DHWBI2 - Food Warmers Hatco - Free user manual and instructions

Product Type	Modular recessed dry heat well with insulation
Brand	Hatco
Model	DHWBI2
Number of wells	2
Dimensions (W x D x H)	749 x 600 x 321 mm (29-1/2 x 23-5/8 x 12-11/16 in)
Shipping weight	42 kg (93 lb)
Rated voltage	120 V~ or 208-240 V~ (depending on configuration)
Frequency	60 Hz
Total power	1920 W
Current	16 A (120 V) or 8 A (208-240 V)
Power supply	Electrical connection via remote control box (1.8 m flexible conduit)
Plug configuration (optional)	NEMA 5-20P (120 V) or NEMA L14-20P (208-240 V)
Material	Stainless steel and aluminum
Heating element	Metal, 2-year warranty, controlled by remote thermostat
Recommended ambient temperature range	21°C to 29°C (70°F to 85°F)
Main functions	Holding preheated food warm, 30 min preheat, individual switches with indicator lights, adjustable thermostat
Maintenance and cleaning	Daily cleaning with mild detergent; monthly cleaning including disassembly of fan blades; do not immerse, do not use abrasive or flammable cleaners
Safety	Automatic shutdown on overheating (circuit breaker); do not use to melt ice; minimum clearance under unit: 89 mm (combustible surfaces), 102 mm (non-combustible surfaces)
Spare parts and repairability	Use only genuine Hatco parts; repairs by qualified personnel only; no user-serviceable parts
General information	UL listed appliance; installation per local electrical codes; 1-year parts and labor on-site warranty

Frequently Asked Questions - DHWBI2 Hatco

What is the recommended preheat time?

The unit should be preheated for approximately 30 minutes before placing food, with an empty pan or cover to speed up temperature rise.

Can I use the unit to melt ice?

No, it is strictly forbidden to use the food warmer to melt or hold ice. This could cause condensation, create an electrical hazard, and damage the unit. Condensation damage is not covered by warranty.

How to clean the unit daily?

Turn off the unit and let it cool. Remove and wash pans and adapters. Wipe down the unit with a soft cloth and mild detergent. Use a plastic scouring pad for stubborn residue, then wipe with a dry cloth. Never use steel wool or abrasive cleaners.

What is the required electrical voltage?

The DHWBI2 model can operate at 120 V~ (16 A) or 208-240 V~ (8 A), depending on configuration. Check the rating label on the unit for the exact voltage. The plug may be NEMA 5-20P or NEMA L14-20P.

How to install the remote control box?

The control box must be installed on a vertical wall at the front of the unit. Cut an opening to the dimensions specified in the manual (e.g., for DHWBI2: width 262 mm, height 119 mm). Secure the box with screws, then connect power. Ensure a minimum clearance of 102 mm below the well for wiring.

What to do if the unit does not heat enough?

First check the thermostat setting: increase the temperature. If problem persists, check the supply voltage (must match the label). If the heating element is not working or the thermostat is faulty, contact a Hatco authorized repairer or customer service at 800-558-0607.

What types of pans can I use?

The unit accepts various combinations: one full-size pan, two half-size pans with adapter bars, three third-size pans, six sixth-size pans, or round pans (2 x 6.6 L or 3 x 3.8 L). Pans, bars, and adapters are sold separately (refer to the Options and accessories section of the manual).

Is the unit under warranty?

Yes, the standard warranty is 1 year parts and labor on-site from the date of purchase. The heating element has an additional 2-year parts warranty. Register your unit online at www.hatcocorp.com to activate the warranty.

What safety clearances to maintain under the unit?

Between the bottom of the unit and combustible surfaces: 89 mm (3.5 in) minimum; between the bottom and non-combustible surfaces: 102 mm (4 in) minimum. Failure to comply may result in fire hazard.

How to get spare parts or technical support?

Contact Hatco Parts and Service: phone [phone] or 414-671-6350, email [e-mail]. Use only genuine Hatco parts to ensure safety and warranty validity.

USER MANUAL DHWBI2 Hatco

Register Online! (see page 2)

Technical line drawings of seven rectangular structural components with vertical supports (no text or symbols)

WARNING

Do not operate this equipment unless you have read and understood the contents of this manual! Failure to follow the instructions contained in this manual may result in serious injury or death. This manual contains important safety information concerning the maintenance, use, and operation of this product. If you're unable to understand the contents of this manual, please bring it to the attention of your supervisor. Keep this manual in a safe location for future reference.

English = p 2

ADVERTENCIA

Important Owner Information....2

Introduction....2

Important Safety Information....3

Model Description 4

Model Designation 5

Specifications ....5

Plug Configurations....5

Electrical Rating Chart....5

Dimensions....6

Installation....6

General....6

Installing the Unit....7

Countertop Cutout Dimensions 7

Installing a Remote Control Enclosure....8

Control Enclosure Cutout Dimensions ....8

Operation....9

General 9

Maintenance....10

General....10

Daily Cleaning 10

Monthly Cleaning....10

Troubleshooting Guide....11

Options and Accessories 12

Limited Warranty 14

Authorized Parts Distributors ....Back Cover

IMPORTANT OWNER INFORMATION

Record the model number, serial number (specification label located on the back of the unit), voltage, and purchase date of the unit in the spaces below. Please have this information available when calling Hatco for service assistance.

Model No. ____

Serial No.

Voltage

Date of Purchase

Register your unit!

Completing online warranty registration will prevent delay in obtaining warranty coverage. Access the Hatco website at www.hatcocorp.com, select the Parts & Service pull-down menu, and click on "Warranty Registration".

Business

Hours: 7:00 AM to 5:00 PM Central Standard Time (CST)

(Summer Hours: June to September—

7:00 AM to 5:00 PM CST Monday–Thursday

7:00 AM to 4:00 PM CST Friday)

Telephone: [phone]

E-mail: [e-mail]

24 Hour 7 Day Parts and Service Assistance available in the United States and Canada by calling 800-558-0607.

Additional information can be found by visiting our web site at www.hatcocorp.com.

INTRODUCTION

Hatco Modular Built-In Dry Heated Wells are specially designed to hold heated foods at safe serving temperatures. Dry wells are available in a variety of pan combinations — all heated with a long-life heating element that is covered by a 2 year part warranty. The metal sheathed heating element is controlled by a remote thermostat. Heat is distributed evenly throughout the heavy gauge stainless steel construction to ensure hot food. The design allows for easy maintenance and durable performance. All units are UL approved and equipped with a remote control enclosure.

Units are equipped with EZ lock mounting hardware. Controls include individual lighted power switches and thermostat controls that retain temperature settings. One year parts and on-site labor warranty is standard.

Hatco Modular Built-In Dry Heated Wells are a product of extensive research and field testing. The materials used were selected for maximum durability, attractive appearance, and optimum performance. Every unit is inspected and tested thoroughly prior to shipment.

This manual provides the installation, safety, and operating instructions for the Modular Built-In Dry Heated Wells. Hatco recommends all installation, operating, and safety instructions appearing in this manual be read prior to installation or operation of a unit.

Safety information that appears in this manual is identified by the following signal word panels:

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE

NOTICE is used to address practices not related to personal injury.

Read the following important safety information before using this equipment to avoid serious injury or death and to avoid damage to equipment or property.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn power switch OFF, disconnect unit from power source, and allow unit to cool before performing any maintenance or cleaning.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ (21°C) and a maximum of 85^ (29°C).
• Remote control enclosure must be mounted on vertical wall and installed in vertical position. Mounting remote control enclosure in horizontal position may result in collection of liquids and lead to electric shock.
• Do not use unit to melt or hold ice. Doing so may cause condensation, creating an electrical hazard and causing personal injury and/or damage to unit. Damage caused by condensation is not covered by warranty.
• Do not clean unit when it is energized or hot.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.
• This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.
• Use only Genuine Hatco Replacement Parts when service is required. Failure to use Genuine Hatco Replacement Parts will void all warranties and may subject operators of the equipment to hazardous electrical voltage, resulting in electrical shock or burn. Genuine Hatco Replacement Parts are specified to operate safely in the environments in which they are used. Some aftermarket or generic replacement parts do not have the characteristics that will allow them to operate safely in Hatco equipment.

FIRE HAZARD:

- Install unit with a minimum of 3-1/2" (89 mm) of space from bottom of unit to all combustible surface (102 mm) of space from bottom of unit to all non-combustible surfaces. If safe distances are not maintained combustion could occur.

• Unit must be installed using ribbon putty gasket between the unit and the installation surface per installation instructions (refer to the Installation section of this manual).
• Do not use flammable cleaning solutions to clean this unit.

This unit must be installed by qualified, trained installers. Installation must conform to all local electrical codes. Check with local electrical inspectors for proper procedures and codes.

This unit is not intended for use by children or persons with reduced physical, sensory, or mental capabilities. Ensure proper supervision of children and keep them away from unit.

Make sure all operators have been instructed on the safe and proper use of unit.

Make sure food product has been heated to the proper food-safe temperature before placing in the unit. Failure to heat food product properly may result in serious health risks. This unit is for holding pre-heated food product only.

WARNING

Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

CAUTION

BURN HAZARD:

• Some exterior surfaces on unit will get hot. Use caution when touching these areas.
• DO NOT clean unit while it contains any food product. Remove food product and allow unit to cool completely before cleaning.

Locate unit at proper counter height in an area that is convenient for use. The location should be strong enough to support the weight of unit and contents.

NOTICE

Units are voltage-specific. Refer to specification label for electrical requirements before beginning installation.

Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to unit.

Unit is designed and recommended for use in or on metallic countertops. Damage to any countertop material is not covered under the Hatco warranty. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 200°F (93°C).

Do not use steel wool or metal scouring pad for cleaning. Steel wool will scratch the finish.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit. Damage caused by chemicals is not covered by warranty.

Do not locate unit in area with excessive air movement around unit. Avoid areas that may be subject to active air movements or currents (i.e., near exhaust fans/hoods, air conditioning ducts, and exterior doors).

All Models

All Modular Built-In Dry Heated Well units are reliable and versatile. Each unit has an insulated, stainless steel and aluminized steel housing with a metal sheathed heating element. The heating element is controlled with a thermostatic temperature control and a lighted POWER ON/OFF switch housed in a remote control enclosure. The air heating/circulation system provides a consistent temperature in each well. The remote control enclosure is connected to the unit with a 6' (1829 mm) flexible conduit assembly. Modular Built-In Dry Heated Wells can come with a power cord or be hardwired directly to a power source for a secure and cord-free serving area.

All models are equipped with EZ locking hardware and designed to be mounted to the topside of a non-combustible countertop. Modular Built-In Dry Heated Wells are designed, manufactured, and tested to maintain safe food holding temperatures.

DHWBI models are capable of holding a variety of pan combinations in each heated well.

• One full size pan
• Two 1/2-size pans with adapter bars.
  • Three 1/3-size pans with adapter bars.
• Six 1/6-size pans with adapter bars.
• Two 7 quart round pans with adapter top.
• Three 4 quart round pans with adapter top.

Food Pans, Pan Support Bars, and Adapter Tops sold separately (refer to the OPTIONS AND ACCESSORIES section in this manual).

IMPORTANT NOTE

Remote control enclosures must be mounted on the front of the unit to ensure the controls correspond with the correct wells (the front of the unit is the side the conduit enters under the unit). Remote control enclosures cannot be rewired and must be installed in the proper location.

NOTE: Split controls also available. All models for Canada require controls in a single control enclosure.

DHWBI-x Dry Heated Well Built-In Full-Size Pan Capacity Insulated Top Mount

SPECIFICATIONS

Plug Configurations

Some units are supplied from the factory with an electrical cord and plug installed. Plugs are supplied according to the application (not available with split controls). Refer to the OPTIONS AND ACCESSORIES section for more information.

WARNING

ELECTRIC SHOCK HAZARD: Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. If plug and receptacle do not match, contact a qualified electrician to determine and install the proper voltage and size electrical receptacle.

NOTE: Specification label located on side of the unit. See label for serial number and verification of unit electrical information.

NEMA 5-15P

NEMA 5-20P

NEMA 5-30P

NEMA L14-20P

Plug Configurations

NOTE: Receptacle not supplied by Hatco.

Electrical Rating Chart

Model Voltage Hertz Watts Amps					Plug Configuration (optional) Shipping Weight
DHWBI-1 120 60 960 8.0 NEMA 5-15P 48 lbs. (22 kg)
DHWBI-2 120 60 1920 16.0 NEMA 5-20P 93 lbs. (42 kg)
120/208–240 60 1920 8.0 NEMA L14-20P 93 lbs. (42 kg)
DHWBI-3 120 60 2880 24.0 NEMA 5-30P 133 lbs. (60 kg)
120/208–240 60 2880 16.0 NEMA L14-20P 133 lbs. (60 kg)
DHWBI-4 120/208–240 60 3840 16.0 NEMA L14-20P 172 lbs. (78 kg)
DHWBI-5	120/208–240	60	4800	24.0	N/A	217 lbs. (98 kg)
DHWBI-6	120/208–240	60	5760	24.0	N/A	250 lbs. (114 kg)

NOTE: Shipping Weights are estimated.

Dimensions

Model	Width (A)	Depth (B) *	Height (C)
DHWBI-1	15-1/2" (394 mm)	23-5/8" (600 mm)	12-11/16" (321 mm)
DHWBI-2	29-1/2" (749 mm)	23-5/8" (600 mm)	12-11/16" (321 mm)
DHWBI-3	43-1/2" (1105 mm)	23-5/8" (600 mm)	12-11/16" (321 mm)

Model	Width (A)	Depth (B) *	Height (C)
DHWBI-4	57-1/2" (1461 mm)	23-5/8" (600 mm)	12-11/16" (321 mm)
DHWBI-5	71-1/2" (1816 mm)	23-5/8" (600 mm)	12-11/16" (321 mm)
DHWBI-6	85-1/2" (2172 mm)	23-5/8" (600 mm)	12-11/16" (321 mm)

* Units with over-sized bezel option have a Depth (B) of 27" (686 mm).

A 5/16" (8 mm) Flange

Front View

B C B0000 B0000 B0000 B0000

Side View

INSTALLATION

General

Modular Built-In Dry Heated Wells are shipped from the factory with most components assembled and ready for use. Use the following procedures to install the unit.

NOTE: All Modular Built-In Dry Heated Wells require the control enclosure to be remote mounted.

NOTE: Make sure the installation location provides enough room for the remote mounted control enclosure and electrical connections.

WARNING

ELECTRIC SHOCK HAZARD: Unit is not weatherproof. Locate unit indoors where ambient air temperature is a minimum of 70^ F ( 21^ C) and a maximum of 85^ F ( 29^ C).

FIRE HAZARD:

- Install unit with a minimum of 3-1/2" (89 mm) of space from bottom of unit to all combustible surfaces or 1" (102 mm) of space from bottom of unit to all non-combustible surfaces. If safe distances are not maintained combustion could occur.

- Unit must be installed using ribbon putty gasket between the unit and the installation surface per installation instructions.

This unit must be installed by qualified, trained installers. Installation must conform to all local electrical and plumbing codes. Check with local plumbing and electrical inspectors for proper procedures and codes.

CAUTION

Locate unit at proper counter height in an area that is convenient for use. The location should be strong enough to support the weight of unit and contents.

NOTICE

Do not locate unit in an area subject to excessive temperatures or grease from grills, fryers, etc. Excessive temperatures could cause damage to the unit.

Unit is designed and recommended for use in or on metallic countertops. Damage to any countertop material is not covered under the Hatco warranty. For other surfaces, verify with manufacturer that material is suitable for prolonged temperatures up to 200°F (93°C).

1. Remove the unit from the box.

NOTE: To prevent delay in obtaining warranty coverage, complete online warranty registration. See the IMPORTANT OWNER INFORMATION section for details.

1. Remove tape and protective packaging from all surfaces of unit.

NOTE: A qualified electrician should connect the unit(s) to a power source.

1. Install the unit in the desired location. Refer to the "Installing the Unit" procedure in this section.

2. Install the remote control enclosure Refer to the "Installing a Remote Control Enclosure" procedure in this section.

3. Provide a catch pan for the overflow drain pipe on the bottom of the unit. DO NOT allow drained liquids to contact the conduit.

- The 3/4" overflow drain pipe also can be connected to an on-site drain line. Consult a licensed plumber for proper drain installation that conforms to local codes.

NOTE: Liquid will drain only if spilled into well.

Installing the Unit

NOTE: Cut the opening for both the unit and the control enclosure(s) before placing unit into the countertop opening.

1. Cut the appropriate opening in the countertop. Refer to the "Countertop Cutout" chart in this section.
2. Cut the appropriate opening for the control enclosure(s). Refer to the "Control Enclosure Cutout Dimensions" chart in this section.
3. Place ribbon putty gasket around the cutout edge of the countertop. Make sure the ribbon putty gasket overhangs the cutout edge or seal unit with silicone adhesive.

NOTE: A roll of ribbon putty gasket material is supplied with the unit.

Countertop Ribbon Putty Gasket Cutout edge of countertop.

Installing Ribbon Putty Gasket

1. Place the unit into the countertop opening.
2. Using a screwdriver, rotate the unit's EZ locking tabs outward to secure the unit to the underside of the countertop. Rotate as many tabs as needed to secure the unit to the countertop.

Countertop EZ Locking Tab

EZ Locking Tabs

NOTE: The Hatco EZ locking tabs work on countertops that have a maximum thickness of 3/16" (5 mm). For countertops 3/16"-2" (5-51 mm) thick, use an appropriate number of accessory thick counter adapter brackets (HWB-MNT-REC). Refer to the OPTIONS AND ACCESSORIES section for Adapter Bracket installation information.

1. Carefully trim and remove the excess ribbon putty material from around the unit.
2. Install the control enclosure(s). Refer to the "Installing a Remote Control Enclosure" procedure in this section.

Countertop Cutout Dimensions

Model Width (A) Depth (B)
DHWBI-1	14-1/8" - 14-3/8"(359 - 365 mm)	22-1/4" - 22-1/2"(566 - 571 mm)
DHWBI-2	28-1/8" - 28-3/8"(715 - 720 mm)	22-1/4" - 22-1/2"(566 - 571 mm)
DHWBI-3	42-1/8" - 42-3/8"(1070 - 1076 mm)	22-1/4" - 22-1/2"(566 - 571 mm)
DHWBI-4	56-1/8" - 56-3/8"(1426 - 1431 mm)	22-1/4" - 22-1/2"(566 - 571 mm)
DHWBI-5	70-1/8" - 70-3/8"(1782 - 1787 mm)	22-1/4" - 22-1/2"(566 - 571 mm)
DHWBI-6	84-1/8" - 84-3/8"(2137 - 2143 mm)	22-1/4" - 22-1/2"(566 - 571 mm)

Countertop B A

Countertop Cutout Dimensions

NOTE: Required minimum clearance below countertop cutout is 16-3/16" (411 mm) when installing around combustible surfaces and 13-11/16" (348 mm) around non-combustible surfaces.

Installing a Remote Control Enclosure

Remote control enclosures must be mounted on the front of the unit to ensure the controls correspond with the correct wells (the front of the unit is the side the conduit enters under the unit). Remote control enclosures cannot be rewired and must be installed in the proper location.

WARNING

ELECTRIC SHOCK HAZARD: Remote control enclosure must be mounted on vertical wall and installed in vertical position. Mounting remote control enclosure in horizontal position may result in collection of liquids and lead to electric shock.

NOTE: A qualified electrician should connect the unit(s) to a power source.

1. Cut and drill the appropriate holes in the mounting surface. Refer to the "Control Enclosure Cutout Dimensions" chart below for the cutout dimensions for each control enclosure.
2. The cutout depth required for all control enclosures is 6-1/8" (153 mm).
3. Make sure to have enough space inside the cutout if installing with conduit on the side of the control enclosure.
4. For units with two control enclosures: Each enclosure cutout size will be different (see chart below).

5. Remove the trim cover from the control enclosure.

6. Position the control enclosure into the opening through the backside.

7. Secure the control enclosure to the mounting surface using screws (#8 sheet metal screw supplied).

8. Connect the proper power source to the mounted remote control enclosure. Wiring must be fixed a minimum of 4" (102 mm) from bottom of well(s).

9. Apply a 1/4" (6 mm) bead of NSF-approved silicone sealant where the trim cover will contact the cabinet sur Enclosure Cutout and Screw for more information.

Typical knockout locations for power source connection. Control Enclosure

1. Reinstall the trim cover on the control enclosure and secure in position using the four trim cover screws. Make sure to embed the trim cover edge into the silicone.

NOTE: Standard UL approved units are equipped with a 72" (1829 mm) flexible conduit connected to the remote control enclosure.

Control Enclosure Cutout Dimensions

Model	Opening Dimension Width (A)	Opening Dimension Height (B)	Screw Hole Dimension Width (C)	Screw Hole Dimension Height (D)
DHWBI-1	6-5/16" (160 mm)	4-3/4" (119 mm)	6-9/16" (167 mm)	2-1/2" (64 mm)
DHWBI-2	10-5/16" (262 mm)	4-3/4" (119 mm)	10-9/16" (269 mm)	2-1/2" (64 mm)
DHWBI-3	14-5/16" (364 mm)	4-3/4" (119 mm)	14-9/16" (370 mm)	2-1/2" (64 mm)
DHWBI-4	18-5/16" (465 mm)	4-3/4" (119 mm)	18-9/16" (472 mm)	2-1/2" (64 mm)
DHWBI-5	22-5/16" (567 mm)	4-3/4" (119 mm)	22-9/16" (573 mm)	2-1/2" (64 mm)
DHWBI-6	26-5/16" (668 mm)	4-3/4" (119 mm)	26-9/16" (675 mm)	2-1/2" (64 mm)

Silicone Sealant 3/8" (9 mm) 7/16" (11 mm) A B C D

5-5/16" (135 mm) 1-1/2" (38 mm) Side View - Control Enclosure

IMPORTANT NOTE:

Make sure the installation location provides enough room for electrical connections to the control enclosure. Follow local and national plumbing and electrical codes.

Control Enclosure Cutout and Screw Hole Dimensions

General

Use the following procedures to operate the Modular Built-In Dry Heated Wells.

WARNING

Read all safety messages in the Important Safety Information section before operating this equipment.

ELECTRIC SHOCK HAZARD: Do not use unit to melt or hold ice. Doing so may cause condensation, creating an electrical hazard and causing personal injury and/or damage to unit. Damage caused by condensation is not covered by warranty.

NOTICE

Standard and approved manufacturing oils may smoke up to 30 minutes during initial startup. This is a temporary condition. Operate unit without food product until smoke dissipates.

Startup

1. Prepare the wells for operation.
2. Place an empty pan in each well or cover each well with a lid. This step is recommended to speed up pre-heating and reach operating temperature.
3. Move the Power I/O (on/off) switch(es) to the I (on) position. The indicator light on each switch glows when it is on.

CAUTION

BURN HAZARD: Some exterior surfaces on the unit will get hot. Use caution when touching these areas.

1. Turn the Temperature Control Knob(s) to the desired setting to ensure safe food temperature.

WARNING

Hatco Corporation is not responsible for actual food product serving temperature. It is the responsibility of the user to ensure that food product is held and served at a safe temperature.

1. Allow the unit to preheat for approximately 30 minutes.

Food Warming

Place the appropriate size food pans with pre-heated food product into the Dry Heated Wells.

• Always use a food pan. Do not place food directly into the heated well.
- Stir thick food items frequently to keep food heated uniformly.
- Keep pans covered to maintain food quality and temperature.

Shutdown

1. Move the Power I/O (on/off) switches to the O (off) position. The indicator light on the switches will shut off.

NOTE: If a catch pan is used underneath the drain fitting, make sure the catch pan is emptied after each spill to prevent overflowing.

HATCO DRY HEATED WELL HATCO CORPORATION MEI/WAUGE, MT U.S.A. www.hatco.scp.com Power I/O (on/off) Switch Temperature Control Knob

Control Enclosure

General

The Hatco Modular Built-In Dry Heated Wells are designed for maximum durability and performance, with minimum maintenance.

WARNING

ELECTRIC SHOCK HAZARD:

• Turn power switch OFF, disconnect unit from power source, and allow unit to cool before performing any maintenance or cleaning.
• DO NOT submerge or saturate with water. Unit is not waterproof. Do not operate if unit has been submerged or saturated with water.
• Do not clean unit when it is energized or hot.
• This unit is not "jet-proof" construction. Do not use jet-clean spray to clean this unit.

FIRE HAZARD: Do not use flammable cleaning solutions to clean this unit.

This unit has no "user-serviceable" parts. If service is required on this unit, contact an Authorized Hatco Service Agent or contact the Hatco Service Department at 800-558-0607 or 414-671-6350.

CAUTION

Do not use steel wool or metal scouring pad for cleaning. Steel wool will scratch the finish.

Use non-abrasive cleaners and cloths only. Abrasive cleaners and cloths could scratch finish of unit, marring its appearance and making it susceptible to soil accumulation.

Do not use harsh chemicals such as bleach, cleaners containing bleach, or oven cleaners to clean this unit. Damage caused by chemicals is not covered by warranty.

Daily Cleaning

To preserve the finish of the heated well(s), perform the following cleaning procedure daily.

1. Move the Power I/O (on/off) switches to the O (off) position and allow the unit to cool.
2. Remove and wash any pans and adapters.
3. Wipe down the entire unit using a clean cloth or sponge and mild detergent.
4. Use a plastic scouring pad to remove any hardened food particles.
5. Wipe dry the entire unit using a non-abrasive, dry cloth.

NOTE: If a catch pan is used underneath the drain fitting, make sure the pan is emptied regularly to prevent overflowing.

Monthly Cleaning

To preserve the finish of the heated well(s), perform the following cleaning procedure monthly to remove any debris in the well caused by spills.

1. Move the Power I/O (on/off) switches to the O (off) position and allow the unit to cool completely.
2. Remove and wash any pans and adapters.
3. Remove the fan covers by removing the two Phillips head screws and lifting the two covers out of the well.
4. Remove and wash the fan blade by holding the fan blade and unscrewing the wing nut clockwise (the wing nut is reverse-threaded).
5. Wipe down the entire unit using a clean cloth or sponge and mild detergent.
6. Use a plastic scouring pad to remove any hardened food particles.
7. Wipe dry the entire unit using a non-abrasive, dry cloth.
8. Reinstall the fan blade and the fan covers.

Screws Upper Fan Cover Slots Lower Fan Cover Wing Nut Fan Blade Reverse Threaded Stud

Monthly Cleaning (Inside View of Well)

WARNING

This unit must be serviced by qualified personnel only. Service by unqualified personnel may lead to electric shock or burn.

WARNING

ELECTRIC SHOCK HAZARD: Turn OFF power switch, unplug power cord, and allow unit to cool before performing any cleaning, adjustments, or maintenance.

Symptom Probable Cause Corrective Action
Dry Heated Wells not hot enough.	Temperature Control set too low. Adjust Temperature Control to a higher setting.
	Heating element not working. Contact Authorized Service Agent or Hatco for assistance.
	Temperature Control not working properly. Contact Authorized Service Agent or Hatco for assistance.
	Voltage supplied is incorrect.	Verify correct voltage is supplied to unit. Low supply voltage will cause improper heating.
Dry Heated Wells too hot. Temperature Control set too high. Adjust Temperature Control to a lower setting.
No heat. Unit turned off. Move the Power I/O (on/off) switches to the I (on) position
Temperature control knobs heat wrong well.	Control enclosure installed incorrectly.	Install control enclosure on the front side of the unit. Contact Authorized Service Agent or Hatco for assistance.

Troubleshooting Questions?

If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com and click on Find Service Agent, or contact the Hatco Parts and Service Team at:

Telephone: [phone] or 414-671-6350

e-mail: [e-mail]

Pan Support Bars

The following pan support bars are available to divide the Dry Heated Wells into sections for different size pans.

HWBGM12BAR ... 12" (305 mm) Pan Support Bar

HWBGM20BAR ... 20" (508 mm) Pan Support Bar

12" (305 mm) Pan Support Bars

20" (508 mm) Pan Support Bar
Pan Support Bars

Adapter Tops

The following adapter tops are available to allow rectangular Dry Heated Wells to hold round pans.

HWB-2-7Q......Adapter to convert DHWBI Series heated wells to hold two 7 quart (7 liter) round pans.

HWB-3-4Q......Adapter to convert DHWBI Series heated wells to hold three 4 quart (4 liter) round pans.

Two empty circles arranged vertically within a gray rectangular frame (no text or symbols)

7 Quart (7 Liter) Adapter Top

Three white circles arranged vertically on a gray background (no text or symbols)

4 Quart (4 Liter) Adapter Top
Adapter Tops

Trivets

Stainless steel or nickel-plated trivets are available in various sizes.

TRIVET (1/4)SS..... Quarter-size stainless steel trivet — 8-1/2"W 4-1/2"D (216 mm x 114 mm)

TRIVET (1/2)SS..... Half-size stainless steel trivet — 10-3/16"W x 7-5/8"D (259 mm x 194 mm)

TRIVET SS...... Full size stainless steel trivet — 10-1/8"W x 18"D (257 mm x 457 mm)

TRIVET (1/2) ....Half-size nickel-plated trivet — 10-3/16"W x 7-5/8"D (259 mm x 194 mm)

TRIVET......Full size nickel-plated trivet — 10-1/8"W x 18"D (257 mm x 457 mm)

Full Trivet 1/4 Trivet 1/2 Trivet

Trivets

Over-Sized Bezel

An over-sized bezel is available for all models as a non-retrofittable option. Models with an over-sized bezel match the depth dimensions of a Hatco Refrigerated Drop-In Well.

Food Pans

Stainless steel food pans are available in various sizes.

ST PAN 1/3 .... Third-size stainless steel pan — 12-3/4"W x 6-7/8"D x 2-1/2"H (324 x 175 x 64 mm)
ST PAN 1/2 ....Half-size stainless steel pan — 12-3/4"W x 10-3/8"D x 2-1/2"H (324 x 264 x 64 mm)
ST PAN 2 ....Full size stainless steel pan at 2-1/2" (64 mm) deep — 12-3/4"W x 20-3/4"D x 2-1/2"H (324 x 527 x 64 mm)
ST PAN 4 ....Full size stainless steel pan at 4" (102 mm) deep — 12-3/4"W x 20-3/4"D x 4"H (324 x 527 x 102 mm)
4QT-PAN .... 4 quart (4 liter) round pan — 6-3/4" dia. x 8" (171 mm dia. x 203 mm)
7QT-PAN .... 7 quart (7 liter) round pan — 8-11/16" dia. x 8" (221 mm dia. x 203 mm)
4QT-LID-1 .... 4 quart (4 liter) round, notched lid
7QT-LID-1 ...... 7 quart (7 liter) round, notched lid
4QT-LID....4 quart (4 liter) round, hinged and notched lid
7QT-LID.... 7 quart (7 liter) round, hinged and notched lid

1/3 Pan, 2-1/2" (64 mm) Deep

1/2 Pan, 2-1/2" (64 mm) Deep

Full Pan, 2-1/2" (64 mm) Deep

Full Pan, 4" (102 mm) Deep

4 Quart (4 l) Round Pan

7 Quart (7 l) Round Pan

4 Quart (4 l) Notched Lid

7 Quart (7 l) Notched Lid

4 Quart (4 l) Hinged Lid

7 Quart (71) Hinged Lid
Stainless Steel Food Pans

Attached Cord and Plug

An attached cord and plug is available as a factory-installed option for models with a single phase electrical configuration. Use the following procedure to install the control.

1. Refer to the "Installing a Remote Control Enclosure" procedure in the INSTALLATION section.
2. Plug unit into a properly grounded electrical receptacle of the correct voltage, size, and plug configuration. See SPECIFICATIONS section for details.

Adapter Bracket

HWB-MNT-REC

Adapter brackets (8) for installing Dry Heated Wells into non-combustible countertops that are 3/16"-2" (5-52 mm) thick.

Tighten bolt against underside of countertop. Insert bracket into slot in EZ locking tab. Adapter Bracket Bolt (included with bracket)

Thick Countertop Adapter Bracket

1. PRODUCT WARRANTY

Hatco warrants the products that it manufactures (the "Products") to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco's written instructions or 18 months from the date of shipment from Hatco. Buyer must establish the Product's purchase date by registering the Product with Hatco or by other means satisfactory to Hatco in its sole discretion.

Hatco warrants the following Product components to be free from defects in materials and workmanship from the date of purchase (subject to the foregoing conditions) for the period(s) of time and on the conditions listed below:

a) One (1) Year Parts and Labor PLUS One (1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed) Drawer Warmer Elements (metal sheathed) Drawer Warmer Drawer Rollers and Slides Strip Heater Elements (metal sheathed) Display Warmer Elements (metal sheathed air heating) Holding Cabinet Elements (metal sheathed air heating) Heated Well Elements—HW and HWB Series (metal sheathed)
b) Two (2) Year Parts and Labor Warranty: Induction Ranges
c) One (1) Year Parts and Labor PLUS Four (4) Years Parts-Only Warranty: 3CS and FR Tanks
d) One (1) Year Parts and Labor PLUS Nine (9) Years Parts-Only Warranty on: Electric Booster Heater Tanks Gas Booster Heater Tanks
e) Ninety (90) Day Parts-Only Warranty: Replacement Parts

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR PATENT OR OTHER INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without limiting the generality of the foregoing, SUCH WARRANTIES DO NOT COVER: Coated incandescent light bulbs, fluorescent lights, heat lamp bulbs, coated halogen light bulbs, halogen heat lamp bulbs, xenon light bulbs, LED light tubes, glass components, and fuses; Product failure in booster tank, fin tube heat exchanger, or other water heating equipment caused by liming, sediment buildup, chemical attack, or freezing; or Product misuse, tampering or misapplication, improper installation, or application of improper voltage.

2. LIMITATION OF REMEDIES AND DAMAGES

Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely, at Hatco's option, to repair or replacement using new or refurbished parts or Product by Hatco or a Hatco-authorized service agency (other than where Buyer is located outside of the United States, Canada, United Kingdom, or Australia, in which case Hatco's liability and Buyer's exclusive remedy hereunder will be limited solely to replacement of part under warranty) with respect to any claim made within the applicable warranty period referred to above. Hatco reserves the right to accept or reject any such claim in whole or in part. In the context of this Limited Warranty, "refurbished" means a part or Product that has been returned to its original specifications by Hatco or a Hatco-authorized service agency. Hatco will not accept the return of any Product without prior written approval from Hatco, and all such approved returns shall be made at Buyer's sole expense. HATCO WILL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS RESULTING FROM THE USE OF OR INABILITY TO USE THE PRODUCTS OR FROM THE PRODUCTS BEING INCORPORATED IN OR BECOMING A COMPONENT OF ANY OTHER PRODUCT OR GOODS.

Simple line drawing of a three-tiered rectangular frame with no text or symbols

Pure diagram of a rectangular frame with vertical and horizontal cutouts, no text or symbols present.

Barre de division de bacs 508 mm (20")
Barres de division de bacs

Adaptateurs de bacs

Two empty circles vertically aligned on a gray background (no text or symbols)

Three white circles arranged vertically on a gray background (no text or symbols)

1. GARANTIE DU PRODUIT

Byassee Equipment Co. Phoenix 602-252-0402

CALIFORNIA

Industrial Electric Commercial Parts & Service, Inc. Huntington Beach 714-379-7100

Chapman Appl. Service San Diego 619-298-7106 P & D Appliance Commercial Parts & Service, Inc. S. San Francisco 650-635-1900

COLORADO

Hawkins Commercial Appliance Englewood 303-781-5548

FLORIDA

Whaley Foodservice Repair Jacksonville 904-725-7800

Whaley Foodservice Repair Orlando 407-757-0851

B.G.S.I. Pompano Beach 954-971-0456

Comm. Appliance Service Tampa 813-663-0313

GEORGIA

TWC Services Mableton 770-438-9797

Heritage Service Group Norcross 866-388-9837

Southeastern Rest. Svc. Norcross 770-446-6177

HAWAII

Burney's Comm. Service, Inc. Honolulu 808-848-1466

Food Equip Parts & Service Honolulu 808-847-4871

ILLINOIS

Parts Town Lombard 708-865-7278

Eichenauer Elec. Service Decatur 217-429-4229

Midwest Elec. Appl. Service Elmhurst 630-279-8000

Cone's Repair Service Moline 309-797-5323

INDIANA

GCS Service Indianapolis 800-727-8710

IOWA

Goodwin Tucker Group Des Moines 515-262-9308

KENTUCKY

Service Solutions Group Lexington 859-254-8854

Service Solutions Group Louisville 502-451-5411

LOUISIANA

Chandlers Parts & Service Baton Rouge 225-272-6620

MARYLAND

Electric Motor Service Baltimore 410-467-8080

GCS Service Silver Spring 301-585-7550

MASSACHUSETTS

Ace Service Co., Inc. Needham 781-449-4220

MICHIGAN

Bildons Appliance Service Detroit 248-478-3320

Commercial Kitchen Service Bay City 989-893-4561 Midwest Food Equip. Service Grandville 616-261-2000

MINNESOTA

GCS Service Minnetonka 800-822-2303 x20365

MISSOURI

General Parts Kansas City 816-421-5400

Commercial Kitchen Services St. Louis 314-890-0700

Kaemmerlen Parts & Service St. Louis 314-535-2222

NEBRASKA

Anderson Electric Omaha 402-341-1414

NEVADA

Burney's Commercial Las Vegas 702-736-0006

Hi. Tech Commercial Service N. Las Vegas 702-649-4616

NEW JERSEY

Jay Hill Repair Fairfield 973-575-9145

Service Plus Flanders 973-691-6300

NEW YORK

Acme American Repairs, Inc. Jamaica 718-456-6544

Alpro Service Co. Maspeth 718-386-2515

Appliance Installation Buffalo 716-884-7425

Duffy's Equipment Services, Inc. Buffalo 800-836-1014

3Wire Northern Plattsburgh 800-634-5005

Duffy's Equipment Services, Inc. Sauquoit 800-836-1014

J.B. Brady, Inc. Syracuse 315-422-9271

NORTH CAROLINA

Authorized Appliance Charlotte 704-377-4501

OHIO

Akron/Canton Comm. Svc. Inc. Akron 330-753-6634

Service Solutions Group Cincinnati 513-772-6600

Commercial Parts and Service Columbus 614-221-0057

Electrical Appl. Repair Service Brooklyn Heights 216-459-8700

E. A. Wichman Co. Toledo 419-385-9121

OKLAHOMA

Hagar Rest. Service, Inc. Oklahoma City 405-235-2184

Krueger, Inc. Oklahoma City 405-528-8883

OREGON

Ron's Service, Inc. Portland 503-624-0890

PENNSYLVANIA

Elmer Schultz Services Philadelphia 215-627-5401

FAST Comm. Appl. Service Philadelphia 215-288-4800

Appliance Installation & Service Pittsburgh 412-809-0244

K & D Service Co. Harrisburg 717-236-9039

Electric Repair Co. Reading 610-376-5444

RHODE ISLAND

Marshall Electric Co. Providence 401-331-1163

SOUTH CAROLINA

Whaley Foodservice Repair Lexington 803-996-9900

TENNESSEE

Camp Electric Memphis 901-527-7543

TEXAS

GCS Service Fort Worth 800-433-1804

Armstrong Repair Service Houston 713-666-7100

Cooking Equipment Specialist Mesquite 972-686-6666

Commercial Kitchen Repair Co. San Antonio 210-735-2811

UTAH

La Monica's Rest. Equip. Service Murray 801-263-3221

VIRGINIA

Daubers Norfolk 757-855-4097

Daubers Springfield 703-866-3600

WASHINGTON

3Wire Restaurant Appliance Seattle 800-207-3146

WISCONSIN

A.S.C., Inc. Madison 608-246-3160

A.S.C., Inc. Milwaukee 414-543-6460

CANADA

ALBERTA

Key Food Equipment Service Edmonton 780-438-1690

BRITISH COLUMBIA

Key Food Equipment Service Vancouver 604-433-4484

Key Food Equipment Service Victoria 250-920-4888

MANITOBA

Air Rite, Inc. Winnipeg 204-895-2300

NEW BRUNSWICK

EMR Services, Ltd. Moncton 506-855-4228

ONTARIO

R.G. Henderson Ltd. Toronto 416-422-5580

Choquette - CKS, Inc. Ottawa 613-739-8458

QUÉBEC

Choquette - CKS, Inc. Montreal 514-722-2000

Choquette - CKS, Inc. Québec City 418-681-3944

UNITED KINGDOM

Marren Group Northants [phone]

HATCO CORPORATION

P.O. Box 340500

Milwaukee, WI 53234-0500 U.S.A.

800-558-0607 414-671-6350

[e-mail]

www.hatcocorp.com

Register your unit online!

See IMPORTANT OWNER INFORMATION

section for details.