STRZA3100ES - AV receiver SONY - Free user manual and instructions

Product Type	Audio-Video Receiver
Brand	Sony
Model	STR-ZA3100ES
Dimensions (W x H x D)	430 mm x 174 mm x 410 mm
Weight	13.3 kg
Power Supply	120 V AC, 60 Hz
Power Consumption	290 W
Standby Power Consumption	0.3 W
Output Power (stereo)	100 W + 100 W (6 ohms, 20 Hz-20 kHz, THD 0.09%)
Output Power (surround)	150 W per channel (6 ohms, 1 kHz, THD 0.9%)
Number of Channels	7.1 (discrete amplification)
HDMI Inputs	6 (including 1 on front)
HDMI Outputs	2
Supported Video Resolutions	4K/60p, 3D, Deep Color, HDR, BT.2020
Supported Audio Formats	Dolby Atmos, DTS:X, Dolby TrueHD, DTS-HD MA, DSD, Linear PCM
Automatic Calibration	Auto Calibration with supplied stereo microphone
Speaker Relocation (D.C.A.C. EX)	Yes
Ceiling Speaker Mode	In-Ceiling Speaker Mode
Sound Optimizer	Sound optimization according to volume level
Multiple Zones	Zone 2 and Zone 3 (audio and HDMI)
Network Connectivity	Ethernet 1000BASE-T, 8-port hub (2 PoE)
Additional Audio Inputs	Optical (2), coaxial (1), analog (4)
Special Functions	CUSTOM PRESET, Pure Direct, Standby Through, Easy Setup
Supplied Accessories	Remote control, batteries, calibration microphone, FM/AM antennas, power cord, front panel cover

Frequently Asked Questions - STRZA3100ES SONY

How to install and set up the receiver for the first time?

Follow the supplied Quick Start Guide. Connect the speakers and AV devices, then turn on the unit. Launch Easy Setup which appears automatically. Follow the on-screen instructions, including connecting the calibration microphone at the listening position and adjusting the speakers.

How to connect a TV to the receiver?

Use an HDMI cable to connect the receiver's HDMI output (HDMI OUT A or B) to your TV's HDMI input. If your TV supports eARC, the TV's audio output can be transmitted back to the receiver via the same HDMI cable.

Which audio formats are supported?

The receiver supports Dolby Atmos, DTS:X, Dolby TrueHD, DTS-HD Master Audio, DSD, and multichannel Linear PCM. The formats are decoded via HDMI, optical, or coaxial.

How to adjust the speakers for optimal sound?

Use the Auto Calibration function with the supplied stereo microphone. Place the microphone at the listening position, then start calibration from the menu or the AUTO CAL button. The unit analyzes the distance and orientation of the speakers and adjusts the settings automatically.

What to do if no sound comes out of the speakers?

First check that the speakers are properly connected and that SPEAKERS is not set to OFF. Make sure the volume is not at -∞ dB and that the appropriate input source is selected. Also check the cables and settings of the source device.

How to use the multi-zone function?

Activate Zone 2 or 3 from the Zone Controls menu. You can play different audio content in another room. The HDMI OUT B (ZONE 2) output and the ZONE 2/3 audio jacks allow connection of additional amplifiers or TVs.

How to update the firmware?

Download the update file onto a USB drive, insert it into the SETTING (USB) port of the receiver. Turn the unit off and then on again. The UPDATE FAILED message may indicate a file problem.

How to clean the receiver?

Use a dry, soft cloth to clean the cabinet, panel, and controls. Do not use abrasive pads, scouring powders, or solvents such as alcohol or benzene.

What safety precautions should be observed?

Do not place the unit near water or heat sources. Do not block the ventilation openings. Unplug the unit during lightning storms or prolonged non-use. Use only specified accessories and have repairs carried out by qualified personnel.

What does the error message 'PROTECTOR' mean?

The PROTECTOR message indicates overheating or a short circuit. Check that the ventilation openings are not blocked and that the speaker terminals are not short-circuited. The unit will turn off automatically; correct the problem and turn it back on.

USER MANUAL STRZA3100ES SONY

Operating Instructions

US

Mode d'emploi

FR

Exterior view of a black RONY audio amplifier device (no visible text or symbols on body)

STR-ZA3100ES/STR-ZA2100ES/STR-ZA1100ES

Owner's Record

The model and serial numbers are located on the rear panel of the unit. Record these numbers in the spaces provided below. Refer to these numbers whenever you call upon your Sony dealer regarding this product.

Model No.

Serial No.

WARNING

To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

To reduce the risk of fire, do not cover the ventilation opening of the appliance with newspapers, tablecloths, curtains, etc. Do not expose the appliance to naked flame sources (for example, lighted candles).

To reduce the risk of fire or electric shock, do not expose this appliance to dripping or splashing, and do not place objects filled with liquids, such as vases, on the appliance.

As the main plug is used to disconnect the unit from the mains, connect the unit to an easily accessible AC outlet. Should you notice an abnormality in the unit, disconnect the main plug from the AC outlet immediately.

Do not expose batteries or appliances with battery-installed to excessive heat, such as sunshine and fire.

The unit is not disconnected from the mains as long as it is connected to the AC outlet, even if the unit itself has been turned off.

For the customers in the U.S.A.

This symbol is intended to alert the user to the presence of the Hot Surface that may be hot if it is touched during the normal operation.

This symbol is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

Important Safety Instructions

1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10) Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13) Unplug this apparatus during lightning storms or when unused for long periods of time.
14) Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

To reduce the risk of electric shock, the speaker cord should be connected to the apparatus and the speakers in accordance with the following instructions.

1) Disconnect the AC power cord from the MAINS.
2) Strip 10 to 15 mm of the wire insulation of the speaker cord.
3) Connect the speaker cord to the apparatus and the speakers carefully so as not to touch the core of speaker cord by hand. Also disconnect the AC power cord from the MAINS before disconnecting the speaker cord from the apparatus and the speakers.

NOTE:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment.

Properly shielded and grounded cables and connectors must be used for connection to host computers and/or peripherals in order to meet FCC emission limits.

For the customers in Canada

Properly shielded and grounded cables and connectors must be used for connection to host computers and/or peripherals.

Copyrights

This receiver incorporates Dolby* Digital Surround and the DTS** Digital Surround System.

* Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, Dolby Surround, and the double-D symbol are trademarks of Dolby Laboratories.

** For DTS patents, see

http://patents.dts.com. Manufactured under license from DTS, Inc. DTS, the Symbol, DTS in combination with the Symbol, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.

This receiver incorporates High-Definition Multimedia Interface (HDMI ^™ ) technology.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing, LLC in the United States and other countries.

Precautions

On safety

Should any solid object or liquid fall into the cabinet, unplug the receiver and have it checked by qualified personnel before operating it any further.

On power sources

• Before operating the receiver, check that the operating voltage is identical with your local power supply.
  The operating voltage is indicated on the nameplate on the back of the receiver.
• If you are not going to use the receiver for a long time, be sure to disconnect the receiver from the wall outlet. To disconnect the AC power cord (mains lead), grasp the plug itself; never pull the cord.
• One blade of the plug is wider than the other for the purpose of safety and will fit into the wall outlet only one way. If you are unable to insert the plug fully into the outlet, contact your dealer.
• AC power cord (mains lead) must be changed only at a qualified service shop.

On heat buildup

Although the receiver heats up during operation, this is not a malfunction. If you continuously use this receiver at a large volume, the cabinet temperature of the top, side and bottom rises considerably*. To avoid burning yourself, do not touch the cabinet.

* The top of the cabinet may become too hot to touch.

On placement

• Do not install the appliance in a confined space, such as a bookcase.

• Sufficient space around the receiver is needed to release heat. When placing the receiver in a rack, leave more than 44.45 ~mm (1.75 in) space above the receiver, and more than 44.45 ~mm (1.75 in) space along the sides of the receiver. The rack behind the receiver should be open. If you place the receiver with its back against the wall, leave more than 88.9 ~mm (3.5 in) space between the receiver and the wall.

• Make sure to use a "WS-RE1" dedicated rack mount kit for this receiver when mounting the receiver on a rack mount.

• Place the receiver in a location with adequate ventilation to prevent heat buildup and prolong the life of the receiver.
• Do not place the receiver near heat sources, or in a place subject to direct sunlight, excessive dust, or mechanical shock.
• Do not place anything on top of the cabinet that might block the ventilation holes and cause malfunctions.
• Magnets are attached to both the front panel and front cover. Do not place cards with magnetic stripes, such as bank cards or ID passes, near the receiver. These cards may become unusable due to the effects of the magnets on the receiver.

On cleaning

Clean the cabinet, panel, and controls with soft dry cloth. Do not use any type of abrasive pad, scouring powder, or solvent, such as alcohol or benzine.

If you have any questions or problems concerning your receiver, please consult your nearest Sony dealer.

Main features of the receiver

Refer to the Help Guide for details of each function.

http://rd1.sony.net/help/ha/strza312111/h_uc2/

Compatible with a variety of connections and formats

Feature Description
Compatible with Dolby Atmos and DTS:X	The receiver allows you to enjoy sounds of Dolby Atmos or DTS:X content with realistic sensation that will make you feel like you are there. The receiver can decode up to 9 channels using the extra power amplifier (for STR-ZA3100ES/STR-ZA2100ES) or up to 7 channels (for STR-ZA1100ES). Furthermore, the receiver is compatible with various audio formats, such as Dolby TrueHD, DTS-HD Master Audio, DSD, and multi-channel Linear PCM.
HDMI (6 input (1 in front), 2 output) (for STR-ZA3100ES/STR-ZA2100ES)HDMI (5 input, 2 output) (for STR-ZA1100ES)	You can connect a variety of equipment to the many available HDMI input jacks.One HDMI output jack supports the multi-zone feature, which allows you to output content other than that of the main room.The receiver is compatible with various HDMI standards, such as Deep Color, 4K and 3D transmission.The receiver is compatible with eARC (Enhanced Audio Return Channel) as well as ARC (Audio Return Channel).eARC is a new feature of HDMI Specification 2.1. When you connect an eARC-compatible TV to the receiver, in addition to the audio formats already supported by conventional ARC, you can also enjoy object-based audio formats such as Dolby Atmos - Dolby TrueHD and DTS:X as well as Multi Channel Linear PCM, which cannot be transmitted by ARC.
	4KAll HDMI jacks can input or output 4K signals. All HDMI jacks support High-bandwidth Digital Content Protection System Revision 2.2 (HDCP 2.2). Refer to "Specifications" (page 20) for details.You can convert analog audio input signals and tuner audio signals to digital signals and then output them from the HDMI OUT B (ZONE 2) jack.

Feature Description
Switching hub (for STR-ZA3100ES only)	The receiver is equipped with a switching hub (8 ports) that supports gigabit-speed transfer. Two of the ports support PoE (Power over Ethernet).
Multi-zone You can enjoy in another room music and video content different from the content being played in the main room.
Supports playback of various signal formats	You can enjoy playing back video and audio signals in a variety of formats.For details on which signals the receiver supports, refer to “Supported video formats” (page 22) and “Supported digital audio formats” (page 22) under “Specifications.”

Better image and sound quality

Feature Description
ES (Award-winning Premium products) build & sound quality	The receiver achieves superior surround playback with discrete 7-channel high-power amplifiers and high-quality hardware.
Full-performance playback of 4K premium content*	Fast moving content can be played back at a higher quality because all HDMI jacks on the receiver support HDCP 2.2 and HDR.
* We recommend using a Premium High Speed HDMI Cable with Ethernet, which can support bandwidths of up to 18 Gbps. To use high-bandwidth video formats such as 4K/60p 4:4:4, you need to change the HDMI signal format settings on the receiver and the connected device. For details on high-bandwidth video formats and other notes, refer to the Help Guide.
In-Ceiling Speaker Mode	The receiver has a speaker mode to match sound with the screen position even when you use speakers set up at ceiling level.
Sound Optimizer The Sound Optimizer function optimizes audio output in accordance with the volume level.
Sound fields	You can select from a variety of sound field modes according to speaker connections or input sources. (2ch Stereo, Direct, A.F.D., etc.)

continued

Feature Description
Speaker Relocation with A.P.M. (D.C.A.C. EX) function	The receiver analyses the distance and the angle to the speakers by using the supplied stereo calibration microphone. With these information and Speaker Relocation with A.P.M. (D.C.A.C. EX) function, the receiver's DSP produces optimum sound by simulating ideally positioned and angled speakers.
Center Speaker Lift Up	By using the front high speakers, you can lift up the sounds of the center speaker to an appropriate height on the screen, allowing you to enjoy natural sound without discomfort. For details, refer to the Help Guide.
Bi-amplifier connection	You can enhance the sound quality of the front speakers by connecting different amplifiers to the tweeter and woofer using a bi-amplifier connection. For details on bi-amplifier connections, refer to the Help Guide.
Useful functions
Feature Description
Easy and accessible operations	The receiver can display 16 digits on 2 lines, allowing you to make settings without a monitor.
	The CUSTOM PRESET button allows you to call up various settings all at once.
Flexible functions	The Standby Through function outputs HDMI signals to the TV, even when the receiver is in standby mode.
	The function allows you to play back video and audio mixed from different inputs.

Table of contents

Manuals provided for this product.... 8

Main parts and controls 9

Preparation 1: Preparing the receiver and the remote control....13

Preparation 2: Performing Easy Setup 14

Enjoying video/sound from the connected device.... 15

Using the menu on the TV screen 16

Changing the settings 17

Troubleshooting.... 18

Specifications 20

Manuals provided for this product

The following manuals are provided for this product.

The information included in each manual is as shown below:

Startup Guide Operating

Instructions (this booklet)

Help Guide (online)

Preparation

Installation

Connections

Initial Setup

Basic operations

Listening/Watching

Advanced operations

Listening/Watching

Advanced operations

Multi-zone features

Other features

Adjusting Settings

Troubleshooting

Precautions/Specifications

To read the Help Guide, go to the following website:

http://rd1.sony.net/help/ha/strza312111/h_uc2/

Main parts and controls

Front panel cover

1 2 3 4

Parts Functions

1	(power) Turns the receiver on or sets it to standby mode.The indicator lights up according to the status of the receiver. Also, the color of the indicator changes depending on the status of the receiver.
2	Remote sensor Receives signals from the remote control.
3	MASTER VOLUME Turns to adjust the volume level.
4	HDMI jack cover(for STR-ZA3100ES/STR-ZA2100ES only)	Open the cover when you use the HDMI IN 6 (GAME) jack.

Attaching the front cover

Diagram showing a device casing with internal components before and after assembly (no text or symbols)

Front panel

5 6 7 8 9 10 11 12 13 14 15 16 17 18

Parts Functions
5	PING Displays the IP address and MAC address on the display panel.
6	Input buttons Selects the device you want to play.
7	TONE MODE, TONE+/- Press to adjust the bass/treble level of the speaker.
8	SPEAKERS Switches the front speakers to OFF, A, B or A+B.
9	CALIBRATION MIC jack Connect the supplied calibration microphone for "Auto Calibration" to this jack.
10	HDMI OUT Switches the output for two monitors connected to the HDMI OUT A and HDMI OUT B jacks.
11	SETTING (ψ(USB) port) Used for maintenance and service.
12	ZONE CONTROL (ZONE2, ZONE3) Selects the location to be controlled.
13	Tuner control buttons Used for tuner operations.
14	CUSTOM PRESET (1, 2, 3, 4) Saves and recalls various settings for the receiver.
15	Menu operation buttons Used for menu operations displayed on the TV screen and the display panel of the receiver.HOME: Displays the home menu on the TV screen.AMP MENU: Displays the menu on the display panel of the receiver to operate the receiver.
16	IN-CEILING SP Activates the In-Ceiling Speaker Mode.
17	SOUND FIELD (2CH/DIRECT, A.F.D., MOVIE, MULTI ST.) Selects the sound field you want.
18	HDMI IN 6 (GAME) jack (for STR-ZA3100ES/STR-ZA2100ES only) Connect to a video game console. The video and sound from your video game console is input.

Remote Control

11 12 13 14 15 16 17 18 19 HOME OUTPUT ZONE1 ZONE2 MAIN ZONE2 ZONE3 MAIN BND/AVG SAT/CATI GAME STB VIDEO AUX TV SEA/CD TUNER DOVE MODE PURE DIRECT ORDERING CUSTOM PENSIT 1 2 3 4 DISPLAY AMP MENU RETURN OPTIONS IP OUTPUT HOME AUTO DEMO TEST AUTO CAN FUTURE TONE ROUND FEET SHORTS A/S, MOVE MULTIS + MEMORY + TUNO - FM AM - INPUT + INPUT MODE + - -

Parts Functions

1	MAIN ⏻(power)	Turns the receiver on or sets it to standby mode.
2	ZONE2, ZONE3, MAIN Selects the location to be controlled.
3	PURE DIRECT Press to use the Pure Direct function.
4	IN-CEILING SP Activates the In-Ceiling Speaker Mode.
5	Menu operation buttons Used for menu operations displayed on the TV screen and the display panel of the receiver.HOME: Displays the home menu on the TV screen.AMP MENU: Displays the menu on the display panel of the receiver to operate the receiver.OPTIONS: Displays the option menus on the TV screen for item selection.DISPLAY: Displays information on the TV screen.RETURN: Returns to the previous menu.
6	INPUT SETUP Displays the Input Setup menu.
7	AUTO CAL Press to perform Auto Calibration.
8	Tuner control buttons Used for tuner operations.
9	INPUT +/- Press + or - to select the input source.
10	INPUT MODE	Press to select the input mode.
11	ZONE2 ⏻, ZONE3 ⏻	Turns the receiver in zone 2 or zone 3 on or sets it to standby mode.
12	HDMI OUTPUT	Switches the output for two monitors connected to the HDMI OUT A and HDMI OUT B jacks.
13	Input buttons	Select the device you want to play.When you press any of the input buttons, the receiver turns on.
14	SOUND OPTIMIZER	Press to use the Sound Optimizer to enjoy clear and dynamic sound at low volume levels.
15	CUSTOM PRESET (1, 2, 3, 4)	Saves and recalls various settings for the receiver.
16	SP SETUP	Displays the Speaker Setup menu.
17	TEST (PICTURE, TONE)	Press to output the test picture or test tone.

continued

Parts Functions

18	SOUND FIELD (2CH/DIRECT, A.F.D., MOVIE,MULTI ST.)	Selects the sound field you want.
19	+ (*)/- , n※	Adjusts the sound level.

* The △ + button has a tactile dot. Use the tactile dot as a reference when operating the receiver.

Preparation 1: Preparing the receiver and the remote control

Before starting the following steps, connect speakers and AV devices to the receiver referring to the supplied Startup Guide.

1 Insert batteries into the remote control with correct polarity.

R03 (size AAA) batteries

2 Connect the supplied AC power cord (mains lead) to the AC IN terminal on the receiver firmly, then connect the AC power cord (mains lead) to a wall outlet.

AC power cord (mains lead) (supplied) AC IN terminal To the wall outlet

* Space remains between the plug and the rear panel even when the power cord (mains lead) is inserted firmly. The cord is supposed be connected this way. This is not malfunction.

3 Press ⏻ to turn the AV receiver on.

Line drawing of a hand pressing a button next to a device with a circular button (no text or symbols)

4 Place the calibration microphone at your listening position and set it at the same height as your ears.

The calibration microphone is used for setting the speakers (Auto Calibration) in Preparation 2 (Easy Setup). Perform this step after removing the front cover.

Line drawing of a computer setup with monitor, keyboard, and mouse (no text or symbols)

Diagram of a portable electronic device with ports and cables, no visible text or symbols

Fully insert the plug of the calibration microphone into the CALIBRATION MIC jack.

5 Turn the TV on, and then switch the input of the TV to which the receiver is connected.

Preparation 2: Performing Easy Setup

The Easy Setup screen appears on the TV screen when you turn on the receiver for the first time or after the receiver is initialized.

Easy Setup + ,↑/↓/←/→ + , ↑/↓/←/→ - EML ZONE ZONE MAX OUTPUT C O ZONE1 ZONE MAIN BIG-EVD EAT CAYA GAME STB VIDEO AUX TV BATT CO TUNEN ELECTOR PURE OBJECT NETING CUSTOM PRESS 1 2 3 4 DISPLAY + ↑/↓/←/→ RETURN OPTIONS + ↑/↓/←/→ + HOME INPUT + HOME AUTO + TEXT AUTICAL + TEXT ONE + ADDY FIELD + ADDY FIELD + WHERE A7L WORK MULTIF. + MEMORY +

1 Press ↑/↓ to select the language for the messages on the screen, and then press
2 Set up the receiver in accordance with the instructions on the Easy Setup screen.

Notes

• If the Easy Setup screen does not appear or you want to display the Easy Setup screen manually, you can display it by selecting [Setup] - [Easy Setup] from the home menu.
• The speakers emit very loud sound during the calibration and the volume cannot be adjusted. Be considerate of your neighbors and any children who are present.

Enjoying video/sound from the connected device

HOME SOUND FIELD (2CH/DIRECT, A.F.D., MOVIE, MULTI ST.) +/-

1 Turn on the device you want to play.
2 Turn the receiver on.
3 Turn the TV on, and then switch the input of the TV to which the receiver is connected.

4 Press HOME.
The home menu is displayed on the TV screen.

Watch Watch 2000-1999, Connected to the watch

5 Press repeatedly to select [Watch] or [Listen], and then press + .
The menu item list appears on the TV screen.

6 Select the device you want to play and start playback.

7 Press △ +/- to adjust the volume. You can also use MASTER VOLUME on the receiver.

8 Press 2CH/DIRECT, A.F.D., MOVIE or MULTI ST. to enjoy the surround sound. You can also use 2CH/DIRECT, A.F.D., MOVIE or MULTI ST. on the receiver.

Using the menu on the TV screen

You can display the menu of the receiver on the TV screen.

HOME SUPPORT ZONE2 ZONES MAIN ZONE2 ZONES MAIN BODYO DATA GAME STB VIDEO AUX TV SWITCH CO. TUNER ZONE 200000 ONION CUSTOM (NEXT) 1 2 3 4 DISPLAY COMP ROLL OPTIONS RETURN HOME IF OUTPUT TITLE AUTO DATA RETURN ZOOMLY 17.20 NOTE MULTITEL + MEMORY + +, ↑/↓/←/→ RETURN

1 Turn the TV on, and then switch the input of the TV to which the receiver is connected.

2 Press HOME.

The home menu is displayed on the TV screen.

Watch RETURN THE VIEW: SEE CONDUCTED THE LOURS.

3 Press repeatedly to select the menu you want to use, and then press to enter the menu.

Home menu items

Watch:

Select to display video from the connected device.

Listen:

Select to listen to sound from the connected device.

Custom Preset:

Select to save various settings for the receiver and recall those settings.

Sound Effects:

Select to enjoy sound effects.

Zone Controls:

Select to adjust settings for Zone 2 or Zone 3.

Setup:

Select to adjust the various settings for the receiver.

Hints

- When [OPTIONS] appears in the lower right portion of the TV screen, you can display the function list by pressing OPTIONS and selecting a related function.

• To return to the previous screen, press RETURN.

- To exit the menu, press HOME to display the home menu, and then press HOME again.

Changing the settings

HOME OUTPUT ZONE ZONE MAX ZONE ZONE MIN BIS/AVE DATA GAME STB VIDEO AUX TV BASE RUNER STONE PATTERN ORDERING CUSTOM PRESS 1 2 3 4 DISPLAY CHP MENU RETURN OPTIONS + ↑/↓/←/→ HOME TONE AUTO SOUND FIELD RUNNER INPUT LINE + MEMORY +

1 Turn the TV on, and then switch the input of the TV to which the receiver is connected.

2 Press HOME.

The home menu is displayed on the TV screen.

Watch Watch the video content selected by their version

3 Press / repeatedly to select [Setup], and then press + .

4 Select the settings you want to configure.

Example:

To select a sound field

You can select from a variety of sound field modes according to speaker connections or input sources. Select [Setup] - [Audio Setup] - [Sound Field].

• 2ch Stereo
• Direct
  A.F.D.
• Dolby Surround
• Neural:X
• Multi Stereo

For Details on each mode, visit the Help Guide.

http://rd1.sony.net/help/ha/strza312111/h_uc2/

Troubleshooting

The following troubleshooting page covers frequently asked questions.

Visit the Help Guide for detailed examples.

http://rd1.sony.net/help/ha/strza312111/h_uc2/

You can search by a keyword using the online troubleshooting guide.

If you still cannot find a solution, consult your nearest Sony dealer.

General

The top of the receiver is hot.

Phenomenon is specific to this amplifier. This is not a malfunction. If "Control for HDMI" or "Network Standby" is set to "On," or "Standby Through" is set to "On" or "Auto," the power for zone 2 is turned on, the top of the receiver may become hot even while the receiver is in standby mode. This condition occurs because current is flowing in the internal circuits of the receiver, and this is normal.

Video

There is no picture or an unclear picture appears on the TV screen or monitor, regardless of type of picture.

→ Select the appropriate input on the receiver (pages 10, 11).
→ Set your TV to the appropriate input mode.
→ Make sure that cables are correctly and securely connected to equipment.
→ Depending on the playback equipment, equipment may need to be set up. Refer to the operating instructions supplied with the equipment.
→ Set "HDMI Signal Format" of the selected HDMI IN jack except HDMI IN 6 (GAME) jack (for STR-ZA3100ES/STR-ZA2100ES only) to "Standard format" in the "HDMI Setup" menu.

Specific type of image is not output or corrupted.

HDMI output

→ The output of the HDMI video signals of the receiver may be set to "OFF." In this case, select "HDMI OUT A" or "HDMI OUT B" using the HDMI OUT button on the receiver (page 10) or HDMI OUTPUT button on the remote control (page 11).
→ Sony recommends that you use an HDMI authorized cable or HDMI cable made by Sony. Be sure to use High Speed HDMI™ cables with Ethernet. Premium High Speed HDMI™ cable with Ethernet is required for 4K/60p 4:4:4 8 bit and 4K/60p 4:2:0 10 bit, etc.

4K image

→ Depending on the TV or video equipment, 4K images may not be displayed. Check the video capability and setting of your TV or video device. Also, make sure to connect to the receiver to an HDMI input jack of a TV or video equipment supporting 4K. You have to connect an HDMI cable to an HDMI jack that supports HDCP 2.2 when you use a playback device for 4K resolution video content, etc.

Audio

There is no sound, no matter which equipment is selected, or only a very low-level sound is heard.

→ Check that the speakers and equipment are connected correctly.
→ Check that both the receiver and all equipment are turned on.
→ Check that MASTER VOLUME control is not set at - dB. Try to set it at about -40 dB.
→ Check that SPEAKERS is not set to "OFF" (page 10).
→ Try pressing the input button on the remote control to select the equipment of your choice.

HDMI input

→ Depending on the playback equipment, equipment may need to be set up. Refer to the operating instructions supplied with the equipment.

Error messages

You can check the status of the receiver by the message. See the following to solve the problem. If any problem persists, consult your nearest Sony dealer.

PROTECTOR

The receiver is covered and ventilation holes are blocked. The receiver will automatically turn off after a few seconds. Remove the object covering the upper panel of the receiver and turn on the power again.
→ Irregular current is output to the speakers due to a short circuit on the speaker terminals. The receiver will automatically turn off after a few seconds. If the protective device on the receiver is activated due to a short-circuit problem, turn off the receiver. Check the connection of the speakers and turn on the power again.

UPDATE FAILED

→ Insert a USB flash drive on which the package file for updating the receiver is saved, and then turn the receiver off and turn it on again.

List of messages after Auto Calibration measurements

Display Explanation

Code 31 Front speakers are not selected properly. Select the front speakers using SPEAKERS and perform the Auto Calibration again (page 10).

Display Explanation

Code 32, Code 33

Speakers were not detected or not connected properly.None of the front speakers are connected or only one front speaker is connected.Either the surround left or surround right speaker is not connected.A surround back speaker is connected only to the SPEAKERS SURROUND BACK/HEIGHT (FRONT B/BI-AMP/ZONE 2) R terminal. If connecting only one surround back speaker, connect it to the SPEAKERS SURROUND BACK/HEIGHT (FRONT B/BI-AMP/ZONE 2) L terminal.Either the Height1 left or Height1 right speaker is not connected (for STR-ZA3100ES/STR-ZA2100ES).Either the Height2 left or Height2 right speaker is not connected (for STR-ZA3100ES/STR-ZA2100ES).Either the Height left or Height right speaker is not connected (for STR-ZA1100ES).The calibration microphone is not connected. Make sure that the calibration microphone is connected properly and perform the Auto Calibration again.If the calibration microphone is connected properly but the error code still appears, the calibration microphone cable may be damaged.

Code 34 Speakers are not placed in the proper position. Speakers or a calibration microphone on the right or left may be placed wrongly. See the supplied Startup Guide and check the speaker position.
Code 35 The measurement result is not match to the speaker pattern you set. See the Help Guide and change the setting to fit the actual speaker pattern.
Warning 40	The measurement process has been completed and a high noise level has been detected. You may be able to achieve better results if you try the process again in a quiet environment.
Warning 41, Warning 42	•The input from the calibration microphone is too large.•The distance between the speaker and the calibration microphone may be too small. Set them further apart and perform the measurement again.
Warning 43 The distance and position of a subwoofer cannot be detected. This may be caused by noise. Try performing the measurement in a quiet environment.
Warning 44 Measurement has been completed. However the speakers are not placed in the proper position with respect to each other. See the supplied Startup Guide and check the relative positions of the speakers.
NO WARNING There is no warning information.

Specifications

AUDIO POWER SPECIFICATIONS

POWER OUTPUT AND TOTAL HARMONIC DISTORTION:

STR-ZA3100ES

With 6 ohm loads, both channels driven, from 20 – 20,000 Hz; rated 100 watts per channel minimum RMS power, with no more than 0.09% total harmonic distortion from 250 milliwatts to rated output.

STR-ZA2100ES

With 6 ohm loads, both channels driven, from 20 - 20,000 Hz; rated 95 watts per channel minimum RMS power, with no more than 0.09% total harmonic distortion from 250 milliwatts to rated output.

STR-ZA1100ES

With 6 ohm loads, both channels driven, from 20 – 20,000 Hz; rated 90 watts per channel minimum RMS power, with no more than 0.09% total harmonic distortion from 250 milliwatts to rated output.

Amplifier section

STR-ZA3100ES

Rated Power Output at Stereo Mode

(6 ohms 20 Hz - 20 kHz, THD 0.09%): 100 W + 100 W

Reference Power Output at Stereo Mode

(8 ohms 20 Hz - 20 kHz, THD 0.09%): 80 W + 80 W

Reference Power Output

(6 ohms 1 kHz, THD 0.9%)

FRONT: 120 W + 120 W

CENTER: 120 W

SURROUND: 120 W + 120 W

(8 ohms 1 kHz, THD 0.9%)

FRONT: 110 W + 110 W

CENTER: 110 W

SURROUND: 110 W + 110 W

Reference Power Output at Surround Mode ^3)

(6 ohms, 1 kHz, THD 0.9%)

150 W per channel

STR-ZA2100ES

Rated Power Output at Stereo Mode

(6 ohms 20 Hz - 20 kHz, THD 0.09%): 95 W + 95 W

Reference Power Output at Stereo Mode

(8 ohms 20 Hz - 20 kHz, THD 0.09%): 75 W + 75 W

Reference Power Output

(6 ohms 1 kHz, THD 0.9%)

FRONT: 115 W + 115 W

CENTER: 115 W

SURROUND: 115 W + 115 W

(8 ohms 1 kHz, THD 0.9%)

FRONT: 105 W + 105 W

CENTER: 105 W

SURROUND: 105 W + 105 W

Reference Power Output at Surround Mode3)

(6 ohms, 1 kHz, THD 0.9%)

145 W per channel

STR-ZA1100ES

Rated Power Output at Stereo Mode

(6 ohms 20 Hz - 20 kHz, THD 0.09%): 90 W + 90 W

Reference Power Output at Stereo Mode

(8 ohms 20 Hz - 20 kHz, THD 0.09%): 70 W + 70 W

Reference Power Output

(6 ohms 1 kHz, THD 0.9%)

FRONT: 110 W + 110 W

CENTER: 110 W

SURROUND: 110 W + 110 W

(8 ohms 1 kHz, THD 0.9%)

FRONT: 100 W + 100 W

CENTER: 100 W

SURROUND: 100 W + 100 W

Reference Power Output at Surround Mode ^3)

(6 ohms, 1 kHz, THD 0.9%)

140 W per channel

1) Measured under the following conditions: Power requirements: 120 V AC, 60 Hz

2) Depending on the sound field settings and the source, there may be no sound output.

3) Reference power output for front, center, surround, surround back speakers.

Frequency response*

SA-CD/CD, TV, AUX,VIDEO 10Hz - 100kHz ±3 dB

Inputs (Analog)

SA-CD/CD, TV, AUX, VIDEO Sensitivity: 150 mV

Impedance: 50 kohms

S/N*: 105 dB (A, 20 kHz LPF, 500 mV)

* When "Direct" is being used and an analog input is selected.

Inputs (Digital)

IN (BD/DVD) (Coaxial) Impedance: 75 ohmsS/N: 96 dB (A, 20 kHz LPF)

IN 1 (AUX), IN 2 (TV) (Optical) S/N: 96 dB (A, 20 kHz LPF)

Outputs

ZONE2, ZONE 3 (AUDIO OUT) Voltage: 2 VImpedance: 1 kohm

STR-ZA3100ES
FRONT L/R, CENTER, SURROUND L/ R, SURROUND BACK L/R, HEIGHT L/R, SUBWOOFER	Voltage: 2 V Impedance: 1 kohm

STR-ZA2100ESHEIGHT L/R, SUBWOOFER Voltage: 2 VImpedance: 1 kohm

STR-ZA1100ESSUBWOOFER Voltage: 2 VImpedance: 1 kohm

FM tuner section

Tuning range 87.5 MHz - 108.0 MHz

Antenna (aerial) FM wire antenna (aerial)

Antenna (aerial) terminals 75 ohms, unbalanced

AM tuner section

Tuning scale	Tuning range
10 kHz step	530 kHz - 1,710 kHz
9 kHz step	531 kHz - 1,710 kHz

Antenna (aerial) Loop antenna (aerial)

Network section

Wired LAN STR-ZA3100ES: 1000BASE-T* STR-ZA2100ES/STR-ZA1100ES: 100BASE-TX* * We recommend using a Category 7 cable.

Video section

Inputs/Outputs Video: 1 Vp-p, 75 ohms

Inputs COMPONENT VIDEO: Y: 1 Vp-p, 75 ohms P_B : 0.7 Vp-p, 75 ohms P_R : 0.7 Vp-p, 75 ohms 80 MHz HD Standby Through

continued

HDMI Input/Output (HDMI Repeater block)

• The HDMI IN 1, 2, 3, 4, and 5 jacks support bandwidths of up to 18 Gbps when [HDMI Signal Format] in the [HDMI Setup] menu is set to [Enhanced format], and bandwidths of up to 9 Gbps when [HDMI Signal Format] in the [HDMI Setup] menu is set to [Standard format].
• The HDMI IN 6 (GAME) jack (STR-ZA3100ES/STR-ZA2100ES only) supports bandwidths of up to 9 Gbps.
• The HDMI OUT A jack supports bandwidths of up to 18 Gbps.
• The HDMI OUT B jack supports bandwidths of up to 18 Gbps when [HDMI Out B Mode] in the [HDMI Setup] menu is set to [Main], and bandwidths of up to 9 Gbps when [HDMI Out B Mode] in the [HDMI Setup] menu is set to [Zone2].
• All HDMI IN and HDMI OUT jacks support HDCP 2.2, ITU-R BT.2020 wide color spaces, and HDR (High Dynamic Range) contents pass-through.
• HDCP 2.2 is newly enhanced copyright protection technology that is used to protect content such as 4K movies.
• BT.2020 color space is new wider color standard that is defined for ultra-high definition television systems.
• HDR is an emerging video format that can display a wider range of brightness levels.

Supported video formats

Format 2D		3D
		Frame packing	Side-by-Side (Half)	Over-Under (Top-and-Bottom)
4096 × 2160p @ 59.94/60 Hz	* -		-	-
4096 × 2160p @ 50 Hz	* -		-	-
4096 × 2160p @ 29.97/30 Hz	^**	-	-	-
4096 × 2160p @ 25 Hz	** -		-	-
4096 × 2160p @ 23.98/24 Hz	^**	-	-	-
3840 × 2160p @ 59.94/60 Hz	* -		-	-
3840 × 2160p @ 50 Hz	^*	-	-	-
3840 × 2160p @ 29.97/30 Hz	** -		-	-

Format 2D		3D
		Frame packing	Side-by-Side (Half)	Over-Under (Top-and-Bottom)
3840 × 2160p @ 25 Hz	^**	-	-	-
3840 × 2160p @ 23.98/24 Hz	^**	-	-	-
1920 × 1080p @ 59.94/60 Hz	○	-	○	○
1920 × 1080p @ 50 Hz	○	-	○	○
1920 × 1080p @ 29.97/30 Hz	○	○	○	○
1920 × 1080p @ 25 Hz	○	○	○	○
1920 × 1080p @ 23.98/24 Hz	○	○	○	○
1920 × 1080i @ 59.94/60 Hz	○	○	○	○
1920 × 1080i @ 50 Hz	○	○	○	○
1280 × 720p @ 59.94/60 Hz	○	○	○	○
1280 × 720p @ 50 Hz	○	○	○	○
1280 × 720p @ 29.97/30 Hz	○	○	○	○
1280 × 720p @ 23.98/24 Hz	○	○	○	○
720 × 480p @ 59.94/60 Hz	○	-	-	-
720 × 576p @ 50 Hz	○	-	-	-
640 × 480p @ 59.94/60 Hz	○	-	-	-

* If you use YCbCr 4:4:4/YCbCr 4:2:2/RGB 4:4:4 or YCbCr 4:2:0 deep color (10 bit or 12 bit) of these video formats, be sure to use HDMI IN 1, 2, 3, 4 and/or 5 jacks, and Premium High Speed HDMI Cables, which can support bandwidth up to 18 Gbps.
** If you use deep color (10 bit or 12 bit) of these video formats, be sure to use HDMI IN 1, 2, 3, 4 and/or 5 jacks, and Premium High Speed HDMI Cables, which can support bandwidth up to 18 Gbps.

Supported digital audio formats

Digital audio format	Maximum number of decoded channels	Connection with the receiver
Dolby Digital [DOLBY DIGITAL]	5.1	COAXIAL/OPTICAL, HDMI, eARC, ARC
Dolby Digital Plus [DOLBY DIGITAL +] ^1)	7.1	HDMI, eARC, ARC
Dolby TrueHD [DOLBY TrueHD] ^1)	7.1	HDMI, eARC
Dolby Atmos - Dolby Digital Plus [ATMOS - DD+]1, 2)	5.1.4 or 7.1.23), 5.1.2 or 7.14)	HDMI, eARC, ARC
Dolby Atmos - Dolby TrueHD [ATMOS - TrueHD]1, 2)	5.1.4 or 7.1.23), 5.1.2 or 7.14)	HDMI, eARC
DTS [DTS] 5.1 COAXIAL/OPTICAL,		HDMI, eARC, ARC
DTS-ES Discrete [DTS-ES Dscrt] 6.1 COAXIAL/OPTICAL,		HDMI, eARC, ARC
DTS-ES Matrix [DTS-ES Mtrx] 6.1 COAXIAL/OPTICAL,		HDMI, eARC, ARC
DTS 96/24 [DTS 96/24] 5.1 COAXIAL/OPTICAL,		HDMI, eARC, ARC
DTS-HD High Resolution Audio [DTS-HD HI RES]1)	7.1 HDMI, eARC
DTS-HD Master Audio [DTS-HD MA]1)	7.1 HDMI, eARC
DTS:X [DTS:X]1)	5.1.4 or 7.1.23), 5.1.2 or 7.14)	HDMI, eARC
DTS:X Master Audio [DTS:X MA]1)	5.1.4 or 7.1.23), 5.1.2 or 7.14)	HDMI, eARC
DSD [DSD]1)	5.1 HDMI
Multi Channel Linear PCM [LINEAR PCM]1)	7.1 HDMI, eARC

1) Audio signals are output in another format if the playback device does not correspond to the actual format. For details, refer to the operating instructions of the playback device.

2) Dolby Atmos is decoded as Dolby Digital Plus or Dolby TrueHD if the speaker pattern is set to 2.0, 2.1, 3.0, 3.1, 4.0, 4.1, 5.0 or 5.1.

3) For STR-ZA3100ES/STR-ZA2100ES

4) For STR-ZA1100ES

General

Power requirements

120 V AC, 60 Hz

Power consumption 290 W

Power consumption (during standby mode)

0.3 W (When "Control for HDMI," "Standby Through," "Network Standby," "Audio Return Channel" and "External Control" are set to "Off," and the power for zone 2/zone 3 is turned off.)

Dimensions (Approx.)

430 mm × 174 mm × 410 mm (17 in × 6 18 in × 16 14 in) (width/height/depth) including projecting parts and controls

Mass (including the front cover) (Approx.)

STR-ZA3100ES:13.3kg(29lb 6oz)

STR-ZA2100ES: 12.8 kg (28 lb 4 oz)

STR-ZA1100ES: 12.8 kg (28 lb 4 oz)

Supplied accessories

Operating Instructions (this manual)

Startup Guide (1)

Calibration microphone (1)

FM wire antenna (aerial) (1)

AM loop antenna (aerial) (1)

AC power cord (mains lead) (1)

Remote control (1)

R03 (size AAA) batteries (2)

Front cover (1)

Design and specifications are subject to change without notice.

Diagram showing a device casing being processed from an open panel, with no text or symbols present.

Panneau avant

5 6 7 8 9 10 11 12 13 14 15 16 17 18

Simple line drawing of a hand pressing a button next to a device (no text or symbols)

Diagram showing a computer setup with an attached device and a connected audio equipment (no text or symbols visible)

Remarque

Watch Smart TV, 2000-2005, Connected to TV & Video

Watch How to do this watch, can be connected to the museum

Watch Watch the video content selected by their version

87,5 MHz - 108,0 MHz

Antenne

Antenne fil FM

Bornes d'antenne

Diagram showing a device casing with internal components before and after assembly (no text or symbols)

continuación

Panel frontal

5 6 7 8 9 10 11 12 13 14 15 16 17 18

Partes Funciones

Simple line drawing of a hand pressing a button next to a device with a circular button (no text or symbols)

Diagram showing a computer setup with an attached device and a connected audio workstation (no text or symbols visible)

Watch Make the watch at home, I don't want to do you

Watch HAPPLED TV Series 1 & COMPRETORTS PC

Watch Watch the video content selected by their version

87,5 MHz - 108,0 MHz

Antena

Antena FM de cable

Terminales de antena

75 ohm, no equilibrado

©2017 Sony Corporation Printed in Malaysia

4-686-527-14(1)