DEEP FREEZE STANDARD - Data Protection Software FARONICS - Free user manual and instructions

USER MANUAL DEEP FREEZE STANDARD FARONICS

Last modified: January, 2010 © 1999 - 2010 Faronics Corporation. All rights reserved. Faronics, Deep Freeze, Faronics Core Console, Faronics Anti-Executable, Faronics Device Filter, Faronics Power Save, Faronics Insight, Faronics System Profiler, and WINSelect are trademarks and/or registered trademarks of Faronics Corporation. All other company and product names are trademarks of their respective owners. Deep Freeze Standard User Guide

2 | Preface Important Information This section contains important information about your Faronics Product. About Faronics Faronics delivers market-leading solutions that help manage, simplify, and secure complex IT environments. Our products ensure 100% machine availability, and have dramatically impacted the day-to-day lives of thousands of information technology professionals. Fueled by a market-centric focus, Faronics’ technology innovations benefit educational institutions, health care facilities, libraries, government organizations, and corporations. Product Documentation The following documents form the Deep Freeze Standard documentation set: + Deep Freeze Standard User Guide — This document guides you how to use the product. + Deep Freeze Standard Release Notes — This document lists the new features and known issues and closed issues. Deep Freeze Standard User Guide

Technical Support | 3 Technical Support Every effort has been made to design this software for ease of use and to be problem free. If problems are encountered, contact Technical Support. Email: support@faronics.com Phone: 800-943-6422 or 1-604-637-3333 Hours: 7:00am to 5:00pm (Pacific Time) Contact Information + Web: www.faronics.com + Email: sales@faronics.com + __ Phone: 800-043-6422 or 1-604-637-3333 + Fax: 800-943-6488 or 1-604-637-8188 + Hours: 7:00am to 5:00pm (Pacific Time) +__ Address: Faronics Technologies USA Inc. 2411 Old Crow Canyon Road, Suite 170 San Ramon, CA 94583 USA Faronics Corporation 609 Granville Street, Suite 620 Vancouver, BC V7Y 1G5 Canada Deep Freeze Standard User Guide

4 Preface Deep Freeze Standard User Guide

Introduction Faronics Deep Freeze helps eliminate computer damage and downtime by making computer configurations indestructible. Once Deep Freeze is installed on a computer, any changes made to the computer —regardless of whether they are accidental or malicious—are never permanent. Deep Freeze provides immediate immunity from many of the problems that plague computers today— inevitable configuration drift, accidental system misconfiguration, malicious software activity, and incidental system degradation. Topics System Requirements Deep Freeze Standard User Guide

6 | Introduction System Requirements Deep Freeze requires Windows 2000, Windows XP (32 or 64 Bit), or Windows Vista (32 or 64 Bit), or Windows 7 (32 or 64 Bit), and 10% free hard drive space. The hardware requirements are the same as the recommended hardware requirements for the host operating system. Deep Freeze Standard User Guide

Topics Installing Deep Freeze This chapter describes the installation process. Attended Install or Uninstall Silent Install or Uninstall Silent Install or Uninstall using a Shortcut Install Over Existing Deep Freeze Versions Install Using Imaging Deep Freeze Standard User Guide

8 | Installing Deep Freeze Attended Install or Uninstall Attended Install Complete the following steps to perform an attended install.

1. Insert the CD-ROM from the media package into the CD-ROM drive.

2. Select Install Deep Freeze 6.5 Standard in the dialog that appears on the desktop. If Deep

Freeze has been downloaded via the Internet, double-click DF65Std.exe to begin the installation process. The following screen appears: Welcome to Deep Freeze Standard Installation Your workstation wil restart after the installation is complete. Lun The Deep Freeze installer is also used to urinstal Deep Freeze; the instaler will automaticaly detect if Deep Freeze is installed and present the Uninstal option. BÉE NOTE: Deep Freeze can only be uninstalled if the workstation Is in à Thawed state. If you experience problems with the instalation, operation, or have any questions about this version of Deep Freeze, please contact Technical Support at: Tol-free: (00) 943-6422 Intemational: +1 (604) 637-3333 Ernai: support@faronics.com Web: www.faronics.com/support © 1999-2009 Faronics Corporation. Al rights reserved. Wwwfaronics.com (32) 6.50.0202611

3. Click Next. Click I agree to the terms in the License Agreement. Click Next.

End-User License Agreement Deep Freeze Master Software License Agreement @ 1999-2009 Faronics Corporation. All rights reserved. LICENSE GRANT: Faronics hereby grants the Licensee a imited, non-exclusie lcense to instal, Le, access, display, run, or otherwise interact with (“Use”) the Product on à computer. In no rcumstances shal the Licensee be permitted to Use the Product on a number of computers lexceeding the number of Licensed Computers set out above. Addtionaly, the Licensee may make copies of the software component of the Product to a maxmum number not exceeding the number of Licensed Computers, ta be held as archwal copies and only to be Used by the Licensee in the event af the loss of the copy then in Use. Al other rights are express reserved by Faronics. IREPRESENTATIONS OF LICENSEE: The License represents that it has obtained al necessary consent and authority for the importation and use of the Product in the juridiction in which the 6 Facceptihe terms inthe License Agreement} LL da not accept the terms in the License Agreement. x nd Deep Freeze Standard User Guide

Evaluation mode. The Evaluation period ends 30 days after installation. Contact Faronics to purchase a License Key. Licensing (6) License Key I IF Use Evaluation

5. Choose the drives to Freeze from the displayed list. Click Next.

Frozen Drives Configuration (@) Select the drives ta be Frozen (protected by Deep Freeze), The boot dive must elmays be Frozen. Frozen | Volume Space [= E 16049 ME

6. Click Install to begin the installation.

The computer restarts immediately after the installation is complete. Attended Uninstall Complete the following steps to perform an attended uninstall.

1. Insert the CD-ROM from the media package into the CD-ROM drive.

2. Select Uninstall Deep Freeze 6.5 Standard in the dialog that appears on the desktop. If Deep

Freeze has been downloaded via the Internet, double-click DF65Std.exe to begin the uninstall process. The following screen appears: Welcome to Deep Freeze Standard Installation Your workstation wil restart after the installation is complete. FN The Deep Freeze instaler is also used to uninstal Deep Freeze; the instaler will automaticaly detect if Deep Freeze is installed and present the Uninstal option. BÉE NOTE: Deep Freeze can only be uninstalled if the workstation Is in à Thawed state. If you experience problems with the instalation, operation, or have any questions about this version of Deep Freeze, please contact Technical Support at: (00) 943-6422 +1 (604) 637-3333 support@e faronics.com www.faronics.com/support © 1999-2009 Faronics Corporation. Al rights reserved. Wwwfaronics.com (32) 6.50.0202611 Lez Cane

3. Click Next. Click Uninstall.

Ready to uninstall Deep Freeze Welcome to Deep Freeze Standard Installation: Your computer will be restarted once completed. Click Uninstall ta continue. rinstal Cancel The computer restarts immediately after the uninstall is complete. Deep Freeze Standard User Guide

Silent Install or Uninstall | 11 Silent Install or Uninstall Deep Freeze can be rapidly installed on multiple computers over a network using the Silent Install feature. Deep Freeze can also be uninstalled in the same manner. Any deployment utility that allows execution of a command line on a remote computer can implement Silent Install or Uninstall. After the Silent Install or Uninstall is complete, the system restarts immediately. The command line has the following options: Syntax Description [/Install] Install Deep Freeze using installation file [/Uninstall] Uninstall Deep Freeze [/PW=password] Set a password during installation [/AllowTimeChange] Allow system clock to be changed [/Freeze=C,D,...] Freeze only drives listed (Thaw all others) [/Thaw=C, D, ...] Thaw only drives listed (Freeze all others) Example Command Line: DF65Std.exe /Install /Freeze=C /PW-password In the above example, only the C: drive is Frozen. Any other drives on the computer are Thawed. If the computer only has a C: drive, the [/Freeze] switch can be omitted. A password (password) is created. After executing the command, Deep Freeze installs and the computer restarts Frozen. The Silent Install or Uninstall does not work without the [/Instal1] or VAN [/Uninstall] switch. Deep Freeze must be in a Thawed state before [/Uninstall] can be used. Deep Freeze Standard User Guide

12 | Installing Deep Freeze Silent Install or Uninstall using a Shortcut Deep Freeze Standard User Guide Deep Freeze can be installed (or uninstalled) directly on a computer without having to use the installation dialog box by completing the following steps.

1. Locate the Deep Freeze installation file (DF65Std.exe) on the Deep Freeze Standard CD.

2. Right-click on the icon and choose Create Shortcut. Save the shorteut to the desktop.

3. Right-click on the shortcut and choose Properties.

4. Edit the path ofthe Target field by typing /install or /uninstall at the end ofthe path.

Example Shorteut Target: E:\Deep Freeze Install File\DF655td.exe /install Double-clicking the new shorteut results in the immediate installation or uninstallation of Deep Freeze, followed by a restart of the computer. Deep Freeze must be in a Thawed state before /uninstall can be used.

Install Over Existing Deep Freeze Versions | 13 Install Over Existing Deep Freeze Versions All existing Deep Freeze versions must be uninstalled prior to performing any new Deep Freeze installation. Deep Freeze Standard User Guide

14 | Installing Deep Freeze Install Using Imaging Deep Freeze Standard User Guide Deep Freeze has been designed to work with all major imaging and desktop management software. Use either an Attended Install or the Silent Install to install Deep Freeze on a master image. Deep Freeze must be prepared for deployment before finalizing a master image. To prepare the master image for deployment complete the following steps:

1. Restart the computer into a Thawed state.

2. Launch Deep Freeze using the keyboard shorteut CTRL+SHIFT+ALT+F6. Alternatively, press

SHIFT and double-click the Deep Freeze icon in the System Tray. Enter the password and click OK. Click Set Flag in the Status tab.

5. The message The flag has been set successfully. Do you want to reboot your computer now?

is displayed. Click Yes to reboot the computer immediately. Click No to reboot the computer later. After imaging, the computers require an additional restart for Deep Freeze to correctly detect the changes in disk configuration. If the computers are imaged in an unattended mode, steps should be taken to ensure the computers are restarted to allow the configuration to update.

16 | Using Deep Freeze Deep Freeze Icons The Frozen or Thawed Deep Freeze icon appears in the System Tray after installation and indicates whether the computer is currently protected by Deep Freeze (Frozen) or unprotected (Thawed). When the computer is Frozen, the following icon is displayed in the System Tray: Le] When the computer is Thawed, the following icon is displayed in the System Tray:

Logon | 17 Complete the following steps to logon to Deep Freeze:

1. Press SHIFT and double-click the Deep Freeze icon in the System Tray. Alternatively, use the

keyboard shorteut CTRL+SHIFT+ALT+F6. The following dialog is displayed. Deep Freeze DEEF Version:

2. Enter the administrator password and click OK to logon to Deep Freeze. If no password has

been set, leave the password field blank and click OK. As an additional security feature, Deep Freeze prevents brute force attacks by VAN automatically restarting the computer after 10 unsuccessful attempts. Deep Freeze Standard User Guide

18 | Using Deep Freeze Status Tab The Status tab is used to set the mode Deep Freeze will be in after the next restart, set the flag for installing using imaging, and update the License Key. Deep Freeze Status | Password Status on Next Boot Clone (Imaging) Options | © Boot Frozen O Bot Thawed on et 1 JA restarts Set Gone ag O Boot Thawed License Use er License Key Type: None (30-day Trial) Expiry Date: Seturday, June 20, 2009 Status on Next Boot

1. Choose one of the following options:

— Boot Frozen to ensure the computer is Frozen the next time it is restarted — Boot Thawed on next to ensure the computer is Thawed each timeit is restarted forthe next specified number of restarts — Boot Thawed to ensure that the computer is Thawed each time it is restarted

2. Click OK for the changes to take effect during the next restart. Click Apply and Reboot to

apply the changes immediately and reboot the computer. Clone Options The Clone Options are used to prepare master images for the deployment process. For more information refer to the Install Using Imaging section. License

1. To update the License Key, click Edit and enter the License Key in the License Key field.

Password Tab | 19 Password Tab The Password tab is used to set a new password or change the password that was used to logon to Deep Freeze. DeeplFreeze Status | Password Change Password Enter New Password Confim Password

1. Enter a new password, confirm the new password, and click OK to set the password.

2. The following message is displayed.

Deep Freeze DEEF The new password has been set

20 | Using Deep Freeze Permanent Software Installations, Changes, or Removals Computers must be Thawed for any permanent changes to take effect. Installation of software often requires one or more restarts to complete the installation. Deep Freeze helps administrators overcome challenges with maintaining the configuration of their computers in a production environment. Deep Freeze protects computers from unauthorized changes, viruses and malware, that can leave computers in a non-functional state. Deep Freeze also provides features to retain user data while protecting the computer. For more information on how to implement Deep Freeze and ensure that the user data is retained, refer to Deep Freeze - Retaining User Data available at http://www.faronies.com/library Deep Freeze Standard User Guide