PPM3311 - Massage device PHILIPS - Free user manual and instructions

USER MANUAL PPM3311 PHILIPS

Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license.

This product has been manufactured by and is sold under the responsibility of Hong Kong AquaShield Health Technology Company Limited and Hong Kong AquaShield Health Technology Company Limited is the warrantor in relation to this product.

Gray plastic shoe with a curved handle and 'PHILIPS' branding (no other text or symbols visible)

User Manual 使用說明書

Contents

1 Readme

Symbol Description

People Restricted or Prohibited From Use

Precautions for Use

Precautions for Use Places

Precautions for Maintenance

2 Product Features

3 Product Overview

4 How to Use

Preparations Before Use

Operation

Description Of Indicator Light

Charging

5 Maintenance

Cleaning

Disposal

6 Troubleshooting

7 Technical Parameters

8 Service Guide for Product Warranty

Warranty and Service

Warranty Card

9 Packing List

1 Read me

Please read this manual carefully before using the product and keep it properly. The manual is available at www.philips.com

Symbol Description

To avoid personal injury or property damage, be sure to observe the contents below.

- The following symbols are used to illustrate what you should observe.

Indicates prohibition

Indicates the actions that need to be subject to instructions

People Restricted or Prohibited from Use

The product should be used with caution by the following groups

• People who are treated in medical institutions or have the following conditions shall consult with a doctor or physical therapist before using.
• People who are implanted with pacemakers or other medical electronic devices in their bodies
  • People with malignant tumors
  • People with heart disease
  • People with highly impaired nerve endings caused by diabetes
• People with skin trauma

• People with fever or body temperature exceeding 38°C

• People who are easy to suffer from numbness

• People who have difficulty with respirators
• People with hypertension
• People with acute symptoms such as visceral diseases (in ammation, hepatitis, gastroenteritis)
  • People suffering rheumatoid arthritis, arthritis and gout
• People with acute symptoms such as visceral diseases (gastritis, hepatitis, gastroenteritis)
• People who have experienced low-temperature burns
• People with abnormal back bones
  • People who have vascular disorders
• People who use restorers
  • People with abnormal body sensations

The product is not allowed to be used by the following groups/under the following circumstances

People who are prohibited from exercising or stretching activities as advised by doctor.

For example, people with thromboembolism, severe aneurysm, acute venous aneurysm, various skin in ^x ammations, and various skin infections. Because they are easy to worsen, these people are prohibited from using this product.

- This product is not suitable for people who cannot express their will or operate device themselves.

- Children under the age of 6 are not allowed to use. Adolescents aged 6-14 should use it under the guidance of an adult guardian.

- Do not use the product on the head, chest, or abdomen.

- Stop using the product immediately in case of abnormal reactions such dizziness, vomiting and palpitations during use.

• The device is set to automatically shut down after 10 minutes. Do not use it for more than 10 minutes each time. Keep the device rest for 30 minutes after each use to ensure the extension of its service life.
• Do not use the product under the following circumstances:

- When you are severely tired

- Within 30 minutes before and after meals

- When you are drunk

Precautions for Use

The appliance has a heated surface. Persons insensitive to heat must be careful when using the appliance.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.
This appliance contains batteries that are only replaceable by skilled persons.
Must be only supplied at safety extra low voltage corresponding to the marking on the appliance.
If the battery power is depleted during first use or after being left aside for a long time, follow the instructions for charging to ensure that the product can work normally.

In case of any abnormality resulting in failure to operate, immediately cut off the power supply, otherwise high temperature or short circuit accident may occur. Meanwhile, please contact the maintenance service center in time.
Do not use the product on the same area for more than 30 minutes, otherwise it may cause muscle fatigue or burns in the massage area and result in discomfort.
Unplug the charging cable in case of power outage.
Do not stand on top of main unit or use the product as a toy to avoid accidents.
Do not disassemble, modify or repair the product by yourself, nor unzip the product by yourself.

Precautions for the Use Places

Do not cover the product with a towel or cloth during use.
Do not use the product near a bathtub, shower, washbasin or other high-humidity vessel 📋led with water.
Do not use the product near a stove, inside an electric heating quilt, or on heating appliances such as an electric blanket, which is easy to cause ☒re or failure.

Precautions for Maintenance

If the product is not in use for a long time, it is recommended to fully charge it once every 1 month.
Be sure to confirm whether the switch is normal in advance before it is used again if it has not been used for a long time.

The product is equipped with a simple shockproof facility, and is suitable for air, railway, road and ship transportation. Keep away from rain and snow splashing, inversion and collision during the transportation.
Keep the product out of reach of children.
Make the device cool down before storing.
Do not drop main unit, nor strike it strongly.
Do not exert great force on the device on purpose.
Do not pour water on the product.
Do not use volatile oil, thinner, alcohol, strong alkaline detergent, bleach, etc. for cleaning and maintenance.

2 Product Features

The product is designed to relieve neck pressure by a combination of microcurrent massage and warm compress. The main body of the cushion can strongly support the chin and maintain the normal curvature of the neck. A variety of massage modes and intensities are available, which is suitable for different users for neck massage and caring.

3 Product Overview

4 How to Use

Preparations Before Use

(1) Check whether the device and accessories are complete.
(2) Remove the pendants and decorations to avoid affecting the massage area.

Operation

Power Function Button

1. Power on/off

(1) Press and hold the power function button for 2 seconds to turn on/off.
(2) After being powered on, the device enters the pressing mode, intensity level 1 and hot compress level 1 by default. The mode indicator turns green and the power indicator turns yellow.

1. Adjust hot compress levels

(1) Press the power function button to switch the device to hot compress level 2, and the power indicator turns orange with two beeps. Press again to switch to hot compress level 1, and cycle in sequence.
(2) Double click the power function button to turn off the hot compress, and the power indicator turns blue.
(3) Double click the power function button again to turn on hot compress level 1, and the power indicator turns yellow, with a "beep" prompt.

Mode Button

1. Switch modes

Press the mode button to switch the massage modes. The color of the mode indicator changes with different modes; after switching modes, the intensity returns to level 1.

1. Turn off/on pulse massage

Double click the mode button to turn off or turn on pulse massage. The mode indicator goes out when the pulse massage is turned off, and lights up when it is turned on.

Note: If both hot compress and pulse massage are turned off, the device will automatically power off after 30 seconds.

Intensity Down Button

The massage intensity is available in 1-12 levels. Press "-" to decrease the pulse intensity. Press "-" when it is at level 1, there will be two beeps.

Intensity Up Button

The massage intensity is available in 1-12 levels. Press "+" to increase the pulse intensity. Press "+" when it is at level 12, there will be two beeps.

Description Of Indicator Light

1. Power indicator

(1) Low battery warning

When the battery level is below 10% in the power-on state, the power indicator will ✉ash blue for 5 seconds to warn, and the device will automatically shut down.

When the battery level is below 10% in the power-off state, the power indicator will ✉ash blue for 5 seconds to warn, and the device will not turn on.

(2) Charging status display

When charging, the power indicator ☒ashes blue slowly and remains on after being fully charged.

1. Mode indicator

Pressing Mode: The mode indicator turns green, with a prompt of one beep.

Patting Mode: The mode indicator turns ice blue, with a prompt of two beeps.

Kneading Mode: The mode indicator turns dark blue, with a prompt of three beeps.

Tuina Mode: The mode indicator turns white, with a prompt of four beeps.

Charging

1. Low battery warning

When the battery level is below 10% in the power-on state, the power indicator will ✉ash blue for 5 seconds to warn, and the device will automatically shut down.

When the battery level is below 10% in the power-off state, the power indicator will ✉ash blue for 5 seconds to warn, and the device will not turn on.

1. When charging, the power indicator ✗ ashes blue slowly, and product cannot be turned on for use. It takes about 2 hours to be fully charged, and the blue indicator will remain on.

Note:

1. Please use a 5V= charger produced by a reputable manufacturer for charging. Do not use chargers without manufacturing information.

2. When the battery is low, the blue indicator light will ✉ash 5 times with a voice warning, and then the product will stop working.

3. Please choose a reasonable massage method based on your own situation. It is recommended to use it for no more than 30 minutes to avoid excessive massage.

5 Maintenance

Cleaning

1. Remove the dust from the cloth cover of the product with a vacuum cleaner, or wipe the dust gently with a clean cloth, rather than strongly pat it;
2. Wipe off the dirt on the surface with a clean cloth;
3. For the deep dirt, dampen a cloth with the neutral detergent and then gently wipe it;
4. Prevent the water from entering the product;
5. Let it air dry.

Do not put it in places with direct sunlight or in places with high humidity after use. If it will not be used for a long time, after removing the dirt, cover it with a cloth and keep it away from dust.

! Be sure not to leave the product in a charging or working state during maintenance. Do not use wet hands to unplug the power supply to prevent electric shock.

Disposal

To protect the environment, please dispose of it according to the disposal method of each part. Do not dispose of it randomly.

The lithium-ion battery used in this product is a valuable resource that can be recycled. Take out the lithium-ion battery when it is used up and discarded, and then hand it over to a professional institution that can recycle the rechargeable batteries for disposal.

1. Do not replace the battery on your own during the normal use.

2. Be sure to remove the battery from the device before disposal, with the steps as follows:

—Take apart the product controller;
—Remove relevant internal wires and then remove the battery;
—The product must be powered off before the battery is removed;
—The battery must be disposed of in a safe manner.

6 Troubleshooting

This chapter lists the most common problems to the product. If the problems you encounter are not included in the following tables, please call our service hotline or contact the authorized service center in your region.

Fault Description	Fault	Solution
Failure to start the device	Low battery capacity	Fully charge it before use
	Did not press the operation button to turned on	Press and hold the operation button to turn on and use
Suddenly stop operating halfway	Low battery capacity	Fully charge it before use
	The device completed a 10-minute massage and powered off	If you intend to massage again, press and hold the operation button for seconds again
Failure to charge or no charging indication	The adapter or charging cable is not connected properly	Reconnect the charging cable and plug in the adapter to charge
	Internal components failure	Please contact after-sales service

If the product has been left unused for a long time, be sure to confirm that its functions are normal before using it again
Regular Check	Are there any following faults	In the event of the above faults, stop using the device immediately and cut off the power supply to prevent accidents. Please send it to our maintenance center.
	·Whether the charging cable or charging port is hot·Whether the charging cable is deeply scratched or deformed, or has a burnt smell·Whether there is abnormal sound or vibration during work·Whether the product can work properly after power on·Whether there are other abnormalities or faults

Note:
If the fault cannot be eliminated or the product still cannot be operated ideally, contact the after-sales service personnel, and do not disassemble or attempt to repair it by yourself.

7 Technical Parameters

Product Name	Philips Neck Massager
Product Model	PPM3311
Operating Voltage	3.7V==
Operating Power	3W
Charging Voltage	5V==
Charging Current	1A
Product Dimension	170x180x110mm
Net Weight	About 0.15kg
Battery Capacity	950mAh
Charging Time	≤2 hours
Charging Port	Type-C
Date of Manufacture	See the product certi-cate

8 Service Guideline for Warranty

Warranty and Service

The product is a household appliance with exquisite design and high-quality component. Within two years from the date of purchase, you will receive free warranty service for any damage caused by the manufacturing process or components under normal operation con ^x med by our maintenance service.

The warranty service does not include consumable components, transportation fee and door-to-door service. Please show the proof of purchase to the service personnel during maintenance.

You cannot receive free warranty service under the following conditions:

1. Damage by improper operation, such as improper components connection, improper installation, deprived of manual use, mis-operation.
2. Negligence and damage because of transportation or other accident.
3. Maintenance and modification without approval.
4. Other damage caused by force majeure (such as natural disaster, abnormal voltage, etc.).
5. Damage caused by general use outside home (e.g. industrial and commercial use).
6. Aging, wearing and tearing caused by normal operation of the product without affecting normal operation of the product.

This statement serves as a publicity for free maintenance within the specified time limit and conditions, and does not limit the legal rights of consumers.

Please contact our local maintenance service center for any information or difficulties or you can consult through the hotline.

HongKong

Hotline: [phone]

Service Email: philips.massage.hk@century ed.com

Taiwan

Hotline: [phone]

Service Email: [e-mail]

Warranty Card

Product Model		Customer Name
Seller		Contact Number
Date of Purchase		Serial Number
Service Center		Customer Address
Maintenance Content		Date	Service Personnel

9 Packing List

Massager	1×	Belt Extender	1×
Type-C Charging Cable	1×	User Manual	1×
Quick Start Guide	1×	Certi × cate	1×

目錄

1 用戶必讀

符號描述

使用者注意事項

使用注意事项

使用場所的注意事項

保養的注意事項

2 產品功能

3 產品概覽

4 使用方法

使用前的準備事項

使用操作

指示燈說明

充電說明

5 保養維護

清潔方式

廢棄方式

6 故障診断

7 主要技術參數

8 產品保修服務指南

保修及服務

保修卡

9 装箱清單

1 用戶必讀