DHWBI6 - Food Warmers Hatco - Free user manual and instructions
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| Product Type | Modular insulated dry heat food warmer |
| Brand | Hatco |
| Model | DHWBI6 |
| Dimensions (W x D x H) | 2172 x 600 x 321 mm (85-1/2 x 23-5/8 x 12-11/16 in) |
| Shipping Weight | 114 kg (250 lb) |
| Electrical Supply | 120/208-240 V, 60 Hz, 5760 W, 24 A |
| Plug Configuration | Not applicable (hardwired); other models: NEMA 5-15P, 5-20P, 5-30P, L14-20P |
| Number of Wells | 6 dry heated wells |
| Material | Stainless steel and aluminum |
| Heating Type | Metal sheathed heating element, remote thermostatic control |
| Temperature Range | Adjustable via thermostat (no precise value in manual) |
| Pan Capacity | One large pan, 2 medium, 3 small, 6 extra-small, 2 round 6.6 L or 3 round 3.8 L per well (pans sold separately) |
| Installation | Flush or countertop on non-combustible metal; EZ Lock fastening; minimum 89 mm (3.5 in) clearance below unit for combustible surfaces |
| Control Box | Remote, vertically mounted on wall; cutout dimensions: 668 x 119 mm (26-5/16 x 4-3/4 in) |
| Daily Maintenance | Clean with mild detergent and non-abrasive cloth, after cooling and unplugging |
| Monthly Maintenance | Clean fan blade (remove covers and wing nut) |
| Electrical Safety | Grounding required; do not immerse; do not use to melt ice; turn off and unplug before maintenance |
| Fire Safety | Keep minimum 89 mm (3.5 in) clearance under unit; use foam gasket tape; no flammable cleaner |
| Spare Parts and Repairability | No user-serviceable parts; contact Hatco or authorized repairer (800-558-0607); use only genuine Hatco parts |
| Warranty | 1 year parts and labor (heating element: additional 2 years parts-only warranty); online registration required |
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USER MANUAL DHWBI6 Hatco
Register Online! (see page 2)
Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.
English = 2
ADVERTENCIA
Important Owner Information. 2
Introduction. 2
Important Safety Information 3
Model Description 4
Model Designation 5
Specifications 5
Plug Configurations 5
Electrical Rating Chart. 5
Dimensions 6
Installation. 6
General. 6
Installing the Unit. 7
Countertop Cutout Dimensions 7
Installing a Remote Control Enclosure. 8
Control Enclosure Cutout Dimensions 8
Operation. 9
General 9
Maintenance. 10
General 10
Daily Cleaning 10
Monthly Cleaning. 10
Troubleshooting Guide 11
Options and Accessories 12
Limited Warranty 14
Authorized Parts Distributors Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number (specification label located on the back of the unit), voltage, and purchase date of the unit in the spaces below. Please have this information available when calling Hatco for service assistance.
Model No.
Serial No.
Voltage
Date of Purchase
Register your unit!
- Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Parts & Service pull-down menu, and click on "Warranty Registration".
Business
Hours: 7:00 AM to 5:00 PM Central Standard Time (CST)
(Summer Hours: June to September
7:00 AM to 5:00 PM CST Monday-Thursday
7:00 AM to 4:00 PM CST Friday)
Telephone: 800-558-0607; 414-671-6350
E-mail: partsandservice@hatcocorp.com
24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at www.hatcocorp.com.
INTRODUCTION
Hatco Modular Built-In Dry Heated Wells are specially designed to hold heated foods at safe serving temperatures. Dry wells are available in a variety of pan combinations — all heated with a long-life heating element that is covered by a 2 year part warranty. The metal sheathed heating element is controlled by a remote thermostat. Heat is distributed evenly throughout the heavy gauge stainless steel construction to ensure hot food. The design allows for easy maintenance and durable performance. All units are UL approved and equipped with a remote control enclosure.
Units are equipped with EZ lock mounting hardware. Controls include individual lighted power switches and thermostat controls that retain temperature settings. One year parts and on-site labor warranty is standard.
Hatco Modular Built-In Dry Heated Wells are a product of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.
This manual provides the installation, safety, and operating instructions for the Modular Built-In Dry Heated Wells. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.
Safety information that appears in this manual is identified by the following signal word panels:
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to personal injury.
Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.
WARNING
ELECTRIC SHOCK HAZARD:
- Turn power switch OFF, disconnect unit from power source, and allow unit to cool before performing any maintenance or cleaning.
- DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
- Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21^) and a maximum of 85^ (29^) .
- Remote control enclosure must be mounted on vertical wall and installed in vertical position. Mounting remote control enclosure in horizontal position may result in collection of liquids and lead to electric shock.
- Do not use unit to melt or hold ice. Doing so may cause condensation, creating an electrical hazard and causing personal injury and/or damage to unit. Damage caused by condensation is not covered by warranty.
- Do not clean unit when it is energized or hot.
- This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
- This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
- Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.
FIRE HAZARD:
- Install unit with a minimum of 3 - 1 / 2'' (89 mm) of sp from bottom of unit to all combustible sur (102 mm) of space from bottom of unit to all noncombustible surfaces. If safe distances are not maintained combustion could occur.
- Unit must be installed using ribbon putty gasket between the unit and the installation surface per installation instructions (refer to the Installation section of this manual).
- Do not use flammable cleaning solutions to clean this unit.
This unit must be installed by qualified, trained installers. Installation must conform to all local electrical codes. Check with local electrical inspectors for proper procedures and codes.
This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from unit. Make sure all operators have been instructed on the safe and proper use of unit.
Make sure food product has been heated to the proper food-safe temperature before placing in the unit. Failure to heat food product properly may result in serious health risks. This unit is for holding pre-heated food product only.
WARNING
Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.
This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.
CAUTION
BURN HAZARD:
- Some exterior surfaces on unit will get hot. Use caution when touching these areas.
DO NOT clean unit while it contains any food product. Remove food product and allow unit to cool completely before cleaning.
Locate unit at proper counter height in an area that is convenient for use. The location should be strong enough to support the weight of unit and contents.
NOTICE
Units are voltage-specific. Refer to specification label for electrical requirements before beginning installation.
Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.
Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to unit.
Unit is designed and recommended for use in or on metallic countertops. Damage to any countertop material is not covered under the Hatco warranty. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 200^ (93^) .
Do not use steel wool or metal scouring pad for cleaning. Steel wool will scratch the finish.
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.
Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit. Damage caused by chemicals is not covered by warranty.
Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/woods, air conditioning ducts, and exterior doors).
All Models
All Modular Built-In Dry Heated Well units are reliable and versatile. Each unit has an insulated, stainless steel and aluminized steel housing with a metal sheathed heating element. The heating element is controlled with a thermostatic temperature control and a lighted POWER ON/OFF switch housed in a remote control enclosure. The air heating/circulation system provides a consistent temperature in each well. The remote control enclosure is connected to the unit with a 6^ (1829 mm) flexible conduit assembly. Modular Built-In Dry Heated Wells can come with a power cord or be hardwired directly to a power source for a secure and cord-free serving area.
All models are equipped with EZ locking hardware and designed to be mounted to the topside of a non-combustible countertop. Modular Built-In Dry Heated Wells are designed, manufactured, and tested to maintain safe food holding temperatures.
DHWBI models are capable of holding a variety of pan combinations in each heated well.
One full size pan
- Two 1/2-size pans with adapter bars.
- Three 1/3-size pans with adapter bars.
- Six 1/6-size pans with adapter bars.
- Two 7 quart round pans with adapter top.
- Three 4 quart round pans with adapter top.
Food Pans, Pan Support Bars, and Adapter Tops sold separately (refer to the OPTIONS AND ACCESSORIES section in this manual).
IMPORTANT NOTE
Remote control enclosures must be mounted on the front of the unit to ensure the controls correspond with the correct wells (the front of the unit is the side the conduit enters under the unit). Remote control enclosures cannot be rewired and must be installed in the proper location.
NOTE: Split controls also available. All models for Canada require controls in a single control enclosure.
SPECIFICATIONS
Plug Configurations
Some units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application (not available with split controls). Refer to the OPTIONS AND ACCESSORIES section for more information.
WARNING
ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.
NOTE: Specification label located on side of the unit. See label for serial number and verification of unit electrical information.
NEMA 5-15P
NEMA 5-20P
NEMA 5-30P
NEMA L14-20P
Plug Configurations
NOTE: Receptacle not supplied by Hatco.
Electrical Rating Chart
| Model Voltage Hertz Watts Amps | Plug Configuration (optional) Shipping Weight | ||||
| DHWBI-1 120 60 960 8.0 NEMA 5-15P 48 lbs. (22 kg) | |||||
| DHWBI-2 120 60 1920 16.0 NEMA 5-20P 93 lbs. (42 kg) 120/208-240 60 1920 8.0 NEMA L14-20P 93 lbs. (42 kg) | |||||
| DHWBI-3 120 60 2880 24.0 NEMA 5-30P 133 lbs. (60 kg) 120/208-240 60 2880 16.0 NEMA L14-20P 133 lbs. (60 kg) | |||||
| DHWBI-4 120/208-240 60 3840 16.0 NEMA L14-20P 172 lbs. (78 kg) | |||||
| DHWBI-5 120/208-240 | 60 | 4800 | 24.0 | N/A | 217 lbs. (98 kg) |
| DHWBI-6 120/208-240 | 60 | 5760 | 24.0 | N/A | 250 lbs. (114 kg) |
NOTE: Shipping Weights are estimated.
Dimensions
| Model | Width (A) | Depth (B) * | Height (C) |
| DHWBI-1 | 15-1/2" (394 mm) | 23-5/8" (600 mm) | 12-11/16" (321 mm) |
| DHWBI-2 | 29-1/2" (749 mm) | 23-5/8" (600 mm) | 12-11/16" (321 mm) |
| DHWBI-3 | 43-1/2" (1105 mm) | 23-5/8" (600 mm) | 12-11/16" (321 mm) |
| Model | Width (A) | Depth (B) * | Height (C) |
| DHWBI-4 | 57-1/2" (1461 mm) | 23-5/8" (600 mm) | 12-11/16" (321 mm) |
| DHWBI-5 | 71-1/2" (1816 mm) | 23-5/8" (600 mm) | 12-11/16" (321 mm) |
| DHWBI-6 | 85-1/2" (2172 mm) | 23-5/8" (600 mm) | 12-11/16" (321 mm) |
- Units with over-sized bezel option have a Depth (B) of 27" (686 mm).
Front View
Side View
INSTALLATION
General
Modular Built-In Dry Heated Wells are shipped from the factory with most components assembled and ready for use. Use the following procedures to install the unit.
NOTE: All Modular Built-In Dry Heated Wells require the control enclosure to be remote mounted.
NOTE: Make sure the installation location provides enough room for the remote mounted control enclosure and electrical connections.
WARNING
ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21^) and a maximum of 85^ (29^) .
FIRE HAZARD:
- Install unit with a minimum of 3 - 1 / 2'' (89 mm) of space from bottom of unit to all combustible surfaces or 1'' (102 mm) of space from bottom of unit to all noncombustible surfaces. If safe distances are not maintained combustion could occur.
- Unit must be installed using ribbon putty gasket between the unit and the installation surface per installation instructions.
This unit must be installed by qualified, trained installers. Installation must conform to all local electrical and plumbing codes. Check with local plumbing and electrical inspectors for proper procedures and codes.
CAUTION
Locate unit at proper counter height in an area that is convenient for use. The location should be strong enough to support the weight of unit and contents.
NOTICE
Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to the unit.
Unit is designed and recommended for use in or on metallic countertops. Damage to any countertop material is not covered under the Hatco warranty. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 200^ (93^) .
- Remove the unit from the box.
NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.
- Remove tape and protective packaging from all surfaces of unit.
NOTE: A qualified electrician should connect the unit(s) to a power source.
- Install the unit in the desired location. Refer to the "Installing the Unit" procedure in this section.
- Install the remote control enclosure Refer to the "Installing a Remote Control Enclosure" procedure in this section.
- Provide a catch pan for the overflow drain pipe on the bottom of the unit. DO NOT allow drained liquids to contact the conduit.
- The 3/4'' overflow drain pipe also can be connected to an on-site drain line. Consult a licensed plumber for proper drain installation that conforms to local codes.
NOTE: Liquid will drain only if spilled into well.
Installing the Unit
NOTE: Cut the opening for both the unit and the control enclosure(s) before placing unit into the countertop opening.
- Cut the appropriate opening in the countertop. Refer to the "Countertop Cutout" chart in this section.
- Cut the appropriate opening for the control enclosure(s). Refer to the "Control Enclosure Cutout Dimensions" chart in this section.
- Place ribbon putty gasket around the cutout edge of the countertop. Make sure the ribbon putty gasket overhangs the cutout edge or seal unit with silicone adhesive.
NOTE: A roll of ribbon putty gasket material is supplied with the unit.
Installing Ribbon Putty Gasket
- Place the unit into the countertop opening.
- Using a screwdriver, rotate the unit's EZ locking tabs outward to secure the unit to the underside of the countertop. Rotate as many tabs as needed to secure the unit to the countertop.
EZ Locking Tabs
NOTE: The Hatco EZ locking tabs work on countertops that have a maximum thickness of 3/16" (5 mm). For countertops 3/16"-2" (5-51 mm) thick, use an appropriate number of accessory thick counter adapter brackets (HWB-MNT-REC). Refer to the OPTIONS AND ACCESSORIES section for Adapter Bracket installation information.
- Carefully trim and remove the excess ribbon putty material from around the unit.
- Install the control enclosure(s). Refer to the "Installing a Remote Control Enclosure" procedure in this section.
Countertop Cutout Dimensions
| Model Width (A) Depth (B) | ||
| DHWBI-1 | 14-1/8" - 14-3/8" (359 - 365 mm) | 22-1/4" - 22-1/2" (566 - 571 mm) |
| DHWBI-2 | 28-1/8" - 28-3/8" (715 - 720 mm) | 22-1/4" - 22-1/2" (566 - 571 mm) |
| DHWBI-3 | 42-1/8" - 42-3/8" (1070 - 1076 mm) | 22-1/4" - 22-1/2" (566 - 571 mm) |
| DHWBI-4 | 56-1/8" - 56-3/8" (1426 - 1431 mm) | 22-1/4" - 22-1/2" (566 - 571 mm) |
| DHWBI-5 | 70-1/8" - 70-3/8" (1782 - 1787 mm) | 22-1/4" - 22-1/2" (566 - 571 mm) |
| DHWBI-6 | 84-1/8" - 84-3/8" (2137 - 2143 mm) | 22-1/4" - 22-1/2" (566 - 571 mm) |
Countertop Cutout Dimensions
NOTE: Required minimum clearance below countertop cutout is 16-3/16" (411 mm) when installing around combustible surfaces and 13-11/16" (348 mm) around non-combustible surfaces.
Installing a Remote Control Enclosure
Remote control enclosures must be mounted on the front of the unit to ensure the controls correspond with the correct wells (the front of the unit is the side the conduit enters under the unit). Remote control enclosures cannot be rewired and must be installed in the proper location.
WARNING
ELECTRIC SHOCK HAZARD: Remote control enclosure must be mounted on vertical wall and installed in vertical position. Mounting remote control enclosure in horizontal position may result in collection of liquids and lead to electric shock.
NOTE: A qualified electrician should connect the unit(s) to a power source.
- Cut and drill the appropriate holes in the mounting surface. Refer to the "Control Enclosure Cutout Dimensions" chart below for the cutout dimensions for each control enclosure.
- The cutout depth required for all control enclosures is 6 - 1 / 8'' (153 mm).
- Make sure to have enough space inside the cutout if installing with conduit on the side of the control enclosure.
- For units with two control enclosures: Each enclosure cutout size will be different (see chart below).
-
Remove the trim cover from the control enclosure.
-
Position the control enclosure into the opening through the backside.
-
Secure the control enclosure to the mounting surface using screws (#8 sheet metal screw supplied).
-
Connect the proper power source to the mounted remote control enclosure. Wiring must be fixed a minimum of 4^ (102 mm) from bottom of well(s).
- Apply a 1/4'' (6 mm) bead of NSF-approved silicone sealant where the trim cover will contact the cabinet sur Enclosure Cutout and Screw for more information.
- Reinstall the trim cover on the control enclosure and secure in position using the four trim cover screws. Make sure to embed the trim cover edge into the silicone.
NOTE: Standard UL approved units are equipped with a 72^ (1829 mm) flexible conduit connected to the remote control enclosure.
Control Enclosure Cutout Dimensions
| Model | Opening Dimension Width (A) | Opening Dimension Height (B) | Screw Hole Dimension Width (C) | Screw Hole Dimension Height (D) |
| DHWBI-1 | 6-5/16" (160 mm) | 4-3/4" (119 mm) | 6-9/16" (167 mm) | 2-1/2" (64 mm) |
| DHWBI-2 | 10-5/16" (262 mm) | 4-3/4" (119 mm) | 10-9/16" (269 mm) | 2-1/2" (64 mm) |
| DHWBI-3 | 14-5/16" (364 mm) | 4-3/4" (119 mm) | 14-9/16" (370 mm) | 2-1/2" (64 mm) |
| DHWBI-4 | 18-5/16" (465 mm) | 4-3/4" (119 mm) | 18-9/16" (472 mm) | 2-1/2" (64 mm) |
| DHWBI-5 | 22-5/16" (567 mm) | 4-3/4" (119 mm) | 22-9/16" (573 mm) | 2-1/2" (64 mm) |
| DHWBI-6 | 26-5/16" (668 mm) | 4-3/4" (119 mm) | 26-9/16" (675 mm) | 2-1/2" (64 mm) |
Side View - Control Enclosure
IMPORTANT NOTE:
Make sure the installation location provides enough room for electrical connections to the control enclosure. Follow local and national plumbing and electrical codes.
Control Enclosure Cutout and Screw Hole Dimensions
General
Use the following procedures to operate the Modular Built-In Dry Heated Wells.
WARNING
Read all safety messages in the Important Safety Information section before operating this equipment.
ELECTRIC SHOCK HAZARD: Do not use unit to melt or hold ice. Doing so may cause condensation, creating an electrical hazard and causing personal injury and/or damage to unit. Damage caused by condensation is not covered by warranty.
NOTICE
Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.
Startup
- Prepare the wells for operation.
- Place an empty pan in each well or cover each well with a lid. This step is recommended to speed up pre-heating and reach operating temperature.
- Move the Power I/O (on/off) switch(es) to the I (on) position. The indicator light on each switch glows when it is on.
CAUTION
BURN HAZARD: Some exterior surfaces on the unit will get hot. Use caution when touching these areas.
- Turn the Temperature Control Knob(s) to the desired setting to ensure safe food temperature.
WARNING
Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.
- Allow the unit to preheat for approximately 30 minutes.
Control Enclosure
General
The Hatco Modular Built-In Dry Heated Wells are designed for maximum durability and performance, with minimum maintenance.
WARNING
ELECTRIC SHOCK HAZARD:
- Turn power switch OFF, disconnect unit from power source, and allow unit to cool before performing any maintenance or cleaning.
- DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
- Do not clean unit when it is energized or hot.
- This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
FIRE HAZARD: Do not use flammable cleaning solutions to clean this unit.
This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.
CAUTION
Do not use steel wool or metal scouring pad for cleaning. Steel wool will scratch the finish.
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.
Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit. Damage caused by chemicals is not covered by warranty.
Daily Cleaning
To preserve the finish of the heated well(s), perform the following cleaning procedure daily.
- Move the Power I/O (on/off) switches to the O (off) position and allow the unit to cool.
- Remove and wash any pans and adapters.
- Wipe down the entire unit using a clean cloth or sponge and mild detergent.
- Use a plastic scouring pad to remove any hardened food particles.
- Wipe dry the entire unit using a non-abrasive, dry cloth.
NOTE: If a catch pan is used underneath the drain fitting, make sure the pan is emptied regularly to prevent overflowing.
Monthly Cleaning
To preserve the finish of the heated well(s), perform the following cleaning procedure monthly to remove any debris in the well caused by spills.
- Move the Power I/O (on/off) switches to the O (off) position and allow the unit to cool completely.
- Remove and wash any pans and adapters.
- Remove the fan covers by removing the two Phillips head screws and lifting the two covers out of the well.
- Remove and wash the fan blade by holding the fan blade and unscrewing the wing nut clockwise (the wing nut is reverse-threaded).
- Wipe down the entire unit using a clean cloth or sponge and mild detergent.
- Use a plastic scouring pad to remove any hardened food particles.
- Wipe dry the entire unit using a non-abrasive, dry cloth.
- Reinstall the fan blade and the fan covers.
Monthly Cleaning (Inside View of Well)
WARNING
This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
| Symptom Probable Cause Corrective Action | ||
| Dry Heated Wells not hot enough. | Temperature Control set too low. Adjust Temperature Control to a higher setting. | |
| Heating element not working. Contact Authorized Service Agent or Hatco for assistance. | ||
| Temperature Control not working properly. Contact Authorized Service Agent or Hatco for assistance. | ||
| Voltage supplied is incorrect. | Verify correct voltage is supplied to unit. Low supply voltage will cause improper heating. | |
| Dry Heated Wells too hot. Temperature Control set too high. Adjust Temperature Control to a lower setting. | ||
| Temperature Control not working properly. Contact Authorized Service Agent or Hatco for assistance. | ||
| Voltage supplied is incorrect. | Verify correct voltage is supplied to unit. High supply voltage will cause unit to overheat and may damage the unit. | |
| No heat. Unit turned off. Move the Power I/O (on/off) switches to the I (on) position | ||
| Circuit breaker tripped. Reset circuit breaker. If contact breaker continues to trip, contact Authorized Service Agent or Hatco. | ||
| Temperature Control not working properly. Contact Authorized Service Agent or Hatco for assistance. | ||
| Heating element not working. Contact Authorized Service Agent or Hatco for assistance. | ||
| Power I/O (on/off) switch not working. Contact Authorized Service Agent or Hatco for assistance. | ||
| Temperature control knobs heat wrong well. | Control enclosure installed incorrectly. | Install control enclosure on the front side of the unit. Contact Authorized Service Agent or Hatco for assistance. |
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com and click on Find Service Agent, or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: partsandservice@hatcocorp.com
Pan Support Bars
The following pan support bars are available to divide the Dry Heated Wells into sections for different size pans.
HWBGM12BAR ... 12" (305 mm) Pan Support Bar
HWBGM20BAR ... 20" (508 mm) Pan Support Bar
Pan Support Bars
Adapter Tops
The following adapter tops are available to allow rectangular Dry Heated Wells to hold round pans.
HWB-2-7Q....Adapter to convert DHWBI Series heated wells to hold two 7 quart (7 liter) round pans.
HWB-3-4Q....Adapter to convert DHWBI Series heated wells to hold three 4 quart (4 liter) round pans.
Adapter Tops
Trivets
Stainless steel or nickel-plated trivets are available in various sizes.
TRIVET (1/4)SS.... Quarter-size stainless steel trivet 8-1/2"W 4-1/2"D (216 mm x 114 mm)
TRIVET (1/2)SS.... Half-size stainless steel trivet 10-3/16"W x 7-5/8"D (259 mm x 194 mm)
TRIVETSS. Full size stainless steel trivet 10-1/8"W x 18"D (257 mm x 457 mm)
TRIVET (1/2) Half-size nickel-plated trivet 10-3/16"W x 7-5/8"D (259 mm x 194 mm)
TRIVET. Full size nickel-plated trivet 10-1/8"W x 18"D (257 mm x 457 mm)
Trivets
Over-Sized Bezel
An over-sized bezel is available for all models as a nonretrofittable option. Models with an over-sized bezel match the depth dimensions of a Hatco Refrigerated Drop-In Well.
Food Pans
Stainless steel food pans are available in various sizes.
ST PAN 1/3 ......... Third-size stainless steel pan 12-3/4"W x 6-7/8"D x 2-1/2"H (324 x 175 x 64 mm)
ST PAN 1/2 ......... Half-size stainless steel pan 12-3/4"W x 10-3/8"D x 2-1/2"H (324 x 264 x 64 mm)
ST PAN 2 Full size stainless steel pan at 2 - 1 / 2" (64 mm) deep-12-3/4"W x 20-3/4"D x 2-1/2"H (324 x 527 x 64 mm)
ST PAN 4 Full size stainless steel pan at 4^ (102 mm) deep -12-3/4"W x 20-3/4"D x 4"H (324 x 527 x 102 mm)
4QT-PAN. 4 quart (4 liter) round pan - 6-3/4" dia. x 8" (171 mm dia. x 203 mm)
7QT-PAN.... 7 quart (7 liter) round pan-8-11/16" dia. x 8" (221 mm dia. x 203 mm)
4QT-LID-1 4 quart (4 liter) round, notched lid
7QT-LID-1 7 quart (7 liter) round, notched lid
4QT-LID. 4 quart (4 liter) round, hinged and notched lid
7QT-LID. 7 quart (7 liter) round, hinged and notched lid
Stainless Steel Food Pans
Attached Cord and Plug
An attached cord and plug is available as a factory-installed option for models with a single phase electrical configuration. Use the following procedure to install the control.
- Refer to the "Installing a Remote Control Enclosure" procedure in the INSTALLATION section.
- Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See SPECIFICATIONS section for details.
Adapter Bracket
HWB-MNT-REC
Adapter brackets (8) for installing Dry Heated Wells into noncombustible countertops that are 3/16 - 2 (5-52 mm) thick.
Thick Countertop Adapter Bracket
1.PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Roller and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements—HW and HWB Series
(metal sheathed)
b) Two (2) Year Parts and Labor Warranty: Induction Ranges
c) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:
3CS and FR Tanks
d) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
e) Ninety (90) Day Parts-Only Warranty:
Replacement Parts
THE FOREGOING WARRANTY ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTYES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatcoauthorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.
1. GARANTIE DU PRODUIT
Byassee Equipment Co. Phoenix 602-252-0402
CALIFORNIA
Industrial Electric Commercial Parts & Service, Inc. Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
Commercial Parts & Service, Inc.
S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance Englewood 303-781-5548
FLORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Whaley Foodservice Repair
Orlando 407-757-0851
B.G.S.I.
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663
GEORGIA
TWC Services
Mableton 770-438-9797
Heritage Service Group
Norcross 866-388-9837
Southeastern Rest. Svc.
Norcross 770-446-6177
HAWAII
Burney's Comm. Service, Inc. Honolulu 808-848-1466 Food Equip Parts & Service Honolulu 808-847-4871
ILLINOIS
Parts Town Lombard 708-865-7278 Eichenauer Elec. Service Decatur 217-429-4229 Midwest Elec.Appl. Service Elmhurst 630-279-8000 Cone's Repair Service Moline 309-797-5323
INDIANA
GCS Service
Indianapolis 800-727-8710
IOWA
Goodwin Tucker Group
Des Moines 515-262-9308
KENTUCKY
Service Solutions Group
Lexington 859-254-8854
Service Solutions Group
Louisville 502-451-5411
LOUISIANA
Chandlers Parts & Service
Baton Rouge 225-272-6620
MARYLAND
Electric Motor Service
Baltimore 410-467-8080
GCS Service
Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., Inc.
Needham 781-449-
MICHIGAN
Bildons Appliance Service Detroit 248-478-3320
Commercial Kitchen Service Bay City 989-893-4561
Midwest Food Equip. Service Grandville 616-261-2000
MINNESOTA
GCS Service Minnetonka 800-822-2303 x20365
MISSOURI
General Parts
Kansas City 816-421-5400
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service St. Louis 314-535-2222
NEBRASKA
Anderson Electric Omaha 402-341-1414
NEVADA
Burney's Commercial Las Vegas 702-736-0006
Hi. Tech Commercial Service
N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW YORK
Acme American Repairs, Inc.
Jamaica 718-456-6544
Alpro Service Co.
Maspeth 718-386-2515
Appliance Installation Buffalo 716-884-7425
Duffy's Equipment Services, Inc. Buffalo 800-836-1014 3Wire Northern Plattsburgh 800-634-5005
Duffy's Equipment Services, Inc.
Sauquoit 800-836-1014
J.B. Brady, Inc.
Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc. Akron 330-753-6634
Service Solutions Group
Cincinnati 513-772-6600
Commercial Parts and Service
Columbus 614-221-0057
Electrical Appl. Repair Service
Brooklyn Heights 216-459-8700
E.A.Wichman Co. Toledo 419-385-9121
OKLAHOMA
Hagar Rest, Service, Inc. Oklahoma City 405-235-2184 Krueger, Inc. Oklahoma City 405-528-8883
OREGON
Ron's Service, Inc.
Portland 503-624-0890
PENNSYLVANIA
Elmer Schultz Services Philadelphia 215-627-5401
FAST Comm. Appl. Service Philadelphia 215-288-4800
Appliance Installation & Service
Pittsburgh 412-809-0244
K & D Service Co.
Harrisburg 717-236-9039
Electric Repair Co. Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co. Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair Lexington 803-996-9900
TENNESSEE
Camp Electric Memphis 901-527-7543
TEXAS
GCS Service Fort Worth 800-433-1804
Armstrong Repair Service
Houston 713-666-7100
Cooking Equipment Specialist Mesquite 972-686-6666
Commercial Kitchen Repair Co. San Antonio 210-735-2811
UTAH
La Monica's Rest. Equip. Service Murray 801-263-3221
VIRGINIA
Daubers Norfolk 757-855-4097
Daubers Springfield 703-866-3600
WASHINGTON
3Wire Restaurant Appliance Seattle 800-207-3146
WISCONSIN
A.S.C., Inc. Madison 608-246-3160
A.S.C., Inc.
Milwaukee 414-543-6460
CANADA
ALBERTA
Key Food Equipment Service
Edmonton 780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service
Vancouver 604-433-4484
Key Food Equipment Service Victoria 250-920-4888
MANITOBA
Air Rite, Inc. Winnipeg 204-895-2300
NEW BRUNSWICK
EMR Services, Ltd. Moncton 506-855-4228
ONTARIO
R.G.Henderson Ltd. Toronto 416-422-5580
Choquette - CKS, Inc. Ottawa 613-739-8458
QUEBEC
Choquette - CKS, Inc. Montreal 514-722-2000
Choquette-CKS,Inc.
Quebec City 418-681-3944
UNITED KINGDOM
Marren Group Northants +44(0)1933665313
HATCO CORPORATION
P.O.Box 340500
Milwaukee, WI 53234-0500 U.S.A.
800-558-0607 414-671-6350
partsandservice@hatcocorp.com
www.hatcocorp.com
Register your unit online!
See IMPORTANT OWNER INFORMATION
section for details.
