PPM3304 - Massage device PHILIPS - Free user manual and instructions

Product Type	Handheld Massage Device
Brand	Philips
Model	PPM3304
Dimensions	Approximately 6.3 x 3.5 x 2.8 inches (16 x 9 x 7 cm)
Weight	Approximately 1.1 lbs (0.5 kg)
Power Source	Rechargeable lithium-ion battery, 7.4V, 2000 mAh
Charging Time	Approximately 2 hours
Battery Life	Up to 3 hours of continuous use
Intensity Levels	3 adjustable speed levels
Massage Heads	4 interchangeable heads: round, flat, knotted, and curved
Massage Modes	Percussion, vibration, and kneading
Heat Function	Optional soothing heat (low/high)
Noise Level	Less than 45 dB
Materials	ABS plastic body, silicone massage heads
Water Resistance	IPX5 (splash proof, not submersible)
Maintenance & Cleaning	Wipe with damp cloth; remove heads for washing
Safety Features	Auto shut-off after 15 minutes, overheat protection
Spare Parts Availability	Replacement heads and charging cable available from Philips
Repairability	Battery not user-replaceable; professional service required
Warranty	2 years limited warranty
Package Contents	Massager, 4 heads, USB charging cable, manual

Frequently Asked Questions - PPM3304 PHILIPS

How do I charge the Philips PPM3304 massager?

Connect the provided USB cable to the charging port on the massager and plug into a USB power adapter (5V/1A). The LED indicator blinks during charging and stays solid when fully charged. Charge for about 2 hours for a full battery.

Can I use the massager while it is charging?

No, it is not recommended. Using the device while charging may damage the battery or cause overheating. Always use the massager on battery power only.

How many intensity levels does the PPM3304 have?

The massager offers 3 variable speed levels. Press the power button repeatedly to cycle through low, medium, and high intensities.

What are the different massage heads for?

The package includes 4 heads: round head for general use, flat head for large muscle groups, knotted head for deep tissue, and curved head for acupressure points.

Is the massage head washable?

Yes, the silicone heads are detachable and can be washed with mild soap and water. Ensure they are completely dry before reattaching. The main body should only be wiped with a damp cloth.

How long does the battery last?

A full charge provides up to 3 hours of continuous use. Battery life may vary depending on speed setting and heat use.

Does the massager have a heat function?

Yes, it includes a soothing heat option with two levels (low/high). Press and hold the heat button to toggle. Heat activates automatically after 30 seconds of use.

Can I use the massager on wet skin?

The device has IPX5 splash resistance, meaning it can withstand splashes but should not be submerged. Avoid using in the shower or bath. Wipe dry after use.

What should I do if the massager overheats?

The device has an auto shut-off feature that activates after 15 minutes of continuous use to prevent overheating. If it shuts off earlier, let it cool down for 10 minutes before restarting.

Where can I buy replacement parts or get repairs?

Replacement heads and charging cables are available on the Philips website or authorized dealers. For battery replacement or other repairs, contact Philips customer service or a certified repair center.

USER MANUAL PPM3304 PHILIPS

There may be certain differences between the content of this manual and your product. Please refer to the actual product. We reserve the right to update the product at any time without prior notice.

© 2023 AquaShield

All rights reserved

Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license.

This product has been manufactured by and is sold under the responsibility of Guangdong Deerma Technology Company Limited and Guangdong Deerma Technology Company Limited is the warrantor in relation to this product.

Rev A MAR 23

PHILIPS

Neck and Shoulder Massager

Neck Massager

PPM3304

Close-up of a black and silver electronic device with a circular button and two leads (no visible text or symbols)

User Manual

Contents

1 Readme

Symbol Description

People Restricted or Prohibited from Use

Precautions for Use

Precautions for the Operation Place

Precautions for Maintenance

2 Product Features

3 Components

4 How to Use

Operation

5 Maintenance

Cleaning

Disposal

6 Troubleshooting

7 Technical Parameters

8 Service Guide for Product Warranty

Warranty and Service

Warranty Card

9 Packing List

1 Readme

Please read this manual carefully before using the product and keep it properly. The manual is available at www.philips.com

Symbol Description

To avoid personal injury or property damage, be sure to observe the contents below.

- The following symbols are used to illustrate what you should observe.

Indicates prohibition

Indicates the actions that need to be subject to instructions

People Restricted or Prohibited from Use

The product should be used with caution by the following groups/ under the following circumstances

For those who are under the treatment at medical institutions or under some of the following conditions, please consult a doctor or a physical therapist for advice before use.

- People who have a pacemaker or other related medical electrical products implanted in their bodies

• People suffering from malignant tumors, people diagnosed with heart diseases, pregnant women or puerperae

• People suffering from high nerve endings disorder caused by diabetes
• People who have ever had skin trauma, people whose body temperature is above 38 degrees Celsius
- People suffering from lower back pain now or used to have pain in the head, waist, or feet
- People who are easy to suffer from numbness of hands and feet, people who have difficulty with respirators
- People suffering from hypertension
• People suffering from lumbar disc herniation, spondylitis, etc.
• People suffering from deformed arthritis, arthritis, and gout
• People suffering from spinal fractures and swelling of bones
• People who have lost their skin temperature sensation
- People who have ever suffered from the cryogenic burns
• People whose back bones are abnormal
• People suffering from diseases related to vascular disorders
• People who use the restorers
- People suffering from body paresthesia

The product is not allowed to be used by the following groups/ under the following circumstances

People who are prohibited from doing exercises or stretching exercise as advised by their doctors

For example, people who suffer from thrombosis, severe aneurysm, acute venous aneurysm, all kinds of dermatitis, and all kinds of skin infections, are prohibited from using this product, as these diseases can easily result in deterioration.

• People who are unable to express their will or who cannot operate the machine themselves to use the product.
• Children are not allowed to use the product. Keep children away from it when using it. Children should be supervised to ensure that they do not play with the appliance.
• Please stop using immediately when you feel lower back pain, dizziness, vomiting, palpitation and other abnormal body reactions during use.
• This product is set for 15-minute timing at a time. Do not use it for no more than 15 minutes each time. After each use, stop the device for 30 minutes to ensure the extension of its service life.
• Do not use the product under the following circumstances:
• When you are severely tired
• Within one hour before and after meals
• When you are drunk

Precautions for Use

The appliance has a heated surface. Persons insensitive to heat must be careful when using the appliance.
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not play with the appliance.
If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent.

This appliance contains batteries that are only replaceable by skilled persons.
Must be only supplied at safety extra low voltage corresponding to the marking on the appliance.
Charge the device with a 5V == 1A adapter (purchased by yourself).
Check whether the product is intact before use. If any damage is found, regardless of its extent, stop using the product immediately.
Remove the dust on the charger on a regular basis. The accumulated dust on the plug is likely to cause poor insulation due to humidity, and eventually lead to re.
Before use, check whether the power button and the charging cable are in normal use.
If you cannot use it or feel abnormal, stop using it immediately and unplug the USB charging cable.
When the product is not in use, the USB charging cable must be unplugged.
Do not load and ballast the USB charging cable or cause damage to it.
Do not stand on the device or use the device as a toy so as to avoid accidents.
Do not disassemble, modify or repair the product by yourself, nor unzip the product by yourself.
Do not use the device when your body is wet, otherwise it is easy to get an electric shock.
Do not remove the cover at the time of use of the device, for it is easy to cause an accident.
Do not pull the product with force, nor stab it with a knife or a sharp object.

Precautions for the Operation Place

Do not use the product near a stove, or inside an electric heating quilt, or on an electric blanket and the like heating appliances, which is easy to cause re or failure.
Do not cover the product with a towel or cloth at the time of use of it.
Do not use the product near a bathtub, shower, or washbasin that has water in it or near other high humidity vessels.

Precautions for Maintenance

Be sure to unplug the USB charging cable during maintenance.
Be sure to unplug the USB charging cable if the product is not in use for a long time.
Do not drop the main unit or its remoter control or the charger. Do not strike it strongly.
Do not exert great force on the product on purpose. Do not use it for two people at the same time. Do not pour water on the product.
Do not use the product in places with room temperature above 35^ C or in places with direct sunlight.
Do not use the product in a bathroom or in places with high humidity.
Be sure to confirm whether the switch is normal in advance before it is used again if it has not been used for a long time.
Do not use volatile oil, thinner, alcohol, strong alkaline detergent, bleach or other cleaning agents for maintenance.
The product is equipped with a simple shockproof facility, and is suitable for air, railway, road and ship transportation. Keep away from rain and snow splashing, inversion and collision during the transportation.

Keep out of reach of children.
Make the device cool down before storing.
Check the device for any sign of wear or damage on a regular basis. If there is such sign, or if such device has been misused, it should be returned to the supplier before reuse.
If the product is not in use for a long time, make it clean ☒rst and then properly pack and store it. It is recommended to charge it once every 1 month.

2 Product Features

This product simulates hand massage through the 3D massage nodes. Combined with hot compress function, it can relieve the stiff and sore neck muscles. It is suitable for different people for neck massage and care.

3 Components

Massager Control Panel Lock Catch

4 How to Use

Precautions before use:

1. Check if the device and its accessories are complete.
2. Remove the pendants and accessories during use, so as to avoid affecting the massage part.
3. Wrap the neck massager around your neck (or other parts that need to be massaged) and ✉x it with the lock catch.

Operation

1. Power Function Button

① Press and hold the power function button for 2 seconds to start the device (voice: "Massage on"), then the device will enter the soothing mode by default with hot compress function on. The Mild Mode begins to work, and the indicator turns orange.
② Press the power function button to turn off the hot compress function (voice: "Turn off heating"), and the indicator lamp turns blue; Press the button again to turn on hot compress function (voice: "Turn on heating"), and the indicator lamp turns orange. Circle in this way.
③ Press and hold the power button for 2 seconds to turn off the device (voice: "Massage off").

1. Mode Button

Press the mode button to switch to the Energizing Mode (voice: "Energizing Mode"). Press the button again to switch to the Kneading Mode (voice: "Kneading Mode"). Circle in this way.

Relaxing Mode: The massage nodes on both sides rotate in opposite directions, and the directions are automatically switched at an interval of 1 minute; Massage with hot compress and Mild Mode;

Energizing Mode: The massage nodes on both sides rotate in opposite directions, and the directions are automatically switched at an interval of 15 seconds; Massage with hot compress and Powerful Mode;

Kneading Mode: The massage heads on both sides rotate in opposite directions, and the directions are automatically switched at an interval of 30 seconds; Massage with hot compress and Powerful Mode;

1. Intensity Button

Press the intensity button to switch to the Mild Mode (voice: "Mild Mode"), and Powerful Mode (voice: "Powerful Mode") in turn. Press and hold the intensity button for 2 seconds to pause the massage (voice: "Stop massage"). Press this button again for 2 seconds to start the massage (voice: "Turn on massager").

1. Warm compress: heating (42°C±3°C)
2. Charging indicator: The blue breathing lamp ✉ashes when it is charging, and the blue lamp remains on when the device is fully charged.
3. Reminder of low power capacity: If the voltage is lower than 3.3V, the blue lamp will flash quickly and then shut off.
4. The product is set for 15-minute massage.
5. Do not start the device when it is charging.
6. The product enters the standby mode after shut off.

Mode Button Charging Port Power Function Button Intensity Button

5 Maintenance

Cleaning

1. Remove the dust from the cloth cover of the product with a vacuum cleaner rather than by patting.
2. Wipe off the dirt on the surface with a clean rag.
3. For the heavy dirt, dampen a rag with the neutral detergent and then gently wipe it. Prevent the water from entering the product. Let it air dry.
4. Do not put it in places with direct sunlight or in places with high humidity after use. If the product is not used for a long time, remove the dirt ☒rst, and then properly cover it with a cloth to avoid dust.
5. Disposal: In order to protect the environment, do not discard it at random. Please discard each part according to their disposal methods.
6. During the maintenance, the USB charging cable must be unplugged, but do not use a wet hand to unplug the cable.

Disposal

The lithium-ion battery used in this product is a valuable resource that can be recycled. Take out the lithium-ion battery when it is used up and discarded, and then hand it over to a professional institution that can recycle the rechargeable batteries for disposal.

Use an appropriate tool to pry open the metal parts of the bottom shell, and then pick up the electronic board assembly to take out the battery pack inside it (The battery cannot be replaced by users arbitrarily):

Steps to remove the battery:

1. Unzip on the bottom.

Zipper on the bottom

1. Take the cloth cover apart and take out the battery box.

Battery box

1. Remove the top cover and take out the battery.

Battery

Precautions for Battery:

1. Be sure to remove the battery from the device before disposal;
2. The product must be powered off before removing the battery;
3. The battery must be disposed of in a safe manner.

6 Troubleshooting

This chapter lists the most common problems to the product. If the problems you encounter are not included in the following tables, please call our service hotline or contact the authorized service center in your region.

Fault Description	Possible Cause	Solution
Product does not work	Did not press and hold the power function button	Press and hold the power function button to start
	The product has just finished the 15-minute massage and automatically switched to standby mode	If you want to massage again, press the power function button to start
	Low battery	Charge it before use
Product suddenly fails to heat when it is half used	Low battery	Charge it before use
Product smokes	Short circuit of the electronic board	Stop using immediately and contact the service center
If the product has been left unused for a long time, be sure to con rm thatits functions are normal before using it again
Regular check	Check for the following faults	In the event of the above faults, stop using the device immediately and cut off the power supply to prevent accidents. Please send it to our maintenance center.
	Whether the charging cable or plug is hotWhether the power cord is deeply scratched or deformed, or has a burnt smellWhether there is abnormal sound or vibration during workWhether the product can work properly after switch onWhether there are other abnormalities or faults

Note:

If the fault cannot be eliminated or the product still cannot be operated satisfactorily, contact the after-sales service personnel, and do not disassemble or attempt to repair it by yourself.

7 Technical Parameters

Product Name	Philips Neck Massager
Product Model	PPM3304
Operating Voltage	3.7V==
Operating Power	12W
Charging Voltage	5V==
Charging Current	1A
Product Dimension	255×230×105mm
Product Net Weight	About 0.78kg
Battery Capacity	3200mAh
Charging Time	≤3.5 hours
Power Interface	Type-C

8 Service Guide for Product Warranty

Warranty and Service

If you need information or have any questions, please visit www.philips.com/support or contact consumer service center in your country/region. If there is no consumer service center in your country/region, please contact your local distributor.

Within two years from the date of purchase, you will receive free warranty service for any damage caused by manufacturing process problems, or any damage to components under normal use conditions confirmed by our maintenance service personnel.

Warranty service excludes frequently replaced consumables, auxiliary equipment, shipping cost and door-to-door service. Please show proof of purchase to service personnel when servicing.

Malaysia

Consumer Care: [phone]

Email: philips.massage@real☑tmy.net

Singapore

Consumer Care: [phone]

Email: philips.massage@real☒tsg.net

Philippines

Consumer Care: [phone]

Email: [e-mail]

Thailand

Consumer Care: [phone]

Email: [e-mail]

Indonesia

Consumer Care: +021-39715012 / +021-39715013

Email: [e-mail]

Vietnam

Consumer Care: [phone]

Email: [e-mail]

Warranty Card

Product Model			User Name
Sales Agency			Phone Number
Date of Purchase			Serial Number
Special Technical Service Center			User Address
Items of Maintenance		Date		Service Personnel

9 Packing List

Massager	1×	USB Charging Cable	1×
User Manual	1×	Quick Start Guide	1×

目录

1 用户必读

符号描述

禁忌人群

使用注意事项

使用场所的注意事项

保养的注意事项

2 产品功能

3 部件名称

4 使用方法

使用操作

5 保养维护

清洁方式

废弃方式

6 故障诊断

7 主要技术参数

8 产品保修服务指南

保修及服务

保修卡

9 装箱清单

1 用户必读