X500 - Laptop Getac - Free user manual and instructions

Technical Specifications	Details
Processor	8th Generation Intel Core i7
RAM	16 GB DDR4
Storage	512 GB SSD
Screen Size	15.6 inches Full HD (1920 x 1080)
Graphics Card	NVIDIA GeForce GTX 1050
Connectivity	Wi-Fi 802.11ac, Bluetooth 4.2, Ethernet
Ports	USB 3.0, USB-C, HDMI, SD card reader
Weight	3.6 kg
Dimensions	385 x 295 x 50 mm
Usage	Designed for harsh environments, shock and water resistant (IP65)
Maintenance	Easy access to internal components for upgrade and repair
Security	Fingerprint reader, TPM 2.0, reinforced chassis
Warranty	2 years standard warranty
General Information	Ideal for professionals in the field, military, construction, etc.

Frequently Asked Questions - X500 Getac

How do I turn on my Getac X500?

To turn on your Getac X500, press and hold the power button located on the side of the laptop for a few seconds until the Getac logo appears on the screen.

What should I do if the screen stays black on startup?

Check that the computer is charged. Plug in the charger and wait a few minutes. If the screen remains black, hold the power button for 10 seconds to force shutdown, then try restarting.

How do I reset my Getac X500?

To reset your Getac X500, go to "Settings", then "System", and select "Reset". Follow the on-screen instructions to reset the device.

Why is my Getac X500 heating up?

Heating can be normal during intensive use. Make sure the vents are not blocked. If the computer frequently overheats, consider cleaning it or checking the fan operation.

How do I connect my Getac X500 to a Wi-Fi network?

Click the network icon in the taskbar, select the desired Wi-Fi network, and enter the password when prompted.

What should I do if the keyboard is not working?

Make sure nothing is blocking the keys. Restart the computer. If the problem persists, check for driver updates or try plugging in a USB keyboard.

How do I check the battery life?

Click the battery icon in the taskbar to see the remaining charge percentage and power saving options.

My Getac X500 does not recognize my USB drive, what should I do?

Try plugging the USB drive into another port. If it still does not work, test it on another computer. If the problem persists, the USB drive may be defective.

How do I update the operating system on my Getac X500?

Go to "Settings", select "Update & Security", then click "Check for updates". Follow the instructions to install available updates.

What should I do if I lose my password?

Use the password reset option on the login screen or follow the password recovery instructions provided by your operating system.

USER MANUAL X500 Getac

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. All other brand and product names are trademarks or registered trademarks of their respective owners.

NOTE

The information in this manual is subject to change without notice.
Depending on the model you purchased, the appearance of your computer may not be exactly the same as those shown in this guide.

Before You Begin

For complete information of the product, refer to the User's Manual (in PDF format) on your Window's desktop or Driver Disc (if provided).

You can download the latest manual and drivers by accessing the Getac web link at http://www.getac.com Support

Download. In case you are unable to download the manual file and/or driver file, contact your authorized dealer for assistance.

Getting the Computer Running

Installing the Battery Pack

Install the battery pack if it has not been installed in your computer.

1. Locate the battery compartment on the right side of the computer.
2. Slide the latch toward the right to unlock () and then push down the latch to release the cover.

1. With the strip facing outward, insert the battery pack all the way into the compartment.

1. Close the cover. When closing, engage the latch and then slide the latch toward the left to lock (B).

Connecting to AC Power and Starting Up

The first time you use your computer, use the AC adapter.

1. Plug the DC cord of the AC adapter to the power connector of the computer (0).
2. Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet (2).

1. Press the power button ( ) to start up the computer. The operating system such as Windows should start.

Charging the Battery

To charge the battery, connect the AC adapter to the computer and an electrical outlet. The Battery Charge Indicator (E) on the computer glows amber to indicate that charging is in progress. When the battery is fully charged, the Battery Charge Indicator glows green.

It takes approximately 4 hours to fully charge the battery when the computer is off and approximately 7 hours when the computer is on.

Taking a Look at the Computer

CAUTION: You need to open the protective covers to access the connectors or devices inside. When not accessing a connector or device, make sure to close the cover completely for water-, dust-, and fire-proof integrity of your computer. (Engage the locking mechanism if existing.)

Using System Recovery

Use System Recovery when:

The Windows operating system does not start at all.
- You want to restore the system to the factory state.

WARNING: All data on the hard disk drive will be lost.

To run System Recovery:

1. Connect the AC adapter.
2. Turn on the computer. During system startup when the Getac logo screen appears, press Ctrl + Alt + F2 keys for four seconds.
3. In the screen that appears, select Recovery to start the recovery process.

1. The progress bar shows the percentage completed. When it reaches 100% , the system turns off.
2. Turn on the computer. The Windows setup wizard starts. Follow the onscreen prompts to continue.
3. When the system restarts, the installer screen appears. The installer will perform system hardware detection and driver installation.

1. When completed, the system restarts and displays Windows desktop.

Taking Care of the Computer

Location Guidelines

• For optimal performance, use the computer where the recommended temperature is between 0^ (32^) and 55^ (131^) - actual operating temperature depending on product specifications.
• Avoid placing the computer in a location subject to high humidity, extreme temperatures, mechanical vibration, direct sunlight, or heavy dust. Using in extreme environments for long periods can result in product deterioration and a shortened product life.
• Operating in an environment with metallic dust is not allowed.
• Place the computer on a flat and steady surface. Do not stand the computer on its side or store it in an upside-down position. A strong impact by dropping or hitting may damage the computer.
• Do not cover or block any ventilation openings on the computer. For example, do not place the computer on a bed, sofa, rug, or other similar surface. Otherwise, overheating may occur that results in damage to the computer.
• As the computer can become very hot during operation, keep it away from objects that are vulnerable to heat.
• Keep the computer at least 13cm (5 inches) away from electrical appliances that can generate a strong magnetic field such as a TV, refrigerator, motor, or a large audio speaker.
• Avoid moving the computer abruptly from a cold to a warm place. A temperature difference of more than 10^ (18^) may cause condensation inside the unit, which may damage the storage media.

General Guidelines

• Do not expose your skin to the computer when operating it in a very hot or cold environment.

• Do not place heavy objects on top of the computer as this may damage the display.

• The screen surface is easily scratched. Avoid touching it with a sharp object such as a pen or pencil.

• LCD image sticking occurs when a fixed pattern is displayed on the screen for a prolonged period of time. You can avoid the problem by limiting the amount of static content on the display. It is recommended that you use a screen saver or turn off the display when it is not in use.
• To maximize the life of the backlight in the display, allow the backlight to automatically turn off as a result of power management.

Cleaning Guidelines

• Never clean the computer with its power on.
• Use a soft cloth moistened with water or a non-alkaline detergent to wipe the exterior of the computer.
• Gently wipe the display with a soft, lint-free cloth. Do not use alcohol or detergent on the display.
• Dust or grease on the touchpad can affect its sensitivity. Clean the pad by using adhesive tape to remove the dust and grease on its surface.
• If water or liquid is split onto the computer, wipe it dry and clean when possible. Though your computer is water-proof, do not leave the computer wet when you can dry it.
• In case water or liquid is spilt into the keyboard, immediately turn off the computer and unplug the AC adapter. Then tilt the keyboard 90 degrees to the right (where the drainpipe ends are located) to let the liquid flow out of the keyboard. Make sure to clean up any part of the spill you can get to. Though the keyboard of your computer is spill-proof, liquid will remain in the keyboard enclosure if you don't remove it. Wait for the keyboard to air dry before using the computer again.
• If the computer gets wet where the temperature is 0^ C (32°F) or below, freeze damage may occur. Make sure to dry the wet computer.

Battery Pack Guidelines

• Recharge the battery pack when it is nearly discharged. When recharging, make sure that the battery pack is fully charged. Doing so may avoid harm to the battery pack.
• The battery pack is a consumable product and the following conditions will shorten its life:

when frequently charging the battery pack
- when using, charging, or storing the battery in high temperature condition

• To avoid hastening the deterioration of the battery pack thereby prolonging its useful life, minimize the number of times you charge it so as not to frequently increase its internal temperature.
• Charge the battery pack between 10^ 30^ ( 50^ 86^ ) temperature range. A higher environment temperature will cause the battery pack's temperature to rise. Avoid charging the battery pack inside a closed vehicle and in hot weather condition.

Also, charging will not start if the battery pack is not within the allowed temperature range.

It is recommended that you do not charge the battery pack more than once a day.
It is recommended that you charge the battery pack with the computer's power off.
To maintain the battery pack's operating efficiency when removed from the computer, store it in a cool dark place and with 30% 40% charge remaining.
- Important guidelines when using the battery pack.

When installing or removing the battery pack take note of the following:

• avoid installing or removing the battery pack when the computer is in Sleep mode. Abruptly removing the battery pack may cause loss of data or the computer may become unstable.
• avoid touching the battery pack terminals or damage may occur, thereby causing improper operation to it or the computer.

The computer's input voltage and surrounding temperature will directly affect the battery pack's charge and discharge time:

• charging time will be prolonged when the computer is turned on.

To shorten the charging time, it is recommended that you place the computer in Sleep or hibernation mode.

• a low temperature will prolong the charging time as well as hasten the discharge time.

• When using battery power in an extremely low temperature environment, you may experience shortened operating time and incorrect battery level reading. This phenomenon comes from the chemical characteristics of batteries. The appropriate operating temperature for the battery is -10^ 50^ ( 14^ 122^ ).

Touchscreen Guidelines

• Use the finger or the included stylus on the display. Using a sharp or metallic object other than your finger or stylus may cause scratches and damage the display, thereby causing errors.

• Use a soft cloth to remove dirt on the display. The touchscreen surface has a special protective coating that prevents dirt from sticking to it. Not using a soft cloth may cause damage to the special protective coating on the touchscreen surface.

• Turn off the computer power when cleaning the display. Cleaning the display with the power on may cause improper operation.

• Do not use excessive force on the display. Avoid moving the computer while holding the display or twisting the display. Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display.

• Using the touchscreen during low temperature (less than 5^ ) may cause a slower response time. This is normal. A normal response time may be restored upon returning to room temperature.

• When there is a noticeable discrepancy in the placement of the stylus on the screen and the indicated position of the onscreen pointer, use the calibration utility to recalibrate the touchscreen display.

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