Telo Air 2 - Helmet Ooma - Free user manual and instructions

USER MANUAL Telo Air 2 Ooma

• Quick Start Guide For warranty, safety, and other legal information, visit ooma.com/legal © 2019 Ooma, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD3 Handset, Ooma Premier and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners. Patent pending. P/N: 700-0192-2002 3 Contents Getting Started p. 4
• Get the Ooma Setup App p. 5
• Activate Your Account p. 5
• Connect your Ooma Telo Air to the Internet p. 6
• Connect a Phone p. 7
• Congratulations, you’re done! p. 8
• What’s next? p. 9
• Ooma Usage Guide p. 10
• Ooma Premier p. 12
• Quick Reference p. 14
• Status Lights p. 15
• Troubleshooting p. 16
• Add-Ons for Ooma Telo p. 18
• Alternative Wi-Fi Setup p. 20
• Connecting Your Telo Using Ethernet p. 21
• Alternative Ethernet Setup Options p. 22
• Fax and Home Wiring Setup Options 5 Have a question or need assistance? Here is where you can look for help: Knowledge base: www.ooma.com/support User manuals: support.ooma.com/userguide Community forum: www.ooma.com/forums Live Customer Care: 1-888-711-6662 (US) 1-866-929-6662 (CA) Installing Ooma Telo Air is easy! In fact, most users are up and calling in less than 15 minutes. This guide will walk you through the basics of setting up your Ooma Telo Air. It will also introduce you to the basics of using your Ooma service. Getting Started ■ Ooma Telo Air ■ Ethernet Cable ■ AC Adapter Package Contents Ooma Telo Air AC AdapterEthernet Cable A B The easiest way to set up your Telo is with your iPhone or Android smartphone. Visit the app store on your phone and search for the “Ooma Setup” app. Install the app and follow the instructions. Get the Ooma Setup App STEP 1 If you don’t have a smartphone or cannot install the app, you can visit ooma.com/activate on your computer. Follow the alternate instructions on that site to activate your account and set up your Telo. The Ooma Setup app will guide you through the necessary steps to activate your account. You will need to provide your 911 address and select a phone number. Activate Your Account STEP 2 Again, if you don’t have a smartphone or cannot install the app, go to ooma.com/activate on your computer and follow the alternate instructions to activate your account and set up your Telo.6 7 The Ooma Setup app contains instructions that will guide you through connecting to the Internet. You can connect it to the Internet in two different ways: Connect your Ooma Telo Air to the Internet Using an existing corded or cordless phone, plug the other end of the cord into the PHONE port. Connect a Phone STEP 3 STEP 4 If you need additional assistance, you can find alternate instructions for Wi-Fi setup on page 20 of this booklet. Instructions for Ethernet setup can be found on pages 22 and 23. Corded or Cordless Phone Wi-Fi connection p. 244

Ethernet connection If you have purchased on Ooma HD2 or HD3 handset bundle, see the separate guide for instructions to set it up.8 9

If your Telo needs a software upgrade, the light on top of the device will blink purple while it is downloading the newest version. This may take 5-10 minutes. Do not unplug the Telo while it is upgrading. It will automatically reboot after the upgrade is done. Congratulations, you’re done! Your Ooma Telo is ready to be used once the light on top of the device is blue. Pick up the phone and listen for the Ooma dialtone to confirm that your setup is complete. If you connected a computer to complete your Wi-Fi setup, you disconnect it now. Place your first phone call Pick up the phone you connected to the Ooma Telo and dial just like you always do. Call a friend or family member and experience firsthand the quality of Ooma PureVoice™ technology. Set up your voicemail Pick up the phone connected to the Ooma Telo and press the key on the Telo. The system will walk you through configuring your account and recording a personal greeting. Check out My Ooma Access your online control panel at my.ooma.com. Here you’ll unlock the capabilities of your system: ■ Check voicemail and call logs ■ Configure preferences and set up advanced features ■ Update your 911 address ■ Purchase additional services and add-ons ■ And much more! The first time you log in, our Setup Wizard will help configure our most popular features. What’s next? Transfer your phone number In most areas, you can port your existing number to Ooma for a one-time fee. You must maintain your current phone service until the porting process is completed, which usually takes about 1-3 weeks. To check availability, to learn more, or to get started, please visit: my.ooma.com/port Explore Ooma Premier™ Ooma Premier is a bundle of enhanced calling features that will get your home phone service firing on all cylinders. See the Ooma Premier section for an overview of our most popular features. To learn more about all the features and benefits included in Ooma Premier, go to: my.ooma.com/premier10 11 Ooma Usage Guide Making and receiving calls To place a call, pick up a phone connected to your Ooma Telo and dial a phone number. To answer a call, pick up the phone when it rings as you normally would. Call-waiting Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again. Blocking caller-ID Disable your caller-ID on outgoing calls by dialing

before you dial out. To disable caller-ID for all calls, visit: my.ooma.com/privacy 911 emergency calling In case of an emergency, dial

to reach first responders. For your safety, always keep your address up-to-date at: my.ooma.com/address Setting up 911 notifications Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home. To set this up, go to: my.ooma.com/911 International and other calling services A calling plan or prepaid balance is required to call outside the country. Visit my.ooma.com/prepaid to get started. Then dial

followed by the country code and phone number. Your remaining time will be announced before the call completes. NOTE: A prepaid balance is required for 411 calls. Basic Operation Setting up Pick up your phone and press the key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting. Playing messages at home When you have new messages, the key will blink. Press the key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.Checking voicemail remotely There are three ways to check voicemail remotely:

1. Phone: Dial your Ooma number. When the call rolls to

voicemail, press the

key and enter your PIN.

2. Online: Listen to and manage your voicemail on the web at:

3. Email: Forward your voicemail as an MP3 file to your

email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail Voicemail Changing voicemail settings Pick up the phone connected to your Ooma Telo and press the key. From the main menu, select option 2: “Change your settings,” then follow the instructions.12 13 Blocking telemarketers Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking callers, visit:my.ooma.com/blacklists Choosing a virtual number Select a number from almost any calling area for a home office or to make it easy for friendsand family in another state to reach you. Get started at: my.ooma.com/numbers Identifying callers Don’t recognize the number? Enhanced Caller-ID will look up the caller’s name from a national database so you’ll have more than just the number to go by. Monitoring your calls Listen in as your callers leave their voicemail. The message will be played through the speaker in your Telo. Only answer the phone if you decide you want to take the call. Ooma Premier Your Ooma Telo comes with a free trial of Ooma Premier, a bundle of over 25 premium calling features. Check out some of our most popular features below! Making two calls at once Press the Flash key on your handset, and you’ll get a new Ooma dialtone. Forwarding your voicemail Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set this up, go to: my.ooma.com/voicemail Staying connected on the go Afraid to miss a call? Set up your Ooma Telo to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at: my.ooma.com/calling Using Ooma on your smartphone Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G/4G data connection with the Ooma Mobile app. To get started, go to: my.ooma.com/mobile Turning off the ringer Need some peace and quiet? Just press and hold the >> button or dial

on your phone and all your calls will roll straight to voicemail. To deactivate Do Not Disturb, press and hold >> again or dial

And much, much more Explore all the features and benefits of Ooma Premier: my.ooma.com/premier1514 Quick Reference Play Key Press to hear your voicemail messages. Press again to stop playback. Key will blink when there are new messages. Fast Forward Key During voicemail playback, press to skip to the next message. Press and hold to toggle Do Not Disturb. Rewind Key During voicemail playback, press once to replay the current message, and twice to skip to the previous message. Press to adjust brightness of the status light. Delete Key During voicemail playback, press to delete the current message. Volume Adjustment Key Press to adjust the volume level. Page Key (on rear of Base Station) Press to locate your Ooma handsets. Press-and-hold for three seconds to register a new cordless Ooma device such as an HD2 Handset or Linx. Status Lights Solid Blue System Status Indicates that your Ooma service is working. You will hear the Ooma dial tone and all services are operational. Solid Purple System Status Indicates that your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail. Blinking Purple System Status Indicates that your Ooma Base Station is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Base Station when it is in this state. Blinking Red System Status Indicates that your Ooma service is not working. All services are unavailable. You will not hear any dial tone and will not be able to make or receive calls. White System Status Indicates that your Ooma Base Station is not powered on or that brightness is turned all the way down. USB POWER HOME INTERNET PHONE Page Key Fast Forward Delete Rewind Play System Status Volume16 17 Troubleshooting ■ The light is blinking red A blinking red light indicates that your Ooma Telo is not operational. It is normal for the light to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly:

• Verify that you have activated your device as described in STEP 1. If you plugged in your device before going through the activation process, try rebooting it now.

• For Ethernet installations: Check that your network cables are plugged in securely. Verify that the INTERNET port is connected to your router (or modem). The LED at the bottom right of the connector will be lit green if the cable is connected properly.

• For Wi-Fi installations: Try moving the Telo closer to your Wi-Fi router and repeating the directions on Page 5 to refresh your wireless setup. If you are unable to connect over Wi-Fi, follow the directions on Page 22 to connect your Telo to your router using Ethernet instead.

• Check that your Internet connection is working. Try connecting a computer to the HOME port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your Internet connection.

• Try rebooting your Telo, modem, and router by pulling out the power and plugging them back in. ■ The light does not light up Check that the AC adapter is plugged in and power is being supplied to the device. ■ You don’t hear the Ooma dialtone If the light is blue but you don’t hear a dialtone, check that your phone is correctly plugged into the PHONE port. ■ Incoming calls do not ring your home phone When it is turned on, the light will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the >> button or dial

from your phone. ■ You are unable to hear your messages Check that the speaker hasn’t been turned off. Increase the volume level by pressing . The device will say what volume it has been set to. ■ Voice constantly breaks up Voice quality is dependent on the speed and quality of your Internet connection. For best results, Ooma recommends that you hardwire your Telo between the modem and router as shown on Page 22. This configuration allows phone calls to be intelligently prioritized over other network traffic. You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME port, browsing to setup.ooma.com, then clicking on the Advanced tab.18 19 Add-Ons for Ooma Telo Ooma HD2 and HD3 Handset The Ooma HD2 and HD3 handsets sync wirelessly with the Ooma Telo to give you the freedom to set them up anywhere in your home. The handset supports many advanced features, including contact list syncing, Facebook picture caller-ID, custom musical ringtones, access to the Instant Second Line, and much more. Ooma Linx Sometimes you want a telephone in a room that doesn’t have the wiring to set one up. The Ooma Linx device is a remote phone jack that syncs wirelessly with the Ooma Telo to support a telephone anywhere there is an available electrical outlet. With Premier service you can assign a separate number to the Ooma Linx for a perfect home office solution. Ooma Smart Home Security Add Ooma Smart Security to your current Ooma home phone service and check the status of your home 24/7. Call 911 remotely from your home phone number even when you are not at home. Receive notifications when doors open or close. Monitor movement from anywhere. Detect water before it causes damage. To learn more about these accessories for the Ooma Telo, visit: my.ooma.com/products Ooma mobile app Available for both iOS and Android devices, the free Ooma mobile app allows you to make and receive phone calls through your Wi-Fi or 3G/4G data connection without using cell phone minutes. The app also offers a convenient interface to listen to voicemails and to manage your Ooma account.20 21 Alternative Wi-Fi Setup We recommend using the Ooma Telo setup app for Wi-Fi setup. If you cannot use the mobile app, follow the instructions below: Connect a Computer to your Ooma Telo Power on your Telo Air using the included AC cord. It is normal for the lights on the Telo to blink for a couple of minutes while it boots up. When the device has booted up, use the included Ethernet cable to connect a computer to the HOME port of the Telo. Configure Wireless Settings Open a browser on the computer connected to the Telo and navigate to setup.ooma.com, a special site embedded in your Telo. Click the Wireless tab on the left side of your screen. Follow the onscreen instructions to conenct the Telo to your Wi-Fi network using your network name and password.

IMPORTANT:If the computer has Wi-Fi, it must be disabled. The computer must have a wired connection to the Telo. Plug the included AC adapter into the POWER port. The Ooma logo will blink red for a few minutes. When it turns blue, the Telo is ready. Connecting Your Telo Using Ethernet If you do not wish to connect your Telo to your Wi-Fi network, you can use a hardwired connection instead. Insert one end of the Ethernet cable into the INTERNET port on the back of the Telo. Connect the other end of the cable to an open port on your router.22 23 Alternative Ethernet Setup Options The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices. Review the following options to see if any of them apply to you. Install Telo between modem and router (best voice quality) This setup allows Ooma to prioritize your phone calls over other network traffic.

1. Find the Ethernet cable that connects your modem to your router.

2. Unplug the modem end and plug into the HOME port of the Telo.

3. Use the included Ethernet cable and connect the INTERNET port of the Telo

4. Reboot your modem and router.

OPT. A ModemOoma TeloRouter HOME INTERNET NOTE: Option A is required to use Ooma Internet Security,as Internet traffic needs to pass througah the Telo in order to be filtered. Install Telo between modem and PC If you only have one computer and it is connected to your modem, use this option.

1. Find the Ethernet cable that connects your modem to your computer.

2. Unplug the modem end and plug it into the HOME port of the Telo.

3. Use the included Ethernet cable and connect the INTERNET port of the

4. Reboot your modem and computer.

OPT. B ModemComputer Ooma Telo INTERNETHOME24 25 Fax and Home Wiring Setup Options Connecting your Fax A standard phone splitter can be used to connect more than one device to the PHONE port. To learn more, visit: www.ooma.com/fax Phone Ooma Telo Phone Splitter Fax, DVR or STB PHONE PHONE Phone Phone Ooma Telo Connecting Your Phone Jacks You can link the Ooma Telo to the phone jacks in your home, allowing you to connect phones in multiple rooms.