Conga 2299 Ultra Home Genesis - Robot vacuum CECOTEC - Free user manual and instructions

USER MANUAL Conga 2299 Ultra Home Genesis CECOTEC

Two black robotic vacuum cleaner units, one with a visible 'DONG' logo and the other with a circular base (no text or symbols on device)

cecòtec

Safety instructions 8

1. Parts and components 49

2. Before use 50

3. Installation 50

4. Operation 51

5. Cleaning and maintenance 53

6. Troubleshooting 56

7. Technical specifications 58

8. Disposal of old electrical and electronic appliances 58

9. Technical support and warranty 59

10. Copyright 59

11. Declaration of conformity 59

SOMMAIRE

Read these instructions thoroughly before using the product. Keep this instruction manual for future reference or new users.

• All safety instructions must be closely followed when using the appliance.
• This appliance is designed for domestic use only and is not intended for bars, restaurants, farmhouses, hotels, motels, and offices.
• Inspect the cord and housing of the self-emptying base regularly for visible damage. Do not use the appliance if the cord, socket, or structure are damaged, do not work properly, or have fallen, and contact the official Cecotec Technical Support Service immediately.
• If the power cord is damaged, it must be replaced with a special cord or set to be supplied by the official Cecotec Technical Support Service.
• The appliance must be powered at a low safety voltage as stated on the product marking.
• This appliance can be used by children aged 8 years old and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Children must not play with the appliance. Cleaning and user maintenance should not be carried out by unsupervised children.
• Do not use the appliance with non-rechargeable batteries.
• Unplug the appliance from the mains before removing the battery.
• Unplug the power cord of the self-emptying base before cleaning or maintenance.

- Before turning the appliance on, make sure to remove objects and cords that may get in the way and affect proper operation of the appliance.

- This icon means: do not use the power cord if the plug is damaged.

- CAUTION: hazards may occur if the appliance runs over the power cord.

- WARNING: the appliance has rotating parts which may pose a risk of entrapment. Exercise extreme caution.

- Supervise children to prevent them from playing with the appliance. Close supervision is necessary when the appliance is being used by or near children.

- This product must be used in accordance with the directions in this instruction manual. Cecotec cannot be held liable or responsible for any damages or injuries caused by improper use.

- Make sure that the mains voltage matches the voltage stated on the product marking and that the wall outlet is grounded.

- This product can only be disassembled by qualified personnel.

- Do not touch the cord, the socket, or the self-emptying base with wet hands.

- Keep the robot vacuum cleaner away from clothing, curtains, and any other similar materials.

- Do not expose the robot to direct sunlight, open fire, or wet environments.

- Do not sit or place heavy or sharp objects on top of the appliance.

- Always place the appliance on a flat and stable surface. Avoid placing it in unstable places where there is risk of falling, such as tables or chairs.

- Turn off the robot vacuum cleaner if it's not going to be used for an extended period of time.

• Before turning the robot vacuum cleaner on, check that all connections, both on the robot and on the self-emptying base, are in good condition.
• Avoid operating the product under extremely high or low temperatures.
• Use only the self-emptying base supplied with the appliance.
• Do not use accessories that are not compatible and/or not approved by Cecotec.
• Disconnect the appliance from the power socket before removing the battery or carrying out any maintenance tasks.
• Remove the battery from the product interior before disposing of the robot vacuum cleaner.
• The self-emptying base must not be plugged to the mains socket when cleaning or maintenance tasks are to be carried out.

Battery instructions

• This appliance includes a Li-ion battery. Do not incinerate or expose it to high temperatures, as it may explode.
• Batteries may leak under extreme conditions. Do not touch any liquid that leaks from the battery. If the liquid gets into contact with skin, wash immediately with soap and water. If the liquid gets into the eyes, wash them immediately with clean water for a minimum of 10 minutes and seek medical attention. Wear gloves to handle the battery and dispose of it immediately in accordance with local regulations.
• Avoid contact between the battery and small metallic objects such as paper clips, coins, keys, nails, or screws.
• Before a new battery is used or the battery is used for the first time after long-term storage, fully charge the battery.

• After long periods of storage, it may be necessary to charge and discharge the battery several times to obtain maximum performance.

• Keep batteries out of the reach of children when there is a risk of ingestion.

• Battery ingestion can cause burns, soft tissue perforation, and death. It can cause severe burns within two hours of the ingestion.
• In case of battery ingestion, please seek medical help immediately.
• Keep the original instruction manual for future reference.
• Use the battery only for its intended purpose.

INSTRUCTIONS DE SÉCURITÉ

The graphics in this manual are schematic representations and may not exactly match the product.

Fig. 1.1

1. Back Home
2. Start/Pause button
3. Wi-Fi signal
4. Reset button

Light indicator

• Flashing blue light: Back Home/charging
• Steady blue light: charged
• Red light: fault

Fig. 1.2

1. Back Home
2. Start/Pause button
3. Wi-Fi signal
4. Anti-collision sensor
5. Top cover
6. Mixed-tank release button
7. Free-detection sensor
8. Side brushes
9. Drive wheels
10. Mixed tank
11. Omnidirectional wheel
12. Battery
13. Main brush

Self-emptying base. Fig. 1.3:

1. Power socket
2. Cord storage compartment
3. Suction mouth
4. Charging terminals
5. Light indicator
6. Self-emptying base lid
7. Dirt-disposal bag with 3-l capacity

ENGLISH

2. BEFORE USE

- This robot vacuum cleaner includes a package designed to protect it during transport. Take the robot vacuum cleaner out of the box. Keep the original box and other elements in a safe place, as this will help you prevent product damage when transporting it in the future. In case the original packaging is disposed of, make sure all packaging materials are recycled accordingly.

- Make sure all parts and components are included and in good conditions. If there is any piece missing or in bad conditions, contact the official Cecotec Technical Support Service immediately.

Box contents. Fig. 1.4:

1. Robot vacuum cleaner
2. Self-emptying base
3. 2 side brushes
4. Mop and mop support
5. Connection cord
6. Self-cleaning brush
7. Dirt-disposal bag
8. Mixed tank
9. Multifunctional brush
10. Instruction manual

Warnings

• Remove all objects around the robot vacuum cleaner such as clothing, papers, cables, curtains, or other fragile objects which may block or slow down the operation of the robot vacuum cleaner. Fig. 2
• If the room to be cleaned is near a balcony or stairs, a physical barrier must be placed to prevent product damage and ensure safe operation. Fig. 3
• Direct exposure to sunlight or great light contrasts may affect the correct operation of the sensors. If this happens, the robot vacuum cleaner will cease operation. Move it to a new location for it to start running again.

3. INSTALLATION

1. Place the self-emptying base against a wall and leave a minimum free space of 1.5 metres to the front and 0.5 metre to each side. Fig. 4.
2. Plug the self-emptying base to a power socket. Wind and store the remaining cord in the bottom part of the self-emptying base to avoid accidents.
3. Install both side brushes in their corresponding slots, located on the bottom part of the

robot vacuum cleaner. Press until it clicks to make sure they are properly fixed. Fig. 5

1. Connect the robot vacuum cleaner to the self-emptying base and make sure the charging terminals on the robot match those of the base. Once the robot vacuum cleaner is properly placed, it will beep once, and the light indicator will come on. If the light is flashing, it means the battery is not completely charged. To ensure the maximum cleaning time, wait until the light turns steady, as this will indicate the battery is fully charged and the robot vacuum cleaner is ready to clean. Fig. 6.

Information on the self-emptying base

- The self-emptying base includes a loading and emptying function and a new dirt-disposal bag. After cleaning, the robot will automatically return to the self-emptying base to recharge. The self-emptying base will empty the dirt tank based on the emptying scheduled selected on the app.

- If the robot vacuum cleaner is charging in the self-emptying base, you can force the robot to self-empty by pressing the Back Home button—the self-emptying base will empty the dirt tank.

4. OPERATION

Starting the cleaning

• Hold down the Start/Pause button on the robot vacuum cleaner to turn it on.
• Press the Start/Pause button on the robot vacuum cleaner or on the app to start cleaning.

Note

• If the robot vacuum cleaner runs out of battery while cleaning, it will automatically return to the self-emptying base. Once the battery is fully charged, the robot can start a new cleaning cycle.
• The robot vacuum cleaner will not be able to return to the self-emptying base if it can't easily access it. If this happens, manually place it in the self-emptying base.

Pausing the cleaning

• Press the Start/Pause button on the robot vacuum cleaner or on the app to pause the cleaning process.
• Press the Start/Pause button on the robot vacuum cleaner or on the app to resume the cleaning process.

Back to the self-emptying base

Press the Back Home button on the robot vacuum cleaner or select the option from the app (house icon) to send the robot vacuum cleaner to the self-emptying base. The robot vacuum cleaner will stop vacuuming until it reaches the base.

ENGLISH

Turning off

Hold down the Start/Pause button on the robot vacuum cleaner to turn it off.

Warning

If you are not going to use the robot vacuum cleaner for an extended period of time, it is advisable to leave it switched off until new use.

Cleaning modes

The robot vacuum cleaner includes different modes and functions that can be toggled from the app.

Automatic mode

• Press the Start/Pause button or select the auto cleaning mode on the app, then the robot vacuum cleaner will start the automatic cleaning.
• The robot vacuum cleaner will clean the whole surface, edges, around objects such as tables, chairs etc., until the battery is low, after which it will return to the self-emptying base.

Random mode

• The robot vacuum cleaner will clean randomly until the battery percentage is low and it will return to the self-emptying base.
• To activate this mode, press the random cleaning button on the app.

Scrubbing mode. Fig. 7.

• Fill the water tank.
• Attach the mop to the bracket and the latter to the mixed tank.
• Place the mixed tank on the robot vacuum cleaner and select the scrubbing level on the app. There are three scrubbing levels: Low, Medium, High.
• Once you have selected the desired scrubbing level on the app, the robot vacuum cleaner will start the All in One function to vacuum, scrub, and sweep simultaneously thanks to its mixed tank.

Note

• If you wish to mop, do not fill the water tank.
• When the robot vacuum cleaner has the mixed tank with water in it, it will rotate on its own to dampen the mop as it leaves the base.
• To ensure a perfect scrubbing from the start, it is suggested to dampen the mop evenly with water before fixing it to the mixed tank. It is also recommended to wash the mop after every use.
• It is recommended to be present when the robot vacuum cleaner is scrubbing.
• When the robot vacuum cleaner returns to the self-emptying base, the mop must be removed. Do not leave the robot vacuum cleaner charging with the mop assembled.

Spiral mode

When you select this mode, the robot vacuum cleaner will intensively clean a specific spot at maximum power. It will start cleaning at a specific spot and will move outwards in a spiral motion (1 metre). Then, it will return to the starting spot in an inwards spiral motion again.

- Before using this mode, place it in the spot you wish to clean.

- When it finishes and returns to the starting point, the robot vacuum cleaner will stop at the same point where it started cleaning.

- To activate this mode, press the spiral cleaning button on the app.

Edge mode

- When this mode is selected, the robot vacuum cleaner will clean along walls and around furniture (e.g., table or chair legs).

- Press the edge cleaning button on the app.

Back Home mode

Press the Back Home button on the robot vacuum cleaner or select the option from the app (house icon) to send the robot vacuum cleaner to the self-emptying base. The robot vacuum cleaner will stop vacuuming until it reaches the base.

Manual mode

Select the manual cleaning mode on the app to steer your robot vacuum cleaner manually.

Power level function

Select the power level on the app to control the robot vacuum cleaner's suction power during cleaning. There are 3 power levels: Eco, Normal, and Turbo.

Cleaning scheduling

To make cleaning easier, the robot vacuum cleaner has a function that allows it to be programmed daily from the app. According to the setting, the robot vacuum cleaner will automatically start cleaning in the selected days at the desired time.

5. CLEANING AND MAINTENANCE

High-efficiency filter. Fig. 8.

- The high-efficiency filter is designed with fibres that help trap dust particles, dust mites, pollen... It is very important to periodically clean the filter, to avoid these particles from building up in the filter, causing efficiency loss. It is convenient to carry out this maintenance once a week.

- It is recommended to replace the high-efficiency filter with a new one without exceeding 160 cleaning hours.

ENGLISH

Recommendation

You can remove dirt from the high-efficiency filter with a small brush or gently shake the filter on a hard surface to remove the dust. The high-efficiency filter cannot be washed.

Mesh primary filter and sponge filter. Fig. 8.

The filtering system is featured with a primary mesh filter and a sponge filter, located next to the high-efficiency filter. It is suggested to replace them either after a maximum of 160 hours of use or when they are worn out due to operation.

Recommendation

Dirt can be removed with a small brush or by shaking carefully against a hard surface for dust to fall off. You can also use warm water without detergents to obtain better results. Always make sure they are completely dry before installing them again; otherwise, moisture can reach the robot vacuum cleaner's motor and damage it.

Cleaning the fall-detection sensors

Use a clean, dry and soft cloth to wipe off any dust from the fall-detection sensors located on the robot vacuum cleaner's lower part.

Warning

Do not apply cleaning products directly on the sensors.

Cleaning the main brush. Fig. 9.

The main brush rotates at high speed and helps pulling the dirt into the suction mouth. This brush is in contact with the floor, and therefore with dirt, so it can be worn out over time, negatively affecting cleaning efficiency. For this reason, it is suggested to replace the main brush after a maximum of 320 hours or less.

1. Slightly press the main brush frame's tabs in order to open the main brush storage gap and to remove it.
2. Remove hair, lint, and other dirt trapped in the brush and around the shafts with the help of the self-cleaning brush.
3. Clear and clean the robot vacuum cleaner's suction channel.
4. Reinstall the main brush and its frame.

Recommendation

It is recommended to clean the main brush once a week with the help of the self-cleaning brush.

Side brushes. Fig. 10.

Side brushes are designed with multiple bristles and are used to push dirt towards the suction mouth and to thoroughly clean edges and corners. These brushes can wear out over time,

negatively affecting cleaning efficiency. For this reason, it is suggested to replace each side brush after a maximum of 220 hours or less.

Recommendation

It is recommended to clean the side brushes once a week with the help of the self-cleaning brush.

Sensors

- The robot vacuum cleaner has different types of sensors, for example, proximity sensors that allow the robot to move around while detecting obstacles or fall-detection sensors that help the robot detect slopes or possible gaps/unevenness such as staircases. These sensors are always in contact with dust particles, and therefore can deteriorate over time, causing possible navigation errors.

- It is suggested to clean all the robot sensors with a dry and soft cloth after a maximum of 35 hours of operation or less.

Charging and replacing the battery

- To extend battery life, leave the robot vacuum cleaner charging on the self-emptying base whenever not in use.

- Remove the battery and store it in a safe, dry place if the device will not be used for a long period of time.

To replace the battery, follow the instructions below. Fig. 11:

1. Unscrew the screws on the battery compartment, remove the battery cover, and the battery itself.

2. Insert the new battery with the battery label facing up.

3. Put the battery and the battery cover in back in place and properly fix the screws back again.

Self-emptying base

- The light indicator on the base will turn red when the bag is not installed or when the base detects abnormal behaviour.

- When the robot is charging, the light will stay green.

Opening

- Open the lid.

- Pull on the handle to remove the dirt-disposal bag.

- Put in a new one.

- Close the lid again.

ENGLISH

Cleaning the dirt duct

If the light indicator is red when the dirt-disposal bag is not full, unplug and rotate the unit to check if there is a blockage in the transparent cover. If so, remove the screws with a screwdriver, open the transparent cover, and remove what's causing the blockage. Then, re-screw the cover.

Maintenance

Cleaning of the infrared lens and the charge indicator. Fig. 12.

Use a clean, dry, soft cloth to wipe dust from the infrared lens and charge indicator. It is recommended to clean them once a month.

Cleaning the fan support Fig. 13.

Check the fan filter holder for lint and dirt remains. If so, remove them with a clean, dry cloth. It is recommended to clean it once a month.

6. TROUBLESHOOTING

Beeps while the light is red:

Beeps Error Solution
1 Driving-wheel fault		Check if the driving wheel is blocked.
2 Robot's side brush error		Check if the side brushes are blocked and clean them.
3 Fan error Clean the dust or objects that may be blocking the air inlet channel.
4 Main-brush fault Check if the main brush is blocked or tangled and clean it.

Other possible scenarios:

Problem Solution
The robot vacuum cleaner does not activate.	Make sure the battery is fully charged.If the problem persists, reset the robot vacuum cleaner by pressing the RESET button.

The robot vacuum cleaner suddenly stops working.	Check if the robot vacuum cleaner is trapped or stuck with any obstacle.Check the battery level.If the problem persists, turn the robot off and then on again. If the issue persists, press the RESET button.
The programming function does not work.	Check if the robot battery is too low to turn on.
Suction power level is very low.	Check if there are obstructions blocking the air inlet.Empty the tank.Clean the filters with a vacuum cleaner or a self-cleaning brush.Check if the filters are wet.Dry the filters in a natural way before using them. Make sure they are completely dry, if there are any moisture remains, they could reach the motor and damage the robot.
The robot vacuum cleaner does not charge.	Check if the charging base indicators are on. Otherwise, contact the official Technical Support Service of Cecotec.Clean the charging terminals with a clean, dry cloth.Check if the robot beeps when it gets to the charging base. Contact the official Technical Support Service of Cecotec.
The robot does not return to the self-emptying base.	Remove the objects 1 metre on the left and right, and 2 metres in front of the charging base.The robot will return to the charging base faster when it is near it.When it is far, it will take more time to identify it. Clean the charging terminals.
The main brush does not spin.	Clean the main brush.Check if the main brush is installed correctly.
The robot movements or route are unusual.	Carefully clean the sensors with a clean, dry cloth.Restart the robot vacuum cleaner. To do this, switch the robot off and on or do a RESET.

Self-emptying base

Problem Solution
Dirt-disposal bag missing, or fan does not start.	Check if the dirt-disposal bag is missing-if so, replace the bag.Check that the dirt-disposal bag is installed correctly.Frequent emptying may cause overheating or fan failure. Wait a couple minutes before starting a new emptying.
Dirt-disposal bag full or blocked.	Replace the bag with a new one.Make sure that the cover of the unit is properly closed and sealed.Remove dirt from the suction inlet at the bottom of the robot and on the self-emptying base.Switch off the self-emptying base. Rotate the unit to check if there is a blockage in the transparent cover at the bottom. If so, remove the screws with a screwdriver, remove what's causing the blockage, and screw the cover back on.

7. TECHNICAL SPECIFICATIONS

Product: Conga 2299 Ultra Home Genesis

Product reference: 08100

Input: 19V DC 0.6 A

Power: 28W

Battery: 14.4 V DC Li-ion 2600mAh

Frequency bands: 2.4 GHz

Maximum Transmission Power: 17.5 dBm

Product: Self-emptying base

Input: 100-240 V AC 50/60 Hz

Output: 19V DC 0.6 A

Technical specifications may change without prior notification to improve product quality. Made in China | Designed in Spain

8. DISPOSAL OF OLD ELECTRICAL AND ELECTRONIC APPLIANCES

This symbol indicates that, according to the applicable regulations, the product and/or batteries must be disposed of separately from household waste. When this product reaches the end of its shelf life, you should dispose of the batteries/accumulators and take them to a collection point designated by the local authorities.

Consumers must contact their local authorities or retailer for information concerning the correct disposal of old electrical and electronic appliances and/or their batteries.

Compliance with the above guidelines will help protecting the environment.

9. TECHNICAL SUPPORT AND WARRANTY

Cecotec shall be liable to the end user or consumer for any lack of conformity that exists at the time of delivery of the product under the terms, conditions, and deadlines established by the applicable regulations.

It is recommended that repairs be carried out by qualified personnel.

If at any moment you detect any problem with your product or have any doubt, do not hesitate to contact Cecotec official Technical Support Service at [phone].

10. COPYRIGHT

The intellectual property rights over the texts in this manual belong to CECOTEC INNOVACIONES, S.L. All rights reserved. The contents of this publication may not, in whole or in part, be reproduced, stored in a retrieval system, transmitted, or distributed by any means (electronic, mechanical, photocopying, recording or similar) without the prior authorization of CECOTEC INNOVACIONES, S.L.

11. DECLARATION OF CONFORMITY

CE Cecotec Innovaciones hereby declares this robot vacuum cleaner, model 08100 Conga 2299 Ultra Home Genesis, complies with the Directive 2014/53/EU on radio equipment.

The full text of the EU Declaration of Conformity can be found on the following website: www.cecotec.es

1. PIÈCES ET COMPOSANTS

6. PROBLEEMOPLOSSING

Diagram of a circular device with labeled components and a power button icon, showing internal wiring and directional arrows.

Fig./Img./Abb./Rys./Obr.1

1 2 3 4 5 6 7 8 9 10 11 12 13

Fig./Img./Abb./Rys./Obr. 1.2

Exploded view diagram of a device with numbered parts for identification

Line drawing of a minimalist living room layout with furniture and plants (no text or symbols)

Line drawing of a minimalist living room interior with sofa, coffee table, and desk (no text or symbols)

Fig./Img./Abb./Rys./Obr.2

Line drawing of a balcony railing and circular object on a floor (no text or symbols)

Architectural diagram of a corner balcony with railing and circular base (no text or symbols)

Fig./Img./Abb./Rys./Obr. 3

0.5m 1.5m 0.5m

Diagram showing a mechanical assembly with two views of a device, one with a hand and the other with three blades (no text or symbols present)

Fig./Img./Abb./Rys./Obr. 4 Fig./Img./Abb./Rys./Obr. 5

Line drawing of a vacuum cleaner with lid and wheels (no text or symbols)

Fig./Img./Abb./Rys./Obr. 6

Technical line drawings of three different electronic devices with internal components and directional arrows indicating assembly or operation (no text or symbols present)

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Technical line drawings of three mechanical components: a fan assembly, a circular housing with internal components, and a cylindrical device with a hand tool (no text or symbols present)

Fig./Img./Abb./Rys./Obr. 8 Fig./Img./Abb./Rys./Obr. 9

Diagram illustrating the working principle of a wind turbine, showing hand positioning, internal components, and assembly with directional arrows.

Fig./Img./Abb./Rys./Obr. 10 Fig./Img./Abb./Rys./Obr. 11

Line drawing of a hand inserting a device into a device (no text or symbols)

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Technical line drawing of a portable air conditioner unit (no text or symbols)

Fig./Img./Abb./Rys./Obr.13

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