VERTUO 11728 - Coffee machine MAGIMIX - Free user manual and instructions

USER MANUAL VERTUO 11728 MAGIMIX

Modern black coffee maker with open lid and glass mug, set against a dotted orange background (no text or symbols visible)

My Machine\*

Nespresso Vertuo is an exclusive system creating a perfect coffee, from the Espresso to the large Mug, time after time.

Nespresso Vertuo machines are equipped with the unique Centrifusion® technology to gently extract a Mug, Gran Lungo or Espresso at the touch of a button. Each extracting parameter has been carefully defined by Nespresso coffee experts to ensure that all aromas from each Grand Cru can be extracted to give the coffee body and create an exceptionally rich and generous crema.

These instructions are part of the appliance. Read all instructions and safety instructions before operating the appliance.

FIRST USE OR AFTER A LONG PERIOD OF NON-USE/

PREMIÈRE UTILISATION OU APRÈS UNE LONGUE PÉRIODE

D'INUTILISATION.... 14

COFFEE PREPARATION/PRÉPARATION DU CAFÉ 16

ENERGY SAVING CONCEPT/

CONCEPT D'ÉCONOMIE D'ÉNERGIE.... 18

PROGRAMMING THE WATER VOLUME/

PROGRAMMATION DU VOLUME D'EAU 19

SPECIAL FUNCTIONS/FONCTIONS SPÉCIALES

- CLEANING/NETTOYAGE 20

- RESET TO FACTORY SETTINGS/ RÉINITIALISER LES PARAMÈTRES DE RÉGLAGE D'USINE 21

- EMPTYING THE SYSTEM BEFORE A PERIOD OF NON-USE, FOR FROST PROTECTION OR BEFORE A REPAIR/VIDER LA MACHINE AVANT UNE PÉRIODE D'INUTILISATION, POUR LA PROTÉGER DU GEL OU AVANT UNE RÉPARATION.... 22

- DESCALING/DÉTARTRAGE 23

BUTTON INDICATORS/BLINKING SUMMARY/

RÉSUMÉ DES LUMIÈRES ET CLIGNOTEMENTS.... 26

TROUBLESHOOTING/GUIDE DE DÉPANNAGE.... 28

CONTACT THE NESPRESSO CLUB/CONTACTER LE CLUB NESPRESSO ...... 32

DISPOSAL AND ENVIRONMENTAL PROTECTION/

RECYCLAGE ET PROTECTION DE L'ENVIRONNEMENT.... 32

LIMITED GUARANTEE /GARANTIE NESPRESSO 33

⚠️ CAUTION: when you see this sign, please refer to the safety precautions to avoid possible harm and damage.

i INFORMATION: when you see this sign, please take note of the advice for the correct and safe usage of your appliance.

⚠️ CAUTION: the safety precautions are part of the appliance. Read them carefully before using your new appliance for the first time. Keep them in a place where you can find and refer to them later on.

• The appliance is intended to prepare beverages according to these instructions.
• Do not use the appliance for anything other than its intended use.
• This appliance has been designed for indoor and non-extreme temperature conditions use only.
• Protect the appliance from direct sunlight effect, prolonged water splash and humidity.
• This is a household appliance only. It is not intended to be used in: staff kitchen areas in shops, offices and other working environments; farm houses; by clients in hotels, motels and other residential type environments; bed

and breakfast type environments.

• This appliance may be used by children of at least 8 years of age, as long as they are supervised and have been given instructions about using the appliance safely and are fully aware of the dangers involved.
  Cleaning and user maintenance shall not be made by children unless they are older than 8 and they are supervised by an adult.
• Keep the appliance and its cord out of reach of children under 8 years of age.
• This appliance may be used by persons with reduced physical, sensory or mental capabilities, or

whose experience or knowledge is not sufficient, provided they are supervised or have received instruction to use the appliance safely and understand the dangers.

• Children shall not use the device as a toy.
• The manufacturer accepts no responsibility and the guarantee will not apply for any commercial use, inappropriate handling or use of the appliance, any damage resulting from use for other purposes, faulty operation, non-professionals repair or failure to comply with the instructions.

Avoid risk of fatal electric shock and fire

- In case of emergency: immediately remove the plug from the power outlet. Exception: do not remove plug in case of pinching during machine head movement, when automatic reverse mechanism will operate.

- Only plug the appliance into suitable, easily accessible, earthed mains connections. Make sure that the voltage of the power source is the same as that specified on the rating plate. The use of an incorrect connection voids the guarantee.

- The appliance must only be connected after installation. - Do not pull the cord

over sharp edges, clamp it or allow it to hang down.

- Keep the cord away from heat and damp. - If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons, in order to avoid all risks.

- If the cord is damaged, do not operate the appliance. Return the appliance to the Nespresso Club or to a Nespresso authorised representative.

- If an extension cord is required, use only an earthed cord with a conductor cross-section of at least 1.5 ~mm^2 or matching input power. - To avoid hazardous

damage, never place the appliance on or beside hot surfaces such as radiators, stoves, ovens, gas burners, open flame, or similar.

- Always place it on a horizontal, stable and even surface. The surface must be resistant to heat and fluids, like water, coffee, descaler or similar liquids.

- Disconnect the appliance from the mains when not in use for a long period. Disconnect by pulling out the plug and not by pulling the cord itself or the cord may become damaged.

- Before cleaning and servicing, remove the plug from the mains socket and let the

appliance cool down.

• To disconnect the appliance, stop any preparation, then remove the plug from the power socket.
• Never touch the cord with wet hands.
• Never immerse the appliance or part of it in water or other liquid.
• Never put the appliance or part of it in a dishwasher.
• Electricity and water together is dangerous and can lead to fatal electrical shocks.
• Do not open the appliance. Hazardous voltage inside!
• Do not put anything into any openings. Doing so may cause fire or electrical shock!

Avoid possible harm when operating the appliance

• Never leave the appliance unattended during operation.
• Do not use the appliance if it is damaged or not operating perfectly. Immediately remove the plug from the power socket. Contact the Nespresso Club or Nespresso authorised representative for examination, repair or adjustment.
• A damaged appliance can cause electrical shocks, burns and fire.
• Risk of scalding by hot liquids. If the machine is forced open hot liquids and coffee grounds may splash. Always lock the system completely and

never open it during operation.

• Do not put fingers under coffee outlet, risk of scalding.
• Do not insert fingers into capsule compartment when machine head is closing. Risk of injury.
• Do not put fingers into the capsule compartment or capsule shaft, risk of injury!

- Be careful not to injure yourself on sharp points or trap your fingers when reaching inside the machine.

- Never use a damaged or deformed capsule.

- Always fill the water tank with fresh drinking water.

- Empty water tank if the appliance will not be

used for an extended time (holidays, etc.).

• Replace water in water tank when the appliance is not operated for a weekend or a similar period of time.
• Do not use the appliance without a cup placed at the suitable cup support level and ensure the cup support is in place after any usage, to avoid spilling any liquid on surrounding surfaces.
• Do not use any strong cleaning agent or solvent cleaner. Use a damp cloth and mild cleaning agent to clean the surface of the appliance.

• To clean machine, use only clean cleaning tools.

• When unpacking the machine, remove the plastic film and dispose.

• This appliance is designed for Nespresso Vertuo coffee capsules available exclusively through the Nespresso Club or your Nespresso authorised representative.

- All Nespresso appliances pass stringent controls. Reliability tests under practical conditions are performed randomly on selected units. This can show traces of any previous use.

- The use of accessory attachments not recommended by the manufacturer may result in fire, electric shock or injury to persons.

• Nespresso reserves the right to change instructions without prior notice.
• Unplug appliance when not in use for a long period and before cleaning. Allow to cool down before putting on or taking off parts, and before cleaning.

Descaling

• Nespresso descaling agent, when used correctly, helps ensure the proper functioning of your machine over its lifetime and that your coffee experience is as perfect as the first day.
• For coffee and coffee&milk machines, descale according to user manual recommendations or specific alerts.

SAVE THESE INSTRUCTIONS

Pass them on to any subsequent user.

This Instruction Manual is also available as a PDF file at nespresso.com

Illustration of a robotic device with rotating arms and a blue directional arrow (no text or symbols)

① The water tank arm can be rotated and positioned at the back, to the left or to the right hand side of the machine.

Exterior view of a modern kitchen appliance with two side panels showing front and back views, no visible text or symbols.

② Remove the water tank by tilting it slightly backwards, then gently pulling it up.

Put the water tank in position by placing it vertically onto its arm, until there is a 'click' sound.

WARNING: Be careful when removing the water tank since the machine may tilt during the movement.

Illustration of a silver and black coffee maker with a blue arrow indicating rotation (no text or symbols)

① Remove the water tank, then remove the capsule container by sliding it sideways.

3D rendering of a silver and black device with a blue arrow indicating rotation (no text or symbols)

② Place the capsule container in the back of the machine by sliding it sideways into position. It is held in place by a magnet.

Place the water tank back.

Close-up of a mechanical component with labeled parts (1 and 2), showing textured surface and directional arrows (no text or symbols beyond labels)

CAUTION: Be careful when removing the cup support since it may contain warm liquid. Make sure the cup support is properly placed before putting the cup.

Top-down diagram of a mechanical component with rotating parts and blue curved arrows indicating rotation direction (no text or symbols)

Diagram showing two steps of a water dispenser with labeled parts and blue tool tip

Illustration of a handheld device with labeled parts (1 and 2), no text or symbols present.

Blue icon showing a power outlet with a plug and an upward arrow, symbolizing charging or installation (no text or symbols)

Illustration of a smart device with a circular icon containing the letter 'D' (no text or symbols on the device itself)

Close-up of a white beverage being poured into a black industrial machine, with a blue arrow indicating the action (no text or symbols visible)

Close-up of a smart speaker with blue directional arrows indicating motion (no text or symbols)

3 x 2 sec.

⑧ Push the button 3 times in 2 seconds to start cleaning and let the cleaning procedure complete automatically. ORANGE lights will blink during the operation. It will take less than 2 minutes before a flow comes out. The procedure consists of 3 cycles of pumping water in, internal cleaning and water flowing from the outlet to complete. Appuyer sur le bouton 3 fois en 2 secondes pour lancer le nettoyage de la machine et laisser le processus se terminer automatiquement. La lumière ORANGE clignotera pendant le nettoyage. De l'eau s'écoulera en moins de 2 minutes. Le processus répète trois cycles de nettoyage interne suivi de l'expulsion d'eau.

5 min.

Diagram showing two steps of a coffee machine setup: adding liquid to a glass, with numbered labels indicating the process.

Illustration of a hand using a coffee maker with a cup, no text or symbols present

② Turn the machine "ON" by pushing the button. Mettre la machine en marche en appuyant sur le bouton.

25 sec.

③ GREEN lights will blink while the machine is heating up. La lumière VERTE clignotera pendant le préchauffage de la machine.

Illustration of a smart water dispenser with a circular icon containing a green letter 'D' (no text or symbols on the device itself)

Illustration of a white and black water dispenser emitting a white mug, with a blue arrow pointing to it (no text or symbols present)

⑤ Place a cup of sufficient capacity under the coffee outlet. Risk of scalding may occur due to overflowing. Placer une tasse sous l'orifice de sortie du café. Attention: Risque de brûlure en cas de débordement.

Illustration of a silver coffee maker with a blue arrow indicating rotation, accompanied by a white mug (no text or symbols present)

The factory settings and recommended cup sizes are:

Mug: 230ml

Gran Lungo: 150ml

Espresso: 40ml

NOTE:

Close-up of a metallic helmet with a blue bowl inside, showing internal sound or vibration (no text or symbols visible)

Illustration of a hand using a portable coffee machine to add a cup (no text or symbols visible)

Modern coffee maker with a cup of coffee and a side arm, no visible text or symbols

Illustration of a modern coffee maker with a blue arrow indicating rotation, surrounded by cups (no text or symbols)

Illustration of a hand pouring liquid into a small cup (no text or symbols)

Close-up of a coffee maker with a hand pointing to its control panel (no visible text or symbols)

⑫ To manually top off your coffee, push the button and push again to stop when desired volume is reached.

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The machine can be turned 'OFF' at any time, by closing the machine head and then pushing the lever down for 3 seconds.

Automatic"OFF" Mode: The machine will turn off automatically after 9 minutes of non-use.

NOTE: The machine head should be in closed position when the machine is turned off.

PROGRAMMING THE WATER VOLUME/

PROGRAMMATION DU VOLUME D'EAU

EN

FR

Close-up of a coffee maker with a hand pointing to its lid, showing its handle and cup (no text or symbols visible)

NOTE: Once a customer-specific volume is programmed by the user, every time that capsule size is inserted in the machine, the preparation will stop at the user-programmed cup size. It is possible to restore cup size volumes; refer to "Reset to factory settings" section.

Diagram showing a coffee machine being dispensed into a glass with liquid, labeled with steps 1 and 2.

Close-up of a white coffee maker with a blue arrow pointing to its cup (no text or symbols visible)

Diagram showing a robot head with two blue arrows labeled 1 and 2 indicating rotation or movement directions.

3 x / 2 sec.

④ Push the button 3 times in 2 seconds to start the cleaning cycle. ORANGE light will blink during the cycle. It will take less than 2 minutes before a flow comes out. The cleaning procedure will run automatically for 5 minutes. The procedure consists of 3 cycles of pumping water in, internal cleaning and wafer flowing from the outlet to complete. Appuyer sur le bouton 3 fois en 2 secondes pour initialiser le nettoyage de la machine et laisser le processus se terminer automatiquement. La lumière ORANGE clignotera pendant le nettoyage. En moins de deux minutes, une quantité d'eau sortira. Le processus répète trois cycles de nettoyage interne suivi de l'expulsion d'eau.

① Turn the machine "OFF" by pushing the lever down for 3 seconds.

② To enter "Factory settings" mode, push the button and the lever down at the same time for 3 seconds. ORANGE steady light indicates entry into the Special Functions menu.

③ Choose function by pressing the lever down:

- 3 times for "Reset to factory settings"

3 x / 3 sec.

④ Push the button to confirm.

ORANGE light will blink 3 times in 3 seconds to confirm reset is done and then go to steady GREEN. The machine is now ready to use.

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NOTE: Choose function within 2 minutes or else the machine will go back to Ready mode. ORANGE light will blink 2 times every 2 seconds, indicating the "Emptying the system" function.

Illustration of a hand pressing a button on a device with a circular icon labeled 'D' (no text or symbols on the device itself)

⑥ Push the button. The ORANGE light will blink during the entire procedure. The machine turns "OFF" automatically when machine is empty. Appuyer sur le bouton. La lumière ORANGE va clignoter pendant la procédure. La machine va s'éteindre automatiquement à la fin de la vidange.

Illustration of a hand pressing down on a device with a warning symbol (no text or labels)

⚠️ CAUTION: Caution should be exercised as the machine evacuates remaining liquids using heat. Small quantities of steam may emit from the machine. ⚠️ AVERTISSEMENT: Soyez prudent car la vidange de la machine se fait en chauffant le liquide. De petites quantités de vapeur peuvent s'échapper de la machine.

NOTE: It is possible at any time to exit the Special Functions menu by pushing the button and pressing the lever down at the same time for 3 seconds. GREEN steady light indicates the machine is ready.

Illustration of a hand pressing down on a cylindrical device (no text or symbols visible)

① Turn the machine "ON" by pushing the button. Allumer la machine en appuyant sur le bouton.

Illustration of a humanoid robot head with blue arrows indicating motion or movement (no text or symbols)

Illustration of a black object with a blue arrow pointing to scattered blue circular objects (no text or symbols)

Illustration of a bottle being poured into a container with a blue pipette (no text or symbols)

⑦ Choose function by pressing the lever down:

Close-up of a white coffee maker with a blue arrow pointing to its cup (no text or symbols visible)

Illustration of a hand pressing a button on a coffee maker's side table, with no visible text or symbols.

⑨ To start descaling, push the button. The machine will stop automatically when complete. ORANGE light will blink during the entire descaling process.

Illustration of a blue tool pouring liquid into a glass bottle with three additional pieces below (no text or symbols)

⑩ Empty, clean and rinse the water tank and cup support thoroughly.

Diagram showing two steps of a coffee machine setup with labeled parts and a blue tool for cleaning the cup.

Illustration of a hand using a water heater to press or drink, with a circular icon labeled 'D' (no text or symbols on the device itself)

NOTE: This machine is equipped with a descaling alert: GREEN and RED steady light. Machine can only be operated to make coffee a few more times once the alert appears before descaling becomes mandatory. If the machine is completely scaled, the descaling program may not function and the machine will stop and blink. Pause the program in this case for several minutes, allowing the descaling agent to penetrate the scale build-up, then push the button again to restart the descaling.

1. No light on the button.	→ The machine has turned “OFF” automatically; push the button to turn the machine “ON”.→ Check the plug, voltage, and fuse.
2. No coffee.	→ Check that the light on the button is GREEN.→ Check that the water tank is filled and is well positioned.→ Check that a fresh capsule is inserted in correct position, that the machine head is closed and push the button to start.→ Descale if necessary.→ Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.
3. Coffee is not hot enough.	→ Preheat cup with hot water from the tap.→ Descale if necessary.
4. Unusual coffee flow.	→ Check that the water tank is well positioned.→ Open the machine head and let the capsule be ejected. Then perform a cleaning as per cleaning section.→ Descale if necessary.
5. Water leakage.	→ Check that the water tank is well positioned.→ Empty and clean the capsule container.→ If problem persists, call the Nespresso Club.
6. Capsule is not ejecting correctly.	→ Open the machine head. Remove the power cord from the grid. Clean the metallic clamps with precaution. Be careful of the sharp edges in the machine head. → If problem persists, call the Nespresso Club.
7. Coffee leakage.	→ Open the machine head and let the capsule be ejected. Then perform a cleaning.→ Empty and clean the cup support.→ Descale if necessary.→ If problem persists, call the Nespresso Club.
8. Machine turns to “OFF” mode.	→ To save energy the machine will turn off after 9 minutes of non-use.→ See paragraph on “Energy Saving Concept”.
9. Coffee grounds in the cup.	→ Start the cleaning procedure. See paragraph on “Cleaning”.

GREEN LIGHT

1. The machine does not start and has GREEN steady lights.

→ Check the machine head is properly closed.
→ If you want to brew a Mug, Gran Lungo or Espresso, check that a fresh capsule is inserted in correct position, that the machine head is properly closed and push the button to start.

1. GREEN light blinking continuously and machine not running.

→ The machine is heating up and it will take maximum one minute to be ready.

1. GREEN light turning while machine is running.

→ This indicates the machine is working properly.

RED LIGHT

[awed]	13. Half GREEN and Half RED steady light.	→ Descaling needed: Machine can be operated when alert appears only a few times after this alert before descaling becomes necessary.→ See paragraph on “Descaling”.
[acel]	14. RED light blinking continuously and the machine head stops moving.	→ Remove any obstacle, empty the capsule container if necessary, and then open or close the machine head depending on position.
[axel]	15. The machine does not start and RED light blinking 2 times and goes back to Steady GREEN.	→ Fill the water tank and push button to start.→ Open the machine head to eject capsule.→ Check that a fresh capsule is inserted in correct position, that the machine head is closed and push the button to start.
[conl]	16. The machine does not start and RED light blinking 3 times every 2 seconds and goes back to Steady RED.	→ Press the lever up and wait until the machine head stops, release any obstacle if applicable, empty the capsule container if necessary, and then press the lever down to close the machine head.
[amcl]	17. RED steady light and the machine is NOT running.	→ Turn the machine OFF, unplug the power cord, wait for 15 minutes for the machine to cool down.→ Plug the power cord and turn the machine ON by pressing the lever down. Machine is heating up and will go to steady GREEN when ready.→ If problem persists, call the Nespresso Club.
[canl]	18. RED light fading out.	→ Machine is cooling down and will go to steady green when ready.
[evol]	19. RED light flashing twice and goes back to ORANGE blinking.	→ Special function running; open the machine head and let the capsule be ejected. Then restart the function by pressing the button.→ If in the "Emptying the system" mode, remove the water tank.
[conal]	20. RED light flashing twice and goes back to steady ORANGE.	→ Special Functions menu: Choose desired special function by pressing lever down.

ORANGE LIGHT

21. ORANGE light blinking continuously.	→ Special function is running.→ Refer to applicable section; Descaling/ Cleaning/ Emptying the system/ Reset to factory settings.
22. Flashing ORANGE lights.	→ Special function is in selection mode. Refer to applicable paragraph; Descaling/ Cleaning/ Emptying the system/ Reset to factory settings.

Should you need any additional information, in case of problems or simply to seek advice, call the Nespresso Club.

Contact details for your nearest Nespresso Club can be found in the welcome material in your machine box or at nespresso.com

This appliance complies also with the Directive 2012/19/EU. Packaging materials and appliance contain recyclable materials.

Your appliance contains valuable materials that can be recovered or can be recycled. Separation of the remaining waste materials into different types facilitates the recycling of valuable raw materials. Leave the appliance at a collection point. You can obtain information on disposal from your local authorities. To know more about Nespresso sustainability strategy,

go to www.nespresso.com/entreprise

Nespresso guarantees this product against defects in materials and workmanship for a period of 5 years. The guarantee period begins on the date of purchase and Nespresso requires presentation of the original proof of purchase to ascertain the date. During the guarantee period, Nespresso will either repair or replace, at its discretion, any defective product at no charge to the owner. Replacement products or repaired parts will be warranted only for the unexpired portion of the original guarantee or six months, whichever is greater. This limited guarantee does not apply to any defect resulting from negligence, accident, misuse, or any other reason beyond Nespresso's reasonable control, including but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance, calcium deposits or descaling, connection to improper power supply, unauthorized product modification or repair, use for commercial purposes, fire, lightning, flood or other external causes. This guarantee is valid only in the country of purchase or in such other countries where Nespresso sells or services the same model with identical technical specifications. Guarantee service outside the country of purchase is limited to the terms and conditions of the corresponding guarantee in the country of service. Should the cost of repairs or replacement not be covered by this guarantee, Nespresso will advise the owner and the cost shall be charged to the owner. This limited guarantee shall be the full extent of Nespresso's liability however caused. Except to the extent allowed by applicable law, the terms of this limited guarantee do not exclude, restrict or modify the mandatory statutory rights applicable to the sale of this product and are in addition to those rights. If you believe your product is defective, contact Nespresso for instructions on how to proceed with a repair. Please visit our website at www.nespresso.com for contact details.