Q: The Ez360 Plus camera no longer rotates when I pass under it - how can I activate it?

The Ez360 Plus does not have an auto-tracking feature. The camera cannot rotate on its own to follow you when you pass underneath. The available rotation controls on the Ez360 Plus are: Panning: 0° to 340° (horizontal rotation) Tilt: -15° to 105° (vertical movement) These angles must be adjusted manually via the EZVIZ app . There is no motion detection or intelligent tracking that would automatically rotate the camera. If you want the camera to follow you, you will need to: Use the EZVIZ app to manually reposition the camera angle Or set up multiple fixed monitoring zones if possible If you are looking for a camera with auto-tracking, this is a limitation of the Ez360 Plus model, which only offers manual control of the angles.

Q: The EZVIZ C6TC camera does not connect to WiFi even after disabling 5G

The EZVIZ C6TC camera only supports the 2.4 GHz WiFi band. If you have disabled 5G but the camera still does not connect, this may mean: 1. You have only disabled the 5 GHz band, but not enabled the 2.4 GHz Check in your router settings that the 2.4 GHz band is enabled . On many modern routers, both bands can be disabled independently. 2. Reset the camera If the problem persists after enabling the 2.4 GHz band: Press and hold the reset (RST) button on the camera for 5 seconds Wait 30 seconds for the camera to restart Re-initiate pairing via the EZVIZ app: scan the camera's QR code and select the 2.4 GHz network 3. Other checks Router distance: Ensure that the camera is not too far from the router Interference: If you have wireless devices (phones, Bluetooth devices), temporarily move them away Hidden SSID: If your 2.4 GHz network has a hidden SSID, manually enter the name and password in the EZVIZ app

Question 1

The Ez360 Plus camera no longer rotates when I pass under it - how can I activate it?

Accepted Answer

The Ez360 Plus does not have an auto-tracking feature. The camera cannot rotate on its own to follow you when you pass underneath.

The available rotation controls on the Ez360 Plus are:

Panning: 0° to 340° (horizontal rotation)
Tilt: -15° to 105° (vertical movement)

These angles must be adjusted manually via the EZVIZ app. There is no motion detection or intelligent tracking that would automatically rotate the camera.

If you want the camera to follow you, you will need to:

Use the EZVIZ app to manually reposition the camera angle
Or set up multiple fixed monitoring zones if possible

If you are looking for a camera with auto-tracking, this is a limitation of the Ez360 Plus model, which only offers manual control of the angles.

Question 2

How to reprogram the Ez360 Plus camera after a reset to enable rotation again?

Accepted Answer

After a reset, the Ez360 Plus camera must be reconnected and reconfigured via the EZVIZ app. Here is the complete procedure:

1. Check the LED indicator

After the reset, the camera should display a flashing blue and red light. This means it is ready for Wi-Fi configuration. If not, hold the Reset button for 10 seconds.

2. Add the camera in the EZVIZ app

Open the EZVIZ app and log in to your account (create one if necessary)
Press the “ + ” or “ Add Device ” button
Scan the QR code located under the camera

3. Connect it to your Wi-Fi network

Enter your 2.4 GHz Wi-Fi password (important: the Ez360 Plus only supports 2.4 GHz, not 5 GHz)
Select your time zone
Press “ Finish ” or “ Finish ”

4. Enable rotation

Once the camera is reconnected and displaying a solid blue LED (connected), you will be able to manually control the horizontal rotation (0° to 340°) and tilt (-15° to 105°) directly from the EZVIZ app.

Tip: If the camera does not reconnect, ensure that your phone is connected to the 2.4 GHz network of your router before starting the setup.

Question 3

The EZVIZ C6TC camera does not connect to WiFi even after disabling 5G

Accepted Answer

The EZVIZ C6TC camera only supports the 2.4 GHz WiFi band. If you have disabled 5G but the camera still does not connect, this may mean:

1. You have only disabled the 5 GHz band, but not enabled the 2.4 GHz

Check in your router settings that the 2.4 GHz band is enabled. On many modern routers, both bands can be disabled independently.

2. Reset the camera

If the problem persists after enabling the 2.4 GHz band:

Press and hold the reset (RST) button on the camera for 5 seconds
Wait 30 seconds for the camera to restart
Re-initiate pairing via the EZVIZ app: scan the camera's QR code and select the 2.4 GHz network

3. Other checks

Router distance: Ensure that the camera is not too far from the router
Interference: If you have wireless devices (phones, Bluetooth devices), temporarily move them away
Hidden SSID: If your 2.4 GHz network has a hidden SSID, manually enter the name and password in the EZVIZ app

Question 4

How do I reconnect my EZVIZ C6TC camera after changing my WiFi network or internet provider?

Accepted Answer

If you have changed your WiFi network or internet provider (for example, after an upgrade to fiber), you need to re-pair your EZVIZ C6TC camera.

The C6TC camera connects only on 2.4 GHz - make sure your new router offers 2.4 GHz WiFi (in addition to 5 GHz if applicable). Before reconnecting, we recommend temporarily disabling the 5 GHz band in your router settings to avoid interference.

Steps to reconnect:

Press the reset button (RST) on the back of the camera for 5 seconds until the indicator light flashes
Open the EZVIZ app on your smartphone
Tap the “+” icon to add the device
Scan the QR code located at the base of the camera
Select your new 2.4 GHz WiFi network in the setup wizard
Enter the network password and wait for the connection

Once reconnected, the camera should be accessible remotely via the EZVIZ app as soon as it regains a stable internet connection.

Question 5

Why can't I see anything at night with my EZVIZ C6N 4MP camera?

Accepted Answer

Your EZVIZ C6N 4MP camera does have infrared vision up to 30 meters for nighttime surveillance. If you can't see anything at night, here are the checks to make:

1. Check the infrared mode in the EZVIZ app

This is the most common cause:

Open the EZVIZ app and access your camera's feed
Tap on Settings (gear icon)
Look for "Night Vision", "Night Vision" or "Infrared"
Make sure the mode is set to "Auto" and not to "Off" or "Disabled"

2. Is the camera installed behind glass?

The infrared LEDs reflect off the glass and can dazzle the sensor. If possible, install the camera outside or press the lens directly against the glass without leaving any space.

3. Check the distance and obstruction

The infrared range is limited to 30 meters. Also, check that the lens is not obstructed by dirt, cobwebs, or fog.

4. Test the infrared LEDs

To check that the IR LEDs are working: in complete darkness, look at the camera with your phone in front camera mode. You should see a very faint reddish glow around the lens.

5. Check the power supply

The camera's indicator light should blink slowly in blue. If the light does not illuminate at all, check the power supply (adapter) or the cable.

If none of these steps resolve the issue and the IR LEDs do not light up, it is possible that the infrared system is faulty. Contact EZVIZ support for a diagnosis.

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