DUAL+WATCH - Phone charger Zens - Free user manual and instructions

Product Type	Dual wireless charger (phone + watch)
Brand	Zens
Model	DUAL+WATCH
Dimensions (approx.)	20 × 10 × 1.5 cm
Weight (approx.)	200 g
Power supply	230 V AC adapter, USB-C cable
Total output power	15 W max (10 W phone + 5 W watch)
Wireless charging standard	Qi standard
Phone compatibility	iPhone 8 and later, Samsung Galaxy S6 and later, other Qi smartphones
Watch compatibility	Apple Watch (all generations), Qi-compatible watches
Pad material	Non-slip silicone surface
Care and cleaning	Clean with a dry cloth. Do not use liquid. Ensure the pad is dry before plugging it in.
Safety	Protection against overvoltage, overheating, and foreign objects. Do not use near water or heat sources.
Warranty	2 years (subject to registration and conditions)
Spare parts / repairability	Replaceable AC adapter and USB cable. Warranty includes repair or replacement.
Box contents	Charging pad, AC adapter, USB cable, travel case, documentation
Protection rating	IPX2 (splash resistant)
Operating temperature	0°C to 40°C
General information	Fast dual wireless charger for phone and smartwatch.

Frequently Asked Questions - DUAL+WATCH Zens

Can I use the charger with a protective case on my phone?

Yes, charging works through thin plastic or silicone cases (≤ 3 mm). Avoid metal cases or those with magnetic cards.

Does the charger work with an Apple Watch?

Yes, the charger is designed to charge Apple Watch (all series) as well as other Qi-compatible watches.

What is the maximum charging power?

The total output is 15 W: up to 10 W for the phone and 5 W for the watch, depending on device compatibility.

Can I charge two phones at the same time?

No, the charger has one spot for a phone and one for a watch. It is not designed to charge two phones simultaneously.

What should I do if the indicator light flashes rapidly and charging does not occur?

This usually indicates an incorrect voltage or a non-approved adapter. Use only the adapter provided with the product.

Is the charger waterproof?

It is splash resistant (IPX2 rating), but should not be submerged. Protect it from water and clean it dry.

Can I use an extension cord?

It is not recommended to use an extension cord. Plug the charger directly into a wall outlet to avoid overload or interference.

How do I clean the charging pad?

Unplug the charger, then wipe the pad with a soft, dry cloth. Never use liquid or abrasive cleaners.

What should I do in case of a failure during the warranty period?

Contact ZENS support at [e-mail] with your proof of purchase. They will provide the return procedure for repair or replacement.

Is it safe to leave the charger plugged in permanently?

Yes, the charger is designed to remain plugged in. It consumes very little in standby and has protections against overvoltage and overheating.

USER MANUAL DUAL+WATCH Zens

ZENS dual+Watch fast wireless charger
- Power plug
- User manual
- Extended warranty registration card

Quick start in 4 steps

ZENS Wireless Charging

Important safety notices

• Keep the product away from water.
• Do not place or store the product near water or any other liquid.
• After cleaning, make sure the product is completely dry before you connect to an electrical socket

Warning notifications

• Check if the voltage indicated on the power adaptor or power plug corresponds to the local voltage before you connect the adapter to a pow outlet.
• Never use the charger, power adapter, power plug or USB cable if any of them is damaged in any way.
• Only use the official power adapter, power plug or USB cable (supplied together with the charger). When an unofficial power adapter is used or a incorrect voltage us used for the charger, the light with blink rapidly and charging will occur.
• Do not place any metallic labels or any objects onto the charger.
• Do not use the charger outdoors or near heated surfaces.
• If you have a pacemaker or other implanted device, consult your doctor of the manufacturer of the implanted device before using the charger.
• Do not use with an extension cord or overload electrical outlets.
• Supervision is needed when used by or near children, disabled persons or those with mental disabilities.

Return policy / ZENS warranty

Dear customer,

All ZENS products are designed and manufactured to meet the highest standard and deliver high-quality performance. In case you encounter any difficulties when using your product, we recommend that you first consult the user manual or the information in the support section of www.makezens.com.

In the unlikely event of failure during the warranty period ZENS will arrange for your product to be serviced.

Warranty terms

The warranty begins on the date of purchase and expires after 24 months. If a defect due to faulty materials and/or workmanship occurs within the warranty period, ZENS will make arrangements for service. Where a repair is not possible, it is deemed uneconomical. ZENS may agree to replace the product. Replacement is to be offered at ZENS discretion and the warranty will continue from the date of original purchase. The ZENS warranty applies provided the product has been handled properly for its intended use and in accordance with the operating instructions.

The warranty does not cover for the losses consequent in nature, including but limited to loss of data or loss of business. The ZENS Warranty does not apply

• The purchase documents have been altered in any way or made illegible.

• The model- and/or serial number on the product has been altered, removed or made illegible.

• Repairs or product modifications and alterations have been carried out by unauthorized service organizations or persons.

• The product is being used for commercial purpose.

• The defect is caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the recommended operations the product.

• The unit has been damaged - including but not limited to damage by pets, lightning, abnormal voltage, water or fire, natural disaster or transport accident.

• The product is defective due to wear of parts, which can be considered a consumable parts by their nature

• The product does not function properly because it was not originally designed, manufactured, approved and/or authorized for the country where you use the product, which might occur in instances where the product has been purchased in another country other than that of its intended use.

This warranty gives you specific legal rights. As this might vary from country to country some of above might not apply to you.

This warranty is only valid in the country were the product is purchased and is transferable and does not extend to users other than the original purchaser.

Service needed?

In order to avoid unnecessary inconvenience, we advise you to read the user manual or consult the support section on www.makezens.com before contacting ZENS. If service is required do not return the product without first contacting Z To get this product repaired or replaced, please contact ZENS during the warranty period by email ([e-mail]) and include the following details: ema address, name, address, telephone number, date and place of purchase, detailed description of the problem.

If the problem appears to be based on a defect in workmanship or materials, it will provide a return form and instructions which authorizes to return the product. Return shipments are at the customer's expense, and the return must be accompanied by the original proof of purchase. ZENS is not responsible for lost damaged product during shipment. Any product returned without the original proof of purchase will be returned at the customer's expense. All returns must include the original packaging and all items like product, power adapters and use manual.

After examination of the problem the product will be repaired or replaced and back to the address indicated on the return form.

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