imagePROGRAF TC-21M - Printer CANON - Free user manual and instructions

USER MANUAL imagePROGRAF TC-21M CANON

Line drawing of a paper feeding machine with a plastic bag attached (no text or symbols)

ENGLISHInstallation Guide

ContentsConfirming the Installation Space....2Confirming the Accessories....6Removing the Packaging Material....8Preparing the Desktop Basket and Printer Stand....11Turning on the Printer....13Connecting to a PC or Smartphone....15Roll Paper Setting Procedure....16Displaying the Online Manual....16Trademarks....16▲Safety Precautions....17Handling Cautions....19

Read this manual before attempting to operate the printer. Keep this manual for future reference.

Confirming the Installation Space

ENGLISH

When installing the printer, it is recommended that you secure the following space around the printer.

The space required in front of the printer varies depending on how the basket is used.

When using the BU-06 desktop basket

Required space* (W x D x H)

46.0 inches (1,168 mm) × 56.2 inches (1,425 mm) × 57.7 inches (1,465 mm)

Required space** (W x D x H)

46.0 inches (1,168 mm) × 44.3 inches (1,125 mm) × 29.4 inches (745 mm)

3.9 inches (100 mm) 19.7 inches (500 mm) 3.9 inches (100 mm) 3.9 inches (100 mm) ** 19.7 inches (500 mm) 19.7 inches (500 mm)*

* When using the BU-06 desktop basket

** When not using the desktop basket

When using the SD-24 printer stand

Required space ^# (W x D x H)

46.0 inches (1,168 mm) × 55.2 inches (1,400 mm) × 54.1 inches (1,374 mm)

Required space** (W x D x H)

46.0 inches (1,168 mm) × 44.3 inches (1,125 mm) × 29.4 inches (745 mm)

3.9 inches (100 mm) ** 19.7 inches (500 mm) 19.7 inches (500 mm)* 19.7 inches (500 mm) 3.9 inches (100 mm) 3.9 inches (100 mm)

* When using the 5D-24 printer stand

** When not using the printer stand

Confirming the Accessories

Confirmation des accessoires

Illustration of a printer with four labeled parts: printer, three cylindrical containers, and a cable (no text or symbols present)

① Printer
② Ink bottles × 4
3 Power cord
4 Installation Guide (this document)

Confirming the Accessories

Confirmation des accessoires

Manuals Included with This Printer

Installation Guide (this document)

Describes how to setup the printer.

Online Manual

This manual describes advanced usage of the printer such as paper saving tips, how to print a poster and banner with the supplied software, and print quality adjusting method, in addition to the basic instructions for printing on roll paper or cut sheet. To view the Online Manual, refer to "Displaying the Online Manual" (P.16).

FR

Removing the Packaging Material

Remove and discard the packaging material and orange tape from the printer.

FR

Diagram showing printer operation with hand placement and paper folding steps

3

Diagram showing printer operation steps with labeled parts and directional arrows indicating assembly or inspection.

Removing the Packaging Material

graph TD
    A["Printer Setup"] --> B["Add Paper to printer"]
    B --> C["Transfer to printer to drawer"]
    C --> D["Recycle to drawer"]
    D --> E["Recycle to drawer with waste can be removed"]

Important When removing the packaging material, take care to avoid touching the linear scale (A) and carriage rail (B).

Removing the Packaging Material

Diagram of a printer with labeled parts showing paper folding and page loading operations

Caution Watch your fingers.

Line drawing of a mechanical device with a cylindrical container and attached bracket (no text or symbols)

EN

When using the desktop basket: Attach the basket by referring to the Desktop Basket Setup Guide (separate manual).

FR

Technical line drawing of a mechanical support frame with two vertical supports and a curved base (no text or symbols)

EN

When using the printer stand: Assemble the stand by referring to the Printer Stand Setup Guide (separate manual).

FR

Preparing the Desktop Basket and Printer Stand

Place the printer as shown.

FR

If you do not place the printer as shown, paper output may be affected resulting in printouts being damaged or streaks appearing in the images.

We recommend using the desktop basket or the printer stand.

Important

Diagram showing two steps of inserting a printer into a device, with labeled parts and arrows indicating insertion and connection.

Continue setup by following the instructions on the operation panel in the following order.

① Pouring Ink.
② Select connection method.

Turning on the Printer

When the home screen appears on the printer after finishing the procedure above, proceed to "Connecting to a PC or Smartphone" (P.15).

FR

Setting Wi-Fi from the Printer's Touch Screen

- Follow the instructions below to set up Wi-Fi manually from the Home screen.

Wi-Fi > Wi-Fi setup

- Follow the on-screen instructions to continue.

- When settings are complete, proceed to Connecting to a PC or Smartphone

FR

https://ij.start.canon/connect

EN

Open your web browser and access the Canon website.

FR

Enter the model name and click Go.

FR

Continue the operations by following the instructions on the screen.

FR

Roll Paper Setting Procedure

On the touch screen, proceed in the following order from the home screen.

Home screen > Paper information area > Roll paper area > Load roll paper

Load the roll paper according to the instructions on the screen.

You can check the procedure by selecting How to set.

Displaying the Online Manual

The Online Manual describes how to use the printer. It can be accessed from the Canon website as shown below.

1 Access the Canon website by either of the following methods.

Enter the URL

https://ij.start.canon

Select the model number of the printer you are using.

scan the QR code

2 Select Read Online Manual.

• Perform the remaining operations by following the instructions on the screen to display the Online Manual.

Trademarks

ENGLISH

QR code is a trademark of DENSO WAVE INCORPORATED in Japan and/or other countries. Wi-Fi, WPA, WPA2 and WPA3 are either registered trademarks or trademarks of Wi-Fi Alliance.

Safety Precautions

ENGLISH

Follow the items below to use the printer safely. Furthermore, do not perform any actions that are not described in the instruction manual (this document and the Online Manual) of the product. This may cause unexpected accidents such as fire or electrical shock.

Symbols

Warning

Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment are provided. These must be observed for safe operation.

Caution

Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment are provided. These must be observed for safe operation.

Warning

Product contains button/coin cell battery

Button/coin cell batteries are hazardous and must be kept out of reach of children at all times, whether new or used. These batteries can cause severe or fatal injuries in 2 hours or less if swallowed or placed inside any part of the body. If it is suspected a button/coin cell battery has been swallowed or placed inside any part of the body, seek medical attention immediately.

For people who are using a cardiac pacemaker

This product generates a low-level magnetic field. If you experience discomfort while working around this product, leave the area and consult a doctor.

Turn off the power immediately in the following circumstances.

If you continue to use the printer in the following cases, it may cause fires or electrical shock. Immediately press the power button to turn off the printer, disconnect the power plug from the outlet, and make a request for repairs.

any foreign matter (metal fragments, liquids, etc.) gets inside the printer
the printer emits smoke, abnormal odors, or abnormal noises
the power cord or any of the cables become hot, corroded, bent, frayed, or damaged

Follow the items below as there is a risk of fire and electrical shock.

• Do not set up the product in any location exposed to alcohol, thinner, or other flammable liquids.
  Do not disassemble or modify the product.
• Use the cables that are included with the printer. Do not use the cables included with the printer with other devices.
  Do not use outside of the designated power supply voltage and frequency.
  Insert the power plug securely and completely into the power outlet.
  Never handle the power plug with wet hands.
  Do not damage, modify, pull, bundle, join, or forcefully bend the power cord or any cables.
  Never place a heavy object on the power cord or any cables.
  Do not insert multiple power plugs into the same outlet.
  Do not connect multiple extension cords.
• there is lightning nearby, disconnect the power plug from the outlet and do not use the product.
  When cleaning, always disconnect the cables and power plug, and do not use highly flammable sprays or liquids such as alcohol or thinner.
  Once per month, disconnect the power plug and power cord from the outlet, and check that dust has not accumulated, and that there are no abnormalities such as heat generation, rust, bending, chafing, or cracking.

Safety Precautions

ENGLISH

Caution

Never insert your hand into the printer while it is printing.
Never touch the electrical contacts of the print head by hand immediately after printing.
The following symbol is displayed around the movable parts of the printer. Take care to avoid touching them with your hand or inserting your finger. Note that this symbol may not appear on your model.

Moving Parts

Keep body parts away from moving parts. Keep body parts out of the motion path.

About Ink Bottles

Always store consumables out of the reach of small children.
Do not drink ink.
If a child licks or ingests ink accidentally, wash out their mouth or make them drink 1 or 2 cups of water, and immediately seek medical attention. If ink accidentally gets in your eyes, immediately rinse with water, and immediately seek medical attention.
●ink gets on your skin, immediately clean it off with soap and water. If irritation persists, immediately seek medical attention.
When storing ink bottles, securely close the bottle cap of the ink bottle and store in an always upright state. If it falls over, there is a risk of the ink spilling.
Take great care to avoid ink spraying around when refilling the ink tanks with ink.
-ink becomes adhered to your clothes or anything you are carrying, you might not be able to wash it out.
- Do not leave in a location that gets hot, such as near a fire, near a heater, or in a vehicle. The container may deform, causing the ink to spill, or the ink quality may become degraded.

Do not expose ink bottles to impacts. The ink bottle may break or the bottle cap may come off, causing ink to spill.
Do not pour into a different container. This may cause accidental ingestion or misuse of the ink, or the ink quality may become degraded.
Do not use for any purpose other than refilling the ink in the printer specified by our company.
Do not dilute with water, mix with other inks, etc. This may damage the printer.

Moving the Printer

Have the following number of people carry the printer. The weight may cause pain such as back pain.

TC-21M (Approx. 73 lb (34 kg)) 2 people

Line drawing of two workers carrying a large cylindrical object (no text or symbols)

Safety Precautions

About the Printer Stand

If you are purchasing an optional printer stand, please observe the following caution.

When using a printer stand with the Canon TC-21M printer, follow the instruction manual to securely attach the printer to the stand. Furthermore, always use the following combinations.

For Canon Printer TC-21M, use Canon Printer Stand SD-24.

Using a different combination of printer and stand than shown above, using a printer stand not listed above, or not attaching the printer securely to the printer stand may be unstable and may result in injury.

Handling Cautions

ENGLISH

Power Supply

Do not disconnect the power plug while the power light is on. There is a risk of a malfunction occurring in the print head that makes it impossible to print cleanly. When removing the power plug after turning off the power, check that the power light is off.

Keep the area around the power outlet clear of items so that you can disconnect the power plugs immediately.

Always grip the plug to remove the power cord from the power outlet. Pulling on the power cord could damage the cord.

Ink

◆landling of malfunctions caused by using ink other than genuine Canon ink is not covered by the warranty.

The use of ink other than genuine Canon ink may cause degradation in printing quality or damage to the print head.

Note: For details on refilling the ink, refer to the Online Manual.

only a small amount of ink is refilled, the remaining level detection might not function correctly. Make sure the Ⓞ is off after refilling the ink and closing the cover. If the Ⓞ does not turn off even after refilling all of the ink from the bottle you have, get another bottle and refill using that.

Handling Cautions

ENGLISH

Cautions When Requesting Repairs, Leasing, Transferring Ownership, and Disposing of the Printer

• personal information is registered with the printer or security information such as passwords are set on the printer, that information may remain inside the printer.
• to prevent information leaks, perform the operations specified in the Online Manual before the printer is temporarily out of your hands such as for getting it repaired or leased, or before the printer is transferred to another owner or disposed of.

Other

• Do not tilt the printer, place the printer on its sides, or turn it upside down. There is a risk of the ink spilling.
  When transporting the printer, always perform the steps in "Preparing to Transfer the Printer" in order to protect the internal structure.
  Refer to the Online Manual for "Preparing to Transfer the Printer".
  Never throw the print head or ink bottles in a fire.
• Do not remove the print head more than necessary.
  Although this is not a safety issue, cases have occasionally been reported of the print head becoming damaged and emitting heat and smoke.

Technical line drawing of a mechanical component with a no-smoking symbol overlay (no text or labels)

If you modify or disassemble the print head or ink bottles such as by drilling holes in them, it may cause ink spills and damage to the printer. It is recommended that you do not modify or disassemble these parts.
When using the printer for the first time, ink is used to fill the print head nozzles with ink and get the printer ready for printing. As a result, the number of pages that can be printed with the included ink bottles is less than the second or subsequent refills.
To maintain optimal print quality, it is recommended to fill the ink tanks until the ink level on the printer's screen shows full about once a year.

you do not print for a long period of time, the print head may dry out and become clogged. It is recommended that you print at least once per month.

The consumed ink is absorbed by the "ink absorber" inside the maintenance cartridge. When the ink absorber becomes full, an error message is displayed and it needs to be replaced.
Ink may also be used to ensure clean printing. This product has a function for automatically cleaning the nozzles that spray the ink to prevent clogging. Since ink is sprayed out from the nozzles during cleaning, a small amount of ink is used.
To safely use the printer
The printer cannot be directly connected to the communication lines (including public wireless LAN) of electronic telecommunication providers (mobile telecommunication providers, fixed telecommunication providers, or Internet providers). When connecting the printer to the Internet, always connect via a router or other equipment.
The rating plate is located on the bottom or back of the product.

Handling Cautions

ENGLISH

- firmly grasp the carrying grips (A) on each side of the base of the printer. Holding the printer at other positions is dangerous, causing injury and damage if the printer is dropped.

Diagram showing a printer with labeled parts A, including front and side views of the device.

Other

Do not put the printer down or carry the printer with only the center of the printer supported. This may cause damage to the printer.

Illustration of a worker pushing a portable printer with a no-smoking symbol (no text or labels)

When setting the printer down temporarily, make sure to put the printer on a flat, stable surface.

Line drawing of a printer placed on a table with four legs (no text or symbols)

Handling Cautions

ENGLISH

Repairing this product

When packing/transporting this product, take care of the following points. For details, refer to the Online Manual.

Check that the tank cap is closed.

Diagram of a car interior showing a seatbelt switch and its insertion into the seat (no text or labels)

Check that the ink valve lever is closed.

Diagram of a printer with an open lid and internal component, showing a close-up view of the component (no text or symbols present)

Check that the roll holder and roll holder support are removed.

Diagram showing a printer with mechanical components being inserted into a container, with an inset close-up highlighting the component (no text or symbols present)

Place the printer in a plastic bag and seal it.

Diagram showing a device being replaced by a battery pack, with no visible text or symbols.

Seal using bands or tape.

Attach the "right side up with care" and "delicate equipment" labels with the bottom of the printer facing down.

Handling Cautions

ENGLISH

Cautions when scanning documents

Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner to malfunction or the platen glass to break.

• Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass.
• Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original.

Line drawing of two workers carrying a large cylindrical object (no text or symbols)

Technical line drawing of a mechanical component with a no-smoking symbol overlay (no text or labels)

Diagram showing a printer with labeled parts A, including front and side views of the device.

Autre

Illustration of a worker pushing a portable printer with a no-smoking symbol (no text or labels)

Line drawing of a printer placed on a four-legged table (no text or symbols)

Précautions de manipulation

FRANÇAIS

Diagram of a car interior showing a seatbelt switch and its insertion into the seat (no text or labels)

Diagram of a printer with an open lid and internal component, showing a close-up view of the component (no text or symbols present)

Diagram showing a printer's internal structure being inserted into a paper airplane, with arrows indicating the process (no text or symbols present)

Diagram showing two views of a battery pack before and after assembly, with no visible text or symbols.

Line drawing of two workers carrying a large cylindrical object (no text or symbols)

Technical line drawing of a mechanical component with a no-smoking symbol overlay (no text or labels)

Diagram showing a printer with labeled parts A, including front and side views of the device.

Otros

Illustration of a worker pushing a cart with a no-smoking symbol (no text or labels)

Line drawing of a printer placed on a table with four legs (no text or symbols)

Diagram of a car interior showing a seatbelt switch and its insertion into the backrest area (no text or labels)

Diagram of a printer with an open lid and internal component, showing a close-up view of the component (no text or symbols present)

Diagram showing a printer's internal structure and assembly process, with arrows indicating parts of the printer (no text or symbols present)

Diagram showing a device being processed into a housing (no text or symbols present)

Selle utilizando bandas o cinta.

Sobre as garrafas de tinta

Line drawing of two workers carrying a large cylindrical object (no text or symbols)

Technical diagram showing a vehicle interior with a no-smoking symbol overlay

Diagram showing a printer with labeled parts A, including front and side views of the device.

Outro

Illustration of a worker pushing a portable printer with a no-smoking symbol (no text or labels)

Line drawing of a printer placed on a table with four legs (no text or symbols)

Diagram of a car interior showing a seatbelt switch and its insertion into the seat (no text or labels)

Diagram of a printer with an open lid and internal component, showing a close-up view of the component (no text or symbols present)

Diagram showing a printer's internal structure and assembly process, with arrows indicating parts of the printer (no text or symbols present)

Diagram showing a device being processed into a housing, with no visible text or symbols.

© CANON INC. 2024XXXXXXXXX

PRINTED IN XXXXXXXX

IMPRIMÉ XX XXXXXXXXX