Is it normal for engine lubricant to leak and contaminate the blade and ice cream?

Q: Is it normal for engine lubricant to leak and contaminate the blade and ice cream?

This is not normal and it is a serious issue . You are describing a leak of lubricant from the motor block, which is a sign of a defect (worn seal, crack, or faulty assembly). Immediate Risks The motor grease is non-food grade and contaminates your preparation You must not consume the contaminated cream/sorbet This leak indicates an imminent motor failure Actions to Take Immediately stop the device and unplug it Completely empty the bowl and dispose of the contaminated preparation Clean the blade, bowl, and motor block with a damp cloth (water + mild soap) according to the maintenance instructions in the manual Do not attempt to repair it yourself - the manual states that only a certified technician can service the motor Contact H.Koenig Customer Service: sav.hkoenig.com According to the manual Your device should never be submerged and the motor block should never be placed in the dishwasher. In case of visible damage or leakage , use must stop immediately. The device must be inspected by a technician before any further use. Spare parts (complete motor block if necessary) are available on the customer service website.

Question

Accepted Answer

This is not normal and it is a serious issue. You are describing a leak of lubricant from the motor block, which is a sign of a defect (worn seal, crack, or faulty assembly).

Immediate Risks

The motor grease is non-food grade and contaminates your preparation
You must not consume the contaminated cream/sorbet
This leak indicates an imminent motor failure

Actions to Take

Immediately stop the device and unplug it
Completely empty the bowl and dispose of the contaminated preparation
Clean the blade, bowl, and motor block with a damp cloth (water + mild soap) according to the maintenance instructions in the manual
Do not attempt to repair it yourself - the manual states that only a certified technician can service the motor
Contact H.Koenig Customer Service: sav.hkoenig.com

According to the manual

Your device should never be submerged and the motor block should never be placed in the dishwasher. In case of visible damage or leakage, use must stop immediately. The device must be inspected by a technician before any further use. Spare parts (complete motor block if necessary) are available on the customer service website.

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