GloRay GRFSL24 - Food Warmers Hatco - Free user manual and instructions

USER MANUAL GloRay GRFSL24 Hatco

© 2015 Hatco Corporation GLO-RAY

Record the model number, serial number, voltage, andpurchase date of the unit in the spaces below (specification label located on the back of the unit). Please have this information available when calling Hatco for service assistance.Model No. ________________________________________Serial No. ________________________________________Voltage __________________________________________Date of Purchase __________________________________ Register your unit! Completing online warranty registration will prevent delay inobtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Parts & Service pull-down menu, and click on “Warranty Registration”.

on t hat appears i n t

ed by the following signal word panels: WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE is used to address practices not related to personal injury. WARNING NOTICE CAUTION Hatco Glo-Ray Fry Station Foodwarmers are designed toprovide ideal heat patterns with precise temperature control toensure food quality and safety. Pre-focused heat patternsprevent foods from overcooking in the middle or cooling offaround the edges by concentrating higher temperatures to theouter edges of holding surfaces where heat loss is the greatest. Fry Station Foodwarmers maximize food holding and minimizethe risk of food-borne illnesses. Hatco Foodwarmers safelymaintain peak serving temperatures longer without continuingto cook the food.Fry Station Foodwarmers are available with a ceramic heatingelement creating intense heat energy allowing for a greaterworking space between the warmer and the holding surface.Fry Station Foodwarmers are available with or without shatter-resistant incandescent lights to illuminate the warming area.These bulbs have a special coating that guards against injuryand food contamination in the event of breakage.Fry Station Foodwarmers are products of extensive researchand field testing. The materials used were selected formaximum durability, attractive appearance and optimumperformance. Every unit is inspected and tested thoroughlyprior to shipment.BusinessHours: 7:00 AM to 5:00 PM Central Standard Time (CST)(Summer Hours: June to September—7:00 AM to 5:00 PM CST Monday–Thursday7:00 AM to 4:00 PM CST Friday)Telephone: [phone]e-mail: [e-mail]: 800-690-2966 (Parts and Service)414-671-3976 (International)Additional information can be found by visiting our web site atwww.hatcocorp.com. 24 Hour 7 Day Parts and ServiceAssistance available in the United Statesand Canada by calling 800-558-0607. CONTENTSForm No. GRFSM-0815

Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food holding areas. Breakage of light bulbs not specially-coated could result in personal injury and/or food contamination. Make sure all operators have been instructed on the safe and proper use of the unit. This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit. Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature. This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax [phone]; or International fax [phone]. BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas. Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents. Do not place anything on top of unit; doing so may subject personnel to injury or could damage unit. Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates. Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation. Use of abrasive materials will void warranty. Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information. Do not lay unit on the side with the control panel. Damage to unit could occur. Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors). Clean unit daily to avoid malfunctions and maintain sanitary operation. NOTICE CAUTION WARNING ELECTRIC SHOCK HAZARD:

• Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.

• Non-corded units must be installed by a qualified electrician. Installation must conform to all local electrical codes. Installation by unqualified personnel will void unit warranty and may lead to electric shock or burn, as well as damage to unit and/or its surroundings.

• Turn OFF power switch, unplug power cord/turn off power at circuit breaker, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.

• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70°F (21°C).

• This unit is not “jet-proof” construction. Do not use jet- clean spray to clean this unit.

• Do not steam clean or use excessive water on unit.

• Do not pull unit by power cord.

• Discontinue use if power cord is frayed or worn.

• Do not attempt to repair or replace a damaged power cord. Cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.

• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment. FIRE HAZARD:

• Locate unit a minimum of 3″ (76 mm) from combustible walls and materials. If safe distances are not maintained, combustion or discoloration could occur.

• Do not place anything on top of unit. EXPLOSION HAZARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance. WARNING Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.Form No. GRFSM-0815

MODEL DESCRIPTION English MODEL DESIGNATION G R F S C L R - X X Glo-Ray R = UL Recognized No Character = UL Approved Depth of Unit Fry Station C = Ceramic Heating Element No Character = Metal Sheathed Heating Element L = Incandescent Light No Character = No Lights All Models Hatco Glo-Ray Fry Station Foodwarmers are designed with aswing away post mount for easy access to food pans. The unitis controlled with a Power I/O (on/off) Switch.Fry Station Foodwarmers are available with either a metalsheathed or a ceramic heating element. Models containingmetal sheathed heating elements are available with 10" (254 mm), 11" (279 mm), 12" (305 mm), or 13" (330 mm)clearances. Standard clearance is 13" (330 mm). Units with aceramic heating element allow for greater height clearances of16-3/4" (425 mm), 18" (457 mm), or 20" (508 mm). Standard is18" (457 mm).NOTE: Optional infinite control is available only on the followingmodels: GRFS, GRFSL, GRFSR and GRFSLR.NOTE: All optional equipment and clearance heights must bespecified at time of order.GRFSC-18: Glo Ray, Fry Station, Ceramic Element with cord and plugGRFSCL-18: Glo Ray, Fry Station, Ceramic Element,Incandescent Light with cord and plugGRFSCR-18: Glo Ray, Fry Station, Ceramic Element, UL RecognizedGRFSCLR-18: Glo-Ray, Fry Station, Ceramic Element, Incandescent Light, UL RecognizedGRFS-24: Glo Ray, Fry Station with cord and plugGRFSL-24: Glo Ray, Fry Station, Incandescent Light with cord and plugGRFSR-24: Glo Ray, Fry Station, UL RecognizedGRFSLR-24: Glo-Ray, Fry Station, Incandescent Light,UL RecognizedNOTE: UL Recognized units supplied without cord and plug.Supply wires through mounting post. GRFSCL-18 ModelGRFSLR-24 Model

Power I/O(on/off) Switch Power I/O (on/off) SwitchForm No. GRFSM-0815

SPECIFICATIONS English Plug Configurations Corded units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application. ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle. NOTE: The specification label is located on the back of the unit. See label for serial number and verification of unit electrical information. NOTE: Receptacle not supplied by Hatco. WARNING Plug Configurations

CEE 7/7 Schuko AS-3112 BS-1363 Model Voltage Watts Amps Plug Configuration Shipping Weight GRFSC-18 120 750 6.3 NEMA 5-15P 11 lbs. (5 kg) 220 630 2.9 CEE 7/7 Schuko 11 lbs. (5 kg) 240 750 3.1 BS-1363 11 lbs. (5 kg) 220–230 (CE) 630–689 2.9–3.0 CEE 7/7 Schuko 11 lbs. (5 kg) 230–240 (CE) 689–750 3.0–3.1 BS-1363 11 lbs. (5 kg) GRFSCL-18 120 870 7.3 NEMA 5-15P 13 lbs. (6 kg) 220 730 3.3 CEE 7/7 Schuko 13 lbs. (6 kg) 240 870 3.6 BS-1363 13 lbs. (6 kg) 220–230 (CE) 730–799 3.3–3.5 CEE 7/7 Schuko 13 lbs. (6 kg) 230–240 (CE) 799–870 3.5–3.6 BS-1363 13 lbs. (6 kg) GRFSCR-18 * 120 750 6.3 --- 12 lbs. (5 kg) 220 630 2.9 --- 12 lbs. (5 kg) 240 750 3.1 --- 12 lbs. (5 kg) 220–230 (CE) 630–689 2.9–3.0 --- 12 lbs. (5 kg) 230–240 (CE) 689–750 3.0–3.1 --- 12 lbs. (5 kg) GRFSCLR-18 * 120 870 7.3 --- 14 lbs. (6 kg) 220 730 3.3 --- 14 lbs. (6 kg) 240 870 3.6 --- 14 lbs. (6 kg) 220–230 (CE) 730–799 3.3–3.5 --- 14 lbs. (6 kg) 230–240 (CE) 799–870 3.5–3.6 --- 14 lbs. (6 kg) Electrical Rating Chart — GRFSC Series The shaded areas contain electrical information for International models only.

• Fry Holding Station Foodwarmer without cord and plug, UL Recognized. Supply wires through mounting post. NOTE: Shipping weight includes packaging.Form No. GRFSM-0815

English Model Voltage Watts Amps Plug Configuration Shipping Weight GRFS-24 120 500 4.2 NEMA 5-15P 10 lbs. (5 kg) 208 500 2.4 NEMA 6-15P 10 lbs. (5 kg) 220 500 2.3 CEE 7/7 Schuko 10 lbs. (5 kg) 240 500 2.1 BS-1363 10 lbs. (5 kg) 220–230 (CE) 500–547 2.3–2.4 CEE 7/7 Schuko 10 lbs. (5 kg) 230–240 (CE) 459–500 2.0–2.1 BS-1363 10 lbs. (5 kg) GRFSL-24 120 620 5.2 NEMA 5-15P 13 lbs. (6 kg) 220 592 2.7 CEE 7/7 Schuko 13 lbs. (6 kg) 240 608 2.5 BS-1363 13 lbs. (6 kg) 220–230 (CE) 600–656 2.7–2.9 CEE 7/7 Schuko 13 lbs. (6 kg) 230–240 (CE) 569–620 2.5–2.6 BS-1363 13 lbs. (6 kg) GRFSR-24 * 120 500 4.2 --- 10 lbs. (5 kg) 208 500 2.4 --- 10 lbs. (5 kg) 240 500 2.1 --- 10 lbs. (5 kg) 220 500 2.3 --- 10 lbs. (5 kg) 240 500 2.1 --- 10 lbs. (5 kg) 220–230 (CE) 500–547 2.3–2.4 --- 10 lbs. (5 kg) 230–240 (CE) 459–500 2.0–2.1 --- 10 lbs. (5 kg) GRFSLR-24 * 120 620 5.2 --- 13 lbs. (6 kg) 120/208 620 3.4 --- 13 lbs. (6 kg) 120/240 620 3.1 --- 13 lbs. (6 kg) 220 600 2.7 --- 13 lbs. (6 kg) 240 620 2.6 --- 13 lbs. (6 kg) 220–230 (CE) 600–657 2.7–2.9 --- 13 lbs. (6 kg) 230–240 (CE) 569–620 2.5–2.6 --- 13 lbs. (6 kg) SPECIFICATIONS Electrical Rating Chart — GRFS Series The shaded areas contain electrical information for International models only.

• Fry Holding Station Foodwarmer without cord and plug, UL Recognized. Supply wires through mounting post. NOTE: Shipping weight includes packaging.Form No. GRFSM-0815

INSTALLATION English Assembly

1. Remove the top housing and the post mount from the

carton and set parts on a non-scratching surface.

2. Remove all packaging materials from the unit.

3. Position the top housing, element side up, on a non-

4. Secure the mounting post to the top housing.

a. Loosen the screw located near the top of the post mount. b. For non-corded units: Insert UL Recognized wiring through the top end of the post mount. Wires need to be pulled completely through the post mount, exiting out the threaded end of the post mount. c. Slide the post mount onto the top housing and secure by tightening the screw. Securing Mounting Post to Top Housing NOTE: Post mount will rotate slightly on the top housing for proper swing away operation.

5. Mount the unit to the countertop.

a. Drill a 1" (25 mm) diameter hole in the countertop in the desired location. b. Secure the unit using the washers, bolt, and nut provided. Mounting Unit to Countertop

Washer Washer Nut Bolt Countertop Screw Post Mount Top Housing General Hatco Glo-Ray

Fry Station Foodwarmers are shipped with most components installed and ready for operation. The following installation instructions must be performed before operating the unit. ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where the ambient air temperature is a minimum of 70°F (21°C). FIRE HAZARD: Locate unit a minimum of 3″ (76 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur. Locate unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.

1. Remove the unit from the carton.

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

2. Remove tape and protective packaging from all surfaces of

the unit and any accessories. Electrical Information Refer to the appropriate “Electrical Rating Chart” in the SPECIFICATIONS section for unit-specific information. Non-corded units must be installed by a qualified electrician. Installation must conform to all local electrical codes. Installation by unqualified personnel will void unit warranty and may lead to electric shock or burn, as well as damage to unit and/or its surroundings. Install an approved, grounded receptacle to match the plug and cord supplied with the unit, if necessary. CAUTION WARNING WARNINGForm No. GRFSM-0815

OPERATION English General Use the following procedure to operate a Fry Station Foodwarmer. Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.

1. For corded units, plug the unit into a properly grounded

electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.

2. Move the Power I/O (on/off) switch to the “I” (on) position.

3. If equipped, turn the optional infinite control to the desired

setting. NOTE: Optional infinite control is available only on the GRFS, GRFSL, GRFSR, and GRFSLR models.

4. Allow 20–30 minutes for the unit to reach operating

temperature. BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas. WARNING CAUTION Control Panel Power I/O (on/off) Switch Infinite Control (Optional) MAINTENANCE Daily Cleaning To preserve the finish of the unit as well as maintain perfor- mance, it is recommended that the unit be cleaned daily.

1. Turn off unit, unplug the power cord, and allow unit to cool.

2. Wipe all metal surfaces with a damp, non-abrasive cloth.

Stubborn stains may be removed with a good, non- abrasive cleaner. Clean hard to reach areas using a small brush and mild soap.

3. Wipe dry the entire unit using a dry, non-abrasive cloth.

Replacing a Display Light Bulb The display light is an incandescent bulb that illuminates the warming area. This bulb has a special coating to guard against injury and food contamination in the event of breakage.

1. Turn off the unit, unplug the power cord/turn off power at

circuit breaker, and allow unit to cool.

2. Unscrew the light bulb from the unit and replace it with a

new, specially-coated incandescent light bulb. NOTE: Hatco shatter-resistant light bulbs meet NSF standards for food holding and display areas. For 120 V units, use Hatco P/N 02.30.043.00. For 220, 240, 220–230, and 230–240 V units, use Hatco P/N 02.30.058.00. General Glo-Ray Fry Station Foodwarmers are designed for maximum durability and performance with minimum maintenance. ELECTRIC SHOCK HAZARD:

• Turn OFF power switch, unplug power cord/turn off power at circuit breaker, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.

• This unit is not “jet-proof” construction. Do not use jet- clean spray to clean this unit.

• Do not steam clean or use excessive water on unit. This unit has no “user-serviceable” parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558- 0607 or 414-671-6350; fax [phone]; or International fax [phone]. Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation. Use of abrasive materials will void warranty. WARNING NOTICEForm No. GRFSM-0815

English Symptom Probable Cause Corrective Action Unit is ON but there is no heat. No power to the unit. Check circuit breaker and reset as necessary. If power cord connected, check for damage to cord. If power cord connected, check electrical receptacle. Switch is defective. Contact Authorized Service Agent or Hatco for assistance. Faulty wiring. Contact Authorized Service Agent or Hatco for assistance. Heating element is defective. Contact Authorized Service Agent or Hatco for assistance. Unit not hot enough. Excessive air movement around unit. Restrict or redirect air movement (air conditioning duct or exhaust fan) away from unit. Incorrect power supply (low). Check power supply to unit, making sure it matches rating on the unit. If power supply is incorrect, change to match rating on unit. Heating element is defective. Contact Authorized Service Agent or Hatco for assistance. Unit too hot. Incorrect power supply (high). Check power supply to unit, making sure it matches rating on the unit. If power supply is incorrect, change to match rating on unit. Infinite switch is defective. Contact Authorized Service Agent or Hatco for assistance. TROUBLESHOOTING GUIDE Infinite Control An optional infinite control is available for more precise temperature control. NOTE: Optional infinite control is available only on the GRFS, GRFSL, GRFSR, and GRFSLR Models. Not available for retrofit. Halogen Display Lights Optional halogen display light bulbs can be ordered in place of the standard incandescent display light bulbs (120 V only). This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn. WARNING ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance. WARNING

OPTIONS AND ACCESSORIES

Troubleshooting Questions? If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com and click on Find Service Agent, or contact the Hatco Parts and Service Team at: Telephone: [phone] or 414-671-6350 e-mail: [e-mail] Fax: [phone] or 414-671-3976Form No. GRFSM-0815

Hatco warrants the products that it manufactures (the “Products”) to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’s written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product’s purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion. Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below: a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty: Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed) Drawer Warmer Drawer Rollers and Slides Strip Heater Elements (metal sheathed) Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements — HW and HWB Series (metal sheathed) b) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty: 3CS and FR Tanks c) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on: Electric Booster Heater Tanks Gas Booster Heater Tanks d) Ninety (90) Day Parts-Only Warranty: Replacement Parts THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE OR PATENT OR OTHER

INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES

Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely, at Hatco’s option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco- authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco’s liability and Buyer’s exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, “refurbished” means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer’s sole expense. HATCO WILL NOT BE

LIABLE, UNDER ANY CIRCUMSTANCES, FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING

BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE

PRODUCTS OR FROM THE PRODUCTS BEING

INCORPORATED IN OR BECOMING A COMPONENT OF

ANY OTHER PRODUCT OR GOODS.12

awkins Commercial Appliance

rmstrong Repair Service

a Monica’s Rest. Equip. Service

ey Food Equipment Service