T20 - Headset PLANTRONICS - Free user manual and instructions

USER MANUAL T20 PLANTRONICS

Headset Telephone Dual Line

Model T20

18 Listen Volume
19 Control Conference Button
20 Tone Control

Base Rear

21 AC Power Adapter (P/N 45671-01 120V) or (P/N 45671-02 220V - 240V)
Telephone Line 1/2 Jack
Telephone Line 2 Jack
24 AC Power Adapter Jack

Headset

25 Cord
26 Clothing Clip (P/N 43220-01)
Adjustable Headband (P/N 43298-01)
28 Ear Hooks (3 sizes) (P/N 43297-01)
29 Headset Assembly (P/N 45647-04)
30 Voice Boom
31 Pivot Ball Ring (P/N 45650-01)
32 Ear Cushion Assembly (P/N 43299-01)

WELCOME

Thank you for selecting

the T20 Headset Telephone from

Plantronics. This User Guide will

help you install your T20 Headset

Telephone and learn its

basic operation.

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product. The symbol identifies and alerts the user to the presence of important operating and service instructions.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not locate base unit near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.
5. Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.
6. Slots and openings in the base unit and the bottom or back are provided for ventilation, to protect it from overheating; these openings must not be blocked or covered. The openings should never be blocked by placing the product in the bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.
7. Do not allow anything to rest on the telephone connection cord. Do not locate this product where the cord will be abused by persons walking on it.
8. Do not overload outlets and extension cords as this can result in the risk of fire or electric shock.

IMPORTANT SAFETY INSTRUCTIONS

1. Never push objects of any kind into this product through base unit slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.
2. To reduce the risk of electric shock, do not disassemble this product, but take it to qualified service personnel when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used.
3. Avoid using a telephone equipment during an electrical storm. There may be a remote risk of electric shock from lightning.
4. Do not use the telephone equipment to report a gas leak in the vicinity of the leak.
5. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

a) When the power supply cord or plug is damaged or frayed.
b) If liquid has been spilled into the product.
c) If the product has been exposed to rain or water.
d) If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustments of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
e) If the product has been dropped or the base unit has been damaged.
f) If the product exhibits a distinct change in performance.

IMPORTANT SAFETY INSTRUCTIONS

1. Never install telephone wiring during a lightning storm.
2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

3. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

4. Use caution when installing or modifying telephone lines.

5. Use only with Class 2 power source. Plantronics Part No. 45671-01, rated at an input voltage of 120V VAC, 60 Hz and an output voltage of 9 VDC, 300mA. Plantronics Part No. 45671-02, rated at an input voltage of 220V-240V VAC, 50 Hz and an output voltage of 9 VDC, 300mA.

6. This product requires AC power in order to operate. In order to have phone service during a power out age, have another telephone available that is powered only the telephone line.

7. Keep all product cords and cables away from operating machinery.

STEP1

SETUP

The T20 Headset Telephone may be connected to two separate telephone lines.

Turn the T20 base over and insert the Headset Holder 1.

Connect the AC Power Adapter 21 to the T20 AC Power Adapter Jack 22 and a wall outlet.

Connect the T20 to the telephone wall jack.

If the jack is dual-line, connect the Dual Line Cord with the white flag to the Telephone Line 1/2 Jack.

If each line is a separate jack, connect one of the Wall Cords to the Dual-Line Jack and the other to the Line 2 Jack.

Set the Tone/Pulse Switch to match your phone service (usually tone). If you are not sure, call your local telephone provider.

Set the Ringer Volume Control for incoming calls to your preferred level.

Plug the Headset Cord into the Headset Jack

For most U.S. users, the Flash Timing Switch should be set to "3", however, trying other settings will not harm the T20 or your phone line.

SAVE THESE INSTRUCTIONS

STEP 2

USING THE HEADSET

Begin by connecting the Headset Cord to the Headset Jack.

The Headset included with the T20 Headset Telephone can be used with the Adjustable Headband or with one of the Ear Hooks.

HEADBAND USE

Snap the Headband into the back of the Headset Assembly. Press the Ear Cushion Assembly onto the Headset Assembly, aligning the notch in the ring with the Voice Boom.

Place the Headset on either ear and adjust the Headset to a comfortable position by moving the Adjustable Headband 27. Position the Voice Boom 30 near the corner of your mouth.

EAR HOOK USE

Press the Pivot Ball Ring onto the Headset Assembly. Insert one of the Ear Hooks into the Pivot Ball. You may need to try each size to find the most comfortable fit. Slip the hook over your ear and position the Voice Boom near the corner of your mouth.

CLOTHING CLIP

The Clothing Clip keeps the Headset free from the weight of the cord. Attach the clip to your clothing at about chest level. Allow enough slack in the cord (approximately 6 inches) to permit your head to move without pulling on the Headset or the Clothing Clip.

You are now ready to make or receive calls.

STEP 3

PLACING A CALL

With the Headset in position, place a call by pressing Line 1 or Line 2 for a dial tone. The On Line and Line 1 or Line 2 Indicator Lights will go on.

Dial the desired number using the Twelve Button Dial Pad 4.

When your party answers speak normally. If your party cannot hear you, see Troubleshooting (page 9).

Adjust the Listen Volume Control 1 as needed to hear the other party.

REDIAL FEATURE

The base unit will store the last number dialed. The last number can be automatically redialed by pressing the Redial Button

CONFEERENCE CALLS

The T20 allows you to arrange conference calls between yourself and two other callers. Place caller one on hold by pressing the Hold Button ③. Answer or originate a call on the other line. When the second caller answers, press the Conference Button ⑨.

RECEIVING A CALL

With the Headset in position, when the ringer notifies you of an incoming call, press the appropriate line button (Line 1 or Line 2) to answer the call.

FEATURES

HOLD BUTTON

The Hold Button allows you to suspend an active telephone call on Line 1 to answer or originate a second call on Line 2 or vice versa.

FLASH FEATURE

If your telephone service includes call waiting, the Flash Button 1 allows you to toggle between two calls. When your phone alerts you to a second call, press the Flash Button to place the current call on hold and to immediately connect you to the second call. Press the Flash Button again to return to the first caller.

This feature can also be used with most office telephone systems to transfer a call to another extension. Press Flash to hear a dial tone, enter the extension number, after the extension rings, press Flash again or hang up to transfer the call.

MUTE FEATURE

When you activate the Mute Button , the calling party cannot hear your voice but you will be able to hear the calling party.

TONE FEATURE

The tonal quality of the incoming call can be adjusted by moving the Tone Control.

TROUBLESHOOTING

I CANNOT HEAR A DIAL TONE

Make sure all connections are correct and firmly in place.

Ensure AC Power Adapter is connected and power is on.

Make sure you have pressed Line 1 or Line 2 and corresponding Indicator Light or is on.

Adjust Listen Volume Control 18.

Ensure that Headset is centered on your ear.

I CANNOT DIAL A NUMBER

Make sure Tone/Pulse Switch Setting is correct.

CALLER CANNOT HEAR MY VOICE

Make sure the Mute Button 1 is turned off with the Indicator Light 10 off.

Adjust Headset so the microphone is closer to your mouth.

ONLY ONE LINE IS WORKING

Make sure you are using correct cable and Line Jack, or

PLANTRONICS HELP DESK

The Plantronics Help Desk is ready to assist you!
Dial 1.831.458.7700 (Prompt 1 then 2) Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time; FAX Plantronics at 1.831.425.8654; visit our website at www.plantronics.com; or contact your local distributor.

SUPPLIES AND ACCESSORIES

Contact your local distributor or visit our website at www.plantronics.com. See also Diagram Key for additional part numbers.

INDUSTRY CANADA NOTICE

This Class B digital apparatus complies with Canada ICES003.

Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the users satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides and indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5.

See label on unit for REN No., as applicable.

WARRANTY AND SERVICE

The following warranty and service information applies only to the U.S. and Canada. For information in other countries, please contact your local distributor.

Limited Warranty

Plantronics, Inc. ("Plantronics") warrants to the original consumer purchaser that, except for limitations and exclusions set forth below, this product shall be free from defects in materials and workmanship for a period of one (1) year from the date of original retail purchase ("Warranty Period"). The obligation of Plantronics under this warranty shall be limited to repair or replacement, at Plantronics' option, without charge, of any part or unit that proves to be defective in material or workmanship during the Warranty Period. Exclusions

From Warranty

This Warranty applies only to defects in factory materials and factory workmanship. Any condition caused by accident, abuse, misuse or improper operation, violation of instructions furnished by Plantronics, destruction or alteration, improper electrical voltages or currents, or repair or maintenance attempted by anyone other than Plantronics or an authorized service center, is not a defect covered by this Warranty. In such cases, Plantronics may charge you for materials and labor, even during the warranty period. Parts subject to wear and tear in normal usage are not covered by the Warranty.

Implied Warranties

Under state law, you may be entitled to the benefit of certain implied warranties. THESE IMPLIED WARRANTYES WILL CONTINUE IN FORCE ONLY DURING THE WARRANTY PERIOD. Some states do allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Incidental or Consequential Damages

NEITHER PLANTRONICS NOR YOUR RETAIL DEALER OR SELLING DISTRIBUTORS HAS ANY RESPONSIBILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION, COMMERCIAL LOSS OR PROFIT, OR FOR ANY INCIDENTAL EXPENSES, EXPENSES, LOSS OF TIME, OR INCONVENIENCE. Some states do not allow exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you.

Other Legal Rights

This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.

WARRANTY AND SERVICE

How to Obtain Warranty Repairs

To obtain in or out of warranty service, please prepay shipment and return the unit to the appropriate facility listed below:

IN THE UNITED STATES

Plantronics Service Centre

345 Encinal Street

Santa Cruz, CA 95060

Tel. [phone]

1.800.544.4660

Fax [phone]

IN CANADA (only)

Plantronics Service Centre

1455 Pitfield Boulevard

Saint-Laurent, Quebec H4S 1G3

Tel. [phone]

1.514.956.8363

Fax [phone]

Please use the original container, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage. Include the following information:

1. A proof-of-purchase indicating model number and date of purchase.
2. Bill-to address
3. Ship-to address
4. Number and description of units shipped
5. Name and telephone number of person to call, should contact be necessary
6. Reason for return and description of the problem

Damage occurring during shipment is deemed the responsibility of the carrier, and claims should be made directly with the carrier.

SERVICE REQUIREMENTS

In the event of equipment malfunction, all repairs should be performed by Plantronics or an authorised agent. It is the responsibility of users requiring service to report the need for service to Plantronics or one of its authorised agents. Service can be obtained at the facility listed in the Warranty Information section.

BIENVENUE

APPELS EN CONFERENCE

Plantronics Service Center

345 Encinal Street

Santa Cruz, CA 95060

Tel. [phone]

$$ 1. 8 0 0. 5 4 4. 4 6 6 0 $$

Fax [phone]

AU CANADA (only)

Plantronics Service Center

1455 Pitfield Boulevard

Saint-Laurent, Quebec H4S 1G3

Tel. [phone]

$$ 1. 5 1 4. 9 5 6. 8 3 6 3 $$

Fax [phone]

GARANTIE ET SERVICE

MATERIALIS E ACCESSORIES

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