rDrive 6114VW - NAS Highpoint - Free user manual and instructions

USER MANUAL rDrive 6114VW Highpoint

Copyright © 2017 HighPoint Technologies, Inc. This document contains materials protected by International Copyright Laws. All rights reserved. No part of this manual may be reproduced, transmitted or transcribed in any form and for any purpose without the express written permission of HighPoint Technologies, Inc.

Trademarks

Companies and products mentioned in this manual are for identification purpose only. Product names or brand names appearing in this manual may or may not be registered trademarks or copyrights of their respective owners. Backup your important data before using HighPoint's products and use at your own risk. In no event shall HighPoint be liable for any loss of profits, or for direct, indirect, special, incidental or consequential damages arising from any defect or error in HighPoint's products or manuals. Information in this manual is subject to change without notice and does not represent a commitment on the part of HighPoint.

Notice

Reasonable effort has been made to ensure that the information in this manual is accurate. HighPoint assumes no liability for technical inaccuracies, typographical, or other errors contained herein.

FCC Part 15 Class B Radio Frequency Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment under FCC rules.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

European Union Compliance Statement

This Information Technologies Equipment has been tested and found to comply with the following European directives:

• European Standard EN55022 (1998) Class B
• European Standard EN55024 (1998)

Table of Contents

Product Overview....5

Kit Content....5

Product Information....5

Section 1: Hardware Installation....6

Hardware Overview....6

Panel Layout-Front View 6

Panel Layout-Rear View....6

System Requirements....7

Enclosure Setup....7

Section 2: rDrive 6114VW Software Setup (Windows)....8

Driver Installation....8

Checking Your Driver Version....8

Updating the Drivers 9

Uninstalling the Driver....10

Installing the HighPoint rDrive Manager....11

How to Login to the HRM....11

Remote Login....11

Formatting the RAID Volumes....12

Section 3: Using the HighPoint rDrive Manager (HRM)....16

How to Login to the HRM....16

Navigating the HRM 16

Overview Tab....17

Enclosure Properties 17

Storage Properties....17

Quick Config. 18

Advanced Config....18

Creating Array....19

Spare Pool....21

Logical Device 22

Logical Device Information....22

Maintenance....22

Array Information....22

Expanding an Existing Array 24

Physical Device Information 26

Rescan....26

Beeper Mute....26

Settings Tab 27

Enclosure 27

Email Notification....27

SMTP Setting 27

Add Recipient 28

Security 29

Password Setting 29

System 29

Event....30

Storage Health Inspector (SHI) 31

Scheduler 31

How to Create a New Verify Task....32

Section 4: Troubleshooting .... 33

Handling Critical Arrays 33

Rebuilding Stops Due to Bad Sectors 33

Critical Array Becomes Disabled When You Removed Faulty Disk 33

Online RAID Roaming 34

Help 34

Appendix....35

Table 1: HRM Icon Guide....35

Table 2: RAID Reference Level....37

HighPoint Recommended List of Hard Drives 37

Contacting Technical Support 37

Product Overview

The rDrive 6114VW series utilizes high-performance USB 3.1 Gen 2 Type-C connectivity to directly support up to 4 SATA HDDs or SSDs in one or more RAID storage configurations. The ease of use, universal availability and affordability of USB-C connectivity, combined with the robust bandwidth delivered by USB 3.1 Gen 2 technology, make for a truly a cost-effective high-performance RAID 5 solution for any Mac or PC platform.

Kit Content

• rDrive 6114VW RAID Storage Enclosure
• USB Type-A to Type-C 10 Gb/s cable
- UL power cord
- Quick Installation Guide

Before getting started, check to see if any items are missing, damaged, or incorrect. If you discover any discrepancies, please contact your reseller, or our Support Department via our Online Web Support Portal.

Product Information

Product Information	rDrive 6114VW
Port Type	USB-C
Number of Ports	1x USB-C Port
RAID Level	0, 1, 5, 10, and JBOD
System Requirements	Computer with a USB Type-A PortComputer with a USB-C or Thunderbolt 3 port (Requires USB-C cable)
	Windows 8 and later
Material	Brushed aluminum housing
Dimension	8.43" (H) x 5.28" (W) x 8.66" (D)
Weight	15.5 lbs.
Warranty	1 Years
Storage Monitoring and Management Suite
Drive Status LED	Power on: solid blueAccessing: flashing blue
rDrive RAID Manager	Browser-based management tool for storage monitoring and maintenance
RAID Configuration Options	Quick and advance interface modes
RAID Rebuild/Recovery	Automatic and configurable RAID rebuilding priority
Configuration Records	Single click auto-generated configuration information
Notification Methods	Email/alarm alert notification
Operating Environment
Temperature	(operating) 5°C – 45°C
	(non-operating) – 40°C – 65°C"
Relative Humidity	(operating) 8% – 90% RH (Non-condensing)
	(non-operating) 5% – 95% RH (Non-condensing)

Section 1: Hardware Installation

Hardware Overview

Panel Layout-Front View

AS RocketStar Disk Present Disk Active LED Power LED

LED Indicators

Disk Present: Solid green

Disk Active LED: Flashing blue

Power LED: Solid blue

Panel Layout-Rear View

Mute Button USB 3.1 Type-C Ports AC Power IN Power Switch Kensington Slot

System Requirements

• PC system with a USB type-A port

- PC system with a Thunderbolt ^TM port (USB Type-C to Type-C cable provided separately)

- Windows 8 or later

Enclosure Setup

1. Connect the rDrive 6114VW to the host system with the USB cable

Miter USB-C

1. Connect the rDrive 6114VW to power and turn on the power switch

Close-up of a black computer tower with ventilation grille and connector ports, no visible text or symbols

Section 2: rDrive 6114VW Software Setup (Windows)

Driver Installation

Drivers provide a way for your operating system to communicate with your new hardware. Updating to the latest available driver ensures your product benefits from the most recent performance, stability, and compatibility improvements. Drivers are updated regularly at www.highpoint-tech.com

1. Obtain the latest driver software for the rDrive6114VW from our website: http://www.highpoint-tech.com/USA_new/series-rd6114vw-download.htm#nav_bottom
2. Locate the downloaded folder and run setup.exe

rDrive_6114VW_Windows_StorPort_v1.1.14.0_17_11_29 Name Readme setup

1. Follow the on screen steps to install the driver

Checking Your Driver Version

1. Right click the Windows logo on the bottom left of the screen

Search the

1. Select Device Manager

Event Viewer System Device Manager Network Connections Disk Management

1. Click on the Storage controllers tab

Software devices Sound video and game controllers Storage controllers System devices Universal Serial Bus controllers

1. Right click on the RocketUSB RAID Controller and select Properties

Storage controllers Microsoft Storage Spaces Controller rDrive Update driver rSSD Disable device USB Uninstall device System Scan for hardware changes Univers Properties

1. Click the Properties tab and look at the Driver Version section to check

rDrive 6114VW Properties General Driver Details Events rDrive 6114VW Driver Provider: HighPoint Driver Date: 11/29/2017 Driver Version: 1.1.14.0 Digital Signer: HighPoint Technologies, Inc. Driver Details View details about the installed driver files. Update Driver Update the driver for this device. Roll Back Driver If the device fails after updating the driver, roll back to the previously installed driver. Disable Device Disable the device. Uninstall Device Uninstall the device from the system (Advanced). OK Cancel

Updating the Drivers

1. Obtain the latest driver files for the rDrive 6114VW from http://www.highpoint-tech.com/USA_new/series-rDrive6114VW-download.htm
2. Right click the Windows logo on the bottom left of the screen
3. Select Device Manager
4. Click on the Storage controllers tab
5. Right click on the RocketUSB RAID Controller and select Update Driver

Storage controllers Microsoft Storage Spaces Controller rDrive 6114 rSSD 7101x USB Attach System device Universal Seria Update driver Disable device Uninstall device Scan for hardware changes Properties

1. Click Browse my computer for driver software

Update Drivers - RocketUSB RAID Controller

How do you want to search for drivers?

→ Search automatically for updated driver software Windows will search your computer and the Internet for the latest driver software for your device, unless you've disabled this feature in your device installation settings.

→ Browse my computer for driver software Locate and install driver software manually.

1. Select the driver files you downloaded
2. Click Next
3. Restart the system

Uninstalling the Driver

1. Right click the Windows logo on the bottom left of the screen
2. Select Device Manager
3. Click on the Storage controllers tab
4. Right click on the RocketUSB RAID Controller and select Uninstall

Storage controllers Microsoft Storage Spaces Controller rDrive 6114VW rSSD USB A System d Universal Update driver Disable device Uninstall device Scan for hardware changes Properties

1. Restart the system

Installing the HighPoint rDrive Manager

The HighPoint rDrive Manager (HRM) is the primary link between you and your RAID array. Using the management utilities and menus offered by the HRM, you would be able to access, create, and maintain your RAID arrays.

New features are continually added to the interface. The most updated version is at http://www.highpoint-tech.com/USA_new/series-rd6114vw-download.htm#nav_bottom.

1. Download the HRM files from http://www.highpoint-tech.com/USA_new/series-rd6114vw-download.htm#nav_bottom.
2. Locate the folder in which you downloaded the files to and run HighPoint rDrive Manager.exe

rDrive_Manager_Win_v2.13.1_17_11_21 Search rDrive_Manager_Win_v... Name Type Compressed size Password ... ssGlfs HighPoint rDrive Manager Application 2,188 KB No HPT_CLI_Guide PDF File 317 KB No README(Text Document 1 KB No

1. Follow the on screen steps to install the HRM software
2. Log into the HRM by double clicking the desktop icon (see below), or by typing http://localhost:7406 in your preferred web browser's address line (we recommend using the latest browser version

HighPoint rDrive Manager

How to Login to the HRM

You can reach the HRM log in page either by:

• Double clicking on the HighPoint rDrive Manager icon created on your desktop
• Opening your preferred web browser and typing http://localhost:7406 in the address bar

Note: You can set the password under the Setting tab

Remote Login

A user connected to a local network can remotely access the HRM using the IP address of the host device.

To obtain your IP address

1. Open a command prompt window on the host computer
2. Type ipconfig
3. Look for the section that contains your network adapter information
4. Look at the IP address section

Windows IP Configuration Ethernet adapter Ethernet 5: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Ethernet adapter Ethernet 4: Connection-specific DNS Suffix . : :9cc1:2387%17 IPv4 Address. . . . . . . . . . . . : 192.168.1.143 Default Gateway . . . . . . . . . . : 192.168.1.1 Ethernet adapter Ethernet 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Ethernet adapter Ethernet 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . :

Note: Make sure the Restrict to localhost access is disabled in the HRM Setting tab

You can then remotely access the HRM using any other computer that is in your local network by opening any web browser and typing http://{IP address of host compute}:7404 (default port is 7404)

Formatting the RAID Volumes

After creating a RAID array, your operating system will recognize that array as a logical disk. However, the array will not be accessible until it is formatted by the operating system.

Format the volume when you have finished the following procedures

1. Set up the Enclosure
2. Set up the RAID Controller
3. Installed Drivers
4. Create an Array

For Windows users

1. Right click the Windows logo on the bottom left of the screen

Search the

1. Select Disk Management

Device Manager

Network Connections

Disk Management

Computer Management

Command Prompt

1. If you just created the array, a prompt will appear after clicking disk management asking you to initialize the disk

Initialize Disk You must initialize a disk before Logical Disk Manager can access it. Select disks: ✓ Disk 3 Use the following partition style for the selected disks: ○ MBR (Master Boot Record) ● GPT (GUID Partition Table) Note: The GPT partition style is not recognized by all previous versions of Windows. OK Cancel

a. MBR partition table is mainly for bootable drives and has a 2 TB limit. If your PC motherboard uses legacy BIOS, you will most likely need to use MBR for bootable drives.
b. GPT partition table has no capacity limit, but cannot be bootable unless your PC motherboard contains UEFI firmware

1. Once initialized, right click the unallocated disk space for your disk and select New Simple Volume

Disk 6 Basic 334.94 GB Online 334.94 GB Unallocated New Simple Volume... New Spanned Volume... New Striped Volume... New Mirrored Volume... New RAID-5 Volume... Properties Help

1. Follow the instructions on screen to receive a drive letter

Assign Drive Letter or Path

For easier access, you can assign a drive letter or drive path to your partition.

Assign the following drive letter: Mount in the following empty NTFS folder: Do not assign a drive letter or drive path

1. Follow the instructions on screen to create a disk name

New Simple Volume Wizard

X

Format Partition

To store data on this partition, you must format it first.

Choose whether you want to format this volume, and if so, what settings you want to use.

○ Do not format this volume
- Format this volume with the following settings:

File system: NTFS

Allocation unit size: Default

Volume label: rDrive RAID Array

Perform a quick format
□ Enable file and folder compression

< Back

Next >

Cancel

1. Once finished, the drive will appear in your OS with the name and letter you assigned

Disk 6 Basic 334.94 GB Online rDrive RAID Array (D:) 334.94 GB NTFS Healthy (Primary Partition)

Please note your disk may initially appear offline to the operating system and you may have to bring it online

1. In Disk Management, right click the disk you wish to bring online

Disk 1 Unknown 9314.88 Offline Online Properties Help

1. The disk status will change to Not Initialized, right click the disk again to initialize it.

Disk 1 Unknown 9314.88 GB Not Initialized Initialize Disk Offline Properties Help

Section 3: Using the HighPoint rDrive Manager (HRM)

How to Login to the HRM

You can reach the HRM log in page either by:

• Double clicking on the HighPoint rDrive Manager icon created on your desktop
• Opening your preferred web browser and typing http://localhost:7406 in the address bar.

There is no password needed for the default log-in. The password can be changed under the Setting tab after log-in the HRM.

Navigating the HRM

The HRM allows you to do several key things:

• Create and remove arrays
  • Monitor disk health
• Update firmware and BIOS
• Change enclosure settings
• Troubleshoot faulty drives
  • View general system overview

Tab Name	Function
Overview	View Enclosure and Storage Properties
Quick Config	A quick configuration wizard to create a new RAID array
Advanced Config	Manage and create RAID arrays
Settings	Adjust HRM control settings
Event	Show HRM event log
Storage Health Inspector (SHI)	View and schedule S.M.A.R.T monitoring
Help	Online help, register product, configuration records

Overview Tab

Enclosure(1): rD6114VW

HighPoint Technologies, Inc.

Overview Quick Config. Advanced Config. Settings Event SHI Help Enclosure Properties Model: rDrive 6114VW Disk installed: 4 Detail Storage Properties Total : 16.00 TB Configured : 16.00 TB Free : 0 GB RAID Array: 0 Logical Device: 4 Background Task: 0 Advanced Config. ■ Configured Capacity □ Free Capacity

rDrive Manager 2.13.3
Copyright (c) 2017 HighPoint Technologies, Inc. All Rights Reserved

The Overview provides information regarding each HighPoint Enclosure connected to your computer detects. It is also the first page you see when logging in.

It also provides the following information

• Enclosure Properties
- Storage Properties

On the top left of the page is a drop down menu that allows you to select which controller you want to manage (if you have multiple HighPoint controllers connected).

Enclosure Properties

• Model: the model name of the controller
- Disk Installed: number of drives seen by the controller

Storage Properties

• Total: the combined capacity of the physical disks connected to the controller.
- Configured: the amount of space used for creating arrays
• Free: total amount of unused space
- RAID Array: total amount of configured RAID arrays
• Logical Device: total amount of logical devices
• Background Task: current running task

Quick Config.

Overview Quick Config. Advanced Config. Settings Event SHI Help Array configure Wizard Choose RAID level Select Disk Type Finish Choose RAID Level: (Please select "Advanced Config." to create RAID10/50) RAID 5 RAID 1 RAID 0 JBOD(Volume) Speed & Security. Protects against 1 drive failure. 2 Disks Mirror. Maximum Performance. No protection. Just a Bunch Of Disks (optimizes capacity). Next

Quick Config is the easiest and quickest way to configure RAID arrays. Follow the on-screen instructions to configure your array.

Advanced Config.

Overview Quick Config. Advanced Config. Settings Event SHI Help
Create Array Spare Pool Logical Device Rescan Beeper Mute	Logical Device Information
	Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 21.00 TB 128k 512B HPT DISK 1_0 Normal Maintenance
	Physical Device Information
	Location Model					Capacity Max Free
	1/1 ST4000NE0025-2EW107-ZC12KLBT					4.00 TB 1.00 TB
	Revision EN02				Read Ahead	Enabled Change
	Location 1/1				Write Cache	Enabled Change
	Max Free 1.00 TB
	Status Normal				NCQ	Enabled Change
	Serial Num ZC12KLBT				Identify LED	[ON] [OFF]
	1/2 ST4000NE0025-2EW107-ZC12JBHF					4.00 TB 1.00 TB
	1/3 ST4000NE0025-2EW107-ZC12G5J8					4.00 TB 1.00 TB
	1/4 ST4000NE0025-2EW107-ZC12HGNE					4.00 TB 1.00 TB
	1/5 ST3000VX000-9YW166-S1FOSOW3					3.00 TB 0.00 GB
	1/6 ST4000VX007-2DT166-WDH2VYMQ					4.00 TB 1.00 TB
	1/7 ST4000VX007-2DT166-WDH2VYQM					4.00 TB 1.00 TB
	1/8 ST4000VX007-2DT166-WDH2VYMA					4.00 TB 1.00 TB

The Advanced Config. tab is where you can edit, delete, and maintain your RAID configurations, as well as review the Physical Device information. The Advanced Config. tab has the following functions:

• Create Array
• Spare Pool
• Logical Device
• Rescan
• Beeper Mute

Creating Array

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Create Array Array Type: RAID 5 Array Name: Default Initialization Method: Quick Init Cache Policy: Write Back Block Size: 128K Number of RAID5 member disks: 3 Select All Location Model Capacity Max Free ✓ 1/1 ST4000NE0025- 2EW107-ZC12KLBT 4.00 TB 4.00 TB ✓ 1/2 ST4000NE0025- 2EW107-ZC12JBHF 4.00 TB 4.00 TB ✓ 1/3 ST4000NE0025- 2EW107-ZC12G5J8 4.00 TB 4.00 TB ✓ 1/4 ST4000NE0025- 2EW107-ZC12HGNE 4.00 TB 4.00 TB ✓ 1/5 ST3000VX000- 9YW166-S1FOSOW3 3.00 TB 3.00 TB ✓ 1/6 ST4000VX007- 2DT166-WDH2VYMQ 4.00 TB 4.00 TB ✓ 1/7 ST4000VX007- 2DT166-WDH2VYQM 4.00 TB 4.00 TB ✓ 1/8 ST4000VX007- 2DT166-WDH2VYMA 4.00 TB 4.00 TB Capacity:(According to the max free space on the selected disks) Maximum (MB) Sector Size: 512B Create

Array Type

• JBOD: Just a Bunch of Disks
- RAID 0: Striping
- RAID 1: Mirroring
• RAID 5: Rotating Parity bit (Single parity)
• RAID 6: Rotating Parity bit (Dual parity)
• RAID 10: Striping Mirrored array
• RAID 50: Stripping RAID 5 array

Each RAID level has its pros and cons based on the application you use it for (Note: Refer to RAID level Quick Reference.)

Array NameName displayed in Logical Device Information (Default: RAID__)

Initialization MethodInitialization of a disk sets all data bits to 0, essentially clearing all the data on the drive. It is important to initialize disks as previous data physically stored on the drive may interfere with new data.Keep Old Data: This option skips the initialization process and all data on each physical disk of the array will be untouched.Quick Init: This option grants immediate access to the RAID array by skipping the initialization process, but it will delete all data. Note: Skipping initialization is generally not recommended as residual data on disks may interfere with new data in the future.Foreground: The array initialization process will be set at high priority. During this time array is not accessible, but the initialization process will complete much faster.Background: The array initialization process will have a lower priority. During this time the array will be accessible, but the initialization process will take much longer to complete.Note:Initializing takes a significant amount of time (approximately 2 hours per one TB).Fully initializing the array will completely zero out the data on the disks, meaning the disk will be completely wiped and every bit on the disk will be set to 0. Foregoing initialization means the array will still be created, and you can still write new data onto the array. But when your array requires rebuilding, residual data left behind may interfere with the process.

Cache Policy (Default: Write Back)Write Back:Any data written to the array will be stored as cache, resulting in better I/O performance at the risk of data failures due to power outages. Data will be stored as cache before it is physically written to the disk; when a power outage occurs, any data in the cache will be lost.Write Through:Data written to an array is directly written onto the disk, meaning lower write performance for higher data availability. Without cache acting as a buffer, write performance will be noticeably slower but data loss due to power outages or other failures is significantly minimized.

Block Size (default: 512K)Adjusting the block size towards your disk usage can result in some performance gain.In a typical RAID configuration, data of the virtual drive is striped (or spread across) the physical drives. Having a smaller array block size will increase the likelihood of accessing all physical drives when processing large I/O requests. Multiple physical drives working in parallel increases the throughput, meaning better performance.For smaller I/O requests (512 bytes to 4 kilobytes), it is better to have each individual disks handle their own I/O request, improving the IOPS (I/O per second), rather than having one tiny I/O request being handled by multiple disks.A block size of 64k is recommended because it strikes a balance between the two I/O usage scenarios.

Capacity (Default: Maximum)The total amount of space you want the RAID array to take up. When creating RAID levels, disk capacities are limited by the smallest disk. For example, consider the following

• You have 3 drives connected to the enclosure.
• The first drive is 6 TB, the second is 4 TB, and the third drive is 2 TB.
- After creating a RAID level 5 using all three drives and maximum capacity, the first drive will have 4 TB, the second 2 TB, and the third drive 0 TB of free capacity
- The free capacity on the first and second drive can be used to create a separate array.

You may also choose how much space each array will utilize. You can use the remaining space to create another array (up to 4 arrays are supported).

Spare Pool

Spare disks are physical disks that will immediately replace critical disks in an array.

To add spare disks:

1. Click Advanced Config.
2. Click Spare Pool

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Spare Pool Remove Spare Available Disks ✓ Device_1_1 ST4000NE0025-2EW107-ZC12KLBT 4.00 TB □ Device_1_2 ST4000NE0025-2EW107-ZC12JBHF 4.00 TB □ Device_1_3 ST4000NE0025-2EW107-ZC12G5J8 4.00 TB □ Device_1_4 ST4000NE0025-2EW107-ZC12HGNE 4.00 TB □ Device_1_5 ST3000VX000-9YW166-S1FOSOW3 3.00 TB □ Device_1_6 ST4000VX007-2DT166-WDH2VYMQ 4.00 TB □ Device_1_7 ST4000VX007-2DT166-WDH2VYQM 4.00 TB □ Device_1_8 ST4000VX007-2DT166-WDH2VYMA 4.00 TB Add Spare

1. Check the box for the disk you want as a spare under Available Disks.
2. Click Add Spare, and confirm by selecting OK from the pop-up window:

This site says... 1 disk(s) will be added to spare pool. Do you want to continue? OK Cancel

1. The disk has now been assigned as a spare. Click OK to confirm:

This site says... Disk 'Device_1' (Location: 1/1) has been put into spare pool successfully. □ Don't let this page create more messages OK

1. Disks added to the spare pool will be displayed under Spare Pool and can be removed by checking the box before the target drive, then clicking the Remove Spare button.

2. Physical drives marked as a spare will automatically be added to an array whenever there is a disk failure. This feature minimizes the chances of a data loss by reducing the time an array is in the critical status.

Logical Device

The Logical device including your RAID arrays and the individual disks your system detects.

Logical Device Information

Arrays you create and the properties associated with them will appear here.

Maintenance

Once an array has been created, the Maintenance menu provides options to maintain or edit it. To access the Maintenance menu, click the Maintenance button towards the right-hand side of the array name.

Array Information

Clicking on the maintenance button will show you the Array information box. Different array statuses (normal, critical, disabled) will have different maintenance options.

Normal

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Logical Device Information Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 21.00 TB 128k 512B HPT DISK 1_0 Normal Maintenance Array Information RAID_5_0 Location.Model Device_1_1 Deleta Max Free 1/1 ST4000NE0025 Device_1_2 Unplug 1.00 TB 1/2 ST4000NE0025 Device_1_3 Verify 1.00 TB 1/3 ST4000NE0025 Device_1_4 Write Back Change Cache Policy 1/4 ST4000NE0025 Device_1_5 Rename 1.00 TB 1/5 ST3000VX000- Device_1_6 JBCD(Volume) ORLM 1.00 TB 1/6 ST4000VX007- Close 1.00 TB 1/7 ST4000VX007- JBCD(Volume) 1.00 TB 1/8 ST4000VX007-2DT166-WDH2VYMA 4.00 TB 1.00 TB

Arrays with the Normal status are healthy and functioning properly. Arrays with the Normal status will have the following options:

• Delete: deletes the selected RAID array
• Unplug: powers off the selected RAID array – once powered off, the physical disks can be safely removed from the RAID controller
• Verify: verifies the integrity of the RAID array
  • Change Cache Policy: toggles between Write through and Write back cache
• Rename: renames the RAID array.

- ORLM (Online Capacity Expansion / Online RAID Level Migration options): see Expanding a RAID array for more information.

Critical

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Logical Device Information Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 21.00 TB 128k 512B HPT DISK 1_0 Critical Maintenance Array Information RAID_5_0 Location.Model Device_1_1 Max Free 1/1 ST4000NE0025 Device_1_2 Delete 1.00 TB 1/2 ST4000NE0025 Device_1_3 Unplug 1.00 TB 1/3 ST4000NE0025 Device_1_4 Add Disk 1.00 TB 1/4 ST4000NE0025 Device_1_5.Write Back Change Cache Policy 1.00 TB 1/5 ST3000VX000- Device_1_6 JBOD(Volume) ORLM 1.00 TB 1/6 ST4000VX007- Device_1_7 1/7 ST4000VX007- Device_1_8 1/8 ST4000VX007-2DT166-WDH2VYMA Close 4.00 TB 1.00 TB

Arrays in the Critical status can be accessed and utilized, but are no longer fault tolerant. A Critical array should be rebuilt as soon as possible to restore redundancy.

A critical status array has all the normal status options except the following:

• The Array can no longer be renamed
• Add Disk replaces the Verify Disk option

Once the array status changes to critical, the faulty disk will be taken offline and you can either:

• Reinsert the same disk
- Insert new disk

Reinserting the same disk should trigger the rebuilding status, since data on the disk would be recognized. If you insert a new disk, clicking Add Disk will give you the option to select that disk and add it to the array. If a spare disk is available, an array that has entered the critical state will begin rebuilding using the next available spare disk.

Disabled

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Logical Device Information Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 21.00 TB 128k 512B Disabled Maintenance Array Information RAID_5_0 Location.Model 1/1 ST4000NE0025- 1/2 ST4000NE0025- 1/3 ST4000NE0025- 1/4 ST4000NE0025- 1/5 ST3000VX000-9 1/6 ST4000VX007-2 1/7 ST4000VX007-2 1/8 ST4000VX007-2DT166-WDH2VYMA Device_1_1 Device_1_2 Device_1_3 Device_1_4 Device_1_5 Device_1_6 Device_1_7 Device_1_8 Delete Unplug Recover Capacity(Max Free 4.00 TB 1.00 TB 4.00 TB 1.00 TB 4.00 TB 1.00 TB 4.00 TB 1.00 TB 3.00 TB 0.00 GB 4.00 TB 1.00 TB 4.00 TB 1.00 TB 4.00 TB 1.00 TB

An array with the Disabled status means that the RAID level does not have enough disks to function.

• Your data will be inaccessible
• Rebuilding will not trigger, since the RAID array does not have enough parity data to rebuild.

Your options in Maintenance are:

• Delete
• Unplug
• Verify

Delete: delete the array

Unplug: take the array offline, making it safe to remove

Verify: attempt to verify the RAID array integrity, only the RAID1, 5 and 10 support this feature.

Expanding an Existing Array

Important: It is recommended that the array be Verified/Rebuilt before Expanding or Migrating. Once you start an OCE/ORLM procedure, you can stop the process, but it must be resumed until completion.

To add more capacity to your current configuration follows these steps:

1. Click Advanced Config.
2. Click Maintenance for the array you want to change

a. Select a different RAID level to Migrate. For example, if you want to change a RAID 0 array, you will need to select a different RAID level, such as RAID 5 or 6.
b. Select the same RAID level to Expand. For example, if you want to expand the capacity of an existing RAID 5 array, you must select RAID 5 from the menu.

Array Information RAID_5_0 Device_1_1 Device_1_2 Device_1_3 Delete Unplug Verify Write Back : Change Cache Policy Rename JBOD(Volume) : ORLM Close

1. Important: make a note of all the physical drives currently in the target array.
2. Click ORLM
3. Select the physical drives you recorded earlier (step 5) and the drives you want to add
4. Click Submit
5. Upon submission, you will receive a prompt stating ORLM has been successfully configured.

http://localhost:7402 ORLM destination RAID 5 Array 'RAID_5_1' has been created successfully (Disk 1:WDC WD2003FZEX-00Z4SA0-WD-WMC5C0D010MK, 1/1; Disk 2:WDC WD2003FZEX-00Z4SA0-WD- WMC5C0D1RJUS, 1/2; Disk 3:WDC WD60EFRX-68MYMN1-WD-WX11D74RH86K, 1/3; Disk 4:WDC WD2003FZEX-00Z4SA0-WD-WMC5C0D0WZ56, 1/4).

The Logical Device Information will change the status to migrating.

Overview Quick Config. Advanced Config. Settings Event SHI Help Create Array Spare Pool Logical Device Rescan Beeper Mute Logical Device Information Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 12.00 TB 128k 512B HPT DISK 1_0 Migrating 0% Maintenance RAID_5_1 RAID 5Array Information Migrating 0% Maintenance Location.Model Device_1_1 Device_1_2 Device_1_3 Device_1_4 Capacity Max Free 1/1 ST4000NE00 Transform Target: 1/2 ST4000NE00 RAID_5_1 Stop 4.00 TB 0.00 GB 1/3 ST4000NE00 Device_1_1 Device_1_2 Device_1_3 4.00 TB 0.00 GB 1/4 ST4000NE00 Device_1_4 Device_1_5 4.00 TB 0.00 GB 1/5 ST3000VX00 Device_1_5 3.00 TB 0.00 GB 1/6 ST3000VX00 Stop 4.00 TB 1.00 GB

Physical Device Information

• Location: which controller and port the drive is located in
  • Model: model number of the drive connected
  • Capacity: total capacity of the drive
  • Max Free: total capacity that is not configured

Overview Quick Config. Advanced Config. Settings Event SHI Help
Create Array Spare Pool Logical Device Rescan Beeper Mute	Logical Device Information
	Name Type Capacity BlockSize SectorSize OS Name Status RAID_5_0 RAID 5 21.00 TB 128k 512B HPT DISK 1_0 Normal Maintenance
	Physical Device Information
	Location Model					Capacity Max Free
	1/1 ST4000NE0025-2EW107-ZC12KLBT					4.00 TB 1.00 TB
	Revision EN02				Read Ahead Enabled Change
	Location 1/1				Write Cache Enabled Change
	Max Free 1.00 TB
	Status Normal				NCQ Enabled Change
	Serial Num ZC12KLBT				Identify LED [ON] [OFF]
	1/2 ST4000NE0025-2EW107-ZC12JBHF					4.00 TB 1.00 TB

The following properties are part of the Physical Devices Information

• Model: model number of the physical drive
• Capacity: total capacity of the physical drive
- Revision: HDD device firmware revision number
- Read Ahead* (Enable/Disable): enabling disk read ahead will speed up read operations by prefetching data and loading it into RAM
- Location: device location (example: 1/2 states controller 1, channel 2)
- Write Cache* (Enable/Disable): enabling write cache will speed up write operations
- Max Free: space on the disk that is not configured in an array
• Status (Normal, Disabled, Critical): status of the disk
- Serial Number: serial number of the physical disk
- Unplug: safely ejects the selected disk, other methods of disk removal will trigger the alarm if enabled

* Disk properties that can be adjusted.

Rescan

Clicking rescan will force the drivers to report the array status. For any disk(s) you hot plug into the device; do not click rescan until all physical drives are detected and appear under Logical Device Information.

Beeper Mute

Select to mute the beeper

Settings Tab

Enclosure

Review the enclosure information or update the BIOS/Firmware

Enclosure(1): rD6114VW

HighPoint Technologies, Inc.

Overview Quick Config. Advanced Config. Settings Event SHI Help
Enclosure	Enclosure Info
Email Notification	Product Name: rDrive 6114VW Serial Number: 1720E1U000148
Security
System

Email Notification

Setting up the event notification via SMTP Email server

Overview Quick Config. Advanced Config. Settings Event SHI Help Enclosure Email Notification Security System SMTP Setting Enable Event Notification Server Address (name or IP): Mail From (E-mail address): Login Name: Password: SMTP Port: 25 Support SSL: Change Setting Recipients E-mail Name Event Level Add Recipient E-mail: Name: Event Level: AddTest Information Warning Error

You can instruct the controller to send an email out to the recipients of your choosing when certain events trigger (for more information, see Event Tab).

SMTP Setting

SMTP Setting ✓Enable Event Notification Server Address (name or IP): Mail From (E-mail address): Login Name: Password: SMTP Port: Support SSL: Change Setting

To set up email alerts:

1. Check the Enable Event Notification box.

2. Enter the ISP server address name or SMTP name

3. Type in the email address of the sender (email account that is going to send the alert)

4. Type in the account name and password of the sender
5. Type in the SMTP port (default: 25)
6. Check support SSL box if SSL is supported by your ISP (port value will change to 465).

Note: After you click Change Setting, the password box will become blank.

Add Recipient

Recipients
E-mail	Name	Event Level
Add Recipient
E-mail:
Name:
Event Level:	InformationWarningError
Add Test

You can add multiple email addresses as receivers of a notice.

1. Type the email of the recipient in the E-mail text box
2. Type the name of the recipient in the Name text box
3. Check which type(s) of events will trigger an email using the respective Event Level check boxes.
4. (Optional) Click test to confirm the settings are correct by sending out a test email
5. Click add to add the recipient to recipient list
6. The added recipient will display in under Recipients

The email will include the output recorded in the event log.

Example email message:

HighPoint RAID Management Software Mail Notification

Sent: Mon 5/4/2015 4:36 PMTo: test0

Mon, 04 May 2015 23:35:40 GMT:[HPTMV9580IOPController]: Plugging device detected.(’WDCWD40EFRX-68WT0N0-WD-WCC4EHYCFZXL' at Controller2-Channel8)

Security

Setting the HRM's log in password, remote log in availability and the port number

Overview Quick Config. Advanced Config. Settings Event SHI Help Enclosure Email Notification Security System Security Restrict to localhost access. Enabled Port Number: 7404 Submit Password Setting Password: Confirm: Submit

Password Setting

To change your password type your new password, confirm it, and then click Submit.

Note: if you are locked out of the HRM and do not remember your password, do the following

• Mac: We recommend uninstalling HRM, then reinstalling. This will remove the password requirement and allow you create a new one under the Setting tab.
• Windows: In file explorer, go to \C\Windows\hptuser.dat and delete the file

System

Overview Quick Config. Advanced Config. Settings Event SHI Help Enclosure Email Notification Security System System Setting Enable auto rebuild. Enable Continue Rebuilding on error. Set Rebuild Priority: Submit Enabled ✓ Enabled ✓ Medium ✓

Enable auto rebuild (default: Enabled)

- When a physical drive fails, the controller will take the drive offline. Once you re-insert or replace the disk, the controller will not automatically rebuild the array unless this option is enabled.

Enable continue rebuilding on error (default: Enabled)

- When enabled, the rebuilding process will ignore bad disk sectors and continue rebuilding until completion. When the rebuild is finished, the data may be accessible but may also be inconsistent, due to any bad sectors that were ignored during the procedure. If this option is enabled, HighPoint recommends checking the event log periodically for bad sectors warnings.

Rebuild Priority (default: Medium)

- You can specify the amount of system resources you want to dedicate to rebuilding the array. There are 5 levels of priority [Lowest, Low, Medium, High, Highest].

Event

The event view is a basic error logging tool built into the HRM

Icon	Name	Definition
visual	Information	Includes general administrative tasks:Create/delete arraysConfiguring sparesRebuilding arraysConfiguring event notificationsConfiguring maintenance
visual	Warning	Alerts issued by the Host Adapter:High temperaturesSector errorsCommunication errorsVerification errors
visual	Error	Hardware related problemsHard disk failureBroken errorsMemory failure

Storage Health Inspector (SHI)

SHI outputs information collected using SMART (Self-Monitoring Analysis and Reporting Technology) Hard Drive Technology. The data provided on this tab helps you to anticipate any disk failures based on a variety of monitored hard disk properties.

Overview	Quick Config.		Advanced Config.	Settings	Event	SHI	Help
Storage Health Inspector(SHI)
Enclosure ID	Port#	Device Serial Number		RAID	Temperature	Bad Sectors Found & Repaired		S.M.A.R.T
1	1	ZC12KLBT		None	Normal	None		Detail
1	2	ZC12JBHF		None	Normal	None		Detail
1	3	ZC12G5J8		None	Normal	None		Detail
1	4	ZC12HGNE		None	Normal	None		Detail
1	5	S1F0S0W3		None	Normal	None		Detail
1	6	WDH2VYMQ		None	Normal	None		Detail
1	7	WDH2VYQM		None	Normal	None		Detail
1	8	WDH2VYMA		None	Normal	None		Detail
Device Name Device_1_1
Model Number ST4000NE0025-2EW107-ZC12KLBT
Temperature Celsius 44
S.M.A.R.T Enabled Disable

S.M.A.R.T Attributes
ID	Name	Threshold	Worst	Value	Status
1	Raw Read Error Rate	44	64	83	OK
3	Spin Up Time	0	89	92	OK
4	Start Stop Count	20	98	98	OK
5	Reallocated Sector Ct	10	100	100	OK

To enable S.M.A.R.T monitoring, go to the S.M.A.R.T section in the middle of the SHI section and select Enable and vice versa

Note: Disabling SMART monitoring will disable all warnings related to SMART attributes.

Scheduler

To enter the Scheduler, select Schedule a Task on the SHI page

Overview Quick Config. Advanced Config. Settings Event SHI Help Tasks List Name Description □test0 Check all disks every day at 16:30:0 Delete New Verify Task ○ RAID_5_0 Task Name: ●Occurs one time on 2017 - 5 - 19 at 0 : 0 : 0 Schedule: ○Occurs every 1 Day(s) ▼ on Sunday ▼ 1 at 0 : 0 : 0 Start date: 2017 - 5 - 19 ○ End date: 2017 - 5 - 19 ● No end date Submit Health Inspector Scheduler Task Name: Select a Schedule: ○Daily ●Weekly ○Bi-Weekly ○Monthly Select a time: Sunday ▼ 1 0 : 0 : 0 Submit

The Scheduler enables you to schedule disk/array checkups to ensure disks/array are functioning optimally.

How to Create a New Verify Task

All arrays will appear under New Verify Task

1. Log into the HRM
2. Select the proper controller from the top left drop down
3. Click SHI
4. Click Schedule a task
5. Select the array you want to schedule the verify task
6. Type the name in Task Name entry box
7. Choose how you want to schedule
8. One time verify task on specific date (YYYY-MM-DD) at (HH:MM:SS, 24-hr clock)

9. Or a specific schedule you can adjust based on Daily, Weekly, or Monthly options

10. Click Submit

11. Your entry will appear under Tasks List

Note: New Verify Task box only appears if you have normal status arrays. If you have a critical array, New Rebuild Task will replace New Verify Task.

Section 4: Troubleshooting

Handling Critical Arrays

When your disk status turns critical, your array as a whole is still accessible, but one or more disks are faulty (depending on your RAID level), and the array is in danger of failing.

Common scenarios for critical status

• Unplugging a disk that is part of an array
- Bad sector is detected on a disk that is part of an array
• Unrecoverable data during rebuilding
• Defective port or cable interrupts rebuilding process

To recover from this situation,

1. Backup your existing data.
2. Identify which disk is faulty.

a. You can refer to the LED lights on the enclosure

b. Refer to the HRM Logical tab and Event tab.

1. Re-insert the faulty disk or replace with a new disk.

a. The array will rebuild automatically if your auto-rebuild setting is enabled and you reseated the faulty disk. Note: Click Rescan if the array still does not rebuild automatically.

1. If the new disk is added and it does not automatically start rebuilding, you can manually add the disk in maintenance.

a. Log into the HRM
b. Click Advanced Config. Tab
c. Click Maintenance > Add Disk > select the appropriate disk

1. Rebuild should now start.

a. If rebuild does not start, click 'Rescan' on the left hand panel.

Note: Rebuilding an array takes on average 2 hours per 1 Terabyte of disk capacity. The process will scan through the entire disk, even if you have very little used disk space.

Rebuilding Stops Due to Bad Sectors

If rebuilding fails to complete due to bad disk sector errors (check in the Event Log), there is an option to continue rebuilding on error in the HighPoint HRM.

1. Log into the HRM
2. Click Settings tab
3. Change Enable Continue Rebuilding on Error to Enabled

This option will enable rebuilding to ignore bad sectors and attempt to make your data accessible. It is important to backup immediately after backup is complete and replace or repair the disks with bad sectors.

Critical Array Becomes Disabled When You Removed Faulty Disk

If this is the case, you may have removed the wrong disk. When you remove the wrong disk from a critical array, the array status may become disabled. Data is inaccessible for disabled arrays. Follow these steps to restore the array to the previous state.

1. Shut down your PC

2. Shut down the rDrive 6114VW Enclosure

3. Place all disks back to original configuration
4. Boot up PC

Your array should be back to Critical status. Identify the correct disk and rebuild from there.

Online RAID Roaming

One of the features of all HighPoint RAID controllers is online array roaming. Information about the RAID configuration is stored on the physical drives. So if a card fails or you wish to switch cards, the RAID configuration data can still be read by another HighPoint card.

Help

Online Help redirects you to additional documentation concerning the HRM.

Register Product takes you to the HighPoint Online Web Support Portal. On this page you can create a new customer profile where you can register your product, or post an online support ticket

The Configuration Record feature simplifies the process of gathering system and configuration information when submitting a technical support inquiry. Instead of manually entering all RAID related settings, simply type in the new Case ID assigned to the Online Support Ticket, and click submit – HRM will automatically send all required data to the corresponding Case ID.

Overview

Quick Config

Advance Config

Settings

Event

SHI

Help

Configuration Record

Support Case ID:

Please enter your Support Case ID. Your configuration will be Emailed to HighPoint Support.

If you do not have a Case ID, please submit a Support Ticket, or Register an Account.

Http://www.highpoint-tech.com/websupport

Submit

Appendix

Table 1: HRM Icon Guide

[8308]	Critical: Missing DiskA disk is missing from the array bringing it to ‘critical’ status. The array is still accessible but another disk failure could result in data loss.
[14862]	VerifyingThe array is currently running a disk integrity check.
[18975]	RebuildingThe array is currently rebuilding meaning you replaced a failed disk or added a new disk to a ‘critical’ state array.
[1474]	Critical: Rebuild RequiredThe array has all disks, but one disk requires rebuilding.
[1880H]	DisabledThe icon represents a disabled array, meaning more than one disk failed and the array is no longer accessible
[218W]	InitializingThe array is initializing. The two types of initialization are Foreground and Background. (See Initialization)
[14478]	UninitializedThe array initialization process has been interrupted, and the process is incomplete.
[1YAT3]	Not InitializedDisk is not initialized yet, and needs to be initialized before use
[1XDC8]	OCE/ORLMArray is performing a OCE/ORLM operation
[8464]	OCE/ORLM Has StoppedThe array expansion process has been stopped.
[WHCZ]	LegacyAn existing file system has been detected on the disk. These disks are classified as legacy drives.
[X07K]	SpareThe device is a spare drive, it will automatically replace any failed drive part of an array.
	NormalThe array status is normal
[2T02]	InitializingThe array is initializing, either foreground or background initialization
[K8K]	Initialization StoppedThe initialization has been stopped. Current status is uninitialized.
[AD8E]	Critical: InconsistencyData in the array is inconsistent and needs to be rebuilt.
[DA8T]	Critical: Missing DiskA disk has been removed or experienced failure, and user needs to reinsert disk or add a new disk.
[2CBH]	RebuildingThe array is currently rebuilding.
	VerifyingThe array is performing a data consistency check. Array status will show ‘verifying’.
	DisabledThe array does not have enough disks to maintain the RAID level. A disabled array is not accessible.
	OCE/ORLMArray is expanding its capacity or migrating to a different raid level. Status will display ‘Expanding/Migrating’
[2542]	OCE/ORLM StoppedThe ‘Expansion/Migrating’ process has been stopped. The status will display ‘Need Expanding/Migrating’
[45CS]	Critical: OCE/ORLMA disk member is lost during the OCE/ORLM process.

Critical: OCE/ORLM Rebuild

The expanding/migrating array requires a rebuild.

Table 2: RAID Reference Level

Type	Description	Min. Disks	Usable Space	Advantage	Disadvantage	Application
JBOD	Just a bunch of disk	1	100%	Each drive can be accessed as a single volume	No fault tolerance - failure of one drive results in complete data loss	Backup
RAID 0	Disk Striping	2	100%	Offers the highest performance	No fault tolerance - failure of one drive results in complete data loss	Temporary file, performance driven application.
RAID 1	Disk Mirroring	2	50%	Provides convenient low-cost data redundancy for smaller systems and servers	Useable storage space is 50% of total available capacity. Can handle 1 disk failure.	Operating system, backup, and transaction database.
RAID 10	Disk Mirroring followed by stripe	4	50%	High read performance and medium write performance with data protection for up to 2-drive failures	Useable storage capacity equals total capacity of all drives in the array minus two	Fast database and application servers which need performance and data protection
RAID 5	Disk Striping with Rotating parity	3	67-87%	High read performance, and medium write performance with data protection with a single drive failure	Not recommended for database applications that require frequent/heavy write sessions. Can handle 1 disk failure.	Data archives, and ideal for application that require data protection
RAID 50	Disk Mirroring followed by RAID5	6	67-75%	High read performance, and medium write performance with data protection in case of up to two drives failure	Not recommended for applications that require frequent/heavy write sessions.	Data archives and ideal for application that requires data protection
RAID 6	Disk Striping with dual rotating parity	4	50-75%	High read performance, and medium write performance with data protection in case of up to two drives failure	Not recommended for applications that require frequent/heavy write sessions.	Data archives and ideal for application that requires data protection

HighPoint Recommended List of Hard Drives

HighPoint maintains a list of tested hard drives suitable for RAID applications. Since not every hard drive in the market can be tested, this list is meant to be a general guideline for selecting hard drives operating in a RAID environment. Regular, desktop grade drives are highly not recommended for RAID use.

http://www.highpoint-

tech.com/PDF/Compatibility_List/HighPoint%20RAID%20Storage%20and%20HBA%20Hard%20Drive%20

Compatibility%20List.pdf

Contacting Technical Support

For any help and support, please submit the following

• Support ticket online at http://www.highpoint-tech.com/websupport/
- Configuration record (details shown here)