Ez360 Plus - Surveillance Camera EZVIZ - Free user manual and instructions

Features	Details
Product type	Surveillance camera
Video resolution	1080p Full HD
Viewing angle	360 degrees
Night vision	Yes, up to 10 meters
Connectivity	Wi-Fi 2.4 GHz
Storage	MicroSD card (up to 128 GB)
Mobile app	EZVIZ App available on iOS and Android
Power supply	Power adapter included
Maintenance	Regular lens cleaning
Data security	Data encryption
Warranty	1 year

Frequently Asked Questions - Ez360 Plus EZVIZ

How do I reset my EZVIZ Ez360 Plus camera?

To reset your camera, press and hold the reset button located on the bottom of the device for about 10 seconds until the indicator light flashes red.

Why won\u0027t my camera turn on?

Check that the camera is properly plugged into a power source. Also ensure the power adapter is working correctly. If the problem persists, try resetting the device.

How do I connect my EZVIZ Ez360 Plus camera to my Wi-Fi network?

Open the EZVIZ app, select \u0027Add device\u0027, then follow the on-screen instructions to connect the camera to your Wi-Fi network. Make sure your smartphone is connected to the same network.

What should I do if I can\u0027t access the EZVIZ app?

Check your Internet connection and make sure the app is up to date. If the problem persists, try uninstalling and reinstalling the app.

How do I enable motion notifications on my camera?

In the EZVIZ app, go to your camera\u0027s settings, then enable the \u0027Motion notifications\u0027 option. Also make sure notifications are enabled on your mobile device.

The image quality is poor, what can I do?

Make sure your camera is positioned in a well-lit area. Also check the quality of your Internet connection. You can adjust the resolution in the camera settings.

How do I transfer recorded videos to another device?

You can download videos directly from the EZVIZ app on your smartphone or use an SD card to transfer files to a computer.

What is the maximum SD card capacity supported by the camera?

The EZVIZ Ez360 Plus camera supports SD cards with a maximum capacity of 128 GB.

What should I do if the camera won\u0027t connect to Wi-Fi?

Make sure the Wi-Fi password is correct and the router is working properly. Try moving the camera closer to the router for a better connection.

Does the camera work at night?

Yes, the EZVIZ Ez360 Plus is equipped with night vision. Make sure the night vision option is enabled in the app settings.

USER MANUAL Ez360 Plus EZVIZ

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ezviz

ez360 Series

Quick Start Guide

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COPYRIGHT ©2017 Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries. ALL RIGHTS RESERVED.

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version in the website (http://www.ezvizlife.com).

Any and all information, including, among others, wordings, pictures, graphs are the properties of Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be "Hikvision"). This user manual (hereinafter referred to be "the Manual") cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties, guarantees or representations, express or implied, regarding to the Manual.

Trademarks Acknowledgement

ezviz™, and other Hikvision's trademarks and logos are the properties of Hikvision in various jurisdictions.

Other trademarks and logos mentioned below are the properties of their respective owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED "AS IS", WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HIKVISION'S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE PURCHASE PRICE THE PRODUCT.

HIKVISION does not undertake any liability for personal injury or property damage, as the result of product interruption or service termination cause by: a) improper installation or usage other than as requested; b) the protection of national or public interests; c) Force Majeure; d) yourself or the third party, including not limitation, using any third party's products, software, applications, and among others.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.

The purpose of the Products is to provide an adequate warning in the event of illegal encroachment in certain area; however, the proper installation of the Products will not eliminate, but only reduce, that accidents will not occur or that there will be no personal injury or property loss as a result. You are highly recommended to raise your vigilance and

strengthen the safety awareness in the daily life.

SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. YOU FUTHER AGREE THAT THIS PRODUCT IS ONLY FOR CIVIL USE, AND HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES, SUCH AS THIRD PARTY RIGHTS INFRINGEMENT, MEDICAL TREATMENT, SAFETY EQUIPMENT OR OTHER SITUATIONS WHERE THE PRODUCT FAILURE COULD LEAD TO DEATH OR PERSONAL INJURY, OR WEAPON OF MASS DESTRUCTION, CHEMINICAL AND BIOLOGICAL WEAPON, NUCLEAR EXPLOSION, AND ANY UNSAFE NUCLEAR ENERGY USES OR ANTI-HUMANITY USAGES. YOU SHOULD UNDERTAKE ALL RESPONSIBILITIES FOR LOSSES OR DAMAGES RESULTING FROM THE ABOVE USAGES WHATSOEVER.

IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATER PREVAILS.

Regulatory Information

FCC Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.

Note: This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.

Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or

lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

EU Conformity Statement

This product and - if applicable - the supplied accessories too are marked with "CE" and comply therefore with the applicable harmonized European standards listed under the Radio Equipment Directive 2014/53/EU, the EMC Directive 2014/30/EU, the RoHS Directive 2011/65/EU.

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2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info.

2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see: www.recyclethis.info.

EC DECLARATION OF CONFORMITY

Hereby, Hangzhou Hikvision Digital Technology Co., Ltd. declares that the radio equipment type [CS-CV246] is in compliance with Directive 2014/53/EU.

The full text of the EC DECLARATION OF CONFORMITY is available at the following web link:

http://www.ezvizlife.com/declaration-of-conformity.

Safety Instruction

Due to the product shape and dimension, the name and address of the importer/manufacturer are printed on the package.

SAVE THIS MANUAL FOR FUTURE REFERENCE

Setup

Step 1 Power-on

Plug the power cable into the camera, and then plug the power adapter into an outlet as shown in the figure below. The LED indicator will flash red and blue when the camera is ready for setup.

Power Interface Power Cable Power Outlet

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LED Indicator Status

• Flashing Blue: The network is properly connected.
  Solid Red: The device is activating.

Slowly Flashing Red: Invalid network connection.

Fastly Flashing Red: MicroSD card or other error occurred.

Flashing Blue and Red: Camera is ready for Wi-Fi setup.

Turn on the camera and let it power up. The camera will completely rotate side-to-side and tilt up-and-down once.

Step 2 Camera Setup

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1. Create a user account

• Connect your mobile phone to Wi-Fi using your 2.4GHz network.
• Search for "EZVIZ" in the App Store or Google Play [TM].
• Download and install the EZVIZ app.
• Launch the app.
• Create, and register an EZVIZ user account by following the startup wizard.

2. Adding a camera to EZVIZ

• Log in to your account using the EZVIZ app.
• Tap "+" on the Home page to go to the Scan QR Code interface.

Home Hi- Click here to add your EZVIZ device(s).

- Scan the QR Code on the camera.

Illustration showing wireless router, camera lens, and handheld device (no text or symbols)

• Enter the password for your Wi-Fi network.
• Select the correct time zone and DST information.
• Tap "Finish" to finish setup.

microSD Card Slot/Reset MIC ezviz

• If the camera fails to connect to your Wi-Fi network, press and hold the Reset button for 10s and repeat Step 2.2.
• To select another Wi-Fi network, press and hold the Reset button for 10s to reboot the device. When the LED indicator flashes red and blue, you can choose a new Wi-Fi network.

3. Enable the Image Encryption

After enabling it, your video and image can be encrypted in transmission.

You can also change the default password.

• Go to the camera settings.
• Tap "Change Password".

Image Encryption ON Change Password > The default password is the device verification code

• Tap "Edit".
• Enter the original verification code located on the label of the camera.
• Enter new password (6 to 12 characters and numbers).

4. Angle Adjustment

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You can adjust the camera via the EZVIZ app to get an optimum angle. The panning angle ranges from 0^ to 340^ , and the tilting angle ranges from -15^ to 105^ .

SD Card Management

• Insert a MicroSD card into the slot before mounting.
• MicroSD card not included in the Box Contents. Recommended compatibility: Class 10, Max.128GB.

Diagram showing a device with rotating components and a USB chip, illustrating the process of data transfer or storage.

1. In the EZVIZ app, tap the Storage Status in the Device Settings interface to check the SD card status.

Wi-Fi Configure TEST-WiFi Storage Status Device Version Vxx.x build xxxxxx No new version.

1. If the memory card status displays as Uninitialized, tap to initialize it.

The status will then change to Normal and it can store videos and/or pictures.

Mounting (Optional)

The camera can be mounted on the wall or ceiling.

• Make sure the wall/ceiling is strong enough to withstand three times the weight of the camera and the mounting.
  • Camera should stay away from any reflective objects such as mirrors.

• Place drill template onto the surface you have chosen to mount the camera.

• (For cement wall/ceiling only) Drill screw holes according to the template and insert three expansion screws.
• Use three metal screws to fix the camera base according to the template.

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1. Install the camera on the base, and turn it 15^ to secure it.

2 1 ZA20 500 24

1. Connect the power cable to the camera. If the camera was previously connected to the Wi-Fi network, it will automatically connect to the same Wi-Fi network.

Appendix

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Box Content

Camera (x1) Base (x1)

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Power Cable (x1) Drill Template (x1) Screw Kit (x1)

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Power Adapter (x1) Quick Start Guide x(1)

Type

Type A

LED Indicator ezviz Louderspeaker

Power Interface

Type B

LED Indicator Louderspeaker Power Interface Network Interface

Einrichten

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LED-Anzeigestatus

Home + Hi- Click here to add your EZVIZ device(s).

Illustration showing wireless router, camera lens, and handheld device (no text or symbols)

Image Encryption ON Change Password > The default password is the device verification code.

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Pure technical diagram of a mechanical assembly with no text, numbers, or symbols

Simple line drawing of a circular mechanical or electrical component with three ports and a base (no text or symbols)

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Simple line drawing of three vertical pins with a base, no text or symbols present

Line drawing of a snowflake-shaped object with circular features and a base labeled 'ezviz' (no text or symbols on the object itself)

Home + Hi~ Click here to add your EZVIZ device(s)

Illustration showing a router connected to a camera lens and a handheld device (no text or symbols present)

Image Encryption ON Change Password > The default password is the device verification code.

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Diagram showing a device with labeled parts and directional arrows, including a blue arrow indicating rotation or transformation.

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ES

Pure electrical circuit lines without any symbols

Simple concentric circle diagram with three marked inner circles (no text or symbols)

Illustration of multiple screwdrivers arranged in a row (no text or symbols)

Line drawing of a spherical device with circular components and a base labeled 'ezviz' (no text or symbols on the device itself)

Home + Hi~ Click here to add your EZVIZ device(s).

Illustration showing wireless router, camera lens, and handheld device (no text or symbols)

Image Encryption ON Change Password > The default password is the device verification code.

Diagram showing a device with rotating components and a physical component, including a blue circular arrow and a black square.

Pure diagram of a ceiling-mounted electrical component with no text, numbers, or symbols

FR

2 1 3A78-20 25

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1 Caméra 1 base

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Home Hi~ Click here to add your EZVIZ device(s).

IT

Illustration showing wireless router, camera lens, and smartphone with a hand holding the device (no text or symbols)

Image Encryption ON Change Password > The default password is the device verification code.

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IT

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LED-indicator status

Home + Hi~ Click here to add your EZVIZ device(s)

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Image Encryption ON Change Password > The default password is the device verification code.

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NL

Simple line drawing of a circular mechanical or electrical component with three ports and a base (no text or symbols)

Coiled cable with connector and USB port (no text or symbols visible)

Netsnoer (x1) Boorsjabloon (x1) Set schroeven (x1)

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Netadapter (x1) Snelstartgids (x1)

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A

LED-indicator Luidspreker

Power Interface N

NL

B

eZVIZ LED-indicator Luidspreker Power Interface Interfaccia LAN

Konfiguracja

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Stan diody LED

Home + Hi~ Click here to add your EZVIZ device(s).

PL

Illustration showing wireless router, camera lens, and handheld device (no text or symbols)

Image Encryption ON Change Password > The default password is the device verification code

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PL

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Home + Hi~ Click here to add your EZVIZ device(s).

Illustration showing a router, a magnifying lens, and a hand holding a handheld device (no text or symbols present)

Image Encryption ON Change Password > The default password is the device verification code.

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RU

Simple line drawing of a circular device with internal components and a base (no text or symbols)

Simple line drawing of a circular mechanical or electrical component with three ports and a base (no text or symbols)

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Simple line drawing of three vertical bars with a base, no text or symbols present

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Home Hi~ Click here to add your EZVIZ device(s).

Illustration showing wireless router, camera lens, and smartphone with a hand holding the device (no text or symbols)

Image Encryption ON Change Password > The default password is the device verification code.

Pure mechanical diagram showing a circular component with internal components and vertical dashed lines, no text or symbols present.

Simple line drawing of a circular mechanical or electrical component with three ports and a base (no text or symbols)

GR

Coiled cable with connector and plug connectors (no text or symbols)

Simple concentric circle diagram with three marked points (no text or symbols)

Simple line drawing of three screws arranged in a row (no text or symbols)

Line drawing of a spherical electronic device with circular components and a base labeled 'ezviz' (no text or symbols on the device itself)

Stav indikátoru LED

Home + Hi~ Click here to add your EZVIZ device(s)

Illustration showing wireless router, camera lens, and smartphone with signal waves (no text or symbols)

Image Encryption ON Change Password > The default password is the device verification code.

Diagram showing a device with rotating components and a USB drive, illustrating the process of rotation and data transfer.

Pure electrical circuit lines without any symbols

Simple line drawing of a circular mechanical component with central hub and base (no text or symbols)

Simple line drawing of a circular mechanical or electrical component with three ports and a base (no text or symbols)

Coiled cable with connector and USB port (no text or symbols)

Simple circular diagram with three marked points at the center (no text or symbols)

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Thank you for purchasing EZVIZ products. This limited warranty gives you, the original purchaser of the EZVIZ product, specific legal rights. You may also have other legal rights that vary by state, province or jurisdiction.

The disclaimers, exclusions, and limitations of liability under this limited warranty will not apply to the extent prohibited by applicable law. No distributor, reseller, agent, or employee is authorized to make any medication, extension, or addition to this limited warranty.

Your EZVIZ product is warranted for a period of one (1) year from the date of purchase against defects in materials and workmanship, or such longer period as may be required by law in the country or state where this product is sold, when used normally in accordance with user manual.

You can request warranty service by emailing us at [e-mail].

For any defective EZVIZ products under warranty, HANGZHOU HIKVISION DIGITAL TECHNOLOGY CO., LTD. ("the Company") will, at its option, (i) repair or replace your product free of charge; (ii) exchange your product with a functional equivalent product; (iii) or refund the original purchase price, provided you provide the original purchase receipt or copy, brief explanation of the defect, and return the product in its original packaging. At the sole discretion of the Company, repair or replacement may be made with a new or refurbished product or components. This warranty does not cover the postal cost, insurance and any other incidental charges incurred by you in returning the product.

Except where prohibited by applicable law, this is your sole and exclusive remedy for breach of this limited warranty. Any product that has either been repaired or replaced under this limited warranty will be covered by the terms of this limited warranty for the longer of ninety (90) days from the date of delivery or the remaining original warranty period.

This warranty does not apply and is void:

• If the warranty claim is made outside the warranty period or if the proof of purchase is not provided.
• For any malfunction, defect or failure caused by or resulting from the evidence of impact, mishandling ,tampering, use contrary to the applicable instruction manual, incorrect power line voltage, accident, loss, theft, fire, flood or other Acts of God, shipping damage or damage resulting from repairs performed by unauthorized personnel.
• For any consumable parts, such as batteries, where the malfunction is due to the normal aging of the product.
  • Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports.
  • Any software, even if packaged or sold with EZVIZ hardware.
  • For any other damages free from defects in material or workmanship.
  • Routine cleaning, normal cosmetic and mechanical wear and tear.

Please do not hesitate to contact your seller, or send e-mails to us [e-mail], with any questions.

COPYRIGHT ©2017 HANGZHOU HIKVISION DIGITAL TECHNOLOGY CO., LTD. ALL RIGHTS RESERVED.

BESCHRÄNKTE GARANTIE

[e-mail].

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ezviz