1/2"(64 mm)25-3/4"(654 mm)
GRSS-361836"(914 mm)18"(457 mm)2-1/2"(64 mm)31-3/4"(806 mm)
GRSS-4818*48"(1220 mm)18"(457 mm)6-1/4"(159 mm)42-3/4"(1086 mm)
GRSS-6018*60"(1524 mm)18"(457 mm)6-1/4"(159 mm)54-3/4"(1391 mm)
GRSS-7218*72"(1828 mm)18"(457 mm)6-1/4"(159 mm)66-3/4"(1695 mm)

* Height includes 4" (102 mm) legs.

Hatco GloRay GRSS4818 - WARNING - 2

text_image A C D

Front View Side View

Hatco GloRay GRSS4818 - WARNING - 3

text_image B E

Dimensions—GRSS Model

Dimensions — GRSSR Models

ModelDiameter (A)Height (B)
GRSSR-1616" (406 mm)2-5/8" (67 mm)
GRSSR-1818" (457 mm)2-5/8" (67 mm)
GRSSR-2020" (508 mm)2-5/8" (67 mm)

Hatco GloRay GRSS4818 - WARNING - 4

text_image A Top View Side View B

Dimensions—GRSSR Model

Dimensions — GRSSB Models

ModelWidth (A)Depth (B)Height (C)
GRSSB-241825-5/8" (651 mm)19-5/8" (498 mm)2-1/4" (57 mm)
GRSSB-301831-5/8" (803 mm)19-5/8" (498 mm)2-1/4" (57 mm)
GRSSB-361837-5/8" (956 mm)19-5/8" (498 mm)2-1/4" (57 mm)
GRSSB-481849-5/8" (1260 mm)19-5/8" (498 mm)2-1/4" (57 mm)
GRSSB-601861-5/8" (1565 mm)19-5/8" (498 mm)2-1/4" (57 mm)
GRSSB-721873-5/8" (1870 mm)19-5/8" (498 mm)2-1/4" (57 mm)
Width (D)Depth (E)Height (F)
Remote Box (Standard)7" (178 mm)3" (76 mm)3-1/4" (83 mm)

NOTE: See the OPTIONS AND ACCESSORIES section for dimension information for flush-style remote mounted control enclosures.

NOTICE

Refer to the INSTALLATION section of this manual for actual countertop cutout dimensions.

Hatco GloRay GRSS4818 - NOTICE - 1

text_image A C E D F

Front View

Hatco GloRay GRSS4818 - NOTICE - 2
Side View
Dimensions—GRSSB Model

General

Use the following procedures to install the GRSS, GRSSR, and GRSSB units.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate the unit indoors where the ambient air temperature is a minimum of 70^ F ( 21^ C).

FIRE HAZARD: Locate unit a minimum of 1" (25 mm) from combustible walls and materials. If safe distances are not maintained, combustion or discoloration could occur.

CAUTION

Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

NOTICE

The National Sanitation Foundation (NSF) requires that units over 36" (914 mm) in width or weighing more than 80 lbs. (36 kg) either be sealed to or raised above the installation surface. If unit cannot be sealed at the point of use, 4" (102 mm) legs are included to allow for proper cleaning access below unit.

Do not lay unit on the side with the control panel. Damage to unit could occur.

GRSS and GRSSR Models

  1. Remove the unit from the box.

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

  1. Remove tape and protective packaging from all surfaces of unit.

NOTE: If 4" (102 mm) legs are required, refer to the OPTIONS AND ACCESSORIES section in this manual for installation instructions. 4" legs are included with models greater than 36" (914 mm) in width.

  1. Place the unit in the desired location.

  2. Locate the unit in an area where the ambient air temperature is constant and a minimum of 70^ (21°C). Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods and air conditioning ducts).

  3. Make sure the unit is at the proper counter height in an area convenient for use.
  4. Make sure the countertop is level and strong enough to support the weight of the unit and food product.
  5. Make sure all the feet on the bottom of the unit are positioned securely on the countertop.

  6. Install any accessories that came with the unit. Refer to the OPTIONS AND ACCESSORIES section for details.

GRSSB Models

  1. Remove the unit from the box.

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

  1. Remove tape and protective packaging from all surfaces of unit.

NOTICE

Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact the manufacturer of the countertop material for application information.

  1. Prepare the countertop opening. Refer to the "GRSSB Countertop Cutout Chart" in this section for recommended countertop cutout dimensions.
  2. Apply a bead of National Sanitation Foundation (NSF)-approved sealant on the top edge of the countertop cutout and the underside of the trim mounting ring. The sealant must be rated for use at a minimum temperature of 250^ F ( 121^ C).
  3. Place the unit into the countertop opening.
  4. Remove any excess sealant.
  5. Locate the remote control box assembly in an area that is convenient for operation. If desired or necessary, the control box can be mounted in a semi-remote location.
  6. Remove the control box from the bottom of the unit.
  7. If necessary, remove the end brackets from the control box, rotate/reposition, and re-secure to the control box.
  8. The control box can be panel, surface, or under counter mounted.
  9. The distance the control box can be mounted from the unit is determined by the 36" (914 mm) conduit. Do not pull the conduit tight to increase the mounting distance. The conduit should have some slack after the control box is mounted.

NOTE: The remote control box should be mounted using screws with a 1/4" (6 mm) minimum diameter screw head inserted through the keyholes located on the mounting brackets. The remote control box is to be readily removable—not permanently mounted.

Hatco GloRay GRSS4818 - NOTICE - 1

text_image Panel Surface Under Counter 7-1/4" (184 mm) 7" (178 mm) 3-1/4" (83 mm) 3" (76 mm)

Control Box Mounting Options

...continued

NOTICE

Do not modify wiring or cut thermostat capillary on control box to increase remote mounting distance. Cutting thermostat capillary will cause unit to overheat and may damage unit as well as surrounding countertop.

  1. Once all components are secured, proceed to the OPERATION section.

NOTE: A 6' (1829 mm) cord is supplied with this unit; any excess cord should be routed neatly so it does not hang down.

GRSSB Built-In Installation
Hatco GloRay GRSS4818 - NOTICE - 1

text_image Trim Mounting Ring Countertop Apply a bead of NSF-approved sealant between the countertop material and trim mounting ring. Sealant must be rated for use at a minimum temperature of 250° F (121° C).

GRSSB Built-In Installation

GRSSB Countertop Cutout Chart
Model Width Depth
GRSSB-2418 24-5/8" (625 mm) – 24-7/8" (632 mm)18-5/8" (473 mm) – 18-7/8" (479 mm)
GRSSB-3018 30-5/8" (778 mm) – 30-7/8" (784 mm)18-5/8" (473 mm) – 18-7/8" (479 mm)
GRSSB-3618 36-5/8" (930 mm) – 36-7/8" (937 mm)18-5/8" (473 mm) – 18-7/8" (479 mm)
GRSSB-4818 48-5/8" (1235 mm) – 48-7/8" (1241 mm)18-5/8" (473 mm) – 18-7/8" (479 mm)
GRSSB-6018 60-5/8" (1540 mm) – 60-7/8" (1546 mm)18-5/8" (473 mm) – 18-7/8" (479 mm)
GRSSB-7218 72-5/8" (1845 mm) – 72-7/8" (1851 mm)18-5/8" (473 mm) – 18-7/8" (479 mm)

General

Use the following procedure to turn on and operate the GRSS, GRSSR, and GRSSB units.

WARNING

Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

Startup

  1. Clean and sanitize the stone surface using a clean, damp cloth and a sanitizer approved for food contact surfaces.
  2. Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See SPECIFICATIONS section in this manual for details.
  3. Move the Power ON/OFF (I/O) switch to the ON (I) position.

CAUTION

BURN HAZARD: Some exterior surfaces on the unit will get hot. Use caution when touching these areas.

  1. Turn the temperature control to the desired temperature setting.

- Turning the temperature control knob clockwise will increase the temperature setting. Turning the temperature control knob counterclockwise will decrease the temperature setting.

  1. Allow the unit 30 minutes to reach operating temperature.

NOTE: Refer to the OPTIONS AND ACCESSORIES section for installation and operation information for GRSSB units equipped with a flush-style remote mounted control panel.

NOTICE

If weight on shelf exceeds 50 lbs. (23 kg), a deflection up to 5/32" (4 mm) is possible. If weight on shelf exceeds 100 lbs. (45 kg), a deflection of 1/4" (6 mm) is possible. Shelf is not guaranteed if weight on shelf exceeds 150 lbs. (68 kg). All weight must be distributed evenly across entire shelf.

Hatco GloRay GRSS4818 - NOTICE - 1

text_image Power ON/OFF Switch OFF O ON I LOW HIGH Temperature Control GLO-RAY® HEATED SHELF HATCO CORPORATION MILWAUKEE, WI U.S.A.

Standard Control Panel—GRSS Model

General

Hatco Glo-Ray ^® Heated Stone Shelves are designed for maximum durability and performance, with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

  • Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
  • DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
  • This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
  • Do not steam clean or use excessive water on unit.
  • Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax 800-690-2966; or International fax 414-671-3976.

Cleaning

To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.

NOTICE

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

  1. Before turning on the unit each day, clean and sanitize the stone surfaces using a clean, damp cloth and a sanitizer approved for food contact surfaces. If additional cleaning is necessary, refer to the "Cleaning the Stone Surface" information in this section.
  2. At the end of each day:

a. Turn off the unit and allow to cool.
b. Wipe down all metal surfaces using a clean, damp, non-abrasive cloth.
c. Clean and sanitize the stone surfaces using a clean, damp cloth and a sanitizer approved for food contact surfaces. If additional cleaning is necessary, refer to the "Cleaning the Stone Surface" information in this section.

NOTE: To correct inconsistent staining and discoloration, refer to the "Cleaning the Stone Surface" information in this section.

d. Wipe dry with a clean, non-abrasive cloth.

Cleaning the Stone Surface

Proper use of the products listed below will not damage the stone surface (follow the directions on the product labels).

NOTE: Stone surfaces are a simulated stone solid surface.

CAUTION

Make sure to clean and sanitize stone surface properly after deep cleaning the surface using abrasives and before placing food product on unit.

Hard to Remove Stains

For hard-to-remove stains, use the supplied abrasive pad along with an abrasive cleaner such as Ajax, Comet, Bon Ami, or Bar Keeper's Friend. Additional abrasive pads are available from Hatco (P/N 04.39.049.00). NOTICE: Use supplied abrasive pad on stone surface only.

NOTE: Do not use steel wool or metal scouring pads.

Mineral Based Stains

For a mineral-based stain, cleaners designed to remove iron or rust are recommended and should not harm the stone surface.

Scratches

For scratches, use sandpaper starting with the coarsest grit and going to finest grit until the scratch disappears. Blend area in with the supplied abrasive pad.

WARNING

This unit must be serviced by trained and qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom ProbableCause Corrective Action
Unit too hot. Temperature controlset too high. Change the temperature setting to a lower setting.
Unit plugged into incorrect power supply. Verify with qualified personnel that power supply matches unit specification.
Temperature control defective. Contact Authorized Service Agent or Hatco for assistance.
Unit not hot enough. Temperaturecontrol set too low. Change the temperature setting to a higher setting.
Location of unit is susceptible to air currents (air conditioning ducts or exhaust fans).Block air currents or relocate unit.
Unit not working at all. Unit not plugged in. Plug unit into proper power supply.
Stone surface material is stained, discolored, or has inconsistent staining/discoloration.Stone surface is not being cleaned properly.Clean surface using the “Cleaning the Stone Surface” information in the MAINTENANCE section of this manual. If these methods fail to produce acceptable results, contact Hatco for assistance.
Shelf is flexing.Excessive weight on shelf.Distribute weight evenly on entire shelf. If weight on the shelf exceeds 50 lbs. (23 kg), a deflection up to 5/32" (4 mm) is possible. If weight on the shelf exceeds 100 lbs. (45 kg), a deflection of 1/4" (6 mm) is possible. The shelf is not guaranteed if weight on shelf exceeds 150 lbs. (68 kg).

4" Adjustable Legs (GRSS Models only)

Use the following procedure to install 4" (102 mm) adjustable legs in place of the rubber feet on a GRSS unit.

NOTE: 4" (102 mm) legs are included with models greater than 36" (914 mm) in width.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

NOTICE

Do not lay unit on the side with the control panel. Damage to unit could occur.

  1. Turn off the unit, unplug the power cord, and allow the unit to cool.
  2. Carefully turn the unit upside down and lay it on a flat surface. Make sure to cover the surface with something to prevent scratching.
  3. Remove and save the base screws that secure the base to the stone shelf assembly. There are ten screws — two at the control panel and eight around the sides of the unit.

Hatco GloRay GRSS4818 - NOTICE - 1

text_image Base Base Screw Glass Shelf Assembly

Removing the Base

  1. Lift the base off of the stone shelf assembly.
  2. At each corner of the base, remove the foot screw and shoulder washer to remove the rubber foot.

Hatco GloRay GRSS4818 - NOTICE - 2

text_image Rubber Foot Shoulder Washer Foot Screw 4" Leg Nut

Installing the 4" (102 mm) Legs

  1. At each corner of the base, insert a 4" (102 mm) leg through the bottom of the base. Place a nut on the leg stem inside the base and tighten securely.
  2. Reassemble the base to the stone shelf assembly.

NOTE: The feet on the 4" (102 mm) legs are adjustable for leveling the unit. Use a 5/8" (16 mm) open-end wrench to make leveling adjustments once the unit is placed in its final position.

Cutting Board (GRSSR Models only)

The cutting board comes equipped with rubber feet on the bottom to center it on the unit.

The cutting board is made of the same material as the heated stone surface and is available in the same colors.

Hatco GloRay GRSS4818 - Cutting Board (GRSSR Models only) - 1

natural_image Simple line drawing of a rectangular object with a textured surface and rounded edges, resembling a tray or cushion (no text or symbols)

Cutting Board

Cutting Board Dimensions

ModelWidth (A)Depth (B)
GRSSR-1617" (432 mm)11-3/4" (298 mm)
GRSSR-1819" (483 mm)13-3/4" (349 mm)
GRSSR-2021" (533 mm)15-3/4" (400 mm)

Hatco GloRay GRSS4818 - Cutting Board (GRSSR Models only) - 2

text_image A B

Cutting Board Dimensions

Risers (GRSSR Models only)

Steel risers are available to increase the height of GRSSR units. They are available in 3" (76 mm) and 5" (127 mm) heights in several colors and in stainless steel.

To install the riser:

  1. Place the riser in the desired location on the countertop.
  2. Thread the power cord of the GRSSR unit through one of the access holes in the riser.
  3. Set the GRSSR unit inside the riser. Make sure the controls are accessible through the access holes in the riser.

Hatco GloRay GRSS4818 - Risers (GRSSR Models only) - 1

text_image Access Hole

Model GRSSR 5" (127 mm) Riser

Remote Mounted Control Enclosures (GRSSB Models only)

Two flush-style remote mounted control enclosures are available for the GRSSB model — the mechanical Thermostat Control enclosure and the digital Indicating Temperature Control (ITC) enclosure. Both control enclosures are installed using the following procedure.

WARNING

ELECTRIC SHOCK HAZARD: Remote mounted control enclosure must be mounted on a vertical wall and installed in vertical position. Mounting control enclosure in horizontal position may result in collection of liquids and lead to an electric shock.

NOTICE

Install remote mounted control enclosure outside of heat zone. Locating control enclosure inside heat zone will cause control(s) to overheat, malfunction, and fail.

Do not modify wiring or cut thermostat capillary on control box to increase remote mounting distance. Cutting thermostat capillary will cause unit to overheat and may damage unit as well as surrounding countertop.

NOTE: A qualified electrician is recommended for connecting the units to a power source.

  1. Prepare cutout and pre-drill screw holes.
  2. Remove trim cover from control enclosure assembly.
  3. Position control enclosure into opening through the backside.
  4. Secure control enclosure to mounting surface using screws (not supplied).
  5. Connect proper power source to the mounted remote control enclosure.
  6. Reinstall trim cover.

NOTE: Units are equipped with a 36" (914 mm) flexible conduit connecting the control enclosure to the unit.

Power ON/OFF (I/O) Switch

Both flush-style remote mounted control enclosures are equipped with a power ON/OFF (I/O) switch. Move the power ON/OFF (I/O) switch to the ON (I) position to turn on the unit. The indicator light in the switch glows when the unit is on.

Adjusting the Thermostat Control Enclosure

Turn the thermostat control clockwise to increase the temperature setpoint. Turn the thermostat control counterclockwise to decrease the temperature setpoint.

Hatco GloRay GRSS4818 - Adjusting the Thermostat Control Enclosure - 1

text_image Thermostat Control HATCO HATCO CORPORATION MILWAUKEE, WI U.S.A. OFF ON Power ON/OFF Switch

Optional Thermostat Control Enclosure

Hatco GloRay GRSS4818 - Adjusting the Thermostat Control Enclosure - 2

text_image 5-7/8" (149 mm) 6-7/8" (174 mm) 6-3/8" (162 mm) 3-7/8" (98 mm)

IMPORTANT NOTE:

Make sure the installation location provides enough room for electrical connections to the control enclosure.

Indicating Temperature Control (ITC) 4-3/4" (121 mm)
Hatco GloRay GRSS4818 - Adjusting the Thermostat Control Enclosure - 3

text_image Thermostat Enclosure 4" (102 mm) Trim Cover Control Enclosure Mounting Surface

Side View of Installed EnclosureFront

Optional Remote Mounted Control Enclosure Installation Dimensions

Adjusting/Programming the ITC

Units equipped with the ITC will heat up to the setpoint temperature automatically when they are turned on. Use the following procedure to program the setpoint temperature.

NOTICE

Built-in units must not have a setpoint temperature higher than 200^ F ( 93^ C). Temperatures exceeding 200^ F ( 93^ C) will damage unit and void warranty.

NOTE: The temperature shown on the display may be inaccurate when unit temperature is below 130^ F ( 54^ C).

If the programming sequence is interrupted before completing the last step, the changed values will not be accepted into memory.

  1. Press the key once to enter temperature setpoint mode ("SP" will be shown on the display).
  2. Press the kET again to view the current setpoint temperature value.

  3. Press the key or key to select the desired setpoint value. Pressing and holding either of the arrow keys will advance the setpoint change rapidly.

  4. Press the key to complete the programming sequence and enter the value into memory. The display will go blank for two seconds to acknowledge the end of the programming sequence and acceptance of the new temperature value.

Hatco GloRay GRSS4818 - NOTICE - 1

text_image SET Key Up Arrow Key SET TEMPERATURE Down Arrow Key Display HATCO CORPORATION MILWAUKEE, WI U.S.A. OFF ON I

Optional Indicating Temperature Control (ITC) Enclosure
NOTE: After ten seconds of inactivity during the programming process, the controller will exit programming mode automatically and revert back to the original temperature value without accepting the new value.

Handles (GRSS Models only)

Designer black powdercoated rounded stainless steel handles are available for GRSS models.

The handles are field retrofittable and are installed onto each end of the unit using the following procedure.

On each end of the unit:

  1. Remove the three nuts located on the underside of the stone surface support ring.
  2. Align the three holes on the handle with the three studs on the support ring, and position the handle on the studs.
  3. Replace the three nuts onto the studs, and tighten securely.

Hatco GloRay GRSS4818 - Handles (GRSS Models only) - 1

text_image Support Ring Stud Handle Nut

Handle Installation

Recessed Top for GRSSB Models

An optional recessed top is available for GRSSB models. Units with a recessed top allows the heated surface to sit lower than countertop surface.

1. PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.

Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:

Conveyor Toaster Elements (metal sheathed)

Drawer Warmer Elements (metal sheathed)

Drawer Warmer Drawer Rollers and Slides

Strip Heater Elements (metal sheathed)

Display Warmer Elements (metal sheathed air heating)

Holding Cabinet Elements (metal sheathed air heating)

Heated Well Elements — HWB Series (metal sheathed)

b) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:

3CS and FR Tanks

c) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:

Electric Booster Heater Tanks

Gas Booster Heater Tanks

d) Ninety (90) Day Parts-Only Warranty:

Replacement Parts

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT.

Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES

Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

natural_image Line drawing of a flat-screen electronic device with ports and an external power outlet (no text or symbols)

Modèle GRSS

Modèles GRSSR

natural_image Line drawing of a circular mechanical device with attached components (no text or symbols)

Modèle GRSSR

Modèles GRSSB

natural_image Technical line drawing of a solar panel installation with connected components (no text or symbols)

Modèle GRSSB

Hatco GloRay GRSS4818 - Modèles GRSSB - 1

Dimensions — Séries GRSSB

ModèleLargeur (A)Profonduer (B)Hauteur (C)
GRSSB-2418651 mm(25-5/8")498 mm(19-5/8")57 mm(2-1/4")
GRSSB-3018803 mm(31-5/8")498 mm(19-5/8")57 mm(2-1/4")
GRSSB-3618956 mm(37-5/8")498 mm(19-5/8")57 mm(2-1/4")
GRSSB-48181260 mm(49-5/8")498 mm(19-5/8")57 mm(2-1/4")
GRSSB-60181565 mm(61-5/8")498 mm(19-5/8")57 mm(2-1/4")
GRSSB-72181870 mm(73-5/8")498 mm(19-5/8")57 mm(2-1/4")
text_image A C D E F
natural_image Simple line drawing of a rectangular plate with a textured center and rounded edges (no text or symbols)

Planche à découper

text_image 5-7/8" (149 mm) 6-7/8" (174 mm) 6-3/8" (162 mm) 3-7/8" (98 mm)

REMARQUE IMPORTANTE :

1. GARANTIE DU PRODUIT

Industrial Electric Commercial Parts & Service, Inc. Huntington Beach 714-379-7100

Chapman Appl. Service San Diego 619-298-7106

P & D Appliance Commercial Parts & Service, Inc. S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair Jacksonville 904-725-7800

3Wire Nass Service Co., Inc. Orlando 407-425-2681

B.G.S.I. Pompano Beach 954-971-0456

Comm. Appliance Service Tampa 813-663-0313

GEORGIA

TWC Services Mableton 770-438-9797

Heritage Service Group Norcross 866-388-9837

Southeastern Rest. Svc. Norcross 770-446-6177

HAWAII

Burney's Comm. Service, Inc. Honolulu 808-848-1466

Food Equip Parts & Service Honolulu 808-847-4871

ILLINOIS

Parts Town Lombard 708-865-7278

Eichenauer Elec. Service Decatur 217-429-4229

Midwest Elec. Appl. Service Elmhurst 630-279-8000

Cone's Repair Service Moline 309-797-5323

INDIANA

GCS Service Indianapolis 317-545-9655

IOWA

Electric Motor Service Co. Davenport 319-323-1823

Goodwin Tucker Group Des Moines 515-262-9308

KENTUCKY

Service Solutions Group Lexington 859-254-8854

Service Solutions Group Louisville 502-451-5411

LOUISIANA

Chandlers Parts & Service Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service Baltimore 410-467-8080

GCS Service Silver Spring 301-585-7550

MASSACHUSETTS

Ace Service Co., Inc. Needham 781-449-4220

MICHIGAN

Bildons Appliance Service Detroit 248-478-3320

Commercial Kitchen Service Bay City 517-893-4561

Midwest Food Equip. Service Grandville 616-261-2000

MINNESOTA

GCS Service Plymouth 800-345-4221

MISSOURI

General Parts Kansas City 816-421-5400 Commercial Kitchen Services St. Louis 314-890-0700

Kaemmerlen Parts & Service St. Louis 314-535-2222

NEBRASKA

Anderson Electric Omaha 402-341-1414

NEVADA

Burney's Commercial Las Vegas 702-736-0006 Hi. Tech Commercial Service N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair Fairfield 973-575-9145

Service Plus Flanders 973-691-6300

NEW YORK

Acme American Repairs, Inc.
Brooklyn 718-456-6544

Alpro Service Co. Brooklyn 718-386-2515

Appliance Installation Buffalo 716-884-7425

Duffy's Equipment Services, Inc. Buffalo 800-836-1014

3Wire Northern Plattsburgh 800-634-5005

Duffy's Equipment Services, Inc. Sauquoit 800-836-1014

J.B. Brady, Inc. Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc. Akron 330-753-6635

Service Solutions Group Cincinnati 513-772-6600

Commercial Parts and Service Columbus 614-221-0057

Electrical Appl. Repair Service Brooklyn Heights 216-459-8700

E. A. Wichman Co. Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc. Oklahoma City 405-235-2184

Krueger, Inc. Oklahoma City 405-528-8883

OREGON

Ron's Service, Inc. Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services Philadelphia 215-627-5401

FAST Comm. Appl. Service Philadelphia 215-288-4800

Appliance Installation & Service Pittsburgh 412-809-0244

K & D Service Co. Harrisburg 717-236-9039 Electric Repair Co. Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co. Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair W. Columbia 803-791-4420

TENNESSEE

Camp Electric Memphis 901-527-7543

TEXAS

GCS Service Fort Worth 800-433-1804

Armstrong Repair Service Houston 713-666-7100

Cooking Equipment Specialist Mesquite 888-866-9276

Refrigerated Specialist, Inc. Mesquite 888-866-9276

Commercial Kitchen Repair Co. San Antonio 210-735-2811

UTAH

La Monica's Rest. Equip. Service Murray 801-263-3221

VIRGINIA

Daubers Norfolk 757-855-4097

Daubers Springfield 703-866-3600

WASHINGTON

3Wire Restaurant Appliance Seattle 800-207-3146

WISCONSIN

A.S.C., Inc. Madison 608-246-3160 A.S.C., Inc. Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service Vancouver 604-433-4484

Key Food Equipment Service Victoria 250-920-4888

MANITOBA

Air Rite, Inc. Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd. Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd. Toronto 416-422-5580

Choquette - CKS, Inc. Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc. Montreal 514-722-2000

Choquette - CKS, Inc. Québec City 418-681-3944

UNITED KINGDOM

Marren Group Northants +44(0)1933 665313

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

(800) 558-0607 (414) 671-6350

Parts and Service Fax (800) 690-2966

International Fax (414) 671-3976

partsandservice@hatcocorp.com

www.hatcocorp.com

Register your unit online!

See IMPORTANT OWNER INFORMATION section for details.

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Product information

Brand : Hatco

Model : GloRay GRSS4818

Category : Food Warmers