CMP-25L - Thermal printer CITIZEN - Free user manual and instructions

USER MANUAL CMP-25L CITIZEN

If you want to dispose of this product, do not mix it with general household waste. There is a separate collection systems for used electronics products in accordance with legislation under the WEEE Directive (Directive 2002/96/ EC) and is effective only within European Union.

Compliance Statement for European Users CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (2014/35/EU), EMC Directive (2014/30/EU), and RoHS directive (2011/65/EU) Full text of the EU declaration of conformity is available at the following internet address: http://www.citizen-systems.co.jp/english/support/download/printer/others/eu_doc/ FCC Compliance Statement for American Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help. CAUTION: Use shielded cables to connect this device to computers. Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment. EMI Compliance Statement for Canadian Users
• This Class B digital apparatus complies with Canadian ICES-003.
• Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

• Before using this product, be sure to read through this manual. After having read this manual, keep it in a safe, readily accessible place for future reference.
• The information contained herein is subject to change without prior notice.
• Reproduction or transfer of part or all of this document in any means is prohibited without permission from CITIZEN SYSTEMS.
• Note that CITIZEN SYSTEMS is not responsible for any operation results regardless of missing, error, or misprinting in this manual.
• Note that CITIZEN SYSTEMS is not responsible for any trouble caused as a result of using options or consumables that are not specified in this manual.
• Except explained elsewhere in this manual, do not attempt to service, disassemble or repair this product.
• Note that CITIZEN SYSTEMS is not responsible for any damage attributable to incorrect operation/handling or improper operating environments which are not specified in this manual.
• Due to the nature of thermal paper, printed data should be considered for temporary use, not stored for a long period or permanently. Please note that CITIZEN SYSTEMS is not responsible for damage or lost profit resulting from the loss of data caused by accidents, repairs, tests or other occurrence.
• If you find loss of information, error, or uncertain matter, please contact your CITIZEN SYSTEMS dealer.
• If you find any disordered or missing page (s), contact your CITIZEN SYSTEMS dealer for replacement.

SAFETY PRECAUTIONS What the Icons Mean Precautions and notices necessary to follow for preventing hazards to the user or other person or their properties are defined as shown below. Hazards and degrees of damage that may be caused by ignoring the instructions are categorized as shown below. Please be familiar with the content of these definitions before reading this manual. DANGER Indicates the case that may result in death or serious injury. WARNING This symbol indicates that using the product improperly in defiance of this symbol may result in death or serious injury. CAUTION This symbol indicates that using the product improperly in defiance of this symbol may result in injury or damage to properties. Definition of the icons This symbol indicates the hazard that needs precautions. This symbol indicates prohibited actions. This symbol indicates mandatory actions.

Precautions in Handling Printer WARNING zz If the product continues to be used when heat or smoke is generated or an abnormal odor is produced, a fire may occur. Immediately turn the printer power off, and carefully but quickly remove the battery, then contact our service agent. zz If any foreign matter (metal tip, water, liquid) enters the product, immediately turn the printer power OFF, and carefully but quickly remove the battery, then contact our service agent. Ignoring this instruction may result in a fire. CAUTION zz This equipment is not suitable for use in locations where children are likely to be present. zz Do not place the printer on a shaky table or other unbalanced place. The printer may drop or fall resulting in injury. zz Avoid using or storing in the following place. Damage to printer may be caused.

• In a car parked in a sunny place, a place exposed to direct sunlight, near heat generating equipment, or the like.
• A place where temperature or humidity is excessively high or low, or its change is radical.
• A place likely to get a splash of water or liquid. zz Avoid dropping, impacting or vibrating the printer otherwise damage may be caused. zz Avoid entry of foreign material. Otherwise, fault may occur. zz Do not use volatile liquid (thinner, benzine, etc.) or wet cloth when cleaning the printer. Deterioration or discoloration may occur. Use a dry, soft cloth for cleaning. zz Do not move the printer or give any shock or vibration to it while the printer is in operation or in standby operation. The printer power may be disconnected and the print data may be lost.

Precautions on Using Printer WARNING zz Do not touch the print head or paper cutter while replacing print paper. Heated print head may cause burn. The cutter may cause injury to the hand. CAUTION zz Use of print paper other than specified may result in not only deteriorated print quality but shortened life of print head (printing portion). zz Do not tap or rub the print head with edged or hard material. zz When condensation is present on the print head, dry it completely before printing. Printing with condensation may damage the print head. Precaution on Overheating CAUTION zz To prevent the motor from overheating, continuous printing (or feeding) of the printer should be 1.5 m or less in print length. After printing for this distance we recommend a pause of at least 30 seconds for cooling.

Precautions on Using Battery DANGER zz Leaked liquid from the battery may result in loss of eyesight if it enters the eye. Immediately wash eyes with fresh water and get medical care. zz If liquid from the battery is ingested, immediately seek medical attention. zz Keep the following in mind when handling battery. Otherwise, liquid leakage, heat generation, and explosion may result.

• Do not throw battery into fire or do not apply heat.
• Do not peel or scratch the external battery casing.
• Soldering is prohibited.
• Do not give strong shock to battery or throw it away.
• Do not short-circuit the positive and negative terminals with a metal such as metal wire. zz Never disassemble or modify battery. Otherwise, liquid leakage, heat generation, or explosion may occur. WARNING zz If battery liquid attaches to skin or cloth, immediately wash it out with fresh water. Otherwise, skin disorder may be caused. CAUTION zz Risk of explosion if battery is replaced by an incorrect type. zz Dispose of used batteries according to the instructions. zz Use only the approved external charger or charge the battery within the printer. zz Never use another charger or one that looks to be similar.

CAUTION zz Do not dip battery in water or sea water. Wet battery may generate heat or may be subject to corrosion. zz Do not use or leave battery at high temperature. Using or leaving battery in a place of high temperature may result in liquid leakage, deteriorated performance, or shortened lifetime. zz Keep battery beyond the reach of a baby or child. Pay attention not to let a child take out the battery. zz If the battery is used for the first time, be sure to charge it completely before use. zz If any abnormality is found while the battery is in use, stop the operation and carry the battery in local sales agent. zz The battery in the printer is shipped partially charged. Please fully charge the battery prior to using the printer. Precautions on Installing New Paper CAUTION zz Before printing, confirm that print paper is set straight forward at the exit from the print (thermal) head. Skewed setting may result in paper jamming. zz To prevent skewed insertion of paper, use the following form for the end of paper.

Precautions on Using Thermal Paper CAUTION zz Print density may change with different kind of paper and atmosphere temperature. zz Observe the following when using thermal paper. Thermal paper is not resistant to discoloration, deterioration in quality, and thin printing.

• Do not leave printed thermal paper exposed to light for a long time.
• Avoid exposure to high temperature, humidity, liquid, or sunlight.
• When keeping the printer thermal paper on a board, do not use paste, adhesive, or adhesive tape containing volatile organic solvent.
• For long-time storage, use thermal paper of high storage type or copy it with plain paper copier.
• Avoid contact with a film of vinyl chloride for a long time.
• Avoid using ammonia. Do not put thermal paper near the paper copied by use of ammonia.
• Avoid putting sweat or grease from your hands on the surface (printed or to be printed) of thermal paper.
• Store thermal paper in a dark place with average temperature below 25°C and relative humidity below 65% . zz Using print paper with a thickness outside the recommended range may cause improper print quality.

Precautions on Using Special Serial Cable WARNING zz With one side of the connector connected to this product, do not touch the metal part of the other connector. CAUTION zz Static electricity may cause breakdown of internal circuit of this product. zz Do not leave this product with a cable wound around it for a long time. Disconnection or discoloration may result. zz Plugging and unplugging the contactor shall be done securely in the correct direction. Precautions on Using Charger CAUTION zz Do not use the product at a voltage and frequency other than specified. zz Do not use Charger other than specified. zz Before use, confirm that the power receptacle has sufficient capacity. zz Do not connect to the power receptacle where multiple connections are used. zz Do not step on, tap, or put any object, on the cable of the Charger. zz Before connecting or disconnecting Charger, turn the printer power OFF. Do the operation securely.

• “Made for iPod,” “Made for iPhone,” and “Made for iPad” mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone or iPad may affect wireless performance.
• iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Air and iPad mini are trademarks of Apple Inc.
• QR Code is a registered trademark of DENSO WAVE INCORPORATED.
• Bluetooth® is a registered trademark of Bluetooth-SIG Inc.
• Wi-Fi is a registered trademark of Wi-Fi Alliance. CITIZEN is a registered trademark of Citizen Watch Co., Ltd. CITIZEN est une marque enregistrée de Citizen Watch Co. Ltd. Copyright © 2017 by CITIZEN SYSTEMS JAPAN CO., LTD.

CMP-25 is a full featured portable line thermal printer, which can be used in a large variety of job environments. Bluetooth/Wi-Fi communication with a PDA or similar device is useful for business activities at the point of sale or service.

Standard Printer Battery Belt Clip (Screw included) USB Cable Serial Cable Recharger (EU Plug included) Paper Roll CD-ROM Quick Start Guide Cigar jack Battery Holder (Cradle) Optional Strap

1.2 Basic Specifications

Charging time Less than 3 hours

Size Weight WxDxH (mm) 166 mm x 174 mm x 82 mm WxDxH”

6.5 inch x 6.8 inch x 3.2 inch

590 g (including battery) Environment Sealing Temperature Humidity IP42 Operation −10 to 50 °C*1 Storage −20 to 60 °C Operation 35 to 80% Storage 10 to 90% *1 This does not guarantee printing quality at low temperature.

Classified by the following designation.

• iAP is necessary to connect to Apple iOS device. NOTE There are no products available for some of the combination of symbols.

1.4 Explanation of Printer Parts

1.4.1 Printer Appearance

Front COVER OPEN BUTTON DISPLAY USB SERIAL Bottom BATTERY BELT CLIP CONNECTOR CHARGER CONNECTOR SHOULDER STRAP RING

1.4.2 Operation Panel

Button Name Function Paper Feed / Down Button Advances the supply. Clears error message. Moves down through menu options.

1. Refer to “2-8” for Diagnostic Test information.

2. Refer to the service manual regarding Hexadecimal

Dumping. Enter Button Selects the highlighted menu option. Up Button Moves up through menu options. Power Button Turns the printer on and off. Press to turn power on. Press for three seconds to turn power off. Wakes the printer from sleep mode. NOTE

1. The battery status icon in LCD indicates amount of power remaining.

Actual run-time remaining depends on factors such as the contents of output, distance to computer, etc.

2. When the battery level is very low, high density printing can result in the

printer switching off during printing resulting in possible loss of data.

1.4.3 Ready Screen (initial screen)

Here we explain how to adjust the display brightness as an example. (1) Press the Enter ( ) button to enter the Menu. (2) Press the Up ( Box. ) or Paper Feed/Down ( ) button to select Tool Tool Box: Using this menu, you can customize various system settings to achieve optimal performance from this printer. Language: Using this menu, you can change the system language. (3) Press the Enter ( ) button. Password input screen appears. (4) Press the Up ( ) and Enter ( ) buttons in the following sequence: If the password is entered correctly, the Tool Box menu screen will appear. (5) Press the Power ( ) button to exit the menu.

Top Tool Box 2nd (Password1) Diagnostic 3rd Printer 4th Test Label Sensors Printhead Battery View Total 5th Choices Test Print/Grey Scale/ Exit Black Mark/Peeler/Gap/ Peel Switch/Exit Head Temp/Exit Print Inch/Service In/ Exit Exit Backlight Pixel Exit Display Keyboard RAM Data Dump About Exit Setup Media Heat Backlight LCD Cont Printer Standard/Special/High Power/Exit Enable/Disable/Exit Contrast Supply Pos Print Pos Margin Adj SensorMode Sensor Cal SerialPort Detect Exit Baud Rate Parity Data Bits Stop Bit Flow Ctrl Exit PowerMngmt Sleep Mode Power Off Exit

Gap/BM Lower/BM Upper/Continuous/Exit Gap/BM Lower/BM Upper/Peel/Exit Disable/Exit 1200/2400/4800/9600/1 9200/38400/57600/1152 00/Exit No/Odd/Even/Exit 7/8/Exit 1/2/Exit No Flow/DTR Flow/RTS Flow/"Xon/Xoff"/Exit Disable/10Sec/20Sec/ 30Sec/1Min/2Min/5Mi n/10Min/30Min/1Hour/ Exit Disable/10Min/20Min/ 30Min/Exit Top Tool Box 2nd (Password1) Setup 3rd Wireless 4th Status 5th Choices Configure IP Address SubnetMask Gateway Power Mode CAM/PSP/Exit SSID Exit Print Info Reset Bluetooth Service Exit (Password2) Exit Security Change PIN Local Name Address Print Info Exit Totals Enable/Disable/Exit View Modify Clear Print Inch/Service In/ Exit Print Inch/Service In/ Exit Print Inch/Service In/ Exit Exit Default File Sys. Exit Clear File/Exit Exit Language English Francais Deutsch Espanol Exit Message shown on LCD in Sleep mode "Sleep Mode / Press Power Key to wake up"

2.1 Installing the Battery

(1) Remove the battery. Insert the battery as shown. (2) Replace the battery. NOTE You must fully charge the battery when you receive the printer. Batteries can be charged in the printer or in an optional external cradle.

2.2 Removing Battery

Remove the battery. Lift out the battery.

2.3 Charging the Battery

LED (1) Be sure that the printer is turned off. (2) After open the DC JACK cover, insert DC JACK into the printer. (3) Plug the power cord to electrical outlet. The status of lamp in charging Status Charging Charging Completed Charging Lamp Red Green NOTE If there is trouble while charging the battery, the charge indicator LED blinks green. Try unplugging and reconnecting charger, charging should resume. Charging is complete when the LED changes to solid green.

2.4 Using Cigarette Jack Charger

Optional Printer Connect the vehicle charger to the printer. Input Output 12 V to 24 V

8.4 V / 0.8 V to 1.2 A

Plug the vehicle charger to the cigarette socket on your vehicle. NOTE Connect the vehicle charger to the printer.

(1) Insert screw into belt clip. (2) Tighten the screw with driver as shown. NOTE The belt clip is included with the printer but is not required to be used or installed!

Optional (1) Insert the strap into the hook of the printer. (2) Place the end of the strap into the hook of shoulder strap. (3) After pulling out the end of the strap tightly, put it into the clip to be fastened.

(1) Open the Paper cover by pressing the Open button and set the width of paper guide by turning the knob with finger. (2) Put the stock in so it unrolls from the bottom. Remove the stock core when it is empty. Pull a short length of stock out of the printer. (3) Close the cover. (4) Close the paper with both hands and run the paper line up by pressing feed button. NOTE If the users close the cover with one hand, it would not be closed completely. Please use both hands to close.

(1) Turn off the printer. (2) Press and hold the feed button and power button. (3) The information label prints. NOTE

1. For Hex Dump mode, do steps 1 to 2 then press the feed button.

2. After printing ASCII pattern, the diagnostic test is complete.

3. If the feed button is not pressed to go to Hex Dump mode, the printer

exits diagnostics after three seconds.

USB Serial (1) Connect the USB or Serial cable to the cable connector on the printer. NOTE Use only the cables offered by the printer manufacturer. (2) Connect the interface cable into the USB or Serial port of the device (PDA, PC, etc.).

This product can communicate with other devices via Bluetooth or WiFi communication and cable.

3.2 Bluetooth Communication

Optional (1) (2) Printer can be connected to the PDA and PC which can do wireless communication. By using Bluetooth function supported in PC, printer can be connected. NOTE Refer to the System Administrator Guide for more information.

3.3 Wi-Fi Communication

Optional (1) (2) The Printer can be connected to devices equipped with Wi-Fi (802.11a/b/g/n) communication capacity. (PDAs, PCs, etc.) Use the Wi-Fi (802.11a/b/g/n) connection function supported by the device to connect to the printer. NOTE Refer to the Wi-Fi (802.11a/b/g/n) Manual for more details on connection.

If the interior of the printer is dusty, printing quality can be lowered. In this case, follow the instructions below to clean the printer.

4.1 Printer Head Cleaning

(1) (2) Use an applicator swab moistened with an isopropyl alcohol to clean the printer head and remove any dust. Once cleaning is complete, allow the printer to dry then install the stock and close the cover. Printer Head NOTE

1. Make sure to turn the printer power off prior to cleaning.

2. The printer head can become very hot during printing; allow the printer

approximately 10 minutes to cool before cleaning.

3. Do not touch the printer head, it can be damaged by static electricity.

4. Take care not to allow the printer head to become scratched and /or

(1) (2) Clean the platen roller with a clean soft cloth moistened with isopropyl alcohol or a cleaning pen. Turn the platen roller with your finger to clean the entire surface. Platen Roller

CAUTION Protect the media against sand, grit, and other hard particles during printing and storage. Keep the cover closed. Even very small foreign particles may cause severe harm to the delicate printhead.

Liner Opacity 50 to 75%