JJW3830LL - Oven JENN-AIR - Free user manual and instructions

USER MANUAL JJW3830LL JENN-AIR

Tech Manual Do not remove or destroy W11324892A 08/20 WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DANGER Electrical Shock Hazard Only authorized technicians should perform diagnostic voltage measurements. After performing voltage measurements, disconnect power before servicing. Failure to follow these instructions can result in death or electrical shock. Voltage Measurement Safety Information When performing live voltage measurements, you must do the following: ■ Verify the controls are in the off position so that the appliance does not start when energized. ■ Allow enough space to perform the voltage measurements without obstructions.■ Keep other people a safe distance away from the appliance to prevent potential injury.■ Always use the proper testing equipment.■ After voltage measurements, always disconnect power before servicing.FOR SERVICE TECHNICIAN’S USE ONLY

IMPORTANT: Electrostatic Discharge (ESD) Sensitive Electronics ESD problems are present everywhere. ESD may damage or weaken the electronic control assembly. The new control assembly may appear to work well after repair is finished, but failure may occur at a later date due to ESD stress. ■ Use an antistatic wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the appliance -OR- Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance. ■ Before removing the part from its package, touch the antistatic bag to a green ground connection point or unpainted metal in the appliance. ■ Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only. ■ When repackaging failed electronic control assembly in antistatic bag, observe above instructions.3 Diagnostics Unplug oven or disconnect power before performing the following checks: ■ A potential cause of a control not functioning is corrosion on connections. Observe connections and check for continuity with an ohmmeter. ■ All tests/checks should be made with a VOM or DVM having a sensitivity of 20,000 Ω per volt DC or greater. ■ Check all connections before replacing components, looking for broken or loose wires, failed terminals, or wires not pressed into connectors far enough. Damaged harness must be entirely replaced. Do not rework a harness. ■ Resistance checks must be made with power cord unplugged from outlet and with wiring harness or connectors disconnected. ■ If the oven does not heat, there may be a problem with connections to the power supply. Check the connection to L2. IMPORTANT: Do not replace the control if there is no evidence of any failure. To Enter Diagnostics Mode: Before proceeding with any corrective action, perform the following steps to enter the Diagnostics mode:

1. Enter Diagnostics mode by pressing the same 3 keypads 3 times in a row.

Single Ovens: Press KITCHEN TIMER>TOOLS> SELF CLEAN (Repeat 2 more times.) Double Ovens: Press UPPER OVEN>LOWER OVEN>LOWER LIGHT (Repeat 2 more times.) NOTE: You do not need to wait for any audible or visual feedback from the control between keypad presses.

2. If control does not enter Diagnostics mode, continue repeating the keypad

sequence from Step 1. All the keypads will light up when the control enters Diagnostics mode.

3. From the Diagnostic menu, scroll to the desired selection using the touch

screen. Error Diagnostics: View and clear the failure history. Component Activation: Manually activate each relay. Sensors & Switches: View the traditional oven cavity temperatures and door/latch switch status. System Information: View the model number, serial number, and software versions. Wi-Fi: View Wi-Fi related content such as IP Address, Gateway, SSID, and connection status. Exit Diagnostics General Procedure: Error Codes NOTE: All failures are stored in the failure history. To check if the error code is still present, start a cooking function and wait 1 minute to check if the error appears.

1. Enter Diagnostics mode.

2. Touch or scroll to “Error Diagnostics” in the Diagnostics menu, and then

General Procedure: Software Version For Engineering only

General Procedure: Component Activation

1. Enter Diagnostics mode.

2. Touch or scroll to “Component Activation” in the Diagnostics menu,

and then touch “OK.” NOTE: The loads are switched off if they remain active for more than 5minutes. Single Oven Models Selection Relay Bake Element Bake Relay Broil Element Broil Relay Convection Element - Up Upper Convection ElementRelay Convection Element - Low Lower Convection ElementRelay Convection Fan HS - Up Upper High Speed Convection Fan Relay Convection Fan LS - Up Upper Low Speed Convection Fan Relay Convection Fan HS - Low Lower High Speed Convection Fan Relay Convection Fan LS - Low Lower Low Speed Convection Fan Relay Cooling Fan High Speed Cooling Fan High Relay Cooling Fan Low Speed Cooling Fan Low Triac Oven Light Oven Light Triac Door Latch Motor Door Latch Relay Double Oven Models Selection Relay Upper Bake Element Upper Bake Element Relay Upper Broil Element Upper Broil Element Relay Upper Convection Element - Up Upper Cavity Upper Convection Element Relay Upper Convection Element - Low Upper Cavity Lower Convection Element Relay Upper Convection FanHS - Up Upper Cavity Upper High Speed Convection Fan Relay Upper Convection FanLS - Up Upper Cavity Upper Low Speed Convection Fan Relay Upper Convection FanHS - Low Upper Cavity Lower High Speed Convection Fan Relay Upper Convection FanLS - Low Upper Cavity Lower Low Speed Convection Fan Relay Upper Cooling FanHighSpeed Upper Cooling Fan HighSpeed Relay Upper Cooling FanLowSpeed Upper Cooling Fan LowSpeed Triac Upper Oven Light Upper Oven Light Triac Upper Door LatchMotor Upper Door Latch MotorRelay Lower Bake Element Lower Bake Element Relay Lower Broil Element Lower Broil Element Relay Lower Convection Element - Up Lower Cavity Upper Convection Element Relay Lower Convection Element - Low Lower Cavity Lower Convection Element Relay5 Selection Relay Lower Convection FanHS - Up Lower Cavity Upper High Speed Convection Fan Relay Lower Convection FanLS - Up Lower Cavity Upper Low Speed Convection Fan Relay Lower Convection FanHS - Low Lower Cavity Lower High Speed Convection Fan Relay Lower Convection FanLS - Low Upper Cavity Lower Low Speed Convection Fan Relay Lower Cooling FanHighSpeed Lower Cooling Fan HighSpeed Relay Lower Cooling FanLowSpeed Lower Cooling Fan LowSpeed Triac Lower Oven Light Lower Oven Light Triac Lower Door LatchMotor Lower Door Latch MotorRelay General Procedure: Sensors & Switches NOTE: This procedure is to view the current status of oven switches and sensor readings. Single Oven Models Component Status Door Switch Open or Closed Latch Switch Open or Closed Cavity Temperature Degrees in Celsius Meat Probe Temperature Degrees in Celsius Double Oven Models Selection Relay Up Door Switch Open or Closed Up Latch Switch Open or Closed Up Cavity Temperature Degrees in Celsius Up Meat Probe Temperature Degrees in Celsius Low Door Switch Open or Closed Low Latch Switch Open or Closed Low Cavity Temperature Degrees in Celsius Low Meat Probe Temperature Degrees in Celsius

1. Enter Diagnostics mode.

2. Touch or scroll to “Sensors & Switches” in the Diagnostics menu, and

3. Touch or scroll through the Sensors & Switches menu to view the desired

General Procedure: System Information NOTE: This procedure is to view the following system information: System Information Display Single Oven Double Oven Model # Model Information O O Serial # Product Serial Number O O UI Serial # User Interface SerialNumber O O ACU Serial# Appliance Control UnitSerial Number O NA Upper ACU Serial # Upper Appliance Control Unit Serial Number NA O Lower ACU Serial # Lower Appliance Control Unit Serial Number NA O UI Version User Interface SoftwareVersion O O HMI Central

HMI Central Board Software Version O O HMI Left SW HMI Left Keyboard Software Version O O HMI Left EE HMI Left Keyboard EEPROM Version O O HMI Right

HMI Right Keyboard Software Version O O HMI Right

3. Touch or scroll through the System Information menu to view the desired

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On).

1. Unplug oven or disconnect power.

2. Remove plastic cover from User Interface. Conrm connection between

the Display and User Interface.

3. For single ovens: check the wiring from L1 toSMPS(CONN7-2)

For double ovens: check the wiring from L1 toUpperCopernicus Appliance Manager (J8-1). Single Oven Double Oven

4. Check connection from wiring harness to UserInterface (J15).

5. Check proper voltage input at J15-2 (GND) to J15-4 (14 VDC) on the User

Interface by completing the following steps:

6. Connect voltage measurement equipment to J15-2 and J15-4 on User

7. Plug in oven or reconnect power.

8. Measure voltage and conrm voltage reading is 14VDC. If voltage is

correct, unplug oven or disconnect power. Go to Step 16.

9. If voltage is not correct, go to Step 10.

10. Unplug oven or disconnect power.

For single ovens: replace the Switch mode PowerSupply (SMPS). For double ovens: replace the Copernicus ApplianceManager.

11. Reassemble all parts and panels before operating.

12. Plug in oven or reconnect power.

13. Check for control board display. If still no display, unplug oven or

15. Plug in oven or reconnect power.

16. Reassemble all parts and panels before operating.

17. Plug in oven or reconnect power.

HMI Right HMI-C User Interface CONN 2

Speaker Control Panel Assembly

ORBU HMI Right HMI-C User Interface

19. Replace Control Panel Assembly.

20. Reassemble all parts and panels before operating.

21. Plug in oven or reconnect power.

22. Verify operation is normal.

User Interface not reacting to touch Control Panel Assembly

SUGGESTED CORRECTIVE ACTION PROCEDURE

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On).

1. Enter the Diagnostic menu, and then touch POWER.

2. To reset Touch Calibration: unplug oven or disconnect power, wait

10seconds, and then pluginoven or reconnect power. If still no response, go to Step 3.

3. Unplug oven or disconnect power.

4. Replace Control Panel Assembly.

5. Reassemble all parts and panels before operating.

6. Plug in oven or reconnect power.

7. Verify operation is normal.9

No Sound Speaker, Control Panel Assembly

SUGGESTED CORRECTIVE ACTION PROCEDURE

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On).

1. Verify sound is enabled. Touch the Tools menu, and then scroll to the

Sound menu. Conrm Key Press, Timer & Alert, and Power On & Off actions are all turned on and set to the desired volume.

2. Unplug oven or disconnect power.

3. Conrm the speaker is rmly connected to the HMI-Central/UI board at

J8. If speaker is rmly connected, go to Step 4. If speaker connection isloose, reconnect and proceed to Step 5.

5. Reassemble all parts and panels before operating.

6. Plug in oven or reconnect power.

7. Conrm operation of the speaker. If problem persists, unplug oven or

disconnect power, replace Control Panel Assembly, and repeat steps 5 through 7.

Internal E0 Oven user interface failure

SUGGESTED CORRECTIVE ACTION PROCEDURE

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.” NOTE: If other error codes are stored, troubleshoot those other error codes rst.

1. Unplug oven or disconnect power.

2. Conrm the control panel assembly is grounded to the oven chassis. If it

is, go to Step 6. If it is not, x the connection.

3. Reassemble all parts and panels before operating.

4. Plug in oven or reconnect power and cycle power.

5. If error, persists unplug oven or disconnect power.

6. Replace HMI-Central/UI board.

7. Reassemble all parts and panels before operating.

8. Plug in oven or reconnect power and cycle power.

9. If error persists after HMI-Central/UI board is replaced, unplug oven or

disconnect power and replace Control Panel Assembly.

10. Reassemble all parts and panels before operating.

11. Plug in oven or reconnect power. Follow the on-screen prompts for model

12. Verify operation is normal. Enter Diagnostics mode, select “Error

Diagnostics,” and clear the history. If the Control Panel Assembly was replaced, there is no need to clear the error history. HMI-C User Interface Speaker

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.” NOTE: If other error codes are stored, troubleshoot those other error codes rst.

1. Unplug oven or disconnect power.

2. For single ovens: replace the Copernicus Appliance Manager.

For double ovens: replace both Copernicus Appliance Managers.

3. Reassemble all parts and panels before operating.

4. Plug in oven or reconnect power.

5. If error persists after Copernicus Appliance Manager is replaced, unplug

oven or disconnect power, and then go to Step 6. If not, go to Step 9.

6. Replace Control Panel Assembly.

7. Reassemble parts and panels before operating.

8. Plug in oven or reconnect power. Follow the on-screen prompts for model

9. Verify operation is normal. Enter Diagnostics mode, select “Error

Diagnostics,” and clear the history. If the Control Panel Assembly was replaced, there is no need to clear the error history.

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.”

1. Unplug oven or disconnect power.

2. Check that connectors J4, J5, J6, and J7 are rmly connected. If they are

not, go to Step 3. If they are, go to Step 6.

3. Reconnect any loose connectors.

4. Reassemble all parts and panels before operating.

5. Plug in oven or reconnect power. If the failure is gone, go to Step 9. If the

failure is still present, unplug oven or disconnect power.

6. Replace the Control Panel Assembly.

7. Reassemble all parts and panels before operating.

8. Follow the on-screen prompts to select the model number.

9. Verify operation is normal. Enter the Diagnostics menu, select “Error

Diagnostics” and clear the history. If the Control Panel Assembly was replaced, there is no need to clear the error history. HMI Right J7J5 J15 User Interface J4J6 HMI Left Control Panel Assembly

Sensors E0 Main oven sensor openorshorted E1 Bottom oven sensor openorshorted

SUGGESTED CORRECTIVE ACTION PROCEDURE

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.”

1. Unplug oven or disconnect power.

2. Disconnect connector P3 from Copernicus Appliance Manager and

measure the resistance of the sensor between P3-1 and P3-2. Test for 1000 Ω to 1200 Ω at 77°F (25°C). Check sensor for short to ground. If checks on sensor are not correct, replace sensor and repeat the checks.

3. Reassemble all parts and panels before operating.

4. Plug in oven or reconnect power.

6. If not, unplug oven or disconnect power.

7. Replace the Copernicus Appliance Manager board.

NOTE: On the status screen, the unit of measurement is Celsius.

8. Reassemble all parts and panels before operating.

9. Plug in oven or reconnect power.

10. Verify operation is normal. Enter Diagnostics mode, select “Error

Diagnostics,” and clear the history. Upper Copernicus Appliance Manager Upper Ov

Meat Probe Connector Jack or Meat Probe Shorted

SUGGESTED CORRECTIVE ACTION PROCEDURE

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.”

1. Unplug oven or disconnect power.

2. Remove meat probe if connected.

3. Disconnect connector P3 from Copernicus ApplianceManager.

4. Check connector jack resistance between P3-3 andP3-4. If it is not 0 Ω,

the jack assembly is workingproperly. Go to Step 6.

5. If it is 0 Ω, change the jack assembly.

6. Plug in the meat probe and check for short to groundor open.

7. If checks on meat probe are not correct, replace themeat probe. At 77°F

(25°C), the resistance shouldbe approximately 50 kΩ.

8. If they are correct, replace the Copernicus ApplianceManager.

9. Reassemble all parts and panels before operating.

10. Plug in oven or reconnect power.

11. Verify operation is normal. Enter Diagnostics mode, select “Error

Diagnostics,” and clear the history. Check the meat probe reading by entering Diagnostics mode and selecting “Sensors & Switches.” The meat probe should detect the ambient temperature.

Door and latch switch do notagree (main/upper oven). E3 Door and latch switch do notagree (lower oven).

SUGGESTED CORRECTIVE ACTION PROCEDURE

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.”

1. Enter the Diagnostic mode and select “ComponentActivation.”

2. Touch or scroll to “Door Latch Motor.” Touch “OK.” Touch “Latch Door.”

Wait at least 15 seconds and check if latch status changes on screen. If status does not change, go to Step 4. If status changes, goto Step 8.

3. Unplug oven or disconnect power.

4. Unplug connector P3 and check for continuity (onthelatch wire) between

5. Unplug connector J8 from the Copernicus Appliance Manager and

measure the resistance between connectors J8-2 and P5-1. It should be 500 Ω to 3000 Ω at 77°F (25°C).

6. If the resistance check is not correct, replace the affected door latch

7. Verify that the resistance between connectors J8-2 and P5-1is 500 Ω to

3000 Ω at 77°F (25°C).

8. Reassemble all parts and panels before operating.

9. Plug in oven or reconnect power.

10. Enter the Diagnostic mode and select “Sensors & Switches.” Check the

door status on the screen by opening and closing the oven door.

11. If status does not change, unplug the oven ordisconnect power.

12. Check door switch for continuity with the door open and closed at P3-5 to

P3-6. Door open = innite resistance. Door closed = zero resistance.

13. If continuity check is not correct, replace the doorlatch assembly and

verify that the resistance iscorrect.

14. If all checks are correct, replace Copernicus Appliance Manager.

15. Reassemble all parts and panels before operating.

16. Plug in oven or reconnect power.

17. Verify operation is normal. Enter Diagnostics mode, select “Error

Diagnostics,” and clear the history. Upper Copernicus Appliance Manager

Lower Motor Door Latch

Latch not operating (main/upper oven) E4 Latch not operating (lower oven)

SUGGESTED CORRECTIVE ACTION PROCEDURE

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.”

1. Enter the Diagnostic mode and select “ComponentActivation.”

2. Touch or scroll to “Door Latch Motor.” Touch “OK.” Touch “Latch Door.”

Wait at least 15 seconds and check if latch status changes on screen. If status does not change, go to Step 4.

3. If status changes, unplug oven or disconnect power, and go to Step 8.

4. If latch status on screen is “open,” unplug oven ordisconnect power.

5. Check for loose harness connection between motorlatch switch and P3-5

6. Disconnect connector J8 from the Copernicus Appliance Manager.

Measure the resistance between connectors J8-2 and P5-1. It should be 500 Ω to 3000 Ω at 77°F (25°C).

7. If the resistance check is outside the range, replacethe door latch

8. Verify that the resistance between connectors J8-2 and P5-1 is 500 Ω to

3000 Ω at 77°F (25°C).

9. If all checks were correct, replace Copernicus Appliance Manager.

10. Reassemble all parts and panels before operating.

11. Plug in oven or reconnect power.

12. Verify operation is normal. Enter Diagnostics mode, select “Error

Diagnostics,” and clear the history. Upper Copernicus Appliance Manager Upper Motor Latch Switch Upper Door Switch

Lower Motor Door Latch

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.”

1. Unplug oven or disconnect power.

2. Check for elements shorted to ground. Checkresistance of elements:

a. PX4-2 and PX3-2 to check Broil element (13.2 Ωto 14.6 Ω) b. PX1-1 and PX3-2 to check Bake element (19 Ωto21 Ω) c. PX1-3 and PX3-2 to check Upper Convect element (15.2 Ω to 17.3 Ω) d. PX2-4 and PX3-2 to check Lower Convect element (15.2 Ω to 17.3 Ω)

3. If there is a short to ground, replace the corresponding element.

4. Check for shorted relays. Disconnect PX1, PX2 and PX4 connectors and

check for shorts between: a. PX1-1 and PX1-2 (Bake relay) b. PX1-3 and PX1-4 (Up Convect relay) c. PX4-1 and PX4-2 (Broil relay) d. PX2-3 and PX2-4 (Low Convect relay)

5. If there is a shorted relay, replace the Copernicus Appliance Manager

YL YL Lower Convect - 3400 W PX2

YL YL Lower Convect - 3400 W PX2

7. If everything is correct, disconnect connector P3 from the Copernicus

Appliance Manager and measure the resistance of the oven sensor. It should be 1000 Ω to1200 Ω at 77°F (25°C). Check sensor for short to ground. If checks on sensor are not correct, replace the sensor and repeat the checks.

8. Reassemble all parts and panels before operating.

9. Plug in oven or reconnect power.

10. Enter the Diagnostics mode and select “Sensors & Switches” to verify

that the corresponding oven temperature displayed is correct (ambient temperature). NOTE: On the status screen, the unit of measurementis Celsius.

11. If it is not, unplug the oven or disconnect power.

12. Replace the Copernicus Appliance Manager board.

13. Reassemble all parts and panels before operating.

14. Plug in oven or reconnect power.

15. Verify operation is normal. Enter Diagnostics mode, select “Error

Diagnostics,” and clear the history.

E0 Oven user interface - lostcommunication

Oven appliance manager - lostcommunication (main/upper oven)

Oven appliance manager - lost communication (lower oven)

SUGGESTED CORRECTIVE ACTION PROCEDURE

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.”

1. Unplug oven or disconnect power.

2. Conrm continuity of wiring:

For single ovens: P1-4 to J15-3 and P1-5 to J15-2 For double ovens: P1-4 Upper Copernicus to J15-3 and P1-4 Lower Copernicus to J15-3 P1-5 Upper Copernicus to J15-2 and P1-5 LowerCopernicus to J15-2

3. Check continuity:

For single ovens: Between P1-1 and P1-2 For double ovens: Between P1-1 Lower, P1-2Lower,and P1-2 Upper

4. If continuity has been conrmed, replace the Copernicus Appliance

HMI Right HMI-C User Interface CONN 2

5. Reassemble all parts and panels before operating.

6. Plug in oven or reconnect power.

7. If the error appears again, unplug oven or disconnectpower.

8. Replace the HMI-Central/UI board.

9. Reassemble all parts and panels before operating.

10. Plug in oven or reconnect power.

11. Follow the on-screen prompts for model selection ifthe User Interface was

12. Verify operation is normal. Enter Diagnostics mode, select “Error

Diagnostics,” and clear the history.

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.” If there are other error codes stored, troubleshoot them rst.

1. Unplug oven or disconnect power.

2. Replace Copernicus Appliance Manager.

3. Reassemble all parts and panels before operating.

4. Plug in oven or reconnect power.

5. Cycle power. If error persists after the Copernicus Appliance Manager is

replaced, unplug oven or disconnect power. Go to Step 7.

6. If the error is gone, go to Step 10.

7. Replace the HMI-Central/UI board.

8. Reassemble parts and panels before operating.

9. Plug in oven or reconnect power and follow the

on-screen prompts for model selection.

10. Verify operation is normal. If operation is normal, goto Step 14. If error still

exists, go to Step 11.

11. Unplug oven or disconnect power.

12. Replace the control panel assembly.

13. Plug in oven or reconnect power.

14. Follow the on-screen prompts for model selection.

15. Verify operation is normal. Enter Diagnostics mode, select “Error

Diagnostics,” and clear the history.

HMI Right User Interface

E0 Low fan speed underspeed E1 Low fan speed overspeed E2 High fan speed underspeed E3 High fan speed overspeed LOW FAN SPEED MESSAGE ON SINGLE/DOUBLE: The product is experiencing a problem and can no longer be used.

SUGGESTED CORRECTIVE ACTION PROCEDURE

1. Unplug oven or disconnect power.

2. Wait for at least 30 seconds.

3. Plug in oven or reconnect power.

4. Enter Diagnostics mode and navigate to the Component Activation list.

5. Turn on the Cooling Fan Low Speed.

6. Check for proper voltage input at P5-5 and neutral for high speed fan,

P5-4 and neutral for low speed fan when cooling fan should be running by completing following steps.

7. Unplug oven or disconnect power.

8. Connect voltage measurement equipment.

9. Plug in oven or reconnect power. Measure voltage and conrm voltage

reading is 120 V. If it is not, unplug oven or disconnect power and go to Step 13. If it is, go to Step 10.

10. Check for proper voltage input at P4-1 and P4-2 and conrm voltage

reading is 5 VDC. If it is not, unplug oven or disconnect power and go toStep 13. If it is, go to Step 11.

11. Unplug oven or disconnect power.

12. Replace cooling fan. Go to Step 15.

13. Check integrity of all harness wires and connections between the oven

appliance manager and the cooling fan. Ensure no shorted wires to chassis. If the wiring is pinched or damaged, replace the cooling fan harness. Goto Step 15. If the wiring is good, go to Step 14.

14. Replace oven appliance manager. Go to Step 15.

15. Replace all parts and panels before operating.

16. Plug in oven or reconnect power.

17. Enter into Diagnostics mode and verify that fan speed is running within

oven. (High speed: 1000-3300, Low speed: 400-3000) Once Fan Speed is completed, navigate back to the activation list and activate the Cooling Fan High Speed and return to “More Information” screenfor fan speed.

NOTE: Before starting any test, cycle power to the oven(power Off, wait 10seconds, and power On). PROCEDURE: Before proceeding, verify the error codeby entering the Diagnostics mode and selecting “Error Diagnostics.”

1. Unplug oven or disconnect power.

2. Access the electrical wiring from the house power supply to the oven.

3. Check house wiring to the product. Check to see ifthe neutral connection

is switched with L1 or L2(refer to the installation instructions for productwiring).

4. Reassemble all parts and panels before operating.

5. Plug in oven or reconnect power.

6. Verify operation is normal by running a cooking function. Enter Diagnostics

Oven Components Component Locations NOTE: The upper cavity of the double oven shown above is the same for single oven models.

J. Copernicus appliance manager K. Copernicus appliance manager lower oven (on double oven models) L. Upper door latch assembly M. HMI-Central/UI board N. Wi-Fi antenna O. Switch mode power supply (SMPS) (on single oven models)21 Cooling Fan Relay Logic Oven High Speed Blower (Main/Upper or Lower) Oven Low Speed Blower (Main/Upper or Lower) Oven Cooking - Cold - O Oven Cooking - Warm - O Oven Cooking - Hot O - Oven Self-Clean O - LEGEND Cold Cavity Temperature is less than 212°F (100°C). Warm Cavity Temperature is between 212°F and 599°F (100°C and 315°C). Hot Cavity Temperature is greater than 599°F (315°C).FOR SERVICE TECHNICIAN’S USE ONLY

Mode Bake Broil Upper Convect Ring Lower Convect Ring Upper Convect Fan Lower Convect Fan Convect Frozen Pizza C C C C O O Convect Pastry C C C C C C Convect Slow Roast 12 hrs C C C C O O Convect Slow Roast 8 hrs C C C C O O Convect Slow Roast 4 hrs C C C C O O Convect Roast C C C C O O Convect Broil - C - - C C Convect Bake C C C C C C Convect Bake- Rapid Preheat C C C C C C Bake C C C C C C Broil - C - - - - Keep Warm C C - - C C Rapid Proof C C - - - - Proof C C - - - - No Preheat C C C C C C True Convect C C C C C C Self Clean C C - - - - LEGEND Relay Off Relay Cycles Relay On Not Available - C O NA23 Component Testing Chart - Oven To properly check for voltage, complete the following steps:

1. Unplug oven or disconnect power.

2. Connect voltage measurement equipment tocheckpoints.

3. Plug in oven or reconnect power and conrmvoltagereading.

4. Unplug oven or disconnect power.

Component Serviceable Side Check Points Copernicus Results-Resistance Results-Voltage Lights Front P7-1 to L1 (J8-1) 0-40 Ω 120 V Latch Switch Front P3-7 to P3-5 Open circuit Door Switch Front P3-6 to P3-5 Closed circuit with oven door closed Latch Motor Front P5-1 to N (J8-2) 500 to 3000 Ω 120 V motor running Oven Temperature Sensor Front P3-1 to P3-2 1075 Ω at 68°F (20°C) DLB Meat Probe Side P3-3 to P3-4 9876-10075 Ω Blower Motor - High Speed Rear PX2-2 to L1 (J8-1) 15 to 23 Ω 120 V motor running Blower Motor - Low Speed Rear P7-2 to L1 (J8-1) 15 to 23 Ω 120 V motor running Thermal Limiter Rear PX3-1 to L2 (Main line) Closed circuit 0 V closed, N/A open Upper Convection Fan - High Speed Rear P5-3 to N (J8-2) 15 to 22 Ω 120 VAC motor running Upper Convection Fan - Low Speed Rear P5-2 to N (J8-2) 17 to 25 Ω 120 VAC motor running Lower Convection Fan - High Speed Rear P5-5 to N (J8-2) 15 to 22 Ω 120 VAC motor running Lower Convection Fan - Low Speed Rear P5-4 to N (J8-2) 17 to 25 Ω 120 VAC motor runningFOR SERVICE TECHNICIAN’S USE ONLY

Component Serviceable Side Check Points Copernicus Results-Resistance Results-Voltage Upper Convection Element Front PX1-3 to PX3-2 15.2 to 17.3 Ω 240 VAC Convection cycle operating Lower Convection Element Front PX2-4 to PX3-2 15.2 to 17.3 Ω 240 VAC Convection cycle operating Bake Element Rear PX1-1 to PX3-2 19.0 to 21.6 Ω 240 V Bake cycle operating Broil Element Front PX4-2 to PX3-2 13.5 to 14.92 Ω 240 V Broil cycle operating User Interface Board Front J15-2 to J15-4 N/A 14 VDC Copernicus Appliance Manager Top (Single/Double) P1-2 to P1-5 N/A 14 VDC NOTES: ■ Disconnect the harness from the board before performing measurements. ■ See the following table for connector pin identication.25 Copernicus Appliance Manager Harness Connector Pin Copernicus Appliance Manager Pin PX3 Pin 1 Pin 1 Pin 1 Pin 1 PX4 PX1-4 PX1-4 PX1-3 PX1-2 PX1-1 Pin 1 Pin 1 Pin