HERO 11 - Tablet THOMSON - Free user manual and instructions

Product type	2-in-1 touchscreen tablet with detachable keyboard
Brand	Thomson
Model	HERO 11
Operating system	Windows 10
Screen type	Multi-touch
Wireless connectivity	Wi-Fi and Bluetooth
Ports	1 x USB Type-C, headphone/microphone jack, micro-SD card reader, power port
Front camera	Integrated webcam
Speakers	Built-in stereo
Microphone	Built-in
Battery	Rechargeable lithium-ion (non-removable)
Power supply	AC adapter included
Keyboard	Integrated with function keys and touchpad
Touchpad	Multi-touch, compatible with Windows 10 gestures
Care and cleaning	Clean with a soft, dry cloth; avoid solvents and chemicals
Operating temperature	5°C to 35°C
Safety	Do not expose to water, avoid shocks and strong magnetic fields
Repairability	Battery replaceable only by an authorized technician; do not disassemble yourself
Warranty	Refer to the provided general warranty terms
Included documents	User manual in downloadable PDF format

Frequently Asked Questions - HERO 11 THOMSON

A black or colored dot appears on the screen

This phenomenon does not affect the performance of your device. If the problem persists, please consult the general warranty terms and then contact Thomson After-Sales Service.

The touchpad does not work

Check that the touchpad is properly enabled using the function keys Fn + touchpad icon (usually F7 or F9).

The battery charge indicator does not light up

Check that the AC charger is properly connected to a power outlet and to the device's power port. If the problem persists, contact Thomson After-Sales Service.

How to optimize battery life

To optimize battery life, you can adjust the screen brightness, disable Wi-Fi and Bluetooth if not in use, and close unused applications.

I lost the AC adapter

Contact Thomson After-Sales Service to obtain a replacement adapter.

The battery no longer works

Contact Thomson After-Sales Service for a check or replacement.

The device makes no sound

Check that the sound has not been muted using the function key Fn + speaker icon or by increasing the volume. Make sure no headphones are connected.

At startup, the indicator lights up but the system does not start

Force shutdown by pressing the power button for 10 seconds, disconnect all USB devices, plug in the charger, then turn on. If the problem persists, contact Thomson After-Sales Service.

The computer does not wake from sleep mode

Use the power button to wake from sleep mode. Check that the battery is sufficiently charged by plugging the device into the mains, then press the power button again.

Where to find the drivers for your Thomson device

The necessary drivers are located in the folder C:\WINDOWS\DRIVERS\. We recommend saving this folder to an external storage device (hard drive, USB key).

USER MANUAL HERO 11 THOMSON

USER'S MANUAL / MANUAL DE USUARIO / MANUAL DO USUÁRIO

Thank you for choosing a Thomson Computing device. To ensure that you are fully satisfied with your device, we invite you to read the information in this user manual.

HERO - 13.3"

VERSION 1.0 - 0919

Legal Notice

Trademark

WARNING:

Click / Double-click

Drag and Drop

Left click

Right click

Scrolling

Zoom

Show desktop

Drag and Drop

Left click

Scroll

Zoom

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HERO - 13.3"

VERSION 1.0 - 0919

Legal Notice

Commercial brand

THOMSON and the THOMSON logo are registered trademarks of Technicolor (S.A.) or its subsidiaries and are used under license by Group SFIT. Microsoft®, Windows®, Windows Server® and Windows Vista® are registered trademarks of Microsoft Corporation in the United States and/or other countries/regions. The software names in this User's Guide are the property of their respective companies in accordance with the corresponding license agreement. Any reference to this software is given for information only. All other product and brand names mentioned herein may be registered trademarks, trademarks or service marks of their respective owners. Any reference to these names is for information purposes only.

Copyrights

Copyright in this User Guide is held by Group SFIT (SAS). It is prohibited to copy, translate, modify or transmit this User Guide by any means or in any format whatsoever without the prior written consent of Group SFIT (SAS).

Disclaimer of liability

For a better user experience, Group SFIT (SAS) reserves the right to make changes to this manual. The information contained in this document is subject to change without notice. Users are responsible for any damage resulting from improper use of this User Guide. In addition, except for the explicit warranty given in the product maintenance manual or in our service commitment, Group SFIT (SAS) makes no warranty, express or implied, related to this User Guide (including on the formulations chosen).

Declaration of conformity

Group SFIT hereby declares that this product complies with the essential requirements and other applicable provisions of Directive 2015/53/EU. The declaration of conformity is available on the internet link:

www.mythomson.com

- Important safety instructions -

This unit should be used in an environment with an ambient temperature between 5°C (41°F) and 35°C (95°F).

Do not expose the unit to rain or moisture and keep it away from liquids. In case of splashing water or other liquid on the unit, immediately switch off the unit and wait until it is completely dry before turning it on again.

Do not expose the device directly to solar radiation.

Do not use strong solvents, liquid detergents, or other chemicals on or near the surface of the unit to prevent corrosion or deterioration of the surface.

Do not expose the camera to a dusty environment.

Do not use the unit during a gas leak.

Do not expose the device to strong magnetic or electric fields. You can run the device through airport X-ray detectors. However, it is recommended not to pass your device through magnetic detection portals or expose it to portable detectors.

Do not place any objects on the device.

Do not place the unit on an uneven or unstable surface.

Make sure to protect the unit from falls or any other impact that may damage it.

Do not leave the appliance on or loaded on your lap or any other part of your body to avoid any risk of heat-related injuries.

Switch off the unit before transporting it or covering it with a material that does not allow optimal air circulation.

Do not use damaged power cords, accessories, or other devices with your device.

We recommend the exclusive use of the accessories (power supply, cables, etc.) supplied with the unit.

Use only original batteries. Replacing the battery with an incorrect battery can cause an explosion risk.

Do not disassemble, modify, or repair the unit yourself, as this may void the warranty.

Please back up your important content regularly to avoid data loss.

Our company accepts no responsibility for the loss or removal of items contained in the device due to improper use of the hardware or software, lack of maintenance, or any other accidental event.

This product has been designed to allow proper recycling of parts and components. The symbol representing a crossed-out wheeled bin indicates that the device should not be disposed of with municipal waste. Consult local regulations for disposal of electronic devices.

The symbol representing a crossed-out wheeled bin indicates that the battery should not be disposed of with municipal waste. Consult local regulations for battery disposal.

At full volume, prolonged listening to the portable audio device may damage the user's hearing.

- Presentation of the device -

Front view

Top view

Bottom view

Left view

Right view

Note: The presentation of the device and some features may vary by country, model, or version.

Front view

1. Front camera - Webcam

Use this camera for video calls or to take pictures.

1. Power supply indicator
2. Microphone

The microphone allows you to use the voice commands on your device, make audio/video calls, or make audio recordings.

1. Screen
2. Keyboard connector

This connector allows the tablet to be connected to the keyboard

1. Keyboard
2. Touchpad

The touchpad allows you to enjoy the features of a mouse. It offers an intuitive interface thanks to its multi-gestures features.

Top view

1. Power button

A long press of this button allows you to turn your notebook on or off.

1. VOL+ / VOL- button

Press this VOL+ button to increase the volume.

Press VOL- to reduce it.

Bottom view

1. Keyboard connector

This connector allows the tablet to be connected to the keyboard.

Left view

1. Mains power port

This port provides power when connected to an adapter.

1. USB Type-C port

This new-generation USB port has the particularity of being versatile, since it allows data, video and audio streams, and energy to be transmitted. The use of an adapter (not supplied) will be necessary to use some of the connector's features.

1. Headset/microphone socket

Use this port to connect external speakers or headphones to your tablet. You can also connect headphones with an external microphone.

1. Speaker
2. Micro-SD card reader

The micro-SD card reader allows you to read or write to micro-SDHC / micro-SDXC memory cards.

Right view

1. Speaker

- Switching on -

Note: Charge your Thomson device before using it for the first time.

Charging the battery of your device

Connect the AC adapter to an earthed electrical outlet.

WARNING:

Read carefully the following instructions concerning the battery of your THOMSON device:

• Only a technician authorized by Thomson is authorized to remove and handle the battery.
• The battery in your Thomson device may present a fire or burn hazard if it is removed or disassembled.
• Comply with the information on the device's warning labels to avoid any risk of injury.
• There is a risk of explosion if the battery is replaced by an incorrect model.
• Do not dispose of the battery in a fire.
• Do not attempt to short-circuit the battery of the Thomson camera.
• Do not attempt to disassemble the battery or reassemble the battery.
• Stop using the battery if it leaks.
• The battery and its components must be recycled or disposed of properly.
• Keep the battery and its components out of reach of children.

Turning your device on / off

Turn on your device by pressing and holding the power button for a long time.

To turn off your device, go to the Start menu and select Start/Stop > Stop.

First start of your device

During the first boot, the Windows® 10 operating system will guide you through the configuration steps.

Once these configuration steps are completed, the system completes the installation and applies your customized settings. Do not turn off the unit and ensure that there is sufficient battery power during this step.

The Windows® 10 home screen appears after installation and configuration is complete.

Note: If you want to restore the factory configuration or reinstall your operating system, we recommend using the Windows Reset function. For this reason,

1. Open the start menu and choose "Settings".
2. Select "Update and Security" then "Recovery" from the right menu.
3. Click on the "Start" button in the "Reset this PC" section.
4. Let us guide you.

- Using the touchpad -

Move the pointer

Slide your finger on the touchpad to move the cursor.

Click / Double-click

Press briefly once to make a click. For example, to select an item on the desktop or in the file explorer or to open an application from the start menu.

Press briefly twice to make a double click. For example, on the desktop or in the file explorer, this function will allow you to open the selected item.

Drag and drop

Press the trackpad briefly twice to select the item and hold your finger on the trackpad by sliding it to the desired position and releasing. You can also select an element and hold down a left click while sliding another finger on the touchpad to drag and move an element.

Left click

Briefly press the touchpad once to make a left click.

Right click

Press briefly once at the bottom right of the touchpad to make a right click or press briefly with two fingers on the touchpad.

Scrolling

Slide two fingers up or down to scroll vertically.

Slide two fingers left or right to scroll horizontally.

Zoom

Move two fingers closer to the touchpad area to zoom out (zoom -).

Move two fingers away from the touchpad area to zoom in (zoom +).

Show all applications running

Slide three fingers upwards to display all applications running.

View the desktop

Slide three fingers down to display the Windows® 10 desktop.

Open the action center

Briefly press with four fingers to open the Windows® 10 action center.

- Using the touchscreen -

Click / Double-click

Briefly press the touch screen once to make a click. For example, to select an item on the desktop or in the file explorer, or to open an application from the Start menu. Briefly press the touch screen twice to make a double-click. For example, on the desktop or in the file explorer, this function will allow you to open the selected item.

Drag and drop

Press the touch screen once to select the item and hold your finger on the touch screen by dragging it to the desired position and releasing.

Left click

Briefly press the touch screen once to make a left click.

Right click

Press the touch screen for 2 seconds with one finger.

Scrolling

Slide a finger up or down to scroll vertically. Slide a finger left or right to scroll horizontally.

Zoom

Move two fingers closer to the touch screen to zoom out (zoom -).

Move two fingers away from the touch screen to zoom in (zoom +).

Show all applications running

Slide a finger from the left outer edge of the screen to the inside of the screen to display all applications running.

Open the action center

Slide a finger from the right outer edge of the screen to the inside of the screen to display all applications running.

- Using the keyboard -

Function keys

The keypad on your device is equipped with function keys for performing actions or settings.

Note: The key icons displayed and the functions offered may vary depending on the model.

fn + 1/2 Put the computer into standby mode

fn + Home Opens the default web browser

fn + Clipboard Enables or disables the touchpad

fn + Document Lower the volume level

fn + Pin Increases the volume level

fn + Mute Enables or disables sound

fn + Music Opens the default media player

fn + Play/Pause Media player playback or pause function

fn + Previous Music or video

fn + ▶▶▶ Next music or video

fn + ★ Decreases the brightness of the screen

fn + ☆ Increases the brightness of the screen

fn + 📧 Opens the default email software

fn + □■ Enables the use of an external display

fn + ⚙ Opens the settings menu

fn + Ⓧ Opens the search pane

fn + Δ Enables / Disables the wireless network

fn + 📄 Displays applications running at runtime

fn + 📄 Opens the sharing pane

fn + ↑ Vertical scrolling upwards

fn + ↓ Vertical scrolling down

fn + ↘ Start function

fn + ↙ Fine function

Pause Cancels the current program (example: a game)

PrtScr/ Saves a screenshot of your screen

Numlck/ Enables/disables the numeric keypad

ScrLk Enables/disables scrolling

Ins Enables/disables the Refresh mode

Shortcut keys

Using the shortcut keys makes it easier to navigate under Windows® 10.

Opens the Windows® 10 Start menu

+ A Opens the action center

+ D Displays the desktop

+ E Opens the file explorer

+ I Opens the Device Settings menu

+ L Locks the computer and displays the lock screen

+ M Reduces the size of active windows

+ S Opens the search window

+ P Opens the Project pane

- Windows® 10 Overview -

Presentation of the interface

Note: The interface may vary by country, model or version of Windows® 10

The Start menu is the entry point for your device. It allows you to access applications, folders and settings.

The taskbar displays the applications in use and allows you to switch between them.

The notification area displays important information about the use of your device.

The search pane allows you to easily search through your files, applications and other items on your device.

Presentation of the Start Menu

Note: The interface may vary by country, model or version of Windows® 10

The Start menu is the entry point for your device. It allows you to access applications, folders and settings.

Stop, Restart or Sleep your device Allows you to open the parameters Allows you to log out, lock the user session or change account settings

The applications installed on your device are listed here.

Note: To open an application, move the mouse pointer over it and click to open it.

Displays your favorite applications as tiles for quick and easy access.

Note: To display an item as a tile, right-click on it and select the «Pin to Start Menu» option.

To remove a tile, right-click on it and select the option: «Detach from the start menu».

Presentation of the Action Centre

Note: The interface may vary by country, model or version of Windows® 10.

The action center groups all notifications from your applications. The lower part provides the main shortcuts useful for setting up your device.

To open the action center, click on the icon ▼ in the notification area.

Connecting to a wireless Wi-Fi network

Your device is equipped with a Wi-Fi module. Connecting to a Wi-Fi wireless network will allow you to access the Internet, check your e-mails, perform device updates or access a home or business network. To connect, follow these steps:

Click on the ☐ or Ⓤ in the notification area. If Wi-Fi is not enabled, click on the Select your wireless network from the list. Click on «Connect». If your wireless network requires a security key, fill in the key before making the connection.

Pairing your device with a Bluetooth device

Your device is equipped with a Bluetooth module. This one allows you to connect it to a Bluetooth device (mouse, portable speakers...). To connect the two devices, follow these steps:

Go to the Start menu and select Settings. Click on the «Devices» section and select «Bluetooth and other devices». Select the option + "Add Bluetooth or other device" Let the assistant guide you.

Activate the Airplane mode

Airplane mode disables wireless Wi-Fi and Bluetooth connectivity. To activate the airplane mode:

Click on the icon ▶ or Ⓤ in the notification area. Click on the button Replace mode. To disable the airplane mode: Click on the icon ▲ or Ⓞ in the notification area. Click on the button

System restoration

WARNING:

Make a backup of your important data before running this option.

Windows® 10 offers several recovery options to restore the factory configuration:

• Keep my files: Reset your device by keeping your personal files.
• Delete All: Restores the factory configuration of your device. Make a backup of your important data before running this option.
• Roll back to the previous version of Windows® 10: Use this option if you are having trouble with your device after the system update.
• Advanced boot: This option allows you to boot from an external device, access the device's firmware settings, change Windows boot settings, or restore Windows from a disk image.

To perform a restoration operation, follow the following steps:

Go to the Start menu and select Settings. Click on the “Update and security” section and select “Recovery”. Select the restoration option to be executed.

Windows 10

Discover more features on the Microsoft website:

https://support.microsoft.com/en-us/hub/4338813/windows-help?os=windows-10

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- FAQ -

A black or colored dot appears on the screen !

This does not affect the performance of your device. If the problem persists, please consult the general warranty conditions and then contact Thomson Customer Service.

The touchpad doesn't work!

Check that the touchpad is correctly activated using the function keys Fn

The battery charge indicator does not light up!

Make sure that the AC charger is properly connected to an AC outlet and the power port of the unit. If the problem persists, contact Thomson Customer Service.

How to optimize battery life?

To optimize battery life, you can adjust the screen brightness, disable Wi-Fi and Bluetooth if you are not using them, and close applications you are not using.

I lost the AC adapter!

Contact Thomson Customer Service.

The battery doesn't work anymore!

Contact Thomson Customer Service.

The device does not emit any sound!

Check that the sound has not been disabled by using the function key Fn + or by increasing the volume by using the function key Fn +. Make sure that no headphones are connected to your device.

When the device starts, the power indicator lights up but the operating system does not start!

Force the device to turn off by pressing the power button for 10 seconds and then disconnect all connected USB devices. Connect the device to a socket with the charger. Turn on the device.

If the problem persists, contact Thomson Customer Service.

The computer does not wake up from sleep mode!

Use the power button to exit standby mode. Check that the battery level is sufficient by plugging the unit into an AC outlet using the charger. Press the power button again.

Where to find the drivers for your Thomson device?

The drivers necessary for the proper functioning of your device are present in the following folder:

We recommend that you backup the entire folder to an external storage medium (external hard disk, USB sticks, CD-R) in order to keep a copy of these drivers.

USER MANUAL

HERO - 13.3"

VERSION 1.0 - 0919

Legal notice

Trademark

WARNING:

Click / Double click

Drag and drop

Left click

Right click

Scrolling

Zoom

View desktop

Slid and Moved

Left click

Scrolling

Zoom

- Keyboard usage -

Function keys

Microsoft iPhone 2 application

2.000 and medical centre

Windows Update: frequent programs

Microsoft Community

HERO - 13.3"

VERSION 1.0 - 0919

Legal Notice

Trademark

NOTICE:

To turn off the device, go to the Start menu and select Start/Stop > Stop

Click / Double-click

Right-click

Scrolling

Zoom

Move two fingers apart on the touchpad area to zoom in (zoom +).

Drag and Drop

Left click

Scrolling

Zoom

The following table is part of the annual income tax rate:

Legal notice

Trademark

WARNING:

Left click

Right click

Scroll

Zoom

Left click

Scroll

Zoom

fn + ▶▶▶ Next music or video

Displays applications running at runtime

Discover more features on the Microsoft website:

https://support.microsoft.com/it-it/hub/4338813/windows-help?os=windows-10

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HERO - 13.3"

VSIE 1.0 - 0919

WARNING:

Click / Double-click

Drag and drop

Left-click

Right-click

Scroll

Zoom

Show all running applications

Left click

Scroll

Zoom

Show all running applications

Discover more features on the Microsoft website:

https://support.microsoft.com/nl-be/hub/4338813/windows-help?os=windows-10

Windows Help

Windows 10

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HERO - 13.3"

VERSION 1.0 - 0919

Imprint

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- Presentation of the device -

Front view

Top view

Bottom view

Left view

Right view

WARNING:

Drag and drop

Right-click

Scroll

Zoom

Drag and drop

Left-click

Scroll

Zoom

Discover more features on the Microsoft website:

https://support.microsoft.com/de-de/hub/4338813/windows-help?os=windows-10

Windows Help

Legal representative:

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For new work, a cord question here

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