Question 1

How to separate the glass cover from the humidity compartment of the plastic plate for cleaning on a HAIER HTW5620CNMP refrigerator?

Accepted Answer

To separate the glass cover from the humidity compartment of the plastic plate on your HAIER HTW5620CNMP refrigerator for cleaning, follow these steps:

1. Preparation

Unplug the appliance to avoid any electrical risk.
Ensure the area is clean and you have a clear workspace.

2. Identifying the fastening system

Carefully examine the glass cover and the plastic plate to identify the type of fastening:

Clips: the cover may be clipped onto the plate.
Screws: there may be small screws holding the cover in place.

3. Disassembly

If the cover is clipped, use a flat, non-sharp tool (like a plastic spatula or a flat-head screwdriver) to gently lift one edge of the cover. Pry gently to avoid breaking the glass or damaging the plate.
If screws are present, use an appropriate screwdriver to carefully unscrew them.

4. Cleaning

Once the glass cover is removed, clean it with a soft cloth and a non-abrasive cleaning product.
Also clean the plastic plate to remove any dirt or residue.

5. Reassembly

Replace the glass cover on the plastic plate, ensuring it is properly aligned.
Reclip or re-screw it according to the original fastening system.
Plug the appliance back in and check that everything is correctly put back in place.

Tip: always handle glass with care to avoid injury or damage.

Question 2

How to connect the water supply to a HAIER HSR5918DIPB refrigerator?

Accepted Answer

To connect the water supply to your HAIER HSR5918DIPB refrigerator, first check that the water pressure is between 0.15 and 0.6 MPa. If it exceeds 0.6 MPa, install a pressure reducer. Also, ensure that the water is clean and clear, and that the ambient temperature is at least 0 °C.

Required materials: water supply hose, water filter, two securing clips, adapters (D or E and F depending on the type of connection of your main pipeline), and a sharp blade.

Installation steps:

Cut the hose into two sections suitable for your installation (one will connect the filter to the appliance, the other the filter to the water tap). Use a sharp blade to achieve a clean and square cut.
Insert the first section of hose (B1) about 12 mm deep into the mounting bracket of the water filter (A). Check that the filter is oriented correctly: the arrow indicates the direction of water flow.
Secure the hose with a securing clip (C) on this first connection.
Repeat the operation with the second section of hose (B2) on the other side of the filter.
Connect the end of hose B2 to one of the adapters (D or E and F) depending on the type of connection of your main water pipeline.
At the back of the appliance, remove the cap from the valve.
Connect the end of hose B1 to this valve at the back of the refrigerator.

Checking and rinsing: Open the water tap and let the water run for a few moments to rinse the installation and check for leaks. Ensure that all connections are tight and dry. During use, the maximum length of the hose should be 8 meters. A longer hose would affect the quality of the ice cubes and the cold water dispensed. Always keep the hose away from heat sources to prevent damage.

Question 3

How to set the temperature of the HAIER HCR7818DWPT refrigerator?

Accepted Answer

Your HAIER HCR7818DWPT refrigerator is equipped with a digital touch control panel. To set the temperature of the refrigerator and freezer, use the A and B buttons located on the control panel inside the appliance, usually at the top near the opening.

To set the refrigerator temperature:

Press the A button (refrigerator selector) lightly. A beep sounds and the refrigerator indicator blinks.
Each press of the A button decreases the temperature by 2 °C in the sequence: 5 °C → 3 °C → 1 °C → 9 °C → 7 °C → 5 °C.
Wait 5 seconds without pressing to confirm your setting. The appliance will automatically save the chosen temperature.
The recommended temperature is 5 °C for proper food preservation.

To set the freezer temperature:

Press the B button (freezer selector) lightly. A beep sounds and the freezer indicator blinks.
Each press of the B button decreases the temperature by 2 °C in the sequence: -18 °C → -20 °C → -22 °C → -14 °C → -16 °C → -18 °C.
Wait 5 seconds without pressing to confirm your setting. The appliance will automatically save the chosen temperature.
The recommended temperature is -18 °C for optimal freezing.

Important points to remember: The touch panels respond as soon as the finger lightly touches them. After turning the appliance on for the first time, it may take up to 12 hours for the correct temperatures to be reached in the compartments. Do not set an unnecessarily low temperature in the refrigerator, as negative temperatures may occur and bottles may burst. Several factors such as ambient temperature, frequency of door opening, and the amount of food stored will influence the internal temperatures.

Question 4

What to do if the water tank of the HAIER HCR7818DWPT refrigerator is not working?

Accepted Answer

If the water tank of your HAIER HCR7818DWPT refrigerator is not functioning properly, here are several steps to follow to identify and resolve the issue:

1. Check the water supply

Make sure the refrigerator is properly connected to a functioning water source.
Check that the water supply hoses are not bent, crushed, or blocked.

2. Check the water filter

If your model is equipped with a water filter, check its condition.
A clogged or saturated filter can prevent water from flowing properly. Replace it if necessary.

3. Inspect the water tank

Ensure that the tank is properly installed and does not have any visible leaks or damage.

4. Adjust the refrigerator temperature

A temperature that is too low can cause water to freeze in the pipes or tank, blocking the flow.
Make sure the temperature is set according to the manufacturer's recommendations.

5. Defrost the refrigerator if necessary

A buildup of frost can block the water conduits.
Perform a complete defrost to eliminate any blockage caused by ice.

If after these checks the problem persists, it is advisable to contact a specialized technical service for a thorough diagnosis and appropriate repair.

Question 5

How to adjust the temperature and improve the cooling of the HAIER CFE633CW refrigerator when the upper part is not cold enough?

Accepted Answer

If the upper part of your HAIER CFE633CW refrigerator is not cooling sufficiently, here are several steps to follow to optimize its performance:

1. Check and adjust the thermostat

Make sure that the thermostat is set to an appropriate temperature, usually between 3°C and 5°C for the refrigerator section. If your model has a digital display, confirm that the displayed temperature corresponds to this setting.

2. Ensure proper air circulation

Do not overload the refrigerator to allow cold air to circulate freely.
Do not block the internal ventilation grilles, often located at the back or on the sides of the refrigerator section.

3. Check the door seal

Make sure the door closes perfectly. A damaged or dirty door seal can let cold air escape and reduce cooling efficiency.

4. Defrost if necessary

Ice buildup in the freezer or refrigerator section can hinder cold circulation. If you notice frost, perform a complete defrosting.

5. Avoid nearby heat sources

Place your refrigerator away from heat sources such as an oven or direct sunlight, as a high ambient temperature can harm its cooling.

6. Clean the condenser coils

If your model has coils at the back or underneath, make sure they are clean and dust-free to ensure proper heat dissipation.

7. Check the compressor operation

Listen to see if the compressor is running normally (steady noise). If there is prolonged silence or unusual noises, this may indicate a technical problem requiring intervention.

By following these tips, you should improve the cooling of your HAIER CFE633CW refrigerator. If the problem persists despite these checks, it is advisable to consult a professional for a thorough diagnosis.

Question 6

What should I do if the freezer section of my HAIER HSR3918FIPW refrigerator is no longer cooling after a burnt plastic smell?

Accepted Answer

If the freezer section of your HAIER HSR3918FIPW refrigerator is no longer cooling and a burnt plastic smell has occurred, it is important to act quickly to avoid any risk and limit damage. Here are the steps to follow:

1. Unplug the appliance

For safety reasons, start by unplugging your refrigerator from the power supply to avoid any electrical or fire risk.

2. Inspect the inside of the freezer

Remove all food and check for any visible signs of burning, melting, or damage inside.
Ensure that no objects are blocking the fan or air vents, which could prevent proper air circulation.

3. Check external components

Examine the back of the refrigerator, especially the compressor and electrical cables, for signs of overheating, burning, or damage.
If you notice any anomalies, it is strongly recommended not to attempt to repair it yourself and to call a qualified technician.

4. Defrost the freezer

If there is a significant buildup of frost, allow the freezer to completely defrost before plugging it back in. This may help restore normal operation if the frost was blocking the cooling system.

5. Plug it back in and monitor

After these checks, plug the appliance back in and observe if the freezer starts cooling normally again. Also, monitor if the burnt plastic smell persists.

6. Contact a professional

If the cooling problem persists or if the burnt smell returns, it is imperative to contact HAIER customer service or an authorized repair technician. Professional intervention is necessary to diagnose and repair any potential electrical or mechanical fault.

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