CL-E321 - Thermal printer CITIZEN - Free user manual and instructions

USER MANUAL CL-E321 CITIZEN

Compliance Statement for European Users CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (2014/35/EU), EMC Directive (2014/30/EU), and RoHS directive (2011/65/EU) Full text of the EU declaration of conformity is available at the following internet address: http://www.citizen-systems.co.jp/english/support/download/printer/others/eu_doc/ FCC Compliance Statement for American Users FCC Related Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Pursuant to FCC regulations, you are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment. Sicherheitshinweis Die Steckdose zum Anschluß dieses Druckers muß nahe dem Gerät angebracht und leicht zugänglich sein.

GENERAL PRECAUTIONS Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference. The information contained herein is subject to change without prior notice. Reproduction or transfer of part or all of this document in any means is prohibited without permission from Citizen Systems. Note that Citizen Systems is not responsible for any operation results regardless of omissions, errors, or misprints in this manual. Note that Citizen Systems is not responsible for any trouble caused as a result of using options or consumables that are not specified in this manual. Except explained elsewhere in this manual, do not attempt to service, disassemble, or repair this product. Citizen Systems Japan Co., Ltd. shall not be liable for damages caused by improper or incorrect usage or by the usage environment. Data is basically for temporary use and not stored for an extended period of time or permanently. Please note that Citizen Systems is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrences. If you find omissions, errors, or have questions, please contact your Citizen Systems dealer. CITIZEN is a registered trademark of Citizen Watch Co., Ltd. QR Code is a registered trademark of DENSO WAVE INCORPORATED. Datamax® is a registered trademark of Honeywell International Inc. Maxi Code is a registered trademark of UPS. Zebra®, ZPL2®, and EPL2™ are registered trademarks of Zebra Technologies, Inc. in the U.S. PDF417 is a trademark or registered trademark of Motorola, Inc. in the U.S. and other countries. TrueType™ is a trademark of Apple Inc. All other trademarks are the property of their respective owners. Citizen Systems use these trademarks in accordance with the license of relevant owners. Copyright© CITIZEN SYSTEMS JAPAN CO., LTD. 2018

OBSERVED Before using this product for the first time, carefully read these SAFETY PRECAUTIONS. Improper handling may result in accidents (fire, electric shock or injury). In order to prevent injury to operators, third parties, or damage to property, special warning symbols are used in the User’s Manual to indicate important items to be strictly observed. After having read this Manual, keep it in a safe, readily accessible place for future reference. Some of the descriptions contained in this manual may not be relevant to some printer models. The following describes the degree of hazard and damage that could occur if the printer is improperly operated by ignoring the instructions indicated by the warning symbols. Be sure to read this information carefully. WARNING Neglecting precautions indicated by this symbol may result in fatal or serious injury. CAUTION Neglecting precautions indicated by this symbol may result in injury or damage to property. This symbol is used to alert your attention to important items.

Warnings WARNING Do not perform any of the following actions as they may result in damage or malfunction of the device, overheating, the generation of smoke, fire, or electric shock. If the device is damaged or defective, turn off the power, disconnect the power plug from the electrical outlet, and contact your retailer. Ÿ Do not step on, drop, hit, or otherwise subject the device to significant force or impact. Ÿ Do not use the device in environments of poor ventilation or in a manner that blocks device vents. Ÿ Do not use the device in environments, such as laboratories, where chemical reactions occur or environments exposed to air that contains salt or toxic gases. Ÿ Use the device in environments at specified power supply voltage and frequency (100 to 240 V and 50/60 Hz). Ÿ Do not connect or disconnect the power cord or an interface cable by holding the cable itself. Do not pull or carry the device while cables are under load. Ÿ Do not drop or insert small objects such as clips or push-pins into the device. Ÿ Do not connect too many power cords to a single electrical outlet. Ÿ Do not spill tea, coffee, juice, or other beverages onto the device. Do not subject the device to insecticides. If liquid is spilled onto the device, turn off the power, disconnect the power plug from the electrical outlet, and contact your retailer. Ÿ Do not disassemble or modify the device. Ÿ Do not use non-specified AC adapters. Ÿ Use only the included power cord. Do not use the included power cord with other devices. Ÿ Do not use deformed or damaged power cords. Ÿ Do not unnecessary process power cords. Ÿ Do not print while the top ribbon cover is open. An injury may occur due to hair or clothing being caught in the ribbon. Exposed wire due to damaged power cords or melted sheaths may cause current leakage, malfunction, or electric shock. Contact your retailer if the power cord becomes damaged. Ÿ Do not place objects around the power plug.

General Precautions Observe these precautions to ensure proper use of the device. Make sure to read these precautions. CAUTION Ÿ Do not touch the area around the thermal head during or right after the printing process. This area will be hot and may cause burns. Ÿ Do not drop or insert small objects such as clips or pins into the printer. Doing so may result in failure. Ÿ Exercise caution when carrying or transporting the device. Dropping the device may damage other objects or cause injury. Ÿ Make sure to open the printer cover fully when it needs to be opened. Failure to do so may result in the printer closing unexpectedly, which may cause injury. Ÿ Exercise caution when the printer cover is open. Contact with edges may result in injury. Ÿ Do not open the printer cover while the printer is printing. Ÿ Do not print while the top ribbon cover is open. A failure may occur if the ribbon is touched or a foreign object is dropped on it. Ÿ Do not use thinner, trichlene, benzene, ketone-based solvents, or cleaning cloths with chemicals to clean the case surface. Ÿ Do not use the device in environments exposed to significant levels of oil, metal shavings, waste, and dust. Ÿ Do not spill liquids onto the device or expose the device to spray chemicals. Ÿ Do not step on, drop, hit, or otherwise subject the device to significant force or impact. Ÿ Make sure to use the control panel correctly. Pressing buttons randomly may cause malfunction and even failure. Do not use sharp objects including tips of pens to operate the control panel. Ÿ If some abnormality occurs during use, immediately stop using the device and disconnect the power plug from the electrical outlet. Ÿ Do not disassemble the device for repairs in case of failure. Always contact the dealer for repairs. Ÿ The auto cutter has internal blades near the media discharge port. Never insert hands inside the media discharge port whether the printer is operating or not. Ÿ There is a risk of the thermal head being damaged by static electricity. Take measures to prevent the charging of static electricity in advance, and do not directly touch the thermal head heating element and connector terminal parts when handling the printer.

Installation Precautions CAUTION Ÿ Do not use or store the device in environments exposed to excessive heat, moisture, direct sunlight, near heaters, extremely high or low altitudes, excessive humidity, or excessive dust. Ÿ Do not use the device in environments, such as laboratories, where chemical reactions occur. Ÿ Do not use the device in environments exposed to air that contains salt or toxic gases. Ÿ Place printers on level, stable surfaces in environments with good ventilation. (Do not place the printer such that the vents are against walls.) Ÿ Do not place objects on top of the device. Ÿ Using the device near radios or televisions or plugging the power cord into the same electrical outlet as used by such devices may cause reception interference. Ÿ Use the device in environments at specified power supply voltage and frequency. Ÿ Use only the included power cord. Do not use the included power cord with other devices. Ÿ Do not place objects or step on power cords. Ÿ Do not pull or attempt to carry the device by the power cord or an interface cable. Ÿ Do not connect too many power cords to a single electrical outlet. Ÿ Do not bundle the power cord. Ÿ Hold the power cord by the power plug to connect and disconnect to/from electrical outlets. Ÿ Ensure connectors are properly connected. In particular, reversing the polarity may damage internal parts. Ÿ Turn the power switch off before connecting or disconnecting interface cables. Ÿ Do not run long signal lines or make connections with noisy devices to the extent possible. If necessary, use shielded twisted pair cables for signal lines and take any other necessary steps to ensure signal integrity. Ÿ Place the device near an electrical outlet and ensure that the power plug can be unplugged easily so that the power to the device can be cut quickly if necessary. Ÿ Use electrical outlets with ground terminal screws. Using electrical outlets without ground terminals may result in injury due to static electricity. Ÿ Do not install the printer in a location where there is vibration or in an unstable location.

CAUTION Caution label is attached in the position shown in the following figure. Carefully read the handling precautions before using the printer. These labels indicate that the head becomes hot, so touching it may cause burns, and touching the auto cutter and manual cutter when opening the paper cover may cause cuts on hands.

Thank you for purchasing the Citizen Systems Line Thermal Printer CL-E321 / CL-E331. This printer is a line thermal printer employing the direct-thermal method and thermal-transfer method that was developed for labels, tags, tickets, and many other applications.

< Compact and Stylish Design > Boasting the smallest footprint in the industry, this printer was designed to be compact to free users from placement restrictions. The stylish design enables the device to be used in different environments. Exterior color options include black and pure white. This printer is compact yet allows you to use a 300 m per roll, large-diameter ink ribbon. < High-speed, High-quality Printing > This printer employs the direct-thermal method and thermal-transfer method by utilizing a thermal head, and includes a 32-bit RISC CPU with a maximum operating frequency of 216 MHz and thermal history control to provide high-speed, highquality performance up to 8 IPS with the CL-E321 model and up to 6 IPS with the CL-E331 model. < Adjustable Sensors Provided as Standard > Adjustable media/black line sensors are provided as standard so that the detection position can be adjustable horizontally. This enables sensors to be placed at detection positions suitable for different types of media. < Interface > Standard interfaces include a 9-pin, DSUB RS232C interface, full-speed USB 2.0 port, and an Ethernet port that supports 100BASE-TX and 10BASE-T. These interfaces enable high-speed connections to many peripheral devices.

< Excellent Usability > Manual media cutters are installed at the top and bottom of the media discharge port to cut media after being printed for better usability in many different environments. The operation panel has been designed to have a different color than the main exterior color for better visibility and stress-free operation. Thermal heads and platen rollers can be easily replaced without the use of tools. < Easy to Use > The ribbon loading section has a structure that facilitates easy loading of a ribbon thanks to the adoption of an up/down opening mechanism. Use the LabelPrinterUtility developed by Citizen to configure printer settings from a host computer. The built-in LinkServer™ printer tool can be used over Ethernet connections to change settings and perform other operations. The printer includes mechanisms to allow you to easily adjust the head balance and ribbon left/right balance. <Models with cutter and models with AC adapter storage case are available> Models equipped with an auto cutter are also available. Models that allow you to store the AC adapter at the bottom of the printer are also available.

Make sure the following items are included with your printer. NAME Exterior appearance CL-E321X***NX (standard model) Printer CL-E321X***NS (model with AC adapter storage case) CL-E321X***BC (model with cutter) AC adapter

• All models except models with an AC adapter storage case AC cord Media shaft Media shaft guide Ribbon shaft (x2)

NAME Ribbon take-up core Exterior appearance USB cable CD-ROM Quick Start Guide Safety Instructions

1.3 Model Classification

Model numbers indicate printer features according to the following system. CL - E321 X E B N N X

N: USB port, wired LAN, and serial port

N: None BC: Available

7. AC adapter storage case

X: Not available S: Available Certain combinations may not be available. Please contact us for inquiries on desired configurations.

2. Part Names and Function

2.1 Front of Printer

CL-E321X***NX (standard model)

CL-E321X***NS (model with AC adapter storage case)

• The figure illustrates the standard model with AC adapter case.

CL-E321X***BC (model with cutter)

Enables users to check the media level.

Opens upward so users can replace or set media.

Includes 2 LEDs and 1 key. Enables users to perform different printer operations and check printer status. Refer to 2.2 Operation panel

4. Cover release buttons

The cover is opened by pressing the buttons on both the right and left sides.

Allows you to check the amount of ribbon that is remaining.

The operation panel includes 2 LEDs and 1 key.

Turns on when the power is turned on and turns off when the power is turned off.

Turns on or flashes in green, red, and amber depending on the printer status. Color Green Amber Red, green, amber

Lights/ flashes Flashes Flashes Off Status Printer is online Receiving data Startup Error or alarm Paused

Ÿ Feeds media when pressed while the printer is waiting to receive data. Ÿ Pressing and holding this key for at least 3 seconds changes the operation mode to the online configuration mode. Refer to 8. Online Configuration Mode

Ÿ Turning on the power to the printer while pressing and holding the FEED key with the cover closed changes starts the printer in the special function mode. Refer to 7. Configuring the Printer Using the Operation Panel Other key operation varies depending on the currently selected mode. Refer to “FEED Key Operation” for more information.

2.3 FEED Key Operation

Online state (status LED is solid green) (1) Press the FEED key while the printer is not receiving data to feed media. Ÿ If label media is specified, the printer automatically stops after detecting the beginning of media. If continuous media is specified, the printer stops after a certain amount of feed operation. Ÿ If Tear off mode is selected in the Function Select setting, the printer feeds media to the tear-off position. Ÿ For models with a cutter, the printer will feed media to the cut position and then cut the media. (2) Press and hold the FEED key for at least 3 seconds while the printer is not receiving data to change the operation mode to the online configuration mode. Refer to 8. Online Configuration Mode Printing (status LED is solid or flashing in green) Press the FEED key while the printer is printing or receiving data to pause the printer.

The status LED turns off, and the printer pauses.

If the FEED key is pressed while the printer is printing, the printer will finish printing the current label and then stop. Press the FEED key again to resume printing operation for the remaining labels in the print job. Paused (status LED is off) Press and hold the FEED key to change to the clear job mode. Refer to 9. Clearing Jobs Stored in the Printer Error/alarm has occurred (status LED flashes in red, green, or amber) Press the FEED key to clear the error or alarm.

CL-E321X***NS (model with AC adapter storage case)

CL-E321X***BC (model with cutter)

1. External media feed port

This port is used to feed media into the printer.

Turns the printer power supply on and off.

Connects to the included AC adapter.

This button prints and initializes network settings. CAUTION Do not connect a USB cable to the Ethernet interface. Doing so may damage connectors/interfaces.

2.5 Inside of Printer

State with bottom ribbon cover open

CL-E321X***BC (model with cutter)

Prints characters and graphic data on paper (paper rolls).

This sensor detects the media position.

When using roll media, absorbs tension generated by media feed operations to prevent print errors.

This sensor detects the media position. Devices are equipped with lock mechanisms.

10.Head balance adjustment slider 11.Manual cutter (Upper/Bottom) 12.Top ribbon cover Open this to replace or install the ribbon.

13.Ribbon shaft Pass the shaft through the core of the ribbon to install the ribbon in the printer. 14.Auto cutter 15.Media discharge port 16.Bottom ribbon cover Open this to replace or install the ribbon.

3.1 Printing Preparation Process

The printer must be set up according to the following process before printing can be performed. Refer to the description of each section for detailed information on each step of the process.

Unpack and check the package contents

Physical installation

Connecting the AC Adapter

Connecting the Printer to a Host Computer Refer to 1.2 Unpacking Refer to 3.2 Loading Paper Refer to 3.3 Loading a Ribbon Refer to 3.4 Adjusting Media Sensor Positions Refer to 3.5 Connecting the AC Adapter Refer to 3.6 Connecting the Printer to a Host Computer

Installing the Printer Driver onto the Host Computer Refer to 7.2 Test print mode Refer to 3.7 Install the Printer Driver

10. Installing the Configuration Application onto the Host Computer

Refer to 4.2 Obtaining the LabelPrinterUtility

Perform a test print from the printer driver installed on the host computer.

Press the cover release buttons on both the right and left sides to open the top cover. CAUTION Note the following precautions when the top cover is open. Ÿ Do not touch the thermal head.

Insert the media shaft through the core of the media roll and then install the media shaft guide. Ÿ The media shaft is designed to accommodate both 1-inch and 1.5-inch media roll cores by flipping it upside down. The media shaft has markings indicating which side supports the different core sizes. Select the media shaft orientation in accordance with the size of the media roll core. 1’ CORE 1.5’ CORE CAUTION Ÿ Use media rolls that have the print surface on the outer side. Do not use media rolls that have the print surface on the inner side. Labels may peel when such media roll is back-fed. Ÿ If the media shaft is not installed correctly, the top cover or bottom of the printer will prevent media from feeding properly and cause paper jams.

Set the media so that the media shaft guide is on the right side of the media when looking at the front of the printer.

Press the media shaft guide onto the media roll so that the center of the media aligns with the center of the media shaft and then set the media into the printer.

1. Assemble the media shaft and media shaft guide.

2. Insert the media shaft through the core of the media roll and then set the assembly into

3. Set the media in the printer and slide the media to the left from the perspective of looking

at the front of the printer. Insert the media shaft guide into the paper at this position. CAUTION Too much abutment force by media shaft guide may cause improper feeding of media, which may negatively impact print quality.

If using a model with a cutter (CL-E321X***BC), pass the media through the cutter slit. Media insertion slot Media CAUTION Insert media into the slit correctly. Failure to do so may result in improper feeding of media, which may cause paper jams.

Make sure the media is in abutment with the left media guide and then adjust the position of the right media guide in accordance with the media width. From the front of the printer, set in front of the edge of media by approximately 10 mm. CAUTION Too much abutment force of the right movable paper guide may cause improper feeding of media, which may negatively impact print quality.

Slide the head balance adjustment slider located near the thermal head along the media size scale (inch) so that the position of the notch in the slider matches the media width. media size scale

CAUTION Ÿ Adjust the head pressure horizontal balance carefully so as not to damage the thermal head. Damaged thermal heads will result in poor printing, paper jams, and malfunction. Ÿ If using media in thermal-transfer printing with a width of 2 inches or less, we recommend setting the head balance adjustment slider to 2.5” (between 2” and 3”).

Close the top cover. CAUTION Press the push marks on left and right sides at the top of the top cover and ensure that the top cover hooks on each side lock securely. If the top cover is not securely locked, this may cause print errors, paper jams, and malfunction.

Compatible Paper Types CAUTION Continuous label media cannot be used with the model that has a cutter. Using such media may cause the label media adhesive to accumulate on the cutter blade, which could result in a failure. Refer to the following specification table for information on the types of media compatible with this printer. Continuous media Notch detection Black mark detection

Label media Use of transport sensor Use of reflective sensor Direction of media feed

Use the transmissive sensor when using media that has both gaps between labels and black lines.

If the label pitch is 1 inch or less, configure an accurate label pitch with the [Small Media Adjustment] setting.

Use carbon-based ink with an OD value of at least 1.5 to print black lines.

The stop position and cut position may change depending on the width or type of media that is used. Adjust these positions using the Paper Position setting.

3.3 Loading a Ribbon

How to Load a Ribbon

Load the ribbon and ribbon take-up core onto the two ribbon shafts. Ribbon shafts Ribbon Ribbon take-up core CAUTION Ÿ Fully insert the ribbon shafts all the way into the ribbon and ribbon take-up core. Ÿ Use of ribbon with a width that is at least 5 mm wider than the width of the media to be used is recommended. Ÿ If using media with a width of 2 inches or less, we recommend using a 60-mm or wider ribbon.

Open the top ribbon cover.

Open the bottom ribbon cover.

Set the ribbon shaft with the loaded ribbon on the delivery side of the ribbon drive part. Insert the right part of the ribbon shaft along the attachment guides and into the attachment hole while pressing the left part of the ribbon shaft against the protruding part of the flange. Flange on delivery side Attachment hole in left part of ribbon shaft Protruding part Ribbon shaft attachment guides on delivery side Ribbon shaft attachment hole on delivery side Protrusion of right part of ribbon shaft

Use tape or the like to fix the end of the ribbon that you pulled out from the bottom ribbon cover side to the ribbon shaft with the loaded ribbon take-up core and wind the ribbon. Tape Ribbon

Set the ribbon shaft with the loaded ribbon take-up core on the take-up side of the ribbon drive part. In the same way as with the delivery side, insert the right part of the ribbon shaft along the attachment guides and into the attachment hole while pressing the left part of the ribbon shaft against the protruding part of the flange. Attachment hole in Flange on take-up side left part of ribbon shaft Protruding part Ribbon shaft attachment guide on take-up side Ribbon shaft attachment hole on take-up side Protrusion of right part of ribbon shaft

Once you have set the ribbon shafts, turn the flange on the take-up side in the “>” direction to take up the ribbon slack.

Close the bottom ribbon cover.

10. Close the top ribbon cover.

CAUTION Ÿ When closing the top cover, push in the parts indicated by arrows with both hands until you hear the clicking sound of the left and right hooks engaging. If the hooks are not sufficiently engaged, the print quality may be affected. If wrinkles occur in the ribbon, press the Feeds key until there are no wrinkles. If there are still wrinkles in the ribbon, perform the procedure described in “Adjusting the Left/ Right Balance of the Ribbon”. Ÿ Use ribbon that has the ink surface on the outer side. Ribbon that has the ink surface on the inner side cannot be used. If ribbon that has the ink surface on the inner side is used, the print quality may deteriorate.

Adjusting the Left/Right Balance of the Ribbon If the left/right balance of the ribbon needs to be adjusted, adjust it by moving the ribbon left/right balance adjustment knob. If wrinkles are occurring in the ribbon, make the adjustment described in the following procedure. Ribbon left/right balance adjustment knob Ribbon Initial setting position

Check on which of the left and right sides that slack occurs when looking from the front of the ribbon. CAUTION If this cannot be determined easily when the ribbon is in a stationary state, perform printing and check the part where the wrinkles actually occur.

Loosen the screw fixing the ribbon left/right balance adjustment knob. Ribbon Screw

If there is slack on the left side, turn the ribbon left/right balance adjustment knob toward the front. Ribbon left/right balance adjustment knob Ribbon The right side of the ribbon guide shaft will lower down toward the thermal head. Ribbon guide shaft Ribbon Once you have determined the adjustment position, tighten the screw. Perform a test print in self-print mode and check that wrinkles do not occur.

If there is slack on the right side, turn the ribbon left/right balance adjustment knob toward the back. Ribbon left/right balance adjustment knob Ribbon The right side of the ribbon guide shaft will rise up in the opposite direction to the thermal head. Ribbon guide shaft Ribbon Once you have determined the adjustment position, tighten the screw. Perform a test print in self-print mode and check that wrinkles do not occur.

This section describes the procedure to adjust sensors when loading media. Transmissive and reflective sensors can be used for the media sensors. The printer comes from the factory equipped with a transmissive sensor. The media sensor must be replaced with a reflective sensor for certain types of media. Refer to 7.1 Sensor Adjustment Mode Range of Paper Sensor Adjustment The following figure illustrates the range of media sensor adjustment. Left fixed media guide 118 mm (Max. media width) (Moval scope of transport sensor)

(Moval scope of reflective sensor)

Dimension of media feed

Transmissive Sensor Adjustment

Adjust the position of the bottom sensor and upper sensor in accordance with the media width. Move the bottom sensor and upper sensor by the same number of steps from the position of the triangle (). Thermal head Upper sensor Bottom sensor Bottom sensor lock Platen roller variable range variable range The range of bottom sensor and upper sensor horizontal adjustment is 10 steps between the triangle marks (). Use a pen or other object with a narrow tip to unlock the bottom sensor and then reposition it. Lock the sensor in place once the new position has been determined. CAUTION Ÿ The bottom sensor and upper sensor must be in alignment with each other. Ÿ Attempting to move the sensor while still locked may damage it. Reflective Sensor Adjustment

Set the bottom sensor at a position so that the center of the sensor window is in alignment with the center of the black line. Media (Face side) Black mark (Reverse side)

3.5 Connecting the AC Adapter

CAUTION Ÿ Use the dedicated AC adapter designed for this device. Ÿ Make sure the power switch on the printer is turned off before connecting the AC adapter. Ÿ Insert the AC adapter connector completely into the DC jack.

Insert the DC plug on the output side of the AC adapter into the DC jack in the printer.

Insert the plug of the AC cord into an electrical outlet. AC Adapter

For a model with an AC adapter storage case

Insert the plug of the AC cord into the AC port.

3.6 Connecting the Printer to a Host Computer

This printer is equipped with print data interfaces including a USB port, an Ethernet port, and a serial port. Use the following procedure to connect this printer to a host computer. CAUTION Interface cables are required to connect the printer to a host computer.

Turn off the power to the printer and host computer.

Insert the cable into the appropriate interface port at the back of the printer. Tighten any locking screws to secure the cable. Serial cable USB cable LAN cable

Insert the other end of the cable into the appropriate interface port in the host computer. Tighten any locking screws to secure the cable. Using an Ethernet connection Configure network settings as necessary. Refer to 5. Configuring Ethernet Network Settings Using Network Seeker CAUTION Ÿ To check the current Ethernet settings, press the Ethernet panel button located next to the Ethernet interface to printout the settings. Ÿ To initialize Ethernet settings, press and hold the Ethernet panel button for at least 3 seconds. Once the buzzer emits a short tone, press and hold the Ethernet panel button again within 3 seconds for at least 3 seconds.

Install the printer driver onto the host computer. Printer drivers are available for download from the Citizen Systems support website. The latest documentation, drivers, utilities, and other support information are also available from this website. http://www.citizen-systems.co.jp/support/download/printer/label/index_en.html Once a printer driver has been downloaded, follow the on-screen instructions to install the driver.

the Specialized Utility Use the LabelPrinterUtility configuration application to change printer settings. Refer to the following sections for more information on obtaining and using LabelPrinterUtility. Refer to 4.2 Obtaining the LabelPrinterUtility Refer to 4.3 Using the LabelPrinterUtility

4.1 List of Settings

This section describes the procedures to configure printer settings using the LabelPrinterUtility. The following table lists the settings configurable with LabelPrinterUtility. Home menu Page Setup Sub menu Print Speed Default 6 IPS Print Darkness 10 Darkness Adjust 00 Print Method

Continuous Media Length

Configurable range Notes CL-E321: 2 to 8 IPS Sets the print speed CL-E331: 2 to 6 IPS 00 to 30 Adjusts the print density -10 to 10 Fine adjustment of the density command Selects thermal-transfer (ribbon) or direct-thermal media CL-E321: Sets the length of continuous media (Datamax) The lower row shows millimeter

Adjusts the start position for creat0.0 to 812.8 mm ing images -120 to 120 dots 0 to 15 dots See Through Reflect None Off

Shifts the horizontal print position by the specified number of dots for each sheet/label. This is useful when significant load is placed on the portion of the thermal head, such as when printing vertical borders. Selects the type of label sensor type Setting for small label support Sets the length for small label media Sets the character set Home menu System Setup Sub menu Default Sensor Level

Paper End Level 3.00 V Error Reporting On Printing Buzzer Select Exec/Err Metric/Inch Inch Max Media Length

Notes Sets the sensor threshold Sets the paper end level Error reporting setting Sets the conditions at which the buzzer is triggered Sets the unit of measure Sets the maximum length of label media Prevents changes via setting commands Prevents changes via key operation Changes the command mode for DMX mode (only when Datamax® emulation is selected) Sets the media length measuring function when the power is turned on (only when Zebra® emulation mode is selected on international models) Prevents changes via CI commands (only when Zebra® emulation mode is selected on international models) Datamax®/Zebra® compatibility selection DM4 Datamax® 400 DMI Datamax® IClassTM DPP Datamax® Prodigy Plus® ZPI2 Zebra® ZPL2 ® Sets the emulation sensing function (international models only) Home menu After Print - 1 Sub menu AutoConfigure

Default Function Select Tear Cutter Action *Only valid for models with cutters Backfeed Configurable range Notes Enables/disables the auto configuOff ration of optional equipment. On - Enables auto configuration (when a cutter is installed, mode is automatically configured regardless of the Function Select setting) Off - Disables auto configuration. Turn this setting Off and select operation with Function Select when you do not want to use the cutter if installed. Off Selects the operation mode when Tear AutoConfigure is Off. Each option Cut On(only valid for has a specified media stop position. models with cutters) Enables operation of the applicable device when selected. Backfeed Cutter action setting Through Prints only when AutoConfigure for a model with a cutter is On or when [Backfeed] is selected for the Function Select setting. The [Backfeed] option performs a back-feed after each cut operation. The [Through] option continues the print operation at the trailing edge of each sheet/label from the first sheet/label to the n-1 sheet/label when the number of copies is set to n. A back-feed operation is then performed at the trailing edge of the last sheet/label or when printing a single sheet/label.

Cut/Tear -1.00 to 1.00 inch -25.4 to 25.4 mm Repeat Last Set Repeat Last One Feeds Media

Notes Adjusts the stop position. This setting is dependent on the Metric/Inch setting. Each device has an initial stop position as configured with the settings previously described. This setting sets a relative value from these other settings. Changes the operation of the FEED key Repeat Last Set Reprints a set of labels. This setting is ignored when Zebra®* emulation mode is selected. Repeat Last One Reprints the last page only. Prints only 1 sheet/label from the current number when using counts. Feeds Media Functions as the FEED key. Disables reprinting. Home menu Interface - 1

Sub menu RS-232C Baud Rate Default

RS-232C Parity None RS-232C Length RS-232C Stop bit RS-232C X-ON 8 bits USB Device Class USB VCOM Protocol Printer IPv4 Address

Port Number 1 bit Yes Auto

None Odd Even 8 bits 7 bits 1 bit 2 bits Yes Printer VCOM Auto DTR X-ON

Off Any length from 0 to 31 characters long using single-byte letters (uppercase and lowercase), numbers, and symbols 1024 - 65535

Notes Sets the baud rate of the serial interface Sets the communication parity of the serial interface Sets the data length for the serial interface Sets the stop bits for the serial interface Enables/disables X-ON flow control for the serial interface Sets the USB device class Sets the USB VCOM protocol (flow control) Sets the IPv4 network address Sets the IPv4 subnet mask Sets the IPv4 gateway Enables/disables IPv4 DHCP Name to assign to the device to identify the printer Print port number Home menu Interface - 2

Timeout time (in seconds) for connection with host machine When the set number of seconds elapses without data being received from the host in the state in which a session is established, a timeout occurs and the session is disconnected. If this is set to 0, there will be no timeout. Close all Pending session processing when Move next timeout Sets whether to disconnect all other sessions or to enable sending and receiving when there are two or more sessions established and a timeout occurs for the session that was established first Disable Transmission data processing Enable when host machine not connected Enables/disables IPv6 Off Enables/disables IPv6 static netOff work address Sets a IPv6 network address

0.0.0.0.0.0.0.0 Example: If the network address

you wish to set is 2001:0db8:0000: 0123:4567:89ab:cdef:feed, specify the value for each network address field in decimal notation separated by periods as shown below.

IPv6 gateway address setting For how to specify an address, refer to the Notes column in “IPv6 Address”. *1 Contains menus of option interface settings that can be configured for this printer.

Displays the ROM version

Displays the ROM creation date

Sensor Monitor MAC Address

*.* V Displays the print counter Displays the service counter Displays the cut counter only for models with cutters Displays the sensor level

**.**.**.**.**.** Displays the MAC address *2 This cannot be obtained with LabelPrinterUtility. To check the value, print the list of settings. Refer to 7.3 Configuration Print Mode

4.2 Obtaining the LabelPrinterUtility

Access the following URL from a PC to download the LabelPrinterUtility. http://www.citizen-systems.co.jp/support/download/printer/label/index_en.html

Save the downloaded LabelPrinterUtility.exe to the desired folder.

4.3 Using the LabelPrinterUtility

Start LabelPrinterUtility.exe. Refer to the user manual for more information on using the application.

Settings Using Network Seeker You can check and change the settings of the wired LAN interface board by using CITIZEN Network Seeker, which is utility software that runs in Windows.

5.1 Starting Network Seeker

After obtaining the program “NetSeeker.exe” from the CD-ROM or our website, double click the program. A dialog box appears. Start a search for printers by clicking the Seek button.

Start a search for Ethernet interface boards on the network. Waits for a response during the time configured with [Communication timeout].

2. “Edit config” button

Change the settings of the selected board.

3. Board information list

Single click to select a board and double click to change settings.

Single click to select a board and double click to change settings.

5. Configuration display section

View the settings of the selected board.

6. Client condition display

When “Busy” is displayed, operations to search, change settings, and so on are prohibited. If you click “Stop”, the “Busy” status is cleared forcibly.

7. Communication timeout

You can configure the time-out duration for searches and other operations.

View the status of the utility.

5.2 Changing Settings

You can configure an Ethernet interface board by selecting it at the main dialog box, and then clicking “Edit config”. These are unalterable parameters. These parameters are for display purposes only.

These are changeable parameters. Users can change these parameters.

3. IP address from DHCP

5. Gateway IP address

Browser Printer and network settings can be configured using a Web browser via the printer’s built-in LinkServer function.

6.1 LinkServer user roles

LinkServer has the following three user roles available: User, Operator, and Administrator The menus that appear for each user role can be changed to restrict operational access to LinkServer. The Home screen for the user role appears when first connecting.

Open a Web browser and enter the IP address of the desired printer into the address bar (area circled in red). The example illustrates the entry of “http://169.254.1.10”.

Press the [LOG IN] to display the authentication window.

Enter your user name and password. The default authentication credentials for the Operator role are as follows. Ÿ User name: Operator Ÿ Password: Operator The default authentication credentials for the Administrator role are as follows. Ÿ User name: Admin Ÿ Password: Admin The user name and password for the Operator and Administrator roles can be changed in the User Settings menu. User names and passwords can contain up to 20 single-byte, alphanumeric characters and symbols. After successful authentication, the Home screen for the Operator or Administrator role appears. Administrator Home Screen The menus that appear for the User and Operator roles can be changed from the User Settings menu.

Press the Menu button on the Home screen to perform printer operations. Ÿ Printer Information: Displays printer information. Ÿ Configure The Printer: Provides access to the same settings as configured with LabelPrinterUtility. Ÿ Operate The Printer: Used to operate the printer.

Once you are finished, press the [LOG OUT] button to log out. The Home screen for the User role appears again after logging out.

Operation Panel The following operations can be performed from the control panel after changing the printer operation mode to the special mode.

Adjust media sensors

Change emulation modes

Initialize the printer *This device is not equipped with the [Menu Configuration Mode] featured in other models.

With the top cover closed, turn on the power to the printer while pressing and holding the FEED key. The printer changes to the special mode. The buzzer emits 3 short tones and the status LED flashes alternately in green and red.

Press the FEED key to select the desired operation mode. Mode Buzzer Status LED Color Interval Alternately in green and Flashes quickly red Special function mode 3 short tones Sensor Adjustment Mode Press the FEED key ↓ 1 short tones Green Flashes Test print mode Press the FEED key ↓ 2 short tones Green Flashes quickly Configuration print mode Press the FEED key ↓ 3 short tones Amber Flashes Press the FEED key ↓

Mode Buzzer Status LED Color Amber Interval Flashes quickly Emulation switching mode 4 short tones HEX dump mode Press the FEED key ↓ 5 short tones Red Flashes Initialization mode Press the FEED key ↓ 6 short tones Red Flashes quickly Press the FEED key ↓ Returns to the sensor adjustment mode.

Once the desired operation mode has been selected, press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone. The printer is now in the desired operation mode.

After finishing use of operation modes, press and hold the FEED for at least 3 seconds to return to the normal startup mode. After you have finished configuring each mode, restart the printer.

To return to the normal startup mode without selecting an operation mode after changing to the special function mode, press and hold the FEED key for at least 3 seconds.

If you continue to press and hold the FEED key for at least 3 seconds after the buzzer emits a long tone, the buzzer will emit 4 short tones, and then printer restarts.

The printer restarts, and changes to normal mode.

7.1 Sensor Adjustment Mode

Use this mode to adjust media sensors (upper or lower) in accordance with the media used. Set the sensor position and media before starting this adjustment procedure. Setting transmissive sensor positions and media

Align the bottom sensor and upper sensor with each other at the same position.

Peel a label and set the media so that only the backing paper (glassine paper) reaches the platen roller and media sensor. If the media has black lines, do not set the media so that a black line is between the sensors. Refer to Transmissive Sensor Adjustment Upper sensor Media gap Label Liner media Bottom sensor

Adjust the sensors. Refer to Sensor adjustment Setting reflective sensor positions and media

Adjust the reflective sensor so that it is underneath the media.

Set the media so that the media covers the platen roller and media sensor. Set that media so that black lines or gaps between labels do not cover the sensor. Ÿ Using continuous media and label media without gaps between labels Set the media so that a section without a black line (or label face stock for label media) does not cover the platen roller and media sensor. Continuous media Black mark Bottom sensor Label Liner media Black mark Bottom sensor

Ÿ Using label media with gaps Peel a label and set the media so that only the backing paper (glassine paper) reaches the platen roller and media sensor. Label Liner media Black mark Bottom sensor

Adjust the sensors. Refer to Sensor adjustment Sensor adjustment

Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.

Press the FEED key once to select sensor adjustment mode. The buzzer emits 1 short tone. The status LED also flashes in green.

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone and then press the FEED key again. The printer is now in sensor adjustment mode.

Press the FEED key to select either transmissive sensor or reflective sensor. Each press of the FEED key toggles between transmissive sensor and reflective sensor options. Sensor Transmissive sensor Reflective sensor

Buzzer Status LED Color Green 1 short tones Press the FEED key ↕ 2 short tones Green Press and hold the FEED key for at least 3 seconds.

Interval Flashes Flashes quickly

Release the FEED key once the buzzer emits a long tone. The sensor adjustment process starts. Ÿ Once sensors have been adjusted, the buzzer emits 1 short tone, and the printer restarts. Ÿ The buzzer emits 1 long tone if sensor adjustment fails. If this happens, check the sensor and media positions.

To cancel sensor adjustment, continue pressing and holding the FEED key for at least 3 seconds at step 7. The buzzer emits 4 short tones, and the printer restarts.

This mode prints the test sample. This printer can print test samples to label media and continuous media. Printing test samples is a quick way to check print quality. Dimension of media feed Load media and then perform the following procedure.

Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.

Press the FEED key twice to select test print mode. The buzzer emits 2 short tone. The status LED also flashes quickly in green.

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone. The printer is now in test print mode.

Press the FEED key to select the media. Each press of the FEED key toggles between label media and continuous media. Media Buzzer Status LED Color Green Label media 1 short tones Continuous Press the FEED key ↕ 2 short tones Green Interval Flashes Flashes quickly

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone. The test print process starts. Ÿ Once the test sample has been printed, press the FEED key to print another test sample without a feed operation.

Once the test sample has been printed, turn the power to the printer off and on again to reset the printer in the normal startup mode.

To cancel test printing, continue pressing and holding the FEED key for at least 3 seconds without releasing your finger at step 7. The buzzer emits 4 short tones, and the printer restarts. CAUTION Normal mode printing can also be performed when the printer is in test print mode. Note that pressing the FEED key while the printer is in test print mode will not feed media. Instead, it will print a test sample.

This mode is used to print the printer settings configuration when using continuous media mode. Printing the current settings configuration is a quick way to check the current configuration. Example of printed settings configuration Load media and then perform the following procedure.

Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.

Press the FEED key 3 times to select configuration print mode. The buzzer emits 3 short tone. The status LED also flashes in amber.

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone. The printer is now in settings print mode.

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone. The configuration print process starts. Once the configuration has been printed, the printer will be in the online state.

To print configurations that include default settings, continue pressing and holding the FEED for at least 3 seconds without releasing your finger at step 6.

Release the FEED key once the buzzer emits a long tone and then press the FEED key again. The process to print a configuration that includes default settings starts. Once the configuration has been printed, the printer will be in the online state.

To cancel configuration printing, continue pressing and holding the FEED key for at least 3 seconds without releasing your finger at step 7. The buzzer emits 4 short tones, and the printer restarts.

7.4 Emulation switching mode

This mode is used to change the command set used. The default setting is [DMX mode].

Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.

Press the FEED key 4 times to select emulation switching mode. The buzzer emits 4 short tone. The status LED also flashes quickly in amber.

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone. The printer is now in emulation switching mode.

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone and then press the FEED key again. The selected emulation mode is set, and the printer restarts.

To cancel setting the emulation mode, continue pressing and holding the FEED key for at least 3 seconds without releasing your finger at step 7. The buzzer emits 4 short tones, and the printer restarts.

This mode is used to print a hex dump list (data received by the printer represented in hex values) for confirmation of the data content. Example of dump list printing Load media and then perform the following procedure.

Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.

Press the FEED key 5 times to select HEX dump mode. The buzzer emits 5 short tone. The status LED also flashes in red.

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone. The printer is now in HEX dump mode.

Press the FEED key to select the media. Each press of the FEED key toggles between label media and continuous media. Media Buzzer Status LED Color Green Label media 1 short tones Continuous Press the FEED key ↕ 2 short tones Green Interval Flashes Flashes quickly

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone and then press the FEED key again. The hex dump list print process starts.

Once the HEX dump list has been printed, turn the power to the printer off and on again to reset the printer in the normal startup mode.

To cancel HEX dump mode, continue pressing and holding the FEED key for at least 3 seconds without releasing your finger at step 7. The buzzer emits 4 short tones, and the printer restarts.

7.6 Initialization Mode

This mode is used to initialize printer settings and the user memory area.

Turn on the power to the printer while pressing and holding the FEED key to start the printer in special function mode.

Press the FEED key 6 times to select initialization mode. The buzzer emits 6 short tone. The status LED also flashes quickly in red.

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone. The printer is now in initialization mode.

Press the FEED key to select initialization of settings or initialization of the user memory area. Each press of the FEED key toggles between settings initialization and user memory area initialization. Initialization option Settings initialization User memory area initialization Buzzer Status LED Color Green 1 short tones Press the FEED key ↕ 2 short tones Green Interval Flashes Flashes quickly

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone and then press the FEED key again. Once the selected initialization process completes, the printer restarts.

To cancel setting the initialization mode, continue pressing and holding the FEED key for at least 3 seconds without releasing your finger at step 7. The buzzer emits 4 short tones, and the printer restarts.

Press and hold the FEED key for at least 3 seconds while the printer is online and not receiving data. The printer is now in online configuration mode. The buzzer emits 3 short tones and the status LED flashes alternately in green and red.

Press the FEED key to select media sensor mode. Media sensor mode Transmissive sensor mode Buzzer Status LED Color Green 1 short tones Interval Flashes Reflective sensor mode Press the FEED key ↓ 2 short tones Green Flashes quickly Continuous media mode Press the FEED key ↓ 3 short tones Amber Flashes Press the FEED key ↓ 4 short tones Amber Flashes quickly Press the FEED key ↓ 5 short tones Red Flashes Thermal-transfer printing mode Direct-thermal printing mode Press the FEED key ↓ Returns to the transmissive sensor mode.

Press and hold the FEED key for at least 3 seconds.

Release the FEED key once the buzzer emits a long tone. The selected media sensor mode is set.

To cancel online configuration mode, continue pressing and holding the FEED key for at least 3 seconds without releasing your finger at step 4. The buzzer emits 4 short tones, and the printer restarts.

9. Clearing Jobs Stored in the Printer

Jobs stored in the printer can be cleared when the printer is paused.

Press the FEED key if the printer is printing or receiving data. The printer is now paused.

Press and hold the FEED key for at least 3 seconds. The buzzer emits 1 short tone.

Release the FEED key. One job has been cleared. Alternatively, continue to press and hold the FEED key for at least 3 second without releasing your finger until the buzzer emits 2 short tones.

Release the FEED key once the buzzer emits 2 short tones. All jobs have been cleared.

Perform printer maintenance on a regular basis to ensure that the printer is always in good working condition. Thermal printhead Platen CAUTION Excluding ethyl alcohol, do not use solvents such as benzene, acetone, thinner, or others to clean the printer. Doing so may cause the printer surface or other parts to deform.

10.1 Plastic Surface of Printer and Platen

Use a soft cloth or cotton swab dipped with a small amount of ethyl alcohol to wipe off dust and dirt. CAUTION Using an excessive amount of ethyl alcohol to clean the platen may cause surface deformation, which would result in unstable feed operation.

Use a cotton swab dipped with a small amount of ethyl alcohol. CAUTION Ÿ The thermal head is hot immediately after printing. Do not touch the thermal head at this time. Ÿ Do not touch the thermal head with bare hands or do not allow metals to come into contact with the thermal head.

The status LED and buzzer are used to confirm error status when errors occur in the printer. Status LED Flashes in red Flashes in red Buzzer 2 short tones 3 short tones Flashes in red 4 short tones Flashes in red 5 short tones Flashes in red 6 short tones Error Error description (in bold) and resolution Top cover is not closed correctly. Ÿ Close the top cover correctly. End of Media Error Printer has run out of media. Media is not set correctly. Ÿ Open the top cover and load media or set the media correctly. Media Load Error Label gaps or black lines cannot be detected. Media Jam Error Ÿ Check the media sensor positions. Ÿ Readjust the media sensors. Ÿ Make sure the selection of transmissive sensor, reflective sensor, or continuous media matches the type of media used. Media cannot be transported. Ÿ Open the top cover, remove any media blocking transport, and set the media again. End of Ribbon Error Printer has run out of ribbon. Ÿ Open the cover and replace the ribbon. Ribbon is not loaded correctly. Ÿ Open the cover and load the ribbon again. Cutter Error Cutter is not operating. (models with cutters) Ÿ Open the top cover and remove any media or other object blocking cutter operation. Ÿ If the cutter does not operate after removing foreign objects, the cutter may not be connected or installed correctly or may have failed. Contact your retailer. Home position cannot be detected. Ÿ The auto cutter may have failed. Contact your retailer. Head Up Error

Status LED Flashes in amber Buzzer Repetitions of long tones Flashes in amber None Flashes alternately in red and green Flashes alternately in red and amber Repetitions of long tones Repetitions of long tones Error Error description (in bold) and resolution Head Low Tempera- The thermal head is at a low temperature (approximately ture Error -10°C). Ÿ Use the printer in proper environments of at least 0°C. The thermal head is not connected. Ÿ Check the cable connection with the thermal head. Head High Tempera- The thermal head or feed motor is at a high temperature. ture Alarm Ÿ Printing stops if the thermal head reaches approximately Motor High Tem70°C or more while printing. Printing resumes automatically perature Alarm once the temperature falls to approximately 60°C or lower. Ÿ Printing stops if the feed motor reaches approximately 95°C or more while operating. Printing resumes automatically once the temperature falls to approximately 85 °C or lower. RS-232C Communi- Parity error cation Error Framing error Receive buffer is full Transmission buffer is full Ÿ Check the communication settings. Hardware Error A hardware error has been detected. Ÿ Immediately turn off the power to the printer and contact your retailer. This product does not have a broken head element check function so if there are vertical white lines that you suspect are caused by a broken head element, clean the thermal head and then perform a print check in the sample print mode. If the white line problem is not resolved, the head element may be broken.

11.2 Basic Specifications

Printing Item Print method Resolution Max. print width Max. print length Print density Description Direct-thermal / thermal-transfer printing CL-E321 Main scanning line density: 203 dots/inch (8 dots/mm) Sub-scanning line density: 203 dots/inch (8 dots/mm) Head dots: 864 dots (effective dots: 832) CL-E331 Main scanning line density: 300 dots/inch (11.8 dots/mm) Sub-scanning line density: 300 dots/inch (11.8 dots/mm) Head dots: 1248 dots (effective dots: 1240) CL-E321 104 mm / 4.1 inch CL-E331 105 mm / 4.1 inch CL-E321 (Datamax) 2539.7 mm/99.99 inch (Zebra) 2540.0 mm/100.00 inch CL-E331 1,270.0 mm / 50.00 inch Print density is adjustable with software

Print speed Item Print speed setting CL-E321 CL-E331 Description 2 to 8 inches per second in 1-inch increments (7 to 8 inches per second possible at normal temperature using a print density of 10 and the recommended media and ribbon) 2 to 6 inch per second in 1-inch increments Print mode Item Batch mode Tear off mode Description Normal printing (single or multiple sheets) Back-feeds to the tear-off position after printing is complete. (Labels may peel when roll media is back-fed.) Prints while cutting after every specified number of sheets/labels. Two types of cut mode operations are available. Ÿ Back-feed Ÿ Cut-through (Cut-through pauses printing to cut the previous label when it reaches the cut position. Printing resumes after the cut operation, but a gap may be formed at the location where printing was paused.) Cut mode Media Item Media types Roll media orientation Recommended media Max. media width Min. media width Min. label width Min. media pitch*1 Max. media thickness Max. media length Description Roll, fanfold media (Continuous label media, die-cut media, continuous tag media, and continuous ticket media) Outer surface Thermal-transfer: Label media (Lintec LR1111) Direct-thermal media: Label media (Ricoh 150LA-1), Tag media (Ricoh 130LHB)

CL-E321 (Datamax) 2539.7 mm/99.99 inch (Zebra) 2540.0 mm/100.00 inch 1,270.0 mm / 50.00 inch CL-E331 Min. media length*1 6.35 mm / 0.25 inch*2 Min. media thickness 0.0635 mm / 0.0025 inch Loaded roll diameter Max. external diameter: 127 mm / 5 inch Media core: 25.4 or 38.1 mm / 1 or 1.5 inch *1 To use media with a pitch of less than 1 inch, enable the [Small Media Adjustment] setting. *2 For models with a cutter, the cutter operation will not be performed if the media length is less than 25.4 mm (1 inch).

Ribbon Item Ribbon wind direction Recommended ribbon Max. ribbon width Min. ribbon width Max. ribbon length Max. roll diameter Core inner diameter Core outer diameter Ribbon end tape length Ribbon end detection Description Outer winding (ink surface facing outward) B110A (Ricoh)

Max. 80 mm / 3.15 inch Ink ribbon end detection by ribbon encoder sensor Barcodes Item Datamax® emulation Onedimensional Twodimensional Zebra® emulation Onedimensional Twodimensional Description

• UCC/EAN128 Random Weight ·FIM
• Maxi Code ·PDF-417 ·Data Matrix ·QR Code
• Aztec ·GS1 Databar Omnidirectional (RSS-14)
• GS1 Databar Truncated (RSS-14 Truncated)
• GS1 Databar Stacked (RSS-14 Stacked)
• GS1 Databar Stacked Omnidirectional (RSS-14 Stacked Omnidirectional)
• GS1 Databar Truncated (RSS-14 Truncated)
• GS1 Databar Stacked (RSS-14 Stacked)
• GS1 Databar Stacked Omnidirectional (RSS-14 Stacked Omnidirectional)

1. 7 types of fixed-pitch fonts

CG Triumvirate smooth font CG Triumvirate bold smooth font CL-E321: 6, 8, 10, 12, 14, 18, 24, 30, 36, and 48 points CL-E331: 4, 5, 6, 8, 10, 12, 14, 18, 24, 30, 36, and 48 points Character sets: Compliant with code page 850

4. TrueType™ rasterizer

1. 5 types of fixed-pitch fonts

CG Triumvirate Condensed Bold

4. TrueType™ rasterizer

*3 Depending on the reader, OCR font recognition may be poor. Symbol Sets Item Single-byte sets Double-byte sets Description

Control Languages Supports the Datamax® language and Zebra® language Digital Processing Components Item CPU ROM RAM Description 32-bit RISC CPU (max. operation frequency of 216 MHz) 16 MBytes of flash ROM (user area: 4 MBytes) 32 MBytes of SDRAM (user area: 4 MBytes) Media detection sensors Item Transmissive sensor Reflective sensor Ribbon encoder sensor Description Detects label gaps, tag notches, and out of media state Detects black lines on back of media and out of media state Ink ribbon end detection Communication interfaces Item USB Ethernet Serial Description Full-speed USB 2.0 (12 Mbps), Type B connector 100BASE-TX / 10BASE-T, RJ45 connector RS232C, 9-pin D-SUB female connector Baud rates: 2400, 4800, 9600, 19200, 38400, 57600, and 115200 bps Indicators and switches Item LED Buzzer Operation keys Head-up detection switch Ethernet panel button Power switch Description Power on (green), status/errors/alarms (green, red, and amber) Alarms, warnings, and other indications 1 (Performs feed and other operations) Detects head-up states Prints and initializes Ethernet settings Turning the Power On/Off

UL: 60950-1st, 2nd Edition

FCC: 47 CFR Part 15, Subpart B, Class B

Energy Star: Energy Equipment, Version2.0

Reliability Item Description When the recommended paper is used under our given printing conditions: Wear resistance 50 km (damage due to foreign matter being caught in the head is not applicable) 100 km Min. 300,000 cuts (60 μm ≤ paper thickness < 150 μm) Min. 100,000 cuts (150 μm ≤ paper thickness ≤ 190 μm) Head Platen Auto cutter Environmental conditions Refer to 11.3 Usage Conditions Refer to 11.4 Storage Conditions Electrostatic Voltage EN61000-4-2:2009-compliant AC Power Consumption Item CL-E321 CL-E331 Description 100 V/50 Hz: 1.7 W standby, 70 W during operation (Thermal-transfer, USB, print speed of 8 IPS, print density of 10, and printing rate of 12.5%) 220 V/50 Hz: 1.7 W standby, 66 W during operation (Thermal-transfer, USB, print speed of 8 IPS, print density of 10, and printing rate of 12.5%) 100 V/50 Hz: 1.7 W standby, 66 W during operation (Thermal-transfer, USB, print speed of 6 IPS, print density of 10, and printing rate of 12.5%) 220 V/50 Hz: 1.7 W standby, 63 W during operation (Thermal-transfer, USB, print speed of 6 IPS, print density of 10, and printing rate of 12.5%) External Dimensions Refer to External Dimensions*5

Standard model: 2.6 kg (excluding media, ribbon, AC adapter, and power cord)

Model with cutter: 2.9 kg (excluding media, ribbon, AC adapter, and power cord)

Model with AC adapter storage case: 3.3 kg (excluding media, ribbon, and power cord) Accessories

Quick Start Guide/Safety Instructions Factor Options (the default setting)

Model with AC adapter storage case

CL-E321X***NS (model with AC adapter storage case)

CL-E321X***BC (model with cutter)

*5 Dimensions are design values. Actual dimensions may vary due to variance in manufacturing processes.

11.3 Usage Conditions

(1) Safe operating temperature: 0 to 40°C (2) Safe printing temperature: 5 to 35°C (3) Humidity: 30 to 80% RH (no condensation) Operating assurance temperature Printing assurance temperature

Conditions assuring operation and printing

(1) Temperature: -20 to 60°C (excluding record sheet) (2) Humidity: 5 to 85% RH (excluding record sheet, no condensation) *However, for storage at high temperature and humid environments, the combination of 40°C and 85% RH (no condensation) is taken as the worst value.

USB Interface Specifications Standard Transmission speed Receive buffer Connector Compliant with Universal Serial Bus Specification 2.0 Supports Full-speed 12 Mbps transfer 16 kB receive buffer USB Type B connector Signal Line/Pin Assignment Signal code VBUS DD+ GND Signal USB power Negative signal line Positive signal line GND Pin No.

Function USB power (+5 V) Negative signal line Positive signal line GND Ethernet Interface Supported Protocols Supported Protocols Transport layer protocols Application layer protocols ARP, IP, and TCP TCP and UDP DHCP, HTTP, SNMP, and Raw Socket Port Raw Socket Port Performs bidirectional communication of print data and printer status. Port No. Direction of port communication Max. socket connections Printable connections Timeout 9100 (user-configurable) Bidirectional 1 (other sockets are reserved) Default: 60 seconds Configurable between 0 and 300 seconds. Value of 0 disables timeouts.

HTTP Server The Web monitoring function can be used to configure printer and network settings. Refer to the pages describing the Web monitor for more information. Refer to 6. Configuring Printer Settings Using a Browser Port No. Max. simultaneous connections HTTP version

HTTP/1.1 DHCP Automatically retrieves IP address information from a DHCP server within 60 seconds after the power is turned on. If IP address information cannot be retrieved automatically, a fixed IP address (default is 169.254.1.10) is applied. SNMP Agent SNMP Version Port No. Supported MIBs Community name SNMPv2 (Trap function not supported) HOST-RESOURCES-MIB and Citizen-MIB (Private) public Connector Connections Pin No.

Signal TX+ TXRX+ N.C. N.C. RXN.C. N.C. Function Transmit (positive) Transmit (negative) Receive (positive) Receive (negative)

Compatible connectors Printer: RJ-45 connector LED operation The following table describes port LED operation.

Communication speed 100 Mbps 10 Mbps/disconnected LED (Green) Flashes

Status Connecting Disconnected Exchanging data LED (amber) Off Flashes Serial Interface Interface Specifications Transfer method Start-stop synchronization method, full-duplex communication RS-232C 2400, 4800, 9600, 19200, 38400, 57600, and 115200 bps 7 bits or 8 bits 1 bits or 2 bits Even, odd, or none 9-pin D-SUB female connector Signal level Baud rates Data length Stop bits Parity Interface Signal Line/Pin Assignment Signal code INIT RXD Signal Reset Receive data Pin No.

SGND Signal line ground

Function Reset printer signal line Signal line used by printer to receive data from external devices Signal line used by printer to send data to external devices Signal line used by printer to notify external devices that printer is ready to communicate Signal line ground reference Signal line used by external devices to notify printer that they are ready to communicate Signal line used by printer to notify external devices that the printer is read to receive data Signal line used by external devices to notify printer that they are ready to receive data (Factory use only) XON / XOFF Protocol

Conditions for XON code output Ÿ Communication is possible after the power is turned on. Ÿ Scenario in which the receive buffer has less than 128 bytes available causing output of the XOFF code followed by the receive buffer then having at least 1,024 bytes available.

Conditions for XOFF code output Ÿ Scenario in which the receive buffer has less than 128 bytes available. Receive buffer 16k bytes XOFF 128 bytes 1024 bytes XON DTR Protocol

Conditions when DTR signal state changes to Ready (High) Scenario in which the receive buffer has at least 128 bytes available. Note that once the receive buffer has less than 1,024 bytes available causing the DTR signal to change to the Busy (Low) state, the DTR signal state remains in the Busy (Low) state until the receive buffer has at least 1,024 bytes available.

Conditions when DTR signal state changes to Busy (Low) Scenario in which the receive buffer has less than 128 bytes available. — 100 — CL-E3X1_UM_100EN PMC-1802 February 2018