Unilift KP 150 - Pump Grundfos - Free user manual and instructions

USER MANUAL Unilift KP 150 Grundfos

Annexe AA.2. GRUNDFOS WARRANTY - AUSTRALIA AND NEW ZEALAND Free from manufacturing defects

1. The relevant Grundfos entity, as specified below, warrants that from the date of purchase and for the

period related to the specific product purchased (Warranty Period) the products purchased (Equipment) by you (the Customer) in the relevant country will, with normal use, be free from manufacturing defects and material defects (Warranty), subject to the terms set out herein. FOR EQUIPMENT PURCHASED IN AUSTRALIA: : This Warranty is provided by Grundfos Pumps Pty Ltd (ACN 007920765) of 515 South Road Regency Park SA 5010 PH: [phone] Email: contact- [e-mail] (Grundfos Australia) FOR EQUIPMENT PURCHASED IN NEW ZEALAND: This Warranty is provided by Grundfos Pumps NZ Limited (Company number 108507) of 17 Beatrice Tinsley Crescent, Albany, North Shore City, 0632 PH: [phone] Email: [e-mail] (Grundfos NZ). (In this Warranty references to "Grundfos" shall mean either Grundfos Australia or Grundfos NZ, as applicable)

2. The relevant Warranty Period varies between different items of Equipment and can be confirmed by

your Equipment supplier or by contacting the relevant Grundfos entity at the above address. Non Transferable

3. This Warranty is non- transferable and only applies to the first person to purchase and to use or install

the Equipment. Conditions

4. The Customer must provide the original proof or purchase for the Equipment.

5. This Warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty

manufacture, parts or workmanship and where such defect appears during the Warranty Period.

6. The Warranty does not apply in the following circumstances:

a. where the damage arises due to normal wear and tear; b. where the Equipment was not installed in accordance with Grundfos' installation and operating instructions for the Equipment; c. where the Customer failed to specify a site condition or specification at the time of ordering the Equipment, which subsequently affects the operation of the Equipment; d. where damage results because the Equipment is installed to operate at a duty point other than what has been specified at the time of ordering; e. the Equipment has been stored by the Customer prior to installation and operation and such period of storage is not in accordance with the requirements set out in the Equipment's operation and installation manual; f. where the Customer attempts to repair the Equipment; g. where damage is caused by abuse, mishandling or failure to follow operating instructions; h. where the servicing or modification of the Equipment was conducted by someone other than by Grundfos or its authorised service agent; or

i. where damage occurs during shipping or other transit.

7 This Warranty does not cover: a. repair of Equipment polluted by poisonous media or other liquids injurious to the environment; b. the cost of disassembly, assembly and installation; or c. the Equipment where protection devices have been installed but have not been used or monitored.

Annexe AExcluded products

8. This Warranty does not apply to Equipment that Grundfos imports that is not manufactured by Grundfos

(or one of its related companies). However: a. FOR EQUIPMENT PURCHASED IN AUSTRALIA: The Customer is entitled to the benefit of the warranty provided by the overseas manufacturer of that Equipment (if any), and any rights the Customer may have under the Australian Consumer Law (ACL). b. FOR EQUIPMENT PURCHASED IN NEW ZEALAND: The Customer is entitled to the benefit of the warranty provided by the overseas manufacturer of that Equipment (if any), and any rights the Customer may have under the Consumer Guarantees Act 1993 (CGA) that have not otherwise been lawfully excluded. Warranty is additional to statutory consumer rights

9. This Warranty is in addition to and does not exclude, restrict or modify in any way any non-excludable

statutory rights the Customer may have, including any rights the Customer may have under the ACL or the CGA (as applicable).

10. FOR EQUIPMENT PURCHASED IN AUSTRALIA: Grundfos Australia provides the following advice to

all Customers who are consumers as defined by the ACL and to whom the ACL applies, as required by the ACL: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

11. FOR EQUIPMENT PURCHASED IN NEW ZEALAND: Grundfos NZ provides the following advice to all

Customers who are consumers as defined by the CGA and to whom the CGA applies: Unless the provisions of the CGA have been lawfully excluded, the guarantees and the remedies for failure to comply with those guarantees as set out in the CGA shall apply. Such remedies include the repair or replacement of the Equipment or, where the failure is of a substantial character, the rejection of the Equipment or compensation for the reduction in value of the Equipment. In addition to these remedies, you are also entitled to compensation for reasonably foreseeable loss or damage resulting from the failure. How to claim

12. Instructions for making a Warranty claim:

a. The Customer must inform Grundfos as soon as any Warranty claim arises. The Customer must contact Grundfos:

i. in writing, by notice sent to:

FOR EQUIPMENT PURCHASED IN AUSTRALIA: Grundfos Pumps Pty Ltd 515 South Road, Regency Park, South Australia, 5010; FOR EQUIPMENT PURCHASED IN NEW ZEALAND: Grundfos Pumps New Zealand Ltd 17 Beatrice Tinsley Crescent, Albany, North Shore City, 0632; or

ii. by returning the item to the place of purchase and requesting them to complete the required

documentation (a Goods Return Advise or a Field Warranty Claim Form) and send it to Grundfos. b. The Customer must provide Grundfos with a description of the problem encountered with the Equipment, the Equipment model number, serial number, and date of purchase. Most importantly, the Customer must provide Grundfos the original proof of purchase. The Customer will bear the cost of notifying Grundfos of the Warranty claim.

13. If Grundfos is informed of any claim within the Warranty Period and that claim is within the terms of this

Warranty, Grundfos will make arrangements for the service, repair or replacement of the Equipment, at the sole discretion and cost of Grundfos. The Customer will bear the cost of freight and insurance to transport any products to Grundfos, or to the place of purchase (as applicable). Grundfos will bear the cost of freight for the return and dispatch of the repaired or replaced Equipment if the claim is accepted under this Warranty.

14. If a Warranty claim is not accepted, Grundfos will inform the Customer in writing that the Warranty claim

was not accepted and the reasons for non-acceptance. The Customer will bear the cost of any freight for the return and dispatch of the Equipment, and the cost of any repairs undertaken by Grundfos if requested by the Customer to do so. Warranty Periods Unless otherwise stated below, all Grundfos product comes as standard with a 2 Year Warranty. 1 Year Warranty

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