Officejet 5744 - Printer HP - Free user manual and instructions

USER MANUAL Officejet 5744 HP

Printed in [English] © 2014 Hewlett-Packard Development Company, L.P. *B9S76-90056* *B9S76-90056* B9S76-90056 English The information contained herein is subject to change without notice.www.hp.com/eu/m/OJ5740 Scan to nd out more! Standard data rates may apply. Might not be available in all languages.Learn more Electronic Help: Install the electronic Help by selecting it from the recommended software during software installation. Learn about product features, printing, troubleshooting, and support. Find notices, environmental, and regulatory information, including the European Union Regulatory Notice and compliance statements, in the Technical Information section.

• Windows® 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, click Help, and then select Search HP Help.
• Windows® 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, click the icon with the printer’s name, and then click Help.
• Windows® 7, Windows Vista®, and Windows® XP: Click Start > All Programs > HP > HP Oicejet 5740 series > Help.
• OS X: Click Help > Help Center. In the Help Viewer window, click Help for all your apps, and then click HP Oicejet 5740 series. Readme: Contains HP support information, operating system requirements, and recent printer updates.

• Windows: Insert the software CD in your computer, and then browse to the ReadMe.chm le. Double-click ReadMe.chm to open, and then select the ReadMe in your language.

• Mac: Open the Documents folder located at the top-level of the software installer. Double-click ReadMe, and then select the ReadMe in your language. On the Web: Additional help and information: www.hp.com/go/support. Printer registration: www.register.hp.com. Declaration of Conformity: www.hp.eu/certicates. Ink usage: www.hp.com/go/inkusage.Get started1. Follow the illustrations on the setup yer to set up your printer.2. Install software.Windows® Go to 123.hp.com/OJ5740, and then follow the on-screen instructions. If your computer is not connected to the Internet, insert the software CD in your computer. If CD does not start, browse to Computer, double-click the CD/DVD drive icon with the HP logo, double-click setup.exe, and then follow the on-screen instructions.OS X/iOS To install the latest HP software on a Mac, go to 123.hp.com/OJ5740. HP software for Mac is not included on the software CD that came with the printer.This product is Apple AirPrint enabled. The printer and iOS device or Mac must be on the same local network. Note: Always make sure that the paper tray is loaded with the desired paper. After closing the tray, ensure that this paper is selected on the printer control panel. HP Oicejet 5740 e-All-in-One Series

IT2 Safety information Always follow basic safety precautions when using this printer to reduce the risk of injury from re or electric shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Observe all warnings and instructions marked on the printer.

3. Unplug this printer from wall outlets before cleaning.

4. Do not install or use this printer near water, or when you are wet.

5. Install the printer securely on a stable surface.

6. Install the printer in a protected location where no one can step on or trip over the power cord,

and the power cord cannot be damaged.

7. If the printer does not operate normally, see the help le (which is available on your

computer after you install the software).

8. There are no user-serviceable parts inside. Refer servicing to qualied service personnel.

9. Use only with the power cord and power adapter (if provided) supplied by HP.

Wireless light: Indicates the status of the printer wireless connection.

• Solid blue light indicates that wireless connection has been established and you can print.

• Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within the range of wireless signal.

• Fast blinking light indicates wireless error. Refer to the message on the printer display.

• If wireless is turned o, the wireless light is o and the display screen shows Wireless O.

Help button: Shows help content if it is available for the current operation.

Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.

Control panel display: Touch the screen to select menu options, or scroll through the menu items.

Near Field Communication (NFC) button: Indicates the area where you can print documents and images from a mobile device (such as a smartphone or tablet) by touching the device on the printer. Control panel English3 MacWindows Basic troubleshooting If you are unable to print:

1. Make sure the cable connections are secure.

2. Make sure the printer is powered on. The On button will be lit white.

3. Check the wireless status light to make sure your printer is connected to a network.

4. Visit the HP Diagnostic Tools website at www.hp.com/go/tools to download free diagnostic utilities (tools)

that you can use to x common printer problems. Make sure that the printer is set as your default printing device:

• Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.

• Windows 7: From the Windows Start menu, click Devices and Printers.

• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printer.

• Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. Make sure that your printer has a check mark in the circle next to it. If your printer is not selected as the default printer, right-click the printer icon and choose Set as Default Printer from the menu. Check your print queue:

3. Click a print job to select it.

4. Use the following buttons to manage the print job:

• Cancel icon: Cancel the selected print job.

• Resume: Continue a paused print job.

5. If you made any changes, try to print again.

a. Turn o the printer and unplug the power cord. b. Wait a minute, then plug the power cord back in and turn on the printer. Acknowledgements: Windows XP, Windows Vista, Windows 7, Windows 8, and Windows 8.1 are U.S. registered trademarks of Microsoft Corporation. Mac, OS X, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries. If you are using a USB cable and you are still unable to print, or the software installation fails:

1. Remove the CD from the CD/DVD drive, and then

disconnect the USB cable from the computer.

2. Restart the computer.

3. Insert the printer software CD in the CD/DVD drive,

and then follow the on-screen instructions to install the printer software. Do not connect the USB cable until you are told to do so.

4. After the installation nishes, restart the computer.

If you are using wireless and you are still unable to print: Go to the Networking section on the next page for more information. Uninstall the software:

1. If the printer is connected to your computer through

USB, disconnect the printer from your computer.

2. Open the Applications/Hewlett-Packard folder.

3. Double-click HP Uninstaller, and then follow the

on-screen instructions. Reset the printing system:

2. Press and hold the Control key as you click the list

at the left, and then choose Reset printing system.

3. Add the printer you want to use.

Anonymous usage information storage: The HP cartridges store a limited set of anonymous information about the usage of the printer. For more information and instructions for disabling this storage, see the electronic Help. English4 Wireless networking If connecting your printer to the network was unsuccessful

• Conrm that wireless is enabled on your printer.

1. From the printer control panel, touch

(Settings), and then touch Wireless Settings.

3. In the Wireless Settings screen, select On for the Wireless option.

• Conrm that your printer is connected to your network.

1. From your printer control panel, touch

3. Touch Print Reports, and then touch Wireless Test Report. The Wireless Test Report is automatically printed.

4. Check the top of the report to see if something failed during the test.

– See the Diagnostics Results section for all tests that were performed, to determine whether or not your printer passed. – From the Current Conguration section, nd out the Network Name (SSID) to which your printer is currently connected. Make sure that the printer is connected to the same network as your computer. Note: If your computer is connected to a Virtual Private Network (VPN), temporarily disconnect from the VPN before proceeding with the installation. After installation you will need to disconnect from the VPN to access your printer over your home network.

• Make sure security software is not blocking communication over your network. Security software, such as rewalls, can block communication between your computer and printer when installing over a network. If your printer cannot be found, temporarily disable your rewall and check if the problem goes away. For more help and tips on security software, go to: www.hp.com/go/wpc-rewall.

• Restart components of the wireless network. Turn o the router and the printer, and then turn them back on in this order: router rst and then printer. Sometimes, turning o devices and then turning them back on helps resolve network communication issues. If you still cannot connect, turn o the router, the printer, and the computer, and then turn them back on in this order: router rst, then printer, and then computer. Note: If the wireless connection cannot be made, the printer can also be connected to the network using an Ethernet cable. If you still have problems, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). This website contains the most complete, up-to-date information about wireless printing, as well as information to help you prepare your wireless network; solve problems when connecting the printer to the wireless network; and resolve security software issues. Note: If you are using a computer running Windows, you can use the Print and Scan Doctor tool, which can help solve many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools. If you want to share your printer with multiple computers on your network First install your printer on your home network. After you have successfully connected your printer to your home network, you can share your printer with other computers on the same network. For each additional computer you only need to install the HP printer software. Need networking help? www.hp.com/go/wirelessprinting The HP Wireless Printing Center at www.hp.com/go/wirelessprinting can help you prepare your wireless network, set up or recongure your printer, and troubleshoot networking problems. EnglishEnglish

If you want to use the printer wirelessly without a router Use Wi-Fi Direct to print wirelessly without a router, from your computer, smartphone, or other wireless enabled device. To use Wi-Fi Direct from a computer, the printer software must be installed on the computer.

1. Make sure that Wi-Fi Direct on your printer is turned on:

a. From the Home screen on the printer display, touch (Wi-Fi Direct). b. If Status is O, touch (Wi-Fi Direct Settings) and turn Wi-Fi Direct on.

2. Connect your wireless enabled device to your printer:

a. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation provided with the mobile device. b. From the mobile device, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP Oicejet-5740 (where ** are the unique characters to identify your printer). c. Enter the Wi-Fi Direct password when prompted.

3. Print as you normally do from your computer or mobile device.

Note: Wi-Fi Direct connection does not provide Internet access. Visit the HP Wireless Printing Center at www.hp.com/go/wirelessprinting for more information about Wi-Fi Direct. If you want to change from a USB connection to a wireless connection First make sure that you have already successfully installed your printer software. Windows

1. Do one of the following according to your operating system:

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities.

• Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app bar.

4. Select Convert a USB connected printer to wireless. Follow the on-screen instructions.

Mac Use HP Utility in Applications/Hewlett-Packard to change the software connection to wireless for this printer. Wireless networking (continued) If you want to print with AirPrint This printer is Apple AirPrint™-enabled. You can print wirelessly from your iOS device or Mac.

• Your printer and iOS device or Mac must be on the same wireless network.

• With Apple AirPrint™, you cannot scan documents from the printer to your iOS device. This product is designed for use in open environments (e.g., in homes and not connected to the public internet) in which anyone may access and use the printer. As a result, the Wi-Fi Direct setting is in “Automatic” mode by default, without an administrator password; this allows anyone in wireless range to connect and access all functions and settings of the printer. If higher security levels are desired, HP recommends changing the Wi-Fi Direct Connection Method from “Automatic” to “Manual” and establishing an administrator password.6 Set up fax

1. If your country or region is listed below, visit www.hp.com/uk/faxcong for setup information. Otherwise,

follow the instructions in this guide.

2. Connect the phone line.

Note: HP printers are designed specically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, ISDN, or FoIP), you might need to use digital-to-analog lters or converters when setting up the printer for faxing. Contact your phone company to determine which setup options are best for you. If the phone line is only used for fax a. Connect one end of the phone cord to the phone wall jack. b. Connect the other end to the port labeled 1-LINE on the back of the printer. If you have subscribed to a DSL/ADSL service, connect a DSL/ADSL lter between the 1-LINE port and the phone wall jack.

The fax test checks hardware, veries phone cord type and connection status, and checks for a dial tone and an active phone line. To run the test: a. From the Home screen on the printer display, press the Up and Down buttons to select Fax, and then press OK. b. Select Settings, select Advanced Settings, select Fax Setup Wizard, and then follow on-screen instructions.

DSL/ADSL lter (provided by the telephone company or service provider) If additional devices are connected to the phone line If you have other devices to connect, connect them as shown in the diagram below:

Telephone answering machine

1. Load your original print-side down on the right front corner of the scanner glass or print-side up in the

4. Enter the fax number by using the keypad.

To add a pause in the fax number, press * repeatedly, until a dash (-) appears on the display.

5. Touch Black or Color.

If the printer detects an original loaded in the document feeder, it sends the document to the number you entered. If the recipient reports problems with the quality of the fax you sent, try changing the resolution or contrast of your fax. Use fax Send a fax using an extension phone

1. Dial the number by using the keypad on the extension phone.

Do not use the keypad on the printer control panel when sending a fax using this method.

2. If the recipient answers the phone, you can engage in a conversation before sending the fax.

If a fax machine answers the call, you will hear fax tones from the receiving fax machine.

3. Load your original print-side down on the right front corner of the scanner glass or print-side up in the

If you were on the phone with the recipient, ask the recipient to start receiving the fax when they hear fax tones on the fax machine. When the printer begins faxing, you can hang up the phone or remain on the line. You might not hear fax tones during fax transmission. For more information about other ways you can send faxes, such as scheduling a fax to be sent later or sending faxes from a computer, see the electronic Help. Receive a fax automatically By default, the printer automatically answers incoming calls and receives faxes. To receive faxes manually, turn o Auto Answer from the printer control panel. The printer will answer calls after the number of rings specied in the Rings to Answer setting. If an answering machine is connected to the printer, the Rings to Answer setting for the printer must be set to a higher number than the answering machine.

1. Make sure the printer is turned on and paper is loaded.

2. From the printer display, touch Fax.

3. Touch Setup, and then touch Preferences.

4. Select On for the Auto Answer option.

Note: If you have subscribed to a voice mail service on the same phone line that you will use for faxing, you cannot receive faxes automatically. You must be available to respond in person to incoming fax calls. (If you want to receive faxes automatically, contact your phone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing.) The printer can store received faxes in its internal memory. To reprint these faxes, see “Reprint received faxes from memory” on the next page.8 Use fax (continued) Receive a fax manually If you are on the phone with another person, you can receive faxes manually without hanging up the phone.

1. Make sure the printer is turned on and paper is loaded.

2. Remove any originals from the document feeder.

Set Rings to Answer to a higher number to allow you time to answer the incoming call before the printer does. Or turn o Auto Answer so that the printer does not automatically answer incoming calls.

3. Ask the sender to start sending the fax.

4. When you hear fax tones, from the Home screen on the printer control panel, touch Fax, touch Send and

Receive, and then touch Receive Now. When the printer begins to receive the fax, you can hang up the phone or remain on the line. You might not hear fax tones during fax transmission. Reprint received faxes from memory If Backup Fax Reception is turned on, incoming faxes will be stored in memory even when the printer has an error condition. Note: All faxes stored in memory might be deleted from memory when the printer is turned o.

1. Make sure paper is loaded in the printer.

2. From the Home screen on the printer display, touch Fax.

The faxes are displayed in the reverse order from when they were received, with the most recently received fax printed rst.

4. To stop printing, select Cancel.

Print a report or log Fax reports provide useful system information about the printer.

1. From the Home screen on the printer display, touch Setup and then touch Fax Setup.

2. Touch Reports and then touch Fax Conrmation.

3. Touch to select one of the options.

English9 Check the printer fax settings

• The Auto Answer feature is turned on for the printer to receive fax automatically.

• If you have subscribed to a voice mail service from the phone company or service provider, ensure that the Rings to Answer on the printer is set to be more than that of the telephone answering machine. The printer will monitor the line and decide if an incoming call is a normal phone call or fax call. If it is a fax call, the printer will start a fax connection automatically. Otherwise, you might have to receive the fax manually by selecting Fax on the printer display.

• If multiple phone numbers are assigned to the same physical phone line and the line is shared by multiple devices, ensure that the printer is set to the correct distinctive ring setting for receiving faxes. Check the physical fax connections

• Connect the phone cable from the 1-LINE port on the back of the printer to the phone wall jack and connect a phone cable from the 2-EXT port on the back of the printer to an extension phone. From the extension phone, call the phone number that failed to receive the faxes.

• If you were trying to fax to an external number, be sure to include any required access code or numbers prior to entering the number. You might also need to add a pause in the number to prevent the printer from dialing too fast; to add a pause, press * repeatedly until a dash (-) appears on the display.

• If you cannot make any outgoing calls because no dial tone is detected or the line is noisy, try using another phone cable in place of the one connected to the 1-LINE phone port, or move the printer to another location which has a separate phone line (if possible) and see if there are similar problems.

• If you are in a digital phone environment (such as FoIP, fax over VoIP), reduce the fax speed and turn o the Error Code Modulation (ECM) from the printer control panel. If needed, contact your phone company to nd out if there are problems with the phone line or to learn more about the capabilities of the phone network. Solve fax problems If you still have problems using fax after successfully completing the fax test, follow the steps below: Cannot send but can receive faxes

1. Perform a copy or scan to ensure that the printer is

2. Check the physical fax connections.

3. Check if other fax devices can send to the same

phone number. The receiving fax device might have blocked your phone number, or it might be having technical problems.

4. If the problem persists, print the fax test report and

fax log (and if available, the Caller ID report and Junk Fax report), and then contact HP for further help. Cannot receive but can send faxes

1. Check the fax settings on the printer.

2. Check the physical fax connections.

3. Check if other devices connected to the same phone

line can receive faxes. The phone line might be faulty or the sending fax device might be having problems sending faxes. You might also want to check if you have blocked the sender’s phone number.

4. Check the problem with the sender. If the problem

persists, print the fax test report and fax log (and if available, the Caller ID report and Junk Fax report), and then contact HP for further help. Cannot send and receive faxes

1. Perform a copy or scan to ensure that the printer is

2. Check the physical fax connections.

3. Check the fax settings on the printer.

4. Check if other devices connected to this phone line

can send or receive faxes. There might be a problem with the phone line.

5. Reset the printer by turning o the printer and,

if possible, the main switch of the power supply. Wait for a few seconds before turning on the power again. Try to send or receive a fax on the printer.

6. If the problem persists, print the fax test report and

fax log (and if available, the Caller ID report and Junk Fax report), and then contact HP for further help.

7. Note: If you have subscribed to a voice mail service

on the same phone line used for faxing, you will have to receive faxes manually. English10 HP printer limited warranty statement

Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects

in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of:

b. Software, media, parts, or supplies not provided or supported by HP;

c. Operation outside the product's specifications;

d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of

a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's

warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,

within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts

for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary

from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed

modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer . For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties.

EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS. HP Limited Warranty The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country is as follows: United Kingdom : Hewlett-Packard Ltd Cain Road Bracknell GB-Berks RG12 1HN Eire : Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2 Malta : Hewlett-Packard International Trade B.V. Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA

ou may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way

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