KI2423FE0 - Refrigerator NEFF - Free user manual and instructions

Brand	NEFF
Model	KI2423FE0
Category	Refrigerator
Type	Refrigerator with freezer compartment
Lighting	LED
Fruit and vegetable drawer	Yes, with lid
Cool-fresh drawer	Yes
Telescopic drawer	Yes
Shelves	Removable (including telescopic shelf)
Freezer compartment	Yes, with dedicated shelf
Door seal	Replaceable
Hinges	Flat and slide-in, replaceable
LED spotlight	Replaceable by a qualified technician
Safety	Unplug before repair; wear protective gloves
Required tools	Torx TX20 bit, special tool for LED
Maintenance	Regular cleaning of drawers and shelves
Repairability	Spare parts available for seal, hinges, shelves, drawers, lighting
Manual	Available free in PDF format

Frequently Asked Questions - KI2423FE0 NEFF

How to replace the door seal of the NEFF KI2423FE0 refrigerator?

To replace the door seal, first remove the old seal from the side grooves. Before installing the new seal, slightly warm it with a hairdryer or hot water to reshape it. Gradually insert it into the groove starting from the corners. Ensure it is properly in place. For more details, see section 4.1 of the manual.

How to change the door hinges (flat or slide-in)?

Unplug the appliance and remove the door from the cabinet if necessary. For the flat hinge, remove two covers, unscrew the screws, slide the door, then remove the remaining screws. For the slide-in hinge, unscrew two upper and two lower screws to remove the door. Reassembly is the reverse order. Use a Torx TX20 bit.

How to disassemble and reassemble the shelves and drawers?

Shelves and drawers are removed by lifting or pulling them out. For example, for the fruit and vegetable drawer, pull it fully forward then lift it. For shelves, simply lift slightly and pull out. Reassembly is the reverse order. See sections 4.4 to 4.11 of the manual for each component.

How to replace the LED lighting?

The LED lighting must be replaced by a qualified technician due to risk of electric shock. Unplug the appliance at least 60 seconds before any intervention. Remove the cover of the LED spotlight, disconnect the module and replace it. After reassembly, perform a safety test according to VDE 0701. See section 4.12 of the manual.

What are the safety precautions before any repair?

Before any repair, unplug the appliance from the mains and wait at least 60 seconds. Wear protective gloves to avoid cuts from sharp edges. Use only original spare parts. After repair, perform an electrical safety test. Do not touch electronic modules sensitive to electrostatic discharges.

How to clean the fruit and vegetable drawer?

Remove the fruit and vegetable drawer by pulling it fully forward then lifting it. Clean it with warm water and dish soap, then dry thoroughly before putting it back. Do not use abrasive products. For the lid and divider, remove them by lifting the levers under each side.

What to do in case of a prolonged power outage?

In case of a power outage, avoid opening the door to maintain temperature. Frozen food stays frozen for about 24 hours if the freezer is full. After power returns, check the condition of food and discard any that have thawed. See the manual for more advice.

How to remove the shelf from the freezer compartment?

Open the door and pull the shelf of the freezer compartment forward. It comes out completely. To reinstall, insert it and push it all the way back. Ensure it is properly in place before loading food.

Where to find spare parts for the model KI2423FE0?

Original spare parts (seals, hinges, shelves, drawers, LED spotlight) are available from the Neff after-sales service or on specialized websites. Use the references indicated in the manual. To order, contact Neff customer service with the model and part reference.

How to access the complete user manual?

The complete user manual for the NEFF KI2423FE0 is available free in PDF format on the notice-facile.com website. You can download it directly or request a translation in your language. The manual contains all installation, use, maintenance and repair instructions.

USER MANUAL KI2423FE0 NEFF

Repair

Repair

The hinges have been removed.

The hinges have been removed.

The shelf has been removed.

Repair

Repair

The door seal is installed.

Repair

Repair

1. Loosen the four screws (1).
2. Push the door outward and remove it (2).

1. Remove the four screws (1).
2. Remove the joints (2).

The joints have been removed.

4.2.2 Installing the straight joint

Torx TX20 extension 6.3 mm (1/4") [00340865]

Heavy, large devices!

The joints have been removed.

1. Lower the pull-out shelf and turn it sideways.
2. The pull-out shelf has been removed.

4.6.2 Installing the pull-out shelf

▶ Install in reverse order.

Repair

4.7 Replacing the freezer compartment shelf

Requirement:

The door is open.

4.7.1 Removing the freezer compartment shelf

The freezer compartment shelf has been removed.

4.7.2 Installing the freezer compartment shelf

▶ Install in the reverse order.

Repair

4.8 Replacing the fruit and vegetable container

Requirement:

The door is open.

→ The container has been removed.

1. Remove the fruit and vegetable container.→38
2. Press the lever under both sides of the divider (1).
3. Pull the partition forward (2).

1. Lift the partition and turn it sideways outward.

→ The partition has been removed.

The freshness maintenance container has been removed.

Repair

Repair

Repair

Repair

Repair

1. Press the entire gasket firmly into the groove.

Repair

The shelf has been removed.

→ The container has been removed.

Repair

1. Disconnect the LED spotlight from the electrical supply.

Repair

Repair

Repair

1.2 Explanation of symbols 108

1.2.1 Danger levels.... 108

1.2.2 Hazard symbols 108

1.2.3 Structure of the warnings.... 109

1.2.4 General symbols.... 109

Safety 110

2.1 General Safety instructions 110

2.1.1 All domestic appliances 110

Tools and aids....111

Repair 112

4.7 Replacing freezer compartment shelf.... 121

4.7.1 Removing freezer compartment shelf 121

4.7.2 Installing freezer compartment shelf.... 121

4.8 Replacing fruit and vegetable container.... 122

4.8.1 Removing fruit and vegetable container 122

4.8.2 Installing fruit and vegetable container 122

4.9 Replacing partition and cover of fruit and vegetable container.... 123

4.9.1 Removing partition and cover of fruit and vegetable container 123

4.9.2 Installing partition and cover of fruit and vegetable container.... 123

4.10 Replacing cool-fresh container.... 124

4.10.1 Removing cool-fresh container 124

4.10.2 Installing cool-fresh container.... 124

4.11 Replacing extendable container 125

4.11.1 Removing extendable container 125

4.11.2 Installing extendable container 125

4.12 Replacing LED spot light 126

4.12.1 Removing LED spot light.... 126

4.12.2 Installing LED spot light 127

i Concerning this document

1.1 Important information

1.1.1 Purpose

These repair hints support consumers to repair appliances by themselves according to the applicable eco-design regulation (as of 03/2021).

They contain information on how to exchange defined spare parts, including warnings and risks.

In case of questions, please contact our customer service. We will only be liable for damages if the repair hints have been followed properly.

1.2 Explanation of symbols

1.2.1 Danger levels

The warning levels consist of a symbol and a signal word. The signal word indicates the severity of the danger.

Warning level Meaning
Danger	Non-observance of the warning message will result in death or serious injuries.
Warning	Non-observance of the warning message could result in death or serious injuries.
Caution	Non-observance of the warning message could result in minor injuries.
Notice	Non-observance of the warning message could result in damage to property.

Table 1: Danger levels

1.2.2 Hazard symbols

Hazard symbols are symbolic representations that give an indication of the kind of danger. The following hazard symbols are used in this document:

	Hazard symbol Meaning
		General warning message
		Danger from electrical voltage
		Risk of explosion
		Danger of cuts
		Danger of crushing

i Concerning this document

Hazard symbol Meaning
		Danger from hot surfaces
		Danger from strong magnetic field
		Danger from non-ionizing radiation

Table 2: Hazard symbols

1.2.3 Structure of the warnings

Warnings in this document have a standardised appearance and a standardised structure.

Type and source of danger!

Possible consequences of ignoring the danger / warning.

▶ Measures and prohibitions for preventing the danger.

The following example shows a warning that warns against electric shock due to live parts. The measure for avoiding the danger is mentioned.

Risk of electric shock due to live parts!

Death by electrocution

- Disconnect appliances from electrical supply at least 60 seconds before starting repairs.

1.2.4 General symbols

The following general symbols are used in this document:

Gen. symbol Meaning
	Identification of a special tip (text and/or graphic)
	Identification of a simple tip (only text)
	Identification of a link to a video tutorial

Gen. symbol Meaning
	Identification of required tools
	Identification of required preconditions
	Identification of a condition (if ..., then ...)
	Identification of a result
[Start] Identification of a key or button
[00123456] Identification of a material number
Status Identification of displayed text / window(in the appliance's display)

Table 3: General symbols

Safety

2.1 General Safety instructions

2.1.1 All domestic appliances

Risk of electric shock due to live parts!

• Errors by repairs involving electrical components can lead to electrical shock! ■ Disconnect the appliance from the mains for at least 60 seconds before starting work. ■ After the repair have a safety test according VDE 0701 or country-specific regulations performed.

Risk of injury from sharp edges!

■ Wear protective gloves.

Risk of crushing during repair, maintenance, troubleshooting and service due to heavy and moving components

■ Wear protective shoes. ■ Secure heavy components from falling down. ■ Do not stick body parts into moving components.

Risk to the appliance's safety / function!

■ Only use original spare parts.

Risk of damage to electrostatically sensitive components (ESDs)!

- Do not touch the modules, including connections and conductor paths.

Tools and aids

Designation Details Images
Protection cloth[00342013]	60 cm x 50 cm
Torx Bit TX20[00340865]	6,3 mm (1/4")
Special tool[00342180]

Repair

1. Release door gasket from the groove on right and left corner.

1. Pull out door gasket from groove.

Door gasket is removed.

	Thickness of new door gasket may deviate slightly from thickness of old door gasket. This will not affect closing behavior and long-term function.
	If your appliance has adjustable hinges or hinge attachments, you can optimize the closing behavior subsequently.
	Small side holes in door gasket are functional (required for ventilation). These are not production faults.

Repair

1. Check groove for gasket for damage.

1. If groove for gasket is damaged.

Contact customer service.

1. Slight deformation of door gasket is normal and does not affect its function. It is recommended to straighten door gasket before inserting it into appliance.

Heat door gasket with a hair dryer or hot water and manually reshape it.

1. Push corners of gasket at the top and bottom to the groove.

Repair

1. Press whole gasket step by step into the groove.

Door gasket is installed.

Repair

4.2 Replacing flat hinge

Required tools:

Torx Bit TX20 6,3 mm (1/4") [00340865]

Prerequisite:

√ Appliance is disconnected from power supply. √ Furniture door is removed. See Installation Instruction. √ Door is open.

1. Remove two hinge covers.

Repair

1. Loosen four screws (1).
2. Slide out and remove door (2).

1. Remove four screws (1).
2. Remove hinges (2).

Hinges are removed.

4.2.2 Installing flat hinge

▶ Install in reverse order.

Repair

4.3 Replacing sliding hinge

Required tools:

Torx Bit TX20 6.3 mm (1/4") [00340865]

Heavy, bulky appliances!

Back and muscle injuries

▶ Appliance door removal operation should only be carried out by trained specialists. To move the appliance, two people are required. ▶ Use only suitable tools and equipment.

Sharp edges!

Cut injuries

▶ Wear protective gloves.

Risk of falling parts due to released screws!

Injury because of falling parts.

- Secure component from falling down.

Risk of falling parts due to released screws!

Damage to other parts of the appliance or at customer's home e.g. bottom.

Secure component from falling down.

Prerequisite:

√ Appliance is disconnected from power supply. √ Furniture door and appliance door are separated. See Installation Instruction.

4.3.1 Removing sliding hinge

1. Unscrew two screws (1).
2. Remove upper hinge (2).
3. Remove door (3).
4. Unscrew two screws (4).
5. Remove lower hinge (5).

Hinges are removed.

4.3.2 Installing sliding hinge

▶ Install in reverse order.

Repair

4.4 Replacing door rack

Prerequisite:

Door is open.

Lift door rack upwards.

Door rack is removed.

Install in reverse order.

Repair

4.5 Replacing shelf

Prerequisite:

Door is open.

4.5.1 Removing shelf

Pull out shelf.

Shelf is removed.

4.5.2 Installing shelf

Install in reverse order.

Repair

4.6 Replacing extendable shelf

Prerequisite:

Door is open.

4.6.1 Removing extendable shelf

1. Pull out extendable shelf until the locking catch is released.

1. Lower extendable shelf and swing it out to the side.
2. Extendable shelf is removed.

4.6.2 Installing extendable shelf

Install in reverse order.

Repair

4.7 Replacing freezer compartment shelf

Prerequisite:

Door is open.

4.7.1 Removing freezer compartment shelf

▶ Pull out freezer compartment shelf.

Freezer compartment shelf is removed.

4.7.2 Installing freezer compartment shelf

▶ Install in reverse order.

Repair

4.8 Replacing fruit and vegetable container

Prerequisite:

Door is open.

4.8.1 Removing fruit and vegetable container

▶ 1. Pull container out all the way (1).

1. Remove container (2).

Container is removed.

4.8.2 Installing fruit and vegetable container

▶ Install in reverse order.

Repair

4.9 Replacing partition and cover of fruit and vegetable container

Prerequisite:

Door is open.

4.9.1 Removing partition and cover of fruit and vegetable container

1. Remove glass plate from partition.

1. Remove fruit and vegetable container.→ Page 122
2. Press lever on the underside on both partition sides (1).
3. Pull the partition forwards (2).

1. Lift the partition and swivel it out to the side.

Partition is removed.

1. Lift the cover of fruit and vegetable container.
2. Pull cover of fruit and vegetable container forwards and swivel it out to the side.

The cover of the fruit and vegetable container is removed.

4.9.2 Installing partition and cover of fruit and vegetable container

Install in reverse order.

Repair

4.10 Replacing cool-fresh container

Prerequisite:

Door is open.

4.10.1 Removing cool-fresh container

1. Tilt the cool-fresh container forwards (1). 2. Remove the cool-fresh container (2).

The cool-fresh container is removed.

4.10.2 Installing cool-fresh container

Install in reverse order.

Repair

4.11 Replacing extendable container

Prerequisite:

Door is open.

4.11.1 Removing extendable container

1. Tilt extendable container forwards (1). 2. Remove extendable container (2)

Extendable container is removed.

4.11.2 Installing extendable container

Install in reverse order.

Repair

4.12 Replacing LED spot light

Required tools:

Special tool [00342180]

Slotted screwdriver Blade 2.4 mm x 0.4 mm x 60 mm, in the kit [00341820]

Your appliance features a maintenance-free LED light. These lights may be repaired by customer service or authorised technicians only!

Risk of electric shock due to live parts!

Danger to life through electric shock in case of improper repair

▶ Electric parts should be repaired by a qualified electrician.

After the repair, have a safety test performed according to VDE 0701 or country-specific regulations.

Risk of electric shock due to live parts!

Death by electrocution

- Disconnect appliances from electrical supply at least 60 seconds before starting repairs.

Sharp edges!

Cut injuries

▶ Wear protective gloves.

Prerequisite:

√ Appliance is disconnected from power supply. Door is open. √ Fridge compartment shelves are removed.

4.12.1 Removing LED spot light

1. Release LED spot light cover.

1. Pull LED spot light cover inwards and simultaneously push forwards.

Repair

1. Detach LED spot light module.

1. Disconnect LED spot light electrical connection.

LED spot light is removed.

4.12.2 Installing LED spot light

▶ Install in reverse order.

Repair

1. Press the entire gasket into the groove piece by piece.

Repair

Repair

Repair

Repair

The shelf has been removed.

The Cool-fresh compartment has been removed.

4.10.2 Installing the Cool-fresh compartment

Repair

1. Remove the LED spot module.

1. Remove the door gasket from the groove.

Repair

Repair

Repair

Repair

Repair

Repair

Repair

Repair

The door panel has been removed.

The panel has been removed.

The drawer has been removed.

Repair

Repair

Repair

Repair

Repair

Repair

Repair

Repair

Repair

The shelf has been removed.

The drawer has been removed.

The container has been removed.

4.8.2 Installation of the tank

1. Lift the spacer and slide it to the side to remove it.

Repair

1. Disconnect the LED spotlight module.

1. Disconnect the electrical connection of the LED spotlight.

The LED spotlight has been removed.

Repair

Repair

Hinges removed.

Hinges removed.

Shelf removed.

Container removed.

Repair

Repair

Repair

The shelf in the freezer is disassembled.

4.7.2 Assembling the shelf in the freezer

The container is disassembled.

The Cool-Fresh container is disassembled.

Repair

1. Loosen the LED spotlight module.

The LED spotlight is disassembled.

4.12.2 Assembling the LED spotlight

Repairs

Repairs

The shelf is removed.

4.5.2 Assembling the shelf

Repairs

Repair

Repair

1. Remove four screws (1).
2. Remove the hinges (2).

Repair

Repair

Torx TX20 6.3 mm (1/4") socket [00340865]

Repair

The hinges are disassembled.

4.2.2 Mounting the flat hinge

Torx TX20 6.3 mm (1/4") socket [00340865]

The hinges are disassembled.

4.3.2 Mounting the sliding hinge

Repair

1. Pull the seal out of the groove.

Repair

The door gasket is installed.

Repair

Repair

The hinges are removed.

The hinges are removed.

The shelf in the door is removed.

4.4.2 Installing the shelf in the door

The freezer compartment shelf is removed.

4.7.2 Installing the freezer compartment shelf

The container is removed.

1. Remove the fruit and vegetable container.→416
2. Press the lever on the underside of both sides of the compartment (1).
3. Pull the drawer forward (2).

1. Lift the drawer and tilt it to the side.

The drawer has been removed.

The cool-fresh container has been removed.

Repair

1. Pull the door seal out of the groove.

Repair

1. Press the entire seal into the groove step by step.

1. Remove the hinge covers.

Repair

Back and muscle injuries

The shelf has been removed.

4.5.2 Installing the shelf

- Install in reverse order.

Repair

1. Remove the fruit and vegetable drawer.
2. Press the fasteners on the underside of the glass shelf (1).
3. Pull the divider towards you (2).

1. Lift the divider and remove it by turning it sideways. → The divider is removed.
2. Lift the shelf above the fruit and vegetable drawer.
3. Pull the shelf above the fruit and vegetable drawer towards you and remove it by turning it sideways. → The shelf above the fruit and vegetable drawer is removed.

4.9.2 Installing the divider and the shelf above the fruit and vegetable drawer

▶ Install in reverse order.

Repair

1. Pull the LED spot light cover inwards and push it forward at the same time.

Repair

Repair

Repair

Repair

Repair

Repair

The door shelf has been removed.

4.4.2 Mounting the door shelf

The freezer compartment shelf has been removed.

4.7.2 Mounting the freezer compartment shelf

The Cool Fresh compartment has been removed.

4.10.2 Mounting the Cool Fresh compartment

Repair

1. Remove the LED spotlight module.

1. Disconnect the LED spotlight's electrical connection.

The LED spotlight has been removed.

4.12.2 Mounting LED spotlight

Repair

Repair

The cover has been removed.

Special tool [00342180]

Flat screwdriver blade 2.4 mm x 0.4 mm x 60 mm,

Repair