CADORNA PRESTIGE - Machine à café GAGGIA - Free user manual and instructions

USER MANUAL CADORNA PRESTIGE GAGGIA

In the next steps we will set the correct water hardness level

WATER HARDNESS Are you sure you want to select 2 zone red?

START/STOP ENGLISH Congratulations on purchasing the Gaggia Cadorna Prestige! This easy-to-use machine guarantees excellent coffee drinks, every day. With its intuitive interface, you can choose from among 14 beverages, customise them and save them to the 4 available profiles, where they can be instantly brought up whenever you want. Before being packed, each of our high-quality machines undergoes rigorous testing in our laboratories to ensure it works perfectly. Because real coffee is used during testing, some residue may remain. This does not compromise the integrity of the product: it is a brand new machine. Please read the whole manual carefully before you instal, use or clean your machine. Before using it for the first time, please read carefully the safety manual provided separately and store it for future use.

Table of Contents Machine Overview (Fig.2) Control Panel and Display

Installing the INTENZA+ water filter Replacing the INTENZA+ water filter

Types of Beverage Espresso tray Brewing Coffee

Brewing coffee from whole coffee beans Brewing coffee using pre-ground coffee

Dispensing Frothed Milk-based Coffee Beverages Filling the milk carafe Inserting the milk carafe Removing the milk carafe Dispensing frothed milk-based coffee beverages

Dispensing Hot Water Beverage Customisation and Profile Creation

Customisation Creating a profile

Coffee Grind Settings Cleaning and Maintenance

Cleaning the milk carafe Cleaning the brew group Lubricating the brew group Descaling

Descaling procedure What to do if the descaling process is interrupted

Language Water filter Timer stand-by Water hardness Measurement units Prepared beverages counter Restore factory settings

Pre-ground coffee measuring scoop

Pre-ground coffee compartment

Adjustable coffee dispensing spout

Drip tray release buttons

Water dispensing spout

“Full drip tray” indicator

Control Panel and Display

This coffee machine features an easy-to-use, intuitive display. Please see below for an in-depth explanation of each button.

Control panel overview (fig. 1) 1/2 3

MULTIFUNCTION buttons

ON/OFF Selects the function shown on the display. To switch the machine on or off.

Starts/stops the dispensing of the selected beverage, or starts/stops the procedure indicated on the display.

Note: the MY FAVOURITES , HOME , CLEAN/SETTING buttons are HOME favourites also ESC buttons. You canmyexit any screen shown on the display at any time by pressing one of these buttons, which will then bring you back to their initial menu. clean/setting

Multifunction buttons Use the multifunction buttons at the sides of the display to select the feature or beverage indicated on the screen.

ON/OFF ESPRESSO COFFEE CAPPUCCINO LATTE MACCHIATO

Note: To make the reading of this manual easier, <<press the button " ">> means <<press the button related to " ">>.

Before using the machine, it is essential to follow a few simple steps, clearly described in the explanatory drawings found in the quick guide at the beginning of this instruction manual. Note: To make the best-tasting coffee, you should brew 5 coffees initially to allow the machine to complete its self-adjustment.

Manual rinse cycle When first installing the machine or after a long period of its inactivity, it is necessary to prime the water circuit through the manual rinse cycle.

ESPRESSO COFFEE CAPPUCCINO LATTE MACCHIATO COFFEE 30 ml my favourites

Place a container under the coffee dispensing spout, browse through the pages and select "ESPRESSO LUNGO".

Press the START/STOP dispense hot water.

Empty the container and make sure the water dispensing spout is installed.

Place the container under the water dispensing spout and select the " HOT WATER " beverage.

Press the START/STOP

Empty the container and repeat steps 6 to 7, until the water tank is empty.

At the end of this operation, fill the water tank again up to the MAX level. The machine is now ready for use.

"button without adding pre-ground coffee.

START/STOP TEMP medium

button to start dispensing, the machine will

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button to commence dispensing.

Measuring water hardness You’ll need to set the water hardness when you install your machine. Take the water hardness measuring strip that you find in the box and follow the steps shown on the display during installation. To adjust the water hardness setting later, press the CLEAN/SETTING button, select " SETTINGS ", and then " WATER HARDNESS " from the settings menu. clean/setting

Immerse the water hardness measuring strip in a glass of water for 1 second. Remove the strip from the water and wait 1 minute.

Note how many squares turn red.

Use the green " " and " " buttons to select the water hardness according to the table below. Confirm the setting by pressing " ".

We recommend using the INTENZA+ water filter to limit the formation of limescale. This ensures the machine will last longer and the aroma of your coffee will be better. Water is an essential element in brewing coffee: it is therefore extremely important to ensure it is always filtered adequately. The INTENZA+ water filter prevents the formation of mineral deposits, improving the quality of the water.

Installing the INTENZA+ water filter Remove the small white filter from the water tank and store it in a dry place. Immerse the INTENZA+ water filter vertically (with the opening pointing up) in cold water and gently press its sides to let any air bubbles out.

Remove the INTENZA+ water filter from the water. Set the machine according to the detected water hardness (see the "Measuring water hardness" chapter) and the letters found on the filter base: A = soft water – 1 or 2 small squares B = hard water (standard) – 3 small squares C = very hard water – 4 small squares

Place the INTENZA+ filter in the water tank, ensuring it is correctly in place. Refill the water tank and place it in its compartment. Press the CLEAN/SETTING button, select " SETTINGS ", and then " WATER FILTER " from the settings menu. Follow the instructions shown on the display to activate the filter. clean/setting

Note: you can pause the filter activation procedure by pressing the START/STOP button. To resume the procedure, press the START/STOP button again.

START/STOP START/STOP Replacing the INTENZA+ water filter When the INTENZA+ water filter runs out, the display will show a warning message.

Filter expired, replace or disable it

button, and then the clean/setting

Select the " WATER FILTER " button.

Select " REPLACE " to change the filter or " DISABLE " if you do not intend to use the filter. Confirm with the " " button.

START/STOP WATER FILTER Replace or disable by pressing the CLEAN/SETTING " SETTINGS " button.

Follow the instructions shown on the display to activate the filter correctly.

ACTIVATE DISABLE Note: If you do not want to replace the filter, select "DISABLE" to disable it. ON/OFF

Types of Beverage Beverage name

A ristretto, served in a small cup, is an espresso whose brewing time is shorter than a regular espresso. As such, a ristretto is a shorter shot and lower in caffeine.

The espresso is known around the globe as true "Italian coffee". Served in a small cup, its unmistakeable characteristics are a full and intense aroma and a top layer of compact, natural crema. It is the result of the hot-water pressurised extraction process invented by Achille Gaggia in 1938.

An espresso lungo is an espresso shot with a longer extraction time. It is more diluted, with a different aromatic intensity and a higher caffeine content. It is served in a medium-sized cup.

Coffee is a beverage prepared with a greater quantity of water than an espresso shot. It has a lighter aroma and is served in a medium-large cup.

An Americano is a long, less intense coffee drink prepared by combining hot water and espresso.

The cappuccino is an Italian classic, among the most loved in the world. It is prepared with espresso, milk and a milk froth, which must be no less than 1 cm thick. It is served in a large cup.

An XL cappuccino is a cappuccino prepared with a greater quantity of espresso and milk.

The cortado is an Argentinian beverage, consisting of an espresso shot with a small quantity of milk. It is usually served in a small glass and is popular in Spain, Portugal, and Latin America.

A flat white is a beverage of Australian origin which has a strong, dominant coffee flavour. It is composed of a double espresso and milk, toped with a light layer of velvety foam.

A café au lait is a beverage composed of equal parts coffee and milk. This can even be enriched by a thin layer of milk froth. It is served in a large cup.

A latte macchiato is prepared with hot milk, one part milk froth and a small quantity of espresso. It is served in a tall, transparent glass to allow the separation of the three different layers to be seen.

An XL latte macchiato is a latte macchiato prepared with a greater quantity of milk. It is served in a tall, transparent glass.

Frothed milk is used to make cappuccinos, latte macchiatos and several other beverages. The result is a compact, homogeneous layer of milk froth.

Hot water can be used to prepare hot teas, infusions and instant beverages.

This machine was designed to guarantee flawless results, from a traditional espresso to a number of different beverages. If you wish to try a traditional Italian espresso, with a delicious layer of natural crema on the surface, we recommend using the "Espresso Tray", which has been specifically designed for and integrated into the machine. This tray makes it possible to use traditional espresso cups, ensuring the perfect height from the spout for compact, homogeneous crema and dispensation without messy splashes.

Brewing coffee from whole coffee beans Warning: always use whole coffee beans when making espresso. Do not put any pre-ground, unroasted, freeze-dried or instant coffee in the coffee bean container, as they may damage the machine. Tip: Preheat the cups with hot water to enjoy a hotter coffee. 1

Remove the espresso tray, place an espresso cup beneath the coffee dispensing spout, raising or lowering it according to the size of the cup being used. Press the HOME button to bring up the beverage menu.

HOME ESPRESSO COFFEE CAPPUCCINO LATTE MACCHIATO COFFEE 30 ml my favourites

Browse the various pages to find and select the desired beverage.

Once the beverage is selected, it is possible to prepare two cups at the same time using the " " button, except the "AMERICANO".

START/STOP START/STOP

button to begin dispensing the coffee.

Note: you can interrupt the brewing at any time by pressing the START/STOP button.

START/STOP If you wish to customise the settings of a specific beverage, please refer to the "Beverage customisation" chapter.

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Brewing coffee using pre-ground coffee Use the measuring scoop provided to insert the correct dose in the pre-ground coffee compartment. 1

Lift the lid of the pre-ground coffee compartment and add one level measuring scoop of pre-ground coffee.

Warning: do not insert anything other than pre-ground coffee in the pre-ground coffee compartment, for not damage the machine.

Place a cup under the coffee dispensing spout and select the desired beverage.

Note: the "pre-ground coffee" function cannot dispense two cups of coffee at the same time, and it disables the aroma setting, both of which are possible with coffee beans only.

ESPRESSO Note: this function is not available for FLAT WHITE ON/OFF

Press the START/STOP START/STOP

button to start dispensing the coffee.

If you wish to customise the settings of a specific beverage, please refer to the "Beverage customisation" chapter. Note: you can interrupt the brewing at any time by pressing the START/STOP button.

START/STOP Preparation of frothed-milk based coffee beverages Filling the milk carafe Note: Before using the milk carafe, clean it thoroughly as described under the "Cleaning the milk carafe" chapter. The milk carafe can be filled before or during use. 1

Lift the lid like in the figure (milk carafe).

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Pour the milk into the carafe. The milk level must be between the minimum (MIN) and the maximum (MAX) notches on the carafe. Replace the lid.

Inserting the milk carafe Remove the water dispensing spout (if installed): 1

Press the two side buttons to unlock the dispensing spout (1) and lift it slightly. Pull the water dispensing spout to remove it (2).

Position the milk carafe’s dispensing spout in the "I" position.

Tilt it slightly and slide it completely into the machine’s guides until it hooks onto the drip tray.

Note: do not force the carafe while inserting it.

Removing the milk carafe Rotate the carafe upwards until it is naturally released from the insert in the drip tray. Then remove it.

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Dispensing frothed milk-based coffee beverages Tip: Preheat the cups with hot water to enjoy a hotter beverage. Tip: use cold milk (at a temperature of around 5 °C) with a protein content of at least 3% to ensure optimum results for the froth. You can use either whole milk or semi-skimmed milk. You can also use skimmed milk, soy milk or lactose-free milk. 1

button and choose the desired beverage from the menu.

Press the button for the beverage desired and place a suitable cup or glass beneath the coffee dispensing spout and the carafe dispensing spout.

Press the START/STOP START/STOP

button to start brewing the selected beverage.

The machine will dispense a predefined amount of frothed milk into the cup or glass. The coffee or the frothed milk may be dispensed first, depending on the beverage selected.

If you wish to customise the beverage before dispensing, refer to the “Beverage customisation” chapter. 3

START QUICK MILK CLEAN?

After dispensing your frothed milk-based coffee beverages, it is best to complete the quick cleaning procedure of the carafe within 10 seconds. However, the procedure can also be carried out at a later time by opening the cleaning menu via the CLEAN/SETTING button. Follow the instructions shown on the display. The cleaning procedure can be carried out with milk in the carafe. clean/setting

START/STOP Note: We recommend cleaning the machine via the quick clean procedure at least once a day. Press the START/STOP procedure at a later time.

button to confirm, or "

Dispensing Hot Water Warning: when the machine starts preparing hot water, the hot water dispensing spout may spray steam and hot water. Wait until the end of the preparation before removing the hot water dispensing spout. 1

Insert the hot water dispensing spout.

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Press the " HOT WATER " button. Finally, press the START/STOP commence dispensing.

Note: you can interrupt the brewing at any time by pressing the START/STOP button.

HOME Press the HOME button and browse the various screens using the green HOME " " and " " and select "HOT WATER".

Warning: only select " HOT WATER " from the HOME screen when the hot water dispensing spout is installed.

START/STOP START/STOP If you wish to customise the volume of water before you begin, please refer to the "Beverage customisation" chapter.

Beverage Customisation and Profile Creation

This machine makes it possible to modify the settings of a beverage according to your preferences and save it to one of four available profiles.

Select your beverage.

All the settings that can be adjusted and/or selected are displayed on the screen. Based on the type of beverage, you can adjust and/or select: -- the amount of coffee and milk;

the dispensing of two cups at the same time;

the use of pre-ground coffee;

the intensity of the aroma (only when using coffee beans);

Press the " TEMP " button several times to adjust the temperature of the beverage from among the following options:

the temperature of the coffee;

Once the " COFFEE " or " MILK " button has been pressed, use the green " " and " " buttons to select the desired amount. Press " " to confirm and return to the previous screen, where the new START/STOP quantity will be displayed.

COFFEE 30 ml TEMP medium

ESPRESSO Press " " to prepare two cups, or " " to prepare a single cup. The picture of the beverage in the centre of the display will indicate the number of cups selected.

Note: this function is not available for beverages with milk, AMERICANO and HOT WATER.

" button to activate the use of pre-ground coffee.

Note: this function only allows the dispensing of one coffee at a time.

To adjust the aroma intensity, press " ". Each time you press the button, the aroma intensity changes by one degree. The display shows the chosen intensity. 1

Note: this function is not available for pre-ground coffee. 9

10 Choose the profile where you wish to save the beverage from the 4 available.

ESPRESSO HOME Once the drink has been customised, you can save it in a specific profile by pressing the " " button.

START/STOP Creating a profile There are two ways to create a profile: --

Using the HOME button, as described in the "Beverage customisation" HOME chapter, points 9 and 10;

Select your preferred profile colour.

Press the " ADD DRINK

The beverage screens will be displayed. Select the beverage that you want to save to your profile and customise it by following steps 3 to 8 in the "Beverage customisation" chapter.

ESPRESSO Press " " to save the customised beverage to your profile. At this point, you can dispense the beverage or exit the menu by pressing one of the ESC buttons (HOME , MY FAVOURITES , CLEAN/SETTING ). HOME

The saved beverage is now present in the list of your preferences and marked with a small heart in the same colour as the selected profile.

" profile icon will change colour.

CHOOSE YOUR PROFILE EDIT ON/OFF

The beverage saved in the profile can be modified using the " EDIT or deleted using the " DELETE " button.

START/STOP Note: It is not possible to save the beverage from the HOME menu via the MY FAVOURITES button. Instead, use the " " button, otherwise you will lose the favourites settings youmyhave just applied. ON/OFF

You can adjust the grind setting using the grinder adjustment knob on the coffee bean container. The ceramic coffee grinder guarantees perfect, even grinding for the preparation of every cup of coffee. The aroma is thus preserved, ensuring the perfect flavour every time. Note: you can only adjust the grind setting while the machine is grinding the coffee beans. The difference in flavour will be noticeable after 2-3 cups of coffee have been brewed. Warning: to avoid damaging the coffee grinder, do not rotate the grinder adjustment knob more than one notch at a time.

Place a cup under the coffee dispensing spout.

Remove the lid of the coffee bean container.

Prepare an espresso as described in the "Brewing coffee from coffee beans" chapter.

While the machine is grinding the coffee, place the end of the handle of the pre-ground coffee measuring scoop on the coffee grinder adjustment knob, located in the coffee bean container. Use the handle of the measuring scoop to press and rotate the knob to the left or right, one notch at a time.

You can select from 10 grinding settings, from fine to course. The smaller the notch, the stronger and richer the coffee.

Note: - Coarse grind: lighter taste, for dark roasted coffee blends (5-10); - Fine grind: stronger taste, for light roasted coffee blends (1-5);

Cleaning and Maintenance

Regular cleaning and maintenance keep the machine in perfect condition and ensure perfect coffee flavour, a constant coffee flow and excellent milk froth. Please refer to the following table to know when and how to clean the removable parts of the machine. For more detailed information, please read the relevant chapters.

Cleaning table Part description

How to clean the cycle

After preparing a milk-based beverage, start the " QUICK CLEAN " process as indicated on the machine.

Clean the milk container and the milk suction tube as described in the "Cleaning the milk carafe under running water" chapter, following the first 4 points and point 11.

Disassemble the milk carafe and clean all its parts under running water.

Start the " DEEP CLEANING " process as indicated on the machine. For this cleaning cycle, use the Philips "Milk circuit cleaner" to clean the milk circuits.

Remove the brew group and clean it under running water.

See the "Cleaning and lubricating the brew group" chapter.

Clean the brew group with the Gaggia coffee oil remover to remove any oily coffee residue

When the red indicator emerges from the grid of the drip tray

Empty the drip tray and clean it under running water.

Coffee pucks container

Whenever the machine requires it

Empty the coffee pucks container and clean it under running water. Ensure that the machine is switched on during this procedure, or the coffee pucks container will not reset.

How to clean the cycle

Clean it under running water.

Pre-ground coffee compartment/coffee outlet duct

Clean the upper part using the handle of a spoon, as shown below.

Remove the espresso tray and clean it with running water. It can also be washed in the upper tray of a dishwasher.

Cleaning the milk carafe Milk carafe cleaning programmes The machine has two programmes for cleaning the milk carafe: quick clean and deep clean. Both programmes can be selected using the CLEAN/SETTING button then pressing the " CLEAN " button. Quick clean is also proposed after dispensing a milk-based beverage. For both programmes, follow the instructions shown on the display.

Quick clean programme

The quick clean programme includes the cleaning of the milk dispensing spout. The cleaning procedure can be carried out with milk in the carafe. --

Deep clean programme for the carafe

The deep clean programme for the carafe includes the careful cleaning of the whole milk circuit using the Philips "Milk circuit cleaner" product.

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Accurate cleaning of the milk carafe under running water To carefully clean the milk carafe, you must disassemble it completely and wash it under running water, following these steps:

Rotate the milk carafe’s dispensing spout to the " " position (fig. 24).

Lift the milk dispensing spout from the lid (fig. 25).

Remove the milk suction tube (fig. 26).

Press the button indicated by an arrow to unblock the cover of the milk dispensing spout (fig. 27).

To remove the cover, press lightly on the sides of the dispenser and pull the cover upwards to remove it from the dispenser (fig. 28).

Remove the ring from the milk carafe dispenser (fig. 29).

Pull the milk froth unit upwards (fig. 30).

Pull the support away from the milk froth unit (fig. 31).

10 Pull the support outwards and separate it from the remaining part (fig. 32). 11 Clean all parts with warm water. 12 Reassemble all the parts in the reverse order.

Cleaning the brew group Warning: do not wash the brew group in the dishwasher and do not use dishwashing detergents, since they may cause the malfunctioning of the brew group and alter the coffee flavour.

Removing the brew group 1

Turn off the machine and disconnect the power cord.

Remove the coffee pucks container and open the service door.

Remove the coffee residues drawer.

Press the PUSH lever (1) and pull the handle of the brew group (2) to remove it from the machine.

Cleaning the brew group under running water 1

Clean the coffee outlet duct thoroughly with a spoon handle or with another round-tipped kitchen utensil.

Thoroughly rinse the brew group using lukewarm water. Carefully wash the upper filter.

Let the brew group air dry.

Note: to avoid the build-up of fibres in its interior, do not dry the brew group with cloth.

Cleaning the brew group with coffee cleaning tablets Warning: use only Gaggia tablets for removing oily coffee residue.

QUICK MILK CLEAN DESCLING ON/OFF

Place a container under the coffee dispensing spout.

Press the CLEAN/SETTING on the display.

Select " BREW GROUP CLEANING " and press the START/STOP launch the cleaning procedure.

Follow the instructions shown on the display to correctly clean the brew group.

The procedure will take approximately 5 minutes. The START/STOP button can be used to suspend and then resume the procedure.

DEEP MILK CLEAN BREW GROUP CLEAN HOME

button and select the " CLEAN " button shown clean/setting

Reinserting the brew group 1

Before reinserting the brew group into the machine, ensure that the two yellow reference indicators on the side coincide. If this is not the case, perform the following step:

Make sure that the lever is in contact with the base of the brew group.

Make sure that the yellow locking hook of the brew group is in the right position.

To correctly position the hook, push it upwards to the highest possible position.

If the hook is still in the lower position, this means it has not been correctly positioned.

Reinsert the brew group in the machine along the side guides until it locks in the right position with a click.

Warning: do not press the PUSH lever. 4

Close the service door.

Lubricating the brew group

In order to ensure the perfect performance of the machine, it is necessary to lubricate the brew group. Refer to the following table for the frequency of lubrication. Frequency of use

Number of beverages prepared daily

Frequency of lubrication

Turn off the appliance and disconnect the power cord.

Remove the brew group and rinse it using lukewarm water (see the "Cleaning the brew group under running water" chapter).

Apply a thin layer of the lubricant provided around the inserting pin on the lower part of the brew group.

Apply a thin layer of lubricant to the guides, on both sides (see figure).

Reinsert the brew group (see the "Reinserting the brew group" chapter).

Note: you can use the lubricant tube multiple times.

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Descaling Descaling procedure Descaling needs to be carried out when the machine signals it. Use only the Gaggia descaling solution designed to guarantee the machine’s excellent performance. The use of other products could damage the machine and leave residue in the water. Failure to descale the machine will void the warranty.

QUICK MILK CLEAN DESCLING ON/OFF

Press the CLEAN/SETTING on the display.

button and select the " CLEAN " button shown clean/setting

Press the " DESCALING " button, then press the START/STOP START/STOP

Remove the drip tray and the coffee pucks container, empty them, and insert them in the machine again.

Remove the water tank and empty it. Remove the INTENZA+ filter, if present.

Empty the entire bottle of Gaggia descaling solution into the water tank and fill the tank with water up to the CALC CLEAN notch. Reinsert it in the machine.

Fill the milk carafe halfway with water and insert it in the machine.

Follow the instructions shown on the display to launch the descaling procedure. This procedure lasts approximately 25 minutes and consists of a descaling cycle and a rinse cycle, carried out with dispensing at regular intervals.

Once the descaling cycle is complete, rinse the water tank, carafe and water circuit, following the instructions shown on the display.

Replace the INTENZA+ filter into the water tank.

CLAC NAEL C Note: it is possible to pause and resume the procedure at any time by pressing the START/STOP button.

START/STOP Warning: when the descaling procedure is active, the brew group cannot be removed. Wait for the descaling process to end, then remove the brew group.

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What to do if the descaling process is interrupted You can exit the descaling procedure by pressing the ON/OFF button on the control panel. If the descaling procedure is interrupted before its completion, proceed as follows: ON/OFF

Empty the water tank and wash it thoroughly.

Fill the water tank with fresh water up to the CALC CLEAN notch and switch the machine on again. The machine will warm up and perform an automatic rinse cycle.

Before preparing any beverage, perform a manual rinsing cycle as described in the specific chapter.

Note: if the procedure has not been completed, it will be necessary to carry out another descaling procedure as soon as possible.

By pressing the CLEAN/SETTING button and selecting " SETTINGS " on the display, it is possible to reset or modify several machine parameters including: clean/setting

Language When the language setting icon is selected, the list of available languages will be displayed. Languages available

HOME When " WATER FILTER " is selected, follow the instructions on the display and those described under the "Installing the INTENZA+ water filter" and "Replacing the INTENZA+ water filter" chapters.

START/STOP Timer stand-by When " TIMER STAND-BY " is selected, the timer can be set to:

Water hardness With " WATER HARDNESS " selected, follow the instructions on the display and those described under the "Measuring water hardness" chapter.

Measurement units By selecting " MEASUREMENT UNITS ":

LANGUAGE WATER FILTER TIMER STAND-BY UNITS

it is possible to set the measurement units to "ml" or "oz".

START/STOP Beverage counter It is possible to display the number of cups of each beverage that have been dispensed since the first operation of the machine. These numbers cannot be reset.

Restore factory settings It is possible to restore the machine to the default factory settings. The machine will require a secondary confirmation before proceeding. All the parameters will be reset except those relating to the profiles (MY FAVOURITES ) and the beverage my favourites counter.

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The list below reports the error codes that the display can show, their meanings and how to solve the problem. If the indicated solutions are ineffective (the display keeps showing the error code icon and the machine does not function correctly), or if further error codes are displayed, please contact an authorised service centre or a distributor center or yur local vendor. The contact info is listed on www.gaggia.com and www.gaggia.it.

The coffee grinder is clean/setting START/STOP clogged.

The coffee outlet duct is clogged.

Remove the power cord and remove the brew group. Clean the coffee outlet duct thoroughly using a spoon handle. Switch the appliance on again.

HOME A problem occurred in the The brew group is dirty brew group. or not well lubricated.

The brew group is not positioned correctly.

A problem occurred in the There is air in the water water circuit. circuit.

Switch off the machine using the power button. Remove the brew group and clean it thoroughly. (Refer to the "Cleaning the Brew Group" chapter) Switch off the machine using the power button. Remove the brew group and reinsert it. Ensure that the brew group is in the correct position before inserting it. Refer to the "Reinserting the brew group" chapter. Remove and reinsert the tank in the machine a couple of times. Make sure you insert the tank correctly in the machine. Check that the water tank seat is clean. If you use an "INTENZA+" filter: pull out the filter from the water tank and shake it to remove all air from the filter. Then reinsert the "INTENZA+" filter into the water tank.

The machine is overheated.

There may be multiple causes.

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Switch off the machine and switch it on again after 30 minutes. Perform this operation 2 or 3 times.

This chapter summarises the most common problems you may encounter while using the machine. If you are unable to resolve the problem using the information given below, visit the FAQ sections on www.gaggia.com or www.gaggia.it or contact the Customer Service Centre in your country.

Problem The machine does not switch on.

Cause The machine is not connected.

Solution Check that the power cord has been inserted correctly.

The drip tray fills quickly. This is normal. The machine uses water to rinse the internal circuit and the brew group. Part of the water flows through the internal system directly into the drip tray.

Empty the drip tray when the red indicator emerges from the grid of the drip tray. Tip: Place a cup under the dispensing spout to gather the rinse water.

The display continuously shows the "coffee pucks container full" icon.

The coffee pucks container has been emptied when the machine was off.

Always empty the coffee pucks container when the machine is on. If you empty the coffee pucks container when the machine is off, the coffee cycle counter does not reset. In this case, the display shows the icon even if the container is not full.

The coffee pucks container has been put back too quickly.

Always wait about 5 seconds when you replace the coffee pucks container. This way, the counter will reset to zero.

The machine has not reset the counter last time the coffee pucks container has been emptied.

Always wait about 5 seconds when you replace the coffee pucks container. This way, the coffee grounds counter will reset to zero.

The machine says to empty the coffee pucks container even if the container is not full.

Always empty the coffee pucks container when the machine is on. If you empty the coffee pucks container when the machine is off, the coffee cycle counter does not reset. Impossible to remove the brew group.

The brew group is not in the correct Close the service door. Switch the machine off position. and then back on. Wait for the display to show the ready message, then remove the brew group. The coffee pucks container has not Remove the coffee pucks container before been removed. removing the brew group.

4219-450-06541 MAN. GAG. CAD. PRESTIGE OTC EN-NL-PL Rev 02.indd 30

English Problem The brew group cannot be inserted.

Cause Solution The brew group is not in the correct The brew group has not been positioned position. correctly before being placed back. Ensure that the lever is in contact with the base of the brew group and that the hook of the brew group is in its correct position. See the "Reinserting the brew group" chapter. To reset the machine: put the coffee pucks container back in place. Do not insert the brew group. Close the service door with the coffee pucks container inserted, then unplug and plug in the power cord. Then try to reinsert the brew group and switch on the machine.

The espresso does not The coffee grinder is set to a have enough crema or it coarse grinding. is watery.

Adjust the coffee grinder to a finer setting.

The machine is performing the self- Dispense several cups of coffee so that the adjustment. machine regulates itself automatically. The coffee outlet duct is clogged.

Clean the coffee outlet duct with a spoon as described in the "Cleaning the brew group under running water" chapter.

The coffee dispensed is The set temperature is too low. not hot enough. Check the menu settings.

Set the menu temperature to "MAX".

The machine grinds the The coffee grinder is set to a too coffee beans, but the fine grinding. coffee is not dispensed.

Adjust the coffee grinder to a coarser setting.

Coffee is dispensed slowly or by drips.

The coffee dispensing spout is blocked.

Dispense a long coffee from pre-ground coffee but without actually adding pre-ground coffee.

The nozzles of the coffee dispensing spout are blocked.

Clean the nozzles of the coffee dispensing spout with a small bottlebrush.

The coffee grinder is set to a too fine grinding.

Adjust the coffee grinder to a coarser setting.

The nozzles of the coffee dispensing spout are blocked.

Clean the nozzles of the coffee dispensing spout with a small bottlebrush.

The machine circuit is clogged by limescale.

Descale the machine.

The milk does not froth. The milk dispensing spout is dirty or the carafe has not been inserted correctly, or the milk carafe has not been assembled with all its parts.

Clean the carafe according to the "Accurate cleaning of the milk carafe under running water" chapter and ensure that it is positioned and inserted correctly. Ensure that all components have been correctly assembled.

The type of milk used is not suitable for foaming.

4219-450-06541 MAN. GAG. CAD. PRESTIGE OTC EN-NL-PL Rev 02.indd 31

The amount and the quality of froth vary depending on the type of milk.

Problem The "INTENZA+" filter cannot be inserted.

There is some water under the machine.

Cause Remove the air from the filter.

Solution Let the air bubbles flow out of the filter.

The tank still contains some water.

Empty the water tank before installing the filter.

The rubber seal is not inserted on the "INTENZA+" filter.

Check the packaging and insert the seal on the "INTENZA+" filter.

The drip tray is too full and has spilled over.

Empty the drip tray when red indicator emerges from the grid of the drip tray. Always empty the drip tray before starting the descaling procedure.

Coffee and accessories are available through authorised centres (Italy), or distributors in your country.

INTENZA+ water filter

Milk circuit cleaner (Philips)

Range of coffee available in beans and pre-ground: 100% Arabica / Intense / Decaffeinated

4219-450-06541 MAN. GAG. CAD. PRESTIGE OTC EN-NL-PL Rev 02.indd 32

Technical Specifications Nominal voltage - Power rating Power supply

See data plate on the inside of the service door

Stainless steel boiler

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DEEP MILK CLEAN BREW GROUP CLEAN HOME

De machine is oververhit

Milk circuit cleaner (Philips)

HOME CHOOSE YOUR PROFILE EDIT ON/OFF HOME

DEEP MILK CLEAN BREW GROUP CLEAN HOME

Milk circuit cleaner (Philips)

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