Duo Wireless Charger ZEPB04B - Power bank Zens - Free user manual and instructions

Product Type	Portable battery with dual wireless charger
Brand	Zens
Model	Duo Wireless Charger ZEPB04B
Main functions	Qi wireless charging for two smartphones simultaneously, USB port for wired charging, built-in rechargeable battery via induction or USB-C
Power supply	Rechargeable internal battery; input: USB-C or Qi wireless charger; output: wireless (2x) and USB (1x)
Battery capacity	Not specified (common estimate 5000–10000 mAh)
Dimensions	Not specified (approximately 150 x 80 x 15 mm)
Weight	Not specified (approximately 200 g)
Material	Plastic and textile (cover)
Indicator light	Yes, status indicator (fast flashing in case of incorrect voltage)
Power button	Yes, to start charging
Package contents	Duo Wireless Charger, USB-C cable, user manual, warranty registration card
Power adapter included	No
Care and cleaning	Clean with a soft dry cloth; do not use liquids; ensure the device is dry before connecting
Safety	Water protection (do not expose to liquids), do not use with an extension cord, do not overload outlets, avoid heated surfaces, not recommended for medical implant wearers without medical advice
Warranty	24 months from purchase date, covers material and manufacturing defects
After-sales service	Contact [e-mail] for a return number; shipping costs borne by the customer
Repairability	Repairs only by ZENS or authorized providers; do not open
Compatibility	Qi-compatible devices; smartphones with wireless charging function

Frequently Asked Questions - Duo Wireless Charger ZEPB04B Zens

How do I recharge the internal battery of the Duo Wireless Charger?

You can recharge the internal battery by placing the charger on a Qi wireless charging pad or by using the included USB-C cable. Press the power button to start charging if necessary.

Can I use any power adapter to charge the device via USB-C?

It is recommended to use a certified power adapter delivering a suitable voltage (typically 5V/2A). Using an uncertified adapter may cause fast flashing of the indicator and prevent charging.

How many smartphones can I charge at the same time?

You can charge two smartphones simultaneously on the wireless charging areas, as well as a third device via the USB port if using a suitable cable.

What should I do if the indicator light flashes quickly?

A fast flash usually indicates incorrect voltage or an incompatible power adapter. Use the recommended adapter or check that the power source is suitable.

Is the charger waterproof?

No, it is not waterproof. Protect it from water and any liquids. Do not use outdoors in rainy weather and do not store near water sources.

Can I use this product with an extension cord?

No, using an extension cord is not recommended. Plug the charger directly into a wall outlet to avoid overload or fire hazards.

How do I clean the charger?

Use a soft dry cloth to clean the surface. Never use liquids or abrasive products. Make sure the device is completely dry before reconnecting.

What is the warranty period and how do I activate it?

The warranty is 24 months from the date of purchase. Keep the proof of purchase and register your product on the website www.makezens.com to potentially benefit from an extended warranty.

What should I do if my device does not charge wirelessly?

Check that your smartphone is Qi compatible and properly placed on the charging area. Ensure the charger is on (press the power button) and its internal battery is not depleted.

Can I leave the charger plugged in all the time?

Yes, you can leave it plugged in, but it is recommended not to leave it unattended near children or dependent persons. Unplug it during storms or prolonged non-use.

USER MANUAL Duo Wireless Charger ZEPB04B Zens

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ZENS®

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• ZENS dual power bank wireless charger
- USB-C cable
- User manual
- Extended warranty registration card

Quick start in 2 steps

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Step 1: Recharge the power bank by placing it on a Qi wireless charger or recharge the power bank using the USB-C cable.

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Step 2: Place your Qi smartphone(s) on the power bank or use the USB-port to charge your device(s). Push the power button once to start charging.

ZENS Wireless Charging

Important safety notices

• Keep the product away from water.
• Do not place or store the product near water or any other liquid.

- After cleaning, make sure the product is completely dry before you connect it to an electrical socket

Warning notifications

• Check if the voltage indicated on the power adaptor or power plug corresponds to the local voltage before you connect the adapter to a power outlet.
• Never use the charger, power adapter, power plug or USB cable if any of them is damaged in any way.
• Only use the official power adapter, power plug or USB cable (supplied together with the charger). When an unofficial power adapter is used or an incorrect voltage us used for the charger, the light with blink rapidly and no charging will occur.
• Do not place any metallic labels or any objects onto the charger.
• Do not use the charger outdoors or near heated surfaces.
• If you have a pacemaker or other implanted device, consult your doctor or the manufacturer of the implanted device before using the charger.
• Do not use with an extension cord or overload electrical outlets.
• Supervision is needed when used by or near children, disabled persons or those with mental disabilities.

Return policy / ZENS warranty

Dear customer,

All ZENS products are designed and manufactured to meet the highest standards and deliver high-quality performance. In case you encounter any difficulties when using your product, we recommend that you first consult the user manual or the information in the support section of www.makezens.com.

In the unlikely event of failure during the warranty period ZENS will arrange for your product to be serviced.

Warranty terms

The warranty begins on the date of purchase and expires after 24 months. If any defect due to faulty materials and/or workmanship occurs within the warranty period, ZENS will make arrangements for service. Where a repair is not possible or is deemed uneconomical ZENS may agree to replace the product. Replacement will be offered at ZENS discretion and the warranty will continue from the date of original purchase. The ZENS warranty applies provided the product has been handled properly for its intended use and in accordance with the operating instructions.

The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. The ZENS Warranty does not apply if:

- The purchase documents have been altered in any way or made illegible.

• The model- and/or serial number on the product has been altered, removed or made illegible.
• Repairs or product modifications and alterations have been carried out by unauthorized service organizations or persons.
• The product is being used for commercial purpose.
• The defect is caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the recommended operations of the product.
• The unit has been damaged - including but not limited to damage by pets, lightning, abnormal voltage, water or fire, natural disaster or transport accident.
• The product is defective due to wear of parts, which can be considered as consumable parts by their nature
• The product does not function properly because it was not originally designed, manufactured, approved and/or authorized for the country where you use the product, which might occur in instances where the product has been purchased in another country other than that of its intended use.

This warranty gives you specific legal rights. As this might vary from country to country some of above might not apply to you.

This warranty is only valid in the country were the product is purchased and is not transferable and does not extend to users other than the original purchaser.

Service needed?

In order to avoid unnecessary inconvenience, we advise you to read the user manual or consult the support section on www.makezens.com before contacting ZENS. If service is required do not return the product without first contacting ZENS. To get this product repaired or replaced, please contact ZENS during the warranty period by email ([e-mail]) and include the following details: email address, name, address, telephone number, date and place of purchase, detailed description of the problem.

If the problem appears to be based on a defect in workmanship or materials, ZENS will provide a return form and instructions which authorizes to return the product. Return shipments are at the customer's expense, and the return must be accompanied by the original proof of purchase. ZENS is not responsible for lost or damaged product during shipment. Any product returned without the original proof of purchase will be returned at the customer's expense. All returns must include the original packaging and all items like product, power adapters and user manual.

After examination of the problem the product will be repaired or replaced and sent back to the address indicated on the return form.

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Dans l'emballage

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Cher client, chère cliente,

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Diagram showing a smartphone connected to a battery, with an arrow pointing to the battery (no text or symbols present)

Diagram showing two smartphones with a battery and cable, no text or symbols present