Wireless Charger ZEPB03B - Power bank Zens - Free user manual and instructions

Product Type	Portable wireless charger / External battery
Brand	Zens
Model	ZEPB03B
Input	USB-C (5V/2A)
Wireless Output	Standard Qi charging up to 10W
Estimated Dimensions	150 x 80 x 20 mm
Estimated Weight	200 g
Material	Plastic with non-slip surface
LED Indicator	Yes, for charging status
Protections	Against overcharge, overheating, and short circuits
Included Accessories	USB-C cable, user manual, warranty card
Features	Wireless charging for Qi-compatible devices, portable battery
Compatibility	Qi-compatible smartphones and earphones (iPhone, Samsung, etc.)
Safety	Do not use near water, do not open, keep out of reach of children
Cleaning	Dry cloth, avoid moisture
Warranty	24 months
Support	www.makezens.com
Support email	[e-mail]

Frequently Asked Questions - Wireless Charger ZEPB03B Zens

How do I charge my phone with this wireless charger?

Place your Qi-compatible smartphone in the center of the charging pad. The LED indicator will light up to indicate charging.

What should I do if the LED indicator flashes rapidly?

This indicates a voltage incompatibility or an unapproved adapter. Use only the provided adapter or a certified 5V/2A adapter.

Can I use this charger with a phone case?

Yes, as long as the case is not metallic or too thick (less than 5 mm). Magnetic cases or those containing credit cards may interfere.

What is the maximum charging power?

The charger supports up to 10W for devices compatible with fast wireless charging (like Samsung). For iPhone, charging occurs at 7.5W.

Is this charger compatible with AirPods?

Yes, if your AirPods have a Qi-compatible wireless charging case (AirPods Pro, AirPods 2nd generation with wireless case).

How do I clean the charging pad?

First unplug the charger. Use a soft, dry cloth to remove dust. Do not use liquid or abrasive products.

Can I use this charger with an extension cord?

No, it is not recommended to use an extension cord to avoid electrical overloads. Plug directly into a wall outlet.

What should I do if my phone is not charging?

Check that the charger is properly plugged in, the USB-C cable is connected, and your phone is positioned correctly. Try removing the case. If the issue persists, contact support.

How do I activate the 24-month warranty?

The warranty is automatic from the date of purchase. Keep your proof of purchase. You can register your product at www.makezens.com for a possible extended warranty.

Does the charger heat up normally?

Slight warmth is normal during charging. If the charger becomes very hot, unplug it and check that it is not obstructed. Do not cover the charger during use.

USER MANUAL Wireless Charger ZEPB03B Zens

Please make sure to clean the adhesive pad every now and then using a slightly wet cloth.

Please note that the adhesive pad works best without a phone case and does not work with leather phone cases.

ZENS power bank wireless charger
USB-C cable
- User manual
Extended warranty registration card

Quick start in 3 steps

ZENS Wireless Charging

Important safety notices

• Keep the product away from water.

• Do not place or store the product near water or any other liquid.

• After cleaning, make sure the product is completely dry before you connect it to an electrical socket

Warning notifications

• Check if the voltage indicated on the power adaptor or power plug corresponds to the local voltage before you connect the adapter to a power outlet.
• Never use the charger, power adapter, power plug or USB cable if any of them is damaged in any way.
• Only use the official power adapter, power plug or USB cable (supplied together with the charger). When an unofficial power adapter is used or an incorrect voltage us used for the charger, the light with blink rapidly and no charging will occur.
• Do not place any metallic labels or any objects onto the charger.
• Do not use the charger outdoors or near heated surfaces.
• If you have a pacemaker or other implanted device, consult your doctor or the manufacturer of the implanted device before using the charger.
• Do not use with an extension cord or overload electrical outlets.
• Supervision is needed when used by or near children, disabled persons or those with mental disabilities.

Return policy / ZENS warranty

Dear customer,

All ZENS products are designed and manufactured to meet the highest standards and deliver high-quality performance. In case you encounter any difficulties when using your product, we recommend that you first consult the user manual or the information in the support section of www.makezens.com.

In the unlikely event of failure during the warranty period ZENS will arrange for your product to be serviced.

Warranty terms

The warranty begins on the date of purchase and expires after 24 months. If any defect due to faulty materials and/or workmanship occurs within the warranty period, ZENS will make arrangements for service. Where a repair is not possible or is deemed uneconomical ZENS may agree to replace the product. Replacement will be offered at ZENS discretion and the warranty will continue from the date of original purchase. The ZENS warranty applies provided the product has been handled properly for its intended use and in accordance with the operating instructions.

The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. The ZENS Warranty does not apply if:

• The purchase documents have been altered in any way or made illegible.

• The model- and/or serial number on the product has been altered, removed or made illegible.

• Repairs or product modifications and alterations have been carried out by unauthorized service organizations or persons.
  The product is being used for commercial purpose.
• The defect is caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the recommended operations of the product.
• The unit has been damaged - including but not limited to damage by pets, lightning, abnormal voltage, water or fire, natural disaster or transport accident.
• The product is defective due to wear of parts, which can be considered as consumable parts by their nature
• The product does not function properly because it was not originally designed, manufactured, approved and/or authorized for the country where you use the product, which might occur in instances where the product has been purchased in another country other than that of its intended use.

This warranty gives you specific legal rights. As this might vary from country to country some of above might not apply to you.

This warranty is only valid in the country were the product is purchased and is not transferable and does not extend to users other than the original purchaser.

Service needed?

In order to avoid unnecessary inconvenience, we advise you to read the user manual or consult the support section on www.makezens.com before contacting ZENS. If service is required do not return the product without first contacting ZENS. To get this product repaired or replaced, please contact ZENS during the warranty period by email ([e-mail]) and include the following details: email address, name, address, telephone number, date and place of purchase, detailed description of the problem.

If the problem appears to be based on a defect in workmanship or materials, ZENS will provide a return form and instructions which authorizes to return the product. Return shipments are at the customer's expense, and the return must be accompanied by the original proof of purchase. ZENS is not responsible for lost or damaged product during shipment. Any product returned without the original proof of purchase will be returned at the customer's expense. All returns must include the original packaging and all items like product, power adapters and user manual.

After examination of the problem the product will be repaired or replaced and sent back to the address indicated on the return form.

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