NINJA BlendMax Duo BL2013 - Blender

BlendMax Duo BL2013 - Blender NINJA - Free user manual and instructions

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Product TypeBlender
BrandNinja
ModelBlendMax Duo BL2013
Voltage120 V, 60 Hz
Power1600 W
Pitcher Capacity88 oz (2.6 L)
Nutri Ninja Cups Capacity18 oz and 24 oz
Container MaterialBPA-free
Auto-iQ ProgramsExtract, Smoothie, Puree, Frozen Drink, Total Crush
Boost FunctionYes (Auto-iQ Boost)
Manual SpeedsLow, Medium, High, Pulse
Blade AssembliesStacked Blade Assembly and Pro Extractor Blades
SafetyLid lock, automatic shutoff in case of overload
CleaningDishwasher safe (all accessories except motor base)
Motor Base CareWipe with a damp cloth
Warranty1 year limited
Customer Service1-877-646-5288
Thermostat ResetUnplug, wait 15 minutes

Frequently Asked Questions - BlendMax Duo BL2013 NINJA

Why won't the motor start?
Check that the container and lid are properly installed. Make sure the appliance is plugged in and the power button is pressed. If the light flashes, the appliance has overheated or been overloaded: unplug and let cool for 15 minutes.
What to do if the appliance displays 'ERR'?
The 'ERR' message indicates that the selected program is not compatible with the installed container. Only use recommended programs for each container. Unplug the appliance for one minute then plug it back in.
How to safely clean the blades?
Handle blade assemblies with care as they are sharp. Wash them in warm soapy water with a long-handled dish brush. You can also place them in the top rack of the dishwasher.
Can I put the cups in the microwave?
No, never put containers or accessories in the microwave. They could be damaged.
Can you blend hot liquids?
No, do not blend hot liquids. This can create pressure buildup and a risk of burns. Let liquids cool before blending.
How to reset the motor thermostat?
In case of overheating, the motor stops. Unplug the appliance, let it cool for 15 minutes, then empty the container and check that no food is blocking the blades. Plug back in and try again.
What is the maximum liquid capacity in the pitcher?
Do not exceed the 'Max Liquid' line on the pitcher (80 oz for liquids). For thick mixtures, respect the 'Max Fill' line.
How to use the Total Crushing pitcher?
Place the pitcher on the motor base, insert the stacked blade assembly by holding the stem, add ingredients, close the lid by aligning the triangles, then select an Auto-iQ program or speed.
Are Nutri Ninja cups suitable for smoothies?
Yes, they are perfect for smoothies. Use the Auto-iQ Smoothie program. Do not exceed the 'Max Liquid' line and clean after use.
Where to find spare parts?
You can order parts and accessories on the ninjakitchen.com website or call customer service at 1-877-646-5288.

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Download the instructions for your Blender in PDF format for free! Find your manual BlendMax Duo BL2013 - NINJA and take your electronic device back in hand. On this page are published all the documents necessary for the use of your device. BlendMax Duo BL2013 by NINJA.

USER MANUAL BlendMax Duo BL2013 NINJA

TIP: You can locate the model number and date code on the plug prong.

RECORD THIS INFORMATION

Model Number:

Date Code:

Date of Purchase (Keep receipt):

TECHNICAL SPECIFICATIONS

Voltage: 120V, 60Hz

Watts: 1600W

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

These instructions are designed to help you get a complete understanding of your new Nutri Ninja | Ninja BlendMax DUO.

If you have any questions, please call our customer service line at 1-877-646-5288.

Important Safety Instructions 3

Getting to Know Your Nutri Ninja® | Ninja® BlendMax DUO™ . 7

Features 9

Before First Use 10

Using Your Nutri Ninja Cups 11

Using Your MAX 88 oz. Total Crushing Pitcher 15

Suggested Uses & Filling Instructions 19

Filling Your Nutri Ninja Cup 19

Ordering Replacement Parts 19

Care & Maintenance 20

Cleaning 20

Storing. 20

Resetting the Motor Thermostat 20

Troubleshooting Guide 21

Warranty 22

IMPORTANT SAFETY INSTRUCTIONS

PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY

WARNING

To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed, including the following numbered warnings and subsequent instructions.

1 Read all instructions prior to using the appliance and its accessories.
2 Carefully observe and practice all warnings and instructions. This unit contains electrical connections and moving parts that potentially present risk to the user.
3 This product is provided with a stacked blade assembly. Always exercise care when handling the stacked blade assembly. The stacked blade assembly is sharp and is NOT locked to the container. It is designed to be removable to facilitate cleaning and replacement if needed. ONLY grasp the stacked blade assembly by the top of the shaft. Failure to use care when handling the stacked blade assembly will result in a risk of laceration.
4 ALWAYS exercise care when handling the Pro Extractor Blades Assembly. The blades are sharp. ONLY grasp the Pro Extractor Blades Assembly by the outer perimeter of the blade assembly base. Failure to use care when handling the blade assembly will result in a risk of laceration.

5 Take your time and exercise care during unpacking and appliance setup. This appliance contains sharp, loose blades that can cause injury if mishandled.
6 Take inventory of all contents to ensure that you have all parts needed to properly and safely operate your appliance.
7 Unplug the appliance from the outlet when not in use, before assembling or disassembling parts, and before cleaning. To unplug, grasp the plug by the body and pull from the outlet. Never unplug by grasping and pulling the flexible cord.
8 Wash all parts that may contact food before use. Follow washing instructions covered in this Instruction Guide.
9 To protect against the risk of electric shock, DO NOT submerge the appliance or allow the power cord to contact any form of liquid.
10 DO NOT use this appliance outdoors. It is designed for indoor household use only.

11 This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT modify the plug in any way.
12 DO NOT operate any appliance with a damaged cord or plug, or after the appliance malfunctions or is dropped or damaged in any manner. This appliance has no user-serviceable parts. If damaged, contact SharkNinja for servicing.
13 If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similar qualified persons in order to avoid a hazard.
14 Extension cords should not be used with this appliance.
15 DO NOT allow young children to operate this appliance or use as a toy. Close supervision is necessary when any appliance is used near children.

16 This appliance is not intended to be used by people (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
17 Before each use, inspect blade assemblies for damage. If a blade is bent or damage is suspected, contact SharkNinja to arrange for replacement.
18 DO NOT attempt to sharpen blades.
19 DO NOT allow the cord to hang over the edge of tables or counters. The cord may become snagged and pull the appliance off of the work surface.
20 DO NOT allow the cord to hang over the edge of table or counter or to contact hot surfaces, including stoves and other heating appliances.
21 ALWAYS use the appliance on a dry and level surface.
22 NEVER place a blade assembly on the motor base without it first being attached to its corresponding container (pitcher or cup) and lid.

CONTINUED ON PAGE 5

SAVE THESE INSTRUCTIONS

IMPORTANT SAFETY INSTRUCTIONS

PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY

WARNING

To reduce the risk of injury, fire, electrical shock or property damage, basic safety precautions must always be followed, including the following numbered warnings and subsequent instructions.

23 Keep hands, hair, and clothing out of the container when loading and operating.
24 ONLY use attachments and accessories that are provided with the product or are recommended by SharkNinja.
25 During operation and handling of the appliance, avoid contact with moving parts.
26 DO NOT operate the appliance with an empty container.
27 DO NOT fill containers past the max fill or max liquid lines.
28 DO NOT microwave any containers or accessories provided with the appliance.
29 DO NOT perform grinding operations with the Nutri Ninja® Cups and Pro Extractor Blades® Assembly.
30 Before operation, ensure that all utensils are removed from containers. Failure to remove utensils can cause containers to shatter and potentially result in personal injury and property damage.

31 Keep hands and utensils out of container while blending to reduce the risk of severe injury to persons or damage to the blender. A scraper may be used but must be used ONLY when the blender is not running.
32 NEVER operate the appliance without lids and caps in place. DO NOT attempt to defeat the interlock mechanism. Ensure that the container and lid are properly installed before operation.
33 DO NOT expose the containers and accessories to extreme temperature changes. They may experience damage.
34 NEVER leave the appliance unattended while in use.
35 DO NOT open pour spout cover while blender is operating.
36 DO NOT blend hot liquids. Doing so may result in a pressure buildup and steam exposure that can pose a risk of the user being burned.

37 If you find unmixed ingredients sticking to the sides of the pitcher, stop the appliance, remove the lid, and use a spatula to dislodge ingredients. NEVER insert your hands into the pitcher, as you may contact one of the blades and experience a laceration.
38 DO NOT attempt to remove the container and lids from the motor base while the motor and blade assembly is still spinning. Allow the appliance to come to a complete stop before removing lids and containers.
39 Upon completion of processing, ensure that the stacked blade assembly is removed BEFORE emptying pitcher contents. The stacked blade assembly is to be removed by grasping the top of the shaft and lifting from the pitcher. Failure to remove the stacked blade assembly before emptying the pitcher results in a risk of laceration.

40 Remove the Pro Extractor Blades Assembly from the Nutri Ninja Cup upon completion of blending. Do not store ingredients before or after blending them in the cup with the blade assembly attached. Some foods may contain active ingredients or release gases that will expand if left in a sealed container, resulting in excessive pressure buildup that can pose a risk of injury. For ingredient storage in the cup, use only Spout Lid to cover.
41 If the appliance overheats, a thermal switch will activate and temporarily disable the motor. To reset, unplug the appliance and allow it to cool for approximately 15 minutes before using again.
42 The maximum wattage rating for this appliance is based on the configuration of the stacked blade assembly and MAX 88 oz. Total Crushing® Pitcher. Other configurations may draw less power or current.

SAVE THESE INSTRUCTIONS

WELCOME!

Congratulations on your purchase. Use this Owner's Guide to learn about the great features of your Nutri Ninja | Ninja BlendMax DUO. From assembly to use to maintenance, you will find it all in here.

There are a variety of accessories that are compatible with this blender series.

NOTE: The top flap of your box shows the select accessories that are included with your model.

If you have any questions, concerns or feedback, we'd love to hear from you. Give us a call at 1-877-646-5288 or visit ninjakitchen.com/customersupport

To learn more about our products and to find great recipes, please visit ninjakitchen.com

  • 80 oz. max liquid capacity.

MAIN UNIT

AMotorBase

B Pitcher Lid
C MAX 88 oz. Total Crushing® Pitcher*
D Pro Extractor Blades® Assembly
E Stacked Blade Assembly

FSpoutLid

G 24 oz. Tritan™ Nutri Ninja Cup
H 18 oz. Tritan Nutri Ninja Cup

NINJA BlendMax Duo BL2013 - MAIN UNIT - 1

NINJA BlendMax Duo BL2013 - MAIN UNIT - 2
B

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D

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F

NINJA BlendMax Duo BL2013 - MAIN UNIT - 5
c

NINJA BlendMax Duo BL2013 - MAIN UNIT - 6
E
G

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NINJA BlendMax Duo BL2013 - MAIN UNIT - 8
H

NINJA BlendMax Duo BL2013 - MAIN UNIT - 9

IMPORTANT: Review all warnings on pages 3-6 before proceeding.

DID YOU KNOW?

  • You can take your drinks on the go using the Spout Lids.
  • All containers and lids are BPA free.
  • Our blades, containers and lids are all dishwasher safe.

NINJA BlendMax Duo BL2013 - DID YOU KNOW? - 1

PULSE

Offers greater control of pulsing and blending. Operates only when the PULSE button is pressed. Use short presses for short pulses.

LOW/MED/HI

Select your preferred speed for ultimate control.

Auto-iQ BOOST

Adds time to any Auto-iQ program so you can control the consistency of your recipes. The BOOST button toggles between YES and NO: select BOOST YES for smoother, creamier results; select BOOST NO for more texture.

Auto-iQ EXTRACT

Ideal for hard, leafy, or fibrous whole fruits and vegetables, including their skins, seeds, and stems.

Auto-iQ SMOOTHHIE

Great for creamy, super-smooth drinks made from frozen fruit, ice or dairy products.

Auto-iQ PUREE

Automatically blends your ingredients to create silky-smooth dips, sauces and soups.

Auto-iQ FROZEN DRINK

Takes all the guesswork out of turning ice, juices and fruit into expertly blended frozen drink.

Auto-iQ TOTAL CRUSH

Crushes ice cubes (including ones made with coffee or juice) to create snow cones and granitas. Also pulverizes frozen berries into powder for a unique twist on frozen desserts.

1 Remove all packaging materials from the appliance. Exercise care when unpacking blade assemblies. All blade assemblies are sharp.
2 The stacked blade assembly is NOT locked in place in its containers. Handle the stacked blade assembly by grasping the top of the shaft.
3 Handle the Pro Extractor Blades Assembly by grasping around the perimeter of the blade assembly base.
4 Wash containers, lids and blade assemblies in warm, soapy water using a dishwashing utensil with a handle to avoid direct contact with the blades. Exercise care when handling blade assemblies, as the blades are sharp.
5 Thoroughly rinse and air-dry all parts.
6 All attachments are dishwasher safe. It is recommended that the lids and blade assemblies be placed on the top rack of the dishwasher. Ensure that blade assemblies are removed from their containers before placing in the dishwasher. Exercise care when handling blade assemblies.
7 Wipe the motor base with a clean, damp cloth.

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 1

IMPORTANT: Review all warnings on pages 3-6 before proceeding.

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 2

TIP: For recommended loading instructions, check out page 19.

NOTE: Auto-IQ programs have pauses and changes in speed throughout the cycle.

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 3

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 4

1 Place the unplugged motor base on a clean, dry, and level surface such as a countertop or table. Press downward on the motor base to adhere the suction cups to the work surface. Ensure the motor base is connected to power.

2 Add ingredients to the Nutri Ninja Cup. DO NOT add ingredients past the Max Liquid line on the cup.

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 5

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 6

3 Install the Pro Extractor Blades Assembly onto the top of the cup. Twist the lid clockwise until it's sealed tightly.

4 Turn the Nutri Ninja Cup upside down and install onto the motor base. Align the tabs on the cup with the slots on the base, then twist until you hear a click. When the unit is connected to power and the container is correctly locked on to the motor base, the program buttons will illuminate and the unit is ready for use.

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 7

IMPORTANT: Review all warnings on pages 3-6 before proceeding.

NOTE: Auto-IQ™ programs have pauses and changes in speed throughout the cycle. For program descriptions, reference page 9.

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 8

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 9

5 Select the program that best suits your recipe. The Auto-iQTM feature will automatically stop the appliance at the end of the program. Non-Auto-iQ settings will continue to run until the appliance is stopped. To pause the appliance at any time, press the currently active button a second time. Reference page 9 for program descriptions.

6 To remove the cup from the motor base, turn the cup counterclockwise and then lift it off the motor base.

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 10

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 11

NINJA BlendMax Duo BL2013 - Auto-iQ TOTAL CRUSH - 12

7 Remove the Pro Extractor Blades Assembly by twisting the cap counterclockwise. Exercise care when handling the blade assembly, as the blades are sharp. Do not store blended contents with the Pro Extractor Blades Assembly attached.

8 Unplug the appliance when finished and release the motor base from the work surface. To release the motor base, gently pull it toward you. Refer to page 20 for storing instructions.

9 To enjoy your drink on the go, place the Spout Lid onto the Nutri Ninja® Cup and twist clockwise until firmly sealed. For storage, only use Spout Lid to cover.

USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER - 1

IMPORTANT: Review all warnings on pages 3-6 before proceeding.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER - 2

TIP: Select BOOST YES when you want a thinner, finer consistency. Use BOOST NO when you want more texture.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER - 3

TIP: If the stacked blade assembly is not fully seated, you will not be able to install and lock the lid into position.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER - 4

TIP: To learn more about the unit's programs, check out page 9.

NOTE: DO NOT add ingredients before completing installation of the stacked blade assembly.

NOTE: The pitcher can be installed in two different orientations. The handle can be positioned on the front-right corner of the motor base or the front-left corner of the motor base.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER - 5

1 Plug in motor base and place on a clean, dry, level surface such as a countertop or table. Press downward on the motor base to adhere the suction cups to the work surface.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER - 6

2 Lower the pitcher onto the motor base. The handle should be aligned slightly to the right and the pitcher should be oriented so the LOCK symbols are visible on the motor base. Then rotate the container to the left until you hear a click.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER - 7

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER - 8

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING PITCHER - 9

3 Exercising care, grasp the stacked blade assembly by the top of the shaft and place it onto the drive gear inside the pitcher. Note that the blade assembly will fit loosely onto the drive gear.

4 Add ingredients to the pitcher, making sure not to exceed the Max Fill line on the side of the pitcher. When blending any kind of liquids, such as beverages or smoothies, DO NOT exceed the MAX Liquid line on the side of the pitcher.

5 Place the lid on the pitcher, aligning the triangle symbol located on the lid with the triangle symbol located on the pitcher's handle. Press down on the handle until you hear a click. The triangle symbols MUST be aligned for the lid to lock into place and the appliance to operate. When the unit is connected to power and the container is correctly locked into the motor base, the program buttons will illuminate and the unit is ready for use.

USING YOUR MAX 88 OZ. TOTAL CRUSHING® PITCHER - CONT.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING® PITCHER - CONT. - 1

IMPORTANT: Review all warnings on pages 3-6 before proceeding.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING® PITCHER - CONT. - 2

IMPORTANT: As a safety feature, the power light will flash and the motor will be disabled if the pitcher and lid are not properly installed. If this happens, repeat step 5 on page 16. When the pitcher and lid are properly installed, the power light will illuminate solid, indicating the appliance is ready for use.

NOTE: For even blending, PLUSE ingredients in short intervals. For program descriptions, reference page 9.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING® PITCHER - CONT. - 3

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING® PITCHER - CONT. - 4

6 Select the speed or Auto-iQTM program that best suits your recipe. The Auto-iQ feature will automatically stop the appliance at the end of the program. Non-Auto-iQ settings will continue to run until the appliance is stopped. To pause the appliance at any time, press the currently active button a second time.

7 When ingredients have reached your desired consistency, stop the appliance by pressing the power button, and wait for the appliance to come to a complete stop.

8 To remove the pitcher from the motor base, turn the pitcher counterclockwise and then lift it off the motor base.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING® PITCHER - CONT. - 5

9 For thinner mixtures, ensure that the lid is locked into place, open the pour spout cap on the lid and use the pour spout to empty contents of the pitcher.

10 For thicker mixtures that cannot be emptied through the pour spout, remove the lid and stacked blade assembly before pouring. To remove the lid, press the RELEASE button on the lid and lift the handle. The lid can then be removed from the pitcher. To remove the stacked blade assembly, carefully grasp the blade assembly by the top of the shaft and remove from the Pitcher. The pitcher can then be emptied.

11 Unplug the appliance when finished and release the motor base from the work surface. To release the motor base, place your hands underneath it and gently pull it toward you. Refer to page 20 for storing instructions.

NINJA BlendMax Duo BL2013 - USING YOUR MAX 88 OZ. TOTAL CRUSHING® PITCHER - CONT. - 6

IMPORTANT: Review all

warnings on pages 3-6

before proceeding.

ORDERING REPLACEMENT PARTS

To order additional parts and attachments, please visit ninjakitchen.com or contact customer service at 1-877-646-5288.

NINJA BlendMax Duo BL2013 - ORDERING REPLACEMENT PARTS - 1

FILLING YOUR NUTRI NINJA® CUP

For best results, always follow recipe directions when filling your Nutri Ninja Cups. When you're not using a recipe, use the following guidelines:

Start with fresh fruit or veggies (for best results, cut ingredients in 1-inch chunks). Next add leafy greens or herbs, followed by any liquids like water, juice, milk, or yogurt. Then add seeds, powders or nut butters. Lastly, add ice or frozen ingredients. Remember to securely tighten the Pro Extractor Blades® Assembly and don't overfill the cup.

CLEANING

1 Separate all parts.
2 Wash all containers in warm, soapy water with a soft cloth.

3 Hand Washing

Wash blade assemblies in warm, soapy water using a dishwashing utensil with a handle to avoid direct contact with the blades. Exercise care when handling blade assemblies as the blades are sharp. Thoroughly rinse and air-dry all parts.

Dishwasher

All attachments are dishwasher safe. It is recommended that the lids and blade assemblies be placed on the top rack of the dishwasher. Ensure that blade assemblies are removed from their containers before placing in the dishwasher. Exercise care when handling blade assemblies
4 Wipe the motor base with a clean, damp cloth. Allow time to dry before operation.

STORING

Store the unit upright and store all blade assemblies inside or attached to their respective containers with their lids locked into place.

DO NOT store blended or unblended ingredients in the Nutri Ninja® Cup with the blade assembly attached.

DO NOT stack items on top of the containers. Store any remaining attachments alongside the appliance or in a cabinet where they will not be damaged or create a hazard.

RESETTING THE MOTOR THERMOSTAT

This appliance features a unique safety system that prevents damage to the motor and drive system should you inadvertently overload the appliance. If the appliance is overloaded, the motor will be temporarily disabled. Should this occur, follow the reset procedure below.

1 Unplug the appliance from the electrical outlet.
2 Allow the appliance to cool for approximately 15 minutes.
3 Remove the container lid and blade assembly. Empty the container and ensure no ingredients were jamming the blade assemblies.
4 Reset the unit in accordance with the applicable instructions for the container and blade type.

IMPORTANT: Ensure that maximum capacities are not exceeded. This is the most typical cause of appliance overload.

If your unit needs servicing, please call Customer Service at 1-877-646-5288.

WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug unit before troubleshooting.

Motor doesn't start or blade assembly doesn't rotate.

  • Make sure the container is securely placed on motor base.
  • Make sure the lid is securely on container in the correct position (align arrows).
  • The appliance is turned off. Press the power button (O) to turn on.
  • Check that the plug is securely inserted into the electrical outlet.
  • Check the fuse or circuit breaker.
  • The unit has overloaded. The appliance will stop and the power light will flash. Unplug and wait approximately 15 minutes before using again.
  • The unit has overheated. Unplug and wait approximately 15 minutes before using again.
  • Check to make sure the unit is not overloaded.

Food is chopped too fine or is too watery.

  • The food has been over-processed. Use PULSE button for controlled processing.

Food collects on lid or on the sides of the container.

  • The mixture is too thick. Add more liquid.

You cannot create snow from solid ice.

  • Do not use ice that has been sitting out or has started to melt. Use ice straight from the freezer.
  • Start with a few pulses and then go to a continuous blending cycle.

Motor base won't stick to counter or tabletop.

  • Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces. Suction feet WILL NOT stick on some surfaces such as wood, tile and non-polished finishes.
  • DO NOT attempt to use appliance when the motor base is stuck to a surface that is not secure (cutting board, platter, plates, etc.).

You get an "ERR" message.

  • Your Nutri Ninja® | Ninja® BlendMax DUO™ is able to sense which container is on the motor base. You may be trying to use a program that is not designed for the container you have installed. The programs will light up, indicating which programs are available for each container.
  • You may also see the "ERR" message if your unit has been running for more than 2 minutes within a brief period of time. If this occurs, please unplug the unit for 1 minute before restarting.

You have a blinking red light.

  • The unit is not installed properly. For your safety the unit will only be able to be turned on when it is properly assembled. Please refer to the assembly pages of this Owner's Guide for assistance.

The 1-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 1 year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in this Owner's Guide, subject to the following conditions and exclusions.

What is covered by my warranty?

  1. The original unit and/or non-wearable components deemed defective, in SharkNinja's sole discretion, will be repaired or replaced for up to 1 year from the original purchase date.
  2. In the rare event that a replacement unit is issued, the warranty coverage ends six months after the receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by my warranty?

Our Customer Care/Product Specialists are available to provide all the warranty service options available to you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.

  1. Normal wear and tear of wearable parts (including all blending vessels, lids, blades and blender base) which require regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.
  2. Any unit that has been tampered with or used for commercial purposes.
  3. SharkNinja will cover the cost for the customer to send the unit to us for repair or replacement. A fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or replacement unit.
  4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
  5. Consequential and incidental damages.
  6. Defects caused by or resulting from damages from shipping or from repairs, service, or alteration to the product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
  7. Products purchased, used or operated outside of North America.

Problems with your unit/How to get service:

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit ninjakitchen.com for product care/maintenance self-help. Our customer care and product specialists are also available at 1-877-646-5288 to assist with product support and warranty service options.

How to initiate a warranty claim:

You must first activate your warranty by registering your unit online at ninjakitchen.com/customersupport (Note: Purchases made directly from SharkNinja are automatically registered with us and the warranty activated.) Alternatively, you can call 1-877-646-5288 to have a customer care specialist assist you. Please note, you must call 1-877-646-5288 to initiate a warranty claim. Return and Packing Instruction information will be provided at that time.

The customer care line is open Mon-Fri, 8am-10pm ET and Sat & Sun, 9am-6pm ET.

Replacement parts are available for purchase at ninjakitchen.com. For more information on what is classified as wearable and non-wearable parts, please visit ninjawarranty.com.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

ENREGISTERR VOTRE ACHAT

NINJA BlendMax Duo BL2013 - ENREGISTERR VOTRE ACHAT - 1

ninjakitchen.com

NINJA BlendMax Duo BL2013 - ENREGISTERR VOTRE ACHAT - 2

1-877-646-5288

NINJA BlendMax Duo BL2013 - ENREGISTERR VOTRE ACHAT - 3

Auto-iQ BOOST™ (IMPULSO Auto-iQ)

Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.

Ninja, Nutri Ninja, Pro Extractor Blades, and Total Crushing are registered trademarks of SharkNinja Operating LLC.

Auto-iQ Boost, Auto-iQ, BlendMax and DUO are trademarks of SharkNinja Operating LLC.

For SharkNinja U.S. Patent information visit sharkninja.com/USPatents

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Product information

Brand : NINJA

Model : BlendMax Duo BL2013

Category : Blender