Question 1

Why doesn't the CD tray of the MCD11 open and close?

Accepted Answer

The CD tray of the BIGBEN INTERACTIVE MCD11 opens and closes by simple manual pressure, without a dedicated electric button. According to the manual, you need to press directly on the tray cover to open it, then close it in the same way.

If the mechanism is not working:

Check the power supply - The device must be properly plugged in (100-240 V ~ 50/60 Hz power adapter) or equipped with 2 AAA (LR03) batteries if you are using the backup batteries. Without power, the tray may remain stuck.
Try a firmer press - The tray cover sometimes requires a fairly firm direct pressure to activate. Try pressing in the center of the cover with a finger.
Check for any obstructions - Ensure that no debris, dust, or objects are blocking the tray or the detachable speakers.
Restart - Turn off the device for a few seconds using the ON/OFF/FUNCTION button, then turn it back on.

If the tray remains stuck after these checks, the mechanism may be defective. Contact Bigben Interactive support for assistance or repair.

Question 2

What does error code N5 mean on the BIGBEN INTERACTIVE MCD11?

Accepted Answer

The error code N5 is not documented in the BIGBEN INTERACTIVE MCD11 manual. If this code appears on your device, here are the recommended steps to resolve the issue:

Troubleshooting Steps

Check the power connections: ensure that the power adapter (100-240V ~50/60Hz) is properly connected, or that the 2 AAA backup batteries (1.5V each) are installed correctly and in good condition.
Check the selected playback source (CD, FM, MP3/USB, or AUX) - it should match what you want to listen to.
If you were using MP3 playback via USB, ensure that the USB drive is formatted to FAT32 and does not exceed 16 GB.
Try a complete power cycle of the device.

If the N5 code persists after these checks, contact BIGBEN INTERACTIVE customer service:

Phone: 09 69 39 79 59
Email: sav.audio@bigben.fr

Question 3

How to turn on and use the radio function on the BIGBEN INTERACTIVE Kids Tab BB8252 tablet?

Accepted Answer

To turn on and use the radio function on your BIGBEN INTERACTIVE Kids Tab BB8252 tablet, follow the steps below:

Steps to turn on the radio:

Turn on the tablet by pressing the power button until the screen lights up.
Access the Radio app: on the home screen or in the app menu, look for the radio app icon.
Open the Radio app by tapping on it.
Select a radio station from the list provided or use the search function if available.
Start playback by pressing the play button.

Note that to use the FM radio, it may be necessary to connect a pair of headphones, which serve as an antenna. Also, ensure that the volume is set to an audible level.

If the tablet does not have a pre-installed radio app, you can download a radio app from the compatible app store.

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