GloRay GRFSL24 - Food Warmers Hatco - Free user manual and instructions
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| Product Type | Food Warmer (fries cooking station) |
| Brand | Hatco |
| Model | GloRay GRFSL-24 |
| Dimensions (W x D x H) | 229 x 610 x 318–394 mm (9 x 24 x 12.5–15.5 in) |
| Clearance Height (D) | 254–330 mm (10–13 in) |
| Shipping Weight | 6 kg (13 lb) |
| Power Supply | 120 V ~ 620 W, 5.2 A (NEMA 5-15P) or 220/240 V versions per country |
| Heating Element Type | Metal Sheath (GRFS model) |
| Lighting | Shock-resistant incandescent bulb with special coating |
| Operating Temperature | Controlled by on/off switch; optional infinite temperature control |
| Heating Zone | Width 610 mm (24 in) with adjustable mounting bracket |
| Installation | On worktop, 25 mm hole for mounting; minimum 76 mm clearance from combustible walls |
| Daily Maintenance | Clean with damp non-abrasive cloth and mild detergent; wipe dry |
| Bulb Replacement | Coated incandescent bulb: ref. 02.30.043.00 (120 V) or 02.30.058.00 (220–240 V) |
| Electrical Safety | Grounding required; do not immerse; unplug before maintenance |
| Minimum Ambient Temperature | 21 °C (70 °F) |
| Warranty | 1 year parts and labor (subject to conditions) |
| Certifications | UL, NSF (bulbs) |
| Spare Parts Available | Contact Hatco at 800-558-0607 or via partsandservice@hatcocorp.com |
| After-Sales Service | 7 days a week, 24 hours a day in the United States and Canada |
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USER MANUAL GloRay GRFSL24 Hatco
Register Online! (see page 2)
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Hatco® CORPORATIONGLO-RAY®
GRFS and GRFSC Series/Série
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Line drawing of a rectangular electronic device with three vertical connectors and a base, no text or symbols present.
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Line drawing of a portable electronic device with a coiled cable and connector (no text or symbols)WARNING
Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.
English = p 2
ADVERTENCIA
Important Owner Information ....2
Introduction....2
Important Safety Information....3
Model Description....4
Model Designation....4
Specifications....5
Plug Configurations ....5
Electrical Rating Chart — GRFSC Series ....5
Electrical Rating Chart — GRFS Series....6
Dimensions 7
Installation....8
General 8
Electrical Information 8
Assembly 8
Operation....9
General 9
Maintenance 9
General 9
Daily Cleaning....9
Replacing a Display Light Bulb....9
Troubleshooting Guide ....10
Options and Accessories....10
Limited Warranty....11
Authorized Parts Distributors......Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage, and purchase date of the unit in the spaces below (specification label located on the back of the unit). Please have this information available when calling Hatco for service assistance.
Model No.
Serial No. ____
Voltage
Date of Purchase
Register your unit!
Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Parts & Service pull-down menu, and click on "Warranty Registration".
Business
Hours: 7:00 AM to 5:00 PM Central Standard Time (CST)
(Summer Hours: June to September—7:00 AM to 5:00 PM CST Monday–Thursday 7:00 AM to 4:00 PM CST Friday)
Telephone: 800-558-0607; 414-671-6350
e-mail: partsandservice@hatcocorp.com
Fax: 800-690-2966 (Parts and Service) 414-671-3976 (International)
24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607.
Additional information can be found by visiting our web site at www.hatcocorp.com.
INTRODUCTION
Hatco Glo-Ray® Fry Station Foodwarmers are designed to provide ideal heat patterns with precise temperature control to ensure food quality and safety. Pre-focused heat patterns prevent foods from overcooking in the middle or cooling off around the edges by concentrating higher temperatures to the outer edges of holding surfaces where heat loss is the greatest.
Fry Station Foodwarmers maximize food holding and minimize the risk of food-borne illnesses. Hatco Foodwarmers safely maintain peak serving temperatures longer without continuing to cook the food.
Fry Station Foodwarmers are available with a ceramic heating element creating intense heat energy allowing for a greater working space between the warmer and the holding surface.
Fry Station Foodwarmers are available with or without shatter-resistant incandescent lights to illuminate the warming area. These bulbs have a special coating that guards against injury and food contamination in the event of breakage.
Fry Station Foodwarmers are products of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.
This manual provides installation, safety, and operating instructions for Glo-Ray Fry Station Foodwarmers. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.
Safety information that appears in this manual is identified by the following signal word panels:
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to personal injury.
Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.
WARNING
ELECTRIC SHOCK HAZARD:
- Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
- Non-corded units must be installed by a qualified electrician. Installation must conform to all local electrical codes. Installation by unqualified personnel will void unit warranty and may lead to electric shock or burn, as well as damage to unit and/or its surroundings.
- Turn OFF power switch, unplug power cord/turn off power at circuit breaker, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
- DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
- Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21°C).
- This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
- Do not steam clean or use excessive water on unit.
- Do not pull unit by power cord.
- Discontinue use if power cord is frayed or worn.
- Do not attempt to repair or replace a damaged power cord. Cord must be replaced by Hatco, an Authorized Hatco Service Agent, or a person with similar qualifications.
- This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
- Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.
FIRE HAZARD:
- Locate unit a minimum of 3" (76 mm) from combustible walls and materials. If safe distances are not maintained, combustion or discoloration could occur.
- Do not place anything on top of unit.
EXPLOSION HAZARD: Do not store or use gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance.
WARNING
Use only light bulbs that meet or exceed National Sanitation Foundation (NSF) standards and are specifically designed for food holding areas. Breakage of light bulbs not specially-coated could result in personal injury and/or food contamination.
Make sure all operators have been instructed on the safe and proper use of the unit.
This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from the unit.
Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.
This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax 800-690-2966; or International fax 414-671-3976.
CAUTION
BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.
Locate unit at proper counter height in an area that is convenient for use. Location should be level to prevent unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.
Do not place anything on top of unit; doing so may subject personnel to injury or could damage unit.
Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.
NOTICE
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation. Use of abrasive materials will void warranty.
Damage to any countertop material caused by heat generated from Hatco equipment is not covered under the Hatco warranty. Contact manufacturer of countertop material for application information.
Do not lay unit on the side with the control panel. Damage to unit could occur.
Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).
Clean unit daily to avoid malfunctions and maintain sanitary operation.
All Models
Hatco Glo-Ray® Fry Station Foodwarmers are designed with a swing away post mount for easy access to food pans. The unit is controlled with a Power I/O (on/off) Switch.
Fry Station Foodwarmers are available with either a metal sheathed or a ceramic heating element. Models containing metal sheathed heating elements are available with 10" (254 mm), 11" (279 mm), 12" (305 mm), or 13" (330 mm) clearances. Standard clearance is 13" (330 mm). Units with a ceramic heating element allow for greater height clearances of 16-3/4" (425 mm), 18" (457 mm), or 20" (508 mm). Standard is 18" (457 mm).
NOTE: Optional infinite control is available only on the following models: GRFS, GRFSL, GRFSR and GRFSLR.
NOTE: All optional equipment and clearance heights must be specified at time of order.
GRFSC-18: Glo Ray, Fry Station, Ceramic Element with cord and plug
GRFSCL-18: Glo Ray, Fry Station, Ceramic Element, Incandescent Light with cord and plug
GRFSCR-18: Glo Ray, Fry Station, Ceramic Element, UL Recognized
GRFSCLR-18: Glo-Ray, Fry Station, Ceramic Element, Incandescent Light, UL Recognized
GRFS-24: Glo Ray, Fry Station with cord and plug
GRFSL-24: Glo Ray, Fry Station, Incandescent Light with cord and plug
GRFSR-24: Glo Ray, Fry Station, UL Recognized
GRFSLR-24: Glo-Ray, Fry Station, Incandescent Light, UL Recognized
NOTE: UL Recognized units supplied without cord and plug. Supply wires through mounting post.
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Power I/O (on/off) SwitchGRFSCL-18 Model
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Power I/O (on/off) SwitchGRFSLR-24 Model
MODEL DESIGNATION
flowchart
graph TD
A["GRFSCLR-XX"] --> B["Glo-Ray"]
A --> C["Fry Station"]
A --> D["C = Ceramic Heating Element"]
A --> E["No Character = Metal Sheathed"]
A --> F["Heating Element"]
A --> G["Depth of Unit"]
G --> H["R = UL Recognized\nNo Character = UL Approved"]
A --> I["L = Incandescent Light\nNo Character = No Lights"]
Plug Configurations
Corded units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application.
WARNING
ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install proper voltage and size electrical receptacle.
NOTE: The specification label is located on the back of the unit. See label for serial number and verification of unit electrical information.
NOTE: Receptacle not supplied by Hatco.
NEMA 5-15P
BS-1363
CEE 7/7 Schuko AS-3112
Plug Configurations
Electrical Rating Chart — GRFSC Series
| Model Voltage Watts Amps Plug Configuration Shipping Weight | |||||
| GRFSC-18 | 120 | 750 | 6.3 | NEMA 5-15P | 11 lbs. (5 kg) |
| 220 | 630 | 2.9 | CEE 7/7 Schuko | 11 lbs. (5 kg) | |
| 240 | 750 | 3.1 | BS-1363 | 11 lbs. (5 kg) | |
| 220–230 (CE) | 630–689 | 2.9–3.0 | CEE 7/7 Schuko | 11 lbs. (5 kg) | |
| 230–240 (CE) | 689–750 | 3.0–3.1 | BS-1363 | 11 lbs. (5 kg) | |
| GRFSCL-18 | 120 | 870 | 7.3 | NEMA 5-15P | 13 lbs. (6 kg) |
| 220 | 730 | 3.3 | CEE 7/7 Schuko | 13 lbs. (6 kg) | |
| 240 | 870 | 3.6 | BS-1363 | 13 lbs. (6 kg) | |
| 220–230 (CE) | 730–799 | 3.3–3.5 | CEE 7/7 Schuko | 13 lbs. (6 kg) | |
| 230–240 (CE) | 799–870 | 3.5–3.6 | BS-1363 | 13 lbs. (6 kg) | |
| GRFSCR-18 * | 120 | 750 | 6.3 | --- | 12 lbs. (5 kg) |
| 220 | 630 | 2.9 | --- | 12 lbs. (5 kg) | |
| 240 | 750 | 3.1 | --- | 12 lbs. (5 kg) | |
| 220–230 (CE) | 630–689 | 2.9–3.0 | --- | 12 lbs. (5 kg) | |
| 230–240 (CE) | 689–750 | 3.0–3.1 | --- | 12 lbs. (5 kg) | |
| GRFSCLR-18 * | 120 | 870 | 7.3 | --- | 14 lbs. (6 kg) |
| 220 | 730 | 3.3 | --- | 14 lbs. (6 kg) | |
| 240 | 870 | 3.6 | --- | 14 lbs. (6 kg) | |
| 220–230 (CE) | 730–799 | 3.3–3.5 | --- | 14 lbs. (6 kg) | |
| 230–240 (CE) | 799–870 | 3.5–3.6 | --- | 14 lbs. (6 kg) | |
The shaded areas contain electrical information for International models only.
* Fry Holding Station Foodwarmer without cord and plug, UL Recognized. Supply wires through mounting post.
NOTE: Shipping weight includes packaging.
Electrical Rating Chart — GRFS Series
| Model Voltage Watts Amps Plug Configuration Shipping Weight | |||||
| GRFS-24 120 500 4.2 NEMA 5-15P 10 lbs. (5 kg) | |||||
| 208 500 2.4 NEMA 6-15P 10 lbs. (5 kg) | |||||
| 220 500 2.3 CEE 7/7 Schuko 10 lbs. (5 kg) | |||||
| 240 500 2.1 BS-1363 10 lbs. (5 kg) | |||||
| 220–230 (CE) | 500–547 | 2.3–2.4 | CEE 7/7 Schuko | 10 lbs. (5 kg) | |
| 230–240 (CE) | 459–500 | 2.0–2.1 BS-1363 10 lbs. (5 kg) | |||
| GRFSL-24 | 120 620 5.2 NEMA 5-15P 13 lbs. (6 kg) | ||||
| 220 592 2.7 CEE 7/7 Schuko 13 lbs. (6 kg) | |||||
| 240 608 2.5 BS-1363 13 lbs. (6 kg) | |||||
| 220–230 (CE) | 600–656 | 2.7–2.9 | CEE 7/7 Schuko | 13 lbs. (6 kg) | |
| 230–240 (CE) | 569–620 | 2.5–2.6 BS-1363 13 lbs. (6 kg) | |||
| GRFSR-24 * 120 500 4.2 | --- | 10 lbs. (5 kg) | |||
| 208 500 2.4 | --- | 10 lbs. (5 kg) | |||
| 240 500 2.1 | --- | 10 lbs. (5 kg) | |||
| 220 500 2.3 | --- | 10 lbs. (5 kg) | |||
| 240 500 2.1 | --- | 10 lbs. (5 kg) | |||
| 220–230 (CE) | 500–547 | 2.3–2.4 | --- | 10 lbs. (5 kg) | |
| 230–240 (CE) | 459–500 | 2.0–2.1 | --- | 10 lbs. (5 kg) | |
| GRFSLR-24 * | 120 | 620 | 5.2 | --- | 13 lbs. (6 kg) |
| 120/208 | 620 3.4 | --- | 13 lbs. (6 kg) | ||
| 120/240 | 620 3.1 | --- | 13 lbs. (6 kg) | ||
| 220 600 2.7 | --- | 13 lbs. (6 kg) | |||
| 240 620 2.6 | --- | 13 lbs. (6 kg) | |||
| 220–230 (CE) | 600–657 | 2.7–2.9 | --- | 13 lbs. (6 kg) | |
| 230–240 (CE) | 569–620 | 2.5–2.6 | --- | 13 lbs. (6 kg) | |
The shaded areas contain electrical information for International models only.
* Fry Holding Station Foodwarmer without cord and plug, UL Recognized. Supply wires through mounting post.
NOTE: Shipping weight includes packaging.
Dimensions
| Model | Width (A) | Depth (B) | Height (C) | Height (D) |
| GRFSC-18 6" | (152 mm) | 18" (457 mm) | 19-1/4" to 22-1/2" (489 to 572 mm) | 16-3/4" to 20" (425 to 508 mm) |
| GRFSCL-18 9" | (229 mm) | 18" (457 mm) | 19-1/4" to 22-1/2" (489 to 572 mm) | 16-3/4" to 20" (425 to 508 mm) |
| GRFSCR-18 6" | (152 mm) | 18" (457 mm) | 19-1/4" to 22-1/2" (489 to 572 mm) | 16-3/4" to 20" (425 to 508 mm) |
| GRFSCLR-18 9" | (229 mm) | 18" (457 mm) | 19-1/4" to 22-1/2" (489 to 572 mm) | 16-3/4" to 20" (425 to 508 mm) |
| GRFS-24 6" | (152 mm) | 24" (610 mm) | 12-1/2" to 15-1/2" (318 to 394 mm) | 10" to 13" (254 to 330 mm) |
| GRFSL-24 9" | (229 mm) | 24" (610 mm) | 12-1/2" to 15-1/2" (318 to 394 mm) | 10" to 13" (254 to 330 mm) |
| GRFSR-24 6" | (152 mm) | 24" (610 mm) | 12-1/2" to 15-1/2" (318 to 394 mm) | 10" to 13" (254 to 330 mm) |
| GRFSLR-24 9" | (229 mm) | 24" (610 mm) | 12-1/2" to 15-1/2" (318 to 394 mm) | 10" to 13" (254 to 330 mm) |
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A B C DGeneral
Hatco Glo-Ray ^® Fry Station Foodwarmers are shipped with most components installed and ready for operation. The following installation instructions must be performed before operating the unit.
WARNING
ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where the ambient air temperature is a minimum of 70°F (21°C).
FIRE HAZARD: Locate unit a minimum of 3" (76 mm) from combustible walls and materials. If safe distances are not maintained, discoloration or combustion could occur.
CAUTION
Locate unit at the proper counter height in an area that is convenient for use. The location should be level to prevent the unit or its contents from falling accidentally and strong enough to support the weight of the unit and contents.
- Remove the unit from the carton.
NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.
- Remove tape and protective packaging from all surfaces of the unit and any accessories.
Electrical Information
Refer to the appropriate "Electrical Rating Chart" in the SPECIFICATIONS section for unit-specific information.
WARNING
Non-corded units must be installed by a qualified electrician. Installation must conform to all local electrical codes. Installation by unqualified personnel will void unit warranty and may lead to electric shock or burn, as well as damage to unit and/or its surroundings.
Install an approved, grounded receptacle to match the plug and cord supplied with the unit, if necessary.
Assembly
- Remove the top housing and the post mount from the carton and set parts on a non-scratching surface.
- Remove all packaging materials from the unit.
- Position the top housing, element side up, on a non-scratching surface.
- Secure the mounting post to the top housing.
a. Loosen the screw located near the top of the post mount.
b. For non-corded units: Insert UL Recognized wiring through the top end of the post mount. Wires need to be pulled completely through the post mount, exiting out the threaded end of the post mount.
c. Slide the post mount onto the top housing and secure by tightening the screw.
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Post Mount Screw Top HousingSecuring Mounting Post to Top Housing
NOTE: Post mount will rotate slightly on the top housing for proper swing away operation.
- Mount the unit to the countertop.
a. Drill a 1" (25 mm) diameter hole in the countertop in the desired location.
b. Secure the unit using the washers, bolt, and nut provided.
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Countertop Bolt Washer Washer NutMounting Unit to Countertop
General
Use the following procedure to operate a Fry Station Foodwarmer.
WARNING
Read all safety messages in the IMPORTANT SAFETY INFORMATION section before operating this equipment.
- For corded units, plug the unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See the SPECIFICATIONS section for details.
- Move the Power I/O (on/off) switch to the "I" (on) position.
- If equipped, turn the optional infinite control to the desired setting.
NOTE: Optional infinite control is available only on the GRFS, GRFSL, GRFSR, and GRFSLR models.
- Allow 20–30 minutes for the unit to reach operating temperature.
CAUTION
BURN HAZARD: Some exterior surfaces on unit will get hot. Use caution when touching these areas.
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Power I/O (on/off) Switch Infinite Control (Optional)Control Panel
MAINTENANCE
General
Glo-Ray Fry Station Foodwarmers are designed for maximum durability and performance with minimum maintenance.
WARNING
ELECTRIC SHOCK HAZARD:
- Turn OFF power switch, unplug power cord/turn off power at circuit breaker, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
- DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
- This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
- Do not steam clean or use excessive water on unit.
This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax 800-690-2966; or International fax 414-671-3976.
NOTICE
Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation. Use of abrasive materials will void warranty.
Daily Cleaning
To preserve the finish of the unit as well as maintain performance, it is recommended that the unit be cleaned daily.
- Turn off unit, unplug the power cord, and allow unit to cool.
- Wipe all metal surfaces with a damp, non-abrasive cloth. Stubborn stains may be removed with a good, non-abrasive cleaner. Clean hard to reach areas using a small brush and mild soap.
- Wipe dry the entire unit using a dry, non-abrasive cloth.
Replacing a Display Light Bulb
The display light is an incandescent bulb that illuminates the warming area. This bulb has a special coating to guard against injury and food contamination in the event of breakage.
- Turn off the unit, unplug the power cord/turn off power at circuit breaker, and allow unit to cool.
- Unscrew the light bulb from the unit and replace it with a new, specially-coated incandescent light bulb.
NOTE: Hatco shatter-resistant light bulbs meet NSF standards for food holding and display areas. For 120 V units, use Hatco P/N 02.30.043.00. For 220, 240, 220–230, and 230–240 V units, use Hatco P/N 02.30.058.00.
WARNING
This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.
| Symptom Probable Cause Corrective Action | ||
| Unit is ON but there is no heat. | No power to the unit. Check circuit breaker and reset as necessary. If power cord connected, check for damage to cord. If power cord connected, check electrical receptacle. | |
| Switch is defective. Contact Authorized Service Agent or Hatco for assistance. | ||
| Faulty wiring. Contact Authorized Service Agent or Hatco for assistance. | ||
| Heating element is defective. Contact Authorized Service Agent or Hatco for assistance. | ||
| Unit not hot enough. Excessive air movement around unit. Restrict or redirect air movement (air conditioning duct or exhaust fan) away from unit. | ||
| Unit too hot. Incorrect power supply (high). Check power supply to unit, making sure it matches rating on the unit. If power supply is incorrect, change to match rating on unit. | ||
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com and click on Find Service Agent, or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: partsandservice@hatcocorp.com
Fax: 800-690-2966 or 414-671-3976
OPTIONS AND ACCESSORIES
Infinite Control
An optional infinite control is available for more precise temperature control.
NOTE: Optional infinite control is available only on the GRFS, GRFSL, GRFSR, and GRFSLR Models. Not available for retrofit.
Halogen Display Lights
Optional halogen display light bulbs can be ordered in place of the standard incandescent display light bulbs (120 V only).
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:
a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed) Drawer Warmer Drawer Rollers and Slides Strip Heater Elements (metal sheathed) Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements — HW and HWB Series (metal sheathed)
b) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty:
3CS and FR Tanks
c) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks Gas Booster Heater Tanks
d) Ninety (90) Day Parts-Only Warranty: Replacement Parts
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.
1. GARANTIE DU PRODUIT
Byassee Equipment Co. Phoenix 602-252-0402
CALIFORNIA
Industrial Electric Commercial Parts & Service, Inc. Huntington Beach 714-379-7100
Chapman Appl. Service San Diego 619-298-7106
P & D Appliance Commercial Parts & Service, Inc. S. San Francisco 650-635-1900
COLORADO
Hawkins Commercial Appliance Englewood 303-781-5548
FLORIDA
Whaley Foodservice Repair Jacksonville 904-725-7800
Whaley Foodservice Repair Orlando 407-757-0851
B.G.S.I. Pompano Beach 954-971-0456
Comm. Appliance Service Tampa 813-663-0313
GEORGIA
TWC Services Mableton 770-438-9797
Heritage Service Group Norcross 866-388-9837
Southeastern Rest. Svc. Norcross 770-446-6177
HAWAII
Burney's Comm. Service, Inc. Honolulu 808-848-1466
Food Equip Parts & Service Honolulu 808-847-4871
ILLINOIS
Parts Town Lombard 708-865-7278
Eichenauer Elec. Service Decatur 217-429-4229
Midwest Elec. Appl. Service Elmhurst 630-279-8000
Cone's Repair Service Moline 309-797-5323
INDIANA
GCS Service Indianapolis 800-727-8710
IOWA
Goodwin Tucker Group Des Moines 515-262-9308
KENTUCKY
Service Solutions Group Lexington 859-254-8854
Service Solutions Group Louisville 502-451-5411
LOUISIANA
Chandlers Parts & Service Baton Rouge 225-272-6620
MARYLAND
Electric Motor Service Baltimore 410-467-8080
GCS Service Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., Inc. Needham 781-449-4220
MICHIGAN
Bildons Appliance Service Detroit 248-478-3320
Commercial Kitchen Service Bay City 989-893-4561
Midwest Food Equip. Service Grandville 616-261-2000
MINNESOTA
GCS Service Minnetonka 800-822-2303 x20365
MISSOURI
General Parts Kansas City 816-421-5400
Commercial Kitchen Services St. Louis 314-890-0700
Kaemmerlen Parts & Service St. Louis 314-535-2222
NEBRASKA
Anderson Electric Omaha 402-341-1414
NEVADA
Burney's Commercial Las Vegas 702-736-0006
Hi. Tech Commercial Service N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair Fairfield 973-575-9145
Service Plus Flanders 973-691-6300
NEW YORK
Acme American Repairs, Inc. Brooklyn 718-456-6544
Alpro Service Co. Brooklyn 718-386-2515
Appliance Installation Buffalo 716-884-7425
Duffy's Equipment Services, Inc. Buffalo 800-836-1014
3 Wire Northern Plattsburgh 800-634-5005
Duffy's Equipment Services, Inc. Sauquoit 800-836-1014
J.B. Brady, Inc. Syracuse 315-422-9271
NORTH CAROLINA
Authorized Appliance Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. Inc. Akron 330-753-6634
Service Solutions Group Cincinnati 513-772-6600
Commercial Parts and Service Columbus 614-221-0057
Electrical Appl. Repair Service Brooklyn Heights 216-459-8700
E. A. Wichman Co. Toledo 419-385-9121
OKLAHOMA
Hagar Rest. Service, Inc. Oklahoma City 405-235-2184
Krueger, Inc. Oklahoma City 405-528-8883
OREGON
Ron's Service, Inc. Portland 503-624-0890
PENNSYLVANIA
Elmer Schultz Services Philadelphia 215-627-5401
FAST Comm. Appl. Service Philadelphia 215-288-4800
Appliance Installation & Service Pittsburgh 412-809-0244
K & D Service Co. Harrisburg 717-236-9039 Electric Repair Co. Reading 610-376-5444
RHODE ISLAND
Marshall Electric Co. Providence 401-331-1163
SOUTH CAROLINA
Whaley Foodservice Repair Lexington 803-996-9900
TENNESSEE
Camp Electric Memphis 901-527-7543
TEXAS
GCS Service Fort Worth 800-433-1804
Armstrong Repair Service Houston 713-666-7100
Cooking Equipment Specialist Mesquite 972-686-6666
Commercial Kitchen Repair Co. San Antonio 210-735-2811
UTAH
La Monica's Rest. Equip. Service Murray 801-263-3221
VIRGINIA
Daubers Norfolk 757-855-4097
Daubers Springfield 703-866-3600
WASHINGTON
3Wire Restaurant Appliance Seattle 800-207-3146
WISCONSIN
A.S.C., Inc. Madison 608-246-3160 A.S.C., Inc. Milwaukee 414-543-6460
CANADA
ALBERTA
Key Food Equipment Service Edmonton 780-438-1690
BRITISH COLUMBIA
Key Food Equipment Service Vancouver 604-433-4484
Key Food Equipment Service Victoria 250-920-4888
MANITOBA
Air Rite, Inc. Winnipeg 204-895-2300
NEW BRUNSWICK
EMR Services, Ltd. Moncton 506-855-4228
ONTARIO
R.G. Henderson Ltd. Toronto 416-422-5580
Choquette - CKS, Inc. Ottawa 613-739-8458
QUÉBEC
Choquette - CKS, Inc. Montreal 514-722-2000
Choquette - CKS, Inc. Québec City 418-681-3944
UNITED KINGDOM
Marren Group Northants +44(0)1933 665313
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A. 800-558-0607 414-671-6350
Parts and Service Fax 800-690-2966
International Fax 414-671-3976
partsandservice@hatcocorp.com
www.hatcocorp.com
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