T20 - Headset PLANTRONICS - Free user manual and instructions

USER MANUAL T20 PLANTRONICS

345 Encinal Street Santa Cruz, California 95060 www.plantronics.com Printed in the U.S.A. 45314-01 (© 2•00) T20 MultiGray 3/15/00 12:58 PM Page 2 DIAGRAM KEY Base Front 18 Listen Volume 1 Headset Holder (P/N 46356-01) 19 Control Conference Button 2A Standard Line Cord 20 Tone Control 2B Dual Line Cord [White Flag] Base Rear 3 On Line Indicator Light 21 AC Power Adapter 4 Twelve Button Dial Pad 5 Flash Timing Switch 22 Telephone Line 1/2 Jack 6 Tone/Pulse Switch 23 Telephone Line 2 Jack 7 Ringer Volume Control 24 AC Power Adapter Jack 8 Hold Button Headset 9 Redial Button 25 Cord 10 Mute Indicator Light 26 Clothing Clip (P/N 43220-01) 11 Mute Button 27 Adjustable Headband (P/N 43298-01) 12 Line 1 Indicator Light 28 Ear Hooks (3 sizes) (P/N 43297-01) 13 Line 1 Button 29 Headset Assembly 14 Headset Jack (P/N 45647-04) 15 Line 2 Button 30 Voice Boom 16 Line 2 Indicator Light 32 Ear Cushion Assembly (P/N 43299-01) iii T20 MultiGray 3/15/00 12:58 PM Page 6 T20 MultiGray 3/15/00 1:11 PM Page 7 WELCOME Thank you for selecting the T20 Headset Telephone from Plantronics. This User Guide will help you install your T20 Headset Telephone and learn its basic operation. T20 MultiGray 3/15/00 1:11 PM Page 8

IMPORTANT SAFETY INSTRUCTIONS

2. Follow all warnings and instructions marked on the

product. The symbol identifies and alerts the user to the presence of important operating and service instructions.

4. Do not locate base unit near water, for example, near a

bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

8. Do not overload outlets and extension cords as this

can result in the risk of fire or electric shock. JAPANESE

7. Do not allow anything to rest on the telephone connection cord. Do not locate this product where the cord will be

abused by persons walking on it.

13. Unplug this product from the wall outlet and refer

servicing to qualified service personnel under the following conditions: a) When the power supply cord or plug is damaged or frayed. b) If liquid has been spilled into the product. c) If the product has been exposed to rain or water. d) If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustments of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. e) If the product has been dropped or the base unit has been damaged. f) If the product exhibits a distinct change in performance. KOREAN

6. Slots and openings in the base unit and the bottom

or back are provided for ventilation, to protect it from overheating; these openings must not be blocked or covered. The openings should never be blocked by placing the product in the bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

12. Do not use the telephone equipment to report a gas

leak in the vicinity of the leak. PORTUGUÊS

5. Do not place this product on an unstable cart, stand

or table. The product may fall, causing serious damage to the product.

11. Avoid using a telephone equipment during an

electrical storm. There may be a remote risk of electric shock from lightning. ESPAÑOL

3. Unplug this product from the wall outlet before

cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

10. To reduce the risk of electric shock, do not disassemble

this product, but take it to qualified service personnel when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used. FRANÇAIS

1. Read and understand all instructions.

9. Never push objects of any kind into this product

through base unit slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. ENGLISH When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

IMPORTANT SAFETY INSTRUCTIONS

T20 MultiGray 3/15/00 1:11 PM Page 10 STEP 1

14. Never install telephone wiring during a lightning

15. Never install telephone jacks in wet locations unless

the jack is specifically designed for wet locations.

17. Use caution when installing or modifying

telephone lines. Plantronics Part No. 45671-01, rated at an input voltage of 120V VAC, 60 Hz and an output voltage of 9 VDC, 300mA.

19. This product requires AC power in order to operate.

In order to have phone service during a power out age, have another telephone available that is powered only the telephone line. Connect the AC Power Adapter 21 to the T20 AC Power Adapter Jack 24 and a wall outlet.

Connect the T20 to the telephone wall jack. If the jack is dual-line, connect the Dual Line Cord 2B with the white flag to the Telephone Line 1/2 Jack 23 . If each line is a separate jack, connect one of the Wall Cords 2 to the Dual-Line Jack 22 and the other to the Line 2 Jack 23 . Set the Tone/Pulse Switch 6 to match your phone service (usually tone). If you are not sure, call your local telephone provider. Set the Ringer Volume Control preferred level.

for incoming calls to your Plug the Headset Cord 25 into the Headset Jack 14 . For most U.S. users, the Flash Timing Switch 5 should be set to “3”, however, trying other settings will not harm the T20 or your phone line. KOREAN

20. Keep all product cords and cables away from

operating machinery.

PORTUGUÊS Plantronics Part No. 45671-02, rated at an input voltage of 220V-240V VAC, 50 Hz and an output voltage of 9 VDC, 300mA.

18. Use only with Class 2 power source.

Turn the T20 base over and insert the Headset Holder

16. Never touch uninsulated telephone wires or

terminals unless the telephone line has been disconnected at the network interface. The T20 Headset Telephone may be connected to two separate telephone lines. ENGLISH

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

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USING THE HEADSET

PLACING A CALL

Begin by connecting the Headset Cord 25 to the Headset Jack 14 . With the Headset in position, place a call by pressing Line 1 13 or Line 2 15 for a dial tone. The On Line 3 and Line 1 12 or Line 2 16 Indicator Lights will go on. The Headset included with the T20 Headset Telephone can be used with the Adjustable Headband 27 or with one of the Ear Hooks 28 .

Position the Voice Boom 30 near the corner of your mouth.

EAR HOOK USE

Press the Pivot Ball Ring 31 onto the Headset Assembly.

REDIAL FEATURE The base unit will store the last number dialed. The last number can be automatically redialed by pressing the Redial Button 9 . CONFERENCE CALLS The T20 allows you to arrange conference calls between yourself and two other callers. Place caller one on hold by pressing the Hold Button 8 . Answer or originate a call on the other line. When the second caller answers, press the Conference Button 19 .

RECEIVING A CALL

With the Headset in position, when the ringer notifies you of an incoming call, press the appropriate line button (Line 1 13 or Line 2 15 ) to answer the call. CHINESE You are now ready to make or receive calls.

Adjust the Listen Volume Control 18 as needed to hear the other party. KOREAN Insert one of the Ear Hooks 28 into the Pivot Ball. You may need to try each size to find the most comfortable fit. Slip the hook over your ear and position the Voice Boom 30 near the corner of your mouth. CLOTHING CLIP The Clothing Clip 26 keeps the Headset free from the weight of the cord. Attach the clip to your clothing at about chest level. Allow enough slack in the cord (approximately 6 inches) to permit your head to move without pulling on the Headset or the Clothing Clip.

When your party answers speak normally. If your party cannot hear you, see Troubleshooting (page 9). PORTUGUÊS Place the Headset on either ear and adjust the Headset to a comfortable position by moving the Adjustable Headband 27 .

ESPAÑOL HEADBAND USE Snap the Headband 27 into the back of the Headset Assembly 29 .Press the Ear Cushion Assembly 32 onto the Headset Assembly 29 , aligning the notch in the ring with the Voice Boom 30 . Dial the desired number using the Twelve Button Dial Pad

FRANÇAIS STEP 3 ENGLISH STEP 2

T20 MultiGray 3/15/00 1:11 PM Page 14 TROUBLESHOOTING HOLD BUTTON The Hold Button 8 allows you to suspend an active telephone call on Line 1 to answer or originate a second call on Line 2 or vice versa.

I CANNOT HEAR A DIAL TONE

Ensure that Headset is centered on your ear.

I CANNOT DIAL A NUMBER

Make sure Tone/Pulse Switch Setting is correct.

CALLER CANNOT HEAR MY VOICE

Make sure the Mute Button 11 is turned off with the Indicator Light 10 off. Adjust Headset so the microphone is closer to your mouth.

PLANTRONICS HELP DESK

The Plantronics Help Desk is ready to assist you! Dial 1.831.458.7700 (Prompt 1 then 2) Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time; FAX Plantronics at

1.831.425.8654; visit our website at www.plantronics.com; or

contact your local distributor. JAPANESE Make sure you are using correct cable and Line Jack, 22 or 23 . KOREAN TONE FEATURE The tonal quality of the incoming call can be adjusted by moving the Tone Control 20 . Adjust Listen Volume Control 18 . PORTUGUÊS MUTE FEATURE When you activate the Mute Button 11 , the calling party cannot hear your voice but you will be able to hear the calling party. Make sure you have pressed Line 1 13 or Line 2 15 and corresponding Indicator Light 12 or 16 is on.

ESPAÑOL This feature can also be used with most office telephone systems to transfer a call to another extension. Press Flash to hear a dial tone, enter the extension number, after the extension rings, press Flash again or hang up to transfer the call. Ensure AC Power Adapter 21 is connected and power is on. FRANÇAIS FLASH FEATURE If your telephone service includes call waiting, the Flash Button 17 allows you to toggle between two calls. When your phone alerts you to a second call, press the Flash Button to place the current call on hold and to immediately connect you to the second call. Press the Flash Button again to return to the first caller. Make sure all connections are correct and firmly in place. ENGLISH FEATURES CHINESE

T20 MultiGray 3/15/00 1:11 PM Page 16

SUPPLIES AND ACCESSORIES

This Class B digital apparatus complies with Canada ICES003. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Other Legal Rights This Warranty gives you specific legal rights and you may also have other rights which vary from state to state. See label on unit for REN No., as applicable.

CHINESE Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides and indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does not exceed 5. Incidental or Consequential Damages NEITHER PLANTRONICS NOR YOUR RETAIL DEALER OR SELLING DISTRIBUTORS HAS ANY RESPONSIBILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION, COMMERCIAL LOSS OR PROFIT, OR FOR ANY INCIDENTAL EXPENSES, EXPENSES, LOSS OF TIME, OR INCONVENIENCE. Some states do not allow exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion may not apply to you. JAPANESE Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. KOREAN Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Implied Warranties Under state law, you may be entitled to the benefit of certain implied warranties. THESE IMPLIED WARRANTIES WILL CONTINUE IN FORCE ONLY DURING THE WARRANTY PERIOD. Some states do allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. PORTUGUÊS Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. From Warranty This Warranty applies only to defects in factory materials and factory workmanship. Any condition caused by accident, abuse, misuse or improper operation, violation of instructions furnished by Plantronics, destruction or alteration, improper electrical voltages or currents, or repair or maintenance attempted by anyone other than Plantronics or an authorized service center, is not a defect covered by this Warranty. In such cases, Plantronics may charge you for materials and labor, even during the warranty period. Parts subject to wear and tear in normal usage are not covered by the Warranty. ESPAÑOL Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the users satisfaction. Limited Warranty Plantronics, Inc. (“Plantronics”) warrants to the original consumer purchaser that, except for limitations and exclusions set forth below, this product shall be free from defects in materials and workmanship for a period of one (1) year from the date of original retail purchase (“Warranty Period”). The obligation of Plantronics under this warranty shall be limited to repair or replacement, at Plantronics’ option, without charge, of any part or unit that proves to be defective in material or workmanship during the Warranty Period.Exclusions FRANÇAIS

INDUSTRY CANADA NOTICE

The following warranty and service information applies only to the U.S. and Canada. For information in other countries, please contact your local distributor. ENGLISH Contact your local distributor or visit our website at www.plantronics.com. See also Diagram Key for additional part numbers.

WARRANTY AND SERVICE

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WARRANTY AND SERVICE

How to Obtain Warranty Repairs To obtain in or out of warranty service, please prepay shipment and return the unit to the appropriate facility listed below:

IN THE UNITED STATES

IN CANADA (only) Plantronics Service Centre 345 Encinal Street Santa Cruz, CA 95060 Plantronics Service Centre 1455 Pitfield Boulevard Saint-Laurent, Quebec H4S 1G3 Tel. Tel.

Please use the original container, or pack the unit(s) in a sturdy carton with sufficient packing material to prevent damage. Include the following information:

1. A proof-of-purchase indicating model number and date of purchase.

2. Bill-to address

3. Ship-to address

4. Number and description of units shipped

5. Name and telephone number of person to call, should contact be necessary

6. Reason for return and description of the problem

Damage occurring during shipment is deemed the responsibility of the carrier, and claims should be made directly with the carrier. SERVICE REQUIREMENTS In the event of equipment malfunction, all repairs should be performed by Plantronics or an authorised agent. It is the responsibility of users requiring service to report the need for service to Plantronics or one of its authorised agents. Service can be obtained at the facility listed in the Warranty Information section.

21 AC Power Adapter 22 Telephone Line 1/2 Jack de ‘Flash’ 23 Telephone Line 2 Jack 6 Commutateur 24 AC Power Adapter Jack

NOTICE INDUSTRY CANADA

T20 MultiGray 3/15/00 1:11 PM Page 32 AUX ÉTATS-UNIS Plantronics Service Center 345 Encinal Street Santa Cruz, CA 95060 AU CANADA (only) Plantronics Service Center 1455 Pitfield Boulevard Saint-Laurent, Quebec H4S 1G3 Tel. Tel.

GARANTIE ET SERVICE

GARANTIE ET SERVICE

T20 MultiGray 3/15/00 1:11 PM Page 34 1 Porta auricular (P/N 46356-01)

RESOLUCION DE PROBLEMAS

ENGLISH DISPOSITIVOS T20 MultiGray 3/15/00 1:12 PM Page 46

CHAVE DE DIAGRAMA