GRP2604 - IP landline phone GRANDSTREAM - Free user manual and instructions

Product Type	IP Fixed Phone
Brand	Grandstream
Model	GRP2604 (GRP2604P with PoE)
Number of Lines	3 lines
Audio	Full HD sound on speakerphone and handset
Voice Conference	4-way
Headset Support	EHS for Plantronics, Jabra, Sennheiser
Security	Secure boot, dual firmware, encrypted storage
Provisioning	Zero-touch, management via GDMS
Power Supply	5V adapter included (GRP2604); PoE (GRP2604P)
Display	LCD with message indicator
Keys	Line keys, context keys, multi-function keys, navigation, volume
Package Contents	Base, handset, stand, Ethernet cable, 5V adapter (GRP2604), phone cable, BLF labels, quick guide
Wall Mount	Possible with separately sold bracket
Languages	Multilingual (interface and documentation)
Configuration	Via web browser or keypad (menu)
Included Adapter	Yes (5V) for GRP2604; no for GRP2604P (PoE)
Warranty	Consult the manufacturer

Frequently Asked Questions - GRP2604 GRANDSTREAM

How to configure the GRP2604 via the web browser?

Ensure the phone is powered on and connected to the Internet. Press the Up Arrow key to display the IP address. Enter this IP address in your PC browser. Log in with the username admin and the random password located on the sticker on the back of the device.

How to configure the phone via the keypad?

In idle mode, press MENU. Navigate to Settings → Account Settings to configure the SIP proxy, SIP username, SIP password, etc. Follow the MENU options for other basic settings.

What to do if the LCD screen shows nothing?

Check the power supply: if using the power adapter, ensure it is properly plugged in. For the GRP2604P, check the PoE connection. Wait a few moments after powering on; the Grandstream logo and then the date/time should appear. If nothing displays, restart the device by unplugging and reconnecting the power.

Can I use a non-supplied power adapter?

No, use only the included power adapter. Using an unqualified adapter may damage the unit and void the warranty.

How to mount the GRP2604 on the wall?

Attach the wall mount bracket (sold separately) to the slot at the back of the phone. Fix the phone to the wall via the mounting slot. Then, rotate the handset cradle tab upward to hold the handset in a vertical position.

Does the phone support wireless headsets?

Yes, the GRP2604 supports headsets with EHS (Electronic Hookswitch) function for Plantronics, Jabra, and Sennheiser brands. Connect the headset to the phone's headset port.

How to install the BLF (Busy Lamp Field) label?

Write or print the names on the paper label. Place the label in the phone's groove. Fold the plastic film so that the protruding points snap into the grooves. To remove, use a nail or thin card to pry the film loose.

Is the GRP2604 compatible with emergency services?

No, the device is not pre-configured for emergency calls. You must subscribe to a SIP service and configure the phone properly. Grandstream disclaims any liability for inability to access emergency services. It is recommended to have an alternative landline or mobile service.

What is the function of the multi-function keys?

The multi-function keys are programmable and can be configured for actions such as quick access to a line, call transfer, hold, etc. Refer to the manual for configuration via the menu or web server.

How to reset the GRP2604 to factory settings?

Press and hold the Menu/OK key for about 7 seconds until the display shows 'Reset'. Confirm the reset. Alternatively, via the web server, go to Maintenance → Factory Reset.

USER MANUAL GRP2604 GRANDSTREAM

Grandstream Networks, Inc.

126 Brookline Ave, 3rd Floor

Boston, MA 02215 USA

Voice: [phone]

Fax: [phone]

www.grandstream.com

For Certification, Warranty and RMA information, please visit www.grandstream.com

EU Agent:

Picus Advisors Ltd

Taivalmaki 9F1-02200 Espoo, FINLAND https://www.picus.fi

Note: For European Union only

GRP2604 / GRP2604P

3-Line Essential IP Phone Quick Installation Guide

Content

English....1

简体中文....7

Español....13

Français....19

Deutsch....25

Italiano....31

Русский....37

Português.... 43

The GRP2604/GRP2604P is not pre-configured to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit ("Emergency Service(s)") or any other kind of Emergency Service. You must make additional arrangements to access Emergency Services. It is Your responsibility to purchase SIP-compliant Internet telephone service, properly configure the GRP2604/GRP2604P to use that service, and periodically test Your configuration to confirm that it works as You expect. If You don't do so, it is Your responsibility to purchase traditional wireless or landline telephone services to access Emergency Services.

GRANDSTREAM DOES NOT PROVIDE CONNECTIONS TO EMERGENCY SERVICES VIA THE GRP2604/GRP2604P. NEITHER GRANDSTREAM NOR ITS OFFICERS, EMPLOYEES OR AFFILIATES MAY BE HELD LIABLE FOR ANY CLAIM, DAMAGE, OR LOSS, AND YOU HEREBY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION ARISING FROM OR RELATING TO YOUR INABILITY TO USE THE GRP2604/GRP2604P TO CONTACT EMERGENCY SERVICES, AND YOUR FAILURE TO MAKE ADDITIONAL ARRANGEMENTS TO ACCESS EMERGENCY SERVICES IN ACCORDANCE WITH THE IMMEDIATELY PRECEDING PARAGRAPH.

PRECAUTIONS:

WARNING: Please DO NOT power cycle the GRP2604/GRP2604P during system boot up or firmware upgrade. You may corrupt firmware images and cause the unit to malfunction.

WARNING: Use only the power adapter included in the GRP2604 package. Using an alternative non-qualified power adapter may possibly damage the unit.

OVERVIEW:

Part of the GRP series of Carrier-Grade IP Phones, the GRP2604 is an essential 3-line model designed with zero-touch provisioning for mass deployment and easy management. It features a sleek design and a suite of next-generation features including 4-way voice conferencing to maximize productivity, integrated PoE (GRP2604P), full HD audio on both the speaker and handset to allow users to communicate with the utmost clarity, EHS support for Plantronics & Jabra & Sennheiser headsets and multi-language support. The GRP series includes carrier-grade security features to provide enterprise-level security, including secure boot, dual firmware images and encrypted data storage. For cloud provisioning and centralized management, the GRP2604 is supported by Grandstream's Device Management System (GDMS), which provides a centralized interface to configure, provision, manage and monitor deployments of Grandstream endpoints. Built for the needs of desktop workers and designed for easy deployment by enterprises, service providers and other high-volume markets, the GRP2604 offers an easy-to-use and easy-to-deploy voice endpoint.

PACKAGE CONTENTS:

1x Phone Main Case

1x Handset

1x Phone Stand

1x Ethernet Cable

1x 5V Power adapter (With GRP2604 only)

1x Phone Cord

BLF Labels

1x Quick Installation Guide

PHONE SETUP:

Installing the phone (Wall Mount \*sold separately):

1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone.
2. Attach the phone to the wall via the wall mount hole.
3. Pull out the tab from the handset cradle (See figure below).
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall (See figure below).

Installing the phone (Phone Stand):

For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand. (Upper half, bottom part).

Technical line drawing showing a device with ports and a close-up of its base panel (no text or symbols)

Installing BLF Paper label:

1. Handwrite or print the names on the dedicated space on the paper label.
2. Place the paper label in the groove of the phone.
3. Bend the plastic film so that the protruding points on the left and right sides snap into the grooves to complete the installation.
4. If you want to take it out, use a nail or thin card to move the slit on one side of the film to bend it and then take it out.

CONNECTING THE PHONE:

To setup the GRP2604/GRP2604P, follow the steps below:

1. Connect the handset and main phone case with the phone cord.
2. Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 3 (GRP2604P only), this step could be skipped.
3. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.
4. The LCD will display Grandstream logo. Before continuing, please wait for the date/time display to show up.
5. Using the phone embedded web server or keypad configuration menu, you can further configure the phone using either a static IP or DHCP.

PHONE DESCRIPTION:

PHONE CONFIGURATION:

Configure the GRP2604/GRP2604P using a Web Browser:

1. Ensure your phone is powered up and connected to the Internet.
2. Press the "UP" button to display the IP address.
3. Type the phone's IP address in your PC browser.
4. Enter admin's username and password to access the configuration menu. (The factory default username is "admin" while the default random password can be found on the sticker at the back of the unit).

Configure the GRP2604/GRP2604P using the Keypad:

1. Make sure the phone is idle.
2. Press the MENU key to access the keypad MENU to configure the phone.
3. Select MENU → SETTINGS → ACCOUNT SETTINGS to configure settings for SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID and SIP Password.
4. Follow MENU options to configure the basic features of the phone. For example: the IP address if using a static IP. For details, please check GRP260X series User Manual.
5. Please contact your ITSP for additional settings that may be necessary to configure the phone.

The GNU GPL license terms are incorporated into the device firmware and can be accessed via the Web user interface of the device at http(s)://IP/gpl_license.

To obtain a CD with GPL source code information please submit a written request to [e-mail]

Refer to online documents and FAQ for more detailed information: http://www.grandstream.com/our-products

This product is covered by one or more of the U.S. patents (and any foreign patent counterparts thereto) identified at www.cmspatents.com

ZH

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安装BLF标贴：

http://www.grandstream.com/our-products

Technical line drawing showing a device with internal components and an external view of a curved mirror (no text or symbols)

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Architectural line drawing showing interior layout and exterior view of a curved mirror (no text or symbols)

http://www.grandstream.com/our-products

Technical line drawing showing a device with internal components and an external view of a curved mirror (no text or symbols)

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http://www.grandstream.com/our-products

Technical line drawing showing a device layout and its corresponding view (no text or symbols present)

:http://www.grandstream.com/our-products

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A instalar a etiqueta de papel dos BLFs:

Configurar o GRP2604/GRP2604P utilizando o teclado:

Refer to online documents and FAQ for more detailed information:

http://www.grandstream.com/our-products