MD 16905 - Grass trimmer MEDION - Free user manual and instructions
Find the device manual for free MD 16905 MEDION in PDF.
| Product Type | Electric Grass Trimmer with Line |
| Brand | Medion |
| Model | MD 16905 |
| Rated Voltage | 230-240 V ~ 50 Hz |
| Rated Power | 450 W |
| Protection Class | II |
| Idle Speed | 11 000 min⁻¹ |
| Cutting Diameter | 250 mm |
| Cutting Line Diameter | 1.5 mm |
| Line Length per Spool | 2 x 4 m |
| Weight | Approx. 2.4 kg |
| Sound Power Level (LWA) | 95 dB(A) (K=2.02 dB) |
| Sound Pressure Level (LPA) | 82.2 dB(A) (K=3 dB) |
| Vibration on Handle | 4.90 m/s² (K=1.5 m/s²) |
| Adjustable Length (Telescopic Shaft) | Yes |
| Swiveling Cutting Head (180°) | Yes, for edging |
| Protective Guard | Yes, with integrated line cutter |
| Adjustable Front Handle | Yes |
| Power Supply Type | Mains (with recommended extension cord) |
| Commercial Warranty | 24 months |
| Storage Temperature | Dry and clean, frost-free |
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USER MANUAL MD 16905 MEDION
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Exterior view of a handheld metal detector with black handle and power cord (no text or symbols visible)Rasentrimmer Coupe-bordures Grastrimmer Grass Trimmer
MEDION® MD 16905
Inhaltsverzeichnis
DE
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Traffic warning sign indicating a hazard symbol and a pictogram of a person crossing a barrierWARNUNG!
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Labeled diagram of a metal detector with numbered parts for identificationtext_image
Diagram illustrating a circular process with directional arrows and warning symbols, surrounded by grass and a gear mechanism.7.2. Trimmen
WARNUNG!
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Line drawing of a hand using a tool to adjust or install a component, with grass nearby (no text or symbols)natural_image
Symbol of a trash bin crossed with a diagonal line, no text or numbers presentOriginal EC-Declaration of Conformity
Machinery Directive 2006/42/EC
⊗ RoHS Richtlinie
2011/65/EU
RoHS Directive 2011/65/EU
The article do comply with the standards as below :
EN 55014-1: 2006+A1:2009+A2:20011
EN 55014-2: 1997+A1:2001+A2:2008
EN 61000-3-2: 2006+A1:2009+A2:2009
EN 61000-3-3:2008
EN 60335-1:2012+A11:2014
EN 50636-2-91:2014
EN 62233: 2008
EN 50581: 2012
Fulfils the requirements laid out in Annex VI in Directive 2000/14/EC and the Directive 2005/88/EC.
Notified Body :TÜV SÜD Industrie Service GmbH, Westendstrasse 199, 80686 München, Germany
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Warning sign with exclamation mark and open book icon, likely indicating incorrect or invalid educational materialtext_image
Warning sign with exclamation mark and open book icon, indicating incorrect or invalid educational materialtext_image
Traffic warning sign with pictogram and pictogram symbol indicating hazard and pedestrian crossingAVERTISSEMENT!
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Labeled diagram of a metal detector with numbered parts for identificationtext_image
Technical diagram of a mechanical component with numbered parts labeled 12, 13, and 4
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Diagram of a hair clip with numbered parts labeled 10 and 11, showing mechanical components and cable.
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9 14
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Diagram of a mechanical device with numbered parts labeled 7, 8, and 9
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15 16 17natural_image
Five circular icons representing different occupational and safety symbols (person, headset, hand, boot, person) without any text or labels.text_image
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Line drawing of a hand using a tool to adjust or install a component, with grass nearby (no text or symbols)
AVERTISSEMENT! Risque de blessure.
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QR code image containing encoded data, no visible human-readable textOriginal EC-Declaration of Conformity
Machinery Directive 2006/42/EC
⊗ RoHS Richtlinie
2011/65/EU
RoHS Directive 2011/65/EU
The article do comply with the standards as below :
EN 55014-1: 2006+A1:2009+A2:20011
EN 55014-2: 1997+A1:2001+A2:2008
EN 61000-3-2: 2006+A1:2009+A2:2009
EN 61000-3-3:2008
EN 60335-1:2012+A11:2014
EN 50636-2-91:2014
EN 62233: 2008
EN 50581: 2012
Fulfils the requirements laid out in Annex VI in Directive 2000/14/EC and the Directive 2005/88/EC.
Notified Body :TÜV SÜD Industrie Service GmbH, Westendstrasse 199, 80686 München, Germany
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Warning sign with exclamation mark and open book icon, indicating incorrect or invalid conditionstext_image
Warning sign with exclamation mark and open book icon, indicating incorrect or invalid conditionstext_image
Traffic warning sign indicating a person slipping on a road ahead, with a warning triangle and pictogram symbol.WAARSCHUWING!
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Labeled diagram of a metal detector with numbered parts for identificationtext_image
Diagram illustrating a circular process with directional arrows, warning symbols, and labeled components like 'OK' and 'C-O'7.2. Trimmen
WAARSCHUWING!
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Line drawing of a hand using a tool to clean grass, no text or symbols present8. Draadspoel vervangen
WAARSCHUWING!
Gevaar voor letsel.
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QR code image containing encoded data, no visible human-readable textOriginal EC-Declaration of Conformity
RoHS Directive 2011/65/EU
Director Technical Project Management
- About these instructions.... 78
1.1. Symbols and keywords used in these instructions ....78
FR
-
Proper use
-
Safety information
EN
3.1. Electrical safety....82
3.2. Risk of health hazards caused by vibration. 83
3.3. Safety instructions for operation 84
3.4. Safety instructions for maintenance and cleaning 84
3.5. First aid....85
-
Package contents
-
Overview of the appliance....86
5.1. Type plate 88
- Assembling the appliance....88
6.1. Fitting the protective guard 88
6.2. Fit and adjust front handle 88
6.3. Set length 88
6.4. Connect extension cable....89
- Using the appliance....89
7.1. Cutting....90
7.2. Trimming....90
- Replacing the strimmer spool 91
- Cleaning the appliance 91
- Storing the appliance....91
- Troubleshooting 92
- Ordering replacement cord roll 92
- Disposal 92
- Technical data
- Legal notice
- Declaration of conformity....94
- General Warranty Conditions 95
- Service Address....97
1. About these instructions
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Warning sign with exclamation mark and open book icon, likely indicating incorrect or invalid educational materialPlease read these instructions carefully before using the appliance. Note the warnings on the appliance and in the operating instructions.
Always keep the operating instructions close to hand. If you sell the appliance or give it away, make sure you also hand over these instructions and the guarantee slip.
1.1. Symbols and keywords used in these instructions
DANGER!
Warning: risk of fatal injury.
WARNING!
Warning: risk of possible fatal injury and/or serious permanent injuries.
WARNING!
Warning: risk of electric shock.
WARNING!
Warning: danger due to sharp edges and moving parts.
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Warning sign with exclamation mark and open book icon, indicating incorrect or invalid informationTo avoid hazards, read the manual/safety instructions carefully and make sure you understand them.
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Traffic warning sign with pictogram and human figure, indicating hazard or accident riskWARNING!
Risk of injuries due to flying objects.
▶ Keep third parties out of the cutting area.
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360°WARNING!
Risk of injuries.
▶ Keep third parties away from the cutting area during operation.
DE
FR
NL
EN
WARNING!
Warning: risk of electric shock.
▶ Always unplug the appliance before maintenance and cleaning work and in the event of a damaged mains cable.
CAUTION!
Please follow the instructions to prevent injuries and property damage.
ATTENTION!
Follow the instructions to avoid property damage.
Operation prohibited during rain.
NOTICE!
Additional information on using the product.
Wear safety goggles.
Wear ear protection.
Wear sturdy footwear.
Wear protective gloves.
Protection class II
Sound power level
This appliance corresponds to European Machine Directive 2006/42/EC. This is indicated by the CE mark.
2. Proper use
This appliance may only be used with the approved original Medion cutting tool for cutting grass and weeds next to trees, walls, posts, lawn edges and other areas that are hard to reach for a lawn mower.
The appliance is not suitable for cutting thickets, excessive weed growth, wood or other objects.
The appliance is intended for private use only and not for industrial/commercial use.
Any other use is deemed improper.
Please note that we shall not be liable in cases of improper use:
- Do not modify the appliance without our consent and do not use any auxiliary equipment that we have not approved or supplied.
- Use only spare parts and accessories that we have supplied or approved.
- Heed all the information in these operating instructions, especially the safety information. Any other use is deemed improper and can cause personal injury or property damage.
- Do not use the product in areas where there is a risk of explosion, e.g. tank systems, fuel storage depots, or areas in
which solvents are being used. It is also not permitted to use this appliance in areas where the air is contaminated with fine particles (e.g. flour dust or sawdust).
- Do not expose the appliance to any extreme conditions. The following should be avoided:
–High levels of humidity or moisture
-Extremely high or low temperatures
-Direct sunlight
-Naked flames
3. Safety information
Before using this appliance for the first time, make sure you have read and understood the operating instructions.
▶ Follow the safety instructions to avoid endangering yourself and others.
▶ Always observe the valid national and international safety, health and labour laws.
WARNING!
Risk of injury due to improper handling.
This appliance may not be used by children. The appliance and its cable should be kept out of the reach of children.
▶ Appliances may be used by persons with reduced physical, sensory or mental capabilities and/or who have no experience in, or knowledge of, using such appliances providing they are supervised or have been instructed in how to use the appliance safely and have understood the associated risks.
▶ Children must not be allowed to play with the appliance.
This appliance should always be disconnected from the mains to prevent accidental switch-on when unattended and before cleaning.
WARNING! Risk of suffocation.
▶ Keep any plastic sheet used in packaging away from children.
Before using the appliance for the first time and after each use, check the appliance and the cable for damage.
Do not use the appliance if the appliance, accessories or cable exhibit visible damage or if the on/off switch does not work properly.
If you discover any transport damage or other defects, contact the Medion Service Centre immediately. If damaged, the mains cable for the appliance must be replaced by the manufacturer or a similarly qualified person in order to avoid hazards.
Do not operate the appliance if your physical condition does not allow this: the appliance may not be used after taking medication or drugs or if you are tired, ill or under the influence of alcohol, as this may endanger yourself and others.
3.1. Electrical safety
Connect the appliance only to a properly installed 230–240 V \~ 50 Hz AC safety socket that is protected by a residual current circuit breaker (RCD) with a rated residual current not exceeding 30 mA.
▶ Check that the power supply corresponds to the connection data of the appliance as given on the type plate.
▶ Never touch the mains plug with wet hands.
Remove the plug from the safety socket after each use, before cleaning and during periods when the appliance is unattended, making sure that it is switched off first.
When disconnecting the appliance from the mains supply, always pull on the plug rather than on the cable.
Do not lift the appliance by the mains cable or misuse the mains cable otherwise.
▶ Do not kink or crush the mains cable.
▶ Ensure that the mains cable is undamaged and does not run underneath the appliance or over any hot surfaces or sharp edges.
▶ Lay the cable so that nobody is able to step on it or trip over
▶ Ensure that the appliance is switched off before plugging it in.
3.2. Risk of health hazards caused by vibration.
WARNING!
Risk of injury caused by vibration
Vibrations that act on the body can cause damage to nerves and blood vessels, especially in people with circulatory disorders.
▶ Stop working with the appliance immediately if you notice any of the following symptoms: pins and needles, itching, stinging, pain, skin colour changes, numbness of body parts.
▶ To prevent possible damage to health, note the following:
–Maintain the appliance as described in the operating instructions.
–Avoid working at low temperatures.
- Keep your body and especially your hands warm in cold weather.
—Take regular breaks and move your hands in order to stimulate blood circulation.
The vibration values during normal operation can be found in the technical data. The vibration value may deviate for the following reasons, therefore avoid:
-Improper use;
–Unsuitable accessories;
- Unsuitable material;
-Insufficient maintenance.
3.3. Safety instructions for operation
▶ Protect the appliance from moisture. Do not use the appliance in the rain or in extreme moisture. Do not cut damp or wet grass.
▶ Always wear the safety equipment described in the operating instructions as well as tight-fitting clothing, sturdy shoes and long trousers when using the appliance.
Before starting work, check the site for any foreign objects or animals and remove any items that could be thrown up, damage the cutting mechanism or which could wrap around the strimmer spool.
▶ Make sure that the vents are free of debris. If necessary, switch off the appliance and clean the vents.
▶ Always keep at a sufficient distance to the cutting tool.
▶ Keep other people and animals at least 15 m away from the cutting area to prevent hazards due to thrown items.
▶ Keep the handles free of grease and dry.
▶ Alway operate the appliance with both hands.
▶ Ensure sufficient lighting and visibility during operation.
▶ Always hold the mains cable out of the working area and guide it to the rear away from the appliance.
▶ Trip hazard. When walking backwards, look out for obstacles.
▶ Do not work above hip height. Always work upright; do not lean forwards or backwards while working.
▶ Keep in mind that the cutting tool runs on after switching off.
3.4. Safety instructions for maintenance and cleaning
WARNING!
Live components. There is a risk of electric shock.
▶ Never immerse the appliance in water or other liquids.
▶ Always pull out the plug before cleaning the appliance.
WARNING!
Risk of injury on the cutting unit.
▶ After pulling out a new cord, put the appliance in the correct working position before switching it on.
▶ Always pull out the plug before cleaning the appliance.
▶ Never use a strimmer spool with a metal cord or similar. Use only replacement parts and accessories supplied or approved by Medion.
The symbols and notices on the appliance may not be removed or covered. Symbols or notices that are no longer legible should be replaced immediately.
3.5. First aid
Ensure that there is a first aid kit located near your place of work in case of an accident.
If you require assistance (Europe-wide number for emergency services/fire brigade: 112), provide the following information:
-Where is the emergency/accident?
-What happened?
-How many injured/affected parties need attention?
- Which injuries or signs of illness are affecting those concerned?
- Remain on the line to answer any questions from the rescue centre!
4. Package contents
Please check your purchase to ensure that all items are included. If anything is missing, please contact us within 14 days of purchase.
The product you have purchased includes:
- Grass trimmer
-Protective cover
-Front handle
- Operating instructions incl. warranty conditions
5. Overview of the appliance
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Labeled diagram of a metal detector with numbered parts for identification1) On/off switch
2) Operating handle
3) Holder for extension cable
4) Protective cover
5) Strimmer spool
6) Spacer
7) Cutting head
8) Lock button for cutting head rotation
9) Lock lever for length adjustment
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Technical diagram of a mechanical component with numbered parts labeled 12, 13, and 4
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Diagram of a hair clip with numbered parts labeled 10 and 11, showing mechanical components and cable.
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9 14
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Diagram of a mechanical device with numbered parts labeled 7, 8, and 9
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15 16 1710) Lock for front handle
11) Front handle
12) Fastening screw
13) Cord cutter
14) Telescopic shaft
15) Lid lock
16) Spool housing cover
17) Cord openings
5.1. Type plate
NOTICE!
The type plate is located on the side of the appliance.
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MEDION® Lawn Trimmer Rasentrimmer MD 16905 MSN: 5005 1954 EAN: 4015625169052 Hergestellt:03/2016 Manufactured:03/2016 230/240V~, 50Hz,450W, IP20 RPM:11000 min-1 Cutting width:250mm U/min:11000 min-1 Schnittbreite:250mm MEDION AG An Zentral TT, 45307 Essue, Germany CE SN: 00001/16-up
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MEDION® Lawn Trimmer MD 16905 MSN: 5005 1955 EAN: 4015625169052 Manufactured:03/2016 230/240V~, 50Hz,450W RPM:11000 min-1 Cutting width:250mm MEDION AG Am Zehelhof 77, 45307 Cessen, Germany CE SIN: 2000/16-upEU Version UK Version
6. Assembling the appliance
6.1. Fitting the protective guard
CAUTION! Risk of injury.
▶ Do not remove the transport lock on the cord cutter (13) under the protective cover until after assembly.
Place the protective cover (4) under the cutting head (7) and screw it firmly in place using the supplied screws (12).
Remove the transport lock from the cord cutter (13).
6.2. Fit and adjust front handle
▶ Press and hold the lock (10).
▶ Set the front handle onto the operating handle (2) and adjust it to the desired position.
▶ Release the lock button. Ensure that the front handle is firmly locked in position.
6.3. Set length
To work comfortably, you can adjust the length of the appliance's telescopic shaft (14) to suit your own height.
▶ Raise the locking lever (9) on the telescopic shaft.
▶ Pull or push the telescopic shaft to the appropriate length.
▶ Engage the locking lever again to prevent displacement.
6.4. Connect extension cable
- Plug the mains cable of the appliance into the coupling of the extension cable.
- Run the cable through the holder (2) for the extension cable to prevent a too high tensile load.
7. Using the appliance
▶ Wear hearing protection, protective goggles, protective gloves, safety shoes and tight-fitting work clothes while operating the appliance.
DANGER!
Risk of injury.
Do not use the appliance if the appliance, protective cover, accessories or mains cable exhibit visible damage or if the on/off switch does not work properly.
WARNING!
Risk of injury/property damage.
▶ Keep people and animals at least 15 metres away from the working area.
Before starting work, check the site for any foreign objects or animals and remove any items that could be thrown up, damage the cutting mechanism or which could wrap around the strimmer spool.
▶ Keep in mind that the cutting tool runs on after switching off.
▶ Never use the appliance while standing on a ladder or similar. Never work on unstable ground.
▶ Always hold the mains cable out of the working area and guide it to the rear away from the appliance.
Connect the appliance to a safety socket using the extension cable (see also section "6.4. Connect extension cable").
▶ Switch on the appliance by pressing and holding the on/off switch (1) in the operating handle. As soon as the on/off switch is released, the appliance
switches off.
▶ Fold down the spacer if required.
▶ Guide the appliance with your left hand on the front handle (11) and your right hand on the operating handle (2) at about hip height. Adopt an upright, comfortable posture. While mowing, hold the appliance out in front of you at an angle of about 30^ .
7.1. Cutting
▶ Cut the grass using swinging motions from right to left. Where possible, always cut using the left-hand section of the cutting area (shown in light grey).
Do not cut from left to right (right-hand cutting area, shown in dark grey) as there is an increased risk of kickback and a possibility of grass or other objects being thrown towards the operator.
▶ Cut longer grass in several stages. Start from the top down to prevent the grass from getting wound around the spool.
Avoid contact with fixed obstacles (stones, walls, fences, etc.). Work as close as possible to the respective obstacle without allowing the nylon cord to come into contact with it, as this could lead to pieces of cord being broken off and thrown towards the operator. Do not cut directly against an obstacle.
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Diagram illustrating a circular environmental or agricultural monitoring system with directional arrows, warning symbols, and a warning sign.7.2. Trimming
WARNING!
Risk of injury when using the cutting head in a vertical position.
▶ Always keep at a safe distance from the cutting cord.
▶ Press the lock button for cutting head rotation to rotate the cutting head by 180^ . Release the lock button to lock the cutting head into position.
▶ Guide the appliance along the lawn edge as shown in the adjacent diagram.
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Line drawing of a hand holding a tool with grass at the base (no text or symbols)8. Replacing the strimmer spool
WARNING! Risk of injury.
▶ Disconnect the appliance from the mains before replacing the strimmer spool.
NOTICE!
If the ends of the nylon cord are not visible, the cord ends must be passed through the spool housing to the outside or the strimmer spool may need replacing.
▶ Press the lid lock (15) to remove the spool housing cover (16).
▶ Pull the strimmer spool out.
Thread the two nylon cords into the openings on the spool housing (17).
Place the strimmer spool into the spool housing and pull the nylon cords out through the openings. Pull out the two ends of the nylon cords far enough to protrude above the thread cutter in the protective cover.
▶ Replace the spool housing cover onto the housing so that it clicks audibly into place.
9. Cleaning the appliance
WARNING!
Live components. There is a risk of electric shock.
▶ Never immerse the appliance in water or other liquids. Do not spray the appliance with water.
▶ Always pull out the plug before cleaning the appliance.
▶ Clean the appliance after every use, as dried grass residue is difficult to remove.
- Do not use aggressive cleaning agents as these could damage the surfaces of the appliance.
▶ Keep the ventilation slots free of debris.
▶ Clean the appliance with a cloth or a soft brush.
10. Storing the appliance
▶ Clean the appliance thoroughly.
▶ Always store the appliance secured against switching on in a clean, dry location and out of the reach of children or other unauthorised parties.
11. Troubleshooting
The product left our warehouse in perfect condition. If you do, however, discover a problem, see if you can solve it by using the solutions offered in the following table. If these do not work, contact our customer services department.
▶ Improper repairs will invalidate the warranty. Do not attempt to repair the appliance yourself.
| Problem Possible cause Troubleshooting | ||
| The appliance is not working. | The plug is not connected to the mains. | Connect the appliance to a properly installed safety socket. |
| Mains cable defective. Contact the customer service department. | ||
| Nylon cord no longer unwinds. | Spool is empty. Replace the strimmer spool (See page 91). | |
| Strimmer spool is blocked. | If necessary, remove the strimmer spool and eliminate the blockage (See page 91). | |
12. Ordering replacement cord roll
Contact our customer service department to order a cord roll. Have the following information to hand:
• Cord roll MSN 50052348
13. Disposal
Packaging
The product has been packaged to protect it from damage in transit. The packaging is made from materials that can be reused or recycled.
Appliance
Old appliances should not be disposed of with the household waste. In accordance with Directive 2012/19/EU, the appliance must be properly disposed of at the end of its service life. This involves separating the materials in the appliance for the purpose of recycling and minimising the environmental impact.
Take old appliances to a collection point for electrical scrap or a recycling centre. Contact your local waste disposal company or your local authority for more information on this subject.
14. Technical data
Nominal voltage 230–240 V \~ 50 Hz
Nominal power 450 W
Protection class II
Idle speed 11,000 rpm
Diameter cutting area 250 mm
Cord thickness 1.5 mm
Cord length 2 × 4 m
Sound power level _LWA 95 dBA (K = 2.02 dBA)
Sound pressure level _LPA 82.2 dBA (K = 3 dBA)
Vibration on the handle a = 4.90 m/s^2 (K = 1.5 m/s^2)
Weight: Approx. 2.4 kg
Subject to technical modifications!
15. Legal notice
Copyright © 2015
Status: 2015-12-18
All rights reserved.
This operating manual is protected by copyright.
Mechanical, electronic and any other form of reproduction is prohibited without the written permission of the manufacturer
Copyright is owned by the company:
Medion AG
Am Zehnthof 77
45307 Essen
Germany
The operating manual can be reordered via the service hotline and is available for download via the service portal at www.medion.com/gb/service/start/.
You can also scan the QR code above and download the operating manual onto your mobile device via the service portal.
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QR code image containing encoded data, no visible human-readable text16. Declaration of conformity
Original EC-Declaration of Conformity
RoHS Directive 2011/65/EU
Director Technical Project Management
17. General Warranty Conditions
17.1. General information
The warranty period is 24 months and begins on the day the product is purchased. The warranty covers all types of material and product damage that could occur during normal use.
Please keep your original proof of purchase in a safe place. The warranty provider reserves the right to refuse to confirm the status of the warranty or to carry out a repair under warranty if a valid proof of purchase cannot be produced.
If it is necessary to return your device for repair, please ensure that it is suitably packaged for transportation. Unless otherwise specified, you shall bear the costs for sending the device and the transport risk. The warranty provider does not assume any liability for additional materials sent with the product that do not belong to the original package contents supplied with the product.
Please enclose as much information as possible about the fault when sending the device to the warranty provider. In order to make a valid claim under warranty and before returning the device, please contact the Service Hotline operated by the warranty provider or the Service Portal. They will provide you with information on how to proceed further.
This warranty has no effect on your statutory warranty rights and is subject to the laws of the country in which the first purchase of the product was made by the end customer.
17.1.1. Scope
In the event of a fault on your product that is covered by this warranty, the warranty provider guarantees to repair or replace the product. The decision about whether to repair or replace the device is taken by the warranty provider. Therefore, the warranty provider can at its own discretion decide to replace a device submitted for repair under warranty with a refurbished device of the same quality.
No warranty is provided for batteries or rechargeable batteries or for consumable materials i.e. parts which have to be replaced at regular intervals during the normal use of the product e.g. video projector lamps.
A pixel error (permanently coloured, light or dark point in an image) is not generally considered a fault. Please refer to the information provided in the manual for this product for the precise number of permissible defects in the image.
The warranty provider gives no warranty for burnt-in images on plasma or LCD devices that result from the improper use of the device. Please refer to the information provided in the manual for this product for precise instructions on operating your plasma or LCD device.
The warranty does not cover errors relating to the playback of data media that have been created in an incompatible format or as a result of using unsuitable software. If it is discovered during the repair that the fault concerned is not covered under warranty, the warranty provider reserves the right to invoice the customer for the
costs already incurred in the form of a flat-rate handling charge, as well as to charge the customer for the materials and labour required for the repair after submitting a cost estimate. You will be informed in advance as the customer about these repair charges; you are responsible for accepting or rejecting the repair process.
17.1.2. Exclusions
Malfunctions and damage to the device caused by external influences, accidental damage, improper use, changes made to the product, modifications, upgrades, the use of third-party parts, neglect, viruses or software faults, improper transport, improper packaging or loss during the return of the product are not covered by the warranty issued by the warranty provider.
The warranty will be invalidated if the fault to the device is caused by maintenance or repair carried out by someone other than a service partner authorized by the warranty provider. The warranty will also be invalidated if labels or serial numbers on the device or a component of the device have been modified or made illegible.
17.1.3. Service Hotline
Before sending the device to the warranty provider, you must contact us via the Service Hotline or the Service Portal. This ensures that you receive further information on how to make a valid claim under warranty.
The use of the hotline may be subject to a charge.
The Service Hotline should under no circumstances be considered a substitute for user training for software and hardware or reading the manual, nor does it provide support for third-party products.
17.2. Special warranty conditions for repair on site or replacement on site
If there is an entitlement to on-site repair or replacement, the specific warranty terms and conditions for on-site repair or replacement shall apply to your product.
The following provisions must be ensured by you for carrying out repairs or replacements on site:
- Personnel from the warranty provider who arrive at your premises for the above-mentioned purpose must have unrestricted, safe and immediate access to the devices.
- Telecommunication facilities required by these personnel for the proper execution of your order, for testing and diagnostic purposes or for remedying faults must be provided by you at your own expense.
- You shall be personally responsible for restoring your own application software after completion of the service by the warranty provider.
- You shall be personally responsible for configuring and connecting any existing external devices after completion of the service by the warranty provider.
- The free cancellation period for repairs or replacements on site is at least 48 hours, thereafter we shall invoice you for any costs resulting from a late or missing cancellation.
18. Service Address
0333
3213106
01793
715716
(costs:
local)
Mo - Fr: 08:00 - 20:00
Sa - Su: 10:00 - 16:00
www.medion.co.uk
@ Please use the contact form at www.medion.com/contact
